ThistleThe Magazine of Jardine Matheson

vol.2

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15

Fresh Thinking to Further Growth as Group Results  Show Good Performances

> page 3

Impressive Achievements by Pride in Performance Winners 2015> page 6

New Milestone for 30th Anniversary Walk Up Jardine House> page 27

Jardine Lloyd Thompson – Investing for Long-term Growth

Keeping Pace with ChangeWe all recognize that today’s business environment is changing fundamentally and at 

an accelerated rate, largely driven by rapid advances in technology. This is having an 

impact on companies’ relationships with customers, employees and business partners. 

In order to keep pace with that change and to compete effectively, I believe that it is 

essential that we take a fresh look at how we operate and have the ambition and vision 

to be bolder and seize opportunities for growth.

The winners of the 2015 Pride in Performance Awards all demonstrated the ambition and 

vision needed to achieve success, especially Grand Prize and Superior Growth category 

winner, Indonesian coal contractor Pamapersada Nusantara (PAMA). In response to 

falling coal prices, PAMA has transformed its operations over the past three years and is 

now widely recognized as one of the leading coal mining contractors in the world. 

Jardine Lloyd Thompson (JLT), the subject of our feature on pages 14-19, is another 

example of a Group business which has seized opportunities for growth. In the last five 

years, JLT has almost doubled in size with revenue passing the £1 billion mark for the 

first time in 2014. It has also extended its global reach with the launch of a specialty 

insurance broking business in the US and significant other mergers and acquisitions in 

the UK, Latin America and Asia Pacific. 

Ben Keswick

CON

TEN

TSSpirit 26

New Milestone for 30th Anniversary Walk Up 

Jardine House

MINDSET Activities Nurture Positive Attitudes

Jardine Motors Raises Over £250,000 for Whizz-Kidz …

At the Centre 2

Fresh Thinking to Further Growth as Group Results 

Show Good Performances

Group Wins Investment in China Award

Impressive Achievements by Pride in Performance 

Winners 2015 …2

8

Leadership 8

Astra Honda Motor Becomes World’s Largest Motorcycle 

Producer

Tunas Ridean and Jardines Celebrate 20 Years of Partnership

Guardian Indonesia Delivers the Goods

‘At Home’ in the IKEA Taiwan House …

Feature 14

Jardine Lloyd Thompson – Investing for Long-term Growth

People 32

Enthusiastic Response to Group Graduate Schemes

JEC Apprentice Programme Supports Strong Service Team

Jardine Cycle & Carriage Considers Future Trends

Enterprise at Work … Jakarta Land

Performance 20

Gammon’s Environmental Excellence is a Winner

Outstanding Performance from Hactl

Maxim’s Group Excels in Green Driving Award Scheme …

22

28

AT THE CENTRE

Fresh Thinking to Further Growth as Group Results Show Good Performances

Fresh Thinking to Further Growth as Group Results Show Good Performances

Most of the Jardine Matheson 

Group’s businesses produced good 

performances in 2014 despite more 

challenging trading conditions. There 

were improved underlying earnings 

in Jardine Pacific, Jardine Motors, JLT, 

Dairy Farm and Mandarin Oriental. 

Hongkong Land did well to maintain its 

profitability after a record year in 2013 

despite lower earnings from residential 

developments. Astra’s underlying 

earnings were modestly lower in its 

reporting currency, but a weaker rupiah 

reduced materially its contribution in 

US dollars.

The Group’s revenue for 2014, including 

100% of revenue from associates and 

joint ventures, was US$62.8 billion, 

compared with US$61.4 billion in 2013. 

Underlying profit before tax for the 

year was US$4,451 million, a decrease 

of 3%. Underlying profit attributable 

to shareholders was up 2% at 

US$1,534 million, while underlying 

earnings per share were 1% higher at 

US$4.14.

In his annual address to senior 

executives following the results’ 

announcement, Managing Director 

Ben Keswick said that today’s business 

environment was not the same as it 

was just a few years ago.

“It is changing fundamentally, and the 

pace of change is accelerating,” said 

Mr Keswick.

The Group is in the midst of transition, 

he told his audience, and over the 

next few years would see great shifts 

in the way it operated. In order to 

compete effectively, it must take a 

fresh look at its businesses with three 

key imperatives. Firstly, it must have 

the ambition and vision to be bolder 

and seize opportunities for growth. 

Secondly, it was crucial that it embraced 

new ways of working, and thirdly 

underpinning this ‘Fresh Thinking’ must 

be having the right people on board, 

who were properly developed and 

empowered.

To help encourage ‘Fresh Thinking’, 

Mr Keswick announced the launching 

of a series of ‘Knowledge Workshops’. 

These will involve experts in fields such 

as big data, analytics, social media, and 

disruptive technologies and provide a 

forum to incentivize ‘blue sky’ thinking.

“We are all on the same journey – and 

those not yet on that journey had better 

get a move on!” concluded Mr Keswick.

Group Chairman Focuses on China Investments

In Beijing, Sir Henry was received 

by Vice Premier Wang Yang, who 

commented on the significant 

investments that the Group has 

made in China over the past year. 

One of these is Dairy Farm’s 19.99% 

acquisition of Yonghui Superstores, 

an exciting partnership, which 

will give Dairy Farm 

significant exposure 

to China’s huge food 

retail market. During 

his stay in Beijing, 

Sir Henry toured a 

Yonghui superstore and 

a Mannings store. The 

new partnership is also 

accelerating Mannings’ 

store development with 

two new stores already 

opened in Yonghui 

complexes in Beijing 

and Shanghai.

In Chongqing, Sir Henry was greeted 

by the Mayor of Chongqing and visited 

the automotive dealerships of market 

leader Zhongsheng, in which the Group 

acquired a 20% interest last year. 

During his stay, he commented that the 

Group continues to have confidence in 

the Chinese economy with a positive 

outlook on its investments.

Sir Henry also made a trip to Taipei 

where he met with local business 

partners and the heads of Group 

business units.

During his staying at Mandarin 

Oriental, Taipei, Sir Henry hosted a 

number of business leaders including 

the owner of Mandarin Oriental, Taipei, 

Sukasem M C Lin, and Ruentex Group 

Chairman Samuel Yin. He also met 

with Chris Wood, Director of the British 

Trade and Cultural Office in Taiwan. Left: Jardine Matheson Group Chairman Sir Henry Keswick with Vice Premier Wang Yang.

Jardine Matheson Group Chairman 

Sir Henry Keswick, accompanied by his 

wife, Lady Keswick, Jardine Matheson 

(China) Chairman David Hsu and 

Jardine Matheson Director Y K Pang, 

met with senior Chinese leaders and 

focused on Group business interests 

during his annual trip to China.At

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Group Chairman Visits Southeast Asia Business Interests

Jardine Matheson Group Chairman Sir 

Henry Keswick visited a total of seven 

countries during his annual tour of 

Group businesses in Southeast Asia. He 

was accompanied by various directors 

throughout the trip including Group 

Managing Director Ben Keswick, Deputy 

Managing Director Adam Keswick, 

Strategy Director Mark Greenberg, 

Jardine Matheson Director Y K Pang, 

Jardine Cycle & Carriage (JC&C) 

Managing Director Alex Newbigging 

and the Country Chairmen for Malaysia, 

Indonesia, the Philippines, Vietnam, 

Myanmar, Singapore and Thailand.

The first stop was Thailand, where 

Sir Henry met with business leaders 

and partners including from new JC&C 

investment, Siam City Cement Company.

In Malaysia, Sir Henry visited Dairy 

Farm businesses and met with 

the Chief Ministers of Sabah and 

Sarawak. In Indonesia, Sir Henry and 

his delegation toured the Astra Agro 

Legara Refinery in Palu, the Mojokerto-

Kertosono MHI toll road site and 

a Giant store in Surabaya, as well 

as recent Hongkong Land projects. 

While in Jakarta, Sir Henry met with 

Presidential Office Chief, Bapak Luhut 

Panjaitan and Co-ordinating Economic 

Minister Sofyan Djalil.

Next stop was the Philippines where 

Sir Henry met with business partners, 

including the newly acquired Rose 

Pharmacy. From there, he flew to 

Vietnam to visit the factories and 

facilities of Truong Hai Auto Corporation 

in Chu Lai and then in Hanoi, met with 

Deputy Prime Minister Hoang Trung 

Hai and Vice Minister of Planning and 

Investment Nguyen Van Trung.

Moving on to Myanmar, Sir Henry was 

received by the Yangon Chief Minister 

Myint Swe. He also met with investment 

partners and representatives of the 

Group’s newest businesses in the country. 

Lastly, Sir Henry visited Singapore 

where he saw firsthand the continuing 

development of JC&C and other 

Group interests.

Centre: Jardine Matheson Group Chairman Sir Henry Keswick, along with his delegation and hosts, studies a model of the palm oil refinery plant of Astra subsidiary AAL, which is to be built in Palu-West Saulawesi.

Strong Representation at Yabuli Conference

per capita of US$20,000, amounting to 

about 350 million people, which is more 

than the current population in the USA.

Mr Keswick, who was appointed a 

director of the CEF in 2014, also said 

that Jardines’ increasing presence in 

China now represented an investment 

of more than US$8 billion, with 

the focus on providing premium 

products and services to the high to 

middle income group in the country, 

particularly in consumption-related 

sectors such as auto, retail, property 

and healthcare.

Emphasizing the Group’s continuing 

confidence in the China market, 

Mr Keswick said that future 

prospects would be aided by the 

continuing growth of China’s GDP 

and consumption becoming a major 

driving force of that GDP, as well as 

internationalization of the RMB.

“We aim to provide a better living quality 

and environment for the high to middle 

income group in China through carefully 

selected investment opportunities and 

we have every confidence in China’s 

future,” Mr Keswick concluded.

Jardine Matheson Group Deputy 

Managing Director Adam Keswick and 

Jardine Matheson (China) Chairman 

David Hsu ensured that the Group 

had strong representation at the 15th 

annual conference of the Yabuli China 

Entrepreneurs Forum (CEF), which 

was held in Yabuli, Heilongjiang and 

brought together top business leaders 

from around the China region.

Held under the theme of ‘Market, Rule 

of Law and Innovation’, the forum 

covered topics, which included the 

Millennial Generation, The Rule of Law, 

International Capital Investment in 

China, Media in the Changing Era, Real 

Estate, and Internet Trends. In a high 

level dialogue session with Fosun Group 

Chairman Guo Guangchang, Mr Keswick 

noted that by 2020 the top 25% of the 

population in China will have a GDP 

Right: Participating at the 15th annual conference of the Yabuli CEF, Jardine Matheson Group Deputy Managing Director Adam Keswick makes a point during a dialogue session with Fosun Group Chairman Guo Guangchang.

High Level Meetings in Myanmar and Cambodia

Jardine Matheson Group Director Lord 

Sassoon has had high level meetings 

in Myanmar and Cambodia.

In Myanmar, Lord Sassoon together 

with Jardine Cycle and Carriage 

Managing Director Alex Newbigging, 

Myanmar Joint Venture Partner 

U Aung Moe Kyaw and Myanmar 

Country Chairman Peter Beynon, 

met with senior Government officials 

in the capital, Nay Pyi Taw. Most 

significantly, they were granted an 

hour-long audience with Thura Shwe 

Mann, Speaker of the Pyithu Hluttaw, 

the lower House of Parliament. Their 

discussions concentrated on the 

development of Jardines’ business 

interests in the country.

Meanwhile in a separate visit 

to Cambodia, Lord Sassoon met 

with Prime Minister Hun Sen at 

the Peace Palace in Phnom Penh 

and congratulated him on having 

recently completed 30 years 

in office. He also briefed him 

on Jardines’ 15-year presence 

in Cambodia.

Rights Issue for Mandarin Oriental

A Mandarin Oriental one for four 

Rights Issue of 251 million new 

shares at US$1.26 per share received 

strong take-up by its investors, 

and raised gross proceeds of some 

US$316 million. Jardine Strategic, 

which undertook to take up its 

entitlement under the Rights Issue, 

also fully underwrote the balance.

The proceeds of the Rights Issue will 

enable Mandarin Oriental to retire debt 

and reduce gearing towards the levels 

that prevailed before the acquisition 

of the freehold of its Paris hotel. It 

will also provide the group with the 

capacity to finance the £85 million 

(US$130 million) renovation of 

Mandarin Oriental Hyde Park, London 

due to start in 2016, and leave it well 

placed to make further investments.

“The development strategy of 

Mandarin Oriental includes the 

holding of equity interests in selected 

landmark properties, and a strong 

balance sheet is important for the 

execution of this strategy,” said Jardine 

Matheson Group Managing Director 

Ben Keswick. “It enables Mandarin 

Oriental to maintain the quality of 

its properties and take advantage of 

further investment opportunities.”

Group Wins Investment in China Award

The Jardine Matheson Group 

was the 2015 recipient of The 

48 Group Club ‘KPMG British 

Investment in China Award’. 

The award was presented by 

the Chinese Ambassador to the 

United Kingdom, His Excellency 

Liu Xiaoming, to Group Director 

Lord Leach at The 48 Group 

Club’s annual Chinese New Year 

dinner, which was held at The 

Dorchester hotel in London.

The 48 Group dates back to 1954 

when a trade mission comprising 

48 businessmen from British 

companies became the first 

Westerners to establish trade 

relations with the newly formed 

People’s Republic of China. Today, 

over 60 years after the ‘icebreakers’ 

mission, the 48 Group Club 

continues to promote positive 

Sino-British relations.Right: Jardine Matheson Group Director Lord Leach receives the award from Chinese Ambassador Liu Xiaoming.

Left: Jardine Matheson Group Director Lord Sassoon was warmly received by Thura Shwe Mann, Speaker of the Pyithu Hluttaw, Myanmar’s lower House of Parliament, during his visit to the capital, Nay Pyi Taw.

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Impressive Achievements by Pride in Performance Winners 2015

There were impressive achievements 

by the winners of the 2015 Pride in 

Performance Programme (PIP) Awards.

Congratulating the five category winners 

at the awards ceremony, which was held 

in Singapore, Jardine Matheson Group 

Managing Director Ben Keswick said 

that all of the 21 impressive entries had 

reflected Group values in action as they 

achieved success.

Winners of the 2015 PIP Awards celebrate their success.

PIP Awards guest judge Harjit Gill, Chief Executive Officer, Philips ASEAN and Pacific, addresses the Awards ceremony.

Superior Growth Wins Grand Prize for Pamapersada Nusantara

Described as an outstanding entry 

by the judging panel, Grand Prize 

and Superior Growth category 

winner, Indonesian coal contractor 

Pamapersada Nusantara (PAMA), 

has consistently reinvented itself 

dedicated staff member who keeps 

them up-to-date with the latest 

products, services and events. 

In 2014, 44% of customers gave 

Zung Fu full marks in its Customer 

Satisfaction Index, which had a score 

of 87 – a formidable achievement in 

the retail industry.

Astra Auto2000 Inspires Talent Through Improvement

To sustain its commanding market 

leadership and aggressive expansion 

plan to meet Indonesia’s growing 

demand for new cars, Toyota retailer 

Astra International – Toyota Sales 

Operation (Auto2000) needed to 

instill a culture of service excellence 

among its 6,500 employees. 

Adopting the Japanese spirit of 

‘Kaizen’, meaning ‘continuous 

improvement’, Auto2000 introduced 

‘Kaizen Experts’ as change agents 

to transform the mindset of its 

employees at branch level. Between 

2011 and 2014, 55 Kaizen Experts 

were developed with convincing 

results. Auto2000’s customer 

satisfaction rate rose 10.8 points 

to 80, and an increase in capacity 

in its workshops produced a 73% 

rise in the number of vehicles being 

serviced. On the financial front, 

service revenue rose 28%.

to adapt to a changing economic 

climate. Over the past three years in 

response to falling coal prices, PAMA 

has transformed its operations and 

is now widely recognized as one of 

the leading coal mining contractors in 

the world.

Pro-active steps included streamlining 

its operations with the focus on 

improving productivity and reducing 

costs. PAMA also acquired ISO 

14064 for green house gas emission 

reduction, the first mining contractor in 

the world to receive this certification. 

While many of its competitors were 

suffering reductions in revenue, PAMA 

doubled its net profit from 2011 to 

US$434 million in 2014.

Zung Fu Customer Engagement Reinforces Market Leadership

Against a declining luxury car market 

in Hong Kong, Zung Fu ended 2014 

on an all-time high, reinforcing its 

leadership position with a market 

share of 16%. The secret to this 

success where one in six new 

passenger vehicles licenced in Hong 

Kong last year was a Mercedes-

Benz, was Zung Fu’s commitment 

to cultivating ‘Customers for Life’. 

All customers are looked after by a 

Hongkong Land – Innovative Ideas

Astra Auto2000 – Inspiring Talent

Zung Fu – Customer Engagement

Pamapersada Nusantara (PAMA) – Superior Growth and Grand Prize Winner

Mandarin Oriental Gift Card Demonstrates Marketing Excellence

Looking to capitalize on a growing 

trend for gift cards, Mandarin Oriental 

Hotel Group’s (MOHG) marketing 

team designed a hotel gift card that 

would be both guest-centred and a 

profitable business proposition. The 

MO Global Gift Programme was the 

first to be offered in multi-currencies 

with the flexibility of hotel redemption 

choice, no expiration date or hidden 

fees. Subsequently, the gift card 

has generated US$11.6 million in 

sales through online and bulk sales 

channels, while eGift Cards have 

won the support of 73% of online 

purchasers. By the end of 2014, a 

total of US$17 million in hotel revenue 

was driven by the Programme, with 

recipients spending an average 33% 

more than the card value.

Innovative Thinking from Hongkong Land Reduces Carbon Footprint

In 2009, Hongkong Land announced 

an ambitious green target – a 20% 

reduction of its Central buildings’ 

carbon footprint by 2020. By the 

end of 2013, Hongkong Land had 

reduced its carbon emissions by 24%, 

exceeding its target seven years ahead 

of schedule. Achieving this required 

innovative thinking and a series of 

ground-breaking initiatives, as well 

as the co-operation and support of 

over 400 building operations and 

technical staff. The range of measures 

implemented not only reduced carbon 

emissions, they also led to annual cost 

savings of US$2.4 million.

Mandarin Oriental – Marketing Excellence

Readers can access the PIP Awards website by scanning the adjacent QR code.

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LEADERSHIP

Astra Honda Motor Becomes World’s Largest Motorcycle Producer

Astra Honda Motor Becomes World’s Largest Motorcycle Producer

Latest Updates on Hongkong Land Regional Projects

With the opening of its latest motorcycle 

production plant in Indonesia, PT Astra 

Honda Motor (AHM), a joint venture 

between Astra and Honda Motor Co 

Ltd, has become the world’s largest 

producer of motorcycles.

The new plant in Karawang, West Java 

has a production capacity of 1.1 million 

units per year which, when added to 

AHM’s three existing plants in Sunter, 

Pegangsaan and Cikarang, brings total 

capacity to 5.3 million units per year, 

giving AHM its leading position. The 

latest factory has also implemented new 

production processing technologies, 

which are not only more efficient and 

eco-friendly, but are being used for the 

first time anywhere in the world.

At the opening of the Karawang plant, 

AHM President Director Toshiyuki 

Inuma spoke of the promising potential 

of the motorcycle market, both in terms 

of its development in Indonesia and 

export to ASEAN countries in the future.

Hongkong Land has launched 

new developments on two of 

its projects, one in Cambodia 

and the other in Indonesia.

In Cambodia, Hongkong 

Land unveiled ‘EXCHANGE 

SQUARE’ as the official name 

of its landmark mixed-use 

development in Phnom Penh. 

Located in the centre of the 

city’s emerging financial 

district, the initial phase will 

include a Grade A 16-storey 

office tower and retail 

A computer generated image of EXCHANGE SQUARE, Hongkong Land’s landmark mixed-use development in the centre of Phnom Penh’s emerging financial district. 

The Jardine Matheson Group and 

automotive dealership PT Tunas 

Ridean Tbk (Tunas) have celebrated 20 

years of partnership at a dinner hosted 

by Tunas President Commissioner 

Anton Setiawan. Past and present 

managing directors, directors and 

others, who have played a part in the 

relationship, came together to reflect 

on accomplishments and the future.

Anton Setiawan and Rico Setiawan, 

President Director of Tunas, spoke of 

From left: Rico Setiawan, President Director, and Anton Setiawan, President Commissioner, PT Tunas Ridean Tbk; Haslam Preeston, Regional Managing Director, Jardine Cycle & Carriage; Ben Keswick, Managing Director, and Anthony Nightingale, Non-Executive Director, Jardine Matheson Group.

Tunas Ridean and Jardines Celebrate 20 Years of Partnership

“We want to meet consumers’ 

demands by providing the latest 

fuel-efficient, excellent performance 

and eco-friendly technologies in our 

products, and bring Indonesian-made 

Honda motorcycles to the world,” 

he said.

Photo opposite: The opening of its latest plant in Karawang increases PT Astra Honda Motor’s total production capacity in Indonesia to 5.3 million units per year, making it the world’s largest producer of motorcycles.

space over a four-level podium. The 

development is expected to become a 

new landmark for Phnom Penh.

Meanwhile at the World Trade Centre 

(WTC) complex in the heart of Jakarta’s 

Central Business District, the Jenderal 

Sudirman WTC Mosque constructed by 

Hongkong Land joint venture Jakarta 

Land has been officially opened 

by the Governor of Jakarta, Basuki 

Tjahaja Purnama. The contemporary 

five-storey mosque will provide 

prayer rooms for tenants within 

the development.

the contributions from Jardines 

and personal friendships 

that have developed over the 

years. Jardine Matheson Group 

Managing Director Ben Keswick 

and Non-Executive Director 

Anthony Nightingale affirmed the 

mutual respect and benefit from 

the relationship. Group Chairman 

Sir Henry Keswick and former 

Tunas directors John Witt and 

John Stevenson also sent their 

best wishes by video.

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7-Eleven Hong Kong Pioneers Market with Mobile App

7-Eleven Hong Kong has pioneered 

the market with its launch of the first-

ever convenience store mobile app in 

Hong Kong. ‘7-Fans’ provides access 

to a variety of exclusive services and 

benefits around the clock.

Binding technology with innovation, 

the 7-Fans mobile app encourages 

customer engagement with a series of 

convenient services including earning 

rewards, e-wallet mobile payments and 

other exclusive privileges. As part of 

the launch, 7-Eleven also introduced 

online redemption of a 7-Fans exclusive 

edition figurine, once consumers 

had accumulated a certain number 

of points.

“Through these new forms of marketing 

promotion, 7-Eleven Hong Kong aims 

to create a unique shopping experience 

for its consumers, while also changing 

shopping trends and behaviour,” 

explained 7-Eleven Hong Kong & Macau 

Sales & Marketing Director Rose Yeung.

New Contract Deals for Jardine OneSolution

Jardine OneSolution (JOS) has won 

two new contracts in Hong Kong.

In the first, JOS installed Cisco’s 

networking, voice and security 

technologies at a new IT support 

call centre in CyberPort for Melco 

Crown Entertainment, a developer 

and owner of entertainment resort 

facilities. The decisive factors in 

the significant contract win were 

JOS’ professional consultation 

service on how to design the 

overall architecture of the call 

centre and its strong partnership 

with Cisco.

Meanwhile, JOS Hong Kong has signed 

a multi-million Hong Kong dollar 

contract with food manufacturer Lam 

Soon for a new ERP system.

Facing high demand from China where 

customers like to place their orders 

online, Lam Soon is rolling out Oracle 

e-Business Suite/Fusion Middleware 

to better address customer 

expectations. The new system can 

capture information in real time from 

all Lam Soon’s sites in China, helping 

it to improve productivity planning, 

monitor utilization and provide better 

intelligence on pricing strategies.

7-Eleven Hong Kong’s pioneering mobile app is now available on Google Play and App Store.

Dairy Farm Makes Strategic Acquisition in Macau

Dairy Farm has acquired the market 

leading Macau-based supermarket 

chain, San Miu Supermarket Limited 

(SMSL), a strategic move which will 

broaden the group’s food retailing 

presence in Macau and complement 

its well-established 7-Eleven and 

Mannings businesses in the territory.

San Miu, which was founded in 

2002, has 15 stores in Macau and 

is one of three supermarket chains 

operating there. It serves a broad 

and diverse customer base and 

is well located in the heart of key 

commercial and residential districts. 

The company also has an import and 

export trading business from Zhuhai 

and a wholly-owned subsidiary 

primarily engaged in food processing 

and bakery retailing.

“Growth rates for the supermarket 

sector in Macau have exceeded 

10% per annum over the last five 

years,” said Dairy Farm Group Chief 

Executive Graham Allan. “We are 

optimistic that SMSL in Macau can 

make a meaningful contribution 

to the strength of our overall food 

business in North Asia.”

The fresh food section of a San Miu supermarket in Macau.

Guardian Indonesia Delivers the Goods

Since going into operation just over 

a year ago, Guardian Indonesia’s first 

Distribution Centre (DC) has proved 

a great success, particularly in its 

support of the business’s growing 

store opening programme.

Located 40 kilometres east of Jakarta 

in a 20 year-old building, which 

required considerable refurbishment, 

a new warehouse management 

system and the establishment and 

training of a dedicated team, the DC 

delivers health and beauty as well as 

pharmacy products to Guardian’s 350 

stores across Indonesia. The furthest 

is Papua, 4,662 kilometres away 

with a lead time of some three weeks 

by sea and land. The total distance 

travelled by delivery trucks to stores 

since the Guardian DC commenced 

operations is over 800,000 kilometres, 

slightly further than from earth to 

the moon and back. During 2014, 

the Guardian DC dispatched 152,000 

deliveries, with a throughput of 17.1 

million items. It also successfully 

rolled out a number of IT projects 

including INFOR, its warehouse 

management system, and Auto DC 

replenishment.

Teamwork has played an essential 

part in the success of the Guardian 

DC and during this year, the Guardian 

team will be the first to roll out ‘voice 

picking’ within the Hero group, which 

will deliver benefits in accuracy and 

productivity as well as saving paper. 

There is also a strong push to reduce 

stock and improve service levels.Guardian Indonesia’s first DC delivers health and beauty as well as pharmacy products to Guardian’s 350 stores across the country.

JC&C Invests in Businesses in Thailand and Vietnam

Jardine Cycle & Carriage Limited (JC&C) 

has made strategic investments in two 

businesses in key economies in the 

region, one in Thailand and the other 

in Vietnam.

In Thailand, JC&C has acquired a 

24.9% interest in Siam City Cement 

Public Company Limited, the country’s 

second largest cement manufacturer, 

for a consideration equivalent to 

US$615 million. Siam City Cement 

owns three cement plants with a total 

production capacity of 14.5 million 

tonnes per annum. 

In Vietnam, JC&C has increased its 

interest in Refrigeration Electrical 

Engineering Corporation (REE), a 

diversified business group involved 

in mechanical and electrical 

engineering, real estate, and strategic 

investments in power 

and water utility 

infrastructure, from 

18.63% to 21.60% for 

a cash consideration 

of approximately 

US$12.3 million.

The investments 

are in line with the 

three pillars of JC&C’s 

strategy – to support 

the growth of Astra 

International; to grow 

JC&C’s direct motor interests in 

Southeast Asia; and to augment its 

other interests in market leading 

businesses in the region.

“These investments reflect 

our commitment to growing 

our presence in both Thailand 

and Vietnam and provide us with

meaningful exposure to their

respective economies in established

sectors,” explained JC&C Group

Managing Director Alex Newbigging.

“We look forward to playing an active

supporting role in their long-term

development.”

JC&C’s new business in Thailand, Siam City Cement, is the country’s second largest cement manufacturer.

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Giant Expands in Malaysia

Giant is expanding its activities 

in Malaysia with the building of a 

regional distribution centre in Kuching 

and the opening of several new stores.

The RM128 million (US$35.6 million)

Giant Petra Jaya complex in Kuching 

will house a new Giant hypermarket, 

Regional Distribution Centre and 

Head Office for East Malaysia in the 

latest stage of Giant’s initiative to 

expand its presence and operations 

in Sarawak. The complex will ensure 

that customers receive the best and 

freshest produce at great prices.

Mandarin Oriental Acquires Hotel Ritz, Madrid

Mandarin Oriental International 

Limited (Mandarin Oriental) 

has acquired the Hotel Ritz, 

Madrid for US$148 million in a 

joint venture with Saudi Arabian 

multinational, The Olayan Group, 

and will manage it under a 

long-term agreement. The hotel 

first opened in 1910 and is located 

within an exclusive residential 

area close to Madrid’s financial and 

commercial district.

The 167-room property will undergo 

a comprehensive US$103 million 

renovation in 2017, which will 

encompass all rooms and public 

areas, as well as the addition of a 

spa and a variety of new restaurants 

and bars.

“This project presents an exciting 

opportunity to extend our portfolio 

to another key European capital city,” 

said Mandarin Oriental Hotel Group 

Chief Executive Edouard Ettedgui. 

“This beautiful hotel will complement 

our award-winning property in 

Barcelona, and both should benefit 

from the overall economic recovery in 

the country.”

Meanwhile, Giant is investing 

RM117 million (US$32.4 million) 

in a new superstore in the 

Setapak area of Kuala Lumpur. 

The hypermarket will be Giant’s 

128th store in Malaysia and is 

set to transform the Setapak 

neighbourhood and boost 

local businesses. Giant is also 

to open the first hypermarket 

in Kangar. The superstore will 

serve over 9,000 families within 

a 20-kilometre radius and be 

easily accessible by all in the 

state of Perlis.

Schindler Wins Major Project in Vietnam

Schindler, which in 1996 was one 

of the first foreign-owned elevator 

companies to start operating in 

Vietnam, has been awarded a major 

contract to supply elevators and 

escalators to the new VietinBank 

headquarters in Hanoi, a mixed-

use project comprising two towers 

connected by a seven-storey podium.

Schindler will supply 75 elevators 

and 46 escalators, including six 

Schindler double-deck elevators 

travelling at the high speed of ten 

metres per second, which will make 

them the fastest of their kind in 

Vietnam. Schindler’s advanced 

destination control system PORT 

technology will deliver a highly 

efficient, intuitive and personalized 

building transit experience.

“We are delighted by VietinBank’s 

decision to choose Schindler as 

their partner for this prestigious 

development,” said Jardine 

Schindler Group Chief Executive 

Jujudhan Jena. “VietinBank’s 

headquarters is set to become a 

symbol of Vietnam’s new position 

on the international stage.”Schindler is to supply elevators and escalators for the new VietinBank headquarters in Hanoi, including the fastest elevators of their kind in Vietnam.

State and local Government, and commerce and industry officials, Giant Regional Director Food, Malaysia & Brunei, Tim Ashdown, and senior executives from developer Celtex Supreme following the topping-up of the pile cap ceremony for the new Giant hypermarket complex in Petra Jaya, Kuching, Sarawak.

Centre: Zung Fu Chief Executive Michael Lee celebrates the unveiling of the flagship Hyundai ‘Genesis’ with executives of Hyundai Hong Kong.

Major Milestone for Zung Fu’s Hyundai Business

‘At Home’ in the IKEA Taiwan House

‘IKEA House’, a three-storey property 

established by IKEA Taiwan near 

the Presidential Office Building in 

Taipei, has proved a great success 

in creating a relaxing environment, 

bringing people together and 

encouraging them to continue the 

same practice in their own homes.

IKEA House is a modern Scandinavian 

design with nearly 240 square 

metres of usable area and a wide 

range of home furnishing items for 

participants to create gatherings in 

their own style. 

As well as gatherings of IKEA workers 

and their colleagues and families, 

members of the public have used the 

venue for special occasions including 

15 pairs of twins’ mothers on the day 

before Mother’s Day. In addition, 

promotion of the house on IKEA 

Taiwan’s website has attracted more 

than 300,000 visits and 11,500 online 

reservation applications, as well as 

creating media value worth more than 

NT$10 million (US$325,000).

“Everyone likes the cozy, creative 

decor of the IKEA House,” said IKEA 

Taiwan Marketing Manager Roxy 

Cheng, “but most importantly they 

experience the beauty of gathering 

at home and create unforgettable 

memories with their loved ones.”

New Look Uniforms for JASG

“Together this conveys a more 

modern image as well as reflecting 

the professionalism and quality of 

service that JASG provides to many 

of the world’s leading airlines,” 

explained JASG Chief Executive 

David Walker.

Jardine Aviation Services Group 

(JASG) has introduced new uniforms 

for its staff at Hong Kong International 

Airport to reflect both Jardines’ 

heritage and the cosmopolitan 

operating environment.

Merging traditional Asian features, 

such as the Mandarin-style collar on 

the female uniforms, with classical 

Western elements including a 

pinstripe pattern, the new uniforms 

are predominantly dark blue for 

most frontline staff and grey for 

supervisors, with subtle red detailing.

JASG Services Group staff show off their smart new uniforms.

The IKEA House creates unforgettable memories for everyone who gathers there.

The launch of the flagship model 

and first luxury sedan in the second 

generation Hyundai ‘Genesis’ marked 

a major milestone for Zung Fu 

Hong Kong’s Hyundai business and 

signified the marque’s aim to provide 

unique, luxury automobiles with 

exceptional performance.

In 2014, sales of Hyundai rose by 

16.7% to 1,593 units and the launch 

of the new Genesis model with the 

tagline ‘Modern Premium for all’ 

further broadens the model range.

As part of a separate new marketing 

campaign, Hyundai Hong Kong 

introduced the vision to ‘Provide 

mobility and care for all family 

members including your Pet!’ and to 

capture the growth potential of this 

segment, participated in the Hong 

Kong Pet Show held at The Hong Kong 

Convention and Exhibition Centre 

where it showcased the i40 Wagon 

and Santa Fe. It also conducted 

‘The Best Pet Model Contest’, which 

attracted over 300,000 impressions 

to the Hyundai Hong Kong Facebook, 

with the site being ranked the 

number one automotive brand during 

that period.

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Jardine Lloyd Thompson – Investing for Long-term Growth

FEATURE

Last year was a pivotal one in the 

history of Jardine Lloyd Thompson (JLT) 

with a number of significant initiatives 

enhancing the stature and positioning 

of the group. JLT established a 

specialty insurance brokerage in the 

US, formed one of the world’s leading 

specialty insurance 

businesses by merging 

JLT Specialty and Lloyd 

& Partners and created 

a dynamic new force in 

the global reinsurance 

market with the ongoing 

integration of JLT Re 

and Towers Watson Re, 

which it acquired in 

late 2013. 

During 2014, JLT’s 

revenue passed 

the £1 billion 

(US$1.54 billion) 

mark for the first time, 

reflecting five years 

of significant growth 

during which the 

company has almost 

doubled in size in 

terms of number of 

employees, underlying 

profit before tax 

and revenue.

The Jardine Matheson Group has 

been in the insurance business 

since its earliest days, and JLT, in 

which it holds a 40% interest, was 

created in 1997 through the merger 

of Jardine Insurance Brokers and 

Lloyd Thompson Group. Today JLT has 

more than 10,000 employees in 39 

territories serving clients in over 135 

countries through its two divisions 

of Risk & Insurance and Employee 

Benefits. This has been achieved 

through a combination of organic and 

inorganic growth, which has included 

30 acquisitions in the last 

five years.

“This success has been 

achieved with a strategy 

founded on the concept 

of specialization and 

choosing to operate only 

in specific areas where 

we have distinctive 

expertise and knowledge 

that both adds value 

to clients and provides 

us with a competitive 

edge,” explained JLT 

Group Chief Executive 

Dominic Burke. “We also 

prioritize those areas 

based on where we see an 

opportunity to establish a 

top-three market position 

supported by long-term 

growth trends.”

Jardine Lloyd Thompson – Investing for Long-term Growth

Unique JLT Culture Underpins Continuing Success

Underpinning JLT’s success is its unique 

culture, of which it is both proud and 

fiercely protective, describing itself 

as a 10,000 employee-strong global 

company with the mindset of a lean, 

entrepreneurial business.

“We reject the impersonal, big 

company mentality that stifles 

entrepreneurial spirit, commoditizes 

relationships, dumbs down expertise, 

loses touch with the client and lets 

innovation die,” said Mr Burke. 

“Instead, we attract and retain the 

best people by valuing our diverse 

strengths and ensuring they are 

free to focus on the best interests of 

our clients.”

While 2014 was an exceptional year for 

JLT, 2015 has also been very positive. 

In particular, there has been continued 

good progress with the build-out of 

JLT’s US Specialty business with some 

130 leading industry professionals 

now operating out of 12 offices in key 

locations across the country.

“We remain confident in JLT’s 

long-term revenue and profit growth 

momentum,” said Mr Burke. “Our 

aim is to drive forward in a way that 

is sustainable and that balances the 

interests of our four stakeholders – 

clients, employees, companies with 

which we trade, and shareholders.”

30%7 7

90%of the

FT Global 500

of the

top tenglobal

pharmaceutical companies

of the

world’s largest

telecom operators

of majorprivate banks

in Asia

working with more than

JLT’s clients are world leaders in their respective fields

34% 30%8 6,000of the

worldairline market

of the

top tenglobal oil

companies

marine vessels

of the

world’smobile drilling

rig fleet

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Driving Growth

In 2012, JLT’s Mumbai Shared Services Centre won the Grand Prize in the Jardine Matheson Group Pride in Performance Awards for facilitating significant improvements.

JLT has identified five core elements 

essential to delivering its strategy 

and driving the group forward. 

These are growing its specialist 

areas, building international 

reach and relevance, providing a 

distinctive working environment, 

operating collaboratively as ‘One 

JLT’, and improving efficiency and 

effectiveness.

The first two elements take 

advantage of longer-term macro-

economic and demographic factors 

relating to the improving prospects 

of both ‘developed’ and ‘developing’ 

world economies.

“Higher levels of economic 

growth are both cause and effect 

of greater levels of corporate 

activity, investment and increasing 

personal wealth, which in turn 

drives appreciating asset values 

and demand for insurance cover and 

services,” explained Dominic Burke. 

JLT is well-positioned to make the 

most of these trends. The group 

is already amongst the world’s 

largest construction, offshore 

energy, aerospace, commodity 

and high-net-worth life insurance 

brokers, while its Employee Benefits 

business continues to expand with 

acquisitions in 2014 in the UK and 

Brazil and, in 2015, in Australia and 

New Zealand.

Providing a distinctive working environment is key to attracting and retaining the right people. Last year, 950 new staff joined JLT.

JLT’s new operation in India, JLT 

Independent, has a presence in four 

cities across India with key business 

areas including Energy, Construction, 

Marine, Aviation, Reinsurance, 

Employee Benefits, Credit, Political 

and Security Risks, and Liability.

The other three elements essential 

to driving growth are the enablers to 

make it happen.

Providing a distinctive working 

environment is key to attracting 

the right people. Last year, 950 

new staff joined JLT drawn by its 

unique culture and the career paths 

it offers. These include developing 

future leaders through a well-

established International Senior 

Management Programme and a 

new Global Mobility Programme, 

which provides high-potential 

employees with developmental 

opportunities overseas.

Operating collaboratively as ‘One JLT’ 

has included the implementation 

of three shared services centres 

to help share ideas and best 

practices across the group. The 

first of these, which was set up in 

Mumbai in 2007, now engages with 

JLT operating companies across 

the globe delivering value back to 

the group through a wide range 

JLT is also geographically well-

placed in fast growing markets 

such as Latin America where it 

has subsidiary operations in five 

countries and some 950 people, and 

in Asia where it has 18 offices and 

1,700 people, excluding its Shared 

Services Centres.

JLT Re Argentina was launched 

in March 2014 with a focus on 

the specialty areas of Oil & Gas, 

Property, Agriculture and Aviation, 

while the establishment of a 

regional JLT Affinity business, which 

creates tailored insurance and risk 

protection products, has helped to 

differentiate JLT’s client offering. The 

group has also continued to build 

upon its well-established Employee 

Benefits operations in Brazil, Peru 

and Colombia.

of capabilities. It also acts as a 

knowledge hub by providing market 

research, analytics and IT support. 

In 2012, the centre won the Grand 

Prize in the Jardine Matheson Group 

Pride in Performance Awards for 

the significant improvements it had 

facilitated. Indeed, so successful has 

the centre been, that another one 

has been established in Pune, India. 

In addition, a third centre in Kuala 

Lumpur, Malaysia, which opened in 

2013, provides services to JLT offices 

across Asia.

Meanwhile, further 

improvements to efficiency 

and effectiveness have 

included a two-year 

Business Transformation 

Programme, where 

fresh thinking has 

achieved total annualized 

savings of £16 million 

(US$24.6 million) for 

JLT for total one-off 

costs of £17 million 

(US$26.2 million).

Risk & Insurance

JLT’s Risk & Insurance business, 

which in 2014 achieved revenue of 

£821 million (US$1.26 billion), up 

13% on the previous year, comprises 

its global specialty insurance and 

reinsurance broking operations, 

and wholesale insurance broking 

business. Working in partnership 

with clients, JLT’s specialist teams 

manage the key risks they face, act as 

their intermediary with insurers and 

reinsurers, and provide related risk 

management, analytical, advisory and 

other services.

In the last two years, JLT has 

entered a significant new phase of 

growth. 2014 was the first full year 

of trading for newly rebranded JLT 

Re. This is now the world’s fourth 

largest reinsurance broker following 

the acquisition of Towers Watson 

Re. Offering a distinctive market 

alternative, JLT Re provides world-

class risk analysis, management 

and risk transfer solutions to 

clients across 13 countries with the 

emphasis on innovation and superior 

client service.

With the ongoing integration of 

Towers Watson Re’s business into 

JLT, the US offers new opportunities 

for long-term growth. The decision 

to launch JLT Specialty there last 

year reflected JLT’s reputation, scale, 

geographic reach and the strength of 

its specialty capabilities, particularly 

in Aerospace, Energy, Construction, 

Credit, Political and Security, 

Technology, Financial Lines, and 

Cyber risk.

“As the world’s largest and most 

dynamic specialty market, we see a 

demand in the US for JLT’s offering,” 

said JLT Deputy CEO Mark Drummond 

Brady. “Our expansion there will create 

a platform for accelerated growth 

for all of our businesses around the 

world, given the importance of the 

US to many of our clients and their 

increasing requirements for seamless 

worldwide coverage.”

JLT Aerospace is the leading broker to the global airline market, with a 34% market share.

JLT USA is already making an impact as seen here in this demonstration of their risk management capabilities at the industry’s leading annual conference.

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Employee Benefits

pension administration software, while 

BenPal, the group’s solution for auto 

enrolment and flexible benefits, is 

currently used by one million members 

to select benefits, keep track of their 

defined contribution pension and make 

investment decisions.

During 2015, JLT has extended its reach 

with several new acquisitions. These 

include Liberty Asset Management Ltd 

in Ireland, Essential Healthcare Network 

to take advantage of opportunities in 

China, and Recovre, one of the leading 

providers of workplace rehabilitation 

services in Australia, a rapidly 

expanding sector in that market. In 

Latin America too, where the business 

JLT’s Employee Benefits business, 

where revenue rose by 11% to 

£284 million (US$437 million) in 

2014, offers a comprehensive range 

of advice and services to companies, 

pension trustees and individuals in 

the areas of pensions consultancy and 

administration, employee benefits 

and healthcare, life insurance and 

wealth management.

Following its acquisition of Ensign 

Pensions Administration in April 2014, 

JLT is today the largest administrator 

of private sector pensions in the 

UK. In addition, nearly half of all UK 

defined benefit pension schemes now 

utilize Profund, JLT’s market-leading 

Meanwhile in the specialist insurance 

sector, the merger of JLT Specialty 

and Lloyd & Partners has formed one 

of the leading specialty insurance 

brokers in the London market, serving 

both retail and wholesale clients. JLT 

Specialty works in close collaboration 

with all of JLT’s international offices, 

JLT’s BenPal platform is used by one million employees to select their benefits.

JLT Specialty Offers Global Expertise

Flying High with Aerospace Division

JLT Aerospace, a key division of 

JLT Specialty, is one of the three 

largest aerospace brokers in the 

world, offering insurance and risk 

management services to many of 

the world’s top airlines and leading 

aerospace companies. In the last five 

years, JLT Aerospace has won more 

than 170 new clients based on its 

experience, expertise and integrated 

approach in what is a challenging and 

highly specialized market. Operating 

across the world but particularly in 

Europe, Latin America and Asia Pacific, 

JLT Aerospace has been involved in 

several high-profile claims.

Protecting Clients’ Assets

As part of JLT’s international Employee 

Benefits operations, JLT Asia’s Private 

Client Services (PCS) Division works 

in partnership with more than 90% 

of Asia’s major private banks to 

deliver propositions that integrate 

personal insurance plans into the 

overall wealth planning of high net 

worth individuals in the region. In 

2013, with the increasing numbers 

of such individuals, both in Asia 

and elsewhere, JLT expanded its 

operations by opening offices in 

Geneva.

PCS advisers work in consultation 

with clients to specifically define 

their needs and goals and devise 

appropriate risk mitigation strategies, 

particularly in the areas of life, health, 

is showing strong growth, JLT’s 

acquisition of SCK at the beginning 

of 2014 extended its capabilities into 

broader risk management through 

wellness management and consulting.

supplying them with industry 

expertise, advice and access to 

international markets.

“This merger has created a real 

powerhouse in the market in our 

chosen specialty areas,” said JLT 

Specialty Chairman Adrian Girling. 

“Harnessing both operations’ 

capabilities into a single business 

enhances our ability to meet 

our retail and wholesale clients’ 

international demands and pursue 

JLT’s group strategy.”

Building on Success

During 2015, JLT has continued to 

build on the successes of 2014. 

This includes the development 

of its operations in the US, which 

are expected to require a net 

investment of approximately 

US$80 million during the period 

2015 to 2017 and move into profit 

in 2018; strengthening JLT teams 

in its core and growing areas of 

specialty around the world; and 

completing the integration of JLT Re 

and Towers Watson Re. At the same 

time, JLT will continue to invest in 

its Employee Benefits operations, 

which are now making a substantial 

contribution to the group’s revenue 

and profits.

The market place is not, however, 

without its challenges. A volatile 

geo-political environment and weak 

commodity prices are contributing 

to a degree of uncertainty, which 

is having an impact on demand 

for insurance related services. 

New energy-related projects and 

investments, for example, are at 

risk of being delayed, scaled back 

or cancelled with companies looking 

to drive more value out of their 

broker relationships.

In spite of this, the overall long-

term growth outlook for JLT remains 

positive. The group is seeking to 

make further bolt-on acquisitions 

where it sees opportunities to 

strengthen its areas of specialization, 

particularly in the faster growing 

economies of Asia and Latin America. 

It is also expanding areas of specialty 

such as its strong Cyber team, 

reflecting the increasing importance 

of cyber security to clients.

“Our chosen strategy aligns us to 

sectors where demand is driven by 

long-term trends such as population 

growth, ageing, medical inflation, 

urbanization and accelerating 

middle class wealth,” said JLT Group 

Commercial Director James Twining. 

“Our areas of specialization are 

therefore set to be key enablers and 

beneficiaries of global growth.”

JLT is actively expanding its Healthcare offering to take advantage of this rapidly-growing sector.

JLT has invested significantly in recent years to meet clients’ needs to mitigate the increasing risk of cyber attacks.

danger, and high-value collectibles. JLT 

is a market leader in this field, with the 

widest range of insurers specializing 

in underwriting capabilities in the high 

net worth market.

Leading the Market on Cyber Risk

Cyber risk is of concern to everyone 

who uses the Internet with cyber 

attacks, hackers and data mining 

all posing an increasing threat. 

In response, JLT Specialty, which 

has had a dedicated cyber and 

technology team since 1997, has 

invested significantly in recent years 

to build a comprehensive portfolio 

of insurance services, which address 

the risks associated with e-business, 

the Internet, computer networks 

and confidential information. This 

includes access to specialist third 

party services such as IT security/

forensics, legal representation and 

public relations consultants, which 

can all play a key role in containing 

a cyber incident in the shortest time 

possible and minimizing its impact in 

the long term.

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Gammon’s Environmental Excellence is a Winner

PERFORMANCE

Gammon’s Environmental Excellence is a Winner

Gammon carried off five awards in 

the latest Hong Kong Awards for 

Environmental Excellence (HKAEE), 

which recognize great efforts in 

promoting environmental practices 

and management.

A Gammon-Kaden joint venture (GKJV) 

won the ‘Construction Industry – Gold 

Award’ for its dedication on the MTR 

Shatin to Central Link – Hung Hom 

North Approach Tunnels project, which 

involves the construction of two cut-

and-cover tunnels over one kilometre 

long, connecting the East Rail Line 

and Ho Man Tin station to Hung Hom 

station respectively. Challenging 

conditions include nine stages of 

key traffic diversions to facilitate the 

construction of the tunnel below 

Chatham Road North, working after 

midnight in order not to affect the 

East Rail Line train service and 

removing the foundations of the two 

bridges, which cross that line. GKJV 

successfully avoided demolishing the 

bridges by implementing a bridge 

survey design in which the bridge 

deck was supported on temporary 

columns, both enhancing safety and 

saving time. Combined with other 

innovative measures such as pile 

retaining design and travelling steel 

formwork, the project has generated 

significant benefits including the 

saving of 371 construction days, 

180 work nights and 9,510 tonnes 

of waste.

Gammon also won two Bronze HKAEE 

awards. One was achieved by a Leighton-

Gammon joint venture for the MTR 

Express Rail Link West – Contract 810A – 

Kowloon Terminus Station North in the 

‘Construction Industry’ category and the 

other by Gammon’s Concrete Technology 

Department in the ‘Manufacturing and 

Industrial Services’ category. In addition, 

Certificates of Merit were presented to 

Gammon for its Central Police Station 

Conservation and Revitalization project, 

and the construction of Lower Ngau Tau 

Kok Estate Redevelopment Phases Two 

and Six.

Photo opposite: An overview of the MTR Shatin to Central Link – Hung Hom North Approach Tunnels Project, for which Gammon has won the ‘Construction Industry – Gold Award’ at the Hong Kong Awards for Environmental Excellence.

Top Ratings for Mandarin Oriental

Mandarin Oriental Hotel Group 

(MOHG) has scored top ratings for 

its hotels and restaurants in the 2015 

Forbes Travel Guide Five and Four Star 

Awards and latest Michelin Guides. In 

addition, Richard Ekkebus, Director 

of Culinary Operations and Food & 

Beverage at The Landmark Mandarin 

Oriental, Hong Kong, has won the 

prestigious Chef’s Choice Award 

at the S Pellegrino Asia’s 50 Best 

Restaurants ceremony in Singapore.

At the Forbes Five and Four Star 

Awards, the annual ‘Oscars’ of the 

hotel industry, a record 15 MOHG 

hotels were awarded, with two new 

additions to the ‘Five Star’ category – 

Mandarin Oriental, Bangkok and 

Mandarin Oriental, Tokyo. Of 

particular note, the group’s flagship 

property, Mandarin Oriental, Hong 

Kong, achieved a record of ‘five’ Five 

Star ratings across all three categories 

for the hotel, spa and three of its 

restaurants, the Michelin-starred 

Pierre, the Mandarin Grill and, for the 

first time, the Krug Room. It is the 

only city hotel worldwide to receive 

this honour.

Ten MOHG restaurants were honoured 

in the 2015 Michelin Guides, bringing 

the group’s current total number of 

Michelin-starred restaurants to 11 

with 16 Michelin stars – more than any 

other hotel group in the world.

“These prestigious accolades 

reflect the dedication to fine dining 

excellence that Mandarin Oriental 

hotels offer around the world,” said 

MOHG Corporate Director of Food and 

Beverage David Nicholls.

This was further reflected in the 

award to two Michelin-starred chef 

Richard Ekkebus and to the number 

six spot for Amber on Asia’s 50 Best 

Restaurants list, the highest ranked 

restaurant in Hong Kong. Chef 

Ekkebus’ award was voted on by his 

peers across Asia and recognizes 

his standing in the restaurant 

community as a master craftsman and 

inspirational leader who is passionate 

about quality food, the environment 

and charitable causes.

Director of Culinary Operations and Food & Beverage at The Landmark Mandarin Oriental, Hong Kong Richard Ekkebus has won the prestigious Chef’s Choice Award at the S Pellegrino Asia’s 50 Best Restaurants ceremony.

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More Success for Tunas Daihatsu

Tunas Daihatsu once again dominated 

the top awards at the annual Daihatsu 

National Conference 2015, which was 

held in Jakarta.

Tunas Daihatsu Soepomo branch 

won first place amongst all Daihatsu 

dealers across Indonesia in the 

categories of ‘Best Dealer Outlet’ and 

‘Best National Sales’. This represents 

the fourth time in the past five years 

that Tunas Daihatsu has won the Best 

Dealer Outlet title. Tunas Daihatsu 

Soepomo also won third place in the 

‘Best Dealer Workshop’ category. 

In addition, Tunas Daihatsu Garut 

branch came top for ‘Best Customer 

Service Performance’.

Tunas Ridean and Tunas Daihatsu executives celebrate the sweep of trophies won by the company at the annual Daihatsu National Conference 2015.

Outstanding Performance from Hactl

Hong Kong Air Cargo Terminals Ltd 

(Hactl) has scooped the ‘Air Cargo 

Handling Agent of the Year’ award 

at the 2015 Air Cargo Week World 

Air Cargo Awards and received two 

other significant awards – one for 

environmental excellence and the 

other for outstanding handling service.

The ‘Air Cargo Handling Agent of the 

Year’ award was based on the online 

voting of Air Cargo Week readers 

around the world and was presented to 

Hactl Chief Executive Mark Whitehead 

at a glittering gala ceremony held in 

Munich in front of an audience of over 

500 senior representatives of the air 

cargo industry.

“Winning this award is clear evidence 

of the loyalty and appreciation of 

our customers and users, both in 

Hong Kong and elsewhere,” said 

Mr Whitehead. “We are extremely 

grateful to everyone who voted for 

Hactl, and also to the 2,400 staff whose 

daily dedication is the foundation of 

our reputation for quality service.”

Meanwhile, in its first ever entry 

to the Hong Kong Awards for 

Environmental Excellence, Hactl 

walked off with the prestigious 

‘Silver Award’ 2014 in the Transport & 

Logistics sector. The awards scheme 

recognizes business organizations 

that have adopted green management 

and benchmarked their commitments 

towards best practices within 

their sectors.

In further recognition of Hactl’s 

outstanding handling service in Hong 

Kong, customer DHL Aviation has 

presented the company with a ‘Star 

Performance Award’.

“We are delighted to be recognized 

for the quality of our service by such 

an influential company and will 

continue to provide the highest levels 

of service to the eight airlines, which 

provide DHL Aviation capacity, and 

to build the partnerships to meet 

the demands of the future,” said 

Mr Whitehead.Ramp handling is Hactl’s fastest-growing activity and it is now Hong Kong’s largest ramp handler of freighters, handling over 24,000 flights in 2014, an increase of 31%.

“This success is a testament to Tunas 

Daihatsu’s commitment to provide 

excellent service and prioritize 

customer satisfaction,” said 

President Director Rico Setiawan.

Vendor Accolades for JOS in Hong Kong and Singapore

Jardine OneSolution (JOS) teams 

in Hong Kong and Singapore have 

won awards from global technology 

vendors HP, Oracle and Symantec.

In Hong Kong, JOS secured the 

‘FY14 Oracle Fusion Middleware Top 

Partner Award’ and ‘Outstanding 

Reseller of Enterprise Security 

Products’ from HP. 

Innovix Distribution, the single new 

brand for IXIX Distribution and 

JOS Distribution, also won three 

awards in Hong Kong from HP 

for Enterprise Group, Technology 

Service and Commercial PC 

Products. In addition, for 

the third year running, the 

distribution business in Hong 

Kong was recognized as the 

top performing ‘Printing and 

Personal Systems Group 

Distributor – Printing Products’ 

The awards won by JOS teams in Hong Kong and Singapore are recognition of their expertise in delivering complete IT solutions to customers.

by HP and for the second consecutive 

year, was named the best performing 

HP Software Distributor in IT 

Operation and IT Management.

In Singapore, HP crowned JOS 

‘Reseller of the Year 2014’ in 

two categories and ‘Top Reseller 

2014 – Highest Growth Storage’. 

JOS Singapore also received a 

‘Significant Contributor Award 

FY2014’ from Symantec.

Best ‘smart’ Retailer Crown for Jardine Motors Maxim’s Group Excels in Green Driving Award Scheme

Maxim’s Group has excelled in the 

‘Take a “Brake” Low Carbon Action – 

Corporate Green Driving Award Scheme’, 

carrying off four awards. Maxim’s 

Cakes & Bakery Factory won a gold 

award in the categories ‘Fuel Efficiency 

Improvement’ and ‘Fuel Consumption 

Saver’, while Maxim’s Food Factory 

scored a gold and a silver award 

respectively in the same categories.

Organized by Friends of the Earth (HK) 

and fully supported by the Environmental 

Protection Department, the award scheme 

aims to raise awareness on roadside 

air pollution and provide sustainable 

suggestions on how to achieve lower 

harmful emissions generated by company 

vehicle fleets. Gold award winners must 

have achieved an improvement of 5% or 

above and silver, 3% or above.

Among the initiatives implemented by 

Maxim’s to achieve its success were 

the purchase of 15 new Euro V trucks 

with better fuel efficiency and lower 

emissions, implementation of best 

driving practices, and the planning of 

delivery routes to consolidate the most 

efficient distance, while monitoring 

cool storage temperatures to maintain 

product freshness.

Left: Maxim’s Cakes & Bakery Factory Section Assistant Manager Edward Chan receives the facility’s two gold awards from a representative of Friends of the Earth.

in the UK to the title, which was 

based on performance across 

various criteria including sales and 

customer satisfaction.

Achievements highlighted 

included Jardine Motors’ 

unparalleled stock availability, 

growing sales at a time when cars 

were hard to source and investing 

heavily in both resources and 

sites to offer smart customers 

an unprecedented retail 

experience. Smart of Southend 

was also praised for selling 

over 100 vehicles in its first full 

year, while all three sites were 

commended on the expertise of 

their passionate and customer-

focused smart specialists.

Right: Jardine Motors smart Brand Director Darren Jennings and Sales Director/General Manager Ify Madueke celebrate winning the ‘UK smart Retailer of the Year’ award.

Jardine Motors, which has official 

‘smart’ car outlets in Lakeside, 

Ipswich and Southend, has been 

crowned ‘UK smart Retailer of 

the Year’. Jardine Motors beat 

every other smart dealership 

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Multiple Awards for Jardine Restaurant Group

Jardine Restaurant Group’s Pizza Hut 

and KFC businesses in Hong Kong 

and Taiwan have carried off multiple 

awards at the awards ceremony in 

Taipei, which followed the annual 

Yum! performance review of its 

franchisees in Southeast Asia.

Pizza Hut Hong Kong won ‘Franchisee 

Of The Year’, ‘Sales Overnight Brand 

Overtime’, ‘People Excellence’ and 

‘Design Excellence’ awards for Dine-in 

and a ‘Win on Food’ award, while 

Pizza Hut Taiwan received ‘World 

Class Operations Delivery’, Sales 

Overnight Brand Overtime Delivery’, 

‘Franchisee of the Year Delivery’ and 

‘Digital Dominance’ awards.

This was the third time that Pizza Hut 

Hong Kong had won the ‘Franchisee of 

the Year’ award, reflecting its strong 

and consistent growth in what is the 

most penetrated market in 

Asia with 15 restaurants per 

million people.

Pizza Hut Taiwan’s accolades 

are recognition of a 

phenomenal 2014 when it 

recorded its strongest ever 

transaction-led growth. Key 

to this has been its efforts in 

the delivery sector and the 

increase in digital sales, which 

rose by 22% last year. Pizza Hut 

Taiwan has also built a strong 

customer loyalty programme 

and social engagement in the 

digital space.

For the first time, KFC Hong Kong 

won the ‘Franchisee of the Year’ title 

following positive store sales growth 

over the last five years and a solid 

performance in all other operational 

Pizza Hut Hong Kong team members always make sure they deliver a great dining experience to their customers.

MBFC Tower 3, winner of the Singapore Building and Construction Authority Green Mark Pearl Award 2015, has implemented several key sustainability practices for its tenants.

aspects of the business. It also carried 

off ‘Restaurant’ and ‘Marketing’ 

excellence awards, while KFC Taiwan 

was presented with a ‘Delivery 

Excellence’ award.

Green Award for Marina Bay Financial Centre Tower 3

A concerted effort towards environmental 

sustainability has earned Hongkong 

Land joint venture Marina Bay 

Financial Centre (MBFC) Tower 3 

in Singapore the BCA Green Mark 

Pearl Award 2015. This prestigious 

new award, launched in 2014 by the 

Building and Construction Authority 

(BCA), recognizes the shared 

commitment of developers, building 

owners, landlords and tenants in the 

same building to work in tandem 

to achieve greater environmental 

sustainability for the building as 

a whole.

Contributing to this achievement 

were MBFC Tower 3’s BCA Green Mark 

Gold Plus status and the fact that 

63% of its tenanted floor space is 

certified under Green Mark Occupant – 

Centric Schemes.

“This award is testament to Raffles 

Quay Asset Management’s continued 

efforts in working with tenants to 

adopt green practices in the buildings 

under our charge,” said Raffles Quay 

Asset Management Chief Executive 

Officer Warren Bishop. 

The Hongkong Land ‘LANDMARK’ 

brand in Hong Kong and its efforts 

as one of the best employers in 

Singapore have been recognized with 

significant awards.

A two-year branding campaign 

launched by Hongkong Land in 2013 

to cement the position of its luxury 

Central Hong Kong retail destination, 

‘LANDMARK’, as a market leader in 

the 21st century has won a total of 

15 awards. Among these were six 

awards for an advertising campaign 

entitled ‘The FIRST Newspapers 

That Travelled Through Time’ 

including ‘Best Use of Print-

Single’ in the Kam Fan Awards 

2014; a ‘Best PR Idea’ bronze 

award in the MARKies 2014 

for a PR campaign entitled 

‘4-Building Inspired Cuisine’; 

five highly-coveted ASTRID 

awards in New York with ‘Best 

Astra business United Tractors (UT) has 

carried off the prestigious Indonesia 

‘Most Admired Knowledge Enterprise’ 

(MAKE) Study Award for the seventh 

time in its 42-year history. For the fifth 

time, UT was honoured as the winner 

of the Asian MAKE Study Award 2014, 

which was held in Hong Kong. This 

achievement has gained UT entry into 

the Asian MAKE Hall of Fame.

The annual MAKE Study Awards 

assess an organization’s capabilities in 

relation to its knowledge management. 

Competitors for the Indonesian title 

underwent several judging processes 

referring to their ‘Company Knowledge 

Profile’ and focused on key factors 

considered to be important foundations 

for knowledge management. These 

included organization culture, 

Recognition for Hongkong Land in Hong Kong and Singapore

United Tractors Carries off Award for Seventh Time

of Show’ in 2015 for the first issue of 

the revamped LANDMARK MAGAZINE; 

and the ‘Best Idea – Events’ in the 

MARKies 2015 for the LANDMARK MEN 

Whisky Tour event.

“As Hong Kong’s first luxury shopping 

destination, LANDMARK has continued 

to demonstrate both its leadership 

innovation, knowledge, leadership and 

knowledge share.

The theme of the MAKE Study Award 

2014 was ‘Change is Inevitable, Growth 

is Intentional’, which had particular 

relevance as the ASEAN Free Trade 

Zone is established this year, making 

and progressiveness over decades,” 

said Hongkong Land Chief Executive 

Y K Pang. “These many awards are 

testament to LANDMARK’s significant 

achievements.”

Meanwhile in Singapore, Hongkong 

Land has been recognized by Aon 

Hewitt, a global leader in human 

resources consulting, for striving 

to create the best workplace 

possible. The group beat more 

than 100 companies to be named 

as one of the ‘Best Employers in 

Singapore’ in Aon Hewitt’s 2015 

‘Best Employers Asia Award’.

“It shows that our efforts 

have paid off, making 

Hongkong Land a great 

place for our colleagues to 

work and to develop their 

careers,” said Mr Pang.

knowledge management essential 

in any organization. UT’s winning 

formula included its recognition of the 

importance of knowledge in preparing 

its employees to face change and its 

progress towards achieving its vision 

of becoming a ‘World Class Solution-

Driven Company’.

The award-winning LANDMARK advertising campaign, ‘The FIRST Newspapers That Travelled Through Time’ transformed modern newspapers into vintage papers of the 1970s using archival images from old Hong Kong and LANDMARK’s most important milestones.

Left: Division Head of Corporate Planning & Management Development Arief Bagus Wibowo receives the Indonesian MAKE Study Award on behalf of UT.

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SPIRIT

New Milestone for 30th Anniversary Walk Up Jardine House

On Mental Health from the Jardine Ambassadors

New Milestone for 30th Anniversary Walk Up Jardine House

The 30th anniversary Walk Up Jardine 

House achieved a new milestone by 

raising a record of over HK$4 million 

(US$516,000) for MINDSET. In addition, 

a record more than 200 participants 

joined the mass Walk Up to the top of 

Jardine House.

Over 500 Jardine Matheson Group 

executives, employees from all business 

units, business associates, families and 

their friends attended the event, which 

involved participants running or walking 

up 49 floors, covering 947 steps, to 

reach the Penthouse of Jardine House at 

a height of 600 feet.

Families were entertained by a range of 

activities as well as free cotton candy, 

ice-cream bars, popcorn and smoothies, 

along with balloons for children, which 

were distributed by the Jardine House 

mascot and clowns.

Walk Up Jardine House 2015 

incorporated individual and team races, 

Health in Mind Advocates Learn about Mental Disorders

and schizophrenia at two workshops 

led by Kwai Chung Hospital Senior 

Clinical Psychologist Dr Raymond 

Chan. The workshops aimed to help 

students acquire accurate knowledge 

of these conditions and clarify any 

misconceptions.

“These workshops also raised my 

awareness of the negative impact 

of stigmatizing people with mental 

illness,” said Heep Wo College student 

Yeung Chi Fan, “and I will share what 

I have learnt with my family and 

friends to help promote acceptance of 

mentally ill people.”

Meanwhile, second year Health in 

Mind students shared the knowledge 

they had acquired through various 

workshops and activities by writing 

and staging their own plays at the 

Joint School Drama Show. In all, eight 

dramas highlighting key mental health 

issues such as anxiety, depression, 

eating disorders, self-image and the 

correct attitude towards people with 

mental illness were performed.

The winning drama by students from 

Lai King Catholic Secondary School 

will be showcased at the Health in 

Mind Finale. 

Through the drama of their plays, Health in Mind students raise awareness of the negative impact of stigmatizing people with mental illness.

The Hactl team brought ‘Pikachu’, ‘Thistle Man’ who dates from 1985 and the bright red Jardine House mascot to Central, Hong Kong for the Walk Up Jardine House 2015 and won the Fancy Dress Award.

as well as the mass Walk Up following 

the awards presentation. Thirty-one 

runners took part in the individual races 

while representatives from 35 Group 

business associates participated in relay 

races. The Group itself fielded 29 teams 

made up of employees and friends in 

the ‘Inter-Divisional’ relay races and 

the ‘School Relay’ race included ten 

teams from five schools participating in 

MINDSET’s Health in Mind programme.

The ‘Fancy Dress’ team award 

was won by Hong Kong Air Cargo 

Terminals (Hactl), which invited the 

‘Thistle Man’ mascot from the first 

Walk Up Jardine House event in 1985 

to join in again. The fundraising 

awards in recognition of the Group 

business unit and business associate 

that raised the highest amount 

went to Dairy Farm and DBS Bank 

respectively.

First year Health in Mind student 

advocates learnt about the specific 

mental disorders of depression, anxiety 

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During the event, The Hong Kong 

Polytechnic University Sichuan 

Expanded School Mental Health Network 

project team announced the launch of 

a workbook series for mainland China 

social workers on ‘Psychosocial Care in 

Disaster Management’. The three books 

on disaster reduction include one titled 

‘Bouncing Back Together’, which covers 

interviews with three teachers from 

Yingxiu Primary School who survived 

the earthquake and were present at the 

conference to share their thoughts and 

attitudes towards 

life following the 

changes brought 

about by the 

disaster.

In addition, an 

award ceremony 

was also held for 

‘Disaster Prevention 

and Mitigation’, an art 

exhibition by children 

in Yingxiu.

A ‘Disaster Risk Reduction Practice 

Research Conference’ organized 

by The Hong Kong Polytechnic 

University Sichuan Expanded 

School Mental Health Network, 

which was established following 

the 2008 Sichuan earthquake and 

is supported by MINDSET, brought 

together representatives from local 

high schools, research institutes and 

social work organizations to share 

MINDSET Supports Disaster Risk Reduction in Sichuan

their experiences and knowledge of 

disaster prevention and mitigation 

work, and to further explore the 

future direction for disaster risk 

reduction. Held in Yingxiu Town, 

Wenchuan County, the conference 

also showcased pilot projects carried 

out by NGOs in Shaanxi Province, The 

Hong Kong Polytechnic University and 

the Institute of Geology of the China 

Earthquake Administration.

Left: Dr Timothy Sim, Project Director of The Hong Kong Polytechnic University Sichuan Expanded School Mental Health Network, and also the author of ‘Bouncing Back Together’, in an interview session with the three teachers from Yingxiu Primary School who feature in the book.

The book Bouncing Back Together covers the experiences of three teachers from Yingxiu Primary School who survived the 2008 Sichuan earthquake.

MINDSET Activities Nurture Positive Attitudes

The ‘Rainbow Angel’ of Kwai Chung 

Hospital won the ‘Best Singer’ award 

while the ‘Best Cheering Team’ went to 

Richmond Fellowship of Hong Kong.

At the MINDSET Sports 

Day, which was also held at 

Wu Kai Sha Youth Village, 

members of Baptist Oi 

Kwan Social Service, 

Caritas King Hong Home, 

Phoenix Clubhouse and 

Richmond Fellowship of 

Hong Kong competed in 

teams of ten in archery, 

badminton, table-tennis 

and the three-legged race. 

Overall champion was 

Phoenix Clubhouse.Members of Richmond Fellowship of Hong Kong achieved a good result in the badminton event at the MINDSET Sports Day.

Two recent activities organized 

by Jardine Ambassadors helped 

to nurture positive attitudes by 

enhancing service users’ confidence 

and self-esteem.

The MINDSET Singing Contest 

provided a platform for service 

users to also showcase their music 

talents when 12 solo contestants 

from Baptist Oi Kwan Social Service, 

Castle Peak Hospital, Mental 

Health Association of Hong Kong, 

New Life Psychiatric Rehabilitation 

Association of Hong Kong and 

Richmond Fellowship of Hong Kong 

competed before an audience of 

over 200 at the YMCA Wu Kai Sha 

Youth Village.

“We were so happy to see our members 

demonstrating the spirit of sportsmanship 

and having fun at the MINDSET Sports 

Day,” said Richmond Fellowship of Hong 

Kong Social Worker Julie Lee.

Jardine Foundation Awards Postgraduate Scholarships for 2015

Twenty-six Jardine Ambassadors, 

MINDSET Steering Committee 

members and volunteers hosted 28 

clients from mental health charity 

Clarity Singapore to a liquid nitrogen 

ice cream-making workshop.

The event began with an icebreaker 

where everybody had to imitate the 

sounds and actions of animals to find 

their partners. There was then much 

excitement as two external facilitators 

gave step-by-step instructions 

and guidance to the participants 

in creating their own ice cream. 

With the wide array of ingredients 

provided, participants could select 

Excitement at Singapore Ice Cream Workshop

Ice cream making provided quality interaction time for Jardine Ambassadors and their clients in Singapore.

Foundation and the Cambridge Trust, 

whereby the Foundation contributes 

60% of the funds and the Cambridge 

Trust, 40%.

The 2015 postgraduate scholars 

comprise Ni Limeng, Xiang Jingting, 

Fang Honghao, Xu Yufan, and 

Zeng Liangjing from mainland China, 

Dirgayuza Setiawan and Dyah 

The Jardine Foundation has awarded 

12 postgraduate scholarships to 

Oxbridge colleges for the academic 

year beginning in October 2015. 

Of these, nine scholars will be fully 

funded by the Foundation while, 

for the first time, three will be 

funded under the Jardine Cambridge 

Graduate Scholarship. This is a joint 

programme between the Jardine 

and make their preferred flavours. 

Some of the interesting concoctions 

included Horlicks Chocolate and 

Mango Banana.

Before departing for home, 

everyone was treated to a 

catered lunch. 

Ayunico Ramadhani from Indonesia, 

Eddy Li from Hong Kong, Gao Yating 

from Singapore, Yu Ren Chung from 

Malaysia, Vi Tuong Le from Vietnam 

and, in another first, Phalla Chea 

from Cambodia. Six will go up to 

Oxford colleges and six to Cambridge 

with three studying to become 

Doctors of Philosophy (PhD) and nine 

for Masters degrees.

Meanwhile, there was a good turnout 

at three workshops held in Jakarta 

to introduce the Jardine Foundation 

postgraduate scholarship schemes 

for Indonesian applicants, led by 

Jardine Matheson Group Corporate 

Secretary and Director of Group 

Corporate Affairs Neil McNamara 

and Magdalene College, Cambridge 

Senior and Admissions Tutor 

Dr Stuart Martin. The scholarships 

are available to current University 

of Indonesia and University Gajah 

Mada students, faculty members 

and alumni.

New Jardine Foundation scholar Olga Laurentya, a graduate of the University of Indonesia, receives her scholarship certificate from, right, Jardine Matheson Group Director Anthony Nightingale and, left, Chairman of the Scholarship Committee and President of Trinity College, Oxford, Sir Ivor Roberts. Ms Laurentya has embarked on a one-year MPhil at the University of Cambridge.

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7-Eleven Hong Kong Joins Hands with i-dArt

JLT Charity Partner Udaan Celebrates 10 Years in Mumbai

7-Eleven Hong Kong has joined 

hands with i-dArt, a unit of the Tung 

Wah Group of Hospitals, to promote 

social inclusion and creativity 

through the artwork of local ‘artists’ 

with different abilities.

The ‘Shine Together with Different 

Abilities’ project aims to offer 

7-Eleven employees an opportunity 

to connect with people of different 

abilities out of the workplace. In 

the initial collaboration, 7-Eleven 

volunteers worked with ‘friends’ 

from Tung Wah, drawing paintings 

together based on a castle 

theme, while also freely adding 

in imaginative creative elements. 

Through this experience, the 

7-Eleven participants, whose daily 

work touches all walks of life in 

Hong Kong, were able to appreciate 

firsthand the unique talents of their 

new ‘friends’.

To reflect the spirit of social 

inclusion, the unique art pieces 

were then exhibited at the i-dArt 

gallery at Sai Wan, as well as 

7-Eleven Hong Kong’s corporate 

headquarters.

The Udaan Foundation in Mumbai, 

a global charity partner of Jardine 

Lloyd Thompson (JLT), has celebrated 

ten years of making a difference to 

the disadvantaged children of the 

city with a musical of hopes and 

dreams. ‘Meri Udaan’ or ‘My Flight’ is 

based on the true story of Santoshi, 

the first student of Udaan, and the 

opportunity she represents for each 

child of Udaan.

A large team of volunteers from 

JLT’s Mumbai office worked 

tirelessly behind the scenes 

creating props and artwork 

and supporting rehearsals 

to ensure that the show was 

nothing short of spectacular. 

The musical created a vibrant 

platform for Udaan’s 400 plus 

children to fulfil their desires 

The auction of this fully restored 1982 Porsche 911 SC raised £52,000 (US$80,000) at the Lancaster Whizz-Kidz Charity Ball.

Jardine Motors Raises Over £250,000 for Whizz-Kidz

In the first year of its corporate 

charity partnership with Whizz-Kidz, 

which helps to transform the lives of 

disabled children across the UK by 

supporting them to become confident 

and independent young adults, Jardine 

Motors trading as Lancaster, has raised 

a total of £258,600 (US$386,700).

This was achieved through over 200 

individual, dealership and company 

sponsored fundraising events held 

across the UK including ‘Go Green 

Days’ to launch the partnership, dinner 

dances, sporting events and a casino 

night. In addition, a fully restored 1982 

Porsche 911 SC was auctioned and 

raised £52,000 (US$80,000) alone at the 

Lancaster Whizz-Kidz Charity Ball, which 

was held at its Colchester Maserati, 

Ferrari and Porsche dealership.

“This is a phenomenal result and far 

exceeds the internal target we set 

ourselves at the beginning of our 

partnership with Whizz-Kidz,” said 

Jardine Motors Chief Executive Mark 

Herbert. “I am delighted with how our 

staff have got behind this partnership 

with such enthusiasm and am also very 

grateful for the generosity that our 

customers have shown in helping us to 

reach this impressive total.”A 7-Eleven Hong Kong volunteer encourages one of the artists from the Tung Wah Group of Hospitals.

Children from the Udaan Foundation in Mumbai, a global charity partner of JLT, enjoyed every moment of being on stage.

to wear beautiful costumes and 

dance on stage in front of a large 

appreciative audience.

“They loved being cheered, of 

telling the story of Udaan, of making 

their parents proud and at the end, 

feeling confident and happy,” said 

Founder of Udaan India Foundation 

Mamta Rangan.

Innovative Astra Initiatives

Award for Giant Indonesia’s ‘One Store One School’ Programme

The success of Giant Indonesia’s ‘One 

Store One School’ (OSOS) programme, 

which has been in operation since 

2012, has been recognized with 

the ‘Best CSR’ (Corporate Social 

Responsibility) award 2015 from 

Superbrands and SINDO TV.

One Store One School is a commitment 

of Giant Indonesia to giving assistance 

to at least one school in any new store 

area. This is adjusted to the needs of 

each school providing support such 

as learning facilities, infrastructure 

“This is a breakthrough 

by Astra in the world 

of education,” said 

Indonesia’s Minister of 

Education and Culture 

Anies Baswedan at the 

inauguration of SMKN2 

Gedangsari.

Astra and the Indonesian Red Cross 

have also handed over 4,005 pairs of 

glasses for underprivileged children 

and facilitated eye examinations for 

the recipients. The glasses were part 

of the Astra ‘Healthy Act Indonesia’ 

Students and Giant Indonesia representatives gather together at the handover ceremony of a sound system, wireless amplifier and set of instruments to Mi Ar-rahman School in Depok City as part of Giant’s ‘OSOS’ programme.

Second left: Indonesia’s Minister of Education and Culture Anies Baswedan with Astra executives at SMKN2 Gedangsari.

Astra has introduced two innovative 

initiatives in the education sector.

In the first, Astra’s charitable 

foundation, Yayasan Pendidikan Astra – 

Michael D Ruslim, has donated a new 

building at Gedangsari, Gunungkidul, 

Yogyakarta worth Rp14.9 billion 

(US$1.15 million) with the vision of 

creating a vocational school. Through 

a fashion programme that focuses on 

creating batik, the students at ‘SMKN2 

Gedangsari’ will become a local 

resource, thus eliminating their need 

to move to the city for work.

Guardian Cambodia Donates Medical Supplies to Local Charities

Guardian Cambodia 

has donated more than 

US$10,000 worth of 

medical and health-related 

supplies to the local 

Khmer-Soviet Friendship 

Hospital and US$3,000 to 

Operation Smile Cambodia. 

The donation included 

first-aid necessities such as 

dressings, bandages and 

sterilized cotton to assist 

with both organizations’ support of 

local health services.

Guardian entered Cambodia in 

December 2013 as a 70/30 joint 

venture between Dairy Farm and 

local business partner, the Heng 

family, with the mission to build a 

trustworthy retail network. To date, 

there are four Guardian stores in 

Phnom Penh, with plans to continue 

growing the network.Guardian Cambodia and business partner, the Heng family, celebrate their support of Operation Smile.

programme, which invited people to 

post their commitment to a healthier 

life on social media. A total of 4,005 

photos were uploaded and this 

number was then reflected in the 

glasses donated.

improvement and 

scholarships.

So far 232 schools 

nationwide have received 

OSOS assistance to the 

value of Rp1.1 billion 

(US$82,065), benefitting 

some 58,000 students. 

These numbers will 

continue to increase 

with Giant Indonesia’s 

ongoing business 

expansion.

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PEOPLE

Enthusiastic Response to Group Graduate Schemes

Enthusiastic Response to Group Graduate Schemes

Career talks at five Australian 

universities drew an enthusiastic 

response from Southeast Asian and 

Chinese undergraduates keen to join 

the Jardine Matheson Group’s graduate 

training schemes.

The China Management Trainee 

Scheme (CMTS) is now into its fifth 

year with 11 graduates currently 

holding managerial positions in 

China. The Southeast Asian Talent 

Scheme (SEATS), which was launched 

in 2014, has 12 graduates under 

training, two of whom already hold 

management positions.

“These schemes increase the quality 

and quantity of young leaders in our 

emerging economies with the ultimate 

goal of having more nationals ready 

to run our businesses in the future,” 

explained Group Head of Human 

Resources Ritchie Bent.

Meanwhile, three Jardine Executive 

Training Scheme (JETS) trainees, 

Daniel Loh, Niall Westley and Tom 

Wynter, have been presented 

with Chartered Institute of 

Management Accountants (CIMA) 

‘Best Paper’ awards for their 

excellent exam results. All JETS 

trainees are sponsored by the 

Group to complete the full CIMA 

qualification.

Recently, graduates from all three 

training schemes – JETS, CMTS and 

SEATS – were brought together for 

a three-day outdoor leadership 

module on Lantau Island in Hong 

Kong. Replicating a facet of Jardines’ 

history, participants gained some 

Talent Development Programme Participants Make Good Progress

The 15 outstanding Dairy Farm 

Singapore staff selected to participate 

in its ‘Talent Development Programme’ 

(TDP) for 2014/2015 have made good 

progress as was demonstrated when 

they gave their final term project 

presentations to senior management. 

The programme aims to develop future 

leaders to sustain the continuous growth 

and expansion of Dairy Farm Singapore.

Each TDP team was given a project to 

undertake with the key focus areas 

being on routine checklist, stock 

management, ordering efficiency 

and warehouse product grouping. 

In their presentations to a panel 

comprising Dairy Farm South Asia 

Regional Director Alex Tay, CEOs 

from Giant, Guardian and 7-Eleven, 

senior management teams, and TDP 

mentors, they demonstrated teamwork 

and excellence in the formulation 

of innovative business ideas and 

situational analysis, which earned 

them encouraging feedback.

In addition to their projects, the 

TDP Leaders had the opportunity to 

participate in a learning trip to Hong 

Kong where they visited 7-Eleven, 

Mannings and Wellcome stores and 

those of competitor brands, with the 

objective of gaining business insights 

through exposure to operations 

beyond Singapore. They also visited 

Maxim’s Group and had sessions with 

senior management leaders, with the 

highlight being a dialogue session 

with Dairy Farm Group Chief Executive 

Graham Allan and Human Resources 

Director Tongwen Zhao, where the 

TDP Leaders gained important lessons 

on leadership.Graduates of Dairy Farm Singapore’s TDP 2014/2015 celebrate their success with senior management.

From left: JETS trainees Daniel Loh, Niall Westley and Tom Wynter show off their CIMA ‘Best Paper’ awards.

unique insights about action-based 

leadership, and also learnt much 

about themselves.

Photo opposite: Jardine Matheson Group graduate trainees rise to the challenge of a sedan chair race during their outdoor leadership module on Cheung Sha Beach, Lantau.

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Group Graduate Facebook Page Hits the Mark

Group Human Resources at Jardine 

Matheson has launched a Facebook 

graduate careers website that has 

exceeded all expectations in terms of 

the amount of attention it has attracted.

Within three days, the site had 

attracted 3,003 ‘Likes’, and two days 

later this number had risen to 5,004. 

Within three weeks, the number of 

‘Likes’ had exceeded 21,000. This is 

significantly more than most other 

major multinationals in the region, 

which typically average around 3,500.

JEC Apprentice Programme Supports Strong Service Team

In order to provide prompt and 

quality service to customers, Jardine 

Engineering Corporation (JEC) 

needs to maintain a strong service 

team. A key factor in achieving 

this is JEC’s partnership with the 

Vocational Training Council (VTC) in 

Hong Kong. For more than 25 years, 

JEC has employed VTC students as 

apprentices and during their three 

to four-year training period provided 

them with on-the-job training as 

well as sponsoring them to attend 

VTC courses.

“On graduating, these apprentices 

then become the backbone of 

JEC’s service team,” explained JEC 

Executive Director – Human Capital & 

Communications Philip Chiu.

One such apprentice, technician 

Cheng Pak Hei, recently received the 

‘Outstanding Apprentice Award 2014’ 

presented by the Sir Edward Youde 

Memorial Fund. Mr Cheng is the 

second JEC apprentice since 2005 to 

have won the award, which aims to 

encourage young people who do not 

seek formal education to undertake 

technical training and apprenticeships.

Rustan Supercenters Work Towards Joyful Caring

Senior managers of Rustan 

Supercenters Inc in the Philippines, 

in which Dairy Farm acquired a 50% 

interest in 2012, have participated 

in a workshop aimed at bringing out 

innate joyful caring qualities.

The first day of the ‘Joy-Care 

Leadership Programme’ workshop 

helped senior management 

executives to align corporate values 

and guiding principles with the day-

to-day management of respective 

departments and the handling of 

relationships with team members. 

By the end of the session, the 

participants shared a 

common understanding 

of the ideals of Rustans 

Supercenters and how 

they might be optimized 

in managing people and 

priorities. On the two 

succeeding days, senior 

management participants 

were joined by their 

direct report staff for a 

combination of lectures, 

structured learning and experiential 

exercises, which promoted a joyful 

working environment, as well as the 

opportunity to share insights and 

interact with one another outside 

the workplace.

“When a leader genuinely feels 

that their employees are part of the 

extended family and derives ‘naches’ 

(pride or joy) from their success, he 

or she enjoys in return the warmth, 

love, commitment and willingness to 

walk the extra mile,” explained Chief 

Joy Care Officer Avi Liran, who led 

the workshop.

Senior managers of Rustan Supercenters Inc in the Philippines enter into the spirit of the ‘Joy-Care’ workshop.

A Facebook page on graduate careers at the Jardine Matheson Group attracted over 21,000 ‘Likes’ within three weeks of its launch by Group Human Resources.

Second right: JEC ‘Outstanding Apprentice’ Cheng Pak Hei joined other award winning apprentices for an exchange trip to Singapore.

Jardine Cycle & Carriage Considers Future Trends

An off-site meeting of senior 

management staff from Jardine Cycle 

& Carriage Singapore and Cycle & 

Carriage Bintang (CCB) held in Kuala 

Lumpur provided an opportunity to 

share thoughts and views on the auto 

industry operating environment in the 

past, present and the future.

Participants were broken up into four 

groups with four main topics arising 

from the ensuing discussions. These 

included measures needed in the long 

term to grow the business. A briefing 

from global growth consulting group 

Frost & Sullivan on ‘Megatrends in 

JLT Asia Appoints New CEO

Jardine Lloyd Thompson (JLT) has 

appointed Dominic Samengo-Turner 

as Chief Executive Officer (CEO) of 

its 12-territory JLT Asia region. This 

follows the appointment of previous 

CEO Duncan Howorth to the position 

of Employee Benefits UK CEO on the 

retirement of Mark Wood.

Mr Samengo-Turner is the former Co-

Chief Executive of Global Specialties at 

Willis and Director of Willis Limited. He 

is widely recognized across the industry 

for his deep specialty capabilities as 

well as his expertise and knowledge of 

placements, carrier relationships and 

the global insurance markets.Dominic Samengo-Turner

Luxury Cars and Automotive Retailing 

and Implications for CCB’ spoke of car 

retailing undergoing a silent change.

“About a decade 

ago, prospective 

customers would visit 

the showroom to touch 

and feel a car before 

they created their 

mental shortlist. Better 

connectivity, virtual 

reality and gaming, 

coupled with high real 

estate costs, are rapidly 

transforming brand 

shortlisting from bricks to clicks,” 

explained Frost & Sullivan Vice 

President Vivek Vaidya.

Jardine Cycle & Carriage Singapore and CCB senior management list some ideas during their off-site meeting.

Jardine Matheson (Vietnam) Country Chairman Alain Cany joins in the celebrations with the Pizza Hut team, overall winner of the ‘Jardines Familympic 2015’.

Jardines Familympic 2015 Proves Big Attraction for Vietnam Businesses

Activities were divided into the 

categories of ‘Traditional Sports’, 

‘Alternative Sports’ and ‘Family 

and Children’.

At the end of the most 

enjoyable day, Pizza Hut 

won the championship 

followed closely by 

first runner-up Jardine 

Schindler and second 

runner-up Dairy Farm.

The ‘Jardines Familympic 2015’ 

proved a big attraction for the Jardine 

Matheson Group’s operations in 

Vietnam with over 900 people from 

12 different Jardines’ business units 

participating in the event, which was 

held in Ho Chi Minh City and hosted for 

the first time by Schindler Vietnam.

Peop

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ENTERPRISE AT WORK... Jakarta Land

and energy. This involved looking outside 

conventional recruitment channels and 

resulted in a number of managers and staff 

being recruited from five-star hotels, the 

mining industry in Papua, and even from 

the medical sector.

To encourage ‘fresh thinking’, Jakarta Land 

created an independent training team from 

Human Resources and wrote a curriculum 

focused on enhancing the professionalism of 

operations staff, improving communication 

and encouraging a stronger company 

culture. In addition, its newly developed 

‘Vision, Mission and Values’ were used as a 

catalyst and a series of activities introduced, with an outside 

facilitator, to help break down barriers.

“One of the most significant aspects of the whole project 

was the combination of Hongkong Land’s experience from 

around the region and its relentless pursuit of technical 

excellence, with the commitment and zeal of the revitalized 

team in Jakarta,” said Jakarta Land Deputy General Manager 

Winata Siddarta. “A close working relationship was forged 

between team members from a range of cultures, religions 

and language backgrounds which delivered a product 

of outstanding quality and cutting-edge technological 

standards, whilst making the fit-out and move-in for new 

tenants as seamless as possible.”

The results speak for themselves. WTC 2 was completed 

on time and on budget by 1st July 2012. Since then, 

construction has also begun on WTC 3, another state-of-

the-art office tower, which is due for completion at the 

end of 2017. From 2010 to 2014, Jakarta Land’s financial 

performance soared with EBITDA (earnings before interest, 

taxes, depreciation, and amortization) up by 211%, net rent 

by 268% and portfolio valuation by 324%.

“Through a combination of hard work and persistence, 

Jakarta Land is now a well-managed company that has 

overcome significant challenges since 2010 to achieve 

superior growth with a solid foundation for even better 

performance in the future,” concluded Will Bright.

The Jakarta Land team including (centre) General Manager Will Bright, (left) Deputy General Manager Winata Siddarta, and (right) Financial Controller Susanna Chen, in front of WTC1 at the WTC development in Jakarta.

In 2010, following the global financial crisis and a general 

stagnation of the property market, Jakarta Land, a 50% joint 

venture with Hongkong Land, decided it needed to move 

forward in a more positive way in order to achieve its long-

term vision to become a market-leading developer delivering 

international standards to its customers and improved 

returns to its shareholders. The company had not completed 

a new building since the early 1990s, but was keen to 

begin work on WTC2, the fourth tower of its World Trade 

Centre (WTC) development, located in the heart of Jakarta’s 

business district.

“The team strategy encapsulated four key areas,” explained 

Jakarta Land General Manager Will Bright. “These were 

Asset, Property, Project and People management.”

Achieving success was dependent on building a strong team 

to create a robust organization with the flexibility to meet the 

challenges ahead. Subsequently, Jakarta Land restructured 

its Operations Department, which involved expanding the 

Leasing Department and seconding an Asset Manager from 

Hongkong Land to head it up. From scratch, it also set up 

a new Property Management Department, established 

separate operations teams for each of the three existing 

buildings on the site plus WTC2 to give greater attention to 

tenants and systems, and set up a 24/7 duty regime.

The principal challenge was finding the right people who had 

the necessary technical and people skills, language abilities 

Please address your comments or 

suggestions regarding Thistle to the 

Thistle Editor,

c/0 Group Corporate Affairs,

Jardine Matheson Limited,

48/F Jardine House,

Central, Hong Kong

gca@jardines.com

Thistle is published by

Jardine Matheson Limited on behalf of

the Jardine Matheson Group.

ENTERPRISE AT WORK... Jakarta Land

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