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This portfolio of short courses has been carefully planned and designed with an international focus to meet the demands of the GCC business community and employers. The programmes are continually under review to reflect changes in demand for particular areas. Development has recognised the changing patterns of commerce, industry and government, and has been alert to new and growing opportunities for learners/participants in business and the service professions. All programmes can be offered (In English or Arabic ) as open courses or customised to run "in-house" for organisations to provide relevant/tailor-made solutions and achieve cost-effectiveness. Our training solutions have been grouped in 11 subject categories focusing on various industries (Please see the following page). Horizons HRD Accreditations & Affiliations: For More Information, Please Contact Us At: Tel : +973 17643663 Fax : +973 17643113 E-mail : [email protected] Website : www.horizons –hrd.com
Course Title Hours Duration
People & Other Related Skills
1 Advanced Customer Care Skills
(Financial Services Focus) 20
3-4 Days
2 Strategic Customer Care
(Financial Services Focus) 20
3-4 Days
3 Customer Relationship Management (CRM)
(Financial Services Focus) 20
3-4 Days
4 Customer Delight (Financial Services Focus) 20 3-4 Days
5 Fundamentals Of Marketing
(Financial Services Focus) 20
3-4 Days
6 Customer - Focused Selling Techniques
(Financial Services Focus) 20
3-4 Days
7 Sales Strategy (Financial Services Focus) 20 3-4 Days
8 Advanced Sales Management
(Financial Services Focus) 20
3-4 Days
9 Fulfilling Your Customer Requirements
(Financial Services Focus) 15
2-3 Days
10 Effective Customer Service
(Financial Services Focus) 25
4-5 Days
11 Effective Key Performance Indicators (KPI)
(Retail Focus ) 20
3-4 Days
12 Advanced Key Account Management
(Financial Service Focus) 22
4-5 Days
13 NLP Effective Customer Service Skills
(Financial Service Focus) 25
4-5 Days
14 Customer Experience Ownership Skills
(Financial Service Focus) 20
3-4 Days
15 Professional Skills for Creativity & Innovation
(Financial Service Focus) 25
4-5 Days
Course Title Hours Duration
16 Leadership & Management Development Skills for
Middle Managers (Financial Service Focus) 20
3-4 Days
17 Developing Call Center Team Leaders Managerial
Skills (Financial Service Focus) 30
5-6 Days
18 Effective Retail Business Skills
(Financial Service Focus) 20
3-4 Days
19 Managing Retail People Effectively
(Financial Service Focus)
20 3-4 Days
20 Personal & Occupational Development Skills
(Positive Work Ethics - Financial Service Focus)
15
2-3 Days
21 Effective Key Performance Indicators (KPI)
(Financial Service Focus) 20
3-4 Days
22 Professional Skills For Success
(Organizational & Individual Level)
(Financial Service Focus)
20
3-4 Days
23 Emotional Intelligence (Financial Service Focus) 20 3-4 Days
24 Business Ethics (Media & PR Focus) 20 3-4 Days
Technical Skills
25 Business Analysis (CMA1) 70 10-14 Days
26 Management Accounting & Reporting(CMA2) 70 10-14 Days
27 Strategic Management(CMA3) 70 10-14 Days
28 Business Application (CMA4) 70 10-14 Days
29 Internal Audit Role in Governance, Risk & Control
(CIA1) 35
5-7 Days
30 Conducting the Internal Audit Engagement (CIA2) 35 5-7 Days
31 Business Analysis and Information Technology (CIA3) 35
5-7 Days
32 Business Management Skills (CIA4) 35 5-7 Days
33 Auditing & Attestation (CPA1) 70 10-14 Days
34 Financial Accounting & Reporting (CPA2) 70 10-14 Days
35 Regulation(CPA3) 70 10-14 Days
36 Business Environment & Concepts (CPA4) 70 10-14 Days
37 Corporate Financial Management (CFM) 70 10-14 Days
For other courses certified by And courses offered in partnership with Please Contact Us At : Tel : +973 17643663 E-mail : [email protected]
Course Title Hours Duration
NLP Applications
1 NLP Foundation Skills 20 3-4 Days
2 NLP Assistant Practitioner 35 5-7 Days
3 NLP Practitioner 35 5-7 Days
4 NLP Leadership Skills 25 4-5 Days
5 Effective NLP Business Skills 25 4-5 Days
6 NLP for Healthcare Professionals 25 4-5 Days
7 NLP Effective Customer Service Skills 25 4-5 Days
8 Personal & Professional Development Skills Through
NLP 20
3-4 Days
9 NLP Managerial skills 25 4-5 Days
Other Modern Applications
10 Mind Mapping 15 2-3 Days
11 Herrmann Brain Dominance Instrument (HBDI) 20 3-4 Days
12 Professional Skills For Success
(Organisational & Individual Level) 20
3-4 Days
13 Emotional Intelligence 20 3-4 Days
14 Modern Professional Skills Through Emotional
Intelligence
20 3-4 Days
15 Transactional Analysis (TA) In Practice 20 3-4 Days
16 Competency Based Management (CBM) 25 4-5 Days
Course Title Hours Duration
Management Development
1 NLP Managerial Skills 25 4-5 Days
2 Effective Supervisory Management Skills 20 3-4 Days
3 Performance Management For Success 15 2-3 Days
4 Identification of Training Needs (ITN) 16 2-3 Days
5 Decision Making 15 2-3 Days
6 Planning , Organizing, Negotiating and Influencing
Skills 20
3-4 Days
7 Change Challenges and Management 15 2-3 Days
8 Motivation and Creating Positive Attitude at the
Workplace 15
2-3 Days
9 Improving Performance Management 20 3-4 Days
10 Advanced Supervisory Management Skills 20 3-4 Days
11 Effective Team Leading Skills 30 5-6 Days
12 Building Rapport in Organizations 20 3-4 Days
13 Performance Management for Success 20 3-4 Days
14 Competency Based Management (CBM) 25 4-5 Days
15 Business Management Skills 35 5-7 Days
16 Developing Call Center Team Leaders Managerial
Skills 30
5-6 Days
Course Title Hours Duration
17 The Integrated Management Programme 30 5-6 Days
18 Modern Skills for Crisis & Stress Management 20 3-4 Days
19 Developing Your Planning, Organizing ,Negotiating &
Influence Power 20
3-4 Days
20 Advanced Skills for Team Building and Team Leading 20 3-4 Days
21 Delegation-The Art of Delegating Effectively 15 2-3 Days
22 Effective Key Performance Indicators (KPI) 20 3-4 Days
23 Senior Management Development Program (Based
on the content/topics of a Mini MBA) 20
3-4 Days
Professional Development
24 Effective Communication Skills 20 3-4 Days
25 Personal & Professional Development Skills Through
NLP 20
3-4 Days
26 Professional Self Development Skills 20 3-4 Days
27 Managing Your Boss For Success 15 2-3 Days
28 Crisis & Stress Management 20 3-4 Days
29 Professional Problem Solving Skills 20 3-4 Days
30 Effective Time Management 15 2-3 Days
31 Presentation Skills 30 5-6 Days
32 Personal & Occupational Development Skills
(Positive Work Ethics) 15
2-3 Days
Course Title Hours Duration
33 Negotiation Skills Development 20 3-4 Days
34 Information Management and Analytical Skills 20 3-4 Days
35 The Art of Influencing Others 15 2-3 Days
36 Modern Skills for Career Success & Stress
Management 20
3-4 Days
37 Effective Tools & Techniques for Productivity
Improvement 20
3-4 Days
38 Occupational Health & Safety 20 3-4 Days
39 Building Self Esteem and Assertiveness Skills 15 2-3 Days
40 Technical Report Writing 20 3-4 Days
41 Developing High Performance (Team Building Skills) 20
3-4 Days
42 Transactional Analysis (TA) In Practice 20 3-4 Days
43 Speed Reading Skills 20 3-4 Days
44 Building Rapport in Organizations 20 3-4 Days
45 Effective Business Etiquettes 15 2-3 Days
46 Effective Project Management 20 3-4 Days
47 Professional Skills for Creativity & Innovation 25 4-5 Days
48 Problem Solving and Dealing with Difficult People 24 4-5 Days
49 Business Ethics 20 3-4 Days
Course Title Hours Duration
50 Advanced Skills for Team Building and Team Leading 20 3-4 Days
52 Modern Professional Skills Through Emotional
Intelligence
20 3-4 Days
53 Creativity and Innovation 15 2-3 Days
54 Modern Communication Skills 20 3-4 Days
For other courses accredited by And courses offered in partnership with Please Contact Us At : Tel : +973 17643663 E-mail : [email protected]
Course Title Hours Duration
Leadership Development
1 Leadership Skills 20 3-4 Days
2 Advanced Team Building & Team Leading Skills 20 3-4 Days
3 Inspired Leadership & Change Management 25 3-4 Days
4 Developing Yourself as an Effective Team Leader 15 2-3 Days
5 Effective Management Skills for Team Leaders 15 2-3 Days
6 Leadership & Management Development Skills for
Middle Managers 20
3-4 Days
7 Effective Team Leading Skills 30 5-6 Days
8 NLP Leadership Skills 25 4-5 Days
9 Management, Leadership & Teams 25 4-5 Days
10 Leadership and Behavior in Organizations
(Leadership & Organisations) 12
2-3 Days
Strategic Development
11 International Business Strategy 25 4-5 Days
12 Strategic Management 70 10-14 Days
13 Effective Business Planning Skills 20 3-4 Days
14 Strategic Thinking Skills and Decision-Making 20 3-4 Days
15 Strategic Planning 15 2-3 Days
16 International Business Analysis 25 4-5 Days
Course Title Hours Duration
Other Leadership Competencies
19 Professional Skills For Success
(Organisational & Individual Level) 20
3-4 Days
20 Effective Presentation & Communication Skills 25 4-5 Days
21 Coaching and Mentoring Skills 15 2-3 Days
22 Effective Communication Skills for Team Leader 15 2-3 Days
23 Effective Management Skills for Team Leaders 15 2-3 Days
24 Creative Problem Solving and Decision Making 15 2-3 Days
25 Business Ethics (Leadership focus) 20 3-4 Days
For other courses accredited by And courses offered in partnership with Please Contact Us At : Tel : +973 17643663 E-mail : [email protected]
Course Title Hours Duration
Customer Management
1 Advanced Customer Care Skills 20 3-4 Days
2 Strategic Customer Care 20 3-4 Days
3 Customer Relationship Management (CRM) 20 3-4 Days
4 Customer Delight 20 3-4 Days
5 Fulfilling Your Customer Requirements 15 2-3 Days
6 Effective Customer Service 25 4-5 Days
7 Advanced Key Account Management 22 4-5 Days
8 NLP Effective Customer Service Skills 25 4-5 Days
9 Customer Experience Ownership Skills 20 3-4 Days
10 Effective Customer Service & Telephone Skills
8 1-2 Days
11 The Art of Achieving Customer Service Excellence 20 3-4 Days
Sales Development
12 Advanced Selling Techniques & Negotiation Skills 20 3-4 Days
13 Competitive Selling Skills 20 3-4 Days
14 Customer - Focused Selling Techniques 20 3-4 Days
15 Sales Strategy 20 3-4 Days
16 Leadership Excellence for Linking Performance to
Sales Strategy 20
3-4 Days
17 Advanced Sales Management 20 3-4 Days
18 Advanced Key Account Management 22 4-5 Days
19 Increasing Sales Through Embracing Change & Delighting Customer
15 2-3 Days
Marketing Development
20 Fundamentals Of Marketing 20 3-4 Days
21 International Marketing 25 4-5 Days
Course Title Hours Duration
For other courses accredited by And courses offered in partnership with Please Contact Us At : Tel : +973 17643663 E-mail : [email protected]
Course Title Hours Duration
Management Accounting
1 Business Analysis (CMA1) 70 10-14 Days
2 Management Accounting & Reporting(CMA2) 70 10-14 Days
3 Strategic Management(CMA3) 70 10-14 Days
4 Business Application (CMA4) 70 10-14 Days
Financial Accounting
5 Auditing & Attestation (CPA1) 70 10-14 Days
6 Financial Accounting & Reporting (CPA2) 70 10-14 Days
7 Regulation(CPA3) 70 10-14 Days
8 Business Environment & Concepts (CPA4) 70 10-14 Days
Auditing & Control
9 Internal Audit Role in Governance, Risk & Control
(CIA1) 35
5-7 Days
10 Conducting the Internal Audit Engagement (CIA2) 35 5-7 Days
11 Business Analysis and Information Technology (CIA3) 35
5-7 Days
12 Business Management Skills (CIA4) 35 5-7 Days
Other Competencies
13 Corporate Financial Management (CFM) 70 10-14 Days
14 International Accounting & Finance 25 4-5 Days
15 International Accounting & Finance 12 2-3 Days
For other courses certified by And courses offered in partnership with Please Contact Us At : Tel : +973 17643663 E-mail : [email protected]
Course Title Hours Duration
1 International Human Resource Management 25 4-5 Days
2 Practices In Human Resource Management 25 4-5 Days
3 Work and Well – Being 25 4-5 Days
4 Organizational Change 25 4-5 Days
5 Selection & Assessment 25 4-5 Days
6 Life Career Development 25 4-5 Days
7 Organizational Research 25 4-5 Days
8 Employment Relations 25 4-5 Days
9 Career Counseling Theory and Practice 25 4-5 Days
10 Organizational Analysis 25 4-5 Days
11 New Technology At Work 25 4-5 Days
12 Issues in Human Resource Management 25 4-5 Days
13 Internal Consulting Skills for HR Professionals 72 11-15 Days
14 Human Resource Management (HRM) for Non-
Practitioners 25
4-5 Days
15 International HRM & Organizational Behavior 25 4-5 Days
16 Train The Trainer 70 10-14 Days
17 Training and Development 25 4-5 Days
18 Identification of Training Needs (ITN) 16 2-3 Days
19 Improving Performance Management 20 3-4 Days
Course Title Hours Duration
1 International Human Resource Management 25 4-5 Days
2 Practices In Human Resource Management 25 4-5 Days
3 Work and Well – Being 25 4-5 Days
4 Organizational Change 25 4-5 Days
5 Selection & Assessment 25 4-5 Days
6 Life Career Development 25 4-5 Days
7 Organizational Research 25 4-5 Days
8 Employment Relations 25 4-5 Days
9 Career Counseling Theory and Practice 25 4-5 Days
10 Organizational Analysis 25 4-5 Days
11 New Technology At Work 25 4-5 Days
12 Training and Development 25 4-5 Days
13 Issues in Human Resource Management 25 4-5 Days
For other courses accredited by And courses offered in partnership with Please Contact Us At : Tel : +973 17643663 E-mail : [email protected]
Course Title Hours Duration
1 International Business Analysis 25 4-5 Days
2 International Business Economics 25 4-5 Days
3 International Business Strategy 25 4-5 Days
4 International Marketing 25 4-5 Days
5 International HRM & Organizational Behavior 25 4-5 Days
6 Management, Leadership & Teams 25 4-5 Days
7 International Accounting & Finance 25 4-5 Days
8 International Operations Management &
Information Systems 25
4-5 Days
Course Title Hours Duration
1 International Accounting & Finance 12 2-3 Days
2 International Operations Management 12 2-3 Days
3 Information Systems, Competition and Globalisation
( Information Systems) 12
2-3 Days
4 Leadership and Behavior in Organizations
(Leadership & Organisations) 12
2-3 Days
Course Title Hours Duration
Business Communication Modular Programme
1 Fundamentals of Successful Business
Communication (Module 1) 20
3-4 Days
2 Active Listening Skills & Feedback Techniques for
Successful Business Communication (Module 2) 20
3-4 Days
3 Successful Business Speaking & Presentation Skills at
the Workplace (Module 3) 30
5-6 Days
4 Practical Applications of Successful Business
Communications (Module 4) 30
5-6 Days
Occupational Communication Skills
5 Managerial Communication Skills 20 3-4 Days
6 Business Writing Skills 20 3-4 Days
7 Technical Report Writing 20 3-4 Days
8 Effective Communication Skills for Team Leaders 15 2-3 Days
9 Effective Communication Skills 20 3-4 Days
10 Speed Reading Skills 20 3-4 Days
11 Effective Presentation & Communication Skills 25 4-5 Days
12 Communication Skills for Healthcare Professionals
(Distributed Knowledge) 15
2-3 Days
13 Business Communication Skills for Healthcare
Professionals 50
8-10 Days
14 English for Nursing and Healthcare
15 Presentation Skills 30 5-6 Days
16 Modern Communication Skills 20 3-4 Days
Course Title Hours Duration
Business English Programme
17 Business English (Elementary level)
Stage 2.1 36
6-8 Days
18 Business English (Elementary level)
Stage 2.2 36
6-8 Days
19 Business English
(Pre InterMedia & PRte level) Stage 3.1 36
6-8 Days
20 Business English
(Pre InterMedia & PRte level) Stage 3.2 36
6-8 Days
21 Business English (InterMedia & PRte level)
Stage 4.1 36
6-8 Days
22 Business English (InterMedia & PRte level)
Stage 4.2 36
6-8 Days
23 Business English
(Upper InterMedia & PRte level) Stage: 5.1 36
6-8 Days
24 Business English
(Upper InterMedia & PRte level) Stage: 5.2 36
6-8 Days
25 Business English (Advanced)
Stage 6.1 36
6-8 Days
26 Business English (Advanced)
Stage 6.2 36
6-8 Days
Course Title Hours Duration
General English Programme
27 General English (Elementary level)
Stage 2.1 36
6-8 Days
28 General English (Elementary level)
Stage 2.2 36
6-8 Days
29 General English
(Pre InterMedia & PRte level) Stage 3.1 36
6-8 Days
30 General English
(Pre InterMedia & PRte level) Stage 3.2 36
6-8 Days
31 General English (InterMedia & PRte level)
Stage 4.1 36
6-8 Days
32 General English (InterMedia & PRte level)
Stage 4.2 36
6-8 Days
33 General English
(Upper InterMedia & PRte level) Stage: 5.1 36
6-8 Days
34 General English
(Upper InterMedia & PRte level) Stage: 5.2 36
6-8 Days
35 General English (Advanced)
Stage 6.1 36
6-8 Days
36 General English (Advanced)
Stage 6.2 36
6-8 Days
For other courses accredited by And courses offered in partnership with
Please Contact Us At : Tel : +973 17643663 E-mail : [email protected]
Course Title Hours Duration
1 ISO 9001 – Internal Auditor
( Achieving The Business Audit Value ) 16
2-3 Days
2 Total Quality Management 20 3-4 Days
3 S5 Quality System 20 3-4 Days
4 Effective Tools & Techniques for Productivity
Improvement 20
3-4 Days
Course Title Hours Duration
1 Professional Skills for Excellence in Management 30 5-6 Days
2 Professional Skills for Excellence in Selling 30 5-6 Days
3 Professional Skills for Excellence in Communication 30
5-6 Days
4 Professional Skills for Excellence in Self Development
& Works Ethics 30
5-6 Days
5 Professional Skills for Excellence in Leadership 30 5-6 Days
6 Professional Skills for Excellence in Team Building 30 5-6 Days
7 Professional Skills for Excellence in Customer Service 30
5-6 Days
8 Professional Skills for Creativity & Innovation 25 4-5 Days
9 Leadership Excellence for Linking Performance to
Sales Strategy 20
3-4 Days
10 Creative Problem Solving and Decision Making 15 2-3 Days
12 Professional Skills For Success & Excellence 20 3-4 Days
13 The Art of Achieving Customer Service Excellence 20 3-4 Days
For other courses accredited by And courses offered in partnership with
Please Contact Us At : Tel : +973 17643663 E-mail : [email protected]
Course Title Hours Duration
1 Stores Management 15 2-3 Days
2 Telecommunications Regulatory Skills 25 4-5 Days
3 Regulation(CPA3) 70 10-14 Days
4 Occupational Health & Safety 20 3-4 Days
5 Professional Secretarial Skills 20 3-4 Days
6 Personal & Occupational Development Skills
(Positive Work Ethics) 15
2-3 Days
7 Business Ethics 20 3-4 Days
8 International Operations Management 12 2-3 Days
9 Information Systems, Competition and Globalisation
( Information Systems) 12
2-3 Days
24 International Operations Management &
Information Systems 25
4-5 Days
For other courses accredited by And courses offered in partnership with
Please Contact Us At : Tel : +973 17643663 E-mail : [email protected]
For other courses accredited by And courses offered in partnership with
Please Contact Us At : Tel : +973 17643663 E-mail : [email protected]
Course Title Hours Duration
1 Effective Retail Business Skills 20 3-4 Days
2 Effective Customer Service & Retail Selling Skills 15 2-3 Days
3 Professional Skills For Loss Prevention &Retail
Security 15
2-3 Days
4 Effective Customer Service for Retail Business 15 2-3 Days
5 Fundamentals of FMCG Marketing 20 3-4 Days
6 Managing Retail People Effectively 20 3-4 Days
7 Effective Key Performance Indicators (KPI)
(Retail Focus ) 20
3-4 Days
8 Powering your Retail Merchandizing Skills In The
Tough Time 15
2-3 Days
9 Personal & Occupational Development Skills
(Positive Work Ethics - Retail Focus ) 15
2-3 Days
10 Effective Business Etiquettes
(Retail Focus )
15 2-3 Days
11 Professional Skills For Success
(Organizational & Individual Level) 20
3-4 Days
12 Emotional Intelligence (Retail Focus ) 20 3-4 Days
13 Business Ethics (Retail Focus ) 20 3-4 Days
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