They Consulting, They Consulting, IncInc

Jacob MatsonJacob Matson Nathan Berti Nathan Berti

Chris NeubauerChris Neubauer Allison Boeckel Allison Boeckel

Katie MagdolenKatie Magdolen Stephanie Stephanie StaneartStaneart

In association with

Command Navy Region Southwest, United States Navy

IntroductionIntroduction

• The Team: They Consultants, Inc.The Team: They Consultants, Inc.

• The Organization: Navy Region The Organization: Navy Region SouthwestSouthwest– Espy DeLaTorreEspy DeLaTorre– Adrian PorterAdrian Porter

• The Problem:The Problem:– Business AnalystBusiness Analyst– ResumeResume

Command Navy Region Command Navy Region SouthwestSouthwest

• One of the largest commands in the world:One of the largest commands in the world:– Land Land

•178,014 acres 178,014 acres •CNRSW includes California, Arizona, Utah, CNRSW includes California, Arizona, Utah,

Colorado, New Mexico & NevadaColorado, New Mexico & Nevada– PersonnelPersonnel

•75,000 military personnel; 31,000 civilian 75,000 military personnel; 31,000 civilian personnelpersonnel

– EquipmentEquipment• 3 Aircraft Carriers3 Aircraft Carriers•2 Strike Groups2 Strike Groups•65 Pacific Fleet ships65 Pacific Fleet ships•7 Submarines7 Submarines•474 Aircraft 474 Aircraft

Naval Business OperationsNaval Business Operations

• Fiscal year 2004 for CA - the military spent Fiscal year 2004 for CA - the military spent $18.3 $18.3 billionbillion in Gross Regional Product in Gross Regional Product

• 13.68% of San Diego’s total economic activity13.68% of San Diego’s total economic activity

• The military is the second largest employer in San The military is the second largest employer in San Diego county, and indirectly supports 142,530 Diego county, and indirectly supports 142,530 additional jobs.additional jobs.

• Provides base support functions for the nearly Provides base support functions for the nearly 300,000 service members and their families, such as 300,000 service members and their families, such as ::

– securitysecurity– housing and medical concernshousing and medical concerns– port and air servicesport and air services– supply and logisticssupply and logistics

Processes for ConsultationProcesses for Consultation• Split into two teams to cover each process:Split into two teams to cover each process:

• Resume ProcessResume Process– Building and submitting a resume on the Navy’s websiteBuilding and submitting a resume on the Navy’s website– Applying for the job onlineApplying for the job online– Identifying glitches in the programIdentifying glitches in the program

• Business Analyst ProcessBusiness Analyst Process– Modify business analyst position into ten analyst Modify business analyst position into ten analyst

positionspositions– Identify education/skills needed for future business Identify education/skills needed for future business

analystsanalysts– Advise the Navy on relevant continuing education Advise the Navy on relevant continuing education

programsprograms

Business Analyst Business Analyst RecommendationsRecommendations

ProblemProblem

A lack of a developed master A lack of a developed master Community Management plan and Community Management plan and skill sets needed for Region Business skill sets needed for Region Business Analyst.Analyst.

SolutionsSolutions

• Know the best suited education for applicants to fill Know the best suited education for applicants to fill the position. the position. – A strongly advised major is a degree in Business A strongly advised major is a degree in Business

administration. With this degree skills would be developed in administration. With this degree skills would be developed in principles of economics, a variety of accounting classes, principles of economics, a variety of accounting classes, business strategies, strategic management, etc. business strategies, strategic management, etc.

– A minor in communications would complement the major by A minor in communications would complement the major by giving the candidate skills in persuasion, public relations, etc.giving the candidate skills in persuasion, public relations, etc.

– An MBA is suitable for the position, but is not mandatory. An MBA is suitable for the position, but is not mandatory. However, the MBA will bring forth more skills in management However, the MBA will bring forth more skills in management knowledge, human resources, further education in knowledge, human resources, further education in economics, accounting, etc. Therefore, an MBA would economics, accounting, etc. Therefore, an MBA would provide a candidate with advanced academics and a better provide a candidate with advanced academics and a better understanding of the business world. understanding of the business world.

• NROTC provides education and experience NROTC provides education and experience which are both necessary for such a which are both necessary for such a demanding job.demanding job.– The Midshipmen with a major in Business The Midshipmen with a major in Business

Administration and a minor in Communications Administration and a minor in Communications would not only be educated, but will also be trained would not only be educated, but will also be trained in becoming an officer in which they will acquiring in becoming an officer in which they will acquiring leadership skills and determination.leadership skills and determination.

– While serving their time required upon graduation While serving their time required upon graduation from the NROTC. The Navy will make available to from the NROTC. The Navy will make available to them positions in business management in which them positions in business management in which they would receive technical skills, training, and they would receive technical skills, training, and development of management which would be development of management which would be directly transferable for the civilian market.directly transferable for the civilian market.

• Continued education for Business Analysts will Continued education for Business Analysts will keep them competitive in their position.keep them competitive in their position.– IRM training program-4 day training program. This course IRM training program-4 day training program. This course

teaches modeling tools and techniques, enabling teaches modeling tools and techniques, enabling delegates to build process models, and data models of delegates to build process models, and data models of existing and proposed system.existing and proposed system.

– BA certified Core Courses- Essential skills for the business BA certified Core Courses- Essential skills for the business analysis, detailing business data requirements, detailing analysis, detailing business data requirements, detailing process and business review.process and business review.

– Global knowledge-Business process analysis, CBAP exam Global knowledge-Business process analysis, CBAP exam pre boot camp training, intro to business analysis, pre boot camp training, intro to business analysis, requirements development and management, software requirements development and management, software engineering fundamentals, writing effective requirements. engineering fundamentals, writing effective requirements. This program also offers six sigma training.This program also offers six sigma training.

• Shore Installation Management InternshipShore Installation Management Internship– By implementing the SIM it would By implementing the SIM it would

be the last step needed in order be the last step needed in order to have skilled and competitive to have skilled and competitive business analysts.business analysts.

– Through this program interns would receive Through this program interns would receive the following: classroom courses, be assigned the following: classroom courses, be assigned on the job training experience, and have on the job training experience, and have weekly meetings with managers and mentors weekly meetings with managers and mentors who will answer questions, motivate, and who will answer questions, motivate, and provide direction for the SIM interns.provide direction for the SIM interns.

These options will bring forth These options will bring forth candidates which will have candidates which will have skills and experience needed skills and experience needed to stay competitive in their to stay competitive in their field and be properly preparedfield and be properly prepared to excel as a business analyst to excel as a business analyst at Navy Region Southwest.at Navy Region Southwest.

Resume Process Resume Process RecommendationsRecommendations

Problems In The ProcessProblems In The Process

• Resume SubmissionResume Submission– LoginLogin– ““Build A Resume” Build A Resume” – No Option To UploadNo Option To Upload

Flow ChartFlow Chart

Problems In The ProcessProblems In The Process

• Resume SubmissionResume Submission– LoginLogin– ““Build A Resume”Build A Resume”– No Option To UploadNo Option To Upload

• Job SearchJob Search– Current CriteriaCurrent Criteria

•Location, Salary, and Announcement Location, Salary, and Announcement NumberNumber

Problems In The ProcessProblems In The Process

• Resume SubmissionResume Submission– LoginLogin– ““Build A Resume”Build A Resume”– No Option To UploadNo Option To Upload

• Job SearchJob Search– Current CriteriaCurrent Criteria

• Location, Salary, and Announcement NumberLocation, Salary, and Announcement Number

– Unable To Search By CategoryUnable To Search By Category• Ex. Accounting, Advertising, Computers, etc.Ex. Accounting, Advertising, Computers, etc.

Problems In The Process Problems In The Process (Cont’d)(Cont’d)

• Website OperationWebsite Operation– Frequent Errors Frequent Errors

•Turns Away ApplicantsTurns Away Applicants

•Prevents Completing Of Job Application Prevents Completing Of Job Application and/or Resume Creation Processand/or Resume Creation Process

SolutionsSolutions

• After creation of account, After creation of account, prominently display new jobs or jobs prominently display new jobs or jobs that are closing soonthat are closing soon– The focus of the website once logged in The focus of the website once logged in

should be applying for jobs. The current should be applying for jobs. The current layout is confusing and unorganized.layout is confusing and unorganized.

• Overhaul the job search process. Overhaul the job search process. – Put each job in a category to streamline Put each job in a category to streamline

searches. These categories should at searches. These categories should at least include type and location, but least include type and location, but additional information such as desired additional information such as desired experience level and education level experience level and education level may be beneficial. may be beneficial.

Source: Craigslist.org

Source: SimplyHired.com

• Post jobs on sites outside of the Navy Post jobs on sites outside of the Navy website website – This will increase the visibility of the This will increase the visibility of the

opportunities in the Navy for a small fee. opportunities in the Navy for a small fee. Another option would be getting listed Another option would be getting listed on a vertical search site such as on a vertical search site such as Indeed.com.Indeed.com.

• The resume creation process is time The resume creation process is time consuming and tedious consuming and tedious – There should be an option that allows a There should be an option that allows a

candidate to upload their resume and candidate to upload their resume and cover letter and then click submit, cover letter and then click submit, instead of solely using the website to instead of solely using the website to create their resume. create their resume.

• With identity theft on the rise, using With identity theft on the rise, using social security numbers as social security numbers as usernames should be reevaluated to usernames should be reevaluated to see if it is really necessary.see if it is really necessary.– Instead, require social security number Instead, require social security number

as a data member instead of username.as a data member instead of username.

• Test the website more thoroughly Test the website more thoroughly before releasing it before releasing it – At various times during the application At various times during the application

process, the website was so bugged that process, the website was so bugged that it was impossible to proceed. However, it was impossible to proceed. However, the fault for this lies more with the the fault for this lies more with the programmers than it does with the HR programmers than it does with the HR department of the Navy. department of the Navy.

ConclusionConclusion

• We presented our case both Espy We presented our case both Espy DeLaTorre and Adrian Porter. DeLaTorre and Adrian Porter. – They loved our ideas! They loved our ideas!

• They are passing on our findings to They are passing on our findings to the departments mainly concerned the departments mainly concerned with the issues we dealt with. with the issues we dealt with.

• Navy Region Southwest would love to Navy Region Southwest would love to have PLNU students come back in have PLNU students come back in the future!the future!– They loved us!They loved us!