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The World of the Modern Systems Analyst
Week 1CMIS 570
Tonight Introductions Overview of class Roles and Skills of the SA Types of systems Handout Case
First, some definitions Systems Development
Specifying in detail how the many components of the information system should be physically implemented.
Systems Analysis: Understanding and specifying in detail what the
information system should do. Systems Design:
Describing the analyzed system independent of any computer platform. This may include the design of screen shots, reports, and web sites.
More definitions Systems Analyst:
The organizational role most responsible for the analysis and design of information systems.
Application Software: Computer software designed to
support organizational functions or processes. The analysis and design of which we will be covering in this course.
Bottom line … What is the job of the systems
analyst?
Roles in Systems Analysis & Design IS managers Programmers End Users Business Managers System Liaison Systems Analysts
5 Skills for Systems Analysts Analytical Skills / Problem Solver Technical Skills Interpersonal Skills Business Skills Managerial Skills
Analytical Skills 9 Characteristics of a system
9 characteristics continued
The University as a system
More about Systems Benefits of System thinking Applying system thinking to
Information Systems
Technical Skills General Skills
Tools
Techniques
Technical Skills How do you get?
People Skills Working alone and with a team Communication skills Interviewing, listening, and
questionnaires Written and oral presentations Managing expectations
Business Skills Systems analysts have broader
skills than computer scientists. What you need to know about your
organization:
Business Skills Problem Identification
Problem Analyzing and Solving
Managerial Skills Resource management Project management Risk management Change management
Types of Systems Operational Control Management Planning/Control Strategic Planning
Transaction Processing Systems (TPS) Computer-based versions of manual
organization systems dedicated to handling the organization’s transactions.
Oldest systems, bread & butter of organizations, started in accounting
Operational level: payroll, compensation, plant scheduling, order tracking
Outputs: detailed reports, lists, summaries
Management Information Systems (MIS) Computer based systems designed to
provide standard reports for managers about transaction data.
Management level systems: annual budgeting, capital investment analysis, relocation analysis, inventory control, sales region analyses
Outputs: Summary and exception reports
Executive Information Systems (EIS) Computer based systems developed to
support the information-intensive but limited-time decision making of executives.
Strategic level systems: profit planning, manpower planning, 5-year budget forecasting, 5-year sales forecasting
Outputs: projections, responses to queries
Decision Support Systems (DSS) Computer-based systems designed
to help organization members make decisions.
Management level-Strategic level: Systems similar to MIS and ESS
Outputs: special reports, decision analyses, responses to queries
GDSS: type of DSS to support groups
Expert Systems Computer based systems designed
to mimic the performance of human experts.
All levels from operational to strategic potential.
Others Geographic Information Systems
Used to track geographic information Communication support systems
Used to facilitate communication between employees, customers, suppliers
Office support systems Used to facilitate sharing of business
documents
With a Master’s degree Your role in strategic planning
Special projects with executives Business process reengineering
For Next Week: Read chapter 2 (and chapter 1 if
you haven’t already) Select project/application that you
will work on for remainder of semester.