THE VALUE OF ENTERPRISE SEARCH

Robert Gill & Pieter-Jan De Boeck

• Who are we ?1

• Search Vs. Enterprise2• Why should you be

interested ?3

• Cost Saving/Application4

Today’s Overview

Who Are we ?• Content Capital Ltd.– Relatively new company focussed on delivering specialist

Enterprise Search expertise tailored to an organisation’s specific business processes.

– Our aim is understand and then surface the hidden capital accumulated organisations unstructured content. For Example:• Contract management• Record keeping• Email archiving• Global search across an organisation’s total knowledge

What we Offer• Consultancy

– Autonomy “Revitalisation”– Guidance on the right Search solution to chose– Development of Data Integration Strategies

• Development– Construction/Modification of search systems– Deployment of bespoke data management solutions

• Hosting– Outsourcing of Search to lower cost and reduce risk

• Support– On-going refinement is essential for an ES platform – Resources are available to train the support function or take on

support roles

Search Vs. Enterprise Search

• Using “Relevancy” not all Penguins are equal !• Users should be able to get access to the “Right”

documents of interest to them, not simply ones containing the correct word !

=Search for “Penguin”

Data Explosion !!Company data is growing at an unmanageable rate

New Em-

ployee

1 yr 2 yr 3 yr

Why Should you be interested ?• 80% of a businesses information is “unstructured”

– Email– PPT / Word / Excel (no control of content )– Sharepoint !!– This data is effectively “lost” to the organisation

• Remaining 20% of structured data is costly to manage– Databases are expensive to own, run and manage

• We are suppliers to Service Organisations– Supporting “Knowledge Workers”

• Search / Knowledge is key to your clients business. – Need easy access to what they already know

In a Knowledge driven business, IT should be built on the ability to find relevant information quickly through a centralised search platform

Where are the cost savings ?

• Our Enterprise Search solutions will benefit any organisation in a number of ways: – Productivity gains and cost reduction– Better informed decision making through

complete informational awareness– Regulatory/Legal compliance with regards to

information retention– Information Monetisation

Where are the cost savings ?• Time savings when searching for documents– On average 2hrs / day used to retrieve data

• Creation of “New Knowledge”– Data Integration / access leads to new discovery

• Automation of data curation– Best option is still manual but this is impractical !!

• Poor understanding of data value/errors/user compliance

– Search systems can automatically extract metadata independent of business process and be updated as necessary

– Search queries can then be continually refined to draw out new content

Applications of Enterprise Search• Some popular solutions made easy by Enterprise Search:

– Global document retrieval across an organisation– Business process aware search– Instant unstructured and structured data retrieval– Powerful meaning based Conceptual Search– Automated document processing and categorisation– Data clustering and Trend analysis– Email traceability and retention– Litigation Management– Real-time Notifications and Alerting– Document Level Security– Automated data mining– Digital access auditing– User Profiling and Expert locator

Time Spent

Com

pany

Mat

urity

Data

Knowledge

Working Toward “Knowledge Driven”

Information Data Integration & Availability is key !

Summary

• Enterprise Search != Search– Relevancy is key to better searching

• ES Should be the core of any knowledge driven organization– Key to Finance / Insurance / Legal

• Massive areas of Application– Anywhere where data is surfaced / consumed

QUESTIONS?