The Time has come for A Single View of IT

Sridhar Iyengar

March 2011

ManageEngine Portfolio

Network

Network Monitoring

NetflowAnalysis

Network Config Mgmt

Servers & Applications

Server Monitoring

Application Perf

Monitoring

End User Experience

Desktop

Desktop Management

Asset Management

Remote Control

ServiceDesk

Helpdesk

ITIL Service Desk

Software License Tracking

Windows Infrastructure

Active Directory

SQL Server

Exchange Server

Event Log & Compliance

Windows Event Logs

Syslog Management

Firewall Log Analyzer

Security

Vulnerability Analysis

Patch Management

Password Management

Used by 50,000 customers: 3 out of every 5 Fortune 500 companies

From Our Customers

We want…

Server & Apps

Monitoring

OpManager

Applications Manager

Database Monitoring

Applications Manager

Network Traffic

Forensics

NetflowAnalyzer

A-Ha!

Network Monitoring

All In One System !

‘The Times They Are a-Changin'Network architecture: few decades ago Network architecture: TODAY

Complexity in IT due to Transforming Network Architecture

Silo-based IT OperationsEach team uses different tool

Accountability & Visibility

Customer: Application is Slow

IT: Unable to respond fast enough

Is Business Priority driving IT Priority?IT Services Business Services

IT Metrics do not convey Business Priorities

Service A Downtime Impact :

$1000/hour

V/S

Service B Downtime Impact :

$5000/hour

Ease of Use: Implementation & Usage• Operations & Service Management Teams

– Training teams to Start using it (weeks v/s months)

– Daily Productivity (time to complete tasks)

• Implementation Challenges

– Time to Implement (weeks v/s months)

– Skills required (army of specialists v/s existing team)

• Maintaining & upgrading system

– Service Disruption

– Data, Config information loss?

Introducing ManageEngine IT360

Network Performance Server & Application Performance

Database Performance End User Experience Management

ITIL ServiceDesk, BSM, SLA, Event

Management

360˚ view across IT to proactively monitor performance before users report it

Single Dashboard consolidated view

• One tool for multiple needs – Break the Silos

– Greater collaboration, visibility & accountability

• Integration between IT Operations and IT Service Management

– Faster time to resolution & reduced downtime

IT360 as ‘Smart Operations Bridge’

• Using IT360 as the Operations Bridge

– All actionable IT events and Incidents are

logged in IT360 Service Desk

– Visibility for Service Desk & NOC Teams for

faster resolution

Operations Bridge “Physical location where IT Services and IT Infrastructure are monitored and managed."

– increased IT operations efficiencies

– reduced IT downtime

– improvement in IT service quality

Automatic Incident logging

Automatic Assignment & Notification

Right Person works on the

Problem

Benefits of Integrated Service Desk

Business Service PerformanceModel dependent IT Assets

into Business Service Groups

Monitor Health / Availability per Business Group, instead

of individual components

Centralized Dashboard for Business Services

IT360: One Tool to Manage Them All

DB Queries

Custom Scripts

WMISAP

CCMSSNMP JMX

Manage Heterogeneous Environment using standard and proprietary API/protocol

IT360: Key Features Unified IT Management Portal

Unified views of IT Operations (Network, Servers, Apps, Database) Integration between IT Operations and IT Service Management Business Service Views

Proactive Monitoring & Reporting Real-time alerting and Reporting on any key metrics (KPI) Proactive SLA actions for service level monitoring Multi-protocol, Multi-vendor support Flexible reporting

Secure Authorization: Role based access control, Privilege based views Authentication: Strong Encryption & secure key management

Scalability & Robustness Distributed Probe-Server Architecture for higher scalability High availability & Redundancy for robustness & reliability

Ease of Use and Faster Learning curve MSP Ready Platform

Multi-tenant platform for MSP (SLA, Customer data segmentation & reporting)

IT360 Flavors

• IT360 for Enterprises

– SMB: IT360 Professional Edition

• Standalone (single location, no distribution)

– Mid-Large: IT360 Enterprise Edition

• Scalable & Distributed

• IT360 for Service Providers:

– IT360 MSP Edition:

• MSP-ready : Scalable, multi-tenant, Distributed

Thank You !...