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The purpose of this document is to help you to get started with your iPhone to access Lilly resources such as email, calendar, Lilly apps and more. The setup process will take about 30 minutes to complete and should be completed within a single sitting. Before you get started, you will need to have received a registration email from [email protected] as it contains important information, essential to registering your iPhone. Please be aware that some of the images in this guide have been taken from an iPhone device and therefore the screens may appear slightly different on your device.
Table of Contents
SETUP A PASSCODE FOR YOUR IPHONE................................................................................................................................................................................................................................................ 3
INSTALL MOBILEIRON APPLICATION ..................................................................................................................................................................................................................................................... 4
REGISTER WITH MOBILEIRON ............................................................................................................................................................................................................................................................... 5
REGISTER WITH MOBILEIRON ............................................................................................................................................................................................................................................................... 6
AUTOMATIC LILLY APP INSTALLATIONS ................................................................................................................................................................................................................................................ 7
LILLY APP STORE SETUP ........................................................................................................................................................................................................................................................................ 8
F5 ACCESS APP SETUP ........................................................................................................................................................................................................................................................................... 9
LILLY LOGIN SETUP .............................................................................................................................................................................................................................................................................. 10
MYPASSWORD SETUP ......................................................................................................................................................................................................................................................................... 11
Here you will find some additional reference material about your device and support information.
EMAIL CONFIGURATION ..................................................................................................................................................................................................................................................................... 12
IPHONE AT A GLANCE ......................................................................................................................................................................................................................................................................... 13
IPHONE SETUP GUIDE ......................................................................................................................................................................................................................................................................... 14
IPHONE SETUP GUIDE ......................................................................................................................................................................................................................................................................... 15
IPHONE SETUP GUIDE ......................................................................................................................................................................................................................................................................... 16
DEFINITIONS, TIPS AND SUPPORT INFORMATION .............................................................................................................................................................................................................................. 17
You will need to setup a Passcode on your device to be able to access Lilly resources and you will need to do this before you register with MobileIron. Having a passcode on the iPhone will help to protect the data on your device. Each time you turn on or wake up your device, you will be prompted for your passcode before you can access your device. The passcode must be 6 or more digits or characters and not a simple 4-digit number.
1. From Home screen go to ‘Settings’ and then scroll down and tap ‘Passcode’.
2. Enter your “Passcode” 3. Ensure ‘Simple Passcode’ is set to ‘OFF’ and then tap ‘Turn Passcode On’.
4. Create a passcode that is 6 or more characters containing letters and numbers then tap ‘Next’. At the next screen re-enter the passcode and tap ‘Done’.
5. If using an iPhone 4S or a newer device it is recommended that Siri is set to off when the device is locked. Go to ‘Settings’ -> ‘Passcode’ -> ‘Siri’ to turn off.
Tip: For iPhones only - if you prefer to unlock your device using the numeric keypad, create a passcode using numbers only.
Note: If you are presented with a window asking you to set a 4 digit number passcode, you have not set the ‘Simple Passcode’ to ‘OFF’. Go back to step 3
IMPORTANT: Entering an incorrect Passcode 10 consecutive times will WIPE YOUR DEVICE! Don’t let this happen. If you have forgotten your passcode (after 3-4 attempts) you must call your local IT Service Desk for assistance. You will also be prompted to change your Passcode every 2 months.
MobileIron is a free application that gives you access to Lilly resources on your device such as company email, calendar, contacts and access to download Lilly Apps. It also gives Lilly the ability to remotely manage your device i.e. install or remove settings, remotely wipe your device if it is lost or stolen and to enforce that there is a security passcode setup on the device. You can install the MobileIron application over WiFi or over a 3G connection. You will not be able to connect to any Lilly wireless networks during this setup.
1. Tap ‘App Store’ icon from Home screen.
2. If prompted, tap ‘Close’ at the Apple Apps advertising window.
3. Tap ‘Search’ at the bottom of the screen.
4. Search for ‘MobileIron’ in the search bar.
5. Tap to install ‘MobileIron Mobile@Work Client’.
6. When downloading Apps you may be required to Sign In with your Apple ID. It is recommended that you use your Existing Apple ID. If you do not have an Apple ID, you will be able to create one during the set-up process (tap ‘Create New Apple ID’ and follow the prompts).
If you have an Apple ID:
a. Tap ‘Use Existing Apple ID’. b. At the next screen enter your Username and Password, tap ‘OK’.
Tip: You can go to Settings | iTunes & App Store and enter your Apple ID details to save the information on your device.For more information about Apple ID refer to Definitions, Tips and Support Information.
7. Allow for a few minutes for the MobileIron application to be installed on your device.
In order to complete this section you must have received an email from [email protected] containing your Username, Registration PIN and Server Address. It is important to note that the PIN is only valid for 240 hours from arrival of the email. If you have not received the registration email you will need to contact your local Service Desk for assistance before proceeding.
1. Have handy your MobileIron Registration Email which has your PIN and Server details.
3. At this screen, tap ‘OK’*.
4. Enter your LillyNet ID and tap ‘Next’.
5. Enter Server Address as shown on your MobileIron Registration email and tap ‘Next’.
6. Enter your Pin as per MobileIron Registration email and tap ‘Register’. Continue on Privacy screen.
7. Continue at this screen “Your Privacy is Very important”
8. Verification begins and at this screen select your preferred option.
*The response to this prompt depends on your Country’s local Privacy Policy. Select the appropriate option for your country (suggested option is ‘OK’.)
2. Tap to open ‘MobileIron App’
9. At this screen, updating configuration, tap ‘OK.
10. At this screen install profile, tap ‘Install’.
11. At this screen install profile, tap ‘Install’
12. At this screen tap ‘Install’
13. If PW asked enter your Passcode and tap ‘Done’.
14. At this screen, tap ‘Install’ and tap “Trust” on the next window
15. At this screen, tap Install ‘Done’.
Note: The installed profile can be seen under “Settings->General ->“Device Management”.
8. You will get periodic alerts like below. Tap “Continue” 9. Enable the alerts, go to “Settings-
>MobileIron” and Tap “Notifications” 10. Tap Allow “Notifications” to turn
“Notifications“ ON
This section is only applicable for Lilly corporate iPhone devices or for approved users using BYOD FULL iPhones. After MobileIron registration, there will be a series of App Installation prompts appearing on your device. It is highly recommended that for each App Installation prompt that you tap ‘Install’. The following applications will then be installed on your device: Lilly App Store, F5 Access Client, Box, LillyLogin, People Search, iMagazine and VMWare View. If you like further information about these apps, please refer to GoMobile site. (http://gomobile.am.lilly.com )
Note: If you accidently tapped on ‘Cancel’ for any of the App Installation prompts, then you will need to manually search and download the App from Lilly App store. Refer to next section for further information about Lilly App store.
This section is only applicable for Lilly corporate iPhone devices or approved BYOD Full Service. The following explains the process for installing and setting up the Lilly App store on your device. This process will need to be followed after completing MobileIron registration. The Lilly App Store allows you to access and download Lilly applications.
1. When prompted with the App Installation screen for Lilly App Store, tap ‘Install’.
2. From Home screen, locate the Lilly App Store and tap to open the application.
3. Tap ‘Continue’ to open the Lilly App Store.
4. Tap ‘OK’ for the app to send you push notifications. *
5. Next, it will take a few moments for the page to load.
6. The Apps Store will then open. There are 3 tabs of categories, Features and Updates. The categories tab is the default view. Tap ALL to view the apps. App updates will be present in “Updates” tab. User can also install/update all the
applications using the button .
Tabs can be switched using
* If you select ‘Don’t Allow’ for Lilly App Store to send you push notifications, then the badging will not work. If you have accidentally clicked ‘Don’t Allow’ then you can go to Settings | Notifications | Find ‘Lilly App Store’ and tap to open | in the Alerts section ensure ‘Show in Notification Center’ is ON.
This section is only applicable for Lilly corporate iPad devices or approved BYOD Full Service. The F5 Access App allows secure connectivity via VPN to access Lilly business applications, websites and data from your device.
1. Tap ‘F5 Access’ to open the App.
2. The F5 Access App will need to be
enabled. Tap ‘Enable’. (Note: Enabling App is Apple’s Requirement and there is no EULA for this App.)
3. The Enterprise VPN launch window appears, tap on Connection.
4. App will start launching and authenticating.
5. F5 Access App is now connected
6. You can see following profile on VPN setting.
For Corporate User: Lilly F5 EDGE VPN PROD For BYOD Users: Lilly F5 EDGE VPN BYOD FULL
7. You can now close the App.
END OF SECTION. Proceed to Lilly Login Setup
This section is only applicable for Lilly corporate iPhone devices or approved BYOD Full Service. If you are a new employee your supervisor will provide you with your LillyNet logon credentials. The following explains on how to go about changing your temporary password and this will need to be done at your earliest convenience!
1. Tap ‘Lilly Login App’ to open the application.
2. When prompted with the message ‘Lilly Login Would Like to Send You Push Notifications’, tap ‘OK’.
3. Tap ‘Change Password’.
4. A screen will appear and by default your Domain and User ID should automatically appear. You will need to enter your current password. When creating a new password, make sure it meets the password rules and requirements. Tap ‘Confirm’.
5. After changing the password, re-launch the Lilly Login App, and tap ‘Check for Problems’.
6. Enter your LillyNet credentials using the new password that you just created and tap ‘Login’.
7. Verify that the certificate has been installed successfully by confirming that all lines have a green or blue checkmark.
This section will help you set up MyPassword authentication setup. The MyPassword@Lilly service is a self-service password management application for all Lilly
corporate or BYOD users. Follow the instruction provided in below link (Getting Started Guide) to setup MyPassword. Link: myPassword@Lilly Getting Started Guide
During the setup you will have the option to register multiple devices. By registering multiple devices or methods with PingID, you will have an easy, self-service solution for verifying your identity in the event your computer, mobile phone or other primary device is not available. If you have at least two methods, you will always have a backup!
You'll use both your desktop browser and your mobile phone, tablet, or a non-mobile phone like your desk phone to complete the registration process.
Note: If you encounter issues with the service or the registration process, please contact the Lilly Service Desk.
After registering with MobileIron you should be able to get email on your iPhone, the emails should appear within 24 hours of the initial setup and you are not required to take any action steps. Below are some tips on how to configure your email settings on your device.
1. Tap the Mail App on the device to start the synchronization between your device and Outlook.
2. Setup your Signature: Set/change your Lilly Signature from default “Sent from my iPhone” to Lilly contact information when sending mail. To change go to ‘Settings’ -> ‘Mail, Contact, Calendars’ -> ‘Signature’. Below is an example from an iPhone device.
3. Grouped Email Messages: By default, Organize by Thread to group related messages together is turned on. To turn off this feature go to Settings > Mail, Contacts, Calendars and tap Organize by Thread. All your new email messages will appear in your inbox and will no longer be grouped.
4. Sending Email Messages: You will need to ensure that you use LLY AP KCD MAIL account to send email from your Lilly account. This is to avoid sending Lilly related business information from your other email account(s). Go to Settings -> Mail, Contacts, Calendars and select LLY AP KCD MAIL as the Default Account.
Note: It is recommended the device remains connected to the Internet for at least 20-35 minutes after performing synchronization. This will ensure that the entire iPad registration process has been completed. It may take up to 24 hours before your account is fully synchronized and you can receive email. Please contact your local Service Desk if after 24 hours you still CANNOT receive emails on your device.
Use the diagram below to familiarize yourself with your iPhone and its features along with information on how to install or remove SIM card from the device.
A look at iPhone 7 How to install a SIM Card
For most employees, the iPhone setup will have already been completed by IT Site Support for corporate iPhones or when you personally purchased the device and now joining the BYOD service. ONLY USE this section if you are setting up the iPhone for the first time* or after restoring the device to its factory settings. Once you have completed this section you will be ready to setup a passcode and complete the MobileIron installation and registration as outlined in the first 3 sections of this guide.
1. Ensure you have inserted your SIM card (see previous page for instructions).
2. Press and hold the On/Off button to turn the device on. Slide to the right to continue.
3. Select your preferred Language.
4. Select the Country you are located in.
5. When prompted to select a wireless network, select a network IF you intend to use Wi-Fi to complete setup, then tap ‘Next’. If you would prefer to use 3G, just tap ‘Next’.
6. Select option for Location Services. Tap on your preferred selection to continue.
Note: You will not be able to connect to any Lilly Wireless Networks during this setup process.
Note: The response depends on your country’s local privacy policy. Select the appropriate option for your country (suggested option is ‘Enable Location Services’).
*If you are located in one of the following countries you will be required to setup your corporate device, since there is no local support onsite: Bosnia Herzegovina, Cyprus, Dominican Republic, El Salvador, Guatemala, Honduras, Kuwait, Latvia, Malta, Oman, Panama, Qatar and Serbia.
7. Select ‘Setup as New iPhone’. 8. If you already have an Apple ID tap ‘Sign in with an Apple ID’. Or select the option to ‘Create a Free Apple ID’.
9. Enter your Apple ID and Password. Tap ‘Next’ to continue.
10. Read through the Terms and Conditions and tap ‘Agree’ that appears in the lower right corner.
11. Tap ‘Agree’ to the Terms and Conditions that appears on the pop-up box.
Note: If you need to ‘Create a Free Apple ID’ you will be required to follow the on-screen instructions to create your ID before proceeding further.
Note: Refer to section called Definitions, Tips and Support Information for further information about Apple IDs.
12. Tap ‘Don’t Use iCloud’.
13. Tap ‘Don’t Add Passcode’. This 4-digit passcode does not meet Lilly’s security requirements.
14. Tap ‘Continue’ to Don’t Add Passcode at the pop-up box.
15. This is optional to use Siri, we recommend to you tap on ‘Use Siri’.
16. On the Diagnostics screen, tap ‘Don’t Send’.
17. Tap ‘Get Started’ to complete setup. This may take a few minutes to complete.
18. The device will then return to the Home screen, from here tap ‘Settings’. Then tap ‘General’ from Settings menu.
19. Scroll down and tap ‘Auto-Lock’.
20. Tap ‘5 Minutes’ instead of the default of 1 Minutes. Then click on ‘General’ to return back to the Settings menu.
21. Then click on ‘General’ to return back to the General menu and tap on ‘Settings’ to return to Settings menu. Press Home button to close the App.
Apple ID Having an Apple ID allows you to access Apple online resources, including iTunes and to install applications from Apple’s App store and more. Your Apple ID itself will be an email address, which may or may not be your Lilly email address. You can use your existing Apple ID. If you do not have an Apple ID you can set-up an account during the process or alternatively you can visit external Apple site https://appleid.apple.com/.
Link to Eli Lilly Mobility (ELM) site
Link to Apple iPhone User Guide and Apple iPad user Guide
Link to Battery Basics for iPad and iPhone
BYOD Community Loop site
BYOD Bring Your Own Device (BYOD) service is available to a few affiliates. BYOD will allow you to bring your own device such as iPhone, iPad or Android to work and connect to the “corporate network”. This initiative will give you the flexibility to access Lilly email, calendar and contacts on your personal device. For more information about this service refer to the BYOD Community Loop site.
Contact your local IT Service Desk for the following types of issues:
If you have not received your MobileIron Registration email from [email protected].
Problems with installing and registering with MobileIron.
If you have forgotten your Passcode.
If your device has been damaged (for corporate devices only), lost or stolen
If you are having issues connecting to WiFi.
iPhone Passcode It is a password to unlock your iPhone. If your device enters sleep mode, you will be required to swipe the ‘slide to unlock’ slider at the bottom of the iPhone screen, before entering the iPhone passcode to unlock the device. All mobile devices connected to Lilly Network are required to have a passcode enabled.
LillyNet ID and LillyNet Password
Your LillyNet ID is your system ID that use as your username when logging on to Lilly systems (such as your computer). Your LillyNet password is your password that you use to logon to Lilly systems.
SIM Pin You can use a SIM pin to prevent access to cellular data networks. In order to use cellular data, you must enter the PIN whenever you swap SIM cards or restart the iPhone. Some carriers provide SIM cards with a default SIM PIN already enabled. Note: This information applies only to devices that use a SIM card. You can enable, disable, or change your SIM PIN in the following locations: iPhone: Settings > Phone > SIM PIN.
When at an office location, the iPhone will automatically connect to ELillyMO, in locations where it is present. After you activate the device with MobileIron it usually takes a couple of hours for ELillyMO to work. If within 24 hours you are still NOT able to connect to ELillyMO, please contact your local Service Desk.
It is highly recommended that you allow the iPhone to connect to additional wireless internet connections, such as your home Wi-Fi or any company provided mobile WiFi device, at your earliest convenience. This will greatly enhance the functionality of the device, as well as our ability to provide future support if needed.
The following explains the steps you will need to take if you lose your internet connection during MobileIron registration process:
1. Close any open applications and tap MobileIron app. 2. Tap ‘Settings’ (lower left corner) then tap ‘Check for Updates’ and then tap ‘Re-Enroll Device’. 3. Repeat the steps found in the following sections: Install MobileIron Application from step 5 through to Register with MobileIron.
