The Positive Power and Influence Programme®€¦ · The Positive Power and Influence Programme® The Positive Power and Influence Programme has lasting impact for individuals and

© Chartwell Learning & Development 2017

The Positive Power and Influence Programme®

The Positive Power and Influence Programme has lasting impact for individuals and organisations.

Participants will experience a profound shift in their understanding of influence, their own presence and impact, and how to approach new and challenging situations.

They will open up another world of thinking and behaviour.

The learning process is managed in a climate of trust, support and challenge so that people can be open and honest with themselves and others. They take personal responsibility for their development.

The programme is built around an easily understandable framework, The Situational Influence Model. Instead of listening to theory, learning is driven by direct behavioural feedback, coaching, and skills practise.

Awareness of the important balance between achieving objectives and maintaining or strengthening relationships is reinforced throughout. Participants understand that this balance defines positive influence.

When participants leave they are totally clear about their strengths as an influencer, and know exactly what they can do to develop their impact.

They understand how their values and beliefs can get in the way of their ability to influence, and how to overcome these so that they can be effective and authentic.

They are equipped with a simple toolkit to help them assess situations, including the needs and motivations of others, so that they can plan how to approach any situation and be agile and resilient, whatever they are facing.

And they join a community of influencers who will inspire them to stay connected to their learning and support their continued growth.

Others

Influencer

PUSH

PULL

MOVE AWAY

Persuading

Asserting

Bridging

Attracting

Disengaging

Avoiding

1

MEET PERSONAL OBJECTIVES

MAINTAIN OR BUILD WORKING RELATIONSHIPS

FORCING AVOIDING

Positive Power and Influence

Negative Power and Influence

The Energy of Influence

The Influence Balance Beam


Screenshot from The Influence Hub

Digital material

How is the Programme Structured?

Positive Power and Influence moves briskly through influence concepts to focus participants on mastering influence behaviours, and to applying those behaviours in their own work in the weeks immediately following the programme. This is accomplished through real and personally relevant case studies, small and large group work, exercises, one-on-one trainer coaching, peer feedback and audio-visual feedback.

The Influence Hub

The first step of any Positive Power and Influence programme is registration onto the online Influence Hub. The hub is designed to support participants before, during and after attendance at the group stage of a programme. The Influence Questionnaire, a key component of the Influence Hub requires participants to collect data from associates via an online 360-degree feedback instrument.

Self-Assessment

Data from the Influence Hub is used in conjunction with recorded simulation and in-programme feedback to clearly identify which predominant influence styles each participant tends to use, as well as to highlight their personal opportunities to become more influential.

Digital Interactive material

During the programme, participants are supported with the use of digital programme material on iPads, removing the need for bulky manuals, and allowing interaction with exercises, access to online resources including their personal Influence Hub, and the use of the video camera to record and playback exercises. All material is available for participants to access after the programme.

Developing Style and Style Flexibility

Participants learn the fundamentals of the influence styles that they use infrequently or ineffectively. They also practise the influence styles with which they are already familiar, learning how to apply them more effectively. Participants thoroughly explore all styles and develop personal learning goals for the remainder of the programme.

Developing Influence Skills

Participants then practise using varied influence styles in relevant and challenging situations, to improve their ability to first diagnose the influence situation, craft an influence strategy using a diagnostic tool, then strategically apply the most effective style.


Application Planning

Participants prepare to apply what they have learned to a real-life influence situation using tailored simulation and intensive feedback from peers and facilitators.

Post-programme support

After the group phase of the programme has finished, The Influence Hub becomes an important tool for participants to revisit their learning and gain access to the range of support tools available to help ensure the learning is embedded. A smartphone app, the Pocket Partner, is free and available to download from the iOS or Android app stores to help people prepare for important influence situations.

Embedding the learning: In addition to post group-phase resources such as the Influence Hub and Pocket Partner app, we recommend additional ways that can help to ensure that the learning from the programme is embedded:

• Action Learning Sets. During the programme, participants are encouraged to form small groups, set up to support each other to overcome some of the influence challenges that they face. After the group phase has been completed, participants should be encouraged to stay in touch with their Learning Set, to practise some of the exercises from the programme so that they don’t revert to their more comfortable influence styles, to share successes and failures, to give each other feedback and to rehearse real upcoming influence situations.

• Self-Directed Learning. After the programme, we make available some of the self-directed learning exercises to participants. This way, people wishing to practise a particular influence style, to redo one of the exercises that they did on the programme or to try a new one, can do so either on their own, with their Action Learning Sets or even with colleagues who haven’t been on the programme yet.


This model lies at the heart of the Positive Power & Influence programme. It describes influence behaviours exactly, in a way that allows us to analyse and understand the way that we, and others, use influence.

It is called the Situational Influence Model because whilst all of the influence Styles that it describes are, in themselves, neutral each Style will be more, or less, effective, depending on the situation that you are trying to influence.

In order to be a truly effective influencer you must be able to choose the best Style for any situation, and use that Style skilfully.

There are three layers to the Situational Influence Model: Energy, Style, and Behaviour.

Energy

In order to be influential you must have Energy. Energy is the potential power that you bring to bear on any situation.

In order to influence effectively you need to have an Influence Objective and use your Energy to achieve it.

You can use your Energy in three ways: Push, Pull, and Move Away.

Push Energy is used when you move another person towards your Influence Objective. It’s about what you, the influencer, think and feel, and what you want. It’s about expressing that to another person in a way that shapes their subsequent behaviour.

When used well, people may refer to you as dynamic, someone who drives things forward. If you overuse Push Energy, or use it badly, or in the wrong situations, others may feel backed into a corner. They may describe you as ‘pushy’.

Pull Energy is when you work with the other person to draw them towards your Influence Objective. It’s about focusing on other people and what they need, want, or expect of you. Whilst you may not agree with them, you genuinely want to understand what they are thinking and feeling.

When used well, people may feel drawn to you and to want to work with you. If you overuse Pull Energy, or use it badly or in the wrong situations, others may start to feel ‘sucked in’ or manipulated.

Moving Away Energy is when you take your Energy out of a situation.

If you take your energy out of a situation tactically and temporarily, it will be seen as constructive. If you do it unconsciously or as a way of abandoning your Influence Objective, it will be perceived as unproductive.

The Situational Influence Model

Style & Behaviour

Each Influence Style is made up of Behaviours. Behaviours are seen and felt by others. They are what you say and do. A Style is the culture or climate created by the Behaviours.

When you use the Behaviours within a Style well, and with intent, you are more likely to be influential and have the impact that you intend.

If you use the Behaviours poorly, or without intent, you are likely to confuse others and your impact will be diminished.


Blended Learning Programmes3 day group phase

‘Tailor the journey to suit your schedule.’

The Blended Learning Programme is right for you if you want:

• Continuous application of learning in the workplace

• The flexibility to learn theory and concepts in your own time and pace

• A shorter group phase that throws you straight into the experiential learning

• A deeper understanding of virtual-influence

Positive Power and Influence is a life-changing learning experience.

Participants learn greater impact and control over situations and events. They learn to hit business targets, whilst also maintaining and strengthening relationships – never sacrificing one for the other.

In short: they learn to have greater influence.

Built on years of rigorous, peer-reviewed studies, at its heart is this simple observation: the most effective employees demonstrate influence style flexibility.

Although the Programme has a long-established heritage, it has remained radical and flexible, always changing and developing, yet retaining its core principles.

Immersive Learning Programmes5 day group phase

‘5 days of learning. A lifetime of influence.’

The Immersive Learning Programme is right for you if you want:

• An intensive experience that develops new skills quickly

• More time to reflect and practice away from the workplace

• To diagnose and overcome blocks to your development

• Access to one-to-one coaching

• A rich networking environment

Outcomes

What’s important is that now all our Participants will graduate from both the Immersive and the Blended Learning Programmes with new skills, greater self-awareness, and a more flexible and effective approach to the way they influence others.

All participants will leave the group phase with:

• The ability to achieve personal objectives whilst strengthening relationships

• Increased behavioural flexibility and a better understanding of strengths and weaknesses

• The ability to judge the best influence style for any given situation

• Tools, resources, and networks that encourage continual development and enable them to apply skills at work

IMMERSIVE LEARNING

BLENDED LEARNING IMMERSIVE LEARNING

BLENDED LEARNING

£ 3875 +VAT£ 2950 +VAT

Our Open Enrolment Programmes


Blended Learning Programme: 2 day group phase

8-9 people

10-18 people

Blended Learning Programme: 3 day group phase

8-9 people

10-18 people

The minimum charge is for 8 people.

Excluding facilitator travel, subsistence and accommodation where necessary - there would be a team of 2 for up to 12 participants and 3 facilitators for 13-18 participants.

Typical organisational goals might include:

• Reduce silos and create a culture where people are skilled at having honest conversations

• Empower and build the confidence of staff who may not have positional power

• Help people to use their positional power in a positive way to achieve results

• Develop your high potential staff so that they are skilled in core competencies critical to managing and leading others

In-Company Positive Power and Influence Programmes can be tailored to meet the objectives of an organisation and its people. The programme is extremely flexible and can be run at an organisation’s facility or off-site, can typically accommodate between 8 and 18 participants and are usually have a group phase of 2 or 3 days.

Positive Power and Influence Programmes for in-tact teams will focus more specifically on the types of challenges faced by those teams both externally; with customers, clients and other parts of an organisation, and internally; amongst individuals and groups within a team. In-company Positive Power and Influence programmes attended by people across an organisation are often tailored on an ad hoc basis to meet the real objectives of the individuals on that specific programme.

The modular nature of the programme also allows Positive Power and Influence to be integrated into larger pieces of development work. Many clients run development programmes where Positive Power and Influence makes up one module of development with broader objectives.

Or, clients with more specific development needs find that those needs are better met when they are underpinned by effective influence. The Positive Power and Influence programme can often be the ‘glue’ which holds together development programmes with more targeted objectives.

£1,500 + VAT per person

Our In Company Programmes

Outcomes

In-Company Positive Power and Influence Programmes are typically Blended programmes with a 2 or 3 day group phase. Both use the same behavioural model, the Situational Influence Model, and the same fundamental programme flow. All our programmes are experiential using the Blended content to convey the theory and maximise the amount of practise. The longer the programme, the more time available to practise and perfect the influence styles.

All participants will leave the group phase with:

• The ability to achieve personal objectives whilst strengthening relationships

• Increased behavioural flexibility and a better understanding of strengths and weaknesses

• The ability to judge the best influence style for any given situation

• Tools, resources, and networks that encourage continual development and enable them to apply skills at work





Blended Learning Programme Map

1 2 34

5

1 Welcome• Read the Learning Statement

• Understand the Programme History (Optional)

• Register for the Influence Hub 1 month before the group phase

2 How do you Influence today?

• Influence and You - A few questions for you to start thinking about how you influence

• The Influence Questionnaire - self assessment

• Invite your influence supporters - Invite up to 7 people to give you feedback

• View and Analyse your influence profile graph - this will be looked at in detail during your workshop

3 Workshop preparation • Session 1: The Language of Influence

» Positive » Power » Influence

• Session 2: Preparation for Your Virtual Session

» Technical preparation » Guidelines for constructive

feedback » The diagnostic exercise step 1 -

objectives and instructions

• Session 3: Your Virtual Session

» Introductions » The diagnostic exercise step 2

• Session 4: The Situational Influence Model

» Energy and Style » Behaviours

4 Your Workshop

• Diagnostic Exercise - Review

• Learning the behaviours

• Understanding the Influence questionnaire

• Behaviour practise

• Planning upcoming influence situations

5 Bring it into practice• Your Virtual Session

» Review influence situations » Revisit learning goals » Programme close and next steps

• Visit the blog and get support

1

2

3 4

530 - 50 MINUTES

45 MINUTES

30-40 MINUTES

90 MINUTES

45 MINUTES

3 DAYS

90 MINUTES


Immersive Learning Programme Map

1 Welcome• Book your Accommodation

• Read the Learning Statement

• Understand the Programme History (Optional)

2 How do you Influence today?

• Influence and You - A few questions for you to start thinking about how you influence

• The Influence Questionnaire - self assessment

• Invite your influence supporters - Invite up to 7 people to give you feedback

• View and Analyse your influence profile graph - this will be looked at in detail during your workshop

3 Your Workshop

• Diagnostic Exercises

• Learning the behaviours

• Understanding the Influence questionnaire

• Understanding deep-seated blocks that hinder development

• Behaviour practise

• Self directed learning exercises

• One-to-one coaching

• Planning upcoming influence situations

5 Bring it into practice• Stay in touch with your group

• Review influence situations

• Visit the blog and get support

1

2

3

4

30 - 50 MINUTES

4

1 32

5 DAYS


Chartwell Learning and Development

We began life as an educational publishing company in 1977.

For nearly four decades we have dedicated ourselves to delivering positive and profound change in the individuals, teams and companies we work with. The company was founded by Kevin Munro, running its first Positive Power and Influence Programme in 1983, which gradually became Chartwell’s flagship programme.

We practise what we preach. Our business philosophy is based on mutual trust and flexibility, which is central to the way we run the Programme and work with our clients. We value our relationships and take pride in keeping things simple – we want our relationships to be transformational rather than transactional.

In other words, we like to minimise small print, so we can concentrate on delivering stimulating and challenging learning experiences.

The core team is based in Brighton, UK, but with our network of committed, highly experienced and professional facilitators, and our community of international partner organisations, we have a global reach.

JOE MUNRO DR NICOLA LINCOLN VANESSA GRAY REBECCA HOLMESMANAGING PARTNER MANAGING PARTNER HEAD OF COMMUNITY HEAD OF OPERATIONS

SOME OF OUR COMMUNITY OF FACILITATORS


Thought provoking, challenging and insightful.

Nationwide

Invaluable. I feel I have grown.

BT

Very interesting and valuable. Nothing you’ve tried before has been like this!

BG Brazil

Highly recommended. It makes you focus on your behaviour and make changes for the better.

Siemens

Came in sceptical, left believing!

Citigroup

Learning for a life time.

GlaxoSmithKline

A very practical course that teaches you so much . . . Tough but worth it.

Selex Galileo

It will change my life forever. It opened up another world of thinking and behaviour.

Cobham

A perfect trainer. Engaging, enthusiastic, an expert in the field. What more could one ask for?

Specsavers

This programme will change you so be sure you want to change.

John Lewis

Inspirational and a must for anyone who is serious in improving themselves.

The FA

Client feedback

“

“


Powerful, practical, impactful.

The Cooperative Group

Probably the most effective and valuable course I have ever attended. So worth the investment.

Capita

It doesn’t matter where you are at and what type of person you are, this adds value more than anything else I have done.

L’Oreal

Motivated now to really try and change something I have been avoiding for a while.

World Economic Forum

Stepping into a new role makes this the perfect time for me to attend this course – would highly recommend.

Associated British Foods

Single best course I have ever attended.

BNY Mellon

This is the first course I’ve been on that I can really see will help me grow in all areas of my performance.

Royal Bank of Scotland

It made me reconsider my perceptions of what it is to influence and exceeded my expectations.

Amazon

It is the best course I have attended which will be a game changer for the good in all aspects of my life.

Miller Brands

Knowledgeable, approachable, credible. Fostered an environment where it’s good to try and to make mistakes.

Mizkan

“

“

Client feedback

Documents

The Positive Power and Influence Programme®€¦ · The Positive Power and Influence Programme® The Positive Power and Influence Programme has lasting impact for individuals and