The Mix - May 2015

CONNECTING YOU to

What you think matters

Stay connected

M AY2015

A Blend of T ips So You Can Be Your Bestthe mix

HEALTH CARE

Have a Question? Call Us. • Hours: Monday through Friday, 8 a.m. to 8 p.m.• ICP-Medicaid: 1-877-933-8480• MMAI-Medicaid and Medicare (Duals): 1-866-951-0264• Both: TTY users call 711 or 1-800-526-0844 (Illinois Relay).


Have a Question? • ICP-Medicaid: 1-877-933-8480, Monday through Friday from 8:30 a.m. to 5 p.m.• MMAI-Medicaid and Medicare (Duals): 1-866-951-0264, Monday through Friday from 8 a.m. to 8 p.m.• Both: TTY users call 711• HealthAllianceConnect.org

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Welcome Back!

We want you to be your best, so we have a lotto share.Keep reading for:

The Mix is our newsletter forHealth Alliance Connect members.It comes out four times a year.

We’re glad you’re here. In case you missed out on the last few issues, here’s what you need to know.

Mix in HealthHealth Alliance Connect helps make sure you get the

care you need from start to finish. That means you’ll

have a primary care physician (main doctor, also called

PCP) who focuses on all your health needs. You’ll also

get community services, rides to appointments and other

support to help you meet your goals. Plus, all your health

records stay in one place.

Tips ongetting the

most out of your Health Alliance Connect plan

Other helpful services and tools

you can use

Local events you can take

part in




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We’re Mixing it up.You Can Help Us.

Health Alliance Connect is looking for members and caregivers to join our advisory

board. If you want to share your ideas and opinions, email [email protected] or give us a call. We want to hear what you think.

Insurance and health care can be confusing. We want to help make it easy. Our advisory board is how we

find out what questions members like you have.

Mix in Health ??




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Connecting You to CareWhen you join Health Alliance Connect, you don’t just get health

insurance. You also get a team of people who care about

you and your health.

Care coordinators are a big part of

that team. They help you get the

care you need and answer

your questions.

Care Coordinator

In-Home Caregiver

Claims/Coverage

Specialists

PCP

Member

Pharmacy

Other Support Services

$

“We make sure the people on your care

team are talking to each other, so there isn’t

any confusion. That way, you can focus on

feeling better.”

Care coordinators help you set

goals and figure out how to reach

them. They are on your side, and

they want to help you be your best.

Christina MontgomeryCare coordinator with Health Alliance Connect

since October 2013




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Fattima KalipeniNurse care manager

with Health Alliance Connect since

September 2014

“Face-to-face visits with

members are the highlight of my

job. I enjoy letting them know

about the choices they have to

keep their health at its best.”

Michael PetersonCare coordinator with Health Alliance Connect

since December 2013

“Let’s be honest—the healthcare system can be

confusing. As care coordinators, we do our best

to help guide members through the system and

meet their needs. So don’t be afraid to ask us for

help. That is what we’re here for.”




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We Connect You to Quality Medical EquipmentIf you have certain health conditions, your doctor might

prescribe devices, like bathtub seats, walkers or bed rails,

to help you deal with those conditions at home. Health

Alliance Connect can help you get these devices (called

durable medical equipment or DME) at no extra cost to you.

Talk to your doctor about any DME he or she

prescribes. If you have questions about coverage

or need help finding the devices, call us at:

• ICP-Medicaid: 1-877-933-8480

• MMAI-Medicare and Medicaid: 1-866-951-0264

• TTY: 711

• HealthAllianceConnect.org

If your doctor prescribes DME for you, we

can help you find what you need and make

sure you get quality devices from one of

the trusted providers we work with. If you

don’t use one of our DME providers, we

won’t know if your equipment is high

quality.




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The visit won’t affect your coverage and doesn’t

replace care or advice from your doctor. It’s just

another way we help you stay healthy.

Check

your blood

pressure, oxygen levels,

the feeling in your feet

and more

Complete

a health check

Go over ways to talk t

o your

doctor about controlling pain

Talk with you about

ways to prevent or treat

diseases

Answer questions about your

meds, sleep, diet and more

Healthy Can Start at HomeWe care about you and want you to see your doctor at least once a year. If you can’t

make it to the doctor’s office, we may see you as a good fit for a home visit

with a Health Alliance Connect provider, and we may call you to set up a visit.

During a home visit, one ofour healthcare providers can:

301 S. Vine St.Urbana, IL 61801

VEE NTCALENDAR

2015

For more community events, visit our website, HealthAllianceConnect.org.

Celebrating Generations ExpoEmbassy Suites Conference Center100 Conference Center Dr. | East Peoria, ILMay 20 | 10 a.m. to 2 p.m.

Mattoon BagelfestPeterson Park | Mattoon, IL | July 14–18

Central Illinois Senior CelebrationOrr Building | Illinois State Fairgrounds | 4 H Rd. Springfield, IL | May 28 | 9 a.m. to 2 p.m.

Strawberry JamMeadowbrook Park | 2808 S. Race St. | Urbana, ILJune 20 | 4 p.m. to 8:30 p.m.

Have you had a great experience with somebody at Health Alliance Connect?If so, you can give that person a Gold Star as a special way to say thanks. We’ll share your story with that person and his or her manager and peers. You can thank someone today at HealthAlliance.org/GoldStar.

Give aGold Star

Don’t forget to stay in touch!Just like your friends and family, we need to know if you move or get a new phone number. That way we can keep in touch, send you important info about your plan and make sure you get your copy of The Mix.

You can also connect with us on social media. We’ll keep you in the loop on news and events, plus give you healthy living tips and info.

Facebook.com/HealthAlliance

Please call ICP-Medicaid: 1-877-933-8480 or MMAI-Medicaid and Medicare (Duals): 1-866-951-0264 and tell us what changed (TTY users call 711). Or send an email with your name, member number, address and phone number to [email protected].

Twitter: @Health_Alliance Pinterest.com/HealthAlliance

caid-themixMMAISPDmay-0215

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The Mix - May 2015