The MasterCorp Advantage

Leadership Corner

NAVEX Hotline: 844.982.0762

Payroll Help Desk: 866.480.9888

MasterCorp is continuing to monitor the situation regarding the COVID-19 with the most up-to-date information from the CDC (Center for Disease Control and Prevention) and WHO (World Health Organization) to ensure the actions we are taking are comprehensive and appropriate for our associates and clients. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response, we are increasing measures of cleaning and hygiene protocols to protect our associates and guests.Associates

• We ask you to stay home and call your supervisor if you are not feeling well

• Wash your hands often with soap and water for 20 seconds or use a 70% alcohol-based hand sanitizer if soap or water are not available

• Avoid touching eyes, nose and mouth with unwashed hands.• Avoid close physical contact such as hugging, shaking hands,

and sharing cups / eating utensils with people who may be ill.• Cover your mouth when coughing and sneezing with a tissue

or shirt sleeve, not your hands.• Clean and apply disinfectant in frequently touched work-

related surfaces. Cleaning Protocols

• We have increased the cleaning protocols of all high touch areas in the unit and back-of-the house work spaces.

• Points of concentration are removal of dirt, and impurities from surfaces.

• We have increased the cleaning protocols of frequently touched surfaces and common areas (i.e., lobbies, door handles, light switches, desks, counters, elevators and public bathrooms) with hospital graded an EPA-registered disinfectant that is safe and appropriate for high volume surfaces. Our staff is following OSHA and CDC guidelines for a safe and effective use of these cleaning chemicals and personal protective equipment including precautions when applying these products.

These guidelines are focused on housekeeping cleaning settings and are meant for our associates working at site operations. It is important that we provide the tools and products necessary to protect the health and safety of our associates, clients, and guests. Thank you for being diligent in your efforts to be informed and following the steps being communicated.

-Tony Mendez, VP Risk Management & Safety Services

In this Issue

March 18, 2020

PAGE 1Leadership Corner

Tony Mendez: Coronavirus Update

PAGE 2MCS

Well Being FocusPeople Proud Fund

PAGE 3TN Disaster Relief Efforts

People Proud FocusPeople Proud Spotlight

New Hires

PAGE 4:Top 5 Board

Budget Champs

Coming Events

Can Food DriveMarch 1-31

People Proud Fund CampaignMarch 1st

© 2017 MasterCorp Inc.© 2017 MasterCorp Inc.

MasterCorp Commercial Services

MasterCorp Commercial Services is a line of business for MasterCorp that specializes in janitorial services for commercial office buildings, schools, high rise condos, and ambulatory surgery centers. They have over 450 associates that work out of four regional locations, Phoenix and Tucson, AZ, Las Vegas, NV, and Irvine, CA. MCS has been a member of the MasterCorp family since 2018.

As with many of our teams across the country, we hear stories of individuals going above and beyond. This is the case with Arturo Badillo, Odilon Reyes, and Henry Gasco. MCS’s Las Vegas office recently received a call from a client asking for a special preventive terminal cleaning at their Medical Office Building in Las Vegas. These three men put on their protective suits and went to work. Thank you, Arturo, Odilon, and Henry, for quickly providing this needed service to our clients.

Getting and staying active doesn’t have to involve hours and hours in the gym, fancy equipment or complicated exercises. It can be as simple as walking. Especially if you find yourself sitting at a desk all day, getting up and moving around is vital to your physical and mental health.

You may have heard that you should aim for 10,000 steps a day, but why? There’s nothing inherently magical about the number in and of itself; it’s more what it represents. Every day is about being as active as possible, with a goal of walking more than you currently do, regardless of the exact number of steps you reach by the end of the day.

People Proud Fund

Well-Being Focus

Thank you to all of our associates that have decided to contribute to the People Proud Fund! You are helping make a difference in the lives of MasterCorp associates who suffer from a financial or personal tragedy. All sites should have received packets with payroll deduction forms. As a reminder,

if you’d like to know more about the People Proud Fund, please scan the QR code to watch the video.

MasterCorp.comMasterCorp.com

People Proud Spotlight: Desert Paradise Resort - Saul Salcedanapolies

DPR has 100% of associates purchase slip resistant shoes from SR Max. In celebration, they held a drawing for a $50 SR Max voucher. Congratulations Saul Salcedanapoles on winning the voucher and promoting safety at work.

New HiresBrian Mayer, IT Desktop Support TechnicianOrlando OfficeSarah Dale, Web AdministratorOrlando OfficeRuxandra (Roxy) Cioroslan, RDArizona Harrison Beck, CDOHPurnell Vick, CDOH

Corporate and ManagementNew Hire and Promotions

People Proud Focus Reminder: Can Food Drive

Just a reminder that we are sponsoring a can food drive company-wide during the month of March. Each location will select a charity in their area to receive the donations. Check with your EH for more information. We appreciate everyone making the effort to make this a huge success!

On March 3rd a devastating tornado tore through several counties in Middle Tennessee claiming 26 lives and destroying over 500 structures. The first load of disaster relief donations was delivered to the city of Cookeville.Crossville associates contributed over 300 items. Thank you all for your kindness.

TN Disaster Relief Efforts

MASTERCORP TOP 5 BOARDThe below data is through March 16, 2020

CONSECUTIVE WEEKS BUDGET CHAMPS

Top 5 Guest Scores

Wyndham at Fairfield GladeWyndham at Fairfield BayWyndham KingsgateThe Historic Powhatan ResortWyndham BransonWilliamsburg PlantationGreensprings Vacation ResortPolo TowersHICV Orange Lakes ResortWyndham Majestic SunWestgate Branson WoodsWyndham Patriot’s PlaceWyndham Ocean WalkWyndham Grand DesertWestgate Flamingo Bay ResortWyndham Ocean RidgeWyndham Governors GreenWyndham SedonaWyndham Bonnet CreekBranson LaundryHyatt High Sierra LodgeGrandview at Las VegasWyndham Skyline TowersMarriott Grand ChateauOld Greenwood ResortCocoa Beach ResortWorld Golf VillageLawrence Welk ResortMizner Place at Weston Town CenterRidge on Sedona ResortSedona Summit ResortScottsdale Villa MirageScottsdale Links Resort

Villas de Santa FeMarriott’s Mountainside ResortGrand Crowne ResortNorthstar Lodge Residence ClubHICV Smoky Mountain ResortVacation Village at Parkway ResortPanama City Beach ResortThe Colonies at WilliamsburgLos Abrigados Resort and SpaPremiere Vacation Club at Bell RockWyndham Reunion ResortHarbour Lights ResortWyndham SeaWatch TowersWyndham Great Smokies LodgeThe Fountains ResortDesert Rose Las Vegas ResortPalm Canyon Resort and SpaDiamond Las Vegas Cancun ResortDiamond Liki TikiThe Cove on Ormond BeachBluegreen MountainLoft ResortFernwood ResortHICV Cape Canaveral ResortMountain Run at BoyneWyndham Desert Blue ResortHICV Scottsdale ResortBluegreen Paradise PointBluegreen Club 36Stormy Point VillageBluegreen Cibola VistaPiney ShoresWorldMark South Mountain PreserveHICV Galveston Beach

Orange Lake River IslandOrange Lake East VillageOrange Lake West Village IOrange Lake West Village IIHoliday HillsWyndham Shawnee Village ResortThe Berkley Las VegasSheraton Broadway PlantationGaylord Opryland HotelRitz Carlton - Tahoe

MSI 90+

093-WSD, 94.86

# of Friends Referred this Year

Top 5 Guest Scores YTD

QA 90+

006-FFB, 100

118-BBC, 98.51

002-FFG, 97.48

059-WPP, 97.37

215-SMP, 97.10

Mountain Vista Resort, 96.2

Wyndham the Falls, 97.2

006-FFB, 98.26

002-FFG, 95.91

118-BBC, 95.58

045-MFC, 95.31

059-WPP, 95.16

571

006-FFB, 90.73

033-CYP, 94.04

059-WPP, 94.19

093-WSD, 94.86

171-COL, 94.42

Highest MSI Score YTD