The Library Satisfaction

SATISFACTION OF THE STUDENTS

TOWARDS LIBRARY SERVICES

AN INVESTIGATION WHICH WILL BE BENEFICIAL TO ALL OF THE STUDENTS

AND THE SCHOOL ITSELF

The Researchers

Christian Agapin

Christian Anthony Gemelo

Ranie Paul Delavente

Surveyor

Christian Neil Ligaya

Joram Duke Santiago

Mark Avancena

Christian Agapin



Chapter 1

INTRODUCTION

Today, more than ever academicians and students are constantly flooded by the

information that they receive every day from various media. We live in an information

age. An age characterized by an explosion of knowledge through the use of technology.

This is the phenomenon that bombards today’s educators and students whose everyday

fare is enticing ways of technology. Yong, Radislao (2007)

Library Service is one of the basic needs of the students and faculty in learning.

The role of the library services are, and always have been, to help manage the school’s

learning resources. This has traditionally been anchored on the management of the

catalogue and physical collection. Nowadays, in a highly technological society, human

productivity is made more efficient through the development of electronic gadgets. With

the advent of such modernization in education, one way to globalize the process of

research is to realize that technology is advancing at an incredibly fast pace. Computers

are not confined to being used for entertainment but its role in education is also vast.

The library gives all of this resources (printed and non-printed) to give persistence

in their endeavors. But then again there are still things that are need to be changed, an

intervention program that would help not just the focus of the study but also the students

and the faculty who’ll gain benefit from it too. This study envisions that all of the local

and international government to change the library services standards to meet the rise of

modernization and the prevalence of globalization. The library which gives us this

learning resources (printed and non-printed) will arise for the benefit of the school,

students, and the faculty. Furthermore the researchers or the conductor of the study

endeavor to make a change and to sight this common problems college students of La

Consolacion College of Bacolod City in the services the library offer.

Statement of the Problem

The primary purpose of this study is to know the satisfaction of SLAE

students to the common library services of La Consolacion College Bacolod.

This study primarily aims to answer this following questions:

1. What are the profile of the students of La Consolacion College Bacolod when

they are grouped according to:

A. Gender

B. Year Level

2. What are the satisfaction of the SLAE students regarding the library services of

La Consolacion College Bacolod when they are grouped according to:

A. Year Level

Theoretical Framework

Figure 1

Gender

Course and year

level

Common problems in

library services

o Computer services

o Books

o Environment

o Staff / Personnel

Recommendation

LA CONSOLACION COLLEGE BACOLOD

Schematic Diagram of Theoretical Framework

Significance of the Study

The results of this study will be beneficial to the following groups of people:

La Consolacion College Bacolod. The result of this study will help the school

identify the common problems on the library services to enhance accreditation standards

and that public trust and confidence may be gained from the stakeholders.

The School Administrators. This will also help administrators identify various

things that are need to be changed, and be able to come up with an intervention program.

This would serve as their foundation in determining the possible action to make the

library more convenient for the use of the students.

Students. Through result of this study, new and more convenient library for

students. In this way, the student will be motivated to study, and get reliable printed or

non-printed resources for them to study.

Researcher. The proponent believed that the result of this endeavor will be

beneficial to students who are using the different services of the school library.

Researchers. This study may help the future researchers who are interested to

organize the similar study on assessing the common problems of the students on the

library services.

Faculty. This study will also help the faculty teachers of the use of the school

library.

Scope and Limitation

This study will seek to limit its investigation on the common problems of the students to

the services of the library especially on the resources that they offer.

There are 197 students from 1st year to 4th year of the School of Liberal Arts and

Education department of La Consolacion College Bacolod of school year 2013-2014, and

100 of them will be considered as participants of the study.

The descriptive method design will be utilized in the study.

Definition of Terms

For better understanding of the essence of this study, the following terms are defined

conceptually and operationally.

LA CONSOLACION COLLEGE BACOLOD (LCCB) - the term would refer to the

environment where investigation will take place.

LIBRARY - a building or room containing collections of books, periodicals, and sometimes films

and recorded music for people to read, borrow, or refer to.

Operationally it caters the potential needs of the students with regards to printed

resources (includes books, magazines, newspapers, blueprints and the like) and non-

printed resources (includes computer services, journals and the like).

STAFF/PERSONNEL- a group of persons, as employees, charged with carrying out the

work of an establishment or executing some undertaking.

Operationally this is one of the student’s problem in the school library.

BOOKS - a written or printed work consisting of pages glued or sewn together along

one side and bound in covers.

Operationally this is the instruments that record, analyse, summarize, organize, debate

and explain information which are illustrative, non-illustrative, hardbound, paperback,

jacketed, non-jacketed with forward, introduction, table of contents, index that are

intended for the enlightenment, understanding, enrichment, enhancement and

education of the human brain through sensory root of vision. (Chanchad, 2009)

USAGE – this term refers to the use if the varied services by LCCB College Bacolod

LIBRARY SERVICES – this refers to the various services of the library which include,

Computer service, Referral Services and the like.

Chapter 2

REVIEW OF RELATED LITERATURE

The task of the library in an educational institution is essential to contribute to the

realization of the school’s objective of increasing its use and support the curricular

offerings of the school. (Landa, 1995)

The purpose of this study is to convey what knowledge and ideas have been

established on a topic, and what their strengths and weaknesses are. Likewise, this is not

just a descriptive list of the material available, or set of summaries. Furthermore this also

demonstrates that the research problem has received prior attention, and shows that

further research is needed to resolve the problem. These research studies have great

importance to the present investigation. Fisher (2001), to be effective, a literature review

must be clear, coherent, and persuasive analysis of the current state.

Foreign Literature

Gilbert (2013) said that it is an upheaval that calls for a more existential grappling

than can be addressed by digitizing library content or installing rows and rows of new

computers.

Rainie (2009) added that libraries are aggressively moving into a range of services

that aren’t necessarily related to book lending. He added that they are pretty radically

rethinking their mission in the world where there’s clearly something special that has

happened in urban libraries, where they are thinking very seriously about the new

services mix that they should offer to their patrons.

Cirasella (2007) added that library patrons often approach the references desk

with indirect, incomplete, or misleading questions, known as ill-formed questions.

Transforming ill-formed questions into well-formed ones is a crucial part of the

reference interview. The research will help the librarians and patrons deal with

incomplete citations, incorrect citations, incorrect spellings, tip-of-the-tongue questions,

and forgotten searchers.

Likewise Morris (2013) added that more than just books and banks of computers,

libraries are still places where individuals gather to explore, interact, and imagine. We

decided to take a look at some of the specific ways in which libraries add value to our

communities and serve as cultural centers for our patrons. We separated library

services into five very broad categories: (1) libraries as community builders, (2) libraries

as community centers for diverse populations, (3) libraries as centers for the arts, (4)

libraries as universities, and (5) libraries as champions of youth. Under each of these we

highlighted specific ways in which libraries serve in these capacities, and included

examples of unique or exemplary library services that support the notion that libraries

are about more than just information.

In the words of Putnam (2008), “People may go to the library looking mainly for

information, but they find each other there.” New moms connect at baby story-times;

elderly people, often facing difficult life transitions, attend events and find that they

make new friends; teenagers meet up in libraries’ teen spaces after school; and readers

discuss current events in the periodicals room. In libraries, community-building

connections are happening all the time.

According to Kimball (1997) the libraries have become my candy store.

Jayanath (2008) added that the library can be considered a store – house of

knowledge. In dictionaries the word “library” has been defined as “a building or room

containing a collection of books”. A library renders a great service to the society.

The academic library as place holds a unique position on campus. No other

building can so symbolically and physically represent the academic heart of an

institution. If the library is to remain a dynamic life force, however, it must support the

academic community in several new ways. Its space must flexibly accommodate evolving

information technologies and their usage as well as become a "laboratory" for new ways

of teaching and learning in a wired or wireless environment. At the same time, the library,

by its architectural expression and siting, must continue to reflect the unique legacy and

traditions of the institution of which it is part. It must include flexible spaces that "learn"

as well as traditional reading rooms that inspire scholarship. By embracing these distinct

functions, the library as a place can enhance the excitement and adventure of the

academic experience, foster a sense of community, and advance the institution into the

future. The library of the future remains irreplaceable. Freeman (2006).

Freeman (2006) also points out that The library, which is still a combination of the

past (print collections) and the present (new information technologies), must be viewed

with a new perspective and understanding if it is to fulfill its potential in adding value to

the advancement of the institution's academic mission and in moving with that

institution into the future. Rather than threatening the traditional concept of the library,

the integration of new information technology has actually become the catalyst that

transforms the library into a more vital and critical intellectual center of life at colleges

and universities today.

Weibel (1992) looked at the ole of the library on promoting literacy. Libraries

provide access information about culture, society, economy, and history. The librarian

serves as a “reader advisor” by suggesting and interrupting resources in the library. In

addition, the library offers learning facilities and materials and promotes public

discussion through the resources in their collection

Libraries have been particularly involved in promoting literacy in recent years as

research has highlighted the growing problem of illiteracy in America (Lora, 1990). A

growing awareness of a workforce unable to read well enough to perform jobs in a

highly technological society has spurred many libraries to link with schools, businesses,

and local volunteer groups to provide materials, referrals, and professional expertise on

literacy.

Foreign Studies

According to the study of Walter & Markey (1997), Where we are today found that

children are no longer using the library independently; they attend with parents and

other caregivers. Libraries can ensure that more children benefit from summer reading

programs by adjusting their approach to the marketing and delivery of children’s

services. Libraries must depend upon parents to encourage their children to use their

services; therefore, libraries need to emphasize the educational benefits of summer

reading programs if they are to attract more parents to their doors.

Likewise in Kupetz (1993) study about the Role of Public Library in Children’s

Literacy Devalopment, one of the few researchers to undertake such a study; found that

children who had been exposed to a library outreach literacy training effort in preschool

demonstrated a greater number of emergent literacy behaviors and pre-reading skills.

Spink (1989) in his study Children as Readers, notes that preschool children can

use the library as preparation for reading in school. Libraries provide access to a variety

of reading materials and other activities that correlate to books, such as arts and crafts,

songs, drama, storytelling, and puppet shows. Library activities expose children to a

wide range of topics and provide opportunities for children to choose their own books

and reading materials. Once a child starts school, the library’s books, audiocassettes,

videos, computers, music, and other programs continue to support learning. Librarians

encourage and support these activities.

Local Literature

Churma (1976) asserted the status of libraries must be the concern of the national and

local government and its planners, but until that time comes individual citizens must

take the initiative. A library serves many more functions than a book depository and

dispenser; it may become the community centre, a meeting place or a relaxed extension

of the school. The library is an integral part of community development.

He also points out that the major reason for the scarcity of quality libraries lies with the

local government, local library personnel and the residents themselves. The

government does not appropriate sufficient funds, if any, for book acquisition, the local

librarians are not creative enough to devise other means of acquiring books, and the

citizens are not demanding excellent library service.

In the midst of this new environment, the challenges of library managers is judging the

pace of change, striking the right balance and the inherent tension between tradition

and transformation (Corrall, 1995).

However, Claraval (2005) proposes two (2) major challenges of change in libraries and

information centers are; (1) Access to Information. Information technology remains the

driving force behind the process of change. People will be exposed to a range of new

technological challenges and opportunities in the digital age which will dramatically

change the information giving function of most libraries. There are emerging

professional roles to be assumed by librarians in a networked society with information

increasingly being in a digital electronic format. Thus, information services will be

intensely client-centered and librarians must develop a new sensitivity to client needs.

(2)Professional Role of the Library/Information Professionals. Technology is far ahead

of the information literacy education. Few users of today’s libraries are effective and

efficient users so that no matter how sophisticated interfaces and search engine become

in the future information access systems, people will still need to be educated regarding

their use.

Giron (1998) opined that the new environment allows us to forecast some of the

challenges and opportunities that the revolution will present to libraries, librarians and

users. As the electronic exchange of information in digital format becomes dominant in

the library world it will create opportunities for revolutionary and immensely

productive new models of research, instruction, communication and work.

It is quite obvious that communication facilities and technology are fast encroaching the

bulk of our society and made it possible for libraries to expand their sphere of activities.

However, this has added to the complexities. Many of these have become large and

complex organizations presenting a challenge to library managers. Managing libraries is

a highly specialized and complicated job. Librarian in such environment should have a

managerial ability of a high order, and possess skills and adequate knowledge to solve

problems multidimensional in nature. Batiancila (2007).

Local Studies

According to the study of C. M. Nera (1999) on The Role of Academic & Research Librarians as

Agents of Change wherein the subjects of the study were librarians working in developing

and developed libraries in the country’s colleges and universities. With this, I have just

included some of the findings that enumerated some of the factors that hindered the

successful implementation of the library programs and services in some developing

libraries in terms of library administration, personnel staff, collection management,

organization of materials, physical set-up, services/programs, financial management and

automation and information technology.

Another study of Totanes (2006) entitled, Money and Leadership A Study of Theses on Public

School Libraries Submitted to the University of the Philippines’ Institute of Library and

Information Science that the biggest challenge facing public school librarians in the

Philippines today is the thought that there is no money to pay for the improvements that

need to be made and government does not consider public school libraries a priority in

allocation of scare resources.

SUMMARY OF RELATED LITERATURE

The summary of the studies and literatures included in the chapter are associated

to the current study on the common problems of the SLAE students in the school library.

With the different studies and literatures accumulated by the researcher. The researchers

were able to take up step by step process in the current studies to come up for a propose

plan to improve the performance of the library of La Consolacion College Bacolod for the

betterment of usage of the different students most especially the School of Liberal Arts

and Education students of La Consolacion College Bacolod.

Chapter 3

RESEARCH METHODOLOGY

This chapter shall discuss the research methods available for study and what is

applicable for it to use in response for the statement of the problem in chapter 1 which

is the common problem of SLAE students in the school library.

Likewise, this chapter presents the various procedures and strategies in

identifying sources for needed information on the analysis and evaluation of the

different problems of SLAE students in the school library.

Thus this part specifies the method of research used, research design,

respondents of the study, data collection, instruments used, validation and

administration of the instrument, data representative and reliability, description of the

study, statistical treatment of data and analysis of gathered data.

Research Design

Since this study aims to determine and establish the existing condition or

phenomenon, descriptive research design is more appropriate for this study. As cited

by Ardales (2001), descriptive design is appropriate for studies whose aim is to find out

what prevails in the present: conditions and develop generalizations, principles or

theories on the basis of the findings.

Research Environment

The study takes place in La Consolacion College Bacolod located at Galo-

Gatuslao streets Rizal San-Juan streets, Bacolod City, particularly in the School of

Liberal Arts and Education the respondents are presently studying.

La Consolacion College Bacolod is a catholic educational institution in which

offers an integrated school education, college courses and graduate school courses run

and managed by the Augustinian Sisters of Our Lady of Consolacion and is a member of

Augustinian Schools of Augustinian Sisters.

Respondents of the Study

The respondents of the study are the 1st year to 4th year SLAE Students of La

Consolacion College Bacolod

Research Instrument

This study uses a self-made questionnaire. The questionnaire is composed to the

following parts:

Part I asks about the profile of respondents, their courses and year level

Part II asks about their satisfaction to common services of the library

The questionnaire was divide into four (4) categories or areas concern, first is the

computer services offered by the library, second is the books, magazines and other

printed materials of the library, third is the environment of the library, and fourth is the

satisfaction of the respondents to the library staff and personnel.

Data Gathering Procedure

1) The researchers made the survey questionnaire.

2) The researchers conducted the survey to the 100 SLAE students

3) The researchers explained to the respondents the purpose of the study and

asked for their cooperation so that this study will be accomplished.

4) The questionnaire was distributed.

5) The researchers have gathered all of the data needed for the study.

Statistical Tools Used

The statistical treatment of data and the subsequent interpretation was in

accordance with the research problem in the study.

For problem # 1, which asks of the profile of the respondents, the frequency and

percentage are used.

For problem # 2, which asks of the satisfaction of the SLAE students to the

common services of the library, mean was used.

The formula of the mean is:

Ɱ = (Σ x n) Ϭ

Where:

Ɱ = represents the mean

Σ x = represents the sum of scores

n = represents the number of scores

Ϭ = represents the number of questions in a category

The mean of scores were interpreted as follows:

Mean Score Range Interpretation

4.21 – 5.00 Very satisfied

3.41 – 4.20 Somewhat satisfied

2.61 – 3.40 Satisfied

1.81 – 2.60 Somewhat dissatisfied

1.00 – 1.80 Very Dissatisfied

Chapter 4

PRESENTATION, ANALYSIS, AND INTERPRETATION OF DATA

This chapter presents the Interpretation and Analysis of the categorized

information gathered by the researchers.

The following tables show the findings of the study presented according to the

order of the problem statements.

1. Profile of the Respondents

Table 1

N = 100 (Total Respondents)

PROFILE AREAS FREQUENCY PERCENTAGE (%)

Gender

Male 35 35

Female 65 65

TOTAL 100 100

The table shows that female participants are majority in the total number of respondents.

Since the female got a frequency of sixty five (65) with a percentage of sixty five percent

(65%) while in the male participant they only got thirty five (35) with a percentage of

thirty five percent (35%).

Table 2

The number of respondents in terms of Year Level

The table shows that in terms of year level, the biggest number of respondents is from the

second year level with 33 or 33% respondents. This is followed first year level with 32

respondents or 32%. There are 19 or 19% respondents from the third year level, and the

least number of respondents are coming from the fourth year with 16 or 16% respondents.

Furthermore the data shows that majority of the respondents are second year

SLAE students.

4th Year Level 16%

3rd Year Level 19%

2nd Year Level 33%

1st Year Level 32%

4th Year Level 3rd Year Level 2nd Year Level 1st Year Level

2. Satisfaction of the SLAE Students to the common services of the library

Table 3

Satisfaction of 1st year SLAE Students regarding the Library Services

Category Mean Interpretation

Computer service 2.76 Satisfied

Books 3.74 Somewhat satisfied

Environment 3.74 Somewhat satisfied

Library Personnel 3.37 Satisfied

The table shows the satisfaction of 1st year SLAE students regarding the library services.

Regarding the computer service, 1st year SLAE students were satisfied, with regards to

the books and the environment of the library. On the other hand, 1st year SLAE students

were satisfied for the performance of the library staff and personnel.

Table 4

Satisfaction of 2nd year SLAE Students regarding the Library Services


Computer service 2.6 Somewhat dissatisfied


Environment 3.15 Satisfied


Table 4 shows the satisfaction of 2nd year SLAE students regarding the library services.

The 2nd year SLAE students were somewhat dissatisfied with regards the computer

service of the library. The 2nd year SLAE students were somewhat satisfied regarding

the books of the library. On the other hand, 2nd year SLAE students were satisfied for the

performance of the library staff and personnel and its environment.

Table 5

Satisfaction of 3rd year SLAE Students regarding the Library Services





Library Personnel 3.67 Somewhat satisfied

The table 5 shows that the satisfaction of 3rd year SLAE students regarding the computer

service of the library, most of them were somewhat dissatisfied. The 3rd year SLAE

Students were somewhat satisfied with regards the library printed materials or books.

Furthermore the respondents were satisfied with the environment of the library.

Regarding the performance of the library staff and personnel, 3rd year SLAE students

were somewhat satisfied for their performance.

Table 6

Satisfaction of 4th year SLAE Students regarding the Library Services



Books 3.01 Satisfied



The table 6 shows the satisfaction of 4th year SLAE students regarding the Library

services, most of the respondents were somewhat dissatisfied regarding the computer

service of the library. The 4thyear SLAE Students were satisfied with regards the library

printed materials or books. Moreover the respondents were satisfied with the

environment of library and the performance of library staff and personnel.

Chapter 5

FINDINGS, CONCLUSIONS, AND RECOMMENDATIONS

This portion presents the summary of findings of this investigation, the

conclusions drawn from the findings and the recommendations of the researcher.

Summary of Findings

The study aims to determine the common problem of the SLAE students to the

library services of La Consolacion College Bacolod. More importantly, the researchers

have gathered insights from the various comments of the students. Below are the salient

findings of the present study.

1. The survey reveals that there are more female than male respondents.

2. In terms of year level, it is found out that second year SLAE student-

respondents are greater in number compare to other year levels.

3. Majority of the respondents were somewhat dissatisfied with regards the

computer service of the library.

4. First year, second year, third year and fourth year SLAE students were

satisfied regarding the common library services.

Conclusions

From the said findings, the following conclusions are therefore formulated:

1. The respondents were typically first year to fourth year SLAE students

2. Out of 197 population of the SLAE Department, 100 students were the

respondents of the study.

3. In regard to the computer service of the library, first year to fourth year SLAE

students were somewhat dissatisfied.

Recommendations

As one of the intellectual hubs of an academic institution, the library plays a

crucial role in enhancing and cultivating this love for knowledge. From the results of

the study, the following recommendations are hereby given.

1. The librarian and staff should coordinate with the students in the selection

and acquisition of the library references.

2. The librarian and staff should accommodate the students more than anything.

3. Enhanced internet connection to provide and sustain the needs of the

students with regards the use of internet for surfing and searching important

matters on web.

Though, the recommendations were limited, the researchers believe that

unless the whole academic community participates in this intellectual enterprise the

above recommendations and findings would just remain on paper.

Bibliography

A. Books

Ables, Hinigno A. (1989) The academic executive: The Handbook on Higher Education

Administration. Manila

KALIKASAN Publication

Council on Library and Information (2005) Library as place: Rethinking Roles, Rethinking

space. Washington, D.C.

Council on Library and Information Resources 1755 Massachusetts Avenue, NW, Suite

500 Washington DC 20036

Zweizig, Douglas and Hopkins, D. (1999) Lessons from Library Power Enriching

Teaching and Learning.

Englewood, Colorado, Libraries Inc.

Yong, Radislao (2007) The Library Use by Faculty and Students in the College

Department of La Consolacion College Bacolod City for Academic Year 2005-2006

Research Office, La Consolacion College Bacolod

Celano, Neuman (2001) The role of Public Libraries in children’s Literacy Development

Pennsylvania Library Association

B. Unpublished Materials

Fedder, Alice N. (1998) Research in the School Library Field

C. Internet Sources

http://www.collegeonline.org

http://www.clir.org

web.nlp.gov.ph

http://narrative.ly/long-live-the-book/what-is-a-library/

http://literature.rockwellautomation.com

http://www.collegeonline.org/

http://www.clir.org./

http://narrative.ly/long-live-the-book/what-is-a-library/

The Researchers


17 yrs old

1st year, BS in Architecture

UAPSA Member, LCCB Chapter

“Library nurtures everyone’s mind,

so nurture the Library”


16 yrs old

1st year BS in Architecture


“One’s mind will never be one

without a company of anything”

Christian Agapin

17 yrs old

1st year, BS in Architecture


“The great life of anyone is

meaningless without knowledge”

Documents

The Library Satisfaction