Embed Size (px)
Citation preview
The Johari WindowA New Vision for Self-
and Team Development
By Drew Carey, ACC, BCCCareer Management Coaching | Executive Coaching
© 2016 – Present | Solution-Focused Coaching Services | All rights reservedwww.solution-focusedcoaching.com | (317) 670-5912 | [email protected]
Johari Window illustration created by Drew Carey. All photos obtained from Pixabay.com or Google Creative Commons and released for commercial usage.
The Johari Window is a conceptual model developed by two American psychologists who combined
their first names to create the name, Johari: Joseph and Harry.
It has long been used in corporate and coaching settings as a way to help individuals, team members
and leaders to better understand themselves at a micro level and project the impact of their personal
characteristics and traits on the team.
The assumption behind it is that as individuals, we
decide what and with whom we share certain
aspects of our lives and personalities. Certainly
we spend enough time with our co-workers that
they too begin to understand us and how our lives
and personalities are played out in the workplace.
Sometimes we too know these elements;
sometimes we are not aware of them but they are
quite obvious to our team. There are even aspects
of ourselves that we are not aware of and neither are our co-workers.
We can apply these same principles to a relationship, a family, a church community – any place two or
more are gathered.
During individual, one-on-one coaching, the Johari window can serve as a powerful tool for our own self-
exploration and understand the consequences of hiding aspects of ourselves from others. In extreme
cases, situations in which neither party has
knowledge, the effects can be disastrous – leading
to breakdown of teams, loss of productivity, a
culture of mistrust and management difficulties.
On a personal level, these hidden parts can lead to
an “eggshell” existence, rebellion and even divorce.
In those cases, professional mental health therapy
may be the answer or the services of an external,
expert facilitator in team dynamics and change
management may need to be engaged.
The ultimate goal of the Johari window exercise is to bring a suitable level of awareness of our own
idiosyncrasies, to shine a light on behaviors that effect relationships so that they may be understood and
healed.
The Johari window is presented as a window with four panes of glass, four arenas or four quadrants.
Each pane demonstrates a progressive level of awareness and knowledge. See the illustration on
page 4 to begin your study of the four sections.
Quadrant 1, the Open Self: These are the traits, characteristics, experiences, beliefs that you know
about yourself and others around you know it too. This is the sweet spot of “getting it all out in the
open” so true communication and dialogue can occur. Only in this place can lasting change happen.
In this arena, there are authentic, open lines of communication at play. Here, misunderstandings,
slights, hurt feelings, offenses are far less likely to happen.
Quadrant 2, the Blind Self: In this pane, others know things about you that you do not know about
yourself, or for which you do not accept responsibility. You may stridently deny these aspects of
yourself when they are pointed out to you.
This is the “bull in the china shop” pane. Imagine yourself
walking through life, blindfolded and flailing your arms
about as you walk through a store filled with delicate,
precious merchandise. If you aren’t getting angry with
others, you are defensive and have a tendency to withdraw
from the group feeling misunderstood.
Quadrant 3, the Hidden Self: In this way of being in the
world, you know things about yourself that you do not want others to know about you. You keep this
information locked securely away from prying eyes.
Quadrant 4, the Unknown Self: It is worth noting that this area can represent both very positive
elements that the person does not know about him or herself and others do not know it either, as well
as more negative ones. This could include hidden talents or untapped skills that a perceptive manager
could bring out in a person.
This could also include dormant biases and feelings that may only present themselves when a person is
under extreme stress. An undiagnosed illness could fall into this area. Someone with fibromyalgia may
spend years questioning a lack of energy and various pain symptoms. They may be labeled as lazy,
unmotivated, having a lack of ambition. A bipolar condition that is unknown and untreated can take a
significant toll on a person and their team.
Others may describe you as aloof, anti-
social, hard to get to know, introverted.
Ironically, we believe we are keeping this
side of ourselves hidden, but others can
sense something is not “quite right” about
us. We may be seen as cagey or hiding
something, and we are! Those who report
to us may clam up around us; those we
work with may inherently not trust us; and
our bosses may not see our full potential and pass us over for promotions or raises because “they can’t
quite put their finger on it but he or she is not a good fit here."
This is often referred to in psychological terms as the Shadow self. These may include fears, secrets,
sensitivities, doubts, experiences, and your history. Often, this is the Fraud or Imposter Syndrome
that gets played out in workplaces, especially at the beginning of someone’s career. “What if others
find out I don’t really know what I am doing? What if people discover I am just a big fraud?” It is a fear
of being called out as the emperor who walks the streets
with no clothes. This may cause the
person to lash out in anger or frustration
when someone gets too close to the truth.
After reading these descriptions, how would you adjust your own Johari window? Is it more like Number 1 below, you are an open book, with a few hidden or unknown areas? Or are you more like Number 2, much less open, with many parts of your personality remaining unknown to you. Are you more Number 3, more closed-off, private, not allowing others to see the “real you”? Or are you more like Number 4, unaware of many parts of your personality?
1 2
43
What percentage of each quadrant do you currently embody?
1. _______% 2. _______% 3. _______% 4. _______% = 100%
Feedback
Dis
clo
sure
The solution to increase the Open area of ourselves and our teams is to balance out systematic feedback on the part of the team and management to a member of the team, along with the person disclosing more of their hidden self to the team. It should go without saying but the feedback must be gentle and respectful of the person receiving it. The disclosure must be authentic and given freely for the purpose of improving the team.
Looking back at your percentages on the previous page, how would you like to change those through coaching, if at all?
1. _______% 2. _______% 3. _______% 4. _______% = 100%
What are those aspects of yourself that you are comfortable sharing with others?_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Why are these okay to share and not other aspects?_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________What is one additional piece of information about yourself you could commit to sharing with others?___________________________________________________________________________________________________________________________________________________What would have to happen to achieve this?______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
1
Pre-Assessment Reflection Questions
Quadrant 2 is known as the Blind Self. What are your blind spots? What have others told you that might be considered a blind spot for you?__________________________________________________________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________How might you solicit feedback from others (current and former co-workers, trusted friends, family members) to reveal more of your blind spots to yourself?__________________________________________________________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________Who will you become as you integrate this information into your daily professional and personal life?__________________________________________________________________________________________________ _________________________________________________ ___________________________________________________________________________________________________________________________________________________ _________________________________________________
2
Pre-Assessment Reflection Questions
How has your Hidden self (those aspects of yourself that you do not wish reveal to others) served you?__________________________________________________________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________How has it held you back professionally or personally?__________________________________________________________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________What might be the advantage to you to disclose more of yourself to others?__________________________________________________________________________________________________ _________________________________________________ _________________________________________________What is one aspect of yourself currently hidden from others that you could safely reveal today? __________________________________________________________________________________________________ _________________________________________________ _________________________________________________
3
Pre-Assessment Reflection Questions
How does having an unknown self serve us and others? __________________________________________________________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________Please list 5 ways you could employ to discover more of your unknown self.__________________________________________________________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ ___________________________________________________________________________________________________________________________________________________ _________________________________________________ What could be the effect of having more of this knowledge available to you on your personal and professional lives?__________________________________________________________________________________________________ _________________________________________________ ___________________________________________________________________________________________________________________________________________________ _________________________________________________
4
Pre-Assessment Reflection Questions
General questions for consideration
How do you personally like to receive feedback?________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
What are the most effective ways to give feedback?________________________________________________________________________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________
How might you deal with a co-workers who you believe may be extra sensitive to feedback or who may take it personally?________________________________________________________________________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________
How could you create an atmosphere of open sharing among those you work with?________________________________________________________________________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________
What advice would you give your CEO for implementing a culture that supports open, honest feedback that supports the overall improvement of the organization?________________________________________________________________________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________
How could you share with your colleagues how you personally like to receive feedback?________________________________________________________________________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________
What other thoughts do you want to capture about giving and receiving feedback or how you could encourage others to disclose more about their hidden selves to the rest of the group? What else do you think about this concept of the Johari window?________________________________________________________________________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ________________________________________________________________________________________________________________________
____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ____________________________________________________________ ________________________________________________________________________________________________________________________ ____________________________________________________________ ____________________________________________________________ ________________________________________________________________________________________________________________________ ____________________________________________________________
AssessmentNow that you better understand the concept of the Johari Window, it’s time to put it into practice. You will review the following list of adjectives and decide which 6 describe you the best. Then, share this same list with friends, family members and/or current and former co-workers. Ask them to pick the top 6 adjectives they feel best describe you, then return their list to you. You may print out this list which can be found in the back of this workbook.
ExampleNow that you better understand the concept of the Johari Window, it’s time to put it into practice. You will review the following list of adjectives and decide which 6 describe you the best. Then, share this same list with friends, family members and/or current and former co-workers. Ask them to pick the top 6 adjectives they feel best describe you, then return their list to you.
So, I described myself as caring, cheerful, kind, passive, relaxed and responsible.My co-worker described me as anxious, demanding, kind, temperamental, tense and pretending. Ouch!
Let’s map this out on the next page using the Johari Window. . .
Quadrant 1The Open Self
Adjectives that both people chose.
Kind
Quadrant 2The Blind Self
Anxious, demandingTemperamental and pretending
Quadrant 3The Hidden Self
Passive
Quadrant 4The Unknown Self
Any adjectives not chosen by the client or his peers are placed in this quadrant. Aggressive, ambitious, annoying. . .
Adjectives on the list that others chose but not me (the participant/client)
Adjectives on the list chosen ONLY by me (the participant/ client) but not others.
Quadrant 1The Open Self
Adjectives that both people chose.
Kind
Quadrant 2The Blind Self
Adjectives on the list that others chose but not the participant/client Anxious, demandingTemperamental and pretending
Quadrant 3The Hidden Self
Adjectives on the list chosen ONLY by the participant/client but not others.
Passive
Quadrant 1The Unknown Self
Any adjectives not chosen by the client or his peers are placed in this quadrant. Aggressive, ambitious, annoying. . .
Adapted from Andrew DuBrin in his book, Essentials of Management (1990)
Johari Window Adjective List Client: Please review the following list of adjectives and choose up to 6 that best describe you. Then share this same list with
your family, friends and co-workers (current and former) and ask them to consider their relationship with you in whatever
context they know you and to choose the top 6 adjectives that best describe you. Have them return this sheet to you to
compare your answers with theirs. Send them the last page of this workbook.
aggressive jealous rejecting
ambitious kind relaxed
annoying lazy religious
anxious lively resentful
authoritative logical reserved
bitter malicious respectful
calm manipulative responsible
carefree maternal sarcastic
careless mature satisfied
caring modest scientific
cheerful naïve self-accepting
clever negative self- conscious
cold nervous selfish
confident neurotic sensible
cranky noisy sensitive
critical normal sentimental
cynical objective serious
demanding oblivious silly
dependable observant skilful
disciplined obsessive sociable
dogged organised stable
domineering overburdened strained
dreamy over confident strong
dutiful paternal stubborn
efficient patient sympathetic
energetic perceptive tactful
extroverted perfectionist temperamental
fair persuasive tenacious
flexible passive tense
flirtatious pleasant thoughtful
fussy powerful tough
greedy precise trusting
giving pretending trustworthy
guilty progressive unassuming
happy protective uncertain
hard proud unconcerned
helpful questioning understanding
imaginative quiet unreasonable
immature rational vain
inconsiderate reactionary vulnerable
independent realistic warm
intelligent reasonable wilful
introverted reassuring wise
irresponsible rebellious witty
irritable regretful worried
Quadrant 1The Open Self
Adjectives that both you
and others chose._______________________________________________________________________________________________________________________
Quadrant 2The Blind Self
Adjectives on the list that others chose but not you.
_________________ _________________ _________________ _________________ _________________ _________________ _________________
Quadrant 3The Hidden Self
Adjectives on the list chosen ONLY by you but not others.
_______________________________________________________________________________________________________________________
Quadrant 4The Unknown Self
Any adjectives not chosen by you or others are placed in this quadrant.
_________________ _________________ _________________ _________________ _________________ _________________ _________________
Thinking about these adjectives and where they fall in your Johari window, sit for a while with the questions on the next few pages and write down the thoughts that come to you.
from your friends, family and coworkers to the window below.Now add the adjectives from your list and ones you got back
Post-Assessment Reflection Questions
Why do you suppose the adjectives in Quadrant 1 are known by both you and others?_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________How are the adjectives that others chose for you in Quadrant 2 (but you did not choose them) blindspots for you?_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Choosing one of these Quadrant 2 adjectives, propose a plan for accommodating it in your life?____________________________________________________________________________________________________________________________________________________________________________________________________ _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Post-Assessment Reflection Questions
How might you solicit additional feedback from others in a way that would make them feel safe sharing with you?__________________________________________________________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________
Were you surprised by any of the adjectives listed in Quadrant 2? Where is the truth in them? Which ones do you consider to be positive adjectives? What might have stopped you from acknowledging those positive adjectives about yourself?________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ___________________________________________________________________________________________________________________________________________________ _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Post-Assessment Reflection Questions
How do you feel knowing that you have successfully hidden one or more adjectives about yourself from others?__________________________________________________________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________What circumstances would have to be in place for you to feel safe disclosing one or more of these parts of your hidden self?________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ ___________________________________________________________________________________________________________________________________________________ _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Post-Assessment Reflection Questions
What could be the effect of sharing more of yourself with your co-workers on your professional life?_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ _________________________________________________ _________________________________________________ _________________________________________________ Reviewing the rest of the adjectives not chosen in Quadrant 4, which ones would you like to incorporate into your life? How are they important to you?_________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________ ___________________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________ _________________________________________________
Adapted from Andrew DuBrin in his book, Essentials of Management (1990)
Instructions: I am using this exercise to learn more about myself and how other people see me. Please review the following list
of adjectives and choose up to 6 that best describe me. You can return the sheet to me without your name, so you can feel free
to be as honest and candid as possible. I really value your feedback and will use it to better myself!
aggressive jealous rejecting
ambitious kind relaxed
annoying lazy religious
anxious lively resentful
authoritative logical reserved
bitter malicious respectful
calm manipulative responsible
carefree maternal sarcastic
careless mature satisfied
caring modest scientific
cheerful naïve self-accepting
clever negative self- conscious
cold nervous selfish
confident neurotic sensible
cranky noisy sensitive
critical normal sentimental
cynical objective serious
demanding oblivious silly
dependable observant skilful
disciplined obsessive sociable
dogged organised stable
domineering overburdened strained
dreamy over confident strong
dutiful paternal stubborn
efficient patient sympathetic
energetic perceptive tactful
extroverted perfectionist temperamental
fair persuasive tenacious
flexible passive tense
flirtatious pleasant thoughtful
fussy powerful tough
greedy precise trusting
giving pretending trustworthy
guilty progressive unassuming
happy protective uncertain
hard proud unconcerned
helpful questioning understanding
imaginative quiet unreasonable
immature rational vain
inconsiderate reactionary vulnerable
independent realistic warm
intelligent reasonable wilful
introverted reassuring wise
irresponsible rebellious witty
irritable regretful worried
Name (I am filling this out based on my experiences with and knowledge of) : ________________________________
Johari Window Adjective List
Drew Carey, ACC, BCCBoard-Certified CoachDrew Carey spent his professional career in health care marketing for Indiana’s largest health care providers. He has extensive experience in marketing, branding, corporate communication and public relations.
He received his undergraduate training in journalism and has always considered himself to be a communicator above all else. Heeding a lifelong calling to enter into a helping profession, he completed a coach training program at Erickson College in 2012 and opened his coaching business, Solution-Focused Coaching Services, in September 2012. He took his own “leap of faith” and left his job in March of 2013 to devote himself full-time to coaching. Drew considers coaching to be a natural extension of his identity as a communicator.
Today, his clients are diverse, from college students trying to find their way in the world to retirees seeking to establish their “personal legend.” He works primarily, though, with mid-career professionals who seek to reconnect to their passion for the work they do in order to be more effective leaders and future executives. He does this by assisting his clients to release self-doubt and hypercritical self-talk and instead claim their own perfection and strengths.
He completed the certification requirements and passed the examination from the Center for Credentialing and Education to become a board-certified coach (BCC). He is also an Associate Certified Coach (ACC) through the International Coach Federation (ICF),
In addition to marketing and communications, Drew worked several years as a corporate trainer. He became a master certified trainer and a certified instructional designer through Langevin Learning Services. Drew incorporates adult learning principles into all his workshops to ensure an engaging, interactive experience for attendees. Drew’s natural humor creates a relaxed environment conducive to
learning and an overall enjoyable experience.
Drew Carey, ACC, BCC
Drew Carey is available for individual coaching, team facilitation, and consulting. He offers workshops and keynote addresses of any length on the following topics:
• Employee Satisfaction• Team Development• Conflict Resolution using Non-Violent Communication (NVC) and the principles from the book, “Crucial Conversations”• Values Development and Integration• Passion and Talent Identification• Strengths-Based Personal Success Planning• Appreciative Inquiry in the Performance Review Process• Basics of Neurolinguistic Programming (NLP)• Leadership Coaching Skills, or Manager as Coach• Corporate and Personal Branding• Marketing for Small Businesses• Goal Development and Achievement• Time Management• Interpersonal Skill Development• Effective Career Management
Office and Mailing Address1060 East 86th Street, Suite 61-JIndianapolis, IN 46260
Office and cell phone: (317) 670-5912Website: http://www.solution-focusedcoaching.comEmail: [email protected]
