The Future Panchayats A presentation on e-Panchayat MMP by

The Future Panchayats

A presentation on e-Panchayat MMP

by

Ministry of Panchayati Raj

2

Structure of Presentation

NeGP & ePanchayat

Background

Status of e-Panchayat

ePanchayat & CSCs

e-Panchayat - Approach

Union Ministries’ Expectations

Panchayats’ Roles

Important Findings

Core Common Software Applications

3

NeGP Vision & ePanchayat Importance

"Make all Government services accessible to the common man in his locality, through common service delivery outlets, and ensure efficiency, transparency, and reliability of such services at

affordable costs to realise the basic needs of the common man"

70% rural population, living in Panchayat jurisdiction.

ePanchayat will enable the lowest tier of Governance and enable service

provision at doorstep.The Gram Panchayat is constituted by the representatives of people and is best suited to define and provide for the basic

needs of common man.ePanchayat will provide technology solutions to help GP

manage these citizen needs better.

The CSCs can perform tasks where decision-making is not required. Enabling Panchayats will bring the decision makers (GP) and the Service

Delivery outlets (CSCs) closer, leading to better service delivery.

Need for urgent approval since NeGP is to be operationalized by 2014

4

Background

• National Advisory Council (NAC) in Apr, 2005 suggested

• A “National IT for Panchayati Raj” project to monitor fund flows

• Recommended back-end support at all levels of PRIs / PR departments for

operationalization of services

• DIT included e-Goverance for Panchayats as a MMP under NeGP

Increasing Importance of Panchayats

• NREGA & BRGF launched – Provided big thrust to Panchayats and brought

them to centre stage

• Increasing role of Panchayats in flagship schemes

Jul – Dec ‘04 Apr – Jun ‘05 Feb – May ‘06 2006 - 2009 Jan – Dec ‘09 Jul ‘10

5

Background

• IT interventions for Panchayats across the country

• ePanchayat in AP, InfoGram in Goa, eGram in Gujarat, PRIASoft in Orissa,

Panchlekha in MP, Asthi in Karnataka, DRISHTI in WB

• Most of these projects focussed on IT infrastructure & software related to

Certificates, Tax collection & Fund Management

• MoPR formulated eGovernance in Panchayats (ePanchayat)

Need for a comprehensive & integrated eGovernance programme for Panchayats


6

Background

• MoPR initiated the e-Panchayat Study Project to assess:

• Role of Panchayats across various sectors

• Needs of various Union Ministries / State Deptts that can be best fulfilled by

the Panchayats

• IT interventions made at the State level

• ICT readiness of Panchayats

• Service delivery needs of the citizens

• Comprehensive nation-wide study across 114 Panchayats, 38 Districts and 27

States


Roadmap prepared for comprehensive induction of eGov in Panchayats

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Status of ePanchayat

• ISNA conducted in 27 states / UTs, 38 districts and 114 Panchayats

• ISNA study currently underway in 3 NE States and 3 UTs

• 27 State ISNA and National ISNA reports submitted

• BPR of 20 services formulated in all 27 states.

• 27 State BPR reports and National BPR report submitted

• DPR prepared for all 27 states and National DPR submitted

• All reports are available on http://panchayat.gov.in

http://panchayat.gov.in/

8

The Real Picture

• ePanchayat will enable the work-flow leading to internal automation and back-end decision making

• ePanchayat is for “Future Panchayats” and will augment the Institutional Capacity building initiatives for Panchayats

• ePanchayat & CSC complement each other and CSCs could be additional channel to deliver the service

• CSC can only do non-decision making tasks for Panchayats & other line departments

• DIT acknowledges that some of the CSCs have become non-operational due to lack of G2C services

CSCs unfairly seen as an alternative to ePanchayat

9

ePanchayat Study Project - Approach

Wide-base consultative approach followed

11 Central Line Ministries consulted State PR Department was the anchor & over 10 State Line Departments consulted 23 Central Schemes studied to understand the data / information needs from grassroots &

existing challenges District Administration, ZP, DRDA consulted & their opinions sought Block Administration, BP consulted and their needs assessed GP, Field level functionaries consulted and their challenges & needs assessed Citizens interacted and their aspirations & challenges captured by conducting Gram Sabha &

one-to-one / focused group interactions Assessment of existing ICT initiatives done Plan to leverage the SWAN, SDC & CSC wherever available

ePRI designed in a very Logical & Comprehensive Manner

10

Assessment tools used

1. Structured questionnaires

designed specifically for Centre,

State, District and Citizens

2. Workshops at State and district

level

3. Gram Sabha Meetings

4. Citizens discussions with focus

groups like women, widoes,

SC/STs, special abilities, senior

citizens.

Consultation with stakeholders at

Central line ministries

Identifying the pain areas of panchayats &

citizens Identifying the needs of citizens

State PR & line

departments to understand

expectations

Interactions with all PRIs

(ZP,PS,GP)

Assessing status of

capacity, ICT readiness, key G2C services

• Gram Sabhas• Discussions with

citizen groups

ISNA

ISNA Approach

11

* P: Planning, I: Implementation, M: Monitoring, A: Accounting

PR Governance►Organization structure of PRIs►Extent of involvement in schemes (P, I, M, A)*►Extent of involvement in committees►Assessing status of devolution

eGovernance Readiness►Initiative for computerization

of PRIs►Extent of Integration of

relevant NeGP initiatives with PRIs

►ICT Infrastructure Assessment

Information & Services Needs►I&S Needs of citizens►I&S Needs of PRIs►I&S Needs of State PR Department►I&S Needs of Central line ministries

Capacity Assessment

►Capacities - No. of officials, elected representatives, staff, trained manpower etc.

►Skills & Capabilities – Trainings needs

►Structural issues, if any

Rural Service delivery

►Delivery channels available►Services rendered►Challenges faced by citizens

in service delivery

ISNA – Key Areas Studied

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Schemes Covered

1. NFSM

2. RKVY

3. NHM

4. ICDS

5. NREGS

6. SGSY

7. PMGSY

8. IGNOAPS

9. IAY

10.NRHM

11.TSC

12.SSA

13. NLRMP

14. IWDP

15. PYKKA

16. Hostels for SCs / STs

17. Central Sector Scheme of Free Coaching for SC and OBC Students

18. Babu Jagjivan Ram Chhatravas Yojna (Hostels for SC/ST)

19. Tribal Sub plan

20. National Rural Drinking Water Programme

21. Rashtriya Madhyamik Shiksha Abhiyan

22. Mid-day Meals Scheme

23. Scholarship Schemes

13

Union Ministries’ Expectations

ICT based solutions at PRI for

Data needs to be captured electronically at source

Delays in reporting are often due to challenges in data entry

Data needs to be captured to enable better planning for Central Schemes

Better Implementation & Monitoring of the schemes is required at all levels

Need for convergence of various schemes through PRIs

Provision for information sharing between schemes viz.

BRGF, NHM & NREGA as indicated during NHM study

Information sharing between State pension data and IGNOAPS

Connectivity needs to be provided to the GPs & BPs

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Training is required for Panchayat officials

to enable PRI involvement in Implementation, Service Provisioning & Selection

of Beneficiaries

for Data Capturing of Physical & Financial progress of Schemes

Panchayats to be utilized for Information dissemination & publicity of Central Schemes

Need specifically expressed by stakeholders of NFSM, RKVY, Scholarship,

Tribal Sub Plan

Management of lowest level legacy data & facility; & updation of data

Need for scheme related data digitization & data capturing at source

Union Ministries’ Expectations …Contd

15

Information Manager

Information Disseminator

Mo

nit

ori

ng

A

gen

cyIn

form

ation

C

reato

r

Maintaining databases and generating various MIS

Data entry related to planning, implementation of schemes

Spreading awareness about schemes and projects

Monitoring schemes and functionaries

Panchayats’ Roles

PRIs – the support structure for grassroots Scheme Management

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Scheme Execution at Grassroots (Recommended Roles)Sr No Scheme

NameActivities Responsibility

CenterGP CSC

1 NREGA Information on NREGA scheme, eligibility criteria for beneficiary and benefits

✓

Availability of form for job card ✓Submission of application for Job Card ✓Verification of application ✓Issuance of Job Card ✓Demand of work on job card ✓Allotment of work ✓Information on Payment of wages ✓Entry in Job card and muster roll ✓Selection of work for NREGS ✓Approval of works in PRI meetings ✓Approval of work on the basis of NREGS criteria ✓Preparation of detailed work plan ✓Release of fund for execution of work ✓Implementation of work ✓Closure of work ✓Maintaining records ✓Audit of the scheme ✓Preparation of MIS reports on implementation of scheme ✓

17

Important Finding – Citizen Service Delivery

State Services OfferedKiosks CSC GP Office Others

Andhra Pradesh

Rajiv Internet Kiosks / RSDP are merged into Rajiv Internet Village:1.Payment of Mobile bills2.Payment of Insurance Premium3.Sale of Competitive Exams Forms 4.Rail Ticket Booking etc.5. Revenue Services: Case, Income, nativity Certificates, land records are envisaged to be delivered.

Integrated with Rajiv Internet Village

1. Registration and issuance of birth certificate2. Registration and issuance of death certificate3. Recommendation for layout4. Permission for Construction of Building / Approval of house building plan5. Issue of Valuation Certificate for Property and Many More

GP Office performs the back-end functions that can be delivered through CSCs

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Himachal Pradesh

eSugam Centres1.Collection and delivery of final documents for arms license2. Booking of Railway tickets3. Senior citizen passes4. Passport formSabji Suchna Kendra1. Information dissemination - crop related, market price of agricultural producePehal - eGovernance Centre1. Issuance of DL, RC

1. Utility bill payments

1. Issuance of Certificates for Birth Death, Income etc2. Payment of house tax

1. eSamadhan - Online grievance filing.


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West Bengal

1.Railway Tickets2.Electricity Bill3.Water Bill4. Internet Browsing5. Digital Photocopying6.Soil Testing7. Telephone bills8. DTP9. Copy of Records of Rights

1.Registration of Job Card2.Birth & Death Certificate3.Application for SC/ST scholarship disbursement4.Application for Old Age/ Widow Pension5.Caste Certificate6.Disability Certificate7.Income Certificate8.Residential Certificate9. Legal Heir Certificate10. Application for Artisan & Fishery Pension

Auxiliary Nurse/MidwivesRegistration of pregnant women & new birthPost OfficeDisbursement of Artisan & Fishery Pension


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Assam 1. Railway ticket booking, 2. LIC Insurance etc.

1. NoC for setting up business, NoC for loans etc.2. Grievance redressal3. Receipt of application for BPL cards4. Scheme related services like Job Card for NREGA, IAY houses, SGSY cheques, Old age Pensions etc.


21



Gujarat Jan Seva Kendra: Touch Screen Kiosks - All talukas are given a touch screen kiosks to be installed in the building premises. These kiosks are to be used to know services, schemes, procedures to be followed and other basic information about taluka and other things.

1. Mobile Recharge2. LIC insurance3. Train Ticket Reservations4. Flight, Bus Tickets

1. Certificates related Birth, death, character, Income, Caste through e- Gram2. Record of Rights (Land Records)3. Payment of Electricity Bills4. Soil Test Certificates,5. Download of all application forms through eGram and Many more6. NREGA job card issue


22



Madhya Pradesh

Samadhan Kendras1. Domicile Certificate2. Registration of vehicles3.Marriage Registration Certificate4.Birth & Death Certificate5.Khasra & B-1 Copy6.BPL Certificate7.Copy of voter list

1.Mobile recharging2.Railway e-ticketing3.Red bus service

1.Birth & Death Certificate2.Apply of widow/old age pension3.Land/property transfer4.Apply for new Ration Card5.Employment registration & application for unemployment allowance 6.Registration for scholarship disbursement

Aganwadi WorkersRegistration of pregnant women & new birth


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Core Common Applications

Application Description

1 National Panchayat Directory

Unique codes to all Panchayats, delimitation of Panchayats, will link all applications of e-panchayats

2 ActionSoft Scheme Implementation & Monitoring

3 Asset Directory information of assets & utilities created and maintained by Panchayats. This would evolve into an on-line Panchayat Assets/Utilities directory

4 ServicePlus To facilitate delivery of services to citizens

5 Panchayat Portals

Web site for each panchayat, integration with other software applications for panchayats, to act as a single delivery gateway, using single sign-on.

6 Panchayat Profiler Socio-economic Information, Socio-demographic Information, Public Infrastructure & Services, Geopolitical Information of panchayats

24

Core Common Applications … Contd

Application Description

7 PlanPlus Panchayat-wise Perspective Plan, Draft Plan, Action Plan & head wise estimates of the budget

8 PRIASoft Capture details of receipts & expenditure by PRIs, generate cash book, various registers, Utilization Certificate for various schemes

9 Social Audit Social audits conducted by Gram Sabha, the action taken report etc.

10 Grievance Redressal

For citizens to lodge his/her grievance, its redressal

11 Basic GIS Applications

Maps of panchayats & integrate with other applications for panchayats such as Panchayat Profiler, Planning & Budgeting, Asset Directory etc. so that a spatial view of the profile/plan of a panchayat can be obtained by overlaying various non-spatial data.

12 Skill Management

To take care of training needs of Panchayat officials including elected representatives

National Panchayat Portal

Panchayat Profiler Asset Directory

GIS

Accounting & Taxation

Planning & Budgeting

Scheme Impl.

Monitoring

Financial Progress Physical Progress

Approved Works

Approved Works

• Employment eligibility

• Income data

Employment

• SSA/RMSA Enrollment data / MDM data

• Scholarship eligibility

Education

• Old age benefits• Widow / disability

pension

Social Welfare

• From NREGA• From BRGF etc• From other

Central Schemes• From State

Schemes• Own Sources

Assets

National Panchayat DirectoryNational Panchayat Directory

Soci

al A

udit G

rievance Redressal

Training & Capacity Building

Data on Expectant mothers

Birth data – Health monitoring

Monitoring of mal-nutritioned children

Immunization readiness

Health

32

Citizen Service Delivery – Service Plus

Service No. of States requiring service

Birth / death certificate 21

Common certificates (Caste, Income, BPL, residence, domicile)

20

NREGS (registration, job card, demand for work)

16

Old age / Widow / disability pension 16

RTI 9

Marriage certificate 9

Ration card 8

• Certificates• Pension disbursements• NREGS

Services commonly identified

Through Extensive BPR

• Identified 15 existing and 5 new

services for all States

• Identification of services through

validation across the hierarchy viz.

State, District, ZP, Block, BP, Gram

Sabha & GP

• Detailed To-Be process maps

defined for each of these services

Service Plus Software• Defines a generic service so that any service can be

easily defined / modified – Highly customizable• Web interface for direct access to citizens• Can integrate seamlessly with other software of the

Panchayat Application Suite

Thank You

2nd Oct, 09 to 2nd Oct, 10

“Year of the Gram Sabha -for empowered people & accountable Panchayats”

34

Broadband Coverage – 30/Apr/2010

BROADBAND COVERAGE OF VILLAGE PANCHAYATS 30.04.2010

Village Panchayats Covered through Planned through

S.No Circle Total VPs ADSL Wi-MaxTotal Covered

2 Mbps BB feasible on ADSL ADSL Wi-Max

Total Planned

1 A & N 67 56 0 56 X 0 0 0

2 AP 21870 10917 0 10917 X 0 5121 5121

3 Assam 2489 693 275 968 X 0 2014 2014

4 Bihar 8463 1679 422 2101 1442 72 6824 6896

5 Chattisgarh 9837 1493 252 1745 1493 326 2815 3141

6 Chennai 1730 139 0 139 X 0 139 139

7 Gujarat 14031 7014 0 7014 6181 0 2302 2302

8 Haryana 5884 4098 1139 5237 4098 0 1245 1245

9 HP 3243 1308 109 1417 X 734 1168 1902

10 J&K 4893 642 0 642 X 6 2077 2083

11 Jharkhand 4559 321 548 869 321 0 3939 3939

12 Karnataka 5652 3256 0 3256 X 109 757 866

13 Kerala 991 989 0 989 X 0 0 0

14 Kerala-Lakshadeep 10 5 0 5 X 1 0 1

15 Kolkatta 158 158 0 158 X 0 0 0

16 MP 23004 2636 1521 4157 X 291 11181 11472

Sources: (1)BSNL

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Broadband Coverage – 30/Apr/2010 …Contd

BROADBAND COVERAGE OF VILLAGE PANCHAYATS 30.04.2010

Village Panchayats Covered through Planned through

S.No Circle Total VPs ADSL Wi-MaxTotal Covered

2 Mbps BB feasible on ADSL ADSL Wi-Max

Total Planned

17 Maharashtra 28079 9366 0 9366 X 0 5964 596418 N E I- Tripura 1003 160

342

502 X 0

1000

100019 N E I- Mizoram 768 175 175 X 6 620 N E I- Megalaya 0 0 0 X 0 0

21 NE II- Arunachal Pradesh 1766 70

148

218 X 0

434

43422 NE II- Manipur 1514 60 60 X 0 023 NE II- Nagaland 1110 982 982 X 0 024 Orissa 6494 1379 0 1379 X 0 2633 263325 Punjab 12200 9642 689 10331 X 82 848 93026 Chandigarh 23 16 0 16 X 0 0 027 Rajasthan 8370 2424 522 2946 X 0 5424 542428 Tamil Nadu 11433 7311 0 7311 X 0 2166 216629 TN- Pondicherry 98 98 0 98 X 0 0 030 UP (East) 37607 7913 1168 9081 X 0 28526 2852631 UP (West) 13660 2585 3149 5734 X 0 8705 870532 Uttaranchal 7546 1698 303 2001 1698 0 974 97433 W.B. 3354 1137 292 1429 X 211 1714 1925

34 WB Sikkim 163 66 0 66 X 5 0 5

Total 242069 80486 10879 91365 15233 1843 97970 99813

Note: X--> Information is being collected from these StatesSources: (1)BSNL

36

State Name

ZP BP GP

No. of Offices

No. of ZPs having

computersNo. of Offices

No. of BPs having

computersNo. of Offices

No. of GPs having computers

Andhra Pradesh 22 22 1097 1097 21809 21809Arunanchal Pradesh 16 0 150 0 1751 0

Assam 21 21 185 185 2202 0Bihar 38 0 531 0 8463 0

Chattisgarh 16 16 146 146 9820 0Daman & Diu 2 2 14 14

Goa 2 2 189 189Gujarat 26 26 224 224 13693 13693Haryana 19 19 119 119 6155 0

Himachal Pradesh 12 12 75 75 3243 1185Jammu & Kashmir 22 0 143 0 4139 0

Jharkhand 24 0 212 0 4559 0Karnataka 29 29 176 176 5628 5628

Kerala 14 14 152 152 999 999Madhya Pradesh 48 48 313 313 23040 0

Maharashtra 33 33 351 351 27896 409Manipur 4 4 165 165Orissa 30 30 314 314 6234 6234

Puducherry 10 10 98 98Punjab 20 20 141 141 12809 0

Rajasthan 32 32 239 239 9148 1100Sikkim 4 4 163 163

Tamil Nadu 30 30 385 385 12618 12618Tripura 4 4 40 40 1040 0

Uttar Pradesh 71 71 820 820 52126 0Uttarakhand 13 13 95 95 7541 0West Bengal 18 18 341 341 3354 3354

Computers in over 80% of ZPs & BPs; But only 35% of GPs

37

CSC Status – DIT Website

• As on 31st October 2009, a total of 55,979 CSCs have been rolled out in twenty-five States.

• Master Service Agreements (MSA) have been signed in 25 States covering 109,348 CSCs.

• The rollout is more than 75% complete in 5 States & in another 7 States the implementation has crossed half way mark.

• Another 2 States have completed the bid process & rollout is expected to commence shortly.

• Expected roll out of 100,000 CSCs to be largely complete by June 2010.

• SPV is being formed, so that the Government can progressively migrate to an e-Governance platform and enable services through the CSC network. Government of India is in the final stage of forming the SPV. The name of the SPV is "CSC e-Governance Services India Ltd".

Some of the CSCs have reportedly become non- operational in view of lack of availability of adequate

G2C & other services

38

Integrated Child Development Services (ICDS)

Objective: Lay the foundation for proper psychological development of the child

E-Readiness

No IT Initiatives for the ICDS as of now.

Expectations from ePRI MMP

1. Information management2. Tracking of actual delivery of service to the intended

beneficiaries

Intended Beneficiary

• Women & ChildrenKey Stakeholders► Ministry of Women and Child Development► Ministry of Health and Family Welfare► Medical Officers incharge of Health Sub-Centres

and Primary Health Centres► ANM► District Programme Officers (DPOs)► Child Development Project Officers (CDPOs)► Anganwadi Worker► Lady health visitors (LHVs)► Auxillary Nurse Midwife and female health workers► PRIs (Data repository at village, block, Tehsil/Talluk

and District level to facilitate District Planning Process & Maintain latest Parivar Register)

Central Line Ministry

Ministry of Women and Child Development

Challenges Faced ► Information not readily available► Information regarding other scheme entitlements like

PDS to all the poor women given or not► Anganwari register monitoring ► Availability of Health worker at village level► Immunization Status► Capturing status of availability of drinking water

39

National Rural Employment Guarantee Scheme (NREGS)

Objective: To enhance livelihood security in rural areas by providing at least 100 days of guaranteed wage employment

Intended Beneficiary

• Rural households whose adult members volunteer to do unskilled manual work

Key Stakeholders► Wage seekers► Gram Sabha► PRIs, specially the gram panchayat► Programme Officer at the block level► District Programme Coordinator► State Government► Ministry of Rural Development► PRIs (involved in the complete lifecycle of the

scheme from Planning to implementation and monitoring)

Central Line Ministry

Ministry of Rural Development

Challenges Faced► Currently data being entered at the block level, it is

desirable to have the data entered at GP► The manpower at GP level is not capable enough in

using computer and the web based IT applications.


1. Data entry from GPs2. Trained manpower at GP for accounting & IT

application usage

E-Readiness► Use of web application for entering fund flow details and

Planning and Works Management Module

40

Sarv Shiksha Abhiyaan (SSA)

Objective: Availability of quality elementary education to children

Intended Beneficiary► Children

Central Line Ministry ► Ministry of HRD► Department of School Education & Literacy

Challenges Faced ► Monitoring of scheme

E-Readiness► No scheme specific software. A web based MIS

reporting tool is being used for provide MIS and scheme related information

Key Stakeholders► Ministry of HRD► Department of School Education & Literacy► Department of Rural Development► Department of Panchayati Raj► NGO► Panchayats

► Monitoring & supervision of scheme at Gram level


1. ICT based solutions / interventions at PRI level► Connectivity at the lowest level ► Management of lowest level legacy data and facility to

update data at the lowest level► Integration with other scheme data such as state

pension schemes etc2. Capacity Building interventions required at PRI level for:

► Trained and skilled manpower at Village level

41

National Panchayat Portal

National Panchayat DirectoryNational Panchayat Directory

Accounting &

Taxation

Planning &

Budgeting

Scheme Impl.

Monitoring

PRI Profiler Asset Directory

Service Delivery

Skill Management

GIS

Social Audit

Grievance Redressal

Approved Works Approved Works

Financial Progress Physical Progress

Resource Profile Completed Assets

Asset Profile

Physical Progress

Resident & Employee Details

Appr

oved

Pla

n

Empl

oyee

/ El

ecte

d Re

pres

enta

tive

Det

ails

Rece

ipt &

Exp

D

etai

ls

Citiz

en /

Empl

oyee

Det

ails

Documents

The Future Panchayats A presentation on e-Panchayat MMP by