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arkadin.com

Steve Schwartz, Vice President of Global UC Architecture, Arkadin

The Future of UCaaSwith Hosted Lync: a Service Provider's Perspective

A BRIEF HISTORY OF LYNC

DOS Windows 1.0 1988Steve Starts

Internship with IBM

OS/2LAN Server

LAN Manager

1990Steve Deploys OS/2

for Boeing 777 Program

1993Steve Starts at

SQLSoft - Deploys first Windows NT beta desktops at Microsoft

Windows for Workgroups

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A BRIEF HISTORY OF LYNC

MSMail Exchange 4.0-5.5 1997Steve Starts

implement.com

Exchange 2000, RTC

First Multitenant Hosting Guidance out

of Microsoft

HMC

LCSFirst solution for UC out of

Microsoft

2006Steve starts

Chinook Communications

OCSEnhanced Voice

Solution firs VoIP switch integrated

hosted UC solution out of Microsoft, integrated

with BroadSoft

BPOS, Leveraging HMC

A BRIEF HISTORY OF LYNC

2008Chinook launches first

Hosted OCS integrated with

BroadSoft

Lync 2010 Office 365 2012

Chinook Launches

first Lync Hosting

Pack service

worldwide

Cloud OS and the Hosted

Private Cloud

2014Arkadin acquires implement.com/

Chinook Communications

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WHY IS THE PACE PICKING UP?

User experience is very good, especially Mobility, Web, and VideoIntegration with Office – with spell check!Millennial’s Entering the Workforce

Cost containmentHigher Value Services

Accelerate ITFocus ITUnburden IT

ROI, User Experience

Flexibility & Phased

Deployment Approaches

not only by service block, but also user block, not all

users have to have all functionality out of the gate

GEO-Support Training Network .

Unblock IT

WHAT PAIN POINTS WE WANT TO SOLVE FOR THE CUSTOMERS

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All inclusive hosted UC with Lync & Exchange

Ideal for companies looking or new Microsoft based UC

solution hosted and managed in the cloud

Add telephony features to Office 365

Ideal for companies looking to extend their

existing UC capabilities with key features such as

telephony

Bring scalability to your UC solution

Ideal for companies looking to extend the reach of their existing

on-premises Lync deployment with a hosted solution

UCaaS solution tailored with any

feature or configuration.

Suitable for all customer profiles

4 CORE OFFERS TO SOLVE CUSTOMER PAIN POINT

Arcstar Conferencing from the NTTA Cloud Portfolio

INTER

NET

UC&C Services UC&C = Unified Communications and Collaboration

ArcstarUCaaS

Arcstar ConferencingPowered by Arkadin

EnterpriseCloud

Datacenter(Nexcenter)

Virtual Desktop(eVDI)

Security(Wideangle)

ArcstarSIP Trunking

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EVERYTHING IS

AWESOME!!!(Well, it is and it isn't)

WHAT ABOUT OFFICE 365?

Isn't Lync designed to not only be a UC platform but in fact displace on premise PBX systems?· Lync as a phone system trap

WHAT ABOUT OFFICE 365?

Exchange, SharePoint, Office, OneDrive are great

Lync as a Phone System is the Challenge

is the solution

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What is the driver to Hosted Private Cloud?

MULTITENANT VS. HOSTED PRIVATE CLOUD

Single Sign OnComplexity of RequirementsLine of business AppsPBX IntegrationComplianceOn premise Exchange and ADBig Data for Communications

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WHAT THE OPPORTUNITY IS FOR A CHANNEL AND FOR SI'S VISION• Lync will continue and accelerate as not

only a UC platform but more widely recognized as a PBX replacement

• This will in turn drive demand for updated and Lync native contact centers

• The potential gains associated with leveraging a maturing cloud based platform will become more widely acknowledge and accepted up market

• Complex requirements for resiliency, network access, security, compliance, contact centers, and support will drive larger companies to Hosted Private Cloud Lync

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THE FUTURE OF UCaaS• In world with “Universal Communications”

• PSTN usage begins to decline

• My universal contact is s.schwartz@Arkadin.com

• Voice, IM, Email, Video – all available with universal contact

• We still need Contact Centers

• We still need bridging to PSTN• Not all geographies evolving communications at same pace

• It will be much easier and efficient to connect with people and do business globally

• The best user experience that delivers on this promise will be the platform elevated by users –Lync is very strong in this regard