Embed Size (px)
Citation preview
Unified Communications as a Service (UCaaS)
Guaranteed Business OutcomeMedy Shahoveissi
Global Cloud Networking | Advanced Managed Security | Cloud Unified Communications
Global provider of cloud-based Network, UCaaS and Managed Security services, seamlessly delivered to satisfy business outcomes through
innovative technologies and customized solutions.
Customers Focused Engaged Transparency
3
Why Masergy?
Guaranteed Business Outcome Single Network for Voice, Data & Security
Guaranteed SLA to the desktop
Proof of Concept at no charge
Business Continuity
Predictable OP-EX
Global Reach
Obsolescence-proof technology
3
66
World-Class Customer Experience Implementation Methodology 24/7/365 Support Account Management
4UCaaS Vs. In-house PBX
Premises Equipment Sales are Declining 5
Globally, PBX revenue (TDM, hybrid, pure IP) sank 6% (year-over-year)
- Infonetics, Aug 22nd 2014
Q1 2013 Q1 20140
1,000
2,000
3,000
4,000
548 557
1729 1281
783668
311279
Below 100 Lines IP PBXAbove 100 Lines IP PBXBelow 100 Lines TDM PBX
Line
s / E
xten
sions
33712785
PBX Line Shipments - MZA Limited, 2014
Obsolete technology requiring ongoing upgrade and maintenance costs
Multiple vendors, bills and finger-pointing issues
Time-consuming and difficult deployments
Large upfront Capital Expenditure (Cap-Ex)
Not Scalable, not feature-rich
Waste of In-house human resource time, or paying outside PBX vendor
In-House PBX Pains6
UCaaS Adoption Is on the Rise7
• The premises base is migrating to Cloud UC
• Enterprises leverage hybrid model to transition to Cloud UC
PBX/IPPBX Lines86%
Hosted Business Telephony Lines
14%
“80% (of) North American institutions hosting or planningto host critical applications in the cloud” - McKinsey
8
ALL THIS UC STUFF IS GOBBLEDEEGOOK TO ME. THE LAST THING WE NEED IS ANOTHER COMPLEX TECHNOLOGY TO MANAGE.“
“Easy to Deploy & Maintain Dynamic Scalability & Growth 8
I CAN’T AFFORD TO GET LOCKED INTO ANY TECHNOLOGY WITHOUT THE ABILITY TO SCALE. I NEED THE FLEXIBILITY TO MAKE IMMEDIATE CHANGES WHEN NECESSARY.“
“
9
I DON’T FEEL COMFORTABLE ABOUT SPENDING BIG MONEY ON A NEW PHONE SYSTEM. WE DO NEED IT, BUT I DON’T NEED THE EXPENSE RIGHT NOW.“
“Predictable OPEX Model Pay for What You Use 9
HAVING THE LATEST TECHNOLOGIES IS NECESSARY TO STAY COMPETITVE, HOWEVER, FEATURES ARE EXPENSIVE AND ONLY CERTAIN ONES APPLY TO OUR USERS.“
“
10
OUR EMPLOYEES WORK IN ALL KINDS OF LOCATIONS. OUR COMPANY RELIES ON HAVING THE RIGHT PRODUCTS FOR ALL OF THE WAYS WE COMMUNICATE.“
“Distributed Workforce, Unified Presence Business Continuity 10
PHONES KEEP THE HEART OF MY BUSINESS BEATING. IF SERVICE STOPS FOR ANY REASON, IT CAN CAUSE SIGNIFICANT DAMAGE.“
“
11
Why Masergy? Unique Value Propositions (UVPs):
Guaranteed Business Outcome Single Network for Voice, Data & Security
Guaranteed SLA to the desktop
Proof of Concept at no charge
Business Continuity
Predictable OP-EX
Global Reach
Obsolescence-proof technology
11
66
World-Class Customer Experience Implementation Methodology 24/7/365 Support Account Management
12Scalable & Extensible Solutions
Exte
nsib
le fu
nctio
nalit
yAd
d on
ly w
hat y
ou n
eed
Scalable in sizeAdd only when you need it
UCaaS, Network, Security
Unified Messaging
IM & Presence
Video
Conferencing
Mobility
WebRTC
Web Collaboration
Future Applications A Full Stack of Customized Solutions Enterprise-Class UCaaS Intelligent SIP Trunking Hybrid Deployment Solutions Intelligent Network Enterprise Security Global Services UCaaS Analyst /Reporting Admin Portal Call Recording Business Process (APIs) Call Center
13
Masergy’s Hidden Cost Savings
Free Lifetime (Term) Hardware Warranty, Maintenance and Core Upgrades
Free Ongoing 24/7/365 Real-Time Support and Ongoing Training
Free U.S. & Canada calling
Free Built-in Disaster Recovery (DR)
Free Enterprise Tools: Conferencing Bridge, Call Analytics, Admin Portals
Free User Tools: Voicemail-to-email, Voicemail Transcription
14World-Class Customers
15
Global UCaaS Coverage
Global OfficeGlobal DID
16
Intelligent SIP Trunking
More than just call origination and termination
16
Benefits of our SIP Trunking:
Overlay advance UC features
Create a future migration path to UCaaS
PBX Fail-over in the cloud
Extension dialing between existing disparate PBXs
17UCaaS Hybrid Delivery Model
Intelligent SIP Trunking
UCaaS Global UCaaS
Simultaneous Deployment of UCaaS & SIP to Accommodate Desired Business Outcome
-UCaaS-SIP trunksor a hybrid of both…
18
WebRTC
Browser-based Communications
18
WebRTC technology adds real time communications capability to the browser
without the need for phones, plugins or subscriptions.
Virtual Meeting Room
Visual Auto Attendant
Business Benefits: Better customer experience, flexibility, competitive advantage
19
Open APIs
Business Process Integration
Easily integrate Masergy UCaaS with leading CRM, ERP and office productivity applications such as SalesForce.com
Standard Application Program Interface (API) for custom integration with multiple open standards-based applications
20
Business App Integration
UC platform supports RESTful APIs Custom-build any application to
automated business processes Chrome Extension Dialer - Free
Salesforce Integration Google Office 365 Any App with RESTful APIs Zendesk coming soon
21
Single global network: ASN Software-defined Application-focused ISC: Intelligent Service Control:
Ability to modify services, bandwidth and QoS INA: Intelligent Network Analyst:
Real-time application and network forensics and reporting
NFV: Network Function Virtualization: Focuses on optimizing the network services to
accelerate service innovation and to address desired business outcome with outcome-based designs.
Software-Defined Network (SDN): Guaranteed Outcome
22
Advanced Threat Management
Continuous Monitoring by Experts
Patented Machine Learning Algorithms and Big Data Analytics
Integrated Perimeter Security Solutions
Unified Enterprise Security (UES)
23
Opportunity to evaluate Masergy prior to full-scale deployment
Excellent risk mitigation strategy prior to implementing UCaaS
Free and no obligation
Defined Success Criteria
Hands-on experience for all users
Proof of Concept
23
24
Guaranteed Business Outcome
Strategic consultation, future-proof technology
Fully-customizable global UCaaS, Network & Security
Industry-leading global SLA & Implementations
Predictable Op-Ex with free calling
Global service availability
Built-in disaster recovery to ensure business continuity
Lifetime warranty, maintenance, support & training
Innovative Technology &
Strategic Consultation
Customer Experience
Customizable Solutions,
Outcome-Based Design
Desired Outcome
Summary
24
25
Medy ShahoveissiGlobal Cloud Communications Manager (GCCM)
Thank you for your time!
