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M A N A G E D D E S K T O P S E R V I C E S
[email protected] | (800) 523-3081 | kraftkennedy.comY O U R T E C H N O L O G Y C O N S U L T I N G P A R T N E R S I N C E 1 9 8 8
MANAGED PLATFORM MANAGED APPLICATIONSMECM (SCCM)/MDT infrastructure updates
MECM (SCCM)/MDT task sequence maintenance
Windows 10 in-place upgrade task sequence
Device driver and BIOS/UEFI updates
Monthly Executive Summarymeetings
Access to Kraft Kennedy’s CMInsights for SCCM advanced reporting
Access to Kraft Kennedy’s AppBakery
Application portfolio management via AppBakery
Application version feature analysis via AppBakery
Application packaging via AppBakery
UE-V template library
Monthly customized applicationrationalization and featureanalysis newsletter
+
=
H O W I T W O R K S
Managed Platform+
Managed Applications
YOUR MODERN, SECUREMANAGED DESKTOP
THE FIRST SOLUTION OF ITS KIND.Designed to help companies thrive, not buckle under the continuous treadmill of application updates.
Managed Desktop is an innovative methodology developed by Kraft Kennedy to manage continual deployment, patching, and compatibility for your firm’s desktops and mobile devices.
appbakeryby
MANAGED DESKTOP ESCALATION SUPPORT50+ reactive support hours Add-on to existing Managed Desktop Agreement
High level reactive desktop troubleshooting
Access to Kraft Kennedy’s Enterprise Client Systems team
MECM (SCCM) ESCALATION SUPPORT
25+ reactive support hours High level reactive SCCM troubleshooting
Access to Kraft Kennedy’s Enterprise Client Systemsteam and wide knowledge base
M D S E S C A L AT I O N S U P P O R T | 2
[email protected] | (800) 523-3081 | kraftkennedy.comY O U R T E C H N O L O G Y C O N S U L T I N G P A R T N E R S I N C E 1 9 8 8
PROACTIVE MONITORING SERVICES
REACTIVE SUPPORT SERVICES
MONTHLYReview health and status of System Serverinfrastructure including:
Site status
Component status
SCCM client
Automated deployment rules
Deliverables:A report on any issues encountered/remediated
QUARTERLYReview version of operating system components including:
Current branch
Automated deployment kit
Microsoft deployment toolkit
SEMI-ANNUALLYReview SSL certificates, licenses, Enterprise Agreements / Software Assurance agreements, etc. for expirations
Review System Center SQL version and backup status
ANNUALLYPerform an architecture, configuration, and performance assessment of your SCCM environment
Provide a 4 hour strategic SCCM discussion to make recommendations regarding goals, priorities, trends, etc. for the upcoming year
Deliverables:SCCM wellness report
Detailed list of notes from the annual strategic meeting
M A N A G E D D E S K T O P S E R V I C E S | 3
[email protected] | (800) 523-3081 | kraftkennedy.comY O U R T E C H N O L O G Y C O N S U L T I N G P A R T N E R S I N C E 1 9 8 8
Deployment Infrastructure Updates (SCCM or other)
OPERATING SYSTEM DEPLOYMENT AND APPLICATION DELIVERY
Device Driver Updates
Print Driver Deployment
Deployment Task Sequence Maintenance
In-place Upgrade Process Development
Device Driver Testing
Print Driver Testing
Production Deployment User Coordination
User Data Migration Updates
Managed Pilot Testing and Remediation
Production Deployment Management
Profile Management Updates
User Acceptance Testing (UAT) Execution
Citrix Application Server/Workstation Testing
Group Policy Settings Updates
Citrix Application Server/Workstation Updates
ASREQUESTED
ASREQUESTED
ASREQUESTED
ASREQUESTED
CMInsights
PROJECT MANAGEMENT
Monthly Status Report and Meeting
Application Portfolio Management via AppBakery
APPLICATION LIFECYCLE
Application Packaging via AppBakery
Application Media Management
UE-V Template Library
Application Rationalization Meeting
Application Version Feature Analysis
Application Integration
MANAGEDAPPLICATIONS
ASREQUESTED
ASREQUESTED
ASREQUESTED
MANAGEDPLATFORM
MANAGEDDESKTOP