PRIMARY FEATURES

• Enterprise-class Hosted IP phone system

• Unlimited local and long distance service

• Direct Inward Dial (DID) and Voicemail per user

• “Plug and Play” IP handsets INCLUDED

* May be optional

PRODUCTIVITY-ENHANCING FEATURES

• Unified messaging (voice mail/fax in email)

• Find me, Follow me mobility features

• PC call control (click-to-dial)

• PC and phone-based corporate directory

• Complete control over your settings via the award-winning OSSmosis Portal

• CRM Integration

• IM&P• Soft phones and mobility

applications

The Evolved Office HPBX from BCNHPBX is a cloud-based communications solution that frees your business from managing carriers, phone systems and vendors by providing an enterprise IP PBX, advanced end-user features, and world-class voice services to any user, in any location, for a predictable monthly fee.

WHY CHOOSE THE EVOLVED OFFICE: HOSTED PBX?

Simplicity - Eliminate service issues and finger pointing between your PBX vendor,

carrier, ISP, and Network Integrator.

Economics - Reduce your monthly communications expenses with free in-network

calling and unlimited usage* while eliminating the capital required to purchase new

equipment.

Productivity – Integrate communications and your PC Desktop while delivering

advanced services to users on the road and at home.

Control – Enjoy unmatched control and point-and-click configuration over all services

through our award-winning OSSmosis Portal.

Performance - Our team of network and security professionals monitors and manages

your services 24x7.

Stability - Enjoy built-in disaster recovery/business continuity features – the off-premise

nature of a hosted PBX means that your business keeps running regardless of what

happens at your physical location. With miltiple failover options, including the option to

fail over to public IP, your business stays up and running under all circumstances.

Scalability – Add users and services when needed and leverage the support of

experienced PBX professionals.

© 2016 BCN Telecom. All rights reserved. BCN and the BCN logo are trademarks of BCN Telecom Inc.All other company and product names may be trademarks of the respective companies with which they are associated.

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SOLUTION OVERVIEW HOSTED PBX

WITH BCN COMPLEX NEVER MEANS COMPLICATEDBCN is a privately held, debt free and management owned non-facilities based CLEC providing voice, data, cloud and wireless services to over 25,000 business clients. We are the single-source provider for custom-configured, flawlessly provisioned and meticulously maintained telecommunications solutions. Our tenured and expert team delivers solutions crafted from the best-in-class portfolios of more than 75 unique wholesale network partners. Thousands of channel sales partners nationwide work hand-in-hand with BCN as trusted advisors to current and prospective clients.

VVX 300

Features

• Extension number• E911 on main number• Corporate Directory• Standard features• Rated usage

(per minute)

Common Area plus:

• Voicemail• Unified Messaging• Unlimited calling

Development API

Standard Seat plus:

• Assistant Toolbar• Mobility Package• Remote Call Control• SCA/BLF

Development API

Users

• Lobby area

• Break room

• Lunch room

• Internal-only extensions

• Administrative andgeneral staff

• Call center personel

• Office workers without aneed for remote callcontrol

• Executives

• Remote workers

• Power users

• Office workers withremote call control

COMMON AREAStation

ENHANCEDUser

PREMIUMUser

VVX 400 VVX 500, 600 No Handset

Handset OptionsGig Handsets Available

© 2016 BCN Telecom. All rights reserved. BCN and the BCN logo are trademarks of BCN Telecom Inc.All other company and product names may be trademarks of the respective companies with which they are associated.

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SOLUTION OVERVIEW HOSTED PBX

Feature Description Premium User

Enhanced User

Common Area Station

Caller ID Enables the delivery of a caller’s identity to a user via the phone and applications

X X X

Group Directory Enables users to search your cor-porate directory from the Evolve IP handset.

X X X

N-Way Calling Allows users to initiate a three way call from the handset; N-way calling from applications.

X X X

Overhead Paging Allows organizations to connect and dial into a third party speaker system for paging, which may be across locations.

X X X

Privacy Removes a user from the corporate directory to prevent unsolicited call-ing from outside the organization.

X X X

Call Forward Always

Enables a user to redirect all incom-ing calls to another phone number. X X X

Call Forward Busy

Enables a user to redirect calls to an-other destination when an incoming call encounters a busy condition.

X X X

Call Forward No Answer

Enables a user to redirect calls to an-other destination when an incoming call is not answered within a speci-fied number of rings.

X X X

Call Forward Not Reachable

A business continuity setting that pushes calls to user’s cell phones when a handset is unable to reach the hosted PBX platform.

X X

Voicemail / Unified Messaging

Enables users to receive voicemail on the handset, a .WAV file of the mes-sage delivered to email, and receive an SMS notification alert..

X X

Voice Platform API Allows businesses to integrate busi-ness applications with the Evolve voice platform for common features, such as: click to call, caller ID lookup, screen-pop, and more.

X X

Anywhere (Twining)

Enables users to receive calls on mo-bile device and transfer calls seam-lessly with deskphone. Enables users to place outgoing calls from mobile device using business caller ID.

X

Busy Lamp Field (Line monitor)

Enables a user to view the status (on hook, off hook) of another extension or DID.

X

Shared Call Appearance

Enables multiple devices (handsets) to have an appearance of an exten-sion or DID, and share calls between multiple devices.

X

Alternate Numbers

Enables users to have more than one inbound telephone number, both domestic and international for receiv-ing calls.

X

IP Phone System Features

© 2016 BCN Telecom. All rights reserved. BCN and the BCN logo are trademarks of BCN Telecom Inc.All other company and product names may be trademarks of the respective companies with which they are associated.

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SOLUTION OVERVIEW HOSTED PBX

Feature Description Premium User

Enhanced User

Common Area Station

Call Barge Enables the user to barge-in on the call if already answered, creating a three-way call.

X

Push to Talk (Intercom)

Enables user to intercom (1 to 1) other users in the organization on their speakerphone.

X

Directed Call Pickup

Enables a user to answer a call directed to another phone in their group.

X

Do Not Disturb Allows users to set their station as unavailable so that incoming calls are given a busy treatment.

X

Evolved Assistant Toolbar

Integrated Microsoft Outlook, Inter-net Explorer and Firefox toolbar that enables users to make and accept telephone calls, view group directory and call history, and change personal call flow settings.

X

N-Way Calling Allows users to add any number of other parties to a call from the Evolved Assistant Toolbar, up to a maximum of 15.

X

Remote Office Enables users to access and use their Evolved Office service from any end point, on-net or off-net (for example, home office, mobile phone).

X

Call Forward No Answer

Enables a user to redirect calls to an-other destination when an incoming call is not answered within a speci-fied number of rings.

X

Selective Call Acceptance/Rejection

Enables a user to define criteria that causes certain incoming calls to be allowed or rejected. X

Simultaneous Ring Enables users to receive voicemail on the handset, a .WAV file of the mes-sage delivered to email, and receive an SMS notification alert.

X

Speed Dial Enables users one or two digit codes to call up to 100 speed dial numbers. X

Priority Alert Ring your phone with a distinctive ring when pre-defined criteria, such as phone number, time of day or day of week, are met.

X

Anonymous Call Rejection

Enables a user to reject calls from anonymous parties who have explic-itly restricted their Caller ID.

X

Call Forward Selective

Enables a user to define criteria that causes certain incoming calls to be redirected to another destination.

X

Call Park/Call Retrieve

Enables a user to hold a call and to retrieve it from another station within the group.

X

Call Pickup Enables a user to answer any ringing line within their pick-up group. X

Hoteling Enables a user (guest) to login to another phone and assume it as their primary phone for daily use, then re-vert back to the default (host) profile.

X

© 2016 BCN Telecom. All rights reserved. BCN and the BCN logo are trademarks of BCN Telecom Inc.All other company and product names may be trademarks of the respective companies with which they are associated.

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SOLUTION OVERVIEW HOSTED PBX

Feature Description Premium User

Enhanced User

Common Area Station

Evolved Office: UC-One

Provides users an application for in-stant messaging, phone and calendar presence, soft phone for voice and video calling, web collaboration, and mobility application. Supports PC, MAC, iOS, and Android.

Add-on N/A N/A

Lync Connect (Skype for Business)

Integration with Outlook, IE, Firefox, and Lync. Users have access to con-tact and enterprise directory search-ing, phone presence in Lync, click to call, call control, and more.

Add-on N/A N/A

Google Connect Enables businesses using Google Apps and Gmail to integrate phone presence into Gtalk, click-to-dial from contacts and email, inbound contact lookup, call searching, re-porting, and more.

Add-on N/A N/A

SalesforceConnect

Platform integration to provide automated call logging into Activity History in SF for contacts, leads, accounts, opportunities, and cases, click-to-call, access to call history, and more.

Add-on N/A N/A

ZenDesk Connect Platform integration to provide inbound caller ID lookup, automated call logging in tickets, click-to-call, access to call history, and more.

Add-on N/A N/A

CRM Connect Desktop application that integrates with more than 20 CRM applications to provide a screen-pop when looking up caller ID info in leading CRMs, click-to-call, access to call settings, enterprise phone presence, and more.

Add-on N/A N/A

UC Users include one or two applications from the options below based on sales order

Additional Unified Communications Services

Feature Description Premium User

Enhanced User

Common Area Station

Audio Conferencing

Access to an audio conference line with unique access codes for mod-erators to bridge participants.

Optional Optional N/A

Inbound Fax Messaging

Receive incoming fax messages as an attachment in email. Optional Optional N/A

Voicemail Scribe Delivers a transcription of your audio message to your email for reading on any device. Add on feature.

Optional Optional N/A

Call Recording Ability to record a user’s phone calls for storage and/or playback. Users can record all callsor activate record-ing on-demand.

Optional Optional N/A

© 2016 BCN Telecom. All rights reserved. BCN and the BCN logo are trademarks of BCN Telecom Inc.All other company and product names may be trademarks of the respective companies with which they are associated.

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SOLUTION OVERVIEW HOSTED PBX