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THE EVANS NETWORK OF COMPANIES
Accounts Receivable Introduction
ACCOUNT RECEIVABLE DEPARTMENT ROLES
Collections of receivables
Checking credit of customers
3 WAYS TO GET CREDIT
Email [email protected]
Fax 570-385-9139
Agent Portal http://agents.evansdelivery.com
AGENT PORTAL
SETTING UP CREDIT
Within one hour of the request you will get a response from the credit department
While you are waiting for a response Send the customer The Credit Application
Form Send the customer The Billing
Requirements Form
CANADIAN COMPANIES Must submit list of three US Carriers with a
minimum of 5k of revenue per month
Rate confirmations must reflect that charges are paid in US Funds and drawn from US Bank
Checking Credit Worthiness
COLLECTIONS OF RECEIVABLES
We will begin calling your customers at 30 days and if there are problems like Rejections Short Pays Missing Paperwork
At that point we will notify the Agent who billed the order
SHORT PAY PROCEDURE Upon Short Pay, AR will review documents
Include all paperwork in the load The collector will go to the customer for
further information If unable to resolve, the agent will be
contacted Upon Notification of the short pay, the agent
has one week to Respond Agent may be called upon to get resolution
from the Customer Short Pay reports can be obtained off the
Agent Portal
DEDUCTION PROCESS Occasionally, an Agent will be deducted for
a charge for which they are responsible for like… Unapproved accessorials Short pays due to incorrect billing
By billing correctly and staying on top of your aging, any agent can avoid deductions
AGING REPORTS
INTERNET CUSTOMER BILLING APL, OOCL, Hub Group, Hanjin, JB Hunt,
Maersk Lines, Mitsui O.S.K. Lines, Sea Star, Swift
The AR Department can help: Assign Login/Passwords Assist on Website Process Train Agent on process because every customer
is different Remember that both the web billing & Evans
billing needs to be completed
EDI / NON PAPER CUSTOMERS Full EDI – Including 214s, 210s, 204s, 997s
Statement Billing
FTP Documents / Invoices
Emailing Invoices
Contact [email protected] for EDI set up
FOR QUESTIONS CONTACT
