THE ERA OF

LIVING SERVICES

• Athens, 25 November 2015

LIVING SERVICES ARE THE RESULT OF TWO FORCES

THE DIGITISATION OF EVERYTHING

+LIQUID EXPECTATIONS

1990s

WEB & INTERNET

2000

MOBILITY

v2010s

LIVING SERVICES

WE’VE COME A LONG WAY

HOW WILL LIVING SERVICES CHANGE OUR LIVES?• Automation of low maintenance decisions and actions

• Long term learning from what we do

• Powered by data and analytics

• Collected from sensor rich objects and interactions via

everyday services

• Think about environments not industries

OUR HOMESOUR BODIESOUR FAMILIESOUR EDUCATIONOUR WORKOUR TRANSPORTOUR FINANCESOUR SHOPPING

WHY NOW?

WHERE WILL WE EXPERIENCE THEM?

• Growth of connected devices

• Sensors

• Network connectivity

• The cloud

• Big Data

• Evolution of UI

• Consumer expectations

The success metric is delight

Differentiation is in execution

The destination is living services

 

IN AN ERA OF LIQUID CUSTOMER EXPECTATIONS, THE BATTLEGROUND IS EXPERIENCE

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THANK YOUFJORDNET.COM @FJORD #LIVINGSERVICES