LE MAGAZINE DE I’ASSOCIATION CANADIENNE DES DISTRIBUTEURS DE PRODUITS CHIMIQUES

WINTER•2010WINTER•2010

LE MAGAZINE DE I’ASSOCIATION CANADIENNE DES DISTRIBUTEURS DE PRODUITS CHIMIQUES

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8.125” x 11”

ChemunicatorTHE MAGAZINE OF THE CANADIAN ASSOCIATION OF CHEMICAL DISTRIBUTORS

the

Contents

EditorCatherine Wieckowska

Design & LayoutVZiON Designswww.vziondesigns.caTel.: 416.712.2831 email | adam@vziondesigns.ca

PrinterPocket Press Printing467 Speers Road, Unit 14Oakville, ON L6K 3S4

Direct news releases, new product releases, professionalstaff changes, etc., to the Editor at CACD offices at theaddress above

The Chemunicator is published 3 times a year.

Advertising SalesCatherine Wieckowskae-mail: catherine@cacd.ca | Phone: (905) 844-9140

Copyright 2010 by Canadian Association of ChemicalDistributors. All rights reserved.

Note: CACD does not approve, endorse or promote, nor does it assumeany responsibilities for damages arising from the use of the products,services and technologies mentioned or advertised in the Chemunicator

CACD assumes no liability for errors, omissions or inaccurateinformation in the articles, advertisements, and/or accuracy ofinformation provided by writers, authors or vendors.

Responsible Distribution is a registered trademark of the CanadianAssociation of Chemical Distributors.

ChemunicatorTHE MAGAZINE OF THE CANADIAN ASSOCIATION OF CHEMICAL DISTRIBUTORS

the

FEATURES

A report on the 2010 Semi Annual Meeting – C. Campbell ............6Prairie Region TransCAER - a huge success ..................................12Germany seizes big business in China – M. Fermont ......................13Wrapped for ripeness – J. Schwarcz......................................................14CACD student scholarships in honour of 2011 IYC ....................15Evaluating the safety of your hazmat carriers – P. Stevens ........18Staring down the dreaded performance review – S. Byrne ......22Industry Canada - Chemicals Information – J. Margeson............24Communicating with young people – The Coaching Clinic ............24

DEPARTMENTS

PresidentsM E S S A G E ............................................ 4

Mark YourC A L E N D A R S ...................................... 5

CompanyN E W S ............................................................ 8

The GreenC H E M U N I T Y ......................................14

EmployeeN E W S ..........................................................16

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Responsible Distribution~ Our Commitment ~

MD

MD

349 Davis Road, Unit A | Oakville, ON | L6J 2X2Tel.: (905) 844-9140 | Fax: (905) 844-5706 | www.cacd.ca

CACD BOARD OF DIRECTORS

PresidentMichael Staley, Brenntag Canada Inc.

Vice-PresidentDavid Luciani, Min-Chem Canada Inc.

Secretary TreasurerDavid Lloyd, Diversity Technologies Corp.

Past PresidentRod Paterson, A. S. Paterson Company

Directors-at-LargeDavid Ballantyne, Sodrox Chemicals Ltd.Kathie Taylor, Charles Tennant & Co.Willy St.Cyr, Univar Canada Ltd.Randy Bracewell, ClearTech Industries Inc.Jean-Francois Warlop, Quadra Chemicals Ltd. Frans des Tombe, Cognis Canada Corp.

Executive DirectorCathy Campbell | ccampbell@cacd.ca

Manager, Communications & Member ServicesCatherine Wieckowska | catherine@cacd.ca

Member Services Coordinator Jeanne Moon | jeanne@cacd.ca

Hello to all of our members,supplier partners, and industryassociates. This is my first columnas president of CACD and I amlooking forward to many more.As of November 3rd, your newexecutive group of the Board is:

President – Mike Staley, BrenntagCanada Inc.

Vice President – David Luciani,Min-Chem Canada Inc.

Secretary Treasurer – David Lloyd,Diversity Technologies

Past President – Rod Paterson,A.S. Paterson Co. Ltd.

This change occurred since Tony Craske, my predecessor, is takinga hiatus from the industry and has therefore resigned hispresidency of CACD. Many thanks to Tony for his support ofCACD and his efforts to ensure our association continues toprosper and grow.

Over the course of the past year, this Board has taken on a fewnew initiatives, such as re-branding and scholarships. At the sametime maintaining those already in existence, such as You Be TheChemist, tdger and governance. One of the most significant newissues, concerns the CACD brand. After review of the StrategicPlan in January, it became apparent that the Association needed tore-brand itself to meet the goals of our members and supplierpartners. Along with this initiative, we are reviewing all aspects ofthe association, including the marketing of ResponsibleDistribution®.

CACD’s 25th anniversary is occurring 2011. We have chosen tocelebrate this milestone in Newfoundland! Your Associationremains strong, thanks to the selfless efforts given by over 35companies (members and supplier partners), who haverepresentation on CACD’s nine committees. We are proud toannounce a new committee has recently been formed, expandingthe benefits CACD provides to its members. It is the ScholarshipCommittee, chaired by Willy St. Cyr, Vice President at UnivarCanada. In recognition of International Year of Chemistry 2011(www.iyc2011.org), the Board is offering five $1,000 scholarshipsfor children of member company employees. The children have tobe enrolled in the sciences at a college or university to be eligible.CACD is putting these scholarships in place to promote andprotect the future of the industry.

Peter Jobling, past president has just handed over the chairmanshipof the “You Be the Chemist” Committee to Steve Jones, VicePresident at Brenntag Canada. Peter was the driving force behindgetting the program online and taking it to a new level. We aregrateful for his many contributions to CACD.

Teena Warrin of Croda Canada was the recipient of the prestigious“President’s Award” at the semi annual meeting. The Award isgiven “in recognition of unique and outstanding contributions to

CACD and the advancement of Responsible Distribution.”Thanks to Croda for allowing her to be in Ottawa working forindustry.

Next year will be a busy one at your association. Let’s hope it is abusy one for our Canadian industries as well.

On behalf of the Board of Directors, happy holidays and bestwishes for a healthy and prosperous 2011!

Michael Staley,President, CACD

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PPrreessiiddeennttssM E S S A G E

Michael StaleyPresident CACD Thank You to our 2010

Semi Annual Meeting Sponsors

Gold Sponsors

Bronze Sponsors

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PPrrééssiiddeennttM O T D U

Bonjour à tous nos membres,partenaires fournisseurs et associésde l'industrie. C'est ma premièrechronique en tant que président del’ACDPC et je me réjouis à l’idéed’en rédiger beaucoup d'autres. Endate du 3 novembre, votre nouveauconseil d’administration est composéde :

Président - Mike Staley, BrenntagCanada IncVice-président – David Luciani,Min-Chem Canada IncSecrétaire-trésorier - David Lloyd,Diversity Technologies Corp.Président sortant – Rod Paterson,A.S. Paterson Co. Ltd

Ce changement est intervenu depuis que Tony Craske, monprédécesseur, a pris une pause de l'industrie et a donc démissionné desa présidence de l’ACDPC. Un grand merci à Tony pour son soutien etses efforts pour assurer que notre association continue de prospérer etde croître.

Au cours de la dernière année, le conseil d’administration a prisquelques initiatives nouvelles en ce qui concerne le changementd’image de marque et les bourses d’études. Par ailleurs, nous avonsmaintenu les bourses d’études existantes, telles que « Devenez chimiste», « tdger » et la gouvernance. L'une des questions les plus importantesquant à nos préoccupations est l’image de marque de l’ACDPC. Aprèsun examen du plan stratégique en janvier, il est apparu clair quel'association avait besoin de refaire son image de marque pour atteindreles objectifs de nos membres et partenaires fournisseurs. Avec cetteinitiative, nous passons en revue tous les aspects de l'association, ycompris la commercialisation de la Distribution Responsable ®.

Le 25e anniversaire de l’ACDPC aura lieu en 2011. Nous avons choiside célébrer cet événement à Terre-Neuve ! Votre association resteforte, grâce aux efforts fournis par plus de 35 entreprises (membres etpartenaires fournisseurs), qui ont une représentation sur neuf comitésde l’ACDPC. Nous sommes fiers d'annoncer la création d’un nouveaucomité, afin d’élargir les avantages que l’ACDPC offre à ses membres.Il s’agit du Comité des bourses d'études, présidé par Willy Saint-Cyr,vice-président d'Univar Canada. En l’honneur de « l'Annéeinternationale de la chimie 2011 » (www.iyc2011.org), le Conseild’administration offre cinq bourses de 1000 $ pour les enfantsd’employés des entreprises membres de l’ACDPC. Les enfants doiventêtre inscrits en sciences dans un collège ou une université pour êtreadmissibles. L’ACDPC offre ces bourses afin de promouvoir etprotéger l'avenir de l'industrie.

Peter Jobling, ancien président de l’ACDPC, vient de remettre laprésidence du comité « Devenez chimiste » à Steve Jones, vice-président de Brenntag Canada. Peter était la force motrice de la miseen ligne du programme et son innovation. Nous sommesreconnaissants envers ses nombreuses contributions à l’ACDPC.

Teena Warrin de Croda Canada a été la récipiendaire du prestigieux"Prix du président" remis lors de la réunion semi-annuelle. Le Prix estdécerné « en reconnaissance des contributions uniques etexceptionnelles à l’ACDPC et à l’avancement de la DistributionResponsable. » Merci à Croda de lui permettre d'être à Ottawa afin detravailler pour l'industrie.

L'année prochaine sera une année très occupée pour votre association.Espérons que cela sera également une année très occupée pour nosindustries canadiennes.

Au nom du conseil d'administration, joyeuses fêtes et meilleurs vœux2011, pour une année en santé et prospère !

Michael Staley,Président, ACDPC

Mark YourC A L E N D A R S

CACD 25th Annual MeetingJune 15th - 17th, 2011 St. John's, NF

CACD 26th Annual MeetingJune 6th - 8th, 2012 Whistler, BC

CACD 2011 Semi Annual MeetingOctober 25th – 26th, 2011(Please note new timeframe)

Committee Meetings (tentative):

Board Meeting Dates 2011 February 2nd, 2011 at 1:00 pmApril 5th, 2011 at 9:00 amJune 15th, 2011 at 8:00 amSeptember 20th, 2011 at 1:00 pmOctober 25th, 2011 at 8:00 am

OLC December 15th, 2010(All meetings begin at 9:30am)

RAC December 7th, 2010(all meetings begin at 9:30am)

RDCDecember 9th, 2010(All meetings begin at 10:00am)

Western ChapterDecember 2nd, 2010 Vancouver, BC

Michael StaleyPresident CACD

This year’s semi annual meeting had something for everyone,including children. November 3rd was “Bring Your Child ToWork Day” and CACD had two grade nine students inattendance at the meeting. This brought a new perspective tothe meeting that had not occurred before. I think it’s fair tosay that these two kids will see the chemical industry in a newlight. Thanks to Karl Borkhoff and Ellen Fraser, for makingthe meeting even better.

Paul Jaworski of Andicor Specialty Chemicals, chair of theRegulatory Affairs Committee opened the meeting withcomments on the importance of regulations and that it isinstrumental to have a good program in place to keep up withthe multitude of regs in the chemical industry’s world. DanBastien of Environment Canada updated the meeting on thenuances of some of the changes over the past year and whatcan be expected in the near future. Dan previously worked inindustry and has fifteen years at EC. He is able to deliver hismessage with a little humour, which we welcome in theregulatory world.

Jim Bird of Univar Canada, responsible for TDG Regulationsat CACD gave a brief talk on amendments coming to the TDGregs. He spoke to the ones of specific concern to CACD’smembers. Jim spoke on the good working relationship CACDhas with Transport Canada. He sits on the Multi AssociationCouncil for TDG regulations for CACD. Jim informed thegroup that he and Cathy Campbell had an open discussion withMarie-France Dagenais, Director General at TC. ResponsibleDistribution and industry initiatives were discussed at length.

Teena Warrin of Croda Canada gave a brief synopsis on thestatus and challenges of products that were FDA regulated inthe past. Teena spoke to the successes and what industry willbe up against in the future. Later that evening, Teena wasawarded the prestigious “President’s Award” by Mike Staley ofBrenntag Canada, president of CACD. Teena was recognizedfor “unique and outstanding contributions to CACD andResponsible Distribution.” Teena is the thirteenth awardwinner of the President’s Award in CACD’s twenty-four years.

Gerry Moss of Ashland Canada presented on his Company’s“Zero Incident Culture.” Gerry spoke to the elements of theprogram, which are: leadership, employee involvement, hazardrecognition & control, monitoring, measuring and correctingfindings. “Ashland’s senior management team endorses theprogram, which is why it is successful”, said Gerry.

The afternoon sessions ended with a media presentation byAllan Bonner of Bonner Communications, who teaches theSOCKO® system, which stands for Strategic OverridingCommunications and Knowledge Objectives. Allan entertainedthe group with some video clips on how not to behave in themedia.

At dinner that evening, Catherine Crozier of CrozierConsulting spoke to the importance of brand and why it isimportant to organizations, companies, and countries. Shenoted three reasons that a strong brand is important 1) to growyour business, 2) to engage employees and stakeholders, and 3) to build and defend the leadership. She spoke to the valuein the audience recognizing a brand and what it stands for.Catherine noted that a study was conducted on twenty fiveleading brands in twenty five product categories in 1983. Theresults proved that twenty of the same twenty five brands werestill the leaders in their categories 25 years later.

Following the brand presentation, Tony Craske, past presidentof CACD was given his award of appreciation for being thepresident and leading CACD for the last eighteen months. InTony’s tenure as president, the board began many initiatives,including the re-branding of the association.

Thursday opened with a talk by Sonia Byrne, a business andlife coach experienced in human resources. Sonia’s experiencein the chemical industry was reflected in her presentation, asshe spoke to the many nuances that face industry in the humanresources department. Her topic was the new Bill 168 inOntario for Violence and Harassment in the Workplace. Soniasuggested that in place of discomfort, it is wise for companiesto embrace this opportunity of change, similar to a health and

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Tony Craske receives past president’s award from Mike Staley,Brenntag Canada / CACD President.

A full house for presentation given by Mr. Dan Bastien of Environment Canada. Teena Warrin / Croda Canada, receives the 2010 President’s Award.

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safety program. Please review Sonia’s presentation on theCACD website in the member section. She has spoke toCACD in the past and is a supplier partner in the association.

Antonio (Tony) Turco of Blake Cassels presented on tradesecrets and how to protect your intellectual property. Tony’stalk reiterated the importance of a contract for employees,where is it clearly stated, who owns what. Be sure to notewhat is confidential when distributing any kind of information.Be clear and concise. You are entitled to confidentiality in allaspects of your business, including interactions with regulatorybodies.

Jim Quick president at the Canadian Paint & CoatingsAssociation (CPCA) spoke to the ‘green economy’ and whetherit is a green world. Jim said “green contributes to theeconomy, and will become a sub-set, but will not drive theeconomy.” All governments are racing to put sustainable plansin place. Jim told CACD’s meeting that it is important tounderstand the position that the government is taking.

Natural Resource Canada’s senior inspector of explosivesViviane Dewyse spoke on the areas that will be updated /revised in the precursor regulations in the New Year. Much ofthe regulation will be modernized in this process. She askedthe members of CACD to send comments and suggestions onhow to deal with the non-members of the association. NRCan would like to reach out to those companies. Ms. Dewyseasked if she could participate in the security initiative that theResponsible Distribution Committee will be addressing in2011, (after hearing Bernie Cook’s, chair of RDC plea forvolunteers).

The United States has been one of the factors that have drivenmuch of the changes to Canada’s regulations. To that end,Mark Isaacson, supervisor supply chain security specialist atthe Buffalo C-TPAT office spoke on the program and itsbenefits to those enrolled. His presentation was informative

and gave real examples of why security is a priority in thetimes we are living in. As of September 2010, there are 10,000voluntary companies enrolled in the C-TPAT program. Thispresentation was a real eye-opener.

Insurance is a constant part of the chemical distributor’s dailyoperations, but not much thought is given to the directors andofficers liability portion of a Company’s insurance plan. PeterBryant a partner at Jones Brown (supplier partner) gave anoverview of the many reasons why it is imperative to havegood D & O insurance in place and what the current insurancemarket looks like.

Throughout the meeting, the CACD committee chairspresented their achievements, goals for 2011 and informationto the delegation. Please visit the CACD website membersection for a copy of the presentations. Thanks to thecommittee chairs for all they do and to their companies forallowing them to work on behalf of the industry. PeterJobling of Cambrian Chemicals and past president of CACDretired from chairmanship of the YBTC Committee and wasawarded for his term as chair. Steve Jones of Brenntag Canadahas agreed to take on the role as chair of the committee goingforward. Please see below for committee chair listing.

The meeting ended with a presentation from Allan Bonnertitled and the theme of the meeting “Crisis – Are You TheHeadline?” It was an interactive session based on a trueoccurrence. Good learning for all.

The meeting was a success in large part due to thesponsorships given to CACD this year. Thank You to our2010 SAM sponsors!!! The meeting was well-attended and hasreceived high marks for value in the survey sent to theattendees. Without participation and feedback for continualimprovement, advancements wouldn’t be possible. CACD isgrateful for your input and time at the meeting.

- Cathy Campbell, Executive Director

Name Company Committee (in alpha order)

Diversity Technologies Branding

Greg Ayres Sodrox Chemicals CERCA / TEAP

Jean Duclos Quarda Chemicals Financial Reporting

Lise Descoteaux Unipex Solutions Montreal Chapter

Joe Caponio Bayer Inc. Operations & Logistics

Denis Hamel Champion Technologies PTMAA sub-committee

Paul Jaworski Andicor Specialty Chemicals Regulatory Affairs

Bernie Cook Brenntag Canada Responsible Distribution

Jim Bird Univar Canada Western Chapter / tdger.ca

Steve Jones Brenntag Canada You be the Chemist

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ARMBRO TRANSPORT NAMEDCANADIAN CARRIER AND SHIPPER OFCHOICE

Canadian Transportation & Logistics hasawarded Armbro Transport the Carrier &Shipper of Choice Awards.

Carriers are presented with this particularly prestigious award“Carrier of Choice”, if they have demonstrated the consistencynecessary to attain the highest levels of service by surpassingthe industry benchmarks of excellence set in the Shipper’sChoice Awards Survey for a minimum of five consecutiveyears. This is a particularly difficult task because aside fromhaving to maintain consistent excellence in their operations,carriers will have to meet a likely rising standard set byshippers from year to year while also responding to changingpriorities. One of the carriers named to this elite club this yearis Armbro Transport.

Cracking the Shipper’s Choice club has always been a toughtask for the nation’s motor carriers and it got no easier withthe economic downturn. Consider that while on-timeperformance remained a top priority for purchasers of LTLtransportation, customer service and competitive pricing werenext and were considered to be of almost equal worth. Andcustomer service expectations, a tougher task to pull off whena fleet is trying to shrink its capacity and workforce, were thehighest for LTL carriers than any other mode.

NACD PRESENTS ANNUALRESPONSIBLEDISTRIBUTIONEXCELLENCE AWARD TOBRENNTAG NA INC.

On August 18th 2010 the NACD presented Brenntag NorthAmerica with the Responsible Distribution Excellence Awardat the Operations Seminar and Trade Show (OPSEM) in AustinTexas for demonstrating outstanding performance in itsResponsible Distribution program. Brenntag North Americahas been a member of the NACD for 25 years.

BASF APPOINTS BRENNTAG CANADA EXCLUSIVEDISTRIBUTOR FOR GAS TREATMENT PRODUCTS

BASF Corporation has entered into an agreement withBrenntag Canada Inc. to serve as the exclusive distributor forBASF’s Gas Treatment and Technology Solutions in Canada,effective Sept.1, 2010. A well-known distributor of productsused in the oil and gas industry, Brenntag Canada also servicescustomers in the pulp and paper, water care, mining,agriculture, food and beverage, pharmaceutical, personal care,and paint and coatings industries. BASF’s Gas Treatment andTechnology Solutions perform a vital role in the removal ofgreenhouse gases, and the preparation of natural gas,ammonia, and refined oil products for the consumer.

“BASF’s leading technologies and focus on innovation providesBrenntag with a more comprehensive portfolio and services

when selling to energy companies in Canada,” said Mike Staley,President of Brenntag Canada Inc. “We continually strive toprovide our customers with innovative and comprehensive gastreatment solutions based on novel approaches.”

Brenntag is currently a distributor for various BASF groups.“We are extremely pleased to be entering into this partnershipwith Brenntag Canada, who we know will enhance our effortsin the gas sector in Canada,” said Frank Bergonzi, Director,BASF Corporate Distribution, North America.

BASF’s extensive know-how in the areas of naturalgas/liquefied natural gas (LNG), refineries/liquefied petroleumgas (LPG), syngas, ammonia and flue gas, combined withBrenntag’s marketing and sales teams, will provide customersthe highest quality of products and services.

BRENNTAG ANNOUNCES NEW DIESEL EXHAUSTFLUID “PICK UP AND REPLACE” PROGRAM

Brenntag will offer users of DEF (Diesel Exhaust Fluid) a freeservice to pick up empty DEF totes (IBCs) from any previoussupplier. Brenntag will offer a special price to replace the totewith TerraCair® Diesel Exhaust Fluid. By having a method todispose of empty containers and receive a discount, thecustomer benefits in two ways.

As the demand for Diesel Exhaust Fluid grows, so does theconcern for disposal of used containers, this program willrelieve customers of the burden of disposal who often mustpay to have the empty totes removed.

BRENNTAG CANADA, CORNWALL FACILITYACHIEVES 17 YEARS OF “NO LOST TIME”ACCIDENT STATUS.

Brenntag Canada is pleased to announce that their facility inCornwall, Ontario recently achieved 17 years “no lost time”accident status. This plant site packages and distributescompressed gases such as chlorine. Brian MacDonald, SiteManager and his team, can be proud of their achievement andare to be congratulated for their dedication to not only theirpersonal health and well being, but for providing continuousuninterrupted service to their customers.

In addition to this safety achievement, we are also celebratingsix employees at the Cornwall site who have achieved in excessof 30 years of service this year. This type of commitment anddedication to the job is the reason why this site has been ableto attain this significant safety milestone.

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DATACOR, INC. ANNOUNCESRELEASE OF CHEMPAX C/S 2010

Florham Park, N.J. – Oct. 25, 2010 –Datacor, Inc., the leading developer and provider of ERPsoftware solutions for chemical distributors and manufacturersserving the adhesive and sealant, oil and lubricant, specialtyand fine chemical, water technologies, janitorial and sanitation,and paintings and coatings industries, announces the release ofChempax C/S 2010, the latest version of Chempax C/S whichfeatures a highly customizable interface using best of classgraphical controls.

Chempax C/S 2010 supports the ultimate in personalization byallowing users to customize multiple, interrelated panels andgrids so the information users need to complete daily tasks isviewable immediately. Chempax C/S 2010 improves the end-user experience by increasing productivity, functionality andefficiency of daily tasks.

“Chempax C/S 2010 represents an exciting step forward inuser interface enhancements with a high degree ofpersonalization to suit the individual user,” said SeanO’Donnell, Datacor President. “This ability enables our usersto access information with more speed and accuracy tomaximize job performance, output and ROI.”

Datacor, Inc., is recognized for practical software thatenhances operations for more than 600 process manufacturersand distributors. Backed by nearly 30 years of experience inthe chemical and process industries, Datacor creates advancedtechnology, raises productivity and drives profitability.

DEMPSEY HOSTS THEIRSECOND TECHNICALSEMINAR ON PLASTICS

In September 2010, DempseyCorporation hosted their second successful technical seminaron Plastics Additives. Expert speakers included Joe Fay & GregKalscheur of BASF, Peter Schroeck of Reedy, Bob Schoppe ofSilberline, Giuliano Muccin of Lanxess and Alex Vignini ofBYK. This all-day event, held in both Toronto & Montréal,attracted 42 companies in the plastics industry. In June of2010, Dempsey Corporation held a Graphic Arts seminar withspeakers from BASF, BYK & Silberline, travelling toVancouver, Toronto & Montréal.

Dempsey Corporation is a family-owned, full-servicedistributor of specialty additives with locations in Toronto,Montréal and Vancouver. Please contact them for yourspecialty chemical needs & questions. 1-800-268-6798.www.dempseycorporation.com

Dempsey Corporation hopes to see you at one of theirupcoming technical seminars:Coatings: June 2011Graphic Arts: June 2012Plastics: September 2012Kera Pesall, Sales Coordinator of Dempsey Corporation

FIELDING CHEMICALRECEIVES BUSINESSAWARDS OF EXCELLENCE -CLEAN AND GREEN

MBOT (Mississauga Board of Trade) recognized Fieldingdemonstrating a significant proactive commitment toimplementing “green” business processes, so that theenvironment and its natural resources are better off because oftheir company’s products, services or investments.

The Deloitte award, presented to Fielding, recognizes Canada'sleading GreenTech companies, including any technology thatpromotes a more efficient use and re-use of the earth'sresources in industrial production and consumption.

ICC THE COMPLIANCECENTER LAUNCHES THEIRNEW DYNAMIC BRAND

New Look, Same Great Company

Niagara Falls, NY --- ICC The Compliance Center Inc. islaunching a new dynamic look. While we continue to grow andimprove, our commitment to provide you with qualitycompliance products and services at competitive prices remainsour top priority.

We have grown and evolved over the past 25 years. Our visionis to become the recognized North American industry expertand provider for transportation, health and safety complianceproducts and consulting services. “Careful and consistentimplementation of the new Logo and Branding Guidelines willgo a long way towards creating a distinct visual culture forICC,” says senior graphic designer Paul Panfalone, whodeveloped the concept for the new look. “We are focused onreaching our vision, and feel that this new look will ultimatelysolidify our image as the industry leader in hazmatcompliance,” says Karrie Ishmael, Director of Marketing forICC The Compliance Center.

ICC The Compliance Center specializes in hazardousmaterials/dangerous goods transportation, health and safetyconsulting, plus label printing for chemical, paint and coatings,automotive, and many more industries. We offer a wide rangeof transportation accessories and supplies, along withregulatory services and training.

Contact our friendly customer relations department for moreinformation. Stay in compliance; avoid costly penalties andfines by booking your training today. We are your globalhazmat solution.

For more information: www.thecompliancecenter.comContact: kmonette-ishmael@thecompliancecenter.comICC The Compliance Center Inc.www.thecompliancecenter.com888.442.9628

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COASTAL BLENDING &PACKAGING

COASTAL Blending & Packaging hasover 80 years of experience withblending, packaging, and distributingchemicals and related products, but

more importantly a proven track record of exceeding customerexpectations through collaboration and service excellence.

COASTAL does more than lubricants. While COASTALBlending & Packaging has traditionally been known as amanufacturer of Irving, Cobra, and private label brandedlubricant products we have extensive experience handling anassortment of chemical products including solvents, glycols,and commodity chemicals. As part of the Irving group ofcompanies, COASTAL Blending & Packaging has real worldexperience servicing the needs of a diverse product portfoliofor the most demanding clients.

The COASTAL offer. Operating from a modern 157,000square foot facility in Saint John, New Brunswick, COASTALBlending & Packaging is strategically located to service the

Atlantic Canadian market and beyond with intermodal logisticsexpertise and trans-loading capabilities. Multiple blending,package manufacturing, and production lines, 95,000 squarefoot warehouse space with over 6,000 RFID monitored palletpositions, and over 10 million liters of bulk liquid storageprovides the capacity and flexibility customer’s demand.

The COASTAL advantage. COASTAL Blending & Packagingprovides warehousing and logistic services. We have a longhistory of building successful relationships with partners forsourcing unique liquid and dry chemicals as a single sourcesupplier. Having a facility in close proximity to the marketprovides local contact for customers. COASTAL also offersfield sales support services for partners looking to increasetheir sales in Atlantic Canada.

We have a long history of building successful partnerships.Let us be your partner.

COASTAL Blending & Packaging800-574-5823COASTALBP.com

NEW SUPPLIER PARTNER - COASTAL

The Government of Ontario has passed legislation that affects almostall businesses in the province. Many private businesses in Ontarioare only now becoming aware of their mandatory responsibilitiesunder the ‘Accessibility for Ontarians with Disabilities Act’ (AODA)

What is the Accessibility for Ontarians with Disabilities Act?A piece of legislation passed in Ontario in 2005 with the purpose toachieve accessibility for Ontarians with disabilities through thedevelopment of five accessibility standards. The first standard, theCustomer Service Standard, Ontario Regulation 429/07, came intoeffect on January 1, 2008.

What does this mean for my business? Businesses and other organizations that provide goods and servicesto people in Ontario must meet the legal requirements of the standardby January 1, 2012, including having in place appropriate policiesand procedures and ensuring all staff receive disability specificcustomer service training. This includes all providers of goods orservices with at least one employee in Ontario. This applies to allbusinesses in Ontario, not simply those who directly interact with thepublic.

What happens if I don’t comply by the deadline? Penalties for non-compliance can include maximum fines of $100,000per day per organization (Accessibility for Ontarians with DisabilitiesAct; Article 37)

The vpi Suite of Solutions: Compliance Training & Consulting vpi has two decades of experience collaborating with and assistingpersons with disabilities, as well as an impressive track record ofproviding AODA Customer Service Standard training to public andprivate organizations. Depending on your unique needs we willexplain the legislation, help you to understand how the compliancerequirements affect your organization, and lead you through thetraining and implementation you need to be fully compliant.

vpi’s compliance solutions form part of our full-cycle talentmanagement and human resource solutions. For additionalinformation on AODA or our other human resource services pleasecontact Corey Scott @ 905-624-3353 or toll-free @ 1-888-336-9500.John Margeson

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12

Taken from the ACCN Magazine

30 L’ACTUALITÉ CHIMIQUE CANADIENNE SEPTEMBRE 2010

It’s alive! The banana’s alive! So is the broccoli and the asparagus and the melon! A new horror movie? No. But real life

horror for fruit and vegetable marketers. Such produce contains living cells which continue to “respire” even after picking, inhaling oxygen and exhaling carbon dioxide and water. During respiration, which is exactly the opposite of photosynthesis, oxygen reacts with stored glucose, and provides the energy needed to fuel the reactions we interpret as “ripening.” Complex starches are broken down to simple sugars, acidic compounds are reduced, the texture is softened and the colours that signal ripening appear.

Because respiration continues after harvest, fruits and vegetables can be picked unripe, and allowed to ripen before reaching the consumer. Were they to be picked when already ripe, they would be overripe, or spoiled, by the time we get to taste them. So, there is a delicate balance here. Not enough respiration during transit is a problem, as is too much.

A great deal of scientific effort has been expended to ensure that produce reaches us in an optimal state, especially with all the emphasis these days on eating more fruits and vegetables. This means attempting to control

respiration rates in transit, an incredibly complex business.

Commonly, produce is shipped packed in a polyethylene bag inside a cardboard box. The plastic keeps moisture in and bugs out. As respiration proceeds, oxygen is consumed, and as less and less oxygen becomes available, the rate of respiration drops. This is actu-ally desirable because it prevents premature ripening. But if the oxygen level drops too low, and carbon dioxide levels rise too high, other problems appear. Too much carbon dioxide can damage produce, and too little oxygen can allow anaerobic microbes (those that do not require oxygen) to proliferate.

However, since polyethylene is not imper-vious to the passage of gases, some carbon dioxide can escape and some of the oxygen that has been used up can be replenished from the surrounding air. All is well, as long as respiration rates are modest, which is the case when the temperature is reasonably low. But if the temperature goes up, so does the rate of respiration, and oxygen extinction inside the plastic bag becomes a possibility.

What is needed is some sort of packaging that allows a greater passage of gases as the temperature increases. If such a material were available, then the greater oxygen require-ments of the respiring broccoli could be met by oxygen from the air, and any excess carbon dioxide could readily escape.

Quite a challenge! Chemical ingenuity has, however, risen to the occasion in the form of a special acrylic polymer with side chains that melt and solidify in response to temperature. As the side chain components melt, gas perme-ation increases dramatically! The idea is to place a film of this material over a window cut in the polyethylene bag, allowing for automatic oxygen entry and carbon dioxide exit according to the prevailing temperature. An excellent example of one of the many chemical advances about which the general public is unlikely to hear, but from which it is likely to benefit!

Extending the freshness of broccoli, asparagus, cherries, bananas, blueberries and melons allows for the delivery of higher quality produce to the consumer and increased consumption of some of the healthiest compo-nents of our diet.

But there's another player in the ripening game. While respiration provides the energy needed for all the reactions involved in ripening, it is ethylene that sets these reac-tions in motion. Although this gas was only

identified as a plant hormone in 1934, stim-ulation of ripening by triggering ethylene production dates back to ancient Egypt, albeit without recognition of what was actually happening. Back then fig growers noted that placing an overripe or physically damaged fig in a basket of unripe figs would hasten ripening. An explanation was not found until the twentieth century when lemon growers discovered that green fruit would quickly ripen when placed in a shed with a kerosene heater, but not with any other kind of heater.

Ethylene gas given off by the burning kerosene was determined to be the key to ripening! Before long it became clear that ripe or damaged fruit also releases ethylene, which is the reason that green bananas can be readily ripened by placing them in a bag with a ripe tomato.

Excessive ethylene released by produce during transport is a huge problem. That's why one rotten apple really does spoil the whole barrel! To prevent this, ethylene has to be removed from the environment as efficiently as possible. Once more, chemistry to the rescue! Ethylene scavengers are big business, grossing some $120 million a year. The market leader is potassium permanganate, immobilized on an inert mineral support such as silica or alumina, and packed into tubes or sachets that can be placed anywhere produce is stored. Any first year organic chemistry student should recog-nize what is happening: ethylene reacts with permanganate to produce acetic acid and ethanol. Other technologies are also available. Activated carbon, the same substance used in water and air filters, can also adsorb ethylene.

And then there are the zeolites, various aluminosilicate minerals found mostly in volcanic rocks. They're riddled with micro-scopic pores that can trap a variety of molecules, such as ethylene. Not only are zeolites used to scavenge ethylene in commer-cial storage facilities, they can be ground to a fine powder and embedded in polyethylene bags or containers that are sold to consumers for home use. Obviously “active” packaging involves a lot of savvy chemistry.

Joe Schwarcz is the director of McGill

University’s Office for Science and Society.

Want to share your thoughts on this article? Write to us at

magazine@accn.ca

ACCN

WRAPPED FOR RIPENESS

CHEMFUSION

Joe Schwarcz

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14

BRENNTAG CANADA IS PLEASEDTO ANNOUNCE THEFOLLOWING APPOINTMENTS:

Vijay Dhanraj has joined BrenntagCanada as the National Product Manager, Food and Fine Ingredients.Vijay’s strong commercial sales and management skills and knowledge ofsupplier and product management will allow him to provide leadershipand strategic direction on all industry initiatives; to further grow the foodand fine ingredient market segment. In addition to his wealth ofexperience, Vijay holds a B.Sc in Biochemistry Food Chemistry and B.ACommerce.

Richard Sutcliffe joined the Midwest team as Sales Manager inSeptember. His experience in the areas of customer service, salesmanagement and production/logistics planning will be a significantcontribution to the team.

Les Alberts joined the Alberta organization in the role of TechnicalService Manager, Process Chemicals in October. Les’ background andextensive experience will add valuable expertise to our technical team andthe challenges and opportunities faced in this industry sector.

Dave Kwas was promoted to Manager, Corporate Accounts and will nowlead a combined Production and Process Corporate Accounts team.

CTC IS PROUD TO ANNOUNCETHE HIRE OF TONY CHAN

It is with great pleasure that I announcethat Tony Chan has joined the Charles Tennant Team as National SalesManager for the CSP Distribution Division. Tony brings with him severalyears of chemical distribution and managerial experience. Tony will beresponsible for the day to day sales operations in Canada and will reportdirectly to the Senior V-P, Sales and Marketing.

ELLEN MCGREGOR NAMEDBUSINESS PERSON OF THE YEAR

Business Awards of Excellence - BusinessPerson of the Year awarded to Ellen McGregor, President and CEO ofFielding, by MBOT (Mississauga Board of Trade), outstanding individualwho has best demonstrated exceptional leadership and vision. Her effortsbring sustained benefits to her organization for employees, customers,suppliers, stakeholders and the community.

CHANTAL MARCEAU JOINS THEUNIPEX TEAM IN THE PERSONALCARE DIVISION

Chantal Marceau has been hired as a Personal Care Sales Representativewith Unipex Solutions Canada.

Chantal began her career in 1986, as a Sales Representative in theCosmetics & Pharmaceutical sector with Cercan Inc., (an agent forBASF). In 1990, Ms. Marceau was employed as a Territory Manager forEMD Canada, Pigments Division, Cosmetics and Industrial, where shedeveloped the Pearlescent pigment business.

In 2002, Chantal was employed as a Technical Sales Representative - FineIngredients Division, with St-Lawrence Chemical (later purchased byBrenntag Canada Inc.), specializing in the cosmetic industry and finally asan Account Manager in the Quebec Region.

UNIVAR CANADA LTD. IS PLEASEDTO ANNOUNCE THE FOLLOWINGAPPOINTMENTS EFFECTIVEJANUARY 1, 2011:

Mike Hildebrand – Vice President, Human Resources, CanadaMike brings nearly 20 years of experience with Univar Canada into thisrole, having started in 1991 in Customer Service in Calgary, Sales andSales Management in Edmonton, and most recently, as General Managerfor Alberta.

Gerald Briand – Vice President, Sales, CanadaGerald brings over 30 years of experience with Univar Canada, havingstarted his career in 1980 with Bate Chemical (a Harcros company,subsequently purchased by Univar Canada), and working in Sales, SalesManagement, and most recently, General Manager for Ontario.

CACD IS PROUD TO ANNOUNCE JEANNEMOON HAS ACCEPTED ROLE AS MEMBERSERVICES COORDINATOR

Please join us in welcoming Jeanne to the CACD family!

EEmmppllooyyeeeeN E W S

1166

T H E C H E M U N I C A T O R

MD

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16

1188

T H E C H E M U N I C A T O R

Carrier selection is often one of the most difficult tasks for alogistics manager. There is a constant battle not only betweencost and quality, but also, safety. The purpose of this article isto offer some advice and guidance on how to evaluate thesafety of your Chemical and Hazmat Carriers.

Why should you evaluate the safety of your chemical andhazmat carriers?

1. It is the right thing to do. The vast majority of companiesI’ve worked with in the chemical industry are excellentcorporate citizens. They understand that they can influence theimpact of their company on society, the environment, and thesafety of general public. The right thing to do is to make surethat each trucking company that moves a chemical shipmenthas the same safety ethic and has qualified people to handlechemicals and dangerous goods properly.

2. Due diligence. It’s amazing that the threat of lawsuits shouldbe a reason for motivating people to do the right thing.However, in today’s World, it is a major consideration. Therehave been some major suits filed in the U.S., where the shipperand the logistics company got dragged into court for thechoice of carrier on their shipment. It just so happened thatthe truck driver got into a major accident and not surprisingly,had a poor safety record. The shipper and the logisticscompany couldn’t show due diligence in their choice of carrier.This particular case was settled out of court, but the risk isreal.

3. Risk Reduction. Insurance these days seems to be gettingmore expensive by the minute. If you can show your insuranceadjustor a system of reducing risk and evaluating the safety ofyour carriers, it may result in lower premiums.

4. Cost Reduction. Even a small spill or leak can costthousands of dollars to clean up, not to mention the bad pressand PR. In this light, saving $50 bucks on a shipment in therate seems like a poor decision. Long-term cost reductions canbe seen in reduced incidents, spills and cleanup if properlytrained, managed and experienced carriers are used to moveyour chemical shipments.

What should you be looking for in a Chemical and HazmatCarrier?

1. Safersys Rating. http://www.safersys.org will have aninspection and violation history for your carrier (assuming theyare licensed for the US). This is a great website with a lot ofexcellent data on carriers including: years of operation,insurance, Out of Service Inspections, violations, accidents andany safety audits that have been done. Shortly, (hopefullybefore the end of 2010) CSA 2010 data and safety informationshould be made public. This is a new system to score and trackthe safety of carriers.

2. Insurance. Most people are not aware that there arestatutory minimums for insurance coverage in order toobtain/maintain your Motor Carrier license. A summary islisted below:

• For Vehicles with a Gross Vehicle Weight Rating (GVWR) of10,000 pounds or more:

$750,000 for General Commodities (non-hazardous)

$1 Million for hazardous except class A & B explosives

$5 Million Class A & B explosives, Hazardous materialstransported in specified capacities in tanks or hoppers(generally bulk shipments) and/or any quantity of hazardousmaterials as specified in 49 CFR 173.403 of the Federal MotorCarrier Regulations.

• For vehicles with a Gross Weight Rating (GVWR) of lessthan 10,000 pounds:

$300,000 for general commodities except any materials listedbelow.

$5 Million Any quantity of Class A or B explosives, for anyquantity of Poison Gas (Poison A) or highway route controlledquantity of radioactive materials.

Common Carriers: Must carry minimum liability as listed aboveplus $10,000 cargo insurance.

Broker Authority: Brokers must maintain a surety bond or trustfund in the amount of $10,000.

In addition, you should check on cargo liability. How muchcoverage do they have and what is the deductible?

3. Policies and Procedures. You should have a standard practiceof evaluating a carrier’s policies and procedures around safety.For example:

• Does the carrier have a written security policy?

• Can they provide WSIB Clearance Certificates (if based inOntario)?

• Do they conduct background checks on drivers at the timeof hire?

• Does their driver training program include safety andsecurity training?

• Do they have an accident investigation procedure in place?

• Are drivers trained what to do in the event of a spill?

EVALUATING THE SAFETY OF YOURCHEMICAL AND HAZMAT CARRIERS

By Paul Stevens, DSN Chemical Transportation

18 1199

W I N T E R • 2 0 1 0

• Do they have a preventative maintenance program in place?

• Are they FAST, C-TPAT or PIP approved?

• Do they have a corporate safety policy?

• How do they track and handle violations for their drivers?

• Are all their drivers TDG trained?

• Are their drivers WHMIS trained?

• Do they have a texting policy?

As a final thought, your carrier review process should be riskbased. For example, you may choose to review a carrier’s safetyfitness more often for carrier who moves your Class 6.1shipments and less often for non-hazardous carriers. Keep inmind though that risk increases both with the materialtransported and the frequency. For example, a drum of Class6.1 – Toxic that ships once per year would be less of a risk (ie:less need for a frequent safety review) than a daily truckloadshipment of a Class 3 -Flammable Liquid, even though a Class6.1 is a more dangerous material.

La sélection du transporteur est souvent l'une des tâches lesplus difficiles pour un gestionnaire de la logistique. La batailleest constante, non seulement entre le coût et la qualité, maisaussi, avec la sécurité. L’objectif de cet article est d'offrir desconseils sur la façon d'évaluer la sécurité de vos transporteursde produits chimiques et de matières dangereuses.

Pourquoi devriez-vous évaluer la sécurité de vos transporteursde produits chimiques et de matières dangereuses?

1. C'est la bonne chose à faire. La grande majorité d’entreprisesavec qui j'ai travaillée dans l'industrie chimique sontd’excellents citoyens corporatifs. Ils comprennent qu'ilspeuvent influencer l'impact de leur entreprise sur la société,

l'environnement et la sécurité du public en général. La bonnechose à faire est de s'assurer que chaque entreprise decamionnage qui déplace un chargement de produits chimiquespartage cette même éthique de la sécurité et possède dupersonnel qualifié pour manipuler correctement des produitschimiques et de la marchandise dangereuse.

2. Diligence raisonnable. Il est étonnant que la menace depoursuites judiciaires puisse être une raison pour motiver lesgens à faire la bonne chose. Toutefois, dans le monded'aujourd'hui, cela est une considération majeure. Il y a euquelques grandes poursuites déposées aux États-Unis oùl'expéditeur et la société de logistique ont été traînés devant lestribunaux pour le choix du transporteur de leur chargement. Il

ÉVALUATION DE LA SÉCURITÉ DE VOS TRANSPORTEURS DEPRODUITS CHIMIQUES ET DE MATIÈRES DANGEREUSES

se trouve que le conducteur du camion a eu un accident majeuret voilà qui n’est pas surprenant, avait une mauvaise fiche desécurité. L'expéditeur et la compagnie de logistique nepouvaient pas faire preuve de diligence raisonnable dans leurchoix de transporteur. Ce cas particulier a été réglé hors cour,mais le risque est réel.

3. Réduction des risques. Le coût des assurances ces jours-cisemble être de plus en plus cher à la minute. Si vous pouvezmontrer à votre assureur un système de réduction des risqueset d'évaluation de la sécurité de vos transporteurs, ceci pourraitentraîner une baisse des primes.

4. Réduction des coûts. Un petit déversement ou une petitefuite peuvent coûter des milliers de dollars à nettoyer, sansparler de la mauvaise presse et des relations publiquesnégatives. Dans cette optique, une économie de 50$ sur uneexpédition semble être une mauvaise décision. Une économiedes coûts à long terme peut être observée dans la réductiondes incidents, des déversements et du nettoyage si destransporteurs avec une formation adéquate, une bonne gestionet de l’expérience sont choisis pour le transport de vosproduits chimiques.

Que devriez-vous rechercher dans un transporteur de produitschimiques et de matières dangereuses?

1. Classement au Safersys. http://www.safersys.org possède unhistorique des inspections et infractions de vos transporteurs(en supposant qu'ils sont autorisés pour les États-Unis). Ils'agit d'un très bon site Internet avec plusieurs excellentesdonnées sur les transporteurs, y compris: le nombre d’annéesde fonctionnement, l'assurance, les inspections de mise horsservice, les infractions, les accidents et les vérifications desécurité qui ont été faites. D’ici peu de temps, (possiblementavant la fin de 2010) les données et informations de sécurité deCSA 2010 devraient être rendues publiques. Il s'agit d'unnouveau système d’évaluation et de suivi de la sécurité destransporteurs.

2. Assurance. La plupart des gens ne savent pas qu'il y a desminimums légaux pour la couverture d'assurance pour obtenirou maintenir votre permis de transport routier. Voici unrésumé:

• Pour les véhicules avec un poids total autorisé en charge(P.T.A.C.) de 10,000 livres ou plus:

750.000 $ pour des produits généraux (non dangereux) 1 million $ pour les produits dangereux à l'exception desexplosifs de classe A et B

5 millions $ explosifs de classe A et B, matières dangereusestransportées en quantités spécifiées dans les réservoirs outrémies (chargement habituellement en vrac) ou les quantitésde matières dangereuses telles que spécifiées dans la section 49CFR 173.403 de la Loi fédérale sur les transports routiers. • Pour les véhicules ayant un poids total autorisé en charge(P.T.A.C.) de moins de 10,000 livres:

300.000 $ pour les produits généraux, sauf les matièresénumérées ci-dessous.

5 millions $ pour toute quantité d’explosifs de la classe A ou B,pour n’importe quelle quantité de gaz toxique (poison A) ou dematières radioactives sous surveillance de contrôle routier.

Transporteurs de marchandises : doivent avoir uneresponsabilité minimum, telle qu'indiqué ci-dessus ainsi que 10000 $ en assurance des marchandises.

Courtiers en douane agréés : Les courtiers doivent maintenirun cautionnement ou fonds d'affectation spéciale d'un montantde 10 000 $.

De plus, vous devriez vérifier la responsabilité desmarchandises. Quel montant d'assurance ont-ils et quelle est lafranchise?

3. Politiques et procédures. Vous devriez avoir une pratiquecourante d'évaluation des politiques et procédures de sécuritéd'un transporteur. Par exemple:

• Est-ce que le transporteur possède une politique de sécuritéécrite? • Peuvent-ils fournir un certificat de décharge CSPAAT (si ilssont situés en Ontario)?

• Ont-ils vérifié les antécédents des conducteurs au momentde l'embauche?

• Est-ce que leur programme de formation pour camionneurcomprend une formation sur la sécurité?

• Ont-ils une procédure d'enquête sur les accidents en place?

• Est-ce que les conducteurs sont formés pour savoir quoifaire en cas de déversement?

• Ont-ils un programme d'entretien préventif en place?

• Sont-ils accrédités EXPRES, C-TPAT ou PEP?

• Ont-ils une politique de sécurité d'entreprise?

• Que font-ils du suivi des infractions de leurs conducteurs?

• Les conducteurs ont-ils tous la formation TMD?

• Les conducteurs ont-ils tous la formation SIMDUT?

• Ont-ils une politique de SMS?

En dernier lieu, votre processus de révision d’un transporteurdevrait être fondé sur le risque. Par exemple, vous pouvezchoisir d’évaluer plus fréquemment la sécurité d’untransporteur qui transporte votre marchandises de la Classe 6.1et moins souvent les transporteurs de matières nondangereuses. Souvenez-vous que le risque augmente avec lafréquence et le type de matière transportée. Par exemple, unchargement de la classe 6.1 - Substances toxiques, transportéesune fois par année représente un risque plus petit (c’est-à-direque la sécurité du transporteur nécessite une vérification moinsfréquente) qu’un transport quotidien d'un camion citerne de laClasse 3- liquides inflammables, même si une classe 6.1représente une matière plus dangereuse.

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T H E C H E M U N I C A T O R

20

We’re heading into that time of year - a time to review

successes and lessons in your business over the past year.

Inevitably, there will be discussions of individual

performance and the dreaded annual performance

review. No matter which side of the table you are on in

this discussion, it can be stress-inducing.

While managers don’t look forward to the preparation of

multiple employee meetings, the time spent in an annual

review may be the most concentrated time you spend

with that employee all year long. Nowadays, employees

hold more responsibility in the preparation of their

performance review. While employees are just as likely

to dread the meeting, the lack of a regular performance

review is often sited as one of the signs that a manager

did not do their part in the employment relationship.

The following tips will help both parties improve their

chances of a more positive annual review experience:

TTiippss ffoorr PPeeooppllee MMaannaaggeerrss

11.. EEnnggaaggee tthhee EEmmppllooyyeeee iinn tthhee PPrroocceessss.. Asking

employees to fill out a copy of their own review ahead of

time will assist you in better understanding the

employee’s perspective and will share the effort of

preparing for the review.

22.. BBee TThhoorroouugghh.. You owe it to your employee to review

their positive contributions as well as the areas and

issues where you feel they fell short during the year.

They likely know where they need to improve so be

ready with suggestions and feedback about what worked

and what didn’t.

33.. KKnnooww YYoouurr PPrrooffeessssiioonnaall DDeevveellooppmmeenntt BBuuddggeett.. The

annual review is a great time to check in with employees

regarding training requirements and requests for the

upcoming year. Do you need them to take a course on

behalf of the company? Perhaps, they have a self-

development course request. If you do not know your

budget when you sit down to conduct the review, still

have employees bring forward their requests so that you

can line them up against the “PD” dollars for the

upcoming year.

44.. AAvvooiidd tthhee ““RReecceennccyy”” EEffffeecctt.. Hold the review more

than once a year. A targeted semi-annual review can

reduce the stress and pressure of remembering an entire

year of performance. Your employee will likely receive a

more balanced review as well - where successes and

learnings from the entire year will be discussed.

55.. GGeett 336600 ffeeeeddbbaacckk.. Make it a known part of your

review preparation that you speak with the employee’s

own team, peers and senior management to gain input

on their performance. You will be equipped to site

examples and discuss the employee’s larger contribution

to the business.

TTiippss ffoorr EEmmppllooyyeeeess

11.. CCrreeaattee YYoouurr OOwwnn PPeerrffoorrmmaannccee FFiillee.. Keep your own

performance file and place notable items in that file

throughout the year. The contents might include thank

you notes, kudos from team members, announcements,

samples of work projects or programs, emails of

recognition, training certificates, etc.

22.. BBee RReeaalliissttiicc bbuutt PPoossiittiivvee.. You may have to address

some shortfalls or performance concerns in your annual

review. Be realistic, open and honest about issues. Focus

on solutions, outcomes and lessons learned. If you feel

T H E C H E M U N I C A T O R

2222

you require additional training or mentoring, here is the

place to ask for it.

33.. PPaarrttiicciippaattee iinn yyoouurr RReevviieeww.. Complete your own

version of your review and bring it to the meeting or

have your manager preview it beforehand. Letting your

manager know what is important to you will help them

prepare a more focused review meeting with you.

Remember, you have one review with your manager, but

they likely have several reviews to conduct. Make the

process as painless as possible with your assistance in

preparation.

44.. AAsskk ffoorr WWhhaatt YYoouu NNeeeedd.. This may be the most

concentrated time you spend with your manager - you

have a captive audience. This is the time you when you

will want to alert your manager to any mentoring,

training or personal development requests you may have.

If you do have such requests, do your homework. Bring

the information regarding cost, time impact and

relevance to the business so that your request can be

considered.

55.. HHoolldd MMoorree RReegguullaarr RReevviieeww MMeeeettiinnggss.. In today’s

business environment, the onus is on the employee to

manage their career progress. If you have an issue,

request or business situation, ask for a meeting no

matter the time of year. When employees wait until the

annual performance review to let their manager know

that they have been unhappy for months with a client, a

co-worker, their office furniture, etc they reduce their

work enjoyment and productivity.

AA ffeeww ttiippss aabboouutt tthhee mmeeeettiinngg::

11.. AAggrreeee oonn TTiimmee,, DDaattee aanndd DDuurraattiioonn.. Allow sufficient

planning time for the meeting as well as an appropriate

amount of time to hold the meeting.

22.. HHaavvee tthhee RReessoouurrcceess YYoouu RReeqquuiirree OOnn HHaanndd.. Prepare

your discussion points, including how you want to begin

or conclude a difficult conversation, should this need to

happen.

33.. AAvvooiidd PPoossssiibbllee CCoonnssttrraaiinnttss.. These include room

availability and interruptions. In choosing a room,

consider noise, temperature, lighting, furniture

arrangement, air quality, privacy level, phones and

mobile devices.

2233

W I N T E R • 2 0 1 0

22

Sonia Byrne is a Human Resources Consultant and a CTI trained Business/LifeCoach. She possesses a strong track record of coaching business leaders tosuccess in their operational, financial and cultural goals. Sonia specializes inassisting business leaders and their employee groups in times of organizationalchange. She has developed and implemented corporate programs forperformance management, compensation, succession planning andorientation. Her experience spans across financial, distribution, manufacturing,retail and corporate environments.

DATA FOR THE FIRST 6 MONTHS OF 2010 HASbeen released by Statistics Canada. The data forshipments, exports and imports expressed in dollarvalues, and the percentage change compared to the first6 months of 2009, are shown below.

In almost all parts of the chemical industry, 2009 was avery tough year with total shipments down by 16%compared to 2008. Some subsectors fared much worse,such as petrochemicals which experienced a -47%decline in shipments, and synthetic resins which declinedby -31%.

Data for the first half of 2010 shows that parts of theindustry has bounced back, and other parts are stillstruggling. Overall, industry shipments are up by 9%

and exports are up 4%. Some sub-industries haverebounded strongly. For example, petrochemicalshipments have jumped up by 58% compared to thesame period in 2009. A number of other sub-industriescontinue to show declines from 2009, most notablyagricultural chemicals and the formulated products.

Capacity utilization for the overall chemical industry was82% at the end of the second quarter of 2010,compared to 69% at the end of the second quarter in2009.

From: John Margeson

Industry CanadaChemicals Information

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T H E C H E M U N I C A T O R

Performance of the Chemical Industry

While listening to updates about recent developments, I was struck

by the rich imagery in my client's words. I took notes, just in case I

decide to write a screenplay someday. Later in the week I was at a

presentation on how to do 'e-learning' for 'digital natives'. That is,

people not yet 25, who have lived in a digital world their entire life

and are now entering the workforce.

We've researched the subject of cross-generational communication

for our Managing the Generations at Work Workshop. Here are some

hints for communicating with younger people.

• Learn their language and speak it. There are now many TV shows

like Glee, The Big Bang Theory & How I Met Your Mother that focus

on interaction among young people offering a good way to learn their

language and culture. David Brooks wrote about this in the New York

Times.

• Use e-communication and social media as a tool to reach them.

When I was in advertising we had a saying that 'you can't save souls

in an empty church' which meant choosing the right media was as

important as choosing the right words. Today that means your best

chance to reach young people is in their media; email, texting,

YouTube and Facebook for example.

• They have a lot to say and were taught to speak up. Learn how to

be a 'gentle listener' so you can coach your thoughts as reflective of

theirs. A gentle listener makes it easy for others to talk. It's

charismatic.

• Share information immediately and often. They’ve grown up in a 24-

hour news cycle, not only for hard news, but also for anything they're

interested in; Think YouTube. So they're used to being in the picture

and very uncomfortable when they're not. Don't hold back.

© 2010 The Coaching Clinic, Reprint permission granted in part or whole when the following

credit appears: "Reprinted with permission from The Coaching Clinic (© 2010 The Coaching

Clinic)."om: John Margeson

Communicating with Young People | A Gen Y client

24 2255

W I N T E R • 2 0 1 0

Total chemical industryshipments: $23.2 billion (+9%)exports: $14.3 billion (+4%)imports: $20.9 billion (+1%)

Petrochemicalsshipments: $2.9 billion (+58%)exports: $1.2 billion (+51%)imports: $0.68 billion (+74%)

Industrial gasesshipments: $0.44 billion (+43%)exports: $0.07 billion (+20%)imports: $0.06 billion (-14%)

Synthetic dyes and pigmentsshipments: $0.27 billion (+35%)exports: $0.23 billion (+23%)imports: $0.27 billion (+7%)

Alkali and chlorineNo data

Other inorganic chemicalsshipments: $1.6 billion (-2%)exports: $1.8 billion* (-2%)imports: $0.93 billion (-7%)

Other organic chemicalsshipments: $1.2 billion (+5%)exports: $1.5 billion* (+24%)imports: $3.0 billion (+4%)

Synthetic resins and rubbersshipments: $2.9 billion (+1%)exports: $2.8 billion (+13%)imports: $3.0 billion (+21%)

Synthetic fibresshipments: $0.23 billion (no change)exports: $0.22 billion (+6%)imports: $0.26 billion (+6%)

Chemical fertilizersshipments: $1.8 billion (-17%)exports: $0.78 billion (-14%)imports: $0.41 billion (-12%)

Toilet Preparationsshipments: $0.57 billion (-6%)exports: $0.68 billion* (-5%)imports: $1.0 billion (-2%)

Pesticides and other agricultural chemicalsshipments: $0.79 billion (-7%)exports: $0.08 billion (-15%)imports: $0.85 billion (-17%)

(* apparent exports larger than domestic production is an oddity that occurs occasionally due to the use of different statistical bases)

Pharmaceuticalsshipments: $6.6 billion (+20%)exports: $3.4 billion (-14%)imports: $6.8 billion (-5%)

Adhesives and sealantsshipments: $0.28 billion (-7%)exports: $0.07 billion (-16%)imports: $0.30 billion (+1%)

Printing inksshipments: $0.17 billion (-4%)exports: $0.02 billion (-16%)imports: $0.10 (-8%)

Paintsshipments: $0.94 billion (-6%)exports: $0.13 billion (-2%)imports: $0.51 billion (+13%)

Soaps and detergentsshipments: $0.79 billion (-8%)exports: $0.37 billion (-7%)imports: $1.1 billion (-3%)

Pesticides and other agricultural chemicalsshipments: $0.79 billion (-7%)exports: $0.08 billion (-15%)imports: $0.85 billion (-17%)

Other chemicalsshipments: $1.8 billion (+13%)exports: $0.81 billion (+41%)imports: $1.7 billion (+3%)

2010 comes to an end. A year filled with new technologies and more regulations. New technologies,such as the ipad and the equipment used to save the miners in Chile after 69 days in a hole below theearth’s surface. With the first criminal charges being laid under Bill C-45, it is more important than everto keep up-to-date with the multitude of regulations. What a year! Some say, thankfully it’s over, whileothers wish it could go on and on.

This year in the chemical distribution sector, we saw:

• Mergers and acquisitions,• Layoffs,• Shift in business sectors,• Re-birth in the oil patch,• Shortage of qualified drivers in the transportation industry, and • More Suppliers going direct.

In 2011, CACD will celebrate its 25th anniversary and Responsible Distribution will be 20 years old. RDhas gone from self assessment to third party verification by a world class organization, QMI-SAI Global.Look for some interesting improvements in 2011 such as, more credit for experience and good trackrecord, emphasis on security and taking advantage of programs already in place. An area fordevelopment is to get more leadership buy-in for the process.

CACD has aggressive strategies in place for 2011. In recognition of IYC 2011 (www.iyc2011.org), theBoard has approved five $1,000 scholarships for children of employees who are enrolled in thesciences. The process will be in a standard format: letter of request, letter from Professor, transcript ofmarks, etc. To all of you in post secondary education – we wish you success!

The You Be the Chemist initiative is in high performance mode. Next year the expectation is that severalprovinces and territories will be using the Program as an additional resource for teachers in grades K –8. All responses to the program have been positive and with videos being produced for lesson plans, itwill become more useful. If you want more information on YBTC, please call the CACD offices. Ourhope is that those of you who know an Educator will get them involved in YBTC. Please visitwww.ybtc.ca or www.youbethechemist.ca. and see the ad on page 15.

In 2011, CACD will launch a new brand identity. The objective was not to re-do all that we have done,but to improve and refresh the look and feel of the association and Responsible Distribution®.

On CACD’s 25th anniversary, we decided it was a good time to invite the past presidents and executivedirectors to the annual meeting. We want to thank them and remember that we’re here today, becauseof them.

LIST OF CACD’S PAST PRESIDENTS (STARTING 1986)

Please join us in St. John’s to celebrate with these exceptional people, who have given so much to CACD. This year’s conference will be one to remember for years to come.

Wishing you all a joyous holiday season, with time for loved ones and those you care about.

Season’s Greetings,

Cathy Campbell, Executive Director

From the desk of theExecutive Director

2266

T H E C H E M U N I C A T O R

ADVERTISERS SPOTLIGHT

David Stock1986 – 1989

Tony Infilise1993 – 1995

Steven LePoole2001 – 2003

Tony Craske2009 – 2010

Bill Korol1989 – 1991

Hans Walser1995 – 1997

Ian Dowding 2003 – 2005

Bill Phillips1991 – 1991

Rick Sauter1997 – 1999

Peter Jobling2005 – 2007

Robert (Bob) Brooks 1991 – 1993 (Deceased Feb/07)

Peter Pritchard1999 – 2001

Rod Paterson2007 – 2009

26

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