The Career Counseling Service & Workshops

: The effective approaches and the results

Sungsik Ahn(Korea University Career Development Center)

email: sungsik.ahn@gmail.com

Contents

• about KU• about KUCDC & its development• Overview “Career Counseling Service & Workshop”• Developing “Career Counseling Service”

• Physical(financial) Resource > Staffing > Training & Professional Development > Service Flow & Documentation > Marketing/Promotion > Evaluation & Reporting

• Developing “Career Workshop Series”• Physical Resource > Course Development

• Brief introduction of other Career Programs• Result & Outcome of Service

Korea University• Fast Facts

- Founded in 1905 (The 1st University In Korea)

Korea University Career Development Center(KUCDC)

• Fast Facts- Located in 4.18 memorial Hall- 6 full-time staff

(3 master degree in counseling, 2 GCDF*, 1 Vocational Counselor Senior)

- 3 assistants- 3 in-takers (graduate students of master program, pychology/counseling)- Budgets: about 2 hundred million won per year- 8 training programs, 7,777 students participated (‘15)- Awarded by the President for Excellent Career Services (‘15)

* GCDF: Global Career Development Facilitator, by NCDA & CCE

Korea University Career Development Center(KUCDC)

Development of KUCDC-1999 2000-2005 2006-2011 2012-Present

Status in Organization

Student Affairs Dept. (Office of Student

Affairs)

Career Services Team(Office of Student

Affairs)

Career Development Center(Office of Student Affairs)

Location 2F 4.18 Hall B1, Central Square 1F, 4.18 Memorial Hall

Staff 1 or 2 (admin.) 4 (admin.)3 student assistants

1 admin added counselor role(’10-Present)+ 1 or 2 inviting counselors (’11-13)+1 career counselor (’12-Present)+ 1 career counselor (’14-Present)

+ 1 in-taker (para-prof.) (‘12-Present)

Facilities No independent facility/office

+1 Admin Office+1 Computer Room

1 Admin Office w/ 2 Counseling rooms+2 Recruiting Rm+1 Workshop Rm

+ Info Desk+ Intaker Room

+ Resource Room

Major Services

Special LecturesLMI delivery

+ KU Job System+ Training Programs

+ New Job System+ CD Programs

+ Extended Skill P.+ Job Fairs

+ Career Counseling+ Career Workshop

+ other Career Programs

Fund < 50,000 USD > 100,000 USD Max. 200,000 USD+ M. Of Labor(2006-2009)

Max. 400,000 UDS+M. Of Education

(2011-2014)

Visit In-taking

Career Counseling

Service

Career Workshop

Series

Career or Job Skills Programs

End of Service

Readiness1) Low

Readiness1) High

Readiness of StudentsAppropriate service/program is recommended by intaker

considering the readiness

Drop-In ServiceAvailable by intakers- Resume Critique- Assessment- Guide to use CDC- Recommending

Program/Service

Students visit KUCDC- Guided to Intaker- Enroll Programs

Termination ofService/Program

Registration Form

(First time only)

Additional info sheetfor counseling & other

P.

Pre Test2)

Satisfaction Survey

Post Test 2)Evaluation ofService/Program

<KUCDC Career Service Flow>

Materials- Books, Guide Handout,

worksheet, etc.

Copyright ⓒ 2012 Korea University Career Development Center

Developing Career Counseling Service1. Physical Resources

Type of Facility # of rooms Staff remarks

Information Desk 1 (open area)

1 part-time student Space made by reducing office space: Office room separated from student

service area (info., resource, intake room).

Career Resource Room 1 (open area)

Intake Room 1 closed room1 intaker

(managed by 3-5 intakers)

Counseling Room 2 closed rooms Shared by counselors

Existing counseling rooms were renovated.

* Interior works was made by government’s fund (Ministry of Education)

Developing Career Counseling Service1. Physical Resources

Desk

Desk

Desk

Materials (get&go)

Counseling Room(Small)

Counseling / Meeting Room

(Large)Office Space

Developing Career Counseling Service1. Physical Resources

Office Space

Service Space

Intakeroom

Infodesk

CousnelingRoom #1

CousnelingRoom #2Career Resource

Room

Book

s

Laptops

Developing Career Counseling Service1. Physical Resources

Developing Career Counseling Service1. Physical Resources

Developing Career Counseling Service2. Staffing

Type of Staff # of staff Remarks

Student Assistants 3Undergraduate students1 for Information desk

2 for supporting events/website

In takers(para-professionals) 3-5

Graduate students in counseling programs (psychology/education)

Selected by screening interviews

Career Counselors(professionals) 1-3

Above master level in counselingor holder of vocational counselor certification

Job Supporting Agent (2)(Funded by Ministry of Labor)

* Intakers are paid based on their working hours (no volunteers or interns)

Developing Career Counseling Service3. Training & Professional Development

Type of Staff # of staff Training or Professional Development& Roles

A student assistant(Information Desk) 1

• Trained as a receptionist (not professionally)• Greetings and provide guide to visitors• Managing Career Resource Room (nice & neat)• Take registration for programs, etc.

In takers(para-professionals) 3-5

• Basic training program for intakers (3-5 days)• Helping skills & intaker’s scope of practice• Training for job market & resume critique skills• Training for administration tasks• Supervision by career counselors (irregularly)

Career Counselors(professionals) 1-3

• Career Development Facilitator (CDF)• Training programs by KEIS / Assessment Training• Peer-supervision & case management meeting• Supervision by Supervisors (Licensed Counselors)

Developing Career Counseling Service3. Training & Professional Development

Training Program for intakers

Topic Contents Instructor Sessions/hoursHelping Skills - Basic Helping Skills

- Practices & FeedbackProfessor in Psychology or Counseling major

4 sessions8-12 hours

Resume Critique Skill(for Drop-In service)

- Application process- Resume forms- Industry/Job information- Observer (Interview Training

Camp)- Resume critique practices

Professional Speaker (ex. HR manager)

3-4 sessions12-20 hours

Intaker R&R - Scope of intake service- Administration in intake- KUCDC’s service/program

KUCDC Career counselors 2-3 sessions4-8 hours (inc. OJT)

Follow-up Training /Supervision

- Assessment training (OT)- Supervise on other raised

issues

KUCDC Career counselors Whenever it’s necessary

* Intakers are paid based during training period except for follow-up/supervision sessions

Developing Career Counseling Service4. Service Flow and Documentation

Process Service staff Documentation1. Visiting Center

- Greeting- Figure out the reason of visit

Information Desk

Student ID check when necessary

2. Guidance 1. To register for a program: help visitors to enroll

2. To get help for information: guide visitors to CR room

3. To get help for difficulties: take visitor to the intaker

Information Desk

1. Program registration form

2. Visitor registration form for CR room3. Initial intake form (#1)

3. Intake - Greeting- Figure out the needs of visitors- Guide to appropriate services: Guide

to workshop/programs, Resume critique, Drop-In service or Counseling appointment

Intaker (for Drop-In Service)- Additional information in #1- Satisfaction survey&MVS(for counseling appointment)- Counseling registration form (#2)- (by Intaker) intake form (#3)

4. Counseling - 1:1 career counseling (max. 5 sessions) Career counselors

- (by counselor) counseling record- (by client) satisfaction survey & MVS

5. Workshop /Programs

- Career Workshops or training programs

Career counselors

- (by student) satisfaction survey- Program effectiveness assessment (MVS

for workshops, other inventories for programs)

Developing Career Counseling Service4. Documentation (form #1: Visitor Initial Survey)

Visiting date

Name, ID, contact, demographic information

For reasons you visit our center

Preparing job title/employers(only for resume critique or mock interview)

Vocational Identity (My Vocational Situation)(for pre-post test)

Developing Career Counseling Service4. Documentation (form #2: Initial questions for effective career counseling)

Additional demographic infomation

Reason and expectation for career counseling

How do you know about yourself (personality, interest, values, etc.)

Have you ever taken related assessment?

Have you ever participated in counseling/programs before?

Do you have work experience? When and what, how long?

What your target or goal after graduation (job title/employers)

The reasons or process for your answer of # VII ?

What kind of preparation did you take for your potential option?

What role do you hope to take in society after graduation?

Anything your counselor should know about you?

Developing Career Counseling Service4. Documentation (form #3: Initial intake form by intaker)

Client’s issue in brief

Intaker’s thought on client’s issue and additional information of clients

What issues to be handled for this client1) self-awareness 2) job information 3) decision making4) Job seeking skills 5) personal development 6) others

What information on industry/job/employer need for this client

Your decision for this client1) Career counseling 2) 1:1 employment advise 3) interview w/HR manager4) Others (workshops, programs, etc.)

Developing Career Counseling Service4. Documentation (Satisfaction Survey for Career Counseling)

Section by counselor(date, counselor’s name, # of session)

What did you expect for this session1) self-awareness 2) getting job information 3) help on decision making 4) job seeking skills

2. My goal/expectation for this counseling session was fulfilled.

3. Do you think counselor have enough knowledge for this session (contents)?

4. Do you think this session will be helpful in career exploration or job seeking afterward?

5. Are you satisfied with this session?

6. Are you willing to recommend this counseling service to your friends who have similar isseus?

7. Other opinion: any improvement, what you liked for our service

Developing Career Counseling Service5. Marketing/Promotion

- Marketing CC with Career Workshop Series

- Various channels: KU Portal notice(website), KUCDC notice(website), Group email sent, KUCDC Facebook/Twitter, Short Message Service, Poster at inside & outside of KUCDC

- Event: Career Assessment Weeks (when the waiting list is short: less than 1 week)

Developing Career Counseling Service6. Evaluation & Reporting

Type of Service Contents of service Assessments Reporting (monthly)

Intake Figuring out the needs of clientsRefer to right services/programs None

Information of studentsNumber of studentsResults of intake (service/program refered)

Career Resource Providing career related booksLaptop use

CR room satisfaction survey

(currently no assessment)

Drop-InResume critique Satisfaction survey

Information of students#, type of Drop-In serviceResult of Pre- and Post-test

Mock interview (1:1) Satisfaction surveyVocational Identity

Career Counseling 1:1 counseling on career issues Satisfaction surveyVocational Identity

Career Workshops10 seminars on career issuese.g. self-awareness, exploration, job seeking skills

Satisfaction surveyVocational Identity

Other Programs

Career development programs(e.g. Career Leadership Camp, Career Development Program)

Satisfaction surveyVocational Identity

• The results of other programs usually report whining 1 month after completion. C.D. program reports usually include pre- and post-test (no comparison group), job seeking skills programs report usually include only satisfaction result.

• Additional assessments are adopted to evaluate the program effectiveness. (e.g. Job competency inventory, Career Decision-making self-efficacy, Career Thought Inventory, etc.)

Job seeking skills programs(e.g. Interview Skill Camp, Interview Clinic)

Satisfaction surveyOther assessments

Developing Career Workshop Series1. Physical Resources

* Interior works was made by government’s fund (Ministry of Education)

In 2011, a workshop room was developed with new interior for Career Workshop and other career/job programs

Equipped with projector/screen/audio system/air-conditioners(2,hot/cold), whiteboard(main and 6 small for gallery walk); Max. 35 students

Developing Career Workshop Series 2. Curriculum/Materials Development

Process Contents

1. Needs Analysis & Topic selection

• Needs from most frequent/important issues from career counseling practices• Especially common issues which can be delivered as group interventions• Select potential topics within our constrains: scope of practice, available assessments,

complete in 2 hours workshop, etc.• Arrange topics along career development process

2. Content/MaterialDevelopment

• Workshop content first developed• Materials (PT, Handouts, etc.) developed or secured

3. Instructor Training • Workshop simulation & feedback• Revised contents and materials

4. Pilot Delivery • Test all developed nine workshops for 2 months (1 or 2 pilot for each topic)

5. Official Launching • Regularly delivered 9-10 workshops (at least one time each topic offered a month)

6. Develop additional workshops

• Our staff develop content/materials by ourselves following above process(1-5).• (if we are unable to develop) Developed content/materials with professionals outside

of campus. After several test delivery (3-5 times), revised it so as to deliver by ourselves.

7. Revising (partly or completely)

• Once a year (or a semester if necessary) revised workshop contents/materials based on feedback from participants.

Developing Career Workshop Series 2. Curriculum/Materials Development

#101 Career Orientation

#102 Interest (STRONG)

#103 Personality (MBTI)

#104 Skills

#105 Value & Decision Making

#201 Job info exploration (by online)

#202 Job info exploration (by offiline)informational interview

#300 (required for #301)Analysis of Job/Employer

#301 Writing Essay

#302 Successful Interview

Self-Awareness

JobSeeking Skills

JobInformation

Career Counseling Service & Workshop(including In-taking, Drop-In, Assessments)

* V.I.: Vocational Identity, 18 items (range 0 – 18) from My Vocational Situation (Holland, 1980)

2011 2012 2013 2014 2015

Intake Service 444 895 1,090 1,795 1,971

Assessment (not collected) (not collected) 373 404 322

Drop-In Service (DI) (not served by intaker) (not served by intaker) 25 580 983

Career Counseling (CC) 269 541 547 377 484

Intake+CC subtotal (A) 713 1,436 2,035 3,156 3,760

Career Workshop (CW) (B) - 236 522 806 599

Subtotal (A+B) 713 1,672 2,557 3,962 4,359

Mean Satisfaction (DI) - - 4.8 4.6 4.7

Mean Satisfaction (CC) 4.4 4.5 4.5 4.5 4.6

Mean Satisfaction (CW) - 4.3 4.3 4.4 4.4

Mean Satisfaction (in total) 4.4 4.5 4.4 4.5 4.6

V.I. Improvement (DI) - - (not collected) 3.4 3.6

V.I. Improvement (CC) 3.2 2.6 2.5 2.5 2.7

V.I. Improvement (CW) - 2.3 2.7 2.6 2.9

Other Career ProgramsPrograms 2013 2014 2015 Self-Awareness

& PlanningCareer

ExplorationJob Seeking

Skills

Career Development Program (CDP) 172 9 48 ☆

Career Leadership Camp (CDP) 67 29 29 ☆

Alumni Café (Roundtables with Alumni) - 52 267 ☆

Special Lecture Series 3,492 3,871 3,649 △ ☆

Talk with Alumni (Seminars) 1,218 - 818 △ ☆

Resume/Essay Workshop - 323 213 ☆

Interview Simulation Course 260 - - ☆

English Interview Clinic 96 78 74 ☆

Aptitude Test Prep Course 503 281 204 ☆

Career Insight Seminar 334 229 234 ☆ △

Mock Interview Clinic 218 277 297 ☆

Advising session with HR manger 129 149 61 △ ☆

Job Competency Course 221 - - ☆ ☆

Interview Camp 301 178 119 ☆

Assessment Center Mock Interview (Peer to Peer Program) 74 232 250 ☆

Mock Aptitude Test 1,003 518 1,310 ☆

8,088 6,226 7,573 ☆Mainly Focus △ Secondary Focus

Results of Career Counseling (CC) & Career Workshops (CW)

269

1,436

2,035

3,156

3,760

-236

522 806

599 269

1,672

2,557

3,962

4,359

0

500

1000

1500

2000

2500

3000

3500

4000

4500

5000

2011년 2012년 2013년 2014년 2015년

커리어상담 CC 커리어워크숍 CW 소계

From 2012, career counseling service and workshops were officially launched by full-time career counselors.

Outcome of Service: Employment Rate

64.9

66.6

69.1 69.3

6161.3

61

65.5 65.2

64.2 64.1

68.7 68.969.3

66.5

64.4

62.7 62.6

60

61

62

63

64

65

66

67

68

69

70

2011 2012 2013 2014

Korea University Seoul Nat'l Univ. Yonsei Univ. SKK Univ. Hanyang Univ.Source: Statistics above are from the higher education in Korea website - http://www.academyinfo.go.kr/The employment rate’s population excludes graduates who advanced to graduate schools, military service, or international students.