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CallTower empowers business customers with Unified Communications and Collaboration solutions, changing the way people communicate around the world.
The CallTower Advantage.Stay Connected. Stay Ahead.
eBook
The CallTower Story. Microsoft Voice Edition. eBookThe CallTower Advantage. Stay Connected. Stay Ahead. eBook
Our mission is to enable people toeasily connect...The support and patronage of our customers gets us out of bed in the morning and inspires us to exceed expectations.
Since its inception in 2002, CallTower has become a leading provider of cloud-based, enterprise-class Unified Communications solutions for growing organizations worldwide. CallTower provides, integrates and supports industry-leading, cloud-based, Unified Communications and Collaboration solutions, including Cisco® HCS and CUCM in a private cloud environment, Microsoft® Teams Direct Routing and Native Skype for Business, CT Cloud UCaaS, Office 365 and CT Cloud Meeting powered by Zoom for business customers.
UCaaSSolutions
InternetOptimization
Contact CenterSolutions
Conferencing &Collaboration Productivity
Online Provisioning in
CallTower ensures that businesses reach their full communication potential and stay competitive, with the most advanced capabilities in today’s quickly evolving marketplace. With easy to use business communication technology, we enhance strategic and business operational effectiveness by integrating paramount Unified Communications solutions while reducing overall cost in telecom spend.
Key UCaaS Integrations.Enterprise Quality - Feature-Rich Solutions.
UCaaS + Key UCaaS Integrations + Devices = Turnkey Solution
Contact Center
CRM
Key UCaaS Integrations Devices
Desk Phones
Soft Phones
UC Analytics Huddle Room Devices
CT Cloud Boost (SD-WAN) Large/Small Conference Room Devices
Conferencing
Synergy
Operator Console
...and more
GLOBAL REACH - Expanded reach to more than 75 countries
The CallTower Advantage. Stay Connected. Stay Ahead. eBook
WE ARE HERE TO HELP!CallTower UCaaS solution experts are available 24/7/365 via phone, email and chat. We also have an array of helpful tips at uc.solutions to help you answer questions fast.
The CallTower Team.Our Customers Matter Most.
DEDICATED CUSTOMER SERVICEOur unmatched implementation, training and support teams have deployed and supported thousands of users, enabling solutions around the corner and across the globe. All projects receive a designated product manager who secures a seamless implementation and training success plan.
CUSTOMER SUCCESS TEAMCallTower customers are further empowered by their Customer Success Team. This team works closely with the customers to deliver streamlined processes.
Product Engineers ensure solutions meet the needs of the customer today and looking forward.
Solution Architects customize UCaaS design plans to achieve customers goals
Project Management delivers white-glove strategic management
Solution Training ensures users receive training on-site, online, and/or on-demand. We offer training options that meet the needs of your growing company.
Our Account Managers pick up right after your solutions are fully implemented. Our Account Managers are an extension of your IT team, working in-sync with your business as your dedicated resource.
Reporting UC Analytics through Connect delivered in real-time | Salesforce.com Integration for ticket
24/7/365 US-based Support for your CallTower solutions, including phones, equipment and contact center
CALLTOWER CONNECTCallTower enables our Customers to manage rapidly changing technologies through Connect - a user-friendly portal, created and developed in-house. This proprietary system ensures our customers can administer services without expertise in any one technology or hiring outside consultants to manage their UCaaS platforms.
TestimonialCallTower made the transition to Teams Direct Routing Phone System seamless for our users. By performing all the necessary setup in Office 365 prior to, and at the time of, the migration, and conducting training sessions for our users, they provided a real turnkey solution for our new phone system. - Allen Press, System Administrator Supervisor, Richard Wilhite
Admin/User Portal Audio Conferencing
Voicemail Hunt Groups
Email Auto Attendants
Password Sync Analytics
The CallTower Advantage. Stay Connected. Stay Ahead. eBook
Partners since 2008
Microsoft Gold Partner Certified SPLA Partner
Cloud Service Provider since 2014
Teams Direct Routing
Skype for Business Server 2019
Top 100 CSP Growth - Four years running
CallTower’s Partnerships.Which Solution Fits Best?
CallTower enhances our clients’ strategic and operational capabilities by integrating VoIP service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks solutions into one reliable platform.
Partners since 2002
Certified Advanced Collaboration
Architecture Specialized Partner
Operating HCS version 11.5
1st to deploy CUCM in private cloud
Running CUCM version 10.5
CCaaS integrations since 2010
Partners since 2002
Certified Advanced Collaboration
Architecture Specialized Partner
Operating HCS version 11.5
1st to deploy CUCM in private cloud
Running CUCM version 10.5
CCaaS integrations since 2010
Strategic Partnerships.
The CallTower Advantage. Stay Connected. Stay Ahead. eBook
We provide the service, manage the network upgrades and integrate the technology and applications into your business with around the clock monitoring by our Network Operations Centers. With a robust global network offering redundant connections through leading providers, CallTower can connect to almost any place at any time. We also provide Multi-Protocol Label Switching (MPLS), dedicated lines and global Session Initiated Protocol (SIP) Trunks all with 24x7x365 monitored services to ensure maximum uptime and available dynamic application failover.
CallTower’s Network.Robust & Redundant Global Network.
CallTower’s CT Cloud Boost delivers higher quality network performance by optimizing thousands of cloud-based applications, including UCaaS, Salesforce.com and Dynamics. CT Cloud Boost maintains the quality and experience of real-time applications improving overall network performance.
Dynamic Voice Redundancy Solutions.
CallTower’s Revenue Growth.
Outages and downtime cost you time and money. You deserve multiple paths to ensure 100% voice uptime. CallTower’s expanding offering includes a wide range of circuit providers to offer carrier diverse flexibility and peace of mind.
2014 2019
177%
TestimonialTo replace our current system would have been $300,000 CapEx plus we were spending $25,000 monthly on calling plans. With CallTower, we invested $15,000 on our monthly recurring license model. - Anthony Lopez, Tourneau, Senior Director of Technology
The CallTower Advantage. Stay Connected. Stay Ahead. eBook
CallTower Mission.To enable people to easily connect to...
Core Values.
CallTower Dedicated
Team Player Attributes.
Take-aways | CallTower.
Action Oriented Smart & Inquisitive
Founded in 2002 (pioneer of UC) Dedicated Customer Success Team
24x7x365 Customer Support Strongest SLA in the industry
Proven Network with Redundant Connections through Leading Providers
Cisco Premier Partner Microsoft Gold Partner
The CallTower Advantage. Stay Connected. Stay Ahead. eBook
3 UC Platforms in our Private Cloud.
Hosted Cisco CallManager10.5 and HCS 11.5
Microsoft Teams DirectRouting and Native Skype
for Business
Hosted VoiceSIP
Five9 - Feature-rich, on-premise Contact Center systems with none of the hassle.
CT Cloud Contact Center - Powerful and complete end-to-end Cloud Contact Center.
Clarity Connect - Native Skype for Business Contact Center
CT Cloud Boost - The solution provides local and global businesses with enterprise-grade, reliable performance for real-time applications like voice and video.
Call Recording - Call Recording supports organizations to manage risk and compliance better, improve quality assurance and increase productivity.
Key UCaaS Integrations.Contact Center Options CRM - Not only does CRM integration
save valuable time for professionals who interact with customers and prospects, but it also elevates the way business is conducted by streamlining CRM interactions and delivering what once was only available to the Fortune 1000.
Video Room Solutions - The marketplace has been asking for higher quality, less expensive video conferencing with a consistent user experience across all devices.
Synergy - Cisco and Microsoft Interoperability.
UC Analytics - UC Analytics provides you with granular details that enable you to more productively achieve company goals.
Hungry Humble People Smart
The CallTower Advantage.
The CallTower Advantage. Stay Connected. Stay Ahead. eBook
UCaaSSolutions
InternetOptimization
Contact CenterSolutions
Conferencing &Collaboration Productivity
Online Provisioning in
ONE-STOP-SHOP SECURITY, STABILITY& SCALABILITY PROJECT MANAGEMENT
Full turn-key solution from one provider
One invoice
One support call
Faster troubleshooting
Benefits of OPEX vs CAPEX
One platform to monitor
End-to-end private cloud environment
No finger pointing between solution
providers
One project team for design/changes
Faster deployment times
Easy-to-use solution management tool