Who should attend:Non-management staff

May 3-4, 2014

2014

Event Registration RegistRation (by April 11, 2014) $100.00/Credit Union Attendee $60.00/Guest*

Late RegistRation (received after April 11, 2014) $125.00/Credit Union Attendee $75.00/Guest*

To register, please contact Shelley DeYoung at 231.547.3917, 800.638.1182 ext. 3917, or sdeyoung@baywindsfcu.com. Registrations must be received by april 18, 2014. Please make checks payable to the “staff essentials Conference”.

event cancellations must be received by april 18, 2014.

no Refunds WiLL be issued afteR this date.*Guest registration includes admission to the keynote address by Amanda Beard, cocktail reception and banquet on Saturday, the Zumba fitness session and continental breakfast on Sunday morning, and discount certificates available for use at Mission Point Resort.

Hotel AccommodationsMission Point Resort

Mission Point Resort is the event host hotel for the 2014 Staff Essentials Conference. to reserve, please call Mission Point Resort at 1.800.833.7711 and reference staff essentials Conference to receive the discounted room rate of $89.00 per room, per night, single/double occupancy, excluding taxes and subject to availability. Reservations must be made before April 2, 2014 to qualify for the conference discount. Direct billing must be used for hotel reservations. Any requests for special room arrangements must be made at time of reservation.

ferry transportation to/from Mackinac island – arnold transit Co.:Arnold Transit Co. is sponsoring discounted round-trip transportation for the 2014 Staff Essentials Conference. Round trip tickets aboard the arnold transit Catamaran will be $18.00/adult, $9.00/youth (age 5-12), under age 5 ride free. Traditional ferries are also available on a limited basis at the discounted rate of $15.00/adult, $9.00/youth, and under age 5 ride free. Attendees/guests may simply identify themselves as “Staff Essentials Conference Attendees” at any Arnold Transit ticket booth in Mackinaw City or St. Ignace to purchase ferry tickets at the discounted rate. Arnold Transit also offers complimentary onsite overnight guest parking, optional valet parking and complimentary shuttle services. For more information, please contact Arnold Transit directly at 800.542.8528.

Sponsors2014

3201 Hallmark Ct. | Saginaw MI 48603989.799.0784 | tf 877.799.0784

www.cuadvantage.com

Time and materials for this program have been donated by:

248.933.2199 • sallydvn@aol.com

© CUAdvantage.com • 877.799.0784 • 3/14

the blue ox MCuL Chapter

amandaFour-Time OlympianSeven-Time Olympic

MedalistEight U.S. National TitlesTwo-Time Pan-Pacific

Gold Medalist

• be

ard

• K

rzyw

osi

nsk

i•

McC

rary

• V

an

de

nberg

he

Meagan

becky

stacie

Saturday 10:00 am – 1:00 pm Registration

1:00 pm – 2:30 pm “Connecting the dots” Presented by Becky McCrary

2:45 pm – 3:45 pm “becoming a Credit union with engaging Member service eVeRY tiMe” Presented by Stacie VanDenBerghe

3:45 pm – 4:00 pm Refreshment Break

4:00 pm – 5:30 pm Keynote: “You don’t have to be Perfect… to be a Role Model” Presented by Amanda Beard, USA Olympic Medalist Swimmer

6:00 pm – 7:00 pm Networking Cocktail Reception

7:00 pm – 9:30 pm Banquet & Entertainment

Sunday 7:00 am – 7:45 am “Movin & groovin” – Zumba Exercise,

Dance and Fun...ALL IN ONE! Presented by Meagan Krzywosniski

7:30 am – 9:00 am Continental Breakfast

9:00 am – 10:45 am “Making a difference, the Credit union Way” Presented by Meagan Krzywosniski

11:00 am – 12:00 pm “getting a grip on Change” Presented by Becky McCrary

12:00 pm – 12:30 pm Closing Remarks

Mackinac Island

May 3-4, 2014

Mission Point Resort

Speaking Topics: Women’s Issues, Olympic Experience and Motivation, Breast Cancer Awareness, Fashion and Style, Health and Fitness, Parenting and Personal Growth, Work and Mother Balance, Mommy Blogger

Amanda Beard is now an icon both inside and outside of the pool, becoming much more than the 14-year-old Olympic gold medalist with the teddy Bear. At 14 in 1996, Amanda made her first Olympic swimming debut, winning one Gold and two Silver medals, which set the tone for the rest of her career. She went on to win another Gold medal, two Silvers and a Bronze at the next two Olympic Games. Beard also holds an impressive eight national titles and is a former world record holder.

In April 2012, Amanda released her first book, New York Times Best Seller In The Water They Can’t See

Meagan is the Director of Human Resources for Boyne Mountain Resort and Boyne Country Sports with a specialty in Training and Development along with Wellness. Her career in the Human Resources Department at Boyne Resorts calls on her to provide training in all facets of service for team members at Boyne’s facilities including Boyne Mountain, Boyne Highlands, and the Inn at Bay Harbor, a Renaissance Golf Resort. Her passion and drive for excellence in the industry has gained her

She’s called the Carol Burnett of Credit Unions, the Energizer Bunny in high-heeled shoes, a redhead Amy Poehler, and Southern Sass. Becky McCrary is an internationally recognized expert on building business relationships through leadership, service and inspiration. She has taken her wit and wisdom to credit unions and their associations in 39 states, the Caribbean and the Gulf of Mexico. Yes, she was on a cruise ship, but she was speaking, so it still counts!

Becky knows the world of service. She spent 20 years in the financial services industry. From teller to mortgage loan officer, from Call Center Manager to Business Development Manager, from branch manager to volunteer, Becky has lived credit unions. She is a highly sought after speaker and trainer and was a featured writer for CUNA’s Frontline Newsletter for four years!

While managing a credit union call center, she reduced service complaints from an average of 60 per month to an average of one per quarter.

Stacie is the Education and Training Director for HRN Consulting Services and spends her time working in credit unions throughout Michigan to help develop, enhance and maximize credit union growth. Stacie has been in the credit union industry for over 15 years in the capacity of Marketing, Training and Human Resources. With significant business acumen and a training focus, she has the highly sought after experience to effectively address a myriad of credit union issues. Stacie provides needs assessments,

You Cry, a riveting memoir revealing the truth behind the Olympic spotlight, the battles that she fought along the way and her new found happiness in love and motherhood. Touring coast to coast, Amanda stays busy talking about her book, hosting swim clinics, endorsing products, speaking at events and making appearances in top national media outlets, like the Today Show, Dr. Phil, Access Hollywood, CNN, USA Today, FOX Sports and more.

Amanda recently participated in the 2012 Olympic Trials in July 2012. Although she missed qualifying for what would have been her fifth Olympic Games, Amanda plans to continue blogging, supporting her skincare product line and current sponsors, growing her family and training for the 2016 Olympic Games.

the opportunity to co-develop and chair, Hospitality the Little Traverse Way launched through the Petoskey Regional Chamber of Commerce. Although she is small in stature, she brings large quantities of positive energy to every presentation. Simply said, she just loves people!

Working with another credit union to expand their Circle of Influence, she was named CUNA’s business development Professional of the Year.

Becky is the author of Relationship Networking “On Purpose!” a guide to move you from the comfort of the wall to the power, action and business found in the center of the room. She has created a flip booklet “the Easy Answer,” a quick reference to the ABCs of Service.

She has earned the prestigious Certified Speaking Professional credential, one of only 232 women in the world to hold this designation. The speaking profession’s international measure of speaking experience and skill, the CSP is conferred by the National Speakers Association and the Global Speakers Federation only on accomplished professional speakers who have earned it by meeting five years of strict criteria.

customized training development, and training delivery that will provide a strong return on investment.