2012 MCUL Events Calendar

mcul.orgConferences, Workshops and Distance Learning

Designed for the Michigan Credit Union Community

Featuring Special Discounts on

Important Compliance Training!

MCUL & Affiliates

Education and Events2012 Calendar

mcul.orgLearn More About These and

Other Events at www.mcul.org

July 12-14, 2012 | Grand Traverse Resort & Spa, Traverse City

Plan Ahead for the Michigan Credit Union Event of the Year!There are so Many Great Reasons to Attend...In 2012 this event returns to the Grand Traverse Resort and Spa, a popular Michigan resort and

designated as one of the top meeting and leisure destinations in America! Get ready to enjoy...

• Beautiful views of Grand Traverse Bay and close proximity to Lake Michigan–

just a few miles away.

• Outstanding educational sessions ideal for professional development.

• Free time in Traverse City and at the Cherry Festival—great for guests, too.

Plus...• Interact with respected industry speakers and noted authorities on timely topics.

• Support a great fund raising cause—Children’s Miracle Network: Credit Union’s for Kids

auctions and golf outing.

• Find new ideas and access product information in the exposition hall while meeting

vendors from across the country.

• Connect with friends in the attendee lounge and take time to relax.

• Exchange ideas and network while at a beautiful Michigan destination.

MICHIGAN CREDIT UNION LEAGUE & AFFILIATES

ANNUAL CONVENTION & EXPOSITION

A Great Investment!Full Convention Registration: $339 per Person;

6th attendees and above discounted to $284 per Person.

Plus, more registration options for 1- and 2- day participants.

Mark your calendar and watch for more details.

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mcul.org

Invest in Leadership at These TwoOutstanding Credit Union Conferences

The MCUL & Affiliates Leadership Development Conferences are the perfect

training and networking resources for CEOs, executive professionals, board of

directors and credit union volunteers, regardless of experience level or

background.

Guests are also welcome to join attendees at these very popular conferences,

which are offered at beautiful Michigan-destination resorts—settings that are

always great for fun and relaxation.

The issues facing the credit union industry require leaders to be well informed.

Plan now to attend and enjoy:

• League Update

• Keynote Presentations

• Updates on Compliance Related Issues

• Board Financial Literacy Training

• Technology, Mobile Banking and Growth Sessions

• CUNA Volunteer Achievement Program Topics

• Networking Time

• Fun Programs and Dinner Banquet

It is an executive-level destination, exclusive for Michigan credit union executives.

Educational Investment

1-3 Participants $299 per person

4 or More Participants $250 per person

Attend the Executive Summit, September 12-14 and Then Head to the

Fall Leadership Development Conference, September 14-16 in Traverse City

Learn More About These and

Other Events at www.mcul.org

Full Conference Registration Just $399 per Person

Plus...Send Four Attendees and Pay Just $350 Each for Five or More!

Such a Great Value...

The MCUL & Affiliates Executive Summit is just the place for credit

union CEOs and executive management team members to gather,

discuss, analyze and plan. This year’s agenda will delve into topics

that credit unions — small and large -- need to evaluate, think

about and embrace.

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This icon indicates an in-person event.

mcul.org Note: Dates, locations and pricing is subject to revisions.

MCUL & Affiliates | 2012 Education and Events

5 Evaluating the Teen Market

Audio Session $129 per Connection

11 Employee Headaches? Pain Relief for Supervisors


12 Essential Rules for a Credit Union Web Presence That Wins!


17 Member Investment and Insurance Solutions

Webinar $129 per Internet Connection;

$99 Audio-Only Option

18 The How and Wow of Customer Service


19 Preparing Frontline Staff for Robbery Response



24 Concentrating on Concentration Risks



25 Top 12 Collections Tips


26 Can They Really Garnish My Social Security?

Webinar $129 per Internet Connection

26-27 CUES Economic Summit

Marriott, Ypsilanti $165 per Person CUES Members;

$190 per Person Non-Members

31 Changing Demographics & How This Affects Credit Unions


2 IRA Essentials


7 The Ins and Outs of Paid Advertising on the Internet


9 Tips to Managing Interest Rate Risks



14 Strategies to Increase Non-Interest Income



14-15 Lending & Marketing Conference Amway Grand Plaza Hotel, Grand Rapids See Page 11 for Pricing Information

15 Introduction to Lender Flood Compliance


16 Compliance for Executives

Amway Grand Plaza Hotel, Grand Rapids See Page 11 for Pricing Information

16 Getting Serious About Remote Deposits



21 Troubled Debt RecoveryWebinar $129 per Internet Connection

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22 Internet Lending Audio Session $129 per Internet Connection

23 Online Banking Risks Audio Session $129 per Internet Connection

28 Robbery - Premise & Building Security Audio Session $129 per Internet Connection

6 Mitigating Plastic Card Fraud Audio Session $129 per Internet Connection

8 Reg CC Audio Session $169 per Internet Connection

9-11 Spring Leadership Development Conference for Volunteers & CEOsSoaring Eagle, Mt. Pleasant See Page 3 for Pricing Information

13 How to Improve Your Member Retention Audio Session $129 per Internet Connection

15 Lending Strategies: More Loan Opportunities Audio Session $129 per Internet Connection

20 Regulatory Update I



21 Unclaimed Property - Issues You Need to Know Audio Session $129 per Internet Connection

22 Fee Comparisons: Banks vs. Credit Unions



27 Michigan Economic Update



27-28 Lending Solutions Risk Management SessionSoaring Eagle Casino & Resort, Mt. Pleasant $99 per Person

29 Courting Boomer Members: A Key Business Growth Strategy Audio Session $129 per Internet Connection

3 Teller Regs Audio Session $169 per Internet Connection

5 Cross Selling Audio Session $129 per Internet Connection

10 Bankruptcy Audio Session $129 per Internet Connection

12 You Know You are a Bully if...



17-18 MCUL & Affiliates Governmental Affairs Conference Radisson, Lansing See Page 11 for Pricing Information

18 Mobile Marketing with QR (Quick Read) Codes Audio Session $129 per Internet Connection

19 New Products to Serve Members & Generate Income



Note: Dates, locations and pricing is subject to revisions.


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24 Business Development: In it to Win it! Audio Session $129 per Internet Connection

26 Turning Around Member Complaints



1 Helping Members Improve Credit Scores


2 Collector’s Training School

Doubletree Hotel, Dearborn Just $169 per Person by April 25

Only $199 per Person After This Date

3 Safe Deposit Boxes: The Fundamentals


10 Sales Culture Revolution


10 Collector’s Training School

Hotel, Marquette $129 per Connection

15 Trust Accounts


17 Financial Literacy for Board Members



23 Coaching to Gen Y


31 Reg E/EFTs


5 Fair Labor Standards Update


7 Teller Skills


9 Compliance for Executives

Hotel, Marquette $XXX per Person

12 Kids’ Stuff - Minor Accounts


14 Protecting Members From Elder Fraud



19 What Board Members Need to Know



20 Reg Z


26 We Love Loans


Note: Dates, locations and pricing is subject to revisions.mcul.org


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Note: Dates, locations and pricing is subject to revisions. mcul.org

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2 Generational Differences - Effectively Working TogetherAudio Session $169 per Internet Connection

10 Direct Lending - Seven Must Haves Audio Session $129 per Internet Connection

12 New SEGs, New Members, New Growth Audio Session $169 per Internet Connection

12-14 MCUL & Affiliates Annual Convention and ExpositionGrand Traverse Resort, Traverse City See Page 2 for Pricing Information

18 Due Diligence - Interacting With Your Members Audio Session $129 per Internet Connection

26 Why Y? Tactics to Reach Gen Y Audio Session $129 per Internet Connection

31 Google Wallet - A Mobile Payment System Strategy Audio Session $129 per Internet Connection

2 ALM: 11 Key Ratios You Should Know Audio Session $169 per Internet Connection

7 How to Write Great Copy: Tips for Snappy Advertising



8 Check Fraud Audio Session $129 per Internet Connection

9 Strategies to Boost Your ROA



14 Decedent Accounts Audio Session $129 per Internet Connection

16 Compliance Information for Branch Managers



21 Conducting & Evaluating Consumer Reports for Employment PurposesAudio Session $129 per Internet Connection

23 Mobile Banking: The Wave of the Future



28 Marketing With a Click and a Smile Audio Session $169 per Internet Connection

30 Basic Consumer Lending Audio Session $169 per Internet Connection

4 BSA for Frontline Staff



5 Increased Loans & New Credit Union Loan Officer Training Audio Session $129 per Internet Connection

6 Credit Union Star Wars: Technology Strategy & Planning



11 Credit Union Thrival Strategies for a Slow Economy Audio Session $169 per Internet Connection


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12-14 Executive SummitInn at Bay Harbor, Bay Harbor See Page 3 for Pricing Information

14-16 Fall Leadership Development Conference Grand Traverse Resort, Traverse City See Page 3 for Pricing Information

18 Starting a Youth Program on a Shoestring Budget


20 Building a Successful Regulatory Compliance Program


25-26 HR, Trainer & Supervisor InstituteAmway Grand Plaza Hotel, Grand Rapids See Page 11 for Pricing Information

25 Verifying Borrower Income Using Tax Returns



26 Account Administration


27 BSA for Volunteers



2 Notary Public Training


4 Collections Series (Beginner)



9 BSA for Management/CEO



9-10 IRA Training: Essentials and Beyond Essentials

Name of City and Hotel $199 per Person, per day

10 Telephone Skills to Develop Credit Union Relationships


11 Collections Series (Intermediate)



15 Loan Interviewing & Sales Skills


16-17 IRA Training: Essentials and Beyond Essentials

Hotel, Marquette $199 per Person, per day

17 Documenting & Disciplining Employees


18 Collections Series (Advanced)



23 Current Internet Marketing Vehicles


25 Cyber Tracking & Collections Techniques


Note: Dates, locations and pricing is subject to revisions.mcul.org


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Note: Dates, locations and pricing is subject to revisions. mcul.org

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30 Regulatory Update II



31 15 Worse Security Mistakes Audio Session $129 per Internet Connection

1 Telephone Collections School

To Be Announced $169 per Person

6 Business Development Fundamentals

Audio Session $169 per Internet Connection

8 ACH Exception Handling: Returns, Reversals, NOCs & More


13 Top Seven Secrets for Media Damage Control



15 Service Members Civil Relief Act (SCRA)


20 The Member is Always Right - NOT!


27 Data Leaks Happen: Are You Prepared?



28 Website Compliance


3 Effective Variable Pay Lending Strategies Audio Session $169 per Internet Connection

13 Data BreachesAudio Session $129 per Internet Connection

19 Effective Listening Skills Audio Session $129 per Internet Connection

28 Network Security Update Audio Session $129 per Internet Connection

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mcul.org

Training, Training, Everywhere!

Watch for These Popular Conferences

All Being Offered in the Upper PeninsulaBy popular request, MCUL & Affiliates is pleased to be

offering these informative sessions in Marquette. Be sure to

watch for more details.

• Collector’s Training School

May 10, 2012

• Compliance for Executives

June 9, 2012

• IRA Training: Essentials & Beyond EssentialsOctober 16-17, 2012

Two New Webinar Series!

Information Made Pertinent for

Those Who Need to Know

Bank Secrecy Act Series

• BSA for Frontline Staff.................. September 4

• BSA for Board Members .............. September 27

• BSA for Management ................... October 9

Collections Series

• Beginner Collections..................... October 4

• Intermediate Collections ............. October 11

• Advance Collections ..................... October 18

Join the Conversation and Never

Stop Learning

MCUL & Affiliates makes it easier than ever to stay

informed about upcoming educational opportunities, to

provide us feedback and suggestions about training

topics and to network with peers.

Exchange ideas with other conference goers before and

after events and interact with speakers through LinkedIn

groups (accessible through our Facebook page). Plus, be

sure to follow-us on Twitter for other special offers and

announcements.

MCUL & Affiliates’ Training

Find the Affordable Training You Need,

When and Where You Need it...

With 24/7 Access to Webinars on DemandNow it is easy to train as many people, in as many locations

and as often as needed, for one low price. Simply purchase and

download a Webinar on Demand via the Internet, and save it

as a permanent training resource.

Dozens of sessions are available including:

• Deterring and Responding to Robberies (Video)

• Financial Literacy for Board Members

• Updated Bankruptcy Rules and Forms

View the most popular topics and browse new sessions

being added monthly.

Visit www.mcul.org, click the Education tab and choose

Webinars on Demand to get started.

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Be Seen and Heard in Lansing!

MCUL & Affiliates Governmental Affairs ConferenceApril 17 & 18, 2012 | Radisson, Lansing, MI

• MCUL Legislative and Regulatory Issues Update

• Economic Forecast

• Handicapping the 2012 Elections

• Update from MEDC on Business Development

• Legislative Luncheon

• Awards Reception: State Lawmaker and

Staffer of the Year

• PAC Fundraising Awards

Where Credit Union Advocates Gather to

Make a Difference

Full Conference Registration$149 per Person Assets Over $35 Million;

$99 per Person With Assets of $35 Million or Less

One-Day Registration$99 per Person Assets Over $35 Million;

$69 per Person With Assets of $35 Million or Less

HR, Trainer and Supervisor InstituteSeptember 25-26, 2012 | Amway Grand Plaza Hotel, Grand Rapids

Three Outstanding Conferences at

One Great Location...

Plus, HR Certification Institute Credits, too!

It’s the Conference for Credit Union Employees,

Who Work Closely With Other Credit Union Employees!

A Great Investment at Just $310 per Person;

One-Day Registration Only $155 per Person

mcul.org

Lending and Marketing ConferenceFebruary 14 & 15, 2012 | Amway Grand Plaza Hotel, Grand Rapids

Get ready for the excitement, energy and impact of experiencing the MCUL

& Affiliates Lending and Marketing Conference. These two great

conferences include opening keynote presentations, general sessions and

breakout topics that will provide outstanding insights from national

experts, as well as through networking with peers from throughout the

state. Highlights also include:

• Welcome & League UpdateDavid Adams, MCUL & Affiliates, CEO

• Domino’s Turnaround StoryTim McIntyre, Domino’s Pizza, LLC, Vice President of Communications

• Consistently Growing Loans in a Bad EconomyBrett Christensen, CU Lending Advice, Owner

Plan Now to Attend!

Full Conference Registration

Just $310 per Person by January 27, 2012;

$360 per Person After This Date

One Day Registration



The Place to be is at These MCUL & Affiliates’ Conferences

Staff Development Begins With Quality Training and Industry Insights

Learn More About These and Other Events at www.mcul.org

Compliance for Executives

February 16, 2012 | Amway Grand Plaza Hotel,

Grand Rapids

Stay an extra day or send staff specifically for this

executive-level overview of timely compliance topics.



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Save on Important Compliance TrainingParticipate in any of These Compliance Webinars,

Receive 50% Off a Fourth Compliance Webinar

For the third straight year, MCUL & Affiliates is discounting compliance

Webinars to just $129 each per connection, with an "audio-only" rate of $99

per connection. Each Webinar also comes with a complimentary Webinar on

Demand archive, that allows a credit union to download and save a session to

train as many staffers, in as many locations and as often as needed.

Plus, every fourth compliance Webinar purchased by a credit union is

discounted to half-price.

Make MCUL & Affiliates your resource for important compliance training and

plan now to attend these Webinars:

January 17 Member Investment and Insurance Solutions

January 24 Concentrating on Concentration Risks

January 26 Can They Really Garnish My Social Security?

February 9 Tips to Managing Interest Rate Risks e

March 20 Regulatory Update I

May 17 Financial Literacy for Board Members

August 9 Strategies to Boost Your ROA

August 16 Compliance Information for Branch Managers

September 4 BSA for Frontline Staff

September 27 BSA for Volunteers

October 4 Collections Series (Beginner)

October 9 BSA for Management/CEO

October 11 Collections Series (Intermediate)

October 18 Collections Series (Advanced)

October 30 Regulatory Update II

CUNA Center for Professional Development (CPD)

helps credit union staff and volunteers learn to do

their jobs better. CPDOnline is a web-based training

service that combines the ease of on-demand, self-

study training with expertly-designed credit union

courses. Discover the training resources available

at http://training.cuna.org/

This comprehensive online video platform features

detailed looks into national and Michigan-specific

credit union issues, as well as training video podcasts.

Check out the CU Campus channel for free short

educational videos on a variety of topics at

www.mcul.org.

P.O. Box 8054Plymouth, MI 48170

Providing Financial Assistance forTraining to Credit Unions with Assetsof $35 Million or Less

The Michigan Credit Union Foundation has

funding available to assist individuals from small

credit unions with covering costs to attend

educational events. For more information visit

http://www.mcul.org/Foundation_674. ,

call (800) 262-6285 ext. 339 or simply apply for

financial assistance when registering for

any MCUL Education event

Documents

2012 MCUL Events Calendar