The Anderson Herald

Anderson Pest Solutions Quarterly Internal Newsletter • Issue #1 • March 2013The Anderson Herald

Issue # 1, March 2013 Anderson Pest Solutions Quarterly Internal Newsletter Page 2 Issue # 1, March 2013 Anderson Pest Solutions Quarterly Internal Newsletter Page PB

With her 9 year Anderson Anniversary coming up in June, Pat Frank has seen many changes around here. Initially starting as an Accounts Receivable Collection’s Rep, Pat has worked in a variety of roles at Anderson: “When I first started, there were only four girls in the corporate office. At that time, we were printing invoices and statements, posting all checks and answering incoming customer calls. We were also accepting cash from customers, which we had to manually count daily and take to the bank,” Pat says.

Pat’s current role at Anderson is Admin Support. Working at the front desk Monday through Wednesday, Pat helps “to keep a well oiled and problem free machine running well - THE OFFICE.” As the receptionist and supply order clerk, Pat orders all of the Certificates of Insurance, toner cartridges and orders new uniforms. Among other things, Pat assists in organizing meetings at the corporate office and also aides Accounts Receivable and Recruiting.

“What I love most about my job is working with everyone in the office, everybody is all special in their own way,” Pat explains. “I love knowing that everything is running well and everything I do is appreciated.”

In this Issue________________________Employee Spotlight ________________________Sales ScoopRecruiting Corner ________________________Andercares NIFB Upcoming Events________________________Client Service News CSR JingleBenefits and Wellness Tax Basics ________________________Annual Awards Banquet ________________________Meet the AR TeamPerfect Audit Scores ________________________Insect Zoo UpdateFamily Ties________________________IT UpdateCarpet Beetles Info Spring Pest Alert________________________

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More about Pat

Family:Daughter: JenniferSon-in-Law: David Grand-children: Danielle & Alexander

Favorite Food:Japanese HibachiSteakItalian Food

Favorite Movie:Pretty Woman

Favorite TV Program:CSI

Favorite Singer or Group:The Moody Blues

Favorite Hobbies:FishingAttending Grand-children’s Basketball Games

Favorite Thing to do:Traveling Going on Cruises

Favorite Destination:Las Vegas

Issue # 1, March 2013 Anderson Pest Solutions Quarterly Internal Newsletter Page 2

Employee SpotlightPat Frank

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The Sales Department is excited for the new year—as 2013 promises to be a year full of growth. We welcomed 4 new Sales Reps to our team in first quarter, Joe Hodges and Ben Bruce in the St. Louis Service Center, Zach Davison in the Milwaukee Service Center and Nick Capristo for Wheeling. Big thanks to the Anderson recruiting team as we also have 4 more waiting on our bench to start in June. It’s a wonderful feeling to look around the room during our monthly meetings to see so many smiling faces!

Congratulations to the following for their success so far in the first quarter:

• Matt S. — Sweetener Supply Co. ($3000 monthly and thanks to Brian Norris for the referral)

• Drew — Crown Commercial ($403 monthly)

• Alex — Naperbrook and Springbrook Golf Courses ($150 monthly)

• Jackie — Rosehaven Manor Apartments ($195 monthly)

• Adrianne — St. Anthony Hospital and Clinics ($1,200 monthly)

• Bob — Colliers Internationals ($360 monthly)

• Lanie — Garfield Park Hospital ($150 monthly)

Recruiting Corner Your Recruiting Team has kicked off 2013 with a flurry of activity with searches for Technicians, Sales Representatives, Service Managers, Seasonal CSRs and Interns!

The next time you are in Elmhurst, stop by and say hello to our newest Talent Scout, Ruby Butler. We are so excited

to have Ruby on our team! In addition to Supervising our 2013 Interns, she will be utilizing her sales recruiting experience to search for Sales and Service Manager candidates in our expansion markets.

Tina Crigler continues her quest in searching for Service Technicians and most recently Seasonal Client Service Reps. Questions about the interview process? Tina visits the field offices several times each month, she would be happy to answer any questions.

Have a candidate referral? You can collect a cash bonus if you recommend a friend and they join our team! For consideration, please continue to direct your referrals to the Anderson website. Tina will be responding to your Technician and CSR referrals and Ruby will be contacting your Sales and Service Manager referrals.

Thank you Team Anderson for your support in all of our many recruiting initiatives in 2012!

Sales Scoop



AnderCares Volunteers at Northern Illinois Food Bank 2013

Upcoming Events___________________________

April 20th, 2013Spring Clean Event 9 am - 12 pm at Miller Park1 Brewers Way, Milwaukee, WILunch & water will be provided. Family members & friends are also welcome.

Please sign up at the Sign Up Sheet in your office!

Click here for more information.___________________________

May 23rd, 2013Chase Corporate Challenge3.5 mile walk/run7:10 pm at Grant ParkChicago, ILRegister online by April 30, fees are covered by Anderson.

Click here to register!

Click here for more information.

On Saturday, January 21st, 87 members, family and friends of the AnderCares team from Anderson Pest Solutions volunteered to sort, assemble and pack food items at the Northern Illinois Food Bank.

“Our mission is to support the community by bringing together co-workers for causes that support children, the environment and good health. The Northern Illinois Food Bank is just one example of how we are accomplishing this,” said Brandon Savage, Chair of AnderCares.

The Northern Illinois Food Bank distributes donated and purchased food through more than 600 network partners in 13 counties including Boone, DeKalb, DuPage, Grundy, Kane, Kankakee, Kendall, Lake, McHenry, Ogle, Stephenson, Will and Winnebago.

By the end of the event, AnderCares had distributed:

7353 lbs of Meat = 6128 Meals2046 lbs in the Bulk Repack Room = 1705 meals 4200 lbs of Labeling/ Pasta = 3500 Meals745 Backpacks

Over 12,000 meals were packed altogether. AnderCares had a great turnout for a good cause! Thank you to all that attended!


http://aps-sharept/sites/AI/Docs/Documents/Misc/AnderCares%2520Sping%2520Cleaning.pdf

https://register.jpmorganchasecc.com/chasecc/jp_reg.tcl?id=41441&team_id=395938

http://www.jpmorganchasecc.com/events.php?city_id=5


We had a great turnout for the 2013 Health and Wellness Event in February with 107 coworkers and spouses participating. Health screenings were offered in three of our locations this year; Elmhurst, Wheeling and the Loop as well as at all LabCorp facilities. As the age old saying goes, “if you have your health you have everything,” so it’s great to see so many coworkers staying on top of their health awareness. The twenty percent medical premium discount was awarded with the first payroll in March to all who participated.

Did you know that Blue Cross Blue Shield offers discount memberships at hundreds of health clubs to all their members? Blue Access is an online portal for BCBS that allows participants to keep track of all of their insurance, payments, claims, etc. Register for Blue Access to see all the benefits that are available for you!

For many people, tax season is tense. Knowing what forms you need and making sure you have followed all the rules and regulations may cause stress. For information on filing taxes and how financial decisions may impact your tax situation, contact the LifeMatters® professionals. LifeMatters® professionals are available 24 hours a day, every day of the year to confidentially discuss a variety of concerns. Please call anytime at 1-800-634-6433.

Benefits and Wellness

Tax Basics

Do you hear the ants marching one by one and the bees buzzing?

The Client Service Center is preparing for the upcoming buzz-e season. We are excited to announce seasonal training has begun to assist with the buzz-e season. Please be sure to stop by and welcome Ashley Criss, Julie Curtis, Brenda Huff, Traci Sternstein, and Lakeisha Whitaker. This is only the start of our training so make sure when you are in the office to introduce yourself.

Thank you to Gloria Callaway, TaMyra Dawson, Kari Hupfel, Cora Mayer, Candice Parker, & Nancy Proctor for your team work and commitment with training our new hires. We appreciate your time and efforts with sharing your wealth of knowledge.

Now it’s time for a J.I.N.G.L.E “Whether it’s your home or

your business, from the ceiling to the rug if you’re bothered by critters, first rodents to bugs, don’t pull out your chemicals and start your own revolution, give it to professionals at Anderson Pest Solutions... Anderson Pest Solution the natural way.Anderson Pest Solutions will fix your problem today, just call Anderson Pest Solutions!!”

Anderson Pest Solutions Jingle by DeWayne F. Davis Sr and vocals by Gloria Callaway

Client Service News

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http://www.lifematters.com/

http://www.bcbsil.com/member/index.html

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On Saturday, March 2nd, Anderson hosted its Annual Awards Banquet. With a Casino Night theme, the event was attended by more than 200 guests.

The evening consisted of many honors to employees for their years of dedication and achievements. Over 25 coworkers were awarded for their Anderson Anniversaries of 5 years or more, recognizing their selfless loyalty to our company. Of course, the most noteworthy of all of the Anniversaries goes to Willis Bartee for his 40 years of service with Anderson.

“There is a lot to be said about 40 years worth of service,” Mark O’Hara said, “Anderson has evolved so much since then and Willis has gotten to see us grow first hand through all of the changes. It’s such an honor to have him on our team.”

Eleven awards were given to Technicians, Service Managers, Customer Service Representatives and Sales Representatives for their achievements throughout the year. Award winners are listed on Page 7.

Anderson also added a new honor this year: the Spirit of our Culture Award. The award is honored to an

employee who is not only successful in their position, but embodies the spirit of our culture at Anderson. This year’s Spirit of our Culture Award was honored to the late Phil McCary and was accepted by the McCary Family.

“Phil McCary understood the job - the work you have to put in, the customer service, the consistency and the overall attitude. I’m glad we were able to honor his service and dedication with the award his family was given at the banquet. He was a great family man, coworker and human being,” Russell Knight said.

Entertainment for the night included casino games such

as Poker, Black Jack and Roulette. Each guest was given $2,000 worth of poker chips, either to cash in for raffle tickets or play at the casino games (in hopes of possibly earning more tickets).

The night culminated when the most coveted prize, the 50” Flat Screen TV, was raffled off and won by the McCary Family. Other Raffle Prize Winners can be found on Page 7.

Thank you to everyone who attended and we hope to see everybody again next year!

The Annual Awards BanquetCasino Night


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Technicians of the Year R1 Chicago Loop - Noel Johnson R3 Libertyville - Derek Sloan R4 Alsip - René Villarreal R5 Wheeling - Jeff Kaltinger R6 Chicago North – Tim Horan R7 Downers Grove – Ed Mitchell D8 St. Louis - Dave Barry D9 Merrillville - Reynaldo Hernandez

Service Manager of the Year Fil Rodriguez

CSR of the Year Candice Parker

Sales Representative of the Year Matt Scaliatine

Anderson Anniversaries 5 Years 10 Years Matthew Stagl Daryl Stanphill Paul Meirthew Aaron Smith Charlie Collins Edward Robinson JT Barnard Terrence Taraszka Shawn Monroe Russell Knight Maria Sladkowski Tim Derkson René Villarreal Theresa Snarski Jeff Kaltinger Michael Leon Jacqueline Struttmann

15 Years 20 Years Kevin Rudkin Mark O’Hara Mark Sutherland Jerry Willis Donald Barton Thomas Dobrinska Karen Lutz Ron Lauesen Noel Johnson

30 Years 40 Years Thomas Kreiling Willis Bartee

Raffle Prize Winners - Coworker Raffle 50” Flat Screen TV René Villarreal Nintendo Wii David Barry $25 Game Stop Gift Card Melissa Mourat $50 Dinner & Movie Gift Card Lachawn Anderson Golf Package Tina Crigler Cubs Tickets Melissa Mueller Clarion Inn Honeymoon Suite Dillen Shackelford

Casino Night Raffle 50” Flat Screen TV McCary Family PlayStation 3 Harry Gorski Nintendo Wii Terenda Williams iPad Mini Kyrstin Pearson $25 Amazon Gift Card Mona Latif $25 Buffalo Wild Wings Gift Card Steve Walburn $25 Chili’s Gift Card Reynaldo Hernandez Bath & Body Gift Box Reynaldo Hernandez Bath & Body Lotion Caddy Teaira’ Parker Blue Man Group - 2 Tickets Lakeisha Whitaker Clarion Inn Family Suite Tamyra Dawson Cubs Tickets Chris Kreiling Anderson Golf Bag Jeff Kaltinger Anderson Poker Chip Set Kevin Rudkin Anderson Gear - Male Michael Altobelli Anderson Gear - Female Theresa Snarski



Many new faces have joined the Anderson Accounts Receivable Team! As a matter of fact, all three reps started within the last quarter of 2012!

Since October of 2012, things have really been heating up in the AR Department. With the help of our Staff Accountants, Gretchen and Melissa, the AR Team has been working tirelessly to ensure our clients’ accounts are thoroughly being reviewed for invoicing accuracy. In addition, they have stepped things up a notch and have been successful in collecting from some of our larger clients.

Meet Tracy WoulardTracy started Anderson as a Seasonal

CSR back in May of 2012. She came to our organization with 10 years of collection experience while working at HSBC. Her experience while working as a CSR really allowed for a smooth transition and it showed.

It is always great when we are able to retain seasonal staff, especially when we can do so in other departments.

Tracy’s quick call making and prior experience has really stepped things up in the AR Department. You can be sure Tracy will work until any and all tasks are resolved!

Meet Erin BroganErin joined the Anderson family in

October of 2012. Erin’s experience is quite different from her current role, however, her Supervisory experience at Pizza Hut and Family Video showed her true potential. Erin always has a determined way about

fully understanding every detail of her clients’ accounts. She is persistent and extremely professional.

Erin’s perky voice has brought the AR Department to a whole new level. She has helped lift the department’s customer service beyond where it has ever been!

Meet Shani MeeksStarting just before Thanksgiving of last

year, Shani brings a variety of experiences to the AR Team. With having worked as an Office Manager and a Quality Assurance Call Monitor, Shani brings a value to the group. Shani is very poised while on her

calls, making a point to ensure Anderson is represented with the utmost professionalism.

Working on her Accounting Degree, you can be sure Shani will be working to balance every account and ensure the utmost accuracy of data!

“I am quite pleased with the production of the Accounts Receivable Team,” said Marcia Daily, the Controller. “All three reps have displayed qualities of teamwork, hard work, and dedication. They work hard and support one another.”

The AR team also helps the CSR Department when call volume is high. “I have received numerous compliments on Tracy, Erin, and Shani internally and from clients. They have pushed and collected funds that were previously difficult to collect,” Marcia said.

Welcome Tracy, Erin, and Shani!

Meet the Anderson AR Team!

Perfect Audit ScoresOn 01/12/13, Jay Miller, CJ Beil and Jeff Kaltinger received a perfect 200 points at Brolite Products, Inc on their AIB audit.

On 01/30/13, Kevin Harper received a perfect 200 points at Sysco for pest control on their AIB audit.

On 02/11/13, Art Molitor received a perfect ASI Audit score for Champion Container Corporation in Elmhurst.

On 02/15/13, Spencer Grimshaw received a perfect 200 points at Tasty Breads on their AIB audit.

On 02/15/13, Bobby Rollins received a perfect 200 score at US Spice on their AIB inspection.

On 02/21/13, Gary Bockhaut received a perfect 200 points at Cano Packaging for pest control on their first AIB audit at their new facility.

On 02/22/13, Kevin scored a 100% at Diversified Ent, LLC on the Siliker Audit.

On 03/04/13, Bobby Rollins received a perfect SQF audit score at Carauster. Great job everyone! Please note that in order to be recognized for Perfect Scores in Pest Control audits, your information needs to be submitted to JT and Mona via email.



Upcoming Events____________________________Betty Brinn Insect Zoo April 22 10 am - 12 pm ____________________________DuPage Children’s Museum March 20 10 am - 12 pm April 17 10 am - 12 pm May 22 10 am - 12 pm June 19 10 am - 12 pm____________________________Kohl Children’s Museum May 21 9 am - 12 pm

Since its launch, Anderson’s Insect Zoo has grown in exposure and in popularity. Within the last year, the Insect Zoo has extended its visits to a third museum - The Betty Brinn Children’s Museum in Milwaukee, WI.

In addition to dates at the DuPage Children’s Museum and the Kohl Children’s Museum, gaining presence in Milwaukee has allowed Anderson to further its mission with the Insect Zoo: to build positive relationships and share knowledge with local community members in Wisconsin.

Also, the Insect Zoo’s annual “Watch Us Grow: Monarch Butterflies” Display at the Kohl Children’s Museum will begin on May 21st. The display is a dynamic live insect exhibit that will show visitors the life cycle of the Monarch butterfly. If you are in the area, be sure to check it out!

The Kreiling Edition My name is Chris Kreiling

and I am the District Manager in St. Louis and my dad, Thomas Kreiling, is a Service Tech in the Wheeling Office. My dad started working at Anderson when I was 3 months old. He graduated from NIU with a Masters of Biology but could not find a job. He applied at Anderson’s Loop Office after seeing an ad in the newspaper for a technician position. He started his career at the loop

office and from there went on to the Chicago North Office, Glenview Office and now the Wheeling Office.

I began my career with Anderson when I was home from college during the summers. I worked as a summer technician performing power sprays and barriers. My younger sister also worked in the Wheeling office as a temporary CSR. After college, I played for the Chicago Symphony’s training orchestra and also went on to work for a violin dealer in Chicago. I was laid off in 2008 during the economic down turn. After being unemployed for 8 months, applying to hundreds of jobs and working in various part time

jobs, I decided I needed to do something. My dad asked Neil Krummel if I could come and work for Anderson as a summer tech.

I came into the Wheeling office and interviewed with Jim Kaltinger and was offered a position as a summer tech with the potential of becoming a full time technician. By the end of the summer, I didn’t find work outside of Anderson and became a full time tech at the Chicago North Office. While working there, I expressed interest in becoming a Service Manager. After working for a year as a technician, I was promoted to a Service Manager in the Chicago Loop Office. After working there for a year, I became the district manager for the St. Louis office.

The opportunity to work at Anderson has always come at the right time for my family (my mom thinks our family crest should have the quote “Thank God for Anderson” on the bottom). I didn’t intend to work at Anderson at such an early age, especially since it was the same place that my dad worked. As I progressed into management at Anderson, I really found that I liked the work I was doing. Due to the family nature and strong commitment Anderson has to its team, I am really happy to be working here. What I enjoy most about working here is that I get to work with many people to accomplish our goals and I can help coach others to succeed in their own careers.

Family Ties:


insectzoo.com

insectzoo.com


Carpet Beetles on the Move

Spring Pest Alert!Warm weather is around the corner and so are Spring Pests! Here’s a look at what to expect in the Spring Months.

March - Bed Bugs April - AntsMay - Small Flies June - Bee Wasp

Soon adult carpet beetles will begin to make their appearance by crawling up walls. Right at the beginning of spring is when most people will discover that they have been

infested with carpet beetles. Each year widespread fabric damage is caused by several types of carpet beetles. This is because of the common use of wool and other animal hair in clothing, carpeting, and furniture, and the failure to properly protect these items from insect attack. These insect pests share the unusual ability to digest the protein in animal hair, feathers, horns, and hoofs. Adult beetles emerge from pupation and head for lights and windows in an attempt to get outside where they feed on flowering plants and mate. Carpet beetle larvae, on the other hand, feed on carpets, fabrics, hair, hides, dead insects, etc.

People don’t always realize the correlation between carpet beetles and the outdoors. Flowering plants around the home’s foundation or animal nests can be a common source of carpet beetles and recurring infestations.

There are three different species of carpet beetle that look very much alike. Each species has a distinctive “calico” coloration of black, brown, white, yellow and reddish-orange splotches that is best seen under magnification. Adult beetles are tiny, 1/16 to 1/8 inch (1.6 to 3.2 mm) long, and rounded in shape. Carpet beetle larvae are yellow-brown, about 1/4 inch (6.4 mm) long and are covered with bristly hairs. Carpet beetle larvae avoid light, remain hidden and are rarely noticed - although you may find signs of their shed skin.

Most carpet beetle infestations are a result of less

than fastidious vacuuming, especially in homes with pets. A combination of hair, lint and food crumbs are the most common food source for carpet beetle larvae (even small increments since the larvae doesn’t require much).

Occasionally, though, you will find an infestation originating from an unusual source. Here are some tips when dealing with carpet beetles:

• Check areas where pet and human hair accumulate and areas that are rarely vacuumed such as animal bedding, sleeping areas, under heavy furniture, along baseboards, heat registers and hidden corners

• Check under woolen rugs and woolen items in storage• Look for and ask about animal furs, hides and trophies• Ask if there’s been rodent problems. Rodent nests and

dead rodents are sources for carpet beetles. Carpet beetles will also feed on rodent-hoarded pet food

• Check the attic for accumulations of dead insects like lady beetles or stink bugs

• Look for bird or bat nests that might be in or on the structure. When the animals abandon the nest, carpet beetles in the nest may move to a new site

• When outside, look for flowering plants around the home’s foundations. Some of the favorites of carpet beetles are dogwood, spirea, crape myrtle, pyracantha, buckwheat daisy and ceanothus

• Also inspect outside for old honey bee or wasp nests that could contain carpet beetles.

IT Systems Moving to Data CenterAnderson’s IT Department is excited to announce that we

have purchased a rack in the Latisys Data Center in Oak Brook and are currently in the process of rebuilding and moving all critical IT systems from the Elmhurst office to our new data center. Moving our IT infrastructure to the Latisys Data Center will provide redundant Internet connectivity and power to our critical IT systems, ensuring that power or service interruptions to the Elmhurst office will not impact system access from the Regional Offices.

Our new IT infrastructure will help to ensure Anderson’s continued growth and support the multiple new systems that we will be implementing over the coming year such as a new

phone system, automated and customized reports to both customers and internal staff, and a new interactive home page (intranet) to replace SharePoint.
