Embed Size (px)
Citation preview
The 21st Century Workforce
Attracting and Retaining Key Talent for the Future
Pierce PhillipsHR Manager, Sprint Nextel913.762.6475 (w)913.957.9201 (m)[email protected]
10/1508 • 2
Sprint Nextel has already put into place strategies for attracting and retaining top talent.
– Establish a reputation in the job market as being a good employer – Develop an environment that supports teamwork – Clarify company and employee expectations – Provide recognition for talented employees– Reward for performance – Create a culture of high performance
But these are just table stakes !
10/1508 • 3
Our future workforce has some very unique needs
XBarrier Free
Connected Informed
Now !!
Bottom line, they want to work:
Where they want ! When they want ! How they want !
10/1508 • 4
Meeting the generational needs during talent acquisition means going to where they work, live and play
• Sleek/modern/engaging web site• Robust job advertising• Text Messaging• Email• Social Networking / Social Media• Video Postings / Podcasts• Live Chat
Connected - Information Hungry - Barrier Free - NOW !!
2-way communication
Where they want ! When they want ! How they want !
10/1508 • 5
Meeting the generational needs after talent acquisition means implementing process, culture and technology for
• Keeping them Connected• Feeding their information hunger• Knocking down barriers• Making it all happen – NOW !
Connected - Information Hungry - Barrier Free - NOW !!
Where they want ! When they want ! How they want !
10/1508 • 6
How Sprint meets the need
Connected - Information Rich - Barrier Free - NOW !!
Mobility Tools
KnowledgeManagement
Unified Communications
Work from Anywhere
Blogging
So our employees can work:
Where they want ! When they want ! How they want !
10/1508 • 7
Sprint Mobile Workforce: Globally Distributed and “Work Anywhere” Workforce
Sprint Mobile Workforce
10/1508 • 8 Sprint Mobile Workforce
Sprint Mobile Workforce Principles:
Most associates ‘work anywhere’ today
Increased number of “knowledge workers”
Assigned spaces are under utilized
Collaboration spaces in demand
Leverages Sprint’s products/services
Reduces real estate costs
Positive employee experience/new culture
Increases satisfaction and retention
Reduces carbon footprint
10/1508 • 9 Sprint Mobile Workforce
What this really means:
Most associates don’t need “our” personal, dedicated, 24-hour-a-day workstation.
We need a place to work that has access to individual, team, collaborative, private, on-demand workspace…
10/1508 • 10 Sprint Mobile Workforce
Where are we Where are we working?working?
Formal MeetingCollaboration Teaming
Travel / Mobile
Working in place:Working in place:
Predictable locationPhone or email
Paper-based
Observed OccupancyIn Dedicated Workspaces
Sprint Employees are only at their workstations ~40% of the time.
Average industry utilization rate for workstations is <50%.
10/1508 • 11 Sprint Mobile Workforce
Technology – Tools at our Fingertips
We use what we sell!
> Hardware > WiFi enabled Laptops> Sprint EVDO Connection Card on the road
> Broadband Access Services> EVDO Rev A> Sprint Extended Workplace remote access (VPN)> WiFi in the workplace
> Voice and Data Services> Unified Communications > Blackberry, Mobile Phones with ActiveSync
> i-Digitize Tools> Virtual Teaming tools – Live Meeting / Roundtables> FedEx / Kinko’s
10/1508 • 12 Sprint Mobile Workforce
So what is ‘mobility,’ anyway?
10/1508 • 13 13Sprint Mobile Workforce
Sprint Mobile Workforce:
What it is:• A more collaborative workplace• Increased choice and flexibility• Enhanced technology• Heightened sense of community• Change – move to “non-dedicated”
space for many• Attractive financially
What it isn’t:• More working outside the office
(already happening)• Telecommuting• An opportunity to shirk responsibility• For everyone• Change – in the way associates
already work• Free
Victories:• Increased Productivity• Introduction to tools and technology• Financial savings• Associates embrace this as a way of life• Improved Life / Work Balance
10/1508 • 14 Sprint Campus Consolidation
Sprint Mobile Zones: Program Highlights and Successes
70+ field sites implemented to date
More than 6,000 participating employees
Associates from varied business units
Nearly 1M SF reduction
Savings in excess of $25M annually
10/1508 • 15 Sprint Mobile Workforce
Our Experience - Sprint Mobile Zones: High Levels of Workplace Satisfaction at 180 days
92% 96% 92%96%93% 91%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Time withCustomers
Effective Productivity Work-lifebalance
JobSatisfaction
RecommendSPW
Survey Question
% p
os
itiv
e o
r n
eu
tra
l re
sp
on
se
s
In addition to the satisfaction survey, EES data consistently show that WA employees have higher results across satisfaction attributes compared to all S&D exempt employees.
The 5 indices are: retention, commitment, engagement, manager quality and market opportunity.
10/1508 • 16 Sprint Mobile Workforce
Value Proposition: SMW Offers Choice and Flexibility!
Greater FlexibilityGreater Management
Visibility and Accessibility
Greater ChoiceReduced reliance on Real Estate for moves
Increased Collaboration
Sprint Mobile Workforce gives Sprint the ability to demonstrate real-life solutions to solving business problems with the solution sets we sell to our customers.
Use of Sprint products
and services
