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T H AT M E A N S B U S I N E S S
Retain. Grow. Repeat. For a lifetime.
Give All Your Customers the Experience They DeserveMaritzCX started with the simple idea that businesses need more than scores and reports to meet their customer experience (CX) challenges in the 21st century—and that idea drove us to combine the deep expertise of a proven research leader with the speed and innovation of a modern tech startup.
The result is a faster, smarter approach to CX that gives businesses the power to see, sense, and act on the experiences of every individual customer —across every touchpoint—live.
Research Expertise
Vertical Expertise
Mystery Shopping
Advanced Analytics
ConsultativeServices
ProgramManagement
CX Strategy & Design
Software Platform
Surveys &Data Collection
Text Analytics
Dashboards & Reporting
Action & CaseManagement
Predictive Analytics
Social CX
Some of the world’s most successful brands trust MaritzCX to design and execute programs that meet the specific needs of their industries.
Our Expertise Includes:
Automotive • Aviation • Financial Services
Government • Hospitality Technology • Telecom
Retail • Energy • Business to Business
Healthcare • Other
Make Superior Experiences Part of Your Company′s DNASuccessful CX isn’t just about adding new programs. It’s about weaving the voice of every customer into the fabric of your business—and giving everyone in your organization the power to respond instantly.
FRONTLINE
Engage your frontline employees with
information to better understand their
customers and how they can directly impact
their experience.
CX PRO
Enable your CX team to quickly sift through
mountains of data to find critical
business insights that drive change.
MANAGER
Empower your line of business managers
with operational performance and quality
data they can use to manage their teams.
C-SUITE
Give your executives a single intuitive
dashboard that helps them make customer-
focused decisions, drive revenue, and
boost retention.
MaritzCX
SURVEYS & DATA COLLECTION
Industry-leading survey software with state-of-the-art data collection management features
PREDICTIVE ANALYTICS
Combine survey results with big data to predict what all
your customers need
TEXT ANALYTICS
Transform open-ended comments into meaningful
insights
ACTION & CASE MANAGEMENT
Tools to facilitate closed-loop action and organizational change
MOBILE SURVEYS
Feedback anywhere, anytime through SMS and
mobile channels
DASHBOARDS & REPORTING
Intuitive drag-and-drop functionality and sourcing
from multiple datasets
TRAINING & CERTIFICATION
Instructor-led or self-paced training, and basic or advanced
program certification
DATA INTEGRATION
Developer tools and pre-built connectors to link CX data with
enterprise systems
SOCIAL CX
Turn sentiment into measurable results
Every Masterpiece Starts with the Right Tool
Introducing the award-winning software platform for companies that care about the customer experience.
Knowledge that Drives Your Success
MaritzCX has over 40 years of
experience answering some of the
most difficult questions in business.
And with hundreds of research
professionals across the globe
we know what it takes to help you
overcome obstacles in measuring,
managing, and delivering world-class
customer experiences.
CX STRATEGY & DESIGN
Solutions for your business, industry, and financial objectives
VERTICAL EXPERTISE
Experts that focus on specific industry and market needs
CONSULTATIVE SERVICES
Research consulting that translates directly into meaningful
and actionable insights
MYSTERY SHOPPING
Trusted, professional mystery shopping experts for more
than 30 years
COMPREHENSIVE PROGRAM MANAGEMENT
Expert care of your program from implementation to
action planning
ADVANCED ANALYTICS
Turning raw data into insights that matter to your business
Every time you improve a customer’s experience, you deliver on your brand promise. And every time we help you do that, we deliver on ours.
That’s what motivates our CX experts, programmers and data scientists, to keep innovating at the intersections of human experience and technology and it explains why we’re constantly exploring new ways to predict customer needs while making them the central focus of everyday operations. It defines our passion for turning customer experiences directly into higher satisfaction, improved retention and increased revenue.
Join Our Culture of Innovation
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Start Turning Insights Into Action Visit maritzcx.com, stop by or call our office at 385.695.2800 for more information. Find out how we can help you see, sense, and respond to every customer, instantly.
Schedule a [email protected]
Contact Us385.695.2800 [email protected]
North America +1 385.695.2800
Asia Pacific +61 (0) 2 8397 8131
UK & Ireland +44 (0)1494 590 600 maritzcx.co.uk
Germany +49 (0)40 369 833 0 maritzcx.de
maritzcx.com
© 2016 MaritzCX Holdings LLC. All Rights Reserved.
All third-party trademarks are the property of their respective owners.
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