College TechnologyGetting Us to the Future

Craig KlimczakVice Chancellor of

Technology and Educational Support Services

TESS Vision

TESS seeks to be

the College’s trusted technology advisor

and preferred provider of information

technology and telecommunications

services

TESS Mission

TESS accomplishes the College’s mission and delivers value to those that the College serves by: Providing the information technology and communication

tools that facilitate learning, and the training and support that enables students, faculty and staff to use those tools effectively;

Providing access to instructional content and materials through computer and communications systems;

Providing innovative ideas, knowledge and resourcefulness to accomplish College objectives;

Providing convenient, self-service access to College academic and business process so faculty, staff and students have more time to focus on educational attainment.

TESS Organization

Vice Chancellor

Director, Enterprise Systems

Manager,Banner

Manager,Operation

s

Manager, Ecomm

Director,End-User

Computing

Campus Manager

, FV

Campus Manager

, FP

Campus Manager

, MC

Site Coordinator, WW

Enterprise Admin and CSC

Director, Networking& Telecom

TESS Responsibilities

Desktop Computers Printers Network Connectivity Telephones Servers Software Applications

College Investments in Technology

11,110 Network Connections (6,580 in use)

3,430 Telephones (3,671 Telephone Ports)

6,773 Desktop Computers 1,353 Printers 236 Servers 2 High Performance UNIX Servers

(Banner) 78 Major Enterprise Software

Applications Thousands of Installed Software

Applications

Internet Demand

Late 1990's Mar

2004 Nov 2004 Nov

2005 Oct 2006 Feb

2007 Aug 2008

0

20

40

60

80

100

Bandwidth in Mbps

What Do We Have to Look Forward To?

Four Generations of Students Silent Generation Baby Boomers Gen Xer’s Millenials

Millenials Are Different

http://www.youtube.com/watch?v=dGCJ46vyR9o

Current Technology Projects of Interest

my.stlcc.edu Windows Live Student E-Mail

New Public Website – www.stlcc.edu New my.stlcc.edu Authenticated Intranet

Site Dark Fiber Replacement – and the ITV

impact GEMS Project – Identity Lifecycle

Management

my.stlcc.edu Windows Live

Student e-mail for all current credit students and current employees – over 38,000 accounts!

Professional @my.stlcc.edu address for life

Lots of other Windows Live services:IM, Spaces, SkyDrive, Office Live Workspace

Information at http://www.stlcc.edu/studentemail Includes step-by-step getting started info

Info on my.stlcc.edu Windows Live

Windows Live Home

Windows Live Mail

Customized for the College

Clicking the College logo presents a drop-down menu of key College web links

College branding appears in mail now, will be extended by Microsoft into other products later

Windows Live Spaces

Windows Live SkyDrive

Office Live Workspace

New Public Website

Unified Program Information

“One College” Student Resources

New Banner Entry Page

Newsroom

Online Calendar

Campus-Specific Information

New Web Infrastructure

www.stlcc.edu

• Anonymous access• Official College

content• Marketing focus• Unified navigation

and appearance• Workflow based

publishing and content approval process using Serena Collage WCMS

• Google mini search

users.stlcc.edu• Anonymous access• Faculty, staff, class,

group or organization, and student content

• Navigation limited to list of available “users” sites

• Unmanaged publishing still available (although WCMS and suggested templates, or RSS feed from MOSS MySite, will be available)

• Google mini search

my.stlcc.edu• Authenticated access• Self-service password

reset• Entry point into

Banner, Blackboard, and other systems and content requiring authentication

• Navigation is personalized to the user, standardized appearance

• Publishing workflow varies depending on location within the site

• MOSS 2007 search

Dark Fiber Replacement

Current network is 19 years old New network is:

Easy to expand More resilient Less dependent upon one location Actively monitored 24x7

Current WAN Topology

Future MAN Topology

ITV Impact

College is moving away from ITV We will continue to provided limited ITV to

fulfill the requirements of existing agreements Stand-alone rooms for this purpose Using a different, Internet-based, technology

CIDTAG – College Instructional Delivery Technology Advisory Group Drafting an RFP for early April Selection of a Web-based desktop synchronous

delivery tool, with a demonstration and faculty comment process

Identity Lifecycle Management

ILM Server

Active Directo

ry

Banner

Blackboard

Windows Live

Exchange E-Mail

MOSSMy

Sites

ILM Project Outcomes

Active Directory Single source for login authentication New accounts are created in real time New Exchange mailboxes are created in real time New MOSS MySites are created in real time Self-service password reset

Banner Source for new credentials (students and employees) Uses AD login and password reset

Blackboard Interchanges course and grade information with Banner in real time Uses AD login and password reset

Windows Live New accounts are created in real time Uses AD login and password reset

Competition for Projects

Critical Projects Meritorious Projects Continuing vs. New Initiatives Security, Privacy and Compliance Infrastructure Maintenance and Upgrade Improve College Efficiency and Reduce

Costs Improve Student Learning Improve Student Services

Security, Privacy & Compliance

GEMS Phase II Identity Management and Integration Strong Password Policy (External Audit) Network Authentication Emergency Notification E911 OneCard Processing and Procedures Business Continuity PCI DSS, eDiscovery, FERPA (External Audit)

Infrastructure Maintenance and Upgrade

Banner Hardware Replacement Districtwide Data Backup and Recovery Intranet and Document Center Upgrade

Using SharePoint MOSS 2007 Technology

Banner 8.0 Upgrade DARS 3.7 Upgrade Dark Fiber Network Replacement Oracle 10g R

Improve College Efficiency and Reduce Costs

Server Consolidation and Virtualization Document Imaging (Banner Xtender) ETL Tool (Extract, Transform & Load) eProcurement CurricUNET Banner Student Loan Module Student ID Photo Processing System Banner Common Matching Online Job Application DAM System (Image Database & Catalog) Server Consolidation and Virtualization

Improve Student Learning

Synchronous Interactive Instruction Video on Demand Digital Asset Management (DAM)

Improve Student Services

Public Website Redesign Phase II Banner Admissions Module Banner Recruitment Module Banner Student Loan Module Continuing Education Web Marketplace Integrated Student Network Identity Blackboard Gradebook

Contact Info

Craig Klimczak Vice Chancellor of Technology and Educational Support Services cklimczak@stlcc.edu

Presentation is available online at:http://www.stlcc.edu/presentations/

GEMS Phase IISecurity, Privacy and Compliance

Critical core system infrastructure elements

Two-factor authentication for all privileged system accounts

MySites (authenticated storage and website) for faculty and staff with external access

Object-by-object backup and restore of Active Directory

Identity Lifecycle ManagementSecurity, Privacy and Compliance

Ensure security compliance Simplify student access to key learning

and business systems (Banner, Blackboard, etc.)

Enhance data exchange between Banner and Blackboard

Self-service password resets

Strong Password PolicySecurity, Privacy and Compliance

Enforcing password complexity and expiration dates for key systems (Banner, AD, Hyperion, Exchange, etc.)

Project components: Awareness campaign Announce and implement go-live date

Network AuthenticationSecurity, Privacy and Compliance

Network authentication for all College network segments (wired and wireless)

Eliminates anonymous network access Increases network flexibility by

eliminating network barriers for authorized individuals

OneCard ProcessingSecurity, Privacy and Compliance

New OneCard reporting and processing changes to comply with new Federal guidelines related to Title IV funds

Emergency NotificationSecurity, Privacy and Compliance

Rapid emergency notification system capable of notifying students, faculty and staff of hazardous conditions that could potentially occur on College premises

E911 DatabaseSecurity, Privacy and Compliance

College in-house telephone systems are required to have location information associated with each telephone for regulatory compliance

E-mail ArchiveSecurity, Privacy and Compliance

Mandatory to comply with new Federal eDiscovery rules and possible future State legislation

E-mail archiving for all Exchange e-mail

Banner Hardware UpgradeBusiness Continuity & Infrastructure Maintenance

Replace and upgrade Banner System hardware

Provide technical architecture for warm-site disaster recovery and business continuity

Districtwide Backup & RecoveryBusiness Continuity & Infrastructure Maintenance

Enhanced districtwide backup solution for core Collegewide and campus servers

Intranet and Doc Center UpgradeBusiness Continuity & Infrastructure Maintenance

Upgrade the software and hardware for the College’s Intranet and Document Center

Replacement of server hardware Upgrade to system based on MOSS 2007 Revision of the Document Center’s

semantic structure Provide infrastructure for GEMS Phase II

MySites

Banner System 8 UpgradeBusiness Continuity & Infrastructure Maintenance

Upgrade Banner System to version 8

Degree Audit Software UpgradeBusiness Continuity & Infrastructure Maintenance

Upgrade DARS software to the current release

Hyperion Data Warehouse UpgradeBusiness Continuity & Infrastructure Maintenance

Upgrade the Data Warehouse system software, Hyperion, to the latest release

Replace ageing hardware

Exchange E-Mail UpgradeBusiness Continuity & Infrastructure Maintenance

Upgrade the College’s Exchange e-mail system to the current software release

Expand storage capacity to provide end-users with a one gigabyte storage quota

Leverages new features of Exchange 2007

Synchronous Interactive InstructionImprove Student Learning and Success

Increase access to College courses Grown enrollment by implementing a

platform to provide quality, synchronous instructional interactions

Strategic College Initiative

Digital Asset Mgmt SystemImprove Student Learning and Success

New media (video) on demand server that would catalog and index the College’s licensed electronic media content

Implements digital rights management to ensure compliance with licensed media rights and fair use

Banner Online Admissions and RecruitmentImprove Student Services

Implements the Banner Online Admission Application and Recruitment module

Allows students to enter their own admission information into Banner

Allows students to identify themselves as potential recruits to receive additional information and communication from the College

Website Redesign Phase IIImprove Student Services

Expand on the scope of the Phase I project to include redesign of departmental and unit websites

Implement a student portal and additional self-service applications for students, faculty and staff

Banner Student Loan ModuleImprove Student Services

Allows financial aid staff to better track loans made by lenders to students in the Banner system

Student ID Photo System UpgradeImprove Student Services

Upgrade and replace the student ID photo hardware and software

New system would enable the collection and forwarding of ID information and photographs to OneCard for processing

Web-Based Banner Enrollment ManagementImprove Student Services

SunGardHE is re-architecting and re-designing the Student Lifecycle process and releasing a new web-based system for enrollment management with numerous enhanced features and analytics

Online Student OrientationImprove Student Services

Develop and implement a new online student enrollment orientation system interfaced to Banner

First time students will be required to complete the entire online student enrollment orientation before they will be allowed to register for classes

Pay for Print UpgradeImprove Student Services

Upgrade the hardware and software system used at public computing to pay for document printing and copying

The current system is incompatible with the College’s new OneCard, creating an extra inconvenience for students

Server Consolidation & VirtualizationImprove Efficiency and Reduce Costs

Implement virtual server software to enable server consolidation, rapid server provisioning, and server recovery

Banner Common MatchingImprove Efficiency and Reduce Costs

Implement the existing Banner functionality for matching new students to existing students at data entry

Will reduce the number of duplicate student records that have to be manually resolved and combined

CurricUNETImprove Efficiency and Reduce Costs

Implement a new hosted curriculum tracking and documentation system

Established a districtwide standardized curriculum development process

Decrease time required to move a curriculum change through the process

Increase committee member satisfaction with the process

Extract, Transform & Load ToolImprove Efficiency and Reduce Costs

Implement a new data extract, transform and load (ETL) tool to move data from Banner into the College’s Data Mart

The current ETL process often runs late or fails leaving the Data Mart unavailable until later in the day

Community Relations Image DatabaseImprove Efficiency and Reduce Costs

Implement an image database to catalog and index the College’s electronic photographs and graphics

Online Job Application SystemImprove Efficiency and Reduce Costs

Implement an online job application system for the College to receive and process electronic job applications

A hosted solution from a SubGard partner PeopleAdmin has been identified as the preferred solution

eProcurementImprove Efficiency and Reduce Costs

Implement a new electronic procurement system that would allow the College to electronically bid and requisition goods and services

Banner Document ImagingImprove Efficiency and Reduce Costs

Implement the Banner Xtender module to allow the College to scan and store electronic images of documents in electronic student records, personnel records and financial records

Continuing Education Web MarketplaceImprove Efficiency and Reduce Costs

Implement a new Continuing Education management system that would provide web-based marketing and scheduling of continuing education offerings

The College’s CE Deans have requested that the College select and implement the Augusoft Lumens product for this purpose