TENDER FOR SELECTION OF CHARTERED …ap.meeseva.gov.in/DeptPortal/Downloads/RFP PART I...Krishna, Guntur, Prakasam, SPSR Nellore, Ananthapuramu, Chittoor, YSR Kadapa and Kurnool districts

RFP for Internal Audit in Urban MeeSeva Centres (Part – I)

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Request For Proposal Part - I

TENDER FOR SELECTION OF CHARTERED ACCOUNTANT FIRM FOR PROVIDING INTERNAL AUDIT AND CONSULTANCY SERVICES TO AP

URBAN MEESEVA CENTERS SITUATED IN THE STATE OF ANDHRA PRADESH

September 2016

O/o. Director, Electronic Services Delivery Ground Floor, Road No. 7, Banjara Hills

Hyderabad - 500 034, India. Phone: 040-2335 4716, 17


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Proprietary & Confidential

This document contains proprietary information furnished for evaluation purposes only. No part of this document can be reproduced in any form or by any means, disclosed or distributed to any person without the prior consent of ESD to the extent required for submitting bid and such information may not be published, disclosed, or used for any other purpose. You acknowledge and agree that this document and all portions thereof, including, but not limited to, any copyright, trade secret and other intellectual property rights relating thereto, are and at all

times shall remain the sole property of ESD and that title and full ownership rights in the information contained herein and all portions thereof are reserved to and at all times shall remain with ESD. You agree to take utmost care in protecting the proprietary and confidential nature of the information contained herein.


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Table of Contents

News Paper Advertisement ............................................................................................... 4

Tender Call Notice ............................................................................................................... 5

A. Introduction to Mee Seva Project ........................................................................... 6

B. Scope of the project.………………………………………………………………. 11

1. Scope in Detail 11

C. Roles and Responsibilities ........................................................................................ 13

1. Responsibilities of ESD. ............................................................................. 13

2. Responsibilities of Service Provider ................................................... 13

3. Responsibilities of Departments/Agencies ....................................... 14

4. Other Roles & Responsibilities: .............................................................. 14

D. Other Information ........................................................................................................ 15

1. MEE SEVA Architecture ............................................................................. 15

2. Urban MEE SEVA Centers ......................................................................... 15

3. Citizen Services ............................................................................................. 16

4. Typical Bill Payment sub-system: ......................................................... 16

5. Technical System of MeeSeva ................................................................ 17

6. Operational System ..................................................................................... 17

E. ANNEXURES .................................................................................................................. 19

I. List of Urban MeeSeva centers

II. List of B2C Services Departments III. List of G2C Services Departments

IV. List of user charges details. V. Datacenter Architecture and bill of material VI. Present Architecture of MeeSeva service centre.


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News Paper Advertisement

Government of Andhra Pradesh

O/o. Director, ESD (MeSava) Ground Floor, Road No. 7, Banjara Hills

Hyderabad – 500034 Contact Nos.: 91 (40) 2335 4717,

Email: [email protected], [email protected]

TENDER FOR SELECTION OF CHARTERED ACCOUNTANT FIRM FOR

PROVIDING INTERNAL AUDIT AND CONSULTANCY SERVICES TO AP URBAN MEESEVA CENTERS

Schedule of Tender Events:

Bid Calling Date 17.09.2016

Pre-Bid Conference Date/Time 22.09.2016, 11.30 AM @ O/o ESD,

Hyderabad

Bid Submission Date/Time 01.10.2016, 03.00 PM (Drop Box)

Bid Opening Date/Time 01.10.2016, 03.30 PM

Bid Document Fee Rs. 10,000/- DD in favour of

Director, ESD, Meeseva, AP (Non Refundable)

EMD Rs. 50000/- DD in favour of Director, ESD, Meeseva, AP

ESD Contact person Deputy Director – Finance 8008104605

ESD Reference No. ESD-12042/1/2016-DD-FIN-ESD

For further details regarding detailed Tender Notification, specifications please visit 1) www.apit.ap.gov.in or

2) www.ap.meeseva.gov.in or 3) www.esevaonline.ap.gov.in or 4) www.eseva.ap.gov.in portals to download the bid documents for reference.

However, bidder has to collect the physical bid document in our office

to be submitted along with tender.

Director, ESD (MeeSeva), AP

mailto:[email protected]


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Tender Call Notice

Government of Andhra Pradesh O/o. Director, Electronic Services Delivery, (MeeSeva)

Ground Floor, Road No. 7, Banjara Hills, Hyderabad - 500 034, India. Contact Nos.: 91 (40) 2335 4717,

Email: [email protected]

TENDER FOR SELECTION OF CHARTERED ACCOUNTANT FIRM FOR PROVIDING INTERNAL AUDIT AND CONSULTANCY SERVICES TO AP URBAN

MEESEVA CENTERS

Schedule of Events:

Bid Calling date 17.09.2016

Pre-Bid Conference Date / Time 22.09.2016, 11.30 AM @ O/o ESD,

Hyderabad

Last Date / Time for Sale of document 30.09.2016, 02.00 PM

Bid Submission Date / Time 01.10.2016, 03.00 PM (Drop Box)

Bid Opening Date / Time 01.10.2016, 03.30 PM

Bid Document Fee Rs. 10,000/- DD in favour of Director, ESD, Meeseva, AP (Non Refundable)

EMD Rs. 50000/- DD in favour of Director, ESD, Meeseva, AP

ESD Contact person Deputy Director – Finance 8008104605

ESD Reference No. ESD-12042/1/2016-DD-FIN-ESD

For further details regarding detailed Tender Notification, specifications please visit 1) www.apit.ap.gov.in or 2) www.ap.meeseva.gov.in or 3) www.esevaonline.ap.gov.in or 4) www.eseva.ap.gov.in portals to download the bid documents for reference. However, bidder has to collect the physical bid document in our office to be submitted along with tender.

Solution or Service required in brief:

The Director, ESD (MeeSeva) calls for a proposal to provide Internal Audit and Consultancy Services for Urban MeeSeva Centres situated in the districts of Srikakulam, Vizianagaram, Vishakapatnam, East Godavari, West Godavari, Krishna, Guntur, Prakasam, SPSR Nellore, Ananthapuramu, Chittoor, YSR Kadapa and Kurnool districts from qualified, experienced, technically & financially sound and reputed Chartered Accountant Firms for a period of 3years

from the date of signing of Contract.

mailto:[email protected]


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A. Introduction to Mee Seva Project

The Government of AP (GOAP) has laid out a clear vision to create a knowledge society by using information technology in all aspects of development and governance. Pioneering efforts are being made to reach the benefits of information technology to the citizens – urban and rural, rich and poor, literate and illiterate and has created ESD (Electronic Service Delivery) to provide Citizen Services.

MeeSeva, easier, faster is an online, web based, transparent and secured citizen-centric service facility to provide convenient access to the citizens without any need for them to go to multiple Government offices for getting their work done. The certificates are issued with digital signatures of the authorized signatories in consonance with the Information Technology (Amendment) Act, 2008 and Andhra Pradesh Information Technology Rules (Electronic Service Delivery) Rules 2011. Certificates will be printed on Secured Certificate Stationery.

1. Present Environment

MeeSeva Project consists of two portals namely Central Portal (business 2 citizen services) and MeeSeva portal (government 2 citizen services). The Central portal and MeeSeva Servers are located at AP State Data Centre

(APSDC), Hyderabad at present and may be relocated as per Government of Andhra Pradesh orders in future. M/s e-Centric & Consortium Partners are maintaining Central Architecture application portal (B2C) inclusive of SSDG

services. The MeeSeva Portal inclusive of e-District services are maintained by M/s APOnline, M/s HP and M/s Trimax. The present MeeSeva Centers

Service Providers (M/ CMS, M/s Sreeven, M/s APOnline for Rural Areas and M/s RamInfo & M/s Karvy for Urban Areas) function as an interface with citizen who could avail services through these portals.

The Rural Andhra Pradesh was divided into 3 zones and 3 Service

Providers are maintaining the existing rural MeeSeva centers viz., M/s CMS, M/s APOnline and M/s Sreeven Info.

The urban Andhra Pradesh was divided into 2 zones and 2 Service Providers called Contract service providers are maintaining the existing urban MeeSeva centers viz.. M/s RamInfo & M/s Karvy under BOMT Model

(Build, Operate, Maintain and Transfer)

Two servers were installed at AP State Data Centre (APSDC) and one server is allotted to each service provider for all processes including centre authentication to login. Hardware, System Software – Operating System,

Oracle RDBMS, Tomcat, Web logic servers and Semantic Anti Virus and other application softwares are installed and are running at present.


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2. Urban Centre Infrastructure:

Urban MeeSeva centers having up to 10 counters are owned by Govt, Andhra Pradesh with the hardware and infrastructure like desktop

computers, printers, scanners, networking equipment, Aadhaar kit (IRIS & Biometric), fake currency detectors, currency counting machine, furniture &

fixtures, Air conditioners, TV / display system, etc Queue management system at selected places, counters and suitable manpower, etc.

3. Connectivity through APSWAN:

- Each urban centre is connected over APSWAN from nearest port with a pool of private IPs allocated to authenticate at Service Providers

server. - Urban Franchisees are connected through internet into respective

Service Providers servers located at APSDC for primary authentication

using MAC address.

4. Services:

- G2C MeeSeva transactions are done through a single sign on authentication by the Service Providers and the transactions are

recorded at both MeeSeva Server & Service Provider’s Server. - B2C MeeSeva transactions are done through a single sign on

authentication by the Service Providers and the transactions are

recorded at both Central Portal Server & Service Provider’s Server. - District Level services like Municipal corporation / movie tickets etc

are recorded in Service Providers servers (may be migrated to Central Portal soon, to achieve any service any where model).

- Need to provide addition of new MeeSeva franchisees module also.

5. E-Taal:

- Transaction counts of G2C & B2C and local services are shared to

Central Portal and in turn to Government of India’s e-Taal portal for national level monitoring of e-Transactions.

6. Admin Setup:

The Joint Collector is the Additional Director of Mee Seva of the respective District.

One administrative officer (AO) of the rank of Deputy Tasildhar manages

the urban centers of entire district. He oversees the maintenance and

running of the centers, keeps track of the amounts collected, makes payment to departments from JC pooling account and releases commission to Service Providers. AO pays IT and Service Tax also. He is the overall

custodian of the centers in the district.


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7. Present Financial Flow:

i. AOs are nodal officers for urban MeeSeva payments at the District Level.

ii. The identified banker by the Director, ESD collects the money from each center after closing of business hours

and deposits in the respective center account. iii. The amounts so collected and deposited in the center

accounts shall be subsequently transferred to Joint

Collectors pooling account. iv. AOs operate Joint Collectors pooling account based on

MIS reports, process & disburse payment to departments, Service Provider and also retain the ESD component locally.

v. For certain services, ESD head office withdraws amount from JC pooling account into ESD account for centralized disbursement of payment to respective departments.

vi. The model may continue till all the services are centralized and effective reconciliation system in place.

vii. After that, disbursement to department may be centralized and disbursement could be made by ESD head office.

8. Details of Services, Volume of Transactions and Amounts

Collected during FY 2015-16

i. At present 329 MeeSeva services (G2C) and 60 Utility

Services (B2C) besides seasonal services like CETS (Common Entrance Test), Results (SSC, BIE) are delivered through Urban MeeSeva Centers owned by the

Government of AP and Kiosks in Rural areas maintained by Service center agencies.

ii. The MeeSeva Services (G2C) are relating to revenue,

stamps and registration, Civil Supplies, agriculture,

mines and geology, education, endowments, SSLR, Fisheries, EPDCL, SPDCL, MAUD Etc.,

iii. The ESeva Services (Utility Services) are relating to Property Tax, RTA (Life Tax, Quarterly Tax, DL and LL),

EPDCL, SPDCL, Idea, Airtel, Aircel etc.

iv. The MeeSeva services (G2C and B2C) are also delivering

through online and MeeSeva APP.

v. The Transactions and amounts collected details of MeeSeva for one year from April 15 to March 16 is detailed below:


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Sl. No Particulars No of Transactions Amount collected in Rs.

1 MeeSeva 30528639 Rs. 803,43,35,196/-

2 Online 224989 Rs. 689,12,00,340/-

3 MeeSeva App 1502 Rs. 106,193/-

Total 30755130 Rs. 1492,56,41,729/-

vi. The Transactions and amounts collected details of Utility Bills (B2C) for one year from April 15 to March 16 is detailed below:

Sl. No Particulars No of Transactions Amount collected in Rs.

1 E Seva 24110295 Rs. 1979,71,90,579/-

2 Online 1199213 Rs. 893,37,03,828/-

3 MeeSeva App 8513 Rs. 5908618/-

Total 25318021 Rs. 2873,68,03,025/-

vii. The above transactions are happening through 170

Urban MeeSeva Centers and Head Office (Treated as one center) spread across AP as detailed below:

Sl.No District No of Centers

1 Ananthapur 12

2 Kurnool 12

3 Chitoor 13

4 Kadapa 11

5 Nellore 6

6 Prakasham 7

7 Guntur 19

8 Srikakulam 7

9 Vijayanagaram 6

10 Vishakapatnam 22

11 East Godavari 18

12 West Godavari 14

13 Krishna 23

14 Head Office at Hyderabad / Vijayawada

1

Center wise details are enclosed in Annexure I

viii. One administrative officer (AO) of the rank Deputy

Tahsildar manages the urban MeeSeva Centers of entire District. He oversees the maintenance and running of the centers, makes payments to department from Joint

Collector Pooling Account and releases commissions to service providers. He is the overall custodian of the

centers in the district.


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9. Future Proposal:

- The model may continue till all the services are centralized and effective reconciliation system in place.

- After that, disbursement to department may be centralized and disbursement could be made by ESD head office.

- The existing model could be converted into a prepaid top up model

where Top up credit gets depleted while transacting and the same has to be replenished sufficiently. (Depositing 5 days worth transactions money in advance as prepaid Top up will be ideal).

- Even in case of implementation of future proposal as stated above the existing RFP will continue.


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B. Scope of the project

The Director, ESD (MeeSeva) calls for a proposal to provide Internal Audit and Consultancy Services for Urban MeeSeva Centres situated in the

districts of Srikakulam, Vizianagaram, Vishakapatnam, East Godavari, West Godavari, Krishna, Guntur, Prakasam, SPSR Nellore, Ananthapuramu, Chittoor, YSR Kadapa and Kurnool districts from

qualified, experienced, technically & financially sound and reputed Chartered Accountant Firms for a period of 3 years from the date of signing of Contract.

1. Scope in Detail a. To carry on audit of all the transactions to ensure

correctness/sanctity of the expenditure incurred or amount spent. b. Ensuring statutory compliances with respect to the provision of TDS.

Such as filling of TDS returns quarterly, issuing Form 16 and Form

16A, Payment of TDS with the respective authorities on a timely basis. c. Ensuring statutory compliances with respect to the provisions of

Service Tax. d. Preparing Bank Reconciliation statement on monthly basis. e. Data entry of the financial transactions in the software provided by

ESD. f. Preparing Receipts and payments account department wise.

g. Monthly report is to be submitted center wise and district wise for the discrepancies observed during the month.

h. Training to ESD staff as when required.

i. To identify the areas of lapses or deficiencies in the existing internal controls, policies and recommendation for the improvement of the same.

j. To verify whether all the functions areas at the Urban MeeSeva centers are performed in adherence with the existing internal

controls/Polices of the organization and report the lapses if any. k. To verify whether the contract service provider is providing the

service to citizens and department as per the terms and conditions of

the contract between ESD and Service Provider and report the deficiencies if any.

l. To verify whether the contract service provider is accepting the payments from the customers/clients as per the terms and conditions and report the deficiencies if any.

m. To verify the whether the contract service provider is generating receipt for each payment made at the delivery channels duly incorporating the service and payment details

n. To verify whether the remittances of cash/card payments being collected at ESD centers are done on daily basis. Report the cases of

delays and verify whether applicable interest is charged in case of delays.

o. To verify whether the user charges collected from citizen are

transferred to ESD user charges account on a daily basis. p. To verify the correctness of sharing of transaction charges as per the

guidelines of the ESD.


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q. To verify the correctness of payments to the service providers / vendors.

r. Apart from ESD Centers, H.O at Hyderabad/ Vijayawada shall also be

treated as one centre for the purposes mentioned above.

s. To verify whether penalties if any imposed or properly accounted. t. Any other task assigned by ESD relating to Financial monitoring

activities.


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C. Roles and Responsibilities

The following are the roles and responsibilities of GOAP, the selected Service Provider, Participating Departments and the ESD.

1. Responsibilities of ESD.

The Director, ESD will be over all in charge of MeeSeva project. It will be the duty of ESD to secure permissions required for providing the MeeSeva system with access to the databases of the associated departments as needed, in consultation with the departments. Major responsibilities of the ESD include.

a. Ensuring a close coordination with all the participating departments.

b. Releasing the timely payments towards the service charges to Service

Provider.

c. Review of MIS reports and functioning of MeeSeva project for taking

corrective steps to meet the objectives of the project

d. Over all supervision of MeeSeva functioning.

e. Ensuring that the departments participating in MEE SEVA comply with

their responsibilities

f. Any other action deemed fit to maintain the scope of the Project.

2. Responsibilities of Service Provider The following are the Roles and Responsibilities of the Service Provider for Mee Seva Project:

a. To carry on audit of all the transactions to ensure

correctness/sanctity of the expenditure incurred or amount spent. b. Ensuring statutory compliances with respect to the provision of

TDS. Such as filling of TDS returns quarterly, issuing Form 16 and Form 16A, Payment of TDS with the respective authorities on a timely basis.

c. Ensuring statutory compliances with respect to the provisions of Service Tax.

d. Preparing Bank Reconciliation statement on monthly basis.

e. Data entry of the financial transactions in the software provided by ESD.

f. Preparing Receipts and payments account department wise. g. Monthly report is to be submitted center wise and district wise for

the discrepancies observed during the month.

h. Training to ESD staff as when required. i. To identify the areas of lapses or deficiencies in the existing internal

controls, policies and recommendation for the improvement of the

same. j. To verify whether all the functions at the Urban MeeSeva centers are

performed in adherence with the existing internal controls/Polices of the organization and report the lapses if any.


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k. To verify whether the contract service provider is providing the service to citizens and department as per the terms and conditions

of the contract between ESD and Service Provider and report the deficiencies, if any.

l. To verify whether the contract service provider is accepting the payments from the customers/clients as per the terms and conditions and report the deficiencies, if any.

m. To verify the whether the contract service provider is generating receipt for each payment made at the delivery channels duly incorporating the service and payment details

n. To verify whether the remittances of cash/card payments being collected at ESD centers are done on daily basis. Report the cases of

delays and verify whether applicable interest is charged in case of delays.

o. To verify whether the user charges collected from citizen are

transferred to ESD user charges account on a daily basis. p. To verify the correctness of sharing of transaction charges as per the

guidelines of the ESD.

q. To verify the correctness of payments to the service providers / vendors.

r. Apart from ESD Centers, H.O at Hyderbad/Vijayawada shall also be

treated as one centre for the purposes mentioned above.

s. To verify whether penalties if any imposed or properly accounted.

t. Any other task assigned by ESD relating to Financial monitoring

activities

3. Responsibilities of Departments/Agencies

a. The deficiencies noticed by the service provider have to be rectified by the

Departments or Agencies from time to time

b. Extend full cooperation to the service provider for carrying out their duties

4. Other Roles & Responsibilities:

Roles and responsibilities not specifically defined herein or those that arise in future shall be decided and discharged on mutual agreement among the parties.


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D. Other Information

MEE SEVA Project is being implemented on a BOMT Model.

1. MEE SEVA Architecture The Figure 1 provides the existing functional architecture of MEE SEVA Project at each District / State level.

Functional Architecture Details

a. Each District Head Quarter has Data Centre which connects to (SELECTED)

participating department Servers and all MeeSeva centres in that District. Each

MeeSeva centre has number of counters depending upon transaction load in

that locality. The connectivity between Data Centre and Department

Servers/MeeSeva Centres is through leased lines and back up by ISDN lines.

2. Urban MEE SEVA Centers

3rd Tier3rd Tier. . . . . . . . . . . .

Departmental

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Servers

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Counter

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eSeva NETWORK

( Govt.. Depart. )

( ICSC Locations )

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DB

Servers

….

Leased LineLeased Line

ISDNISDN

Counter

Terminals

With

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ISDN

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Kiosk Kiosk

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ISDN

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LAN 3

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Server


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MEE SEVA Service Centres form the predominant front-end for the citizens accessing G2C and B2C services. There are 170 centres in 13 districts. The details are enclosed in Annexure - I

Working Days: The MeeSeva centers will operate on all working days as follows:

First Shift: 09 AM to 04 PM

i. 30% operators will report from 9.00 AM to 04.00 PM

Second Shift: 10 AM to 07PM

ii. 70% of operators will report from 10.00 AM to 07.00 PM

- Public Holidays including Sundays: MeeSeva Centre will operate in one

shift as follows:

i. One Shift: 10.00 AM to 2.00 PM

ii. 40 % of operators will report from 10.00 AM to 02.00 PM

- National Holidays: MeeSeva centers shall remain closed on National

Holidays of January 26, August 15 and October 2.

- However ESD can change the above as per Govt. guidelines and in public

interest.

3. Citizen Services

The list of services presently being provided by the MeeSeva is given in Annexure- III and List of departments presently participating in MeeSeva is at Annexure- II. The same may be increased or reduced.

4. Typical Bill Payment sub-system: The following system with regard to Bill Payment and Account of Receipt is being followed by the present service providers of Urban Mee Seva Centers. This information is provided for your reference and understanding only. As bulk of the transactions relate to the payments, the following generic requirements

for the 'Bills payment service' is given below. For other services also similar generic requirement will follow:

a. Bill Payment

i. The operator accepts the amount specified in the bill in full, either by cash,

cheque or DD or by credit card or the mode of payment defined by the user

dept. . A receipt is printed after committing the transaction at the back- end

of the department or in MeeSeva server.

ii. The permission to reverse a receipt, in case of a wrong entry by the operator,

or insufficiency of money with the citizen or for any other sufficient and valid

reason shall rest only with the Shift Manager of the Service Centre wherever

and or whenever applicable.

b. Accounting of Receipt

i. MEE SEVA System shall be designed to provide the following accounts -

Amounts received by each operator during a shift by nature of

collection and by department to be printed at the end of each shift. This

would enable the operators to handover the amounts received by them during

the shift, to the Manager and get relieved from duty for the shift;


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- A statement of the documents received by each operator during a shift

by nature of document to be printed at the end of each shift. This

would enable the operators to handover the documents received by

them during the shift, to the Manager and get relieved from duty

for the shift;

- A statement of account for each Service Centre in a manner that

would enable the Manager to render accounts to the ESD and facilitate

remittance of the amounts to the designated bank and to transmit

the documents to the respective departments and agencies through

courier. Citizen will pay courier charges additionally.

ii. MEE SEVA system should be designed to make available on line, the financial

statements required by the departments in respect of all amounts received by

MEE SEVA on their behalf;

iii. MEE SEVA system should be designed to produce statements of accounts as

between MEE SEVA and the participating departments as also between

MEE SEVA and the Bank(s) handling the financial transactions of MEE

SEVA to enable periodic reconciliation of the amounts received and

accounted for;

iv. MEE SEVA system should be designed to produce statements relating to

bounced cheques and Charge Back from payment gateway bank and a

mechanism

- to reverse the corresponding entries of receipt in MeeSeva Server and

also in Department database if required by department concerned

- to lock the account of the citizen for Cheque and Credit Card

transaction

- to alert the counter operator when citizen comes next time for

payment to pursue the issue with the citizen/ consumer for

realization of the amount.

5. Technical System of MeeSeva

Present Technical Architecture of MeeSeva is at Annexures-V & VI.

6. Operational System

a. Requirement to comply with MOUs

In order to ensure that all the stakeholders discharge their roles and

responsibilities in an agreed manner to achieve the common goal, a set of MOUs are entered between ESD and Urban Service Provider and Department. Payment for services rendered will be linked to quality of service rendered.

The technical, functional and operational requirements are specified in the

document just for the benefit of Bidder to understand the dimensions of the MEE SEVA project

b.Business Function & Performance of urban CSP


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The following requirements are to be met for a successful business function and performance of MEE SEVA Project. i. MEE SEVA Centres shall be one-stop-shops for all G2C and B2C services.

ii. MEE SEVA should establish an image for itself as a Service Provider that cares for citizen’s needs of service requirements.

iii. Speed of delivery, effectiveness and courtesy should be the watchwords of MEE SEVA centres. This should be reflected in the actions, conduct and behaviour of all the personnel associated with MEE SEVA – operators / Franchisees and personnel employed by the service provider. iv. The amounts collected from the citizens shall be accounted accurately at all times; v. MEE SEVA should strive continuously to improve upon the current processes by the Service Provider and the staff of ESD;

c. Manpower Deployment by CSP

i. The manpower shall be deployed by the successful bidder/service provider at all the Service Centres, as per the agreement. ii. The successful bidder/service provider shall be responsible for payment of statutory contributions like Insurance, ESI & PPF etc to be payable by the employer.

d. Deliverables by CSP

The primary deliverable of the successful bidder/Service Provider in the MEE SEVA Project is to provide monthly MIS Reports and Detailed Points on the deficiencies observed.

e.Training by CSP

Training is an important activity for the successful implementation of any project. To make MEE SEVA project a success, the following training programs are to be arranged by the successful bidder/ Service Provider from time to time to all the center managers / Administrative Officers. a. Training on Book Keeping, Reconciliations.

b. Training on Statutory Compliance such as TDS, Service Tax.


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E. ANNEXURES


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Annexure I

LIST OF URBAN MEESEVA CENTRES IN AP

Sl.

No DISTRICT Address

1 Anantapur

eSeva Data Center, Near Mother Theresa School, Ramnagar 515004

2 Anantapur

eSeva Center, Near Kasthuriba School, Old Town,

Ananthapur 515001

3 Anantapur

eSeva Center, Near Muncipal Park Premices, 2nd

Road, New Town Ananthapur 515004

4 Anantapur

eSeva Center, Near Prasad Theater, Gooty Road, Guntakal, 515801

5 Anantapur

eSeva Center, Near Govt School, Benchkotala, Guntakal, 515801

6 Anantapur

eSeva Center, Muncipal Office Campus, Hindupur,

515201

7 Anantapur

eSeva Center, Near Oriantal School Campus, Opp: Basappa Chowltry, Hindupur, 515201

8 Anantapur

eSeva Center, Chowdeswary Colony, Melapur, Hindupur, 515201

9 Anantapur

eSeve Center, Behind SBI Bank, Market Road,

Darmavaram, 515671

10 Anantapur

eSeva Center, Near Town Police Station, Vadlapalem,

Tadipatri, 515411

11 Anantapur

eSeva Center, Near Muncipal Head Water Tank, Kadiri, 515591

12 Anantapur

eSeva Center, Ramadasappa Layout, Kolimi Street, Rayadurg 515865

13 Kurnool

eSeva, Near Konda Reddy Buruzu, Old Bus Stand, Kurnool - 518001

14 Kurnool

eSeva, Near Raithu Bazar, Maddur Nagar, Kurnool -518001

15 Kurnool eSeva, Near Kallur MRO Office, Abbas nagar, Kurnool

16 Kurnool eSeva, Near Srinivasa theatre, kallur Road, Kurnool

17 Kurnool eSeva, Near municipal High School, Nandyal - 518501

18 Kurnool eSeva, Near Municipal Office, Nandyal - 518501

19 Kurnool eSeva, R.S.Road, Nunepally, Nandyal - 518502

20 Kurnool eSeva, Municipal office,Adoni-518301

21 Kurnool

eSeva,near Jyothirmayi Degree college,Ramjal Road,Adoni-518301

22 Kurnool eSeva,Shankar Nagar,Kallubavi,Adoni-518301

23 Kurnool

eSeva,Near Nalanda Public school,Gandhi

Nagar,Yemmiganur-518360

24 Kurnool

eSeva,Near Urban Health Centre,N.T.R colony,Yemmiganur-518360

25 Chittoor Municipal Office Premises, Tirupati - 517501

26 Chittoor

Mahtmagandhi School, Bairagipatteda, Tirupati

517501


Page 21 of 54

27 Chittoor

Alipiri Bypass Road, Beside Alipiri Police Station, Tirupati 517501

28 Chittoor

Beside VC Bungalow, SV University Road, Tirupati

517502

29 Chittoor

Near Krishnapuram Tana, Gandhi Road, Tirupati

517501

30 Chittoor

Near RTC Busstand, Municipal Complex, Chittoor

517001

31 Chittoor

Rajiv Gandhi Road, Old Collectorate, Greamspet, Chittoor 517002

32 Chittoor MSR Complex, Opp. DEO Office, Chittoor 517001

33 Chittoor Indira Nagar, Santhapet, Chittoor 517004

34 Chittoor CTM Road, RRN Colony, Madanapalli 517325

35 Chittoor Near HPO, Patel Road, Madanapalli 517325

36 Chittoor Near Eastpet Tank 517247

37 Chittoor Near Urban Police Station, Srikalahasti 517644

38 Kadapa Eseva,Data Center, Municipal Office, Kadapa-516001

39 Kadapa

Eseva,Colletorate Campus, near 7 Roads kadapa -

516001

40 Kadapa Eseva,Nehru Park, Co-Operative Colony, Kadapa-516001

41 Kadapa Eseva, Ngo Colony, kadapa-516001

42 Kadapa Eseva, Akkyapalle Panchyat, Kadapa-516001

43 Kadapa Eseva,Near Darga, Pulivendula -

44 Kadapa

Eseva,Near RTC Busstand, Municipal complex, Rayachoti -516269

45 Kadapa Eseva,Near Old Busstand,Jamalamadugu -516434

46 Kadapa Eseva, T.B Premises, Y.M.R Colony, Produtur,-516360

47 Kadapa Eseva, Gangamma Temple street, Produtuur-516360

48 Kadapa

Eseva, Vasanthapeta, Behind Municipality, Produtuur-

516360

49 Nellore Sodhan Nagar, Near RTC Busstand, Nellore – 524002.

50 Nellore

Beside Current Office,

Vedayapalem, Nellore - 524004.

51 Nellore

RSRM SCHOOL, NAWABPET, Nellore – 524002.

52 Nellore

M.R.O OFFICE PREMISES, GUDUR - 524101.

53 Nellore

Municipal Office Premises, Kavali - 524201.

54 Nellore Near Tribhuvani Theater, eSeva Ccenter, 524132

55 Prakasam Goush hospital, Ongole – 523001

56 Prakasam Adhanki Bus Stand, Ongole-523001

57 Prakasam near ramadevi hospital, santhapeta, Ongole 523001

58 Prakasam OPP SURESH MAHAL, CHIRALA.-523155

59 Prakasam NRPM High School Premises, CHIRALA 523155

60 Prakasam Near Municipal Office,Markapurem-523316

61 Prakasam MRO office premises, Kandukur-523105


Page 22 of 54

62 Guntur Naaz Center, Guntur 522001

63 Guntur Opp. Hero Honda Show Room, Lakshmipuram, Guntur 522001

64 Guntur B.R.Stadium, Guntur 522003

65 Guntur Pattabhipuram, Guntur 522006

66 Guntur Collectorate Compound, Guntur 522004

67 Guntur Travellers Bunglow Premises, T.B.Road, Tenali 522201

68 Guntur AVRM School Premises, Nandulapet, Tenali 522201

69 Guntur Old Bus Stand, Tenali 522201

70 Guntur

A.G.College Road, Anjaneya Agraharam, Bapatla

522101

71 Guntur S.P.P.Road, Ponnur 522124

72 Guntur Panasathota, Narasaraopeta 522601

73 Guntur Angle Talkies, Narasaraopeta 522601

74 Guntur Muncipal Office Premises, Repalle 522265

75 Guntur Kasturba Centre, Chilakaluripeta 522616

76 Guntur

Water Tank Premises, Vasavi Nagar, Chilakaluripeta

522616

77 Guntur

Clock Tower Premises, Railway Station Road,

Sattenapalli 522403

78 Guntur Muncipal Office Premises, Mangalagiri 522503

79 Guntur Market Road, Macherla 522426

80 Guntur Near Municipal Office, Vindukonda 522647

81 Srikakulam Near Sunday Market Old Bus stand kasibugga

82 Srikakulam Near Govt Hospital palasa

83 Srikakulam Near RTC Complex Rajam

84 Srikakulam Near Raythu bazar illesipuramjn, Srikakulam

85 Srikakulam Near T p mh school C.B Road old Srikakulam

86 Srikakulam Near chapala Market Railway station road amdalavalasa

87 Srikakulam Opp Sbh bank, panja street ichapuram

88 Vizianagaram Bobbili Center,Muncipal Office Compound, Bobbili.

89 Vizianagaram Dasannapeta Center, Nr Rythu Bazar,Vizianagaram

90 Vizianagaram Old Bus Stand Center, Beside Petrol Bunk, Vizianagaram

91 Vizianagaram

Parvathipuram Center, Muncipal OfficeCompound,

Vizianagaram

92 Vizianagaram

RTC Complex Center Opp Rtc Complex ,

Vizianagaram

93 Vizianagaram Saluru Center, MRO Office Compound, Saluru

94 Vishakapatnam G V M C Zone III Office, Room No.206, 2nd Floore, Suryabagh, Visakhapatnam.

95 Vishakapatnam

eSeva, GVMC building, Akkayyapalem Road , Near

Sri Erukamamba Temple, Dondaparthy, Visakhapatnam - 530016

96 Vishakapatnam eSeva, GVMC building, Beach Road, Near RK Mission Library, RK Beach, Visakhapatnam - 530003

97 Vishakapatnam eSeva, GVMC building, Beside Mariyadas Kalyana Mandapam, Gnanapuram, Visakhapatnam - 530004


Page 23 of 54

98 Vishakapatnam

eSeva, GVMC building, Beside Rythu Bazar,

Vadlapudi, Gajuwaka, Visakhapatnam - 530046

99 Vishakapatnam

eSeva, GVMC building, Collector Office Down, Near

Dr. B R Ambedkar Kalyanamandapam, Relliveedhi, Visakhapatnam

100 Vishakapatnam

eSeva, GVMC building, Community Welfare Centre,

Beach Road, Near Hotel Kamat, Lawsons Bay Colony, Visakhapatnam - 530017

101 Vishakapatnam eSeva, GVMC building, Govt. Hospital Premises, Driver's Colony, Arilova, Visakhapatnam

102 Vishakapatnam eSeva, GVMC building, Library Street, Tagarapuvalasa, Visakhapatnam

103 Vishakapatnam

eSeva, GVMC building, Municipal Choultry, Near

Bustand, Bheemunipatnam, Visakhapatnam.

104 Vishakapatnam

eSeva, GVMC building, Municipal Shopping Complex, Near Alluri Seetharama Raju Statue,

Seethammadhara, Visakhapatnam - 530013

105 Vishakapatnam

eSeva, GVMC building, Municipal Shopping Complex,

Near Sri Chaitanya Junior College, Asilmetta, Visakhapatnam - 530003

106 Vishakapatnam eSeva, GVMC building, NH 5, Near Rythu Bazaar, Kancharapalem, Visakhapatnam - 530008

107 Vishakapatnam

eSeva, GVMC building, NH 5, Near Sub Registrar Office, Chittivanipalem, Autonagar, Visakhapatnam - 530012

108 Vishakapatnam

eSeva, GVMC building, Near Government Hospital,

Malkapuram, Visakhapatnam - 530011

109 Vishakapatnam

eSeva, GVMC building, Near Municipal Corporation

Zone 3, Suryabagh, Visakhapatnam - 530020

110 Vishakapatnam eSeva, GVMC building, Near NSTL 2nd Gate, Butchirajupalem, Visakhapatnam - 530027

111 Vishakapatnam eSeva, GVMC building, Near NTR Stadium, Anakapalli, Visakhapatnam

112 Vishakapatnam eSeva, GVMC building, Near R & B Office, RTO Office Road, Madhavadhara, Visakhapatnam - 530007

113 Vishakapatnam eSeva, GVMC building, Near RK Hospital, Chinna Gantyada, Visakhapatnam - 530026

114 Vishakapatnam

eSeva, GVMC building, Near Reliance Fresh, Chinna

Waltair, Visakhapatnam - 530009

115 Vishakapatnam

eSeva, GVMC building, Old Panchayathi Office

Compound, Pedagantyada, Gajuwaka, Visakhapatnam - 530044

116 East Godavari Beside Minicipal Office Yedida Road Mandapeta

117 East Godavari Ismayal nagar Samarlakot

118 East Godavari Kotipalli Busstand Back Side Rajahmundry

119 East Godavari Municipal Office Compound Rajahmundry

120 East Godavari Near Bhanugudi Centre Kakinda

121 East Godavari Near Fire Station Amalapuram

122 East Godavari Near Gandhinagar Municipal Park Kakinada

123 East Godavari Near Municipal Office Amalapuram


Page 24 of 54

124 East Godavari Near Municipal Office Ramachandrapuram

125 East Godavari Near Nethaji Park Jammi chettu Centre Kakindada

126 East Godavari Near PCM Girls High School Kakinada

127 East Godavari Near Round Park Prakashnagar Rajahmundry

128 East Godavari Near Water tank Venkata nagar Kakinada

129 East Godavari Opp International paper Mills Seethampeta Rajahmundry

130 East Godavari Opp Old Busstand Pithapuram

131 East Godavari Opp Railway Station Alcot gardens Rajahmundry

132 East Godavari Opp Railway Station Tuni

133 East Godavari Opp TTD Kalyana Mandapam Peddapuram

134 West Godavari Ameenapet Eluru

135 West Godavari Co-operative society Tanuku

136 West Godavari Gunipudi Bhimavaram

137 West Godavari Kapalapet Narasapuram

138 West Godavari Kobari Thota Tadepalligudem

139 West Godavari Kothapet Eluru

140 West Godavari Mg road Palacol

141 West Godavari Municipal Compound Tadapalligudem

142 West Godavari Municipal office Nidadavolu

143 West Godavari Municiplality Back Side Kovvuru

144 West Godavari Rythu Bazar Tanuku

145 West Godavari Srirampuram Bhimavaram

146 West Godavari Steamer Road Narasapuram

147 West Godavari Weavers Colony Palacol

148 Krishna

E-Seva Centre, 1st Floor, Circle 3 Office, Patamata

chuttugunta, Vijayawada-520 010

149 Krishna

E-Seva Centre, 1st Floor, Kasu Brahmananda Reddy Muncipal Complex, Opp Visalandhra Press,

Visalandhra Road, chuttugunta, Vijayawada-520 004

150 Krishna

E-Seva Centre, Behind Muncipal Office, Pedana,

Krishna Dt, Pin-521366

151 Krishna E-Seva Centre, Beside Rajupeta Reserviour, Rajupeta, Machilipatnam-521001

152 Krishna E-Seva Centre, Gandhi Park, Opp Fire station, Nuzivid, Krishna Dt, Pin - 521201

153 Krishna E-Seva Centre, Makkineni Basava purniah Munciapal Corporation Stadium, Ajith Singh Nagar, Vja-520015

154 Krishna

E-Seva Centre, Monkey Statue Center,

Gudivada,Krishna Dt, Pin--521301

155 Krishna

E-Seva Centre, NTR Stadium, Gudivada ,Krishna Dt,

pin-521301

156 Krishna

E-Seva Centre, Near collectrate Compound,

chilakalapudi, Machilipatnam-521002

157 Krishna E-Seva Centre, Rajendra Nagar, Gudivada,Krishna Dt, Pin--521301

158 Krishna E-Seva Centre,1st Floor, KG Market Complex, Near vastra latha, Vijayawada -520 001


Page 25 of 54

159 Krishna

E-Seva Centre,Circle -2 office compound

satyanarayanapuram,Vijayawada - 520 011

160 Krishna E-Seva Centre,Gandhi park,Beside Municipal Office,jaggaiahpeta, Krishna Dt, Pin-521175

161 Krishna E-Seva Centre,Near Navakala Theatre, Cattle Depo, Machilipatnam-521001

162 Krishna E-Seva Centre,Vijayawada Muncipal Corporation Compound, I Town,Vijayawada -520 001

163 Krishna Eseva centre,Radha nagar, vijayawada

164 Krishna Indiragandhi Municipal stadium Bandar Road Vijayawada

165 Krishna

eSeva Centre,Beside saibaba temple,Ring

Road,patamata Vijayawada

166 Krishna

eSeva centre,Cement Godown Road,

Ranigarithota,Vijayawada

167 Krishna

eSeva centre,beside raythu bazar,kedareswara

pet,Vijayawada

168 Krishna eSeva centre,circle 1 office compund chittinagarVijayawada

169 Krishna eSeva centre,near lorry stand,Bhavanipuram Vijayawada

170 Krishna eSeva centre,ntr complex, vijayawada

Annexure II – Departments

S.No List of Departments offering B2C Services

1 AirTel

2 AirTel Land Line

3 AP Housing Board

4 AP State Open School Society

5 APSCHE

6 Board of Intermediate Education

7 BSNL Service

8 Cherukuri IT returns

9 Department of Commercial Taxes

10 Director Of Municipal Administration

11 Directorate of Municipal Administration of Birth and Death

12 Durga Temple Services

13 Eastern Power Distribution Company Ltd(EPDCL)

14 Election Card

15 FOREST

16 IDEA Cellular Limited

17 Miscellaneous Services

18 Police Department

19 Recruitment Fee Payments(CGG)

20 Regional Transport Authority


Page 26 of 54

21 SCBR

22 School Fees

23 Shivas List

24 Southern Power Distribution Company Ltd

25 State Service Delivery Gateway

26 Tata Tele Services Ltd

27 The Krishna Dist Milk Producers Coop Ltd

28 Vodafone

29 Western Union(Money Transfer)

Annexure III

S.No List of Departments offering G2C Services

1 AAROGYASRI

2 AGRICULTURE

3 APMIP

4 CIVIL SUPPLIES

5 COLLEGIATE EDUCATION

6 DEPARTMENT OF CO-OPERATION

7 DIRECTORATE OF MEDICAL EDUCATION

8 DRUGS CONTROL

9 EDUCATION

10 ELECTION

11 ENDOWMENT

12 EPDCL

13 FACTORY

14 FISHERIES

15 HEALTH CARE

16 INDUSTRIES & COMMERCE

17 INTERMEDIATE EDUCATION

18 ITE&C

19 LABOUR

20 LEGAL METROLOGY

21 MINES AND GEOLOGY

22 MINORITY WELFARE

23 MUNICIPAL ADMINISTRATION


Page 27 of 54

24 POLICE

25 REGISTRATION and STAMPS

26 REVENUE

27 RTA

28 RURAL DEVELOPMENT

29 SCHOOL EDUCATION

30 SOCIAL WELFARE DEPARTMENT

31 SPDCL

32 SSLR

33 TECHNICAL EDUCATION

34 UIDAI

35 WOMEN AND CHILD WELFARE

Annexure IV-List of Services (G2C and B2C) presently being provided by

MeeSeva: User / service charges (category – A service Rs.25/- and category – B service

Rs.35/-), will be shared between Departments, ESD and Urban service providers (CSPs) / SCAs.

Total Count

Sl.No

Department Service name Service Level &

Category

1 1

UIDAI

Know Your AADHAAR 15 Minutes, Cat A

2 2 Seed Your AADHAAR 15 Minutes, Cat A

3 3 Aadhar Daily Enrolment Data 15 Minutes, Cat A

4 1

REVENUE

Adangal /Pahani Corrections 15 Days, Cat B

5 2 Agricultural Income Certificate

1st Time-7 Days, 2nd Time & There after 15 Min*, Cat - B

6 3 Apathbandhu Application 1 year, Cat B

7 4 Appeals On Demarcation (HYD) 45 days , Cat B

8 5 Certified Copies of Records of Measurement (HYD)

15 days , Cat B

9 6 Certified Copies Of Protected Tenant

7 Days, Cat B

10 7 Certified copies of TSLR 7 Days, Cat B

11 8 Certified copies of certificates issued by RDO

15 Days, Cat B

12 9 Certified copies of Panchanama 15 Days, Cat B

13 10 Certified copies of Chesala Pahani

15 Days, Cat B


Page 28 of 54

14 11 Copy of village Map 15 Days, Cat B

15 12 Copy of FMB 15 Minutes, Cat A

16 13 Demarcation(HYD) 30 days , Cat B

17 14 Duplicate Copy of Certificate-Income

15 Minutes, Cat A

18 15 Duplicate Copy of Certificate-Integrated

15 Minutes, Cat A

19 16 Duplicate Copy of Certificate-Residence

15 Minutes, Cat A

20 17 Duplicate Pattadar Pass Book Service (Tahsildar)

60 days , Cat B

21 18 EBC certificate Cat B, 7 Days

22 19 Extract of Adangal / Pahani 15 Minutes, Cat A

23 20 Extract of D-Form Patta Application

7 Days, Cat B

24 21 Extract Of House Site patta 7 Days, Cat B

25 22 Extract of ROR 1B 15 Minutes, Cat A

26 23 Certified Copies of Faisal Patti 15 Days, Cat B

27 24 Family Member Certificate (Social security schemes & govt. employees /pensioners)

Cat B, 30 Days

28 25 F-Line Petitions 30 Days, Cat B

29 26 Income Certificate


30 27 Integrated Certificate (Caste-Nativity-Date of Birth)


31 28 ISES- INCOME FEE REIMBURSEMENT

Cat A, 15 Minutes

32 29 ISES-INCOME CERTIFICATE Cat A, 15 Minutes

33 30 ISES-INTEGRATED CERTIFICATE

Cat A, 15 Minutes

34 31 ISES-RESIDENCE CERTIFICATE Cat A, 15 Minutes

35 32 Certified Copies of Khasra Pahani

15 Days, Cat B

36 33 Application for LAND CONVERSION

60 days, Cat B

37 34 LATE REGISTRATION OF BIRTH 60 days, Cat B

38 35 LATE REGISTRATION OF DEATH

60 days, Cat B

39 36 Loan Eligibility Card 15Days, Cat B


Page 29 of 54

40 37 Localization of Properties(HYD) 30 days , Cat B

41 38 Money Lending License Fresh - 45 Days, Renewal - 60 Days

42 39 Mutation of revenue Records + Pattadhar Passbook

60 days , Cat B

43 40 National Family Benefit Scheme Application

1 year, Cat B

44 41 No Earning Member Certificate


45 42

NOC for Construction of New/Existing House in a village or town(HYD)(No Objection

Certificate)

30 Days, Cat B

46 43 OBC Certificate


47 44 Old Adangal/Pahani details Cat B, 30 Days

48 45 Pattadar Pass Book Replacement Service (EPASSBOOK-Replacement)

60 days , Cat B

49 46 Pawn Broker License Fresh - 45 Days, Renewal - 30 Days, Cat B

50 47 Possession Certificate (for House Site Purpose)

7 days, Cat B

51 48 Prajavani 15 Days, Cat B

52 49 Residence Certificate-Passport

1st Time-7 Days, 2nd Time & There after 15 Min*, Cat – B

53 50 Residence Certificate -GENERAL 1st time -7 Days, & thereafter - 15 Minutes, Cat - B

54 51

Certified Copies of Sethwar / Suplementary Sethwar/Resettlement Register/Flr

15 Days, Cat B

55 52 Sub-divisions of lands 30 Days, Cat B

56 53 New Pattadhar Passbook(EPASSBOOK-New)

60 days , Cat B

57 54 Certified Copies of Wasool Baqi 15 Days, Cat B

58 55 Change of Name Certificate 15 days, Cat B

59 56 No Property Certificate 60 days, Cat B


Page 30 of 54

60 57 Agricultural Land Value Certificate

30 days, Cat B

61 58 Small/Marginal farmer Certificate

7 Days, Cat B

62 59 Permission for Digging a Agricltural well/Drinking water well digging using WALTA Act.

15 Days, Cat B

63 60 Extract of ORC (Occupancy Rights Certificate)

15 Days, Cat B

64 61 Renewal of Cinema Licence 15 Days, Cat B

65 62 Certified copies of NOC under explosive Act

15 Days, Cat B

66 63 Certified copies of NOC under Petroleum Act

15 Days, Cat B

67 64 Cracker License For Diwali (After Collector delegates)

30 days,Cat B

68 65 Issue of TONCH Map 7 days, Cat B

69 66 Issue of NOC for Construction of Cinema Hall

45 days , Cat B

70 67 ISSUE OF ARM LICENCE(Fresh) 45 days , Cat B

71 68 ISSUE OF ARM LICENCE(Renewal)

45 days , Cat B

72 69 ISSUE OF OCCUPANCY RIGHTS CERTIFICATES FOR INAM LANDS

90 days, Cat B

73 70 Refund of Trade deposits to dealers in case of resignation of dealer

30 days , Cat B

74 71 NOC for Construction of Cinema Halls

45 days , Cat B

75 72 Storage of Explosive Material License

30 Days, Cat B

76 73 Issue of NOC for storing of Petroleum Products

45 days , Cat B

77 74 Grant of License for Storage of Explosive Material

30 days , Cat B

78 75 Permission to run the benefit show

Cat B, 30 Days

79 1 REGISTRATION & STAMPS

Encumbrance Certificate

Same Day If Submitted before 2 PM,

Cat B

80 2 Certified Copy of Registration

Document

15 Minutes, Cat

A


Page 31 of 54

81 3 Certified Copy of Bye-laws 15 Minutes, Cat A

82 4 Certified copy of Certificate of Registration Firms

15 Minutes, Cat A

83 5 Certified copy of Certificate of

Registration Societies

15 Minutes, Cat

A

84 6 Pre-Registration /Slot Booking

15 Minutes, Cat A

85 7 Registration of Society Cat B, 3 days

86 8 Registration of Firm Cat B, 3 Days

87 9 Firm name Change Cat B, 3 Days

88 10 Dissolution of firm Cat B, 3 Days

89 11 Amendments of society Cat B, 3 Days

90 12 Submission of Appeal Cat B, 3 Days

91 13 Pre-Registration - Data Entry

and Slot Booking(Agriculture)

Cat A, 15

Minutes

92 14 Pre-Registration - Data Entry and Slot Booking(Flat)

Cat A, 15 Minutes

93 15 Pre-Registration - Data Entry and Slot Booking(House)

Cat A, 15 Minutes

94 16 Pre-Registration - Data Entry

and Slot Booking(Plot)

15 Minutes, Cat

A

95 1

MUNICIPAL ADMINISTR

ATION

Birth Certificate – GHMC 15 Minutes, Cat A

96 2 Death Certificate – GHMC 15 Minutes, Cat A

97 3 Birth Certificate Corrections - GHMC

6days, Cat B

98 4 Death Certificate

Corrections – GHMC 6days, Cat B

99 5 Child Name inclusion –

GHMC 6days, Cat B

100 6 Non Availability Certificate – Birth - GHMC

3days,Cat B

101 7 Non Availability Certificate -

Death – GHMC 3days,Cat B

102 8 Birth Certificate – C&DMA

First time 5

days second and subsequent times - 15 min,

Cat B

103 9 Death Certificate – C&DMA

First time 5

days second and subsequent

times - 15 min,


Page 32 of 54

Cat B

104 10 Corrections in Birth Certificate - CDMA

5 days,Cat B

105 11 Corrections in Death

Certificate - CDMA 5 days,Cat B

106 12 Child Name inclusion –

C&DMA

First time 5 days , 2nd time

onwards 15 min, Cat - B

107 13 Permission for Water

Connections – C&DMA 15 Days, Cat B

108 14 Transfer Of Title Deeds –

C&DMA 15 Days, Cat B

109 15 Applying for Trade license – C&DMA

15 Days, Cat B

110 16 Applying for Building

permission – C&DMA 15 Days, Cat B

111 17 New Assessment request –

C&DMA 15 Days, Cat B

112 18 Sub-Division request – C&DMA

15 Days, Cat B

113 19 Exemption request – C&DMA 15 Days, Cat B

114 20 Vacation remission – C&DMA 15 Days, Cat B

115 21 Non Availability Certificate –

Birth – CDMA

First time 5

days , 2nd time onwards 15 min

116 22 Non Availability Certificate -

Death – CDMA

First time 5 days , 2nd time

onwards 15 min

117 1

POLICE

Permission of Bandhobust 7 Days,Cat B

118 2

Issuance of Certificates for

(Character, Antecedents, No objection for vehicle)

7 Days,Cat B

119 3 Missing lost Documents 7 Days,Cat B

120 4

License for Hostels, Lodges, Theme, Entertainment, Restaurants, Bars, Dhabas

and Resorts

7 Days

121 1

CIVIL

SUPPLIES

Ration Card Mutations 7 days, Cat B

122 2 Print ration card 15 Minutes, Cat

A

123 3 FP Shop Renewal 15days, Cat B


Page 33 of 54

124 4 Conversion of White Card to Pink Card

30 Days, Cat B

125 5 Deletion of Member in Ration Card

30 Days, Cat B

126 6 Household Head

Modifications 30 Days, Cat B

127 7 New Gas Connection Application

30 Days, Cat B

128 8 Ration Card Modifications With in the Office

30 Days, Cat B

129 9 Ration Card Transfer 30 Days, Cat B

130 10 Surrender of Ration Card 30 Days, Cat B

131 11 Ration Card Member Addition 30 Days, Cat B

132 12 Ration Card Member Migration

30 Days, Cat B

133 13 Ration Card Missing Details

in Databases 30 Days, Cat B

134 14 Issue of New Ration Card (Pink)

30 Days, Cat B

135 1

RTA

LL Slot Booking with Fee Payment

15 Min, Cat A

136 2 DL Slot Booking with Fee

Payment 15 Min, Cat A

137 3 RC Abstract 15 Min, Cat A

138 4 DL Abstract 15 Min, Cat A

139 1

EDUCATION

Application for issue of Age Certificate

7 days, Cat B

140 2 Application for duplicate Memo of Marks

7 days, Cat B

141 3 Application for Re-Counting of

Marks 30 days, Cat B

142 4 Application for Migration Certificate

7 days, Cat B

143 1

NPDCL

NAME CHANGE - NPDCL 7 days, Cat B

144 2 NEW CONNECTION - 6A – STREET LIGHTS - NPDCL

30 Days, Cat B

145 3 NEW CONNECTION - 6B – PUBLIC WATER WORKS - NPDCL

30 Days, Cat B

146 4 NEW CONNECTION -

GENERAL PURPOSE - NPDCL 30 Days, Cat B


Page 34 of 54

147 5

NEW CONNECTION - RELIGIOUS PLACES (Temples, Church, Mosque,

Govt. Schools etc.) - NPDCL

30 Days, Cat B

148 6 NEW CONNECTION COMMERCIAL -NPDCL

30 Days, Cat B

149 7 NEW CONNECTION COMMERCIAL-HOARDINGS-NPDCL

30 Days, Cat B

150 8 NEW CONNECTION DOMESTIC -NPDCL

30 Days, Cat B

151 9 Load Change - NPDCL 30 Days, Cat B

152 10 CATEGORY LOAD CHANGE- NPDCL

7 days, Cat B

153 11 CATEGORY CHANGE-

NPDCL 7 days, Cat B

154 12 New Connection for Industries-NPDCL

Cat B, 37 Days

155 13 New Connection for Cottage Industries-NPDCL

Cat B, 37 Days

156 1

Industries

and Commerce

Pavala Vaddi

GM/DIC (Micro/

Medium/ Large/ Mega-30

Days & Commisionerate/SLC- 60 Days,

cat-B

157 2 Cleaner Production Measures

GM/DIC (Micro/

Medium/ Large/ Mega-30 Days &

Commisionerate/SLC- 60 Days,

cat-B

158 3 Skills Up gradation

GM/DIC (Micro/


Commisionerate/SLC- 60 Days, cat-B

159 4 ISO/BIS Certification

GM/DIC (Micro/ Medium/

Large/ Mega-30 Days &

Commisionerate/SLC- 60 Days,


Page 35 of 54

cat-B

160 5 Power Cost Reimbursement

GM/DIC (Micro/



161 6 Sales Tax Reimbursement


Large/ Mega-30 Days &


162 7 Stamp Duty/Land Cost/Land Conversion Charges/Mortgage Duty


Large/ Mega-30 Days & Commisionerate

/SLC- 60 Days, cat-B

163 8 Investment Subsidy

GM/DIC (Micro/ Medium/ Large/ Mega-30

Days & Commisionerate

/SLC- 60 Days, cat-B

164 1

ITC

25% Power Subsidy 90 days, Cat B

165 2 Conversion to Industrial Power Tariff

90 days, Cat B

166 3 100%/50% Stamp duty

Refund 90 days, Cat B

167 4 Recruitment Assistance 90 days, Cat B

168 5 50% Exhibition Rental Refund

90 days, Cat B

169 6 Tier II/III Location Anchor

Company Incentive 90 days, Cat B

170 7 Reimbursement of Patent filing cost

90 days, Cat B

171 8 Declaration of IT Park Status 90 days, Cat B

172 9 Reimbursement of Quality Certification expenditure

90 days, Cat B


Page 36 of 54

173 10 Specific Incentives for SC/ST/ Women

Entrepreneurs

90 days, Cat B

174 11 Allotment of land 90 days, Cat B

175 1

Labour

Registration of Establishment

/ Shop (Form - I) 7 days, Cat B

176 2 Renewal of Establishment / Shop (Form - III)

7 days, Cat B

177 3

Issuance of duplicate

certificate for Registered Establishment / Shop

7 days, Cat B

178 4 Notice of Change 7 days, Cat B

179 5 AMENDMENT OF CONTRACTOR LICENSE

Cat B, 15 Days

180 6

AMENDMENT

REGISTRATION OF ESTABLISHMENT

Cat B, 30 Days

181 7 LICENSE OF CONTRACTOR Cat B, 30 Days

182 8 NOTICE OF COMMENCEMENT OR

COMPLETION OF WORK

Cat B, 30 Days

183 9

REGISTRATION OF ESTABLISHMENT EMPLOYING CONTRACT

LABOUR

Cat B, 30 Days

184 10 REGISTRATION OF MOTOR TRANSPORT

Cat B, 30 Days

185 11 RENEWAL OF CONTRACT LICENSE

Cat B, 30 Days

186 1

Mining and Geology

Reconnaissance permit 180 days, Cat B

187 2 Prospecting License 270 days, Cat B

188 3 Mining Lease 1 year, Cat B

189 4 Granite Quarry Lease 180 days, Cat B

190 5 Marble Quarry Lease 180 days, Cat B

191 6 Other Quarry Lease 120 days, Cat B

192 7 Mineral Dealer License 30 days, Cat B

193 8 Annual Fee Payment for Lease 15 Minutes,Cat

A

194 9 Generate Transit Forms 15 Minutes,Cat A

195 10 Request for Mineral Permit 10 Days,Cat B

196 11 Update Dispatch Details 15 Minutes,Cat

A

197 12 Update Production Dispatch 15 Minutes,Cat


Page 37 of 54

A

198 1

Agriculture

Crop Insurance 2 working days,

Cat-B

199 2 Subsidized Seed Distribution 2 Working Days,

Cat B

200 3 Farm mechanization 10days,Cat B

201 4 Application Resubmission Cat B, 30 days

202 5 Manufacturing New Cat B, 30 days

203 6 Manufacturing Addition of

Fertilizers Cat B, 30 days

204 7 Manufacturing Address Details Change

Cat B, 30 days

205 8 Manufacturing Chemist Details Change

Cat B, 30 days

206 9 Manufacturing name change Cat B, 30 days

207 10 Manufacturing Duplicate Cat B, 30 days

208 11 Manufacturing Godown

Deletion Cat B, 30 days

209 12 Manufacturing Godown Inclusion

Cat B, 30 days

210 13 Manufacturing Renewal Cat B, 30 days

211 14 Manufacturing Responsible Person Details Change

Cat B, 30 days

212 15 Retail Dealer Change of Firm Name

Cat B, 30 days

213 16 Retail Dealer Form O

inclusion Cat B, 30 days

214 17 Retail Dealer Godown Deletion

Cat B, 30 days

215 18 Retail Dealer Godown Inclusion

Cat B, 30 days

216 19 Retail Dealer Inclusion of

Imported Products Cat B, 30 days

217 20 Retail Dealer Responsible Person Details Change

Cat B, 30 days

218 21 Retail Dealer Sale Point Address Change

Cat B, 30 days

219 22 Retail Dealer Duplicate Cat B, 30 days

220 23 Retail Delear new Cat B, 30 days

221 24 Retail Delear Renewal Cat B, 30 days

222 25 Wholesale Dealer Change of Firm Name

Cat B, 30 days

223 26 Wholesale Dealer Duplicate Cat B, 30 days


Page 38 of 54

224 27 Wholesale Dealer Form O inclusion

Cat B, 30 days

225 28 Wholesale Dealer Godown Deletion

Cat B, 30 days

226 29 Wholesale Dealer Godown

Inclusion Cat B, 30 days

227 30 Wholesale Dealer Inclusion of Imported Products

Cat B, 30 days

228 31 Wholesale Dealer New Cat B, 30 days

229 32 Wholesale Dealer renewal Cat B, 30 days

230 33 Wholesale Dealer Responsible Person Details Change

Cat B, 30 days

231 34 Annual Fee Payment for Lease Cat B, 30 days

232 35 Generate Transit Forms Cat B, 30 days

233 36 Granite Quarry Lease Cat B, 30 days

234 37 Wholesale Dealer Sale Point Address Change

Cat B, 30 days

235 1

Election

Application of transposition Cat B, 30 Days

236 2 Application for inclusion of Name in the Electoral Rolls

Cat B, 30 Days

237 3 Application of change of

details Cat B, 30 Days

238 4 Issuance of PVC Cards Cat A, 15 Minutes

239 5 Issue of Voter Certificate/I-Card

15 Minutes,cat A

240 6

Application for

Objection/Deletion of Name in Electoral roll

Cat B, 30 Days

241 1

Social

Welfare Department

Application for

Scholarship(Renewal)

Cat A, 15

Minutes

242 2 Premetriculation Scholarship Services

Cat A, 15 Minutes

243 3 Application for Scholarship(Fresh)

Cat B

244 1 Health Care Department

Allopathic Medical care

Hospital registration 90 Days, Cat B

245 2 Registration or Renewal of Scanning Center Permission

30 days, Cat B

246 1 School Education

Department

School Registration 7 Days, Cat B

247 2 CORRECTION OF SSC

CERTIFICATE 30 Days, Cat B

248 1 EPDCL NAME CHANGE - EPDCL Cat B, 7 Days


Page 39 of 54

249 2 NEW CONNECTION - 6A – STREET LIGHTS - EPDCL

Cat B, (With Estimate LT

Urban-2Days, Rural- 7 days/

Without Estimate LT-30Days, 11Kv-

60 Days, 33KV- 90 Days, EHT 180 Days)

250 3 NEW CONNECTION - 6B – PUBLIC WATER WORKS -

EPDCL





251 4 NEW CONNECTION - GENERAL PURPOSE - EPDCL





252 5

NEW CONNECTION - RELIGIOUS PLACES

(Temples, Church, Mosque, Govt. Schools etc.) - EPDCL


Urban-2Days, Rural- 7 days/ Without

Estimate LT-30Days, 11Kv-


253 6 NEW CONNECTION COMMERCIAL -EPDCL


Urban-2Days, Rural- 7 days/ Without

Estimate LT-30Days, 11Kv-

60 Days, 33KV- 90 Days, EHT


Page 40 of 54

180 Days)

254 7 NEW CONNECTION COMMERCIAL-HOARDINGS-

EPDCL

Cat B, (With

Estimate LT Urban-2Days, Rural- 7 days/



180 Days)

255 8 NEW CONNECTION DOMESTIC -EPDCL

Cat B, (With




180 Days)

256 9 Load Change - EPDCL

Cat B, (With




180 Days)

257 10 CATEGORY CHANGE- EPDCL

Cat B, 7 Days

258 1 Rural

Development

Request for AIDS & Appliances

Cat A, 15 Minutes

259 2 Request for SADAREM

Certificate

Cat A, 15

Minutes

260 1

Co-operative

Societies

Amendment of Bye laws Cat B, 30 days

261 2 Co Operative Society

Registration

Cat B, 30 days - APCS 60 days - MACS

262 3 Conversion of Registered Cooperative Society to 1995 acts

Cat B, 45 days


Page 41 of 54

263 4 Issuance of Registration Certificate

Cat A, 15 Minutes

264 5 Issue of Certified Copy of Bye Law

Cat A, 15 Minutes

265 1 Employmen

t

Registration with Employment

Exchange Cat B, 5 Days

266 1

Technical

Education

Application for Migration

Certificate

Cat B, 3 Days(After

1984), 6Days (Before 1984)

267 2 Duplicate Marks Memo Cat B, 3 Days

268 3 Genuineness of Certificate Cat B, 7 Days

269 4 Interim Certificate Cat B, 3 Days

270 1

Minority Welfare

Certified copy of Service Rendering Certificates for Cash Grants

Cat A, 15

Minutes

271 2 Certified copy of Proceedings regarding appointment of Management Committees

Cat A, 15

Minutes

272 3 Certified Copy of Muntakhabs, Registered u/s.36 of Waqf Act 1995

Cat A, 15

Minutes

273 4

Certified copy of Proceedings

regarding Appointment of Muthawallies

Cat A, 15

Minutes

274 5 ISSUE OF MARRIAGE

LICENSE TO PASTORS Cat B, 30 Days

275 6 MINORITY STATUS

CERTIFICATE Cat B, 30 Days

276 1 Intermediate Education

Duplicate Marks Memo Cat B, 3 Days

277 2 Migration Certificate Cat B, 3 Days

278 3 Recounting/Re-Verification of Marks

Cat B, 15 Days

279 1 Aarogyasri Aarogyasri employee health

card Cat B, 3 Days

280 1

Collegiate Education

Application for Admission into colleges

15 Min, Cat A

281 2 Transfer Certificate 5 days, Cat B

282 3 Conduct Certificate 3 Days, Cat B

283 4 Bonafied Certificate 4 Days, Cat B

284 1 Legal Metrology

ALTERATION IN REGISTRATION OF

MANUFACTURER/PACKER

Cat B, 15 Days


Page 42 of 54

285 2

APPEAL AGAINST THE ORDER OF INSPECTOR/ASST

CONTROLLER/DEPUTY CONTROLLER

Cat B, 30 Days

286 3 APPEAL TO GOVT AGAINST

ORDER OF CONTROLLER Cat B, 30 Days

287 4 CONDUCT TEST OF FRESH SAMPLES

Cat B, 30 Days

288 5 GRANT OF DEALING LICENSE

Cat B, 30 Days

289 6 GRANT OF MANUFACTURING

LICENSE Cat B, 30 Days

290 7 GRANT OF REPAIRING LICENSE

Cat B, 30 Days

291 8 REGISTRATION AS MANUFACTURER/PACKER/IMPORTER

Cat B, 30 Days

292 9 Issue of Duplicate License Cat B, 30 Days

293 10 Duplicate Verification of License

Cat B, 30 Days

294 11 Alteration of License Cat B, 30 Days

295 1

Endowment

Department

SRI DURGA MALLESWARA SEVA TICKET BOOKING

Cat A, 15 Minutes

296 2 SRI LAXMI NARASIMHA SEVA TICKET BOOKING

Cat A, 15 Minutes

297 3 SRI VENKATESWARA SWAMY SEVA TICKET BOOKING

Cat A, 15 Minutes

298 1

Factories

Amendments in Horse

Power/Man Power Cat B, 7 Days

299 2 Annual Fee Payment Cat A, 15 Minutes

300 3 Annual Returns Cat A, 15 Minutes

301 4 Change of Manager/ Occupier Cat B, 7 Days

302 5 Plan Amendments Application Cat A, 30

Minutes

303 1 Directorate of Medical

Education

ISSUE OF DIPLOMA

CERTIFICATE

Cat A, 15

Minutes

304 2 ISSUE OF DUPLICATE MARKS MEMO

Cat B, 15 Days


Page 43 of 54

305 3 ISSUE OF MARKS MEMO(I/II/III YR)

Cat A, 15 Minutes

306 4 MARKS MEMO FOR INTERNSHIP

Cat A, 15 Minutes

307 5 RECOUNTING /RE-

VERIFICATION OF MARKS

Cat A, 30

Minutes

308 1

Drug Control

GRANT OF LICENSE FOR RETAIL & WHOLESALE

MEDICAL SHOPS

Cat B, 30 Days

309 2

PROCESSING OF APPLICATIONS FOR CHANGES IN EXISTING

LICENSES

Cat B, 30 Days

310 3 RENEWAL OF LICENSES FOR RETAIL & WHOLESALE

MEDICAL SHOPS

Cat B, 30 Days

311 1

Fisheries

Compliance Form for License Application

Cat B, 60 Days

312 2

Final Registration of New

Fresh Water Aquaculture Farm

Cat B, 60 Days

313 3

Provisional Application for

Registration of new Fresh Water Aquaculture Farm

Cat B, 60 Days

314 4 Renewal of License

Application Cat B, 60 Days

List of B2C service and service charges

S.No Department Description

Service Description Service / User Charge

1 BSNL Service BSNL Bill Payment 3 Rs/-


Tax Collection (No Data - With/Without Tax No)

10 Rs/-


Vat/Tot Collection 10 Rs/-

4 Tata Tele Services Ltd Tata Tele Services Ltd 5 Rs/-


Vehicle Qtly Tax(With Permit) 5 Rs/-


New Vehicle Life Tax 5 Rs/-


New Vehicle Quarterly Tax 5 Rs/-


Driving License Slot Booking 5 Rs/-


Page 44 of 54

9 Regional Transport

Authority

Learning License Slot

Booking

5 Rs/-


Intermediate Second Year Marks

10 Rs/-


Intermediate First Year Marks

10 Rs/-


Vocational First Year Marks 10 Rs/-


Intermediate Second Year Marks

10 Rs/-


Intermediate Vocational Second Year Marks

10 Rs/-

15 AirTel Bill Payment(Airtel) 8 Rs/-

16 AirTel Land Line Bill Payment(Airtel Land

Line)

8 Rs/-

17 Police Department Traffic Challan Payments 5 Rs/-

18 Police Department Red Light Challan Payments

(Vizag) 5 Rs/-

19 Police Department VIJAYAWADA TRAFFIC

CHALLAN PAYMENTS

5 Rs/-

20 AP Housing Board Hire Purchase/Sfs Payments Slabs

21 AP Housing Board Miscellaneous Payments Slabs

22 IDEA Cellular Limited Bill Payment(Idea) 5 Rs/-

23 Western Union(Money Transfer)

Western Union(Money Transfer)

24 Vodafone Bill Payment(Vodafone) 10 Rs/-

25 The Krishna Dist Milk Producers Coop Ltd

Sale Of Milk Cards 5 Rs/-

26 Election Card Epic Duplicate Printing 10 Rs/-

27 Election Card Epic Correction(Form8) 10 Rs/-

28 Election Card Epic Correction(Form8a) 10 Rs/-

29 Election Card EPIC Pvc card printing(25/-) 25 Rs/-


Village Revenue Assistants 5 Rs/-


Lpcet Allotment Fee-2013 Phase Ii

5/10 Rs/- (Dept will inform)

32 Recruitment Fee

Payments(CGG)

LPCET Allotment Fee-2013 -

SPOT ADMISSIONS

5/10 Rs/- (Dept

will inform)

33 Recruitment Fee

Payments(CGG)

DIETCET Councelling-2013 5/10 Rs/- (Dept

will inform)

34 Recruitment Fee

Payments(CGG)

DIETCET ALLOTMENT

PHASE-I PAYMENT-2013

5/10 Rs/- (Dept

will inform)

35 Recruitment Fee

Payments(CGG)

DIETCET ALLOTMENT

PHASE-II PAYMENT-2013

5/10 Rs/- (Dept

will inform)

36 Recruitment Fee

Payments(CGG)

Village Revenue Officers 5/10 Rs/- (Dept

will inform)

37 Recruitment Fee Village Revenue Assistants 5/10 Rs/- (Dept


Page 45 of 54

Payments(CGG) will inform)


Both VRO and VRA 5/10 Rs/- (Dept will inform)

39

Recruitment Fee

Payments(CGG)

DIETCET 2013 -

ALLOTMENT PHASE-III PAYMENT SERVICE

5/10 Rs/- (Dept

will inform)


DIETCET 2013 - ALLOTMENT PHASE-III-1

PAYMENT SERVICE


41 Recruitment Fee

Payments(CGG)

APRJC CET -2014 FEE

PAYMENT

5/10 Rs/- (Dept

will inform)


APRDC CET-2014 FEE PAYMENT


43

Recruitment Fee Payments(CGG)

Admission Test for Class V (2014-15) -AP Residential

Educational Institutions Society



ATFClassV(2014-15)MJPAPBCWREIS



DEECET-2014 5/10 Rs/- (Dept will inform)


MAHATMA JYOTHIBAPHULE -RJC -Payment


47 Recruitment Fee

Payments(CGG)

LPCET-2014 FEE PAYMENT 5/10 Rs/- (Dept

will inform)

48 Recruitment Fee

Payments(CGG)

MJAPBCWREIS -VI,VII,VIII

FEEPAYMENT SERVICE

5/10 Rs/- (Dept

will inform)

49 Recruitment Fee

Payments(CGG)

APDSC 2014 Payment

service

5/10 Rs/- (Dept

will inform)

50 State Service Delivery

Gateway

Amendment Of Society 5 Rs/-


Gateway

Application For Age

Certificate

5 Rs/-


Gateway

Application For Change Of

Details (Form -8)

5 Rs/-


Application For Duplicate Memorandum Of Marks

5 Rs/-


Application For Fee Payment 5 Rs/-


Application For Issuance Of Duplicate Registration

Certificate

5 Rs/-


Gateway

Application For Migration

Certificate

5 Rs/-


Gateway

Application For Notice Of

Change

5 Rs/-

58

State Service Delivery

Gateway

Application For Objection/

Deletion Of Name In The Electoral Role ( Form -7)

5 Rs/-


Page 46 of 54


Gateway

Application For Re-Counting

Of Marks

5 Rs/-


Application For Registration Of Contrunction Workers

5 Rs/-


Application For Registration Of Shop / Establishment

5 Rs/-


Application For Renewal Of Registration Certificate

5 Rs/-


Application For Transposition(Form-8a)

5 Rs/-


Applying For Trade License 5 Rs/-


Building Permissions 5 Rs/-


Building Permissions Return Submissions

5 Rs/-


Certified Copy Of Bye Law 5 Rs/-


Certified Copy Of Firm Registration

5 Rs/-


Gateway

Certified Copy Of Society

Registration

5 Rs/-


Gateway

Change In Constitution Firm 5 Rs/-


Gateway

Dl Abstract 5 Rs/-


Gateway

Dl Slot Booking With Fee

Payment

5 Rs/-


Gateway

EPIC PVC Card / Issuance of

Voter Id Card

25 Rs/-


Gateway

Exemption Request 5 Rs/-


Firm Name Change 5 Rs/-


Inclusion Of Name In The Electoral Roles (Form-6)

5 Rs/-


Issuance Of Certificates For (Character, Antecedents, No

Objection For Vehicle)

5 Rs/-


Gateway

Issue Of Epic Card 5 Rs/-

79

State Service Delivery

Gateway

License For Hostels, Lodges,

Theme, Entertainment, Restaurants, Bars, Dhabas And Resorts

5 Rs/-


Ll Slot Booking With Fee Payment

5 Rs/-


Missing / Lost Documents / Bank Cards / Credit Cards /

5 Rs/-


Page 47 of 54

Mobile Phones Etc.


New Assessment Request 5 Rs/-


Gateway

Permission For Water

Connections

5 Rs/-


Gateway

Permission Of Bandhobust 5 Rs/-


Gateway

Pre-Registration Slot Booking 5 Rs/-


Gateway

Rc Abstract 5 Rs/-


Gateway

Registration Of Firms 5 Rs/-


Gateway

Registration Of Society 5 Rs/-


Renewal Of Trade License 5 Rs/-


Ssdg Services 5 Rs/-


Sub-Division Request 5 Rs/-


Submission Of Appeal 5 Rs/-


Transfer Of Title Deeds 5 Rs/-


Vacation Remission 5 Rs/-

95 APSCHE Ecet Fee Payment 5/10 Rs/- (Dept

will inform)

96 APSCHE EMCET FEE PAYMENT

SERVICE 2014 5/10 Rs/- (Dept will inform)

97 APSCHE ICET Fee Payment-2014 5/10 Rs/- (Dept

will inform)

98 APSCHE PGCET FEE PAYMENT 5/10 Rs/- (Dept

will inform)

99 APSCHE PECET Fee Payment-2014 5/10 Rs/- (Dept

will inform)

100 APSCHE EDCET Fee Payment 2014 5/10 Rs/- (Dept

will inform)

101 APSCHE LAWCET FEE PAYMENT

2014

5/10 Rs/- (Dept

will inform)

102 APSCHE PGEC GATE/GPAT-2014 5/10 Rs/- (Dept

will inform)

103 APSCHE EAMCET evaluation of OMR

Sheet PAYMENT SERVICE

5/10 Rs/- (Dept

will inform)


Ssc Exam Fee 5 Rs/-


Intermediate Exam Fee 5 Rs/-


Page 48 of 54

106 AP State Open School

Society

Ssc Admission Payment 30 Rs/-


Inter Admission Payment 30 Rs/-


SSC Recounting Fee Collection

5 Rs/-


Inter Recounting Fee Collection

5 Rs/-


SSC RECOUNTING FEE COLLECTION-2015

5 Rs/-


INTER RECOUNTING FEE COLLECTION-2015

5 Rs/-


SSC Exam Fee Payment Service-2015

5 Rs/-


INTER Exam Fee Payment Service-2015

5 Rs/-

114 Eastern Power Distribution Company Ltd(EPDCL)

Collection Of Electricity Charges (EPDCL)

(2,5,10,25) Rs/-

115 Eastern Power Distribution Company

Ltd(EPDCL)

Collection Of Electricity Charges (offline EPDCL)

(2,5,10,25) Rs/-

116

Eastern Power

Distribution Company Ltd(EPDCL)

Collection Of Electricity

Charges (EPDCL)

(2,5,10,25) Rs/-

117 Southern Power Distribution Company Ltd

Collection Of Electricity Charges (SPDCL)

(2,5,10,25) Rs/-

118 Southern Power Distribution Company

Ltd

Collection Of Electricity Charges (SPDCL)- Offline

(2,5,10,25) Rs/-

119

Southern Power

Distribution Company Ltd

Collection Of Electricity

Charges (SPDCL) - No Data

(2,5,10,25) Rs/-

120 Director Of Municipal

Administration

Application For Birth 5 Rs/-


Administration

Property Tax 5 Rs/-


Administration

Water Tax 5 Rs/-

123 School Fees Visakha Valley School (2012-

2013)

5 Rs/-

124 School Fees Visakha Valley School (2013-

2014)

5 Rs/-

125

Directorate of Muncipal

Administration of Birth and Death

Issue Of Birth Certificate 5 Rs/-

126 Directorate of Muncipal

Administration of Birth

Issue Of Death Certificate 5 Rs/-


Page 49 of 54

and Death

127 Shivas List Register Workers 10 Rs/-

128 Shivas List Search Workers Slabs( 50,100)

129 Shivas List Sell Crops 10 Rs/-

130 Shivas List Search Crops Slabs( 50,100)

131 FOREST FOREST DEPARTMENT

TEST FEE PAYMENT

5 Rs/-

132

Durga Temple Services Uyyala Seva (Every Sunday) 5 or 20 Rs/-

(based on transaction amount)

133

Durga Temple Services Swarna Pushparchana (Every Thursday)

5 or 20 Rs/- (based on

transaction amount)

134

Durga Temple Services Srichakra Navavaranarchana 5 or 20 Rs/- (based on transaction

amount)

135

Durga Temple Services Sri Malleswara Swamyvarla

Rudrabhisekam(One Day)

5 or 20 Rs/-


136

Durga Temple Services Sri Malleswara Swamy vari abhisekham (Saswatham)


transaction amount)

137

Durga Temple Services Sri Ammavari Kadgamalarchana (Antaralayam)

5 or 20 Rs/- (based on transaction

amount)

138

Durga Temple Services Saswatha

Sahasranamarchana to Kanakadurga Ammavaru (For 52 Fridays)

5 or 20 Rs/-


139

Durga Temple Services Saswatha Astotranamarchana to

Kanakadurga Ammavaru (For 52 Fridays)


transaction amount)

140

Durga Temple Services Sarpadoshanivarana (One Day)


transaction amount)

141

Durga Temple Services Santhi Kalyanam(One Day) 5 or 20 Rs/-

(based on transaction

amount)

142 Durga Temple Services sahasranamarchana to 5 or 20 Rs/-


Page 50 of 54

kanakadurga Ammavaru(for

52 Fridays)

(based on

transaction amount)

143

Durga Temple Services Sahasranamarchana

Ammavari( One Day)

5 or 20 Rs/-


amount)

144

Durga Temple Services Saharsanamarchana

(Malleswara Swamy vari )

5 or 20 Rs/-


145

Durga Temple Services Rudrabhisekam to Sri Malleswara Swamy vary(for

52 Mondays)


transaction amount)

146

Durga Temple Services Pancha Harathulu ( One Day)


amount)

147

Durga Temple Services Pallaki Seva (Once Year) 5 or 20 Rs/-


148

Durga Temple Services Pallaki Seva 5 or 20 Rs/- (based on

transaction amount)

149

Durga Temple Services LakshaKumkumarchana(One Day)


amount)

150

Durga Temple Services Gomata Pooja 5 or 20 Rs/-


151

Durga Temple Services Chandihomam(One Day) 5 or 20 Rs/- (based on

transaction amount)

152

Durga Temple Services Astotranamarchana to Kanakadurga Ammavaru(for

52 Fridays)


transaction amount)

153

Durga Temple Services Astotranamarchana

Ammavari(One Day)

5 or 20 Rs/-


amount)

154 Durga Temple Services Astotharam (Malleswara

Swamy vari )

5 or 20 Rs/-

(based on


Page 51 of 54

transaction

amount)

155 SCBR SCBR 5 Rs/-

156

Miscellaneous Services Mro

Services(Birth/Death/Legal Heir)

10 Rs/-

157 Miscellaneous Services SSC (General) Results 10 Rs/-

158 Miscellaneous Services Duplicate Receipt 10 Rs/-

159 Miscellaneous Services Meeseva Applications Sale 5 Rs/-

160 Miscellaneous Services Meeseva Additional Copies 2 Rs/- (each)

161 Miscellaneous Services SSC RESULTS 2014 10 Rs/-

162 Cherukuri IT returns IT Returns Filing 150 Rs/-


Page 52 of 54

Annexure- V

Present Data Centre Architecture and Bill of Material

3rd Tier . . . . . . . . . . . .

Departmental

Servers

S1 Sn

Web Apln

Servers

….

Counter

Terminals

With

Printers

ICSC location-1 ICSC location- 18

2nd Tier

1st Tier

Mee Seva NETWORK

( Govt.. Depart. )

( ICSC Locations )

Router Router

DB

Servers

….

Leased Line Leased Line

ISDN ISDN

Counter

Terminals

With

Printers

Router Pool

ISDN

Leased Line

Kiosk

Card printer

DOT Exchange

INTERNET

Firewall Leased Line

LAN-1 ISDN

LAN 2

NMS

LAN 3

C

e

n

t

r

a

l

S

i

t

e Web

Server


Page 53 of 54

Annexure- VI Present Architecture of Mee Seva Service Centre and Bill of Material

….

Counter

Terminals

With

Printers

Mee Seva location-1 Mee Seva location

1st Tier ( ICSC Locations )

Router Router

….

Leased Line Leased Line

ISDN ISDN

Counter

Terminals

With

Printers

DOT Exchange

Central Router at central site

Mee Seva centre Layout

RFP for Procurement of Secured Stationery for ESD (Mee Seva)

Page 54 of 54