TENDER FOR HOUSEKEEPING AND BUILDING MAINTENANCE … · 2017. 12. 21. · TENDER FOR HOUSEKEEPING AND BUILDING MAINTENANCE WORK, ETC., AT CMP OPERATIONS CENTRE, HYDERABAD Tender No:1

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TENDER FOR HOUSEKEEPING AND BUILDING MAINTENANCE WORK, ETC., AT CMP OPERATIONS CENTRE, HYDERABAD

Tender No:1 /2017-18 DATED 27.11.2017

Date of issue of tender : 26.12.2017 to 29.12.2017 Date of submission of tender : Before 3:00 P.M. on 02.01.2018 Date of opening of tender : 02.01.2018 at 5:00 P.M. Place of submission of tender : Assistant General Manager (Admin) State Bank of India, CMP Operations Centre, ` Opp. Hyderabad Central University Main Gate,

Gachibowli Hyderabad-500019

Phone: 040-23466980, Fax: 040-23466500 1. BID DETAILS

1 Date of commencement of Bidding Process (Posting of Tender Document on Web Site / Publication of Tender)

Date: 26.12.2017 Time: 10:00 A.M.

2 Last date and time for receipt of written queries for clarification from Bidders

Date: 29.12.2017 Time: 3:00 P.M.

3 Pre-Bid Meeting at State Bank of India, “Aishwaryam” CMP Operations Centre, Opp. Hyderabad Central University Main Gate, Gachibowli, Hyderabad – 500 019.

Date: 29.12.2017 Time: 3:00 P.M.

4 Date of posting of clarifications on the Bidder’s queries

Date: 29.12.2017 (clarifications shall be provided to the Bidder during the Pre-Bid meeting).

5 Last date for downloading Bidding Documents Date: 29.12.2017 Time: 3:00 P.M

6 Last Date and Time for Bid Submission of Tender at: State Bank of India, CMP Operations Centre, Opp. Hyderabad Central University Main Gate, Gachibowli, Hyderabad – 500 019.

Date: 02.01.2018 Time: Before 3:00 P.M

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7 Date and Time of Technical Bid Opening

Date: 02.01.2018 Time: 5.00 P.M Representatives of Bidder may be present during opening of Technical Bid. However, Technical Bids would be opened even in the absence of any or all of the Bidders’ representatives.

8 Place of opening Bids State Bank of India, CMP Operations Centre, Opp. Hyderabad Central University Main Gate, Gachibowli, Hyderabad – 500 019.

9 Address for communication Assistant General Manager (Admin), State Bank of India, CMP Operations Centre, Opp. Hyderabad Central University Main Gate, Gachibowli, Hyderabad – 500 019.

10 Contact person Assistant General Manager (Admin), Phone:040-23466980, Cell: 7680073963

11 Earnest Money Deposit Rs.20,000/- (Rupees twenty thousand only) in favour of State Bank of India, CMP Operations Centre, Hyderabad. EMD in form of a Demand Draft should be enclosed to Technical Bid.

12 Bidder Contact Details (please mention on the covers)

Bidder to Provide following information: 1. Name of the Firm / Company 2. Contact Person 3. Mailing address with Pin Code 4.Telephone number and Fax number 5. Mobile Number 6. E-Mail

13 Date of Commercial Bid Opening On a subsequent date which will be communicated to such Bidders who qualify in the Technical Bid. Representative of Bidders may be present during opening of Commercial Bid. However Bids would be opened even in the absence of any or all of the Bidder’s representatives.

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2. PRE QUALIFICATION CRITERIA: i) The Service Provider to be located (having Corporate Office/ Registered office) in Twin

Cities of Hyderabad & Secunderabad only.

ii) The applicant should go through and submit the Qualification Criteria and Technical Bid Evaluation-Matrix (Technical Bid Part A- Annexure IX and X).

iii) Average annual financial turnover during the last 3 years ending 31st March of the previ-ous financial year should be at least Rs.6 lakhs (Rupees six lakhs only)

iv) Experience of having successfully completed similar works during last 3 years ending

last day of months previous to the one in which applications are invited should be ei-ther of the following: a) Three similar completed works costing not less than Rs.8.00 lakhs (Rupees eight lakhs) per annum. or

b) Two similar completed works costing not less than Rs.10 lac (Rupees Ten lakhs) per annum. or c) One similar completed work costing not less than Rs.16 lakhs (Rupees sixteen lakhs) per annum.

v) Definition of “similar work”: Housekeeping, Maintenance work. vi) The Applicant should have all the required statutory licenses to commence and carry on

the business in the declared line of activity which should be the primary activity. vii) The Applicant should be an Income Tax assessee with a PAN No. and its Tax Returns

must be up-to-date. viii) The Applicant should be a Proprietory/Partnership Firm/Private Ltd/Public Limited com-

pany/Co-operative Society/Govt. Undertaking. ix) The Applicant should possess valid GST number.

3. You are requested to send us your quotation in 2 separate sealed covers duly signed and superscribed as

Part(A): “Annual Contract for works of Housekeeping, Maintenance work etc., at our Department –Technical Bid and Commercial Terms and EMD” Part(B): “Annual Contract for works of Housekeeping, Maintenance work etc., at our Department –Commercial Bid and Price Bid”

These sealed covers should be addressed to the Assistant General Manager (Admin), State Bank of India, CMP Operations Centre, Opp. Hyderabad Central University Main Gate, Gachibowli, Hyderabad –500 019, so as to reach us latest by 02.01.2018 at 3:00 P.M or dropped in the Tender Box kept at the above address. Applications received after the said time and date will not be entertained.

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THE TENDER PROCESS WILL BE IN TWO COVER SYSTEM:

(i) ENVELOPE ONE: This envelope will contain

(a) The EMD in the form of Demand Draft of Rs. 20,000.00 (Rupees Twenty thousands only) in favour of State Bank of India, CMP Operations Centre, Hyderabad. b) Technical Bid – Part A along with all Annexures I to X.

c) Registration Certificate of the firm / company. d) Applicable Labour licenses. e) ESI / EPF Registration Certificate (s). f) IT returns for last 2 years.

NOTE: TENDER WILL BE REJECTED IF THE TENDERER FAILS TO SUBMIT THE REQUIRED EMD ALONG WITH THE ABOVE AND WILL BE RETURNED WITH OUT OPENING THE PRICE BID. (ii) ENVELOPE TWO: This envelope will contain the price bid.

a. All the tenderers are requested to note that State Bank of India, CMP Operations Centre, Opp. Hyderabad Central University Main Gate, Gachibowli, Hyderabad, will not ac-cept any conditional tender and the tender will be rejected if any tenderer found quoted conditional tender. The rate should be inclusive of all taxes payable including the GST and necessary insurance premium / service charges etc., for the labour and machin-ery etc. b. The tenderer should inspect the site and satisfy himself of the scope of work before quoting the rates and clear the doubts if any. No deviation of conditions or request for change of specifications or additional rate will be entertained at any stage. c. The EMD of the successful tenderer will be converted into security deposit and the same will be refunded after satisfactory completion of contract period. d. DETAILS OF PAYMENT: The payment to the Contractor will be released on submis-sion of monthly bills along with proof of adhering to the contract conditions after deducting all the taxes at source.

4. The Applicant should give their Income Tax PAN No. allotted by Income Tax authorities and Registration No. allotted by sales Tax authorities. Xerox copies of the Certificates of Income Tax Authority,GST and Sales Tax Authority duly certified by a Gazetted Officer of the State/Central Government should be enclosed. If such Certificates are not enclosed, the Technical Bid will be rejected summarily.

5. Mere fulfillment of the criteria does not necessarily ensure short listing/empanelment.

6. The Bank reserves its right to distribute the work under the above tender to more than one Applicant at L 1 rate, if considered necessary in the interest of the Bank.

7.The Bank reserves the right to reject all or any quotation without assigning any reason or to call for fresh quotations/at any time at its own option.

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8.Quotation(s) not fulfilling any or all of the conditions prescribed or which are incomplete are liable to be rejected.

9.Canvassing in any form in the tendering process is strictly prohibited.

10.Applicant participation is desirable at the time of opening of Tenders, as stated hereunder. However, if your Representatives do not turn up at the appointed time, the quotations will be opened in their absence.

11.Please note that two separate covers for Annual Contract Part A & B should be submitted along with the enclosures as mentioned above. If part ‘A’ or Part ‘B’ is alone submitted or if part ‘A’ and part ‘B’ is submitted in one envelope instead of separate envelopes, then the tender will be rejected summarily.

12.Relatives of working employees / officials of State Bank of India are not eligible to apply.

13.Jurisdiction: Any or all disputes shall be subject to Jurisdiction of the Courts at Hyderabad only. Yours faithfully, Deputy General Manager (Operations)

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TECHNICAL BID - PART - A STATE BANK OF INDIA CMP OPERATIONS CENTRE HYDERABAD Dear Sir, INVITATION FOR TENDER FOR HOUSEKEEPING, AND BUILDING MAINTENANCE WORK, ETC., AT CMP OPERATIONS CENTRE, HYDERABAD 1. The specification of the work for which the Tenders are invited is as per Schedule II in Annexure VII. 2. Sealed Tender documents duly completed in all respects shall be submitted to the Assistant General Manager (Admin) State Bank of India, Cash Management Product Operations Cen-tre, Survey no - 26, Gachibowli, Hyderabad-500019, or to his authorized representative at the above address either in person or by post so as to reach on or before 3:00 P.M. on 02.01.2018. The SBI, CMP Operations Centre, Hyderabad will not be responsible for any postal delay / loss / non-receipt thereof. No consideration will be given to a Tender received after the date specified above and such Tenders are deemed to be rejected. (i) The Tender Documents are not transferable. (ii) Incomplete Tenders and / or not conforming to the requirements of the invitation for

tenders are liable to be rejected. Tenders submitted by a firm shall be signed separately by each partner / member thereof and in the absence of any partner, the same shall be signed by the Power of Attorney holder. Tender by a Company shall be executed by person(s) duly authorized under the resolution of Board of Directors of the Company.

iii) Providing housekeeping in the establishment/s described in schedule I. 3. The offers are to be submitted in sealed cover duly super-scribed as “Tender for housekeeping at State Bank of India, Cash Management Product Operations Centre, Survey no - 26, Gachibowli, Hyderabad. 4. Earnest Money will be returned to all the Bidders on the same day except to the success-

ful Bidder. 5. The price bids / proposals of those qualified based on Bidders qualification proposals, will

be opened in the presence of Bidders or the Bidders duly authorized representatives at the time and date and the venue to be advised by the State Bank of India, CMP Operations Centre, Hyderabad (after approval of the evaluation of the qualification proposal). The authorized representatives should bring necessary authority letters under an official letterhead of the Bidders conferring full and comprehensive authority to deal with all matters relating to the tenders.

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6. The Tenderer should also submit the following documents along with their offers in support of: a) List of personnel actually required for the services including the names of technical /

skilled personnel. b) List of machinery, and equipments available on hand (own) for the work and proposed

to be inducted. c) List of works on hand indicating description of work, contract value, date of award,

number of personnel and equipments deployed, supportive documents from the organization to be enclosed.

7. The contract for services would be for a period of Twenty four (24) months initially from the date of acceptance and / or till the alternative arrangements are made by the Bank. The Contract may be renewed at the discretion of the State Bank of India, CMP Operations Centre, Hyderabad for a further period of one year on the same terms and conditions subject to satisfactory services by the Contractor and upon renewal of License by the Contractor on or before expiry of the License granted by the Appropriate Authority under the Contract Labour (Regulation & Abolition) Act, 1970. 8. The Courts in Hyderabad, (TS) city alone shall have the jurisdiction in respect of any or all matters relating to or connected with the Tender. 09. The State Bank of India, CMP Operations Centre, Hyderabad does not bind itself to accept the lowest tender and reserves to itself the right to reject any or all the tenders received without assigning any reason. 10. Final award of the Contract for Housekeeping & Maintenance work will be subject to the approval of the Competent Authority in the Bank. 11. The specifications, duration of the work and the Terms and Conditions under which the Contract is required to be performed and also the rights and obligations of the person(s) whose tender is accepted shall be under an Agreement to be executed in the form, enclosed as Annexures and the person submitting the Tender shall have to read the same and is always deemed to have read and understood the same before submitting his tender. 12. Working employees / officials of SBI are not related to us.

Sd. By Duly Authorised Signatory With Stamp & Seal

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TECHNICAL BID- PART - A ANNEXURE - I

The Assistant General Manager (Admin), State Bank of India, Cash Management Product Operations Centre, Survey no – 26, Gachibowli, Hyderabad – 500 019. Dear Sir, TENDER FOR HOUSEKEEPING AND BUIDING MAINTENANCE WORK AT CASH MANAGEMENT PRODUCT OPERATIONS CENTRE Having duly examined the tender documents including the specifications, Bill of quantities relating to the works specified in the underwritten memorandum and having visited the site of the said work and having acquired all the requisite information relating thereto as affecting this tender, I/ We hereby offer to execute the works specified in the underwritten memorandum within the rates specified in the schedule of quantities and in accordance, in all respects with the specifications and instructions in writing referred to in the conditions of the tender, the article of Agreement, special conditions of the contract and with such materials as are specified by and in all other respects in accordance with such conditions in the schedule of quantities and conditions of contract as applicable. 2.Should this tender be accepted, in whole or in part, I / We here by agree to abide by and fulfill all the terms and provisions of the said conditions, of the contract annexed hereto and the conditions of the tender as applicable or in default there of to forfeit and pay to State Bank of India, CMP Operations Centre, Hyderabad sum of the money mentioned in the said conditions. Our Bankers 1. 2. 3. Names of the Proprietor/ Partners/Directors of our firm are: 1. 2. 3. 4. Date: Signature of the Applicant Place: with seal.

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TECHNICAL BID- PART - A ANNEXURE - II CERTFICATE OF THE CONTRACTOR I / We have read and understood the above conditions and requirements of State Bank of India, CMP Operations Centre, Gachibowli, Hyderabad, for providing Housekeeping, & Maintenance work etc., Date: Signature of the Applicant Place: with seal.

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TECHNICAL BID- PART - A ANNEXURE - III CHARGES PAYABLE FOR RENDERING SERVICES Payment shall be made by the State Bank of India, CMP Operations Centre, Opp. Hyderabad

Central University Main Gate, Gachibowli, Hyderabad by means of Crossed Cheque

/RTGS/NEFT/ Account transfer for the actual service provided and actual cost of materials

used for the services, within the overall contract value, subject to:-

(i) Application of Liquidated damage, if any.

(ii) Submission of proof of deposits of EPF & ESI premium by the contractor, as also

GST, within the following month of payment by Bank.

(iii) Actual wearing of uniform by the Contractor’s labours.

(iv) Recovery of TDS from the proceeds of the monthly payable amount.

Date: Signature of the Applicant Place: with seal.

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TECHNICAL BID- PART - A ANNEXURE - IV

Schedule I

DESCRIPTION OF THE ESTABLISHMENT: -

State Bank of India, CMP Operations Centre, Survey No 26, Opp. Hyderabad Central University Main Gate, Gachibowli, HYDERABAD – 500 019

Total campus area 11028.60 Sq Mts

Covered area 8578.60 Sq Mts (Cellar + G + 3 Floors + Path around the Building)

Total Number of cabins / rooms in the CMP Operations Centre

30 Cabins, DGM Cabin, VIP Lounge, DGM Secretariat, Visitors waiting cabin, 8 Halls, VIP Lunch room, Canteen Hall, Kitchen, Serving Area, Store room, 2 Record rooms, 3 Server Rooms, 3 UPS Rooms, BMS Room, 3 Corridors, 4 Floors, 2 Guest Rooms, Atrium, 2 Guest Rooms, Gym room, Terrace, Cellar, Security room and any other place within the premises not mentioned above.

Total Number of Toilets in CMP Operations Centre

14

Road Portico, path around the building, road between the 2 gates

OTHER ROOMS:

Security Post 1

Electrical room / Pump room 1

Rooms in Cellar 4

Lobby - Reception 1

However, you are advised to inspect the premises and ascertain the exact require-ment and other details before quoting the rates. Date: Signature of the Applicant Place: with seal.

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TECHNICAL BID- PART - A

Annexure V

HOUSEKEEPING, & BUILDING MAINTENANCE WORK, ETC.

SCHEDULE-I

Number 1 Number 2

30 Cabins, DGM Cabin, VIP Lounge, DGM Secretariat, Visitors waiting cabin, 8 Halls, VIP Lunch room, Canteen Hall, Kitchen, Serving Area, Store room, 2 Record rooms, 3 Server Rooms, 3 UPS Rooms, BMS Room, 3 Corridors, 4 Floors, 2 Guest Rooms, Atrium, 2 Guest Rooms, Gym room, Terrace, Cellar, Security room and any other place within the premises not men-tioned above.

Open area, Pathway, open parking areas, Boundary wall etc., Cellar, Terrace, Cleaning of glass panes, Fountain cleaning.


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Annexure VI HOUSEKEEPING

SCHEDULE II

GENERAL DETAILS & CONDITIONS FOR JOB WORKS

1. Inspection of all sites / installations / buildings / drain pipes / manholes / compound wall daily basis for preventive maintenance.

2. Cleaning of water Jugs / glasses/bottles and refilling to be done by the contractors labour at all the rooms in the CMP Operations Centre building and other places wherever and whenever required.

3. All Cleaning materials shall be provided by the Bank.

4. The Contractor shall arrange for & ensure daily cleaning and others services for the entire complex as specified in Annexure. Even if a room or any other area is not being used, the dusting / cleaning would be done as per schedule.

5. The Contractor will arrange for placing the towels / napkins wherever required twice a week or earlier if required. Towels / Napkins etc. will be supplied by the Bank. The Contractor shall keep proper account of these items and for their regular washing etc. Laundry charges will be borne by the Bank.

6. The Contractor shall ensure opening and proper locking of all rooms in the CMP Operations Centre building and in case of any breakage, pilferage of any fixture and / or furniture, equipment, or other material etc. the responsibility shall be of the Contractor and the Contractor shall be liable to make good the loss.

7. The Contractor shall engage sufficient number of trained and literate employees with a minimum of 19 in number, out of which 9 unskilled shall be for cleaning and maintenance of the building, 1 Masachi for cleaning the toilets, 8 Semi-Skilled male employees as office boys, one Skilled Electrician cum ACs/Lift boy/Supervisor to monitor all the above for essential housekeeping & maintenance work on any day, below which it will be treated as absolute default in services. The Contractor shall ensure that they observe cleanliness and wear neat and clean uniforms with plastic Name Badges, identity cards of the employer viz. the contractor with photographs and that they are courteous, polite and prompt while rendering efficient service in their respective areas. The Contractor shall have full control over the employees engaged by him. The Contractor shall ensure to get the Police verification for all the manpower deployed by them and the Contractor should ensure that the manpower deputed should bear good character and conduct. The Contractor shall give necessary guidance and directions to his employees to carry out the jobs assigned to them by the Contractor. The Contractor shall also be responsible for the payment of their wages which shall not be less than the prescribed minimum wages as applicable to the category and / or dues to his employees, to which they are enti-tled under the applicable laws. All liabilities arising out of violation of local laws and / or central laws shall be his responsibility. He will on the request of Assistant General Manager (Admin) immediately withdraw from the work any person(s) / employee(s) who may, in the opinion of the Bank be unsuitable or incompetent or who may misconduct himself and such a person shall not be again employed or allowed in the work / campus without the permission of Assistant General Manager (Admin).

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8. The Contractor shall carry out improvements as may be necessary for ensuring satisfactory service and shall take due notice of complaints made by the staff members and / or of Assistant General Manager (Admin).

9. i) The Contractor shall be liable to comply with all rules and regulations in respect of all the labour laws and statutory requirements, including fire safety regulations and other regulations, which are in vogue or will become applicable in future. ii)The Contractor shall accept and bear full and exclusive liability for the payment of any or all taxes etc., now in force or hereafter imposed, increased and revised from time to time by the Central or State Government or by any other authority with respect to provision of services or arising out of or in connection with wage, salaries, or other compensations paid or payable to persons employed by the Contractor. iii)The Contractor shall fully comply with all the applicable laws, rules and regulations relating to P.F. Act including the payment of P.F. contributions, ESI payments Payment of Bonus Act, payment of Gratuity Act, Minimum Wages Act, Workmen's Compensation Act, ESI, CL(R&A) Act, Essential Commodities Act, Migrant Labour Act and' or such other Acts or Laws or regulations passed by the Central & State, Municipal and Local Government agency or authority, including T.D.S. as per I.T. Act, applicable from time to time. iv)The Contractor shall be responsible for proper maintenance of all Registers, Records and Accounts as required under the applicable laws/ statutory provisions and' or Rules / Regulations framed there under. The Contractor shall be responsible for maintaining record pertaining to payment of Wages Act and also for depositing the P.F. contributions, if required, with authorities concerned. v)The Contractor shall bind himself and shall indemnify and hold the State Bank of India, Cash Management Product Operations Centre, Gachibowli, Hyderabad, harmless, in respect of this contract, including all claims, damages proceedings, Costs, Charges and or any expenses whatsoever which may be imposed, enforced or brought against the State Bank of India, Cash Management Product Operations Centre, Gachibowli, Hyderabad or any of its Officers or employees for reasons of or consequent upon any breach or default on the part of contractor in respect of violation of any of the provisions of Law / Act / Rules or Regulations having the force of Law or under any Award or decision by any competent Tribunal, Court or Authority in respect of the workmen or any one employed engaged by the Contractor in connection with this contract. This indemnity shall survive even after termination of the contract.

vi)The Contractor shall be responsible for all the claims of his employees and the employees of the Contractor shall not make and claim whatsoever against the State Bank of India, Cash Management Product Operations Centre, Gachibowli, Hyderabad. The Contractor’s workmen will not have any right whatsoever to get absorbed in the State Bank of India, Cash Management Product Operations Centre, Gachibowli, Hyderabad. vii) The Contractor shall engage fully trained and adequately experienced workmen, who are medically fit. They should be free from any infections. viii)The Contractor shall obtain adequate insurance policy / policies in respect of his workmen to be engaged for the work, towards meeting the liability of compensation arising out of death / injury / disablement at work etc. The Contractor shall provide weekly off / holidays to his workmen as per applicable laws / labour laws but it will be

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his responsibility to ensure uninterrupted services on all days. Housekeeping & Maintenance work services are to be done in such timings that the working of the State Bank of India, CMP Operations Centre , Gachibowli, Hyderabad, is not disturbed in any way. ix)The Contractor shall comply with all applicable laws in this regard. x)The Contractor shall indemnify the Bank for all types of indiscipline, conduct, misbehaviour or any issues made by his employees to the Bank. xi) The Bank has every right to terminate the Contract with a notice period of one month if the Bank is not satisfied with the performance of the Contractor. xii) In the event of the Bank getting any job entrusted to the Contractor in the First Place by a Third party, the Contractor shall be liable to indemnify the Bank the actual cost/ charges and penalty thereof.

11) In case the Contractor, or any of his employees, fails to fulfill his obligations for any day or any number of days to the satisfaction of the Bank, for any reason whatsoever, he shall pay by way of liquidated damages up to a sum of minimum of Rs.2,000/-(Rupees two thousands only), per day for the entire number of such days and the Bank shall without prejudice to its other rights and remedies, shall be entitled to deduct such damages from the money, if any, payable to the Contractor.

12) The Contractor shall bear all the costs and expenses in respect of all charges, including stamp duty, registration etc. of this agreement and/or any other documents/ agreements, which are required to be executed.

13) The Contractor shall have to deposit one month’s quoted amount as Security Deposit. The security deposit will be deposited in the Bank in the joint names of Assistant General Manager (Admin) and the Contractor and the interest will be paid once in a year. The Security Deposit will be refunded on termination of the contract, after adjusting the dues payable by the Contractor to the Bank.

14). The Contractor's, rate shall remain firm throughout the contract period.

15). The Contractor shall provide the following machineries: i) Industrial Heavy Duty Wet & Dry Vacuum Cleaners ii) Shampooing Machine iii) Scrubber Machine iv) Jet Pressure Cleaning Machine

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16) The Contractor will be responsible to attend to all complaints / requirements within the purview of the contract. He will also be responsible to communicate immediately any complaint of sickness, mishap accident etc. to the Assistant General Manager (Admin). Complaint Register / Suggestion Register and First Aid Box to be provided by the State Bank of India, CMP Operations Centre.

17) Tentative time Schedule for services required (not exhaustive) Duty shifts of Contractor’s employees will be different; depending upon the nature of services required which may be as under:

Detail / Description Timings

Supervisor/Electrician/AC, Lift Boy All working days

One shift a day (9:00 A.M. to 5:00 P.M.)

General sweeping / cleaning / mopping services to all areas, on all working days

From 8:00 A.M. The working hours shall be 8 hrs per day from 8:00 A.M to 4:00 P.M.

Toilets & urinals cleaning From 9:00 A.M. and continuously all the toilets in all the floors on hourly basis for 8 hours.

(Time Schedule may be redrawn from time to time)

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The following minimum personnel to be provided at any point of time during the day as per the work schedule.

a) Semi skilled-8 b) Unskilled labour – 10 including 1 Masache c) Skilled: 1 Supervisor cum Electrician cum Lift cum AC Boy

Total 19 Though, the above number is minimum, the contractor has to provide the

required man power for carrying out all the works detailed in the work schedule with in the time frame.

18)

18) 18.01. All the laborers employed by the Contractor should report for duty to the Contractor’s Supervisor. All the labourers of the Contractor should be supplied with ID card with duly attested photographs there on by the Contractor and photocopies of the said Id cards should be handed over to us for identification and verification by Security Guards at the time of entry. All the labourers of the Contractor should always wear the Identity card inside the complex.

18.02. A system of checking the quality of services by the Contractor will be as under:

i) Supervisor of the Contractor will arrange to obtain a Weekly Certificate on a register regarding the Jobs done by his labourers at all the sites. ii) Supervisor of the Contractor will also visit the pathways at CMP Operations Centre campus along with Officer (Admin) and record their findings on the prescribed register on cleanliness of the open area in the campus area and daily completion of other contract works for all the sites. iii) The above registers will be maintained at the Admin department. As per records of the registers Assistant General Manager (Admin) will arrange to impose penalty at the time of release of payment to the Contractor every month. Each deficiency should attract penalty of the 1day’s, 1 labour’s cost, or 3.33% of the aggregate monthly contract value, to the minimum of Rs 2000/- per day. 19) Responsibility of the Contractor 19.01 i) Contractor must have a valid license under Shops & Establishment Act, 1988 (that regulates working conditions and employment conditions of the employees). The Registration Certificate is issued by Labour Dept. of the State for a calendar year and it has to be got renewed by the Contractor every year. ii) The Contractor shall arrange to obtain license from the appropriate authority under Contract Labour (R & A) Act Rules, 1971 by applying a form IV on the basis of form V issued by the CMP Operations Centre, Gachibowli, Hyderabad. iii) Contractor has to maintain Register for contract labour on form 13 and submit half yearly returns to the ALC of Labour / Licensing Officer. In case of default, the CMP Operations Centre may be held accountable and liable for prosecution. Every Contractor shall issue employment Card to his Labours form XIV within 3 days of employment. iv) The Contractor has to pay the minimum wages (Central Government wages) to

his employees and shall also pay ESI and PF contributions and comply with all rules and regulations.

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v) The Contractor must maintain the following Registers: a) Attendance Register on form XVI (16). b) Wages Register on form XVII (17). c) Leave Register. d) Overtime Register on form XXIII. e) Register of fines on form XXI (21). f) Register of advances on form XXII (22). g) Register of deductions on account of damage or loss caused to the employees on form XX. h) Register for Contract employees on form 13. i) Any other applicable registers as per the prevailing Law vi) Contractor shall submit half yearly return before 30 days of completion of half year for the previous half year on form XXIV. a) Register of overtime in form XXIII (23). b) Every Contractor shall issue a wage slip on form XXIX (29) to his employee at least 1 day prior to disbursement of wages. c) All the records to be retained for a period of 3 calendar years. d) Contractor shall possess own ESI code number and remit ESI contribution before 20th of every month and submit a copy of the challan to the CMP Operations Centre. e) Every Contractor shall maintain an Inspection book in which the Inspector visiting may record his remarks. The Inspection book shall be of 18 x 15 cms size bind book. f)Any other Returns as per the Law The first page of the book shall contain the following particulars:-

a. Name and address of the establishment b. Registration No. c. Name of employees employed by him. d. Father’s name. e. Postal address.

20. Contractor shall maintain the First Aid Box in the Establishment with the prescribed contents. 21.Telangana Labour Welfare Fund Act: The Act is applicable to all the employees who draws less than Rs.1600/- per annum, has to be compiled with by the Contractor. 22. The Contractor shall issue uniform to the employees preferably, White Pant and Shirt to the men and a specific colour saree and blouse to the ladies. 23. All the employees are to be invariably issued an ID card and it is compulsory to wear during their working hours.


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TECHNICAL BID- PART - A Annexure VII

SCHEDULE - II *Periodicity

Sl.No. Specific details of job works * D

* W

* M

1 Up keeping and sprucing of all internal common areas includ-ing lobbies, cabins, etc forming part of the premises.

Y

2 Cleaning of tables, chairs and other furniture in the cabins, rooms, common and public areas etc.,

Y

3 Sweeping, mopping of hard surface floors at dining hall at least 2 times a day.

Y

4 Cleaning of ceiling, others wall fixture, including light fittings, portable fire extinguishers display boards, clock, water cool-ers, removal of cobwebs from ceilings and walls.

Y

5 Cleaning waste baskets and removal of garbage from all the places in the building as well as premises.

Y

6 Cleaning and maintenance of windowpanes, wire mesh on windows/ ventilators/ skylights and compound walls.

Y

7 Cleaning of wall skirting Y

8 Cleaning of glass or other partition / screens, curtains, blinds. Y

9 Cleaning of switches, switch plates etc. Y

10 Cleaning and dusting of doors and cup boards Y

11 Cleaning of all other general toilets at all the floors in the building at least 3 times a day

Y

12 Cleaning of terrace, fans, and electrical fittings. Y

15 Vacuum Cleaning of carpet / sofa sets / office chambers placed at the chambers/cabins of AGM

Y

16 Floor scrubbing with machine Y

17 Cleaning of water glasses/ water jugs/bottles, filing in fresh water at all the chambers/cabins/rooms.

Y

18 Cleaning of decorative items on the walls / floors/ tables Y

19 Collecting and removal of garbage / rubbish out of the Bank’s premises.

Y

20 Spraying of disinfectants etc., spreading of Vamicol colored cubes at all toilets

Y

21 Exterior Cleaning of Chajjas, fins, sun sheds, rooftops, window glasses (internal / external).

Y

22 Shampooing of cushions, carpets, sofa sets, office chairs etc. Y

23 Switching on and off fans, lights, ACs Y

24 To collect waste/ rubbish from each and every rooms, and disposal to dumping ground.

Y

Page No. 20

25

Collecting / gathering wastes / dirt / plastic wastes/ fallen leaves and disposing the same at the dustbins / pits / dumping grounds and removing entire garbage from the Banks premises / campus..

Y

26 Change of indoor decorative plants in the pots Y

27 Vacuum cleaning of racks, almirahs, books cases and the books /files/ paper / stationery

Y

28 Cleaning of glass panes of the building Y

29 Cleaning and washing of the Cellar, terrace, path around the building, Aishwaryam Brass letters at the gate, CMPOC steel letters in the lawn

Y

30 Cleaning the security room, gate, path between the 2 gates Y

31 Cleaning the atrium, all the staircase Y


Page No. 21


Annexure VIII

QUALIFICATION CRITERIA:

i) Bidders meeting the following criteria are eligible to submit their Bids along with sup-porting documents. If the Bid is not accompanied by all the required documents supporting eligibility criteria, the same would be rejected:

Sl.No. Eligibility Criteria Documents to be submitted

1 The Bidder must be a Firm / Proprietary / Company registered under Companies Act. With an experience of minimum 7 years in the field of Housekeeping, and Maintenance.

In case of Proprietary copy of the Service Tax Registration Certificate / In case of firms Copy of the firm registration Certificate / In case of company copy of Certificate of incorporation issued by Registrar of Companies and full address of the Registered Office.

2 Handled minimum 3(three) single completed annual contracts in commercial complexes for Housekeeping, Maintenance in Hyderabad City with each contract having value of not less than Rs 8,00,000/- excluding Taxes.

(Or)

Handled minimum 2(Two) single completed annual contracts in commercial complexes for Housekeeping, Maintenance in Hyderabad City with each contract having value of not less than Rs 10,00,000/- excluding Taxes.

(Or)

Handled minimum 1(one) single completed annual contracts in commercial complexes for Housekeeping, Maintenance in Hyderabad City with each contract having value of not less than Rs 16,00,000/- excluding Taxes.

Copy of the work order and work completion certificates issued by the Principal Employers specifying the below criteria’s for the works carried out during the period from 01-04-2014 to 31.03.2017 1. Scope of work. 2. Contract value. 3. Area of the building. 4. No. of staff deployed by the contractor for the contract. 5. Period of the contract for completed. 6.Monthly payment Note: (i) Renewal of annual contracts shall be considered as a single contract. (ii)Copy of agreement is enclosed.

3 The Bidder should have a minimum average annual turnover of Rs 6,00,000/- for the previous three years (as on 31-03-2017). Audited / Certified Balance Sheet

Copy of the audited P&L Account and Balance Sheet duly Certified by the Charted Accountant.

Page No. 22

(by Charted Accountant) for the years 2012-2015, 2013-2016 and provisional / audited Balance sheet for 2017, establishing the turnover criteria should be submitted.

4 Handled Annual contracts for Housekeeping, and Maintenance Services in three individual commercial complexes having floor area of not less than 11,000 sq.ft. at each site located in Hyderabad City.

(Or) Handled Annual contracts for Housekeeping, and Maintenance Services in two individual commercial complexes having floor area of not less than 13,750 sq.ft. at each site located in Hyderabad City. .

(Or) Handled Annual contracts for Housekeeping and Maintenance Services in one commercial complexes having floor area of not less than 22,000 sq.ft. at each site located in Hyderabad City.

Copy of the Work order and work completion certificates issued by the Principal Employers specifying the below criteria’s for the works carried out during the period from 01-04-2014 to 31-03-2017. 1. Scope of work. 2. Contract value. 3. Area of the building. 4. No. of staff deployed by the contractor for the contract. 5. Period of the contract for completed.

5 Bidder should have Office at Hyderabad City.

Address Proof of the firm should be submitted.

A copy of the Documentary evidence must be furnished against each of the above criteria along with an index. All documents must be signed by the authorized signatory of the Bidder. Relevant portions, in the documents submitted in pursuance of eligibility criteria, should be highlighted.


Page No. 23

TECHNICAL BID- PART - A Annexure-X

TECHNICAL BID EVALUATION (MATRIX) Evaluation Information (To be provided by the applicant contractor) The Bidder should fill the table below and submit documentary evidence for all the particu-lars mentioned. TECHNCIAL BID EVALUATION: Part-I

Sl No.

Particulars Marks To be filled up by the Tenderer

Documents at-tached

[Yes/No]. If Yes, state the

nature of documents(s).

1 Average Annual Turnover of the Firm/Company as per Audited Balance Sheets as on 31st March 2015, 2016 and 2017

> 50 lakhs 10

>35 lakhs to 50 lakhs 8



2 Area in square feet serviced in any single organization for housekeeping, maintenance & facility management contract in commercial complex located at Hyderabad between 1.11.2010 to 31.10. 2017

>34,000 sq.ft. 10

> 22,500 to 34,000 sq.ft. 8

> 11,250 to 22,500 sq.ft. 6

3 No. of Employees on payroll in housekeeping, maintenance & gardening as on 31.10.2015

>75 10

>50-75 8

>15-50 6

Page No. 24

4 Number of years of experience in housekeeping, maintenance & gardening services

>= 10 years 10

>=8 but <10 years 8

>=5 but <8 years 6

5 Latest ISO Certification

Available 2

Not Available 0

6 Whether the Bidder had provided services in

Govt./PSU +Private 5

Govt./PSU 3

Private 2

7 Constitution

Public Ltd. 5

Private Ltd. 4

Partnership 3

Others 2

8 Value of single largest Annual Contract in the past seven years (__________________) in housekeeping, maintenance & gardening in Commercial Complexes located at Hyderabad.

>15 lakhs 5

>7.5 lakhs to 15 lakhs 4

<=7.5 lakhs 3

9 Complaint registration and response

(a)Online (electronic, web-based) system available with the Contractor

3

(b)Manual system available with the Contractor

1

(c) No system used by the Contractor 0

Maximum Score for Part-I of Technical Bid Evaluation: 60 marks Minimum marks required for qualifying in the Part-I (Technical Bid Evaluation): 36 Marks.

Page No. 25

TECHNICAL BID EVALUATION (SITE VISIT): PART-II

Sr. No.

Particulars Max-imum Marks

1 Site visit by a panel from the Bank to one or more sites out of the sites whose reference is given by the bidder. During site visit, the members will evaluate the work being performed by the contractor at the site and its suitability for the Bank, which will be based on, but not limited to, the following criteria:

10

i Level of general cleanliness 2

ii Quality of cleaning of toilets 1

iii Turnout of the workers 1

Iv Use of technology in complaint redressal 1

v Mechanization of operations 1

vi Client’s / User’s opinion during interaction with the Commit-tee

2

vii Scope of the Contract: 1.Cleaning. 3.Plumbing, 4.Other Ser-vices

1

viii Maintenance of suitable records 1

2 Verbal feedback received from the Clients served by the applicants on the basis of, Cleanliness, Speed of Complaints Redressal, Use of eco friendly material, mechanization of operation, Frequency of training provided to workers etc.

5

Maximum Score for Part-II (Site Visit): 15 marks Minimum marks required for qualifying in the Part-II (Site Visit): 9 marks The Bidder has to obtain minimum qualification marks in both Part-I & Part –II of TECHNICAL BID EVALUATION (MATRIX) for opening of the price bid. Note: The Bank will use criteria and information in addition to what has been asked above for evaluation. This would include, but may not be limited to, verification of references given by the contractor, evaluation of contractor’s existing work by making site visits etc. Date: Signature of the Applicant Place: with seal.

Page No. 26

COMMERCIAL / PRICE BID – PART - B

SCHEDULE I TENDER FOR HOUSEKEEPING AT CASH MANAGEMENT PRODUCTION OPERATIONS CENTRE BILL OF QUANTITIES:-

Sl No

Scope / Details of work to be done Duration of the work Amount

01) Mechanized cleaning, vacuum sweeping, spray / manual dusting, mopping, water / chemical cleaning of schedule premises, flooring and wooden furniture of high value, doors / panes, modern electric gadgets, windows, window panes, curtains and blinds, glass windows, carpets, windscreens, corridors, toilets, urinal bowls and wash basins etc. and exterior premises cleaning, polishing of glasses and metallic engravings, logos, sign names etc. Electrical repairs / carpentry, sanitary repairs and such other repairs to keep CMP Operations Centre in the excellent condition.

For a period of 24 months from the date of acceptance and shall be renewed for a further period of 24 months after a satisfactory review at the end of 12 months with the same Terms and Conditions

Amount Rs.____________ per month inclusive of service tax

NOTE: The Bidders should ensure to follow the minimum wages (Central Govt.), ESIC, EPF, Bonus, Insurance and all statutory obligations etc. while quoting the price. The Price quoted is inclusive of minimum wages (Central Govt.) , EPF, ESIC, Bonus, profit, lump sum payment towards the cost such as Insurance, personal protective equipment, uniform, consumables, required tools & machineries, all taxes, duties & statutory levies such as Service Tax, VAT /Sales Tax, Octroi etc. Date: Signature of the Applicant Place: with seal.

Address and phone Nos.