Congress

TENDAYS OF

Achieving an Amazing Ageing Experience – it takes

community, commitment and collaboration.

12 – 23 October 2020

CALL FOR ABSTRACTS

INVITATION TO PARTICIPATELASA invites you to join us for Ten Days of Congress 12-23 October 2020 – an exclusively online event to help our industry drive amazing ageing experiences.

This two-week COVID-safe cyber extravaganza will bring keynote speakers, interactive sessions, networking opportunities, virtual trade exhibits and unique activities straight to you – making it more accessible than ever before.

Designed for every member of the age services industry – from managers to carers – this vital professional development opportunity will provide a full schedule of quality sessions.

Customise your Ten Days of Congress experience to make it work for you, to suit your needs, your agenda and your timetable.

Jump into your selected sessions through our Virtual Congress Portal, complemented by a range of Satellite Events from tailored forums and workshops to celebrating our heroes at the National Excellence in Age Services Awards 2020.

Now more than ever before, we need to come together to be enriched, to support one another, and to move forward to achieve an amazing ageing experience for all Australians.

Ten Days of Congress awaits you.

ABOUT LASALASA is the national association for all providers of age services across residential care, home care and retirement living/seniors housing.

We represent providers of age services of all types and sizes located across Australia’s metropolitan, regional and rural areas. Consistent with the overall industry profile, 56% of our Members are not-for-profit providers, 36% are for-profit providers and 8% are public providers.

Our diverse and representative membership gives LASA the ability to speak with credibility and authority on issues of importance to older Australians and the age services industry.

We are dedicated to meeting the needs of our Members by providing:

� a strong and influential voice leading the agenda on issues of national importance

� access to valuable and value-adding information, advice, services and support

� value for money by delivering our services and support efficiently and effectively.

Our purpose is to enable high performing, respected and sustainable age services that support older Australians to age well by providing care, support and accommodation with quality, safety and compassion – always.

Congress

TENDAYS OF

2 Ten Days of Congress

CONGRESS THEME“Achieving An Amazing Ageing Experience – it takes community, commitment and collaboration”

Imagine a world in which we can age with confidence – where we feel safe, respected and loved, and where we are supported to continue to live our lives to the full.

Now more than ever people are demanding excellence from age services providers, both in the provision of quality care and in the way we innovate.

Providers are responding by delivering consumer-led services and diversifying to offer experiences that are unrivalled, while at the same time ensuring their businesses remain sustainable and viable.

For the age services industry to thrive, we need to commit to a vision, collaborate together, and work as a community – from small to large providers – to redesign the ageing experience.

As we begin this Decade of Healthy Ageing (2020-2030), now is the time to reassess our perceptions and attitudes, and deliver new actions.

Ten Days of Congress invites the entire age services community to join us and explore how we can deliver a future where every Australian can access an amazing ageing experience.

CALL FOR e-PRESENTATION ABSTRACT CATEGORIESLASA is calling for Abstracts for Ten Days of Congress that challenge the way ageing is experienced. To meet evolving expectations, we must ensure that as a society, and as an industry, we are supporting meaningful and purpose-filled ageing that encompasses not just physical health but psychological, emotional, spiritual and social wellbeing, along with connection to family, friends and the wider community. We are asking for submissions within the following 10 categories that explore outside-the-box thinking and demonstrate ideas, innovations and theories that take a holistic approach to ageing. Ultimately, we are looking for presentations that will inspire us as an industry to achieve an amazing ageing experience – it takes community, commitment and collaboration.

Ten Days of Congress 3

1. Building a Culture of RespectThe World Health Organisations’s Decade of Healthy Ageing (2020-2030) is an opportunity to bring together governments, academia, the media, the private sector and society as a whole, for collaborative action to improve the lives of older people. In 2016, one in six Australians was aged 65 or over, and there were almost half a million people aged 85 or over. Older people are also working later into their lives, volunteering, and providing childcare for grandchildren. As a community, how we acknowledge their contribution and build a culture of respect will be important. As an age services industry, respect is connected with giving older Australians more say in the way they are supported and the types of services they expect. It is about engaging older Australians in our transformation and being equipped to provide the level of quality care older Australians deserve. Through this renewed understanding, there is also an important role our industry can play in breaking down stereotypes around ageing. The question is, how do we include older generations in this transformation and ultimately overcome ageism? We are looking for submissions that address these ideals and demonstrate ways in which consumer engagement has been implemented effectively and successfully.

� Ageism & respect� Engaging consumers

2. Ageing in PlaceOlder Australians are increasingly looking towards ageing in place as their preferred option, with around 100,000 people receiving Home Care Packages and almost as many waiting for approval. The trend follows the tradition of ageing in place in many countries globally, and it is important our industry is proactive in our preparedness for an influx of people seeking support to age well at home. It is the role of age services providers to offer varied levels and types of support for people choosing to age in place, in accordance with their changing needs over time. This might include help with planning their requirements, personal care, household chores, meals, money management, health, accessing services outside the home, participating in activities and home modifications. We are looking for home care providers who are innovating in this space, to share their new approaches and the ways in which they are preparing their workforce, to support ageing in place.

� New approaches to models of care� New workforce strategies� Building capacity in areas such as recreational

activities, financial services, home renovations, etc.

3. Workforce & CultureWorkforce is one of the most urgent priorities for our industry. Now more than ever, we must increase workforce effectiveness to be able to deal with current and future challenges. Competing for and retaining talented team members, disrupting traditional thinking around workforce, supporting current and emerging leaders, and providing ongoing training solutions at all levels, will be the backbone of a thriving industry. With an increased focus on workforce planning, our industry is beginning to improve its ability to attract and retain the right people, but there is a lot more that needs to be done. We are calling for leaders in their field who have successfully remodelled their workforce culture, and are ready to inspire us with a vision for how to create a thriving, sustainable and effective workforce – now and into the future.

� Attracting & retaining skilled workers� Supporting current & emerging leaders� Workforce planning� Culture in the workplace� Building workforce capacity

Congress

TENDAYS OF

4 Ten Days of Congress

12 – 23 October 2020

4. Financials & FundingGlobally, many governments and aged care providers are grappling with an ageing population, increasing demand for services and rising costs related to care. An increasingly consumer-based funding model in Australia is delivering more choice and personalised, high-quality services. Providers are being asked to do more, often with the same level of funding. Changes in revenue models, service models and growth are all key to delivering a strong, sustainable and viable industry. We are looking for thought leadership on new financial products, new approaches to financing, and funding innovations that will provide insights from which others can learn.

� New financial products

� New approaches to financing

� Funding innovations

5. Governance & RiskOrganisational governance has been a consistent theme in the media for all the wrong reasons, and we know from the Banking Royal Commission that Boards of Directors and CEOs can be sacked for ineffective oversight. The new Single Aged Care Quality Framework now includes a standard on ‘Organisational Governance’ and the ‘governing body is accountable for safe and quality care and services’ under every standard. This is particularly important in light of current issues. Does it mean the day of the well-meaning, community-minded volunteer director is over? Does age services governance need transforming? What does good governance look like? We are seeking experienced company directors, leaders and governance experts to submit abstracts on how providers should be governing their age services effectively.

� Effective governance� Board obligations� Legal obligations� Risk management� Managing a crisis

6. Innovation, Research & DevelopmentHow do you deliver more with the same resources? How do you adapt to an ever changing world and thrive in often trying circumstances? Innovation is a necessary response to challenges, new regulations or reforms, market opportunities, new technologies and changing consumer preferences. A forward-thinking, innovative industry stands on the shoulders of sound research, which ensures industry developments are consistent with evidence-based best-practice care. We are looking for experienced academics, new researchers, partnered service organisations or technology vendors who are willing to share contemporary and thought-provoking research in the fields of ageing, wellness, reablement, healthcare, gerontology, housing and the built environment. We value initiatives that demonstrate consumer co-design and validation of transformational approaches to supporting the ageing continuum.

� New approaches to models of care� New technology� Buildings & design� Evidence-based practical studies� Local & global research networks� Consumer co-design

7. COVID-19 and Aged CareThe COVID-19 pandemic has had an unprecedented impact on the entire world, and in particular on providers of age services. Globally, older people in the community and people in residential aged care have been hardest hit by the COVID-19 pandemic and related fatalities. In Australia, while the age services industry has provided exemplary care and support to older people with very few deaths overall, outbreaks in aged care facilities have proven difficult to manage. We are particularly interested in thought and evidence-based pieces that explore a best-practice approach to crisis management and risk management, giving consideration to every aspect of operations from governance to communication, to help our industry continue to provide the best level of care and support for older Australians during COVID-19 and beyond.

� Crisis & risk management� Governance issues� Workforce issues, including staffing, education &

training� Infection control� Managing dementia� Communication with clients and families� Managing the media� Supporting clients in innovative ways� Dealing with outbreaks

Ten Days of Congress 5

8. International PerspectivesAustralia is well recognised as a leader of world-class age services, but some of these ideas were spawned from further afield. It is important age services leaders stay across innovations and opportunities in imagining, planning and delivering age services, to assess their suitability for the Australian environment. We are keen to examine unique models of care and examples of business success internationally, across home care, residential care and retirement living. This discussion will not be limited to discussions about service and care delivery, but will seek to examine new models of business innovation that support ageing well.

� International expansion� Partnerships� Models of care� Models of living

9. Marketing & CommunicationAs the expectations of consumers evolve and new customers are increasingly savvy and clear about what they want, age services must continue to transform themselves. Today’s market is highly competitive, which has created the need to implement effective, engaging and targeted marketing. Concepts like ‘branding’, which used to be belong to the advertising industry, are now relevant to age services. How can organisations reinvent and

promote their image to ensure their brand is front of mind and synonymous with their organisational values? Is your organisation embracing the benefits of digital marketing or have you been left behind? What are the components of a good marketing campaign? Do you really know who your target audience is? How do you use the media to promote positive outcomes for your organisation and the industry? Do you know how to effectively manage a critical incident and protect your reputation? We are calling for experts to share their knowledge and methods with providers across the age services industry.

� Communication strategies� Social media� Proactive media engagement� Critical incident communications� Branding and branding management

10. The Future of AgeingWhat really is in an amazing ageing experience? What does it look like and how can we come together as an industry to achieve it? We are after your insights into strategic thinking around future business planning, strategies for remaining sustainable, effective efficiencies and creative approaches to achieving an amazing ageing experience.

� Vision for the future of ageing� Strategic business planning� Coming together as an industry� Creative approaches to support ageing well

6 Ten Days of Congress

PRESENTATIONSThe Organising Committee will determine which final stream and presentation type accepted abstracts are best suited to, based on the overall Congress program. Presentation types on offer will include:

E-Poster Presentation:� Pre-recorded presentation up to 20 minutes in length

available for viewing throughout the Ten Days of Congress.

� 5-10 minute ‘Live’ presentation/Q&A with audience to be delivered on the designated presentation time and day. The presentation will be repeated as necessary for different groups entering your presentation room during the allocated timeslot.

Concurrent Session:� A limited number of Abstracts will be selected for

inclusion on the main program.� These sessions will be pre-recorded and the

presenter must be available during the designated timeslot to answer questions from the Q&A Chat box and participate in their session Discussion Forum.

In addition, delegates will be encouraged to connect with presenters in the Meeting Hub for one-one video calls if they would like to discuss the presentation in further detail throughout the day.

SUBMISSION GUIDELINESAbstracts must be no more than 400 words and must contain sufficient information to allow a delegate to appreciate what may be gained by attendance at the session. The abstract should be as informative as possible and be a true outline of content rather than a promise of what will be presented.

Submissions must include a 100 character short, sharp twitter-style synopsis.

A 150-word biography of the presenting author and a high resolution JPEG (2-3MB) head-shot photo must be uploaded with the submission.

All abstracts will be considered on the basis of the merit of the individual submission and will be ranked according to the following criteria:

� relevance to Congress theme and development of outcomes addressed within the abstract

� relevance of content and attraction to the audience� unique or innovative thinking.

The presenting author will be advised in writing of the Committee’s decision.

Abstract Terms & ConditionsAll abstracts must be submitted by 28 August 2020. Submissions received after this date may not be considered. The paper must be presented by the specified presenting author.

Registration is a condition of accepting the offer to present at the Ten Days of Congress. All presenters must register and pay by 13 September 2020 to obtain the discounted Abstract Presenter Registration One Day rate of $110.00 including GST. This will provide access to all other sessions and networking opportunities scheduled for that day. Presenters wishing to attend other program days during the Ten Days of Congress will be eligible for a 20 percent discount on registration fees for those days.

The submitting author must be the presenting author and will be the main contact for any correspondence about the presentation. If you are submitting the abstract on behalf of the presenter, please ensure you select ‘I am submitting on behalf of this person’ on the first page of the process.

By submitting an abstract, the author transfers copyright ownership to the Congress Organisers for publication in Fusion magazine and on the Congress website.

All abstracts must be submitted electronically via the online submission process. Emailed submissions will not be accepted.

Ten Days of Congress 7

Example Screenshot of the E-Poster GalleryPosters will be listed by Category on the Congress Portal and available for viewing at any time throughout the Ten Days of Congress.

Congress

TENDAYS OF

Contact UsLEADING AGE SERVICES AUSTRALIA LTD

T: 1300 111 636 W: LASA.ASN.AULASA EVENTS

T: 07 3725 5588W: LASACONGRESS.ASN.AU