Upload
others
View
4
Download
0
Embed Size (px)
Citation preview
Masterclass 1Take TIPT Further
Paul Carpenter and Brad Kelly
Agenda
Business Continuity on TIPT
TIPT Handsets Additional capabilities
UC-One Options and deployment
Skype for business integration
UC Mobility
Business Continuity
Branch Down: User platform redundancy options
Business Continuity
Normally divert phone to mobile on no answer
Calls will simply divert to mobile
Call Forward Unreachable
All handsets can be set with a divert of last resort
UC-One – desktop / mobile or tablet
Simply use UC-One on my mobile or tablet for full voice and video calling Branch Down
Branch Down: Site platform redundancy options
Business Continuity
Business Continuity diversion option for hunt groups
Enacted if the platform loses registration with the member handsets
Hunt Group Not Reachable Options
Hunt Group ProfileBranch Down
Redundant data Link
Business Continuity
Cri
tic
al S
ite
Alternate IP path for voice and data
Keeps inbound and outbound voice in service
Can be fixed or wireless e.g. 4G
When on Ethernet fast re-route can maintain call state
4G Backup or Redundant link into Next IP©
Survivable Gateway
Business Continuity
Cri
tic
al S
ite
Handsets re-register to local Gateway
Provides site-based protection
Local registration of handsets
Keeps the site alive if all external comms lost
Can have local ISDN*
Adtran Survivable Gateway
TIPT HandsetsAdditional capabilities
TIPT Handsets
Integrate active directory via LDAP› Polycom handsets support LDAP directory
› Set at group level using TAGs
› Allows look up of remote directory from the handset
Call Centre keys › Login / out of queue
› Set availability
› Enter disposition codes
Call pickup button› Using TAGs
› Deployed at group level against the UC-One profiles
Hotelling button› Guest login/out button for hot desking
Call park/retrieve › Soft key for park/retrieve
Customise
UC-One
UC-One internet collaborate
Simplicity
› UC-One Clients can now connect directly over the Internet
› Voice/video calling
› Instant messaging and presence
› No need for VPN
› All users with standard/executive packs are licenced
for this now!
How do I set my users up?
› Simple – UC-One Portal –
https://ucone.tipt.telstra.com/login or via the
link within UC-One
› Choose connection type per device and
provision users
UC-One network requirements
TIPT SBCs
203.52.0.0/24 VIC
203.52.1.0/24 NSW
203.52.3.160/28 QLD
203.44.43.160/28 SA
203.52.2.160/28 WA
Web Services
144.140.181.80/28 St Leonards
144.140.222.0/24 Clayton
Condition my network for UC-One
desktop users
Consider adding
QoS profile to
Windows PCs for SIP
Add routes to
TIPT SBCs to
data VLAN
Add QoS
to data
VLAN
UC-One network requirements
Required if you have a firewall between
your LAN and TIPT
Add rules to firewall to allow UC-One to connect
TIPT Web Servers and Ports
144.140.181.80/28 St Leonards
144.140.222.0/24 Clayton
144.140.208.801/28 Exhibition
TCP Ports
Port 5222
Port 5269
Port 8443
Port 1080
Port 5280
Port 443/80
Port 5060
Port (voice) 16384-32767
Port (video) 8600-8698
Remote access considerations
* All TIPT state SBCs and
web servers for UC-One clients
User case
Accessing network via VPN
User working remotely
Using UC-One desktop
Remote worker
using UC-One
Add routes to
VPN termination
gateway access
Internet
Desktop
› TIPT directory
› Outlook Contacts via
local integration
› Optional LDAP directory
Deploying LDAP directory
› Using TAGs
› Deployed at group level
against the UC-One profiles
Mobile and tablet
› TIPT Directory
› Local Contacts
on device
TAGs Required for LDAP on UC-One Desktop
UC-One directory options
Best practice user case
TIPT User Forum 2015Page 16
› Turn off call termination
to UC-One desktop
if using a handset
› Leave on if using
UC-One as soft phone
› Turn on call
termination to
UC-One desktop
› Turn off call
termination on
UC-One mobile
› Leave on for
UC-One tablet
› *12 turns On
an answer location
› *13 turns Off
an answer location
› Add it to you MyRoom
configuration
› Auto dial you and your
guests into your VMR
› Pin must be
#spacepin#
I am an officebased user
I am a mobile worker
Have a personal VMR?
How do I turn on/off a location?
User case options
For desktop
ENABLE_AUDIOCALLS true
ENABLE_VIDEOCALLS true
For mobile
ENABLE_AUDIOCALLS_MOBILE true
ENABLE_VIDEOCALLS_MOBILE true
General across all types
ENABLE_FILE_TRANSFER true
ENABLE_MEDIA_SHARE true
ENABLE_WEBCOLLAB true
Customising UC-One
Can I turn
off video
/audio?
Can I turn
off audio?
Can I turn
off file
transfer?
Can I turn
off desktop
sharing?
Skype integration
Integrate UC-One into Skype for Business
Skype optimised version of UC-One
› Use Skype for IM&P
› Use TIPT/UC-One for voice and video
› Client side integration via UC-One
› Provides telephony presence into Skype
› Allows click to call from Skype
› UC-One call window pops up
› Can be set to call from phone or
use UC-One as a soft client
Integrate UC-One into Skype for Business
How do I set my users up?
› Simple – UC-One Portal – https://ucone.tipt.telstra.com/login
or via the link within UC-One
› Select Skype / Lync Integration
› Or you can use TAGs to set for all users at the group level
Tips for installation
› Must be the Skype / Lync Optimised version of
UC-One - UC-One Downloads
› Must be installed with administrator rights on the PC
› MSI version available
TAGs Required for LDAP on UC-One Desktop
UC Mobility
UC Mobility
IOS 10
Call Kit Pros
› Built in to IOS 10 (CallKit)
› Will be incorporated into
UC-One
› Will show on ring screen
› Prompts for call type on dial
TIPT Native
UC Mobility Pros
› Works on any Telstra mobile
device (IOS, Android even
Windows!)
› Uses native mobile voice network
› Presence aware even when on a
native mobile call
› No need to choose dialler per call
IOS V’S Native
Telstra’s Plans for UC Mobility
› Toggle between my desk
phone persona and my
mobile persona
› Transfer / Conference calls
› Control settings
(voicemail, call forwarding)
TIPT
Control App
Telephony Presence
Information
Has full access to normal
TIPT features and services :
› Hunt Group Membership
› Call Centre Membership
› Music on Hold
› Pick up Groups
Native Mobile
TIPT Device
PSTN
Outbound Call Presents desktop
number from native mobile dialler
02 8576 9566 / 0400
600 700
Incoming call to mobile
number routed via TIPT
UC Mobility
Branch
Office
Incoming Call to Main Advertised Number Hunt Group
Mobile Workers UC-One
UC-One Soft Phone
IP Phone
Video Conferencing
PSTN
Same Music on Hold
Outbound CLI can be
main branch number
Presence aware across
all devices
Common
Scenario
Questions
Platinum Gold Silver Bronze
Special Thanks to