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Technology platforms second to none
2
#1
Number 1 NPS across
our markets
Zero touch service aware
networks
Scalable cloud native
infrastructure
Leading network coverage, fibre and experience
Real time AI & ML driven insights and decisions
Converged, Open, Data Driven,
Intelligent and Secure architecture
3
2020 45%
202154%
2023+81%
28 future proof programmes Maturity Index
Our Ambition 2025 strategy is enabled by the OXyGEN programme
3
4
Fintech solutionsDigital
servicesEnterprise
servicesNetwork as a
service (NaaS)API marketplace
MoMo ayoba
One network. One API layer. One data lake.
Digital Products & Services
Fintech UCC, Mobility, ICT, Connectivity
Cloud 5G as a platform
API Management Platform
One API Layer
EVA
One data lake
InfoSec
All IP
Transport
High Capacity Transport
Evolution
One network
Project
Zero4G+ LTE
Evolution
Spectrum
Management5G
Enabling success of the core business & growth platforms with Technology Platforms second to none
5
Fintech | Architecture capability evolution
Available In Progress Planned
Payment Gateway & Merchant ToolsQ2 2022
Security
AML (limited) & Fraud
InsurTechaYo
BankTechE-commerceLive in GhanaFull Rollout 2022
API Platform
Wallet & Payment
Loyalty & CVM (limited)Q3 2021
Analytics & AI2021-2022
Data LakeEVA in 11 markets, in progress in some (2021- 2022)
Channel & UX
Network NPS Data & Voice Experience* Coverage Expansion
One Network | Best network across our markets
6
13 OPCOsQ1 2021
SA
Key markets with #1 NPS
NG UG
GHCM ZM
Improving loyalty and customer lifetime value
Broadening commercial addressable base
Superior customer experience to drive retention
Drop Call Rate
3G 4G
2G 3G
Avg. data throughputs >1Mbps
17 OPCOsAvg. data throughputs
>3Mbps
14 OPCOsData
throughputs
2G
3G
4G
Population covered
+24m
+29m
+55mDrop Call Rate
<0.5%Drop Call Rate
<0.3%
13 OPCOs 16 OPCOs
*Based on Q121 Network operational dashboard
4G+
Pop to be added in 2021
2020 A
569m
492m
334m
2020
5G eMBB Fixed Wireless
5G eMBB Mobile 5G Services
5G industrial IoT/mMTC/ private NW/ MEC
2021 2022 2023+
MEC
One Network | Strategic deployment of 5G
Spectrum
Access Network
Market deployment of 5G dependent on National regulators release of spectrum
Transport Network
Network readiness in key markets Key initiatives to enable 5G Rollout in existing capex envelope
• Enabling 5G Ready BBU with on ongoing RAN Modernisation
• Sweating existing Evolved Packet Core assets to launch 5G
• Leverage on large fibre infrastructure deployed for 4G
• Initial rollout targeted at high value areas and hotspots
5G use cases
7
Open RAN
• Four Open RAN solution suppliers selected
• Three top system integrators selected
• Lab validation and field trials planned in H2 in:
Guinea Conakry
Liberia
47% average reduction in
absolute emissions (tCO2e) for scope 1, 2 and 3 by 2030 and net-zero by 2040
77.6% average reduction in
energy consumption per subscriber by 2030
~ 15% sites powered by
renewable energy by 2030
Project Zero
Management of scope 3 emissions
Tower Co contractual negotiations will include emission targets.(SA - Ongoing discussions with Sky)
AI automated sleep
and shutdowns of RAN sites during low traffic periods
One Network | Strategic network initiative delivering sustainable value
8
18Opco footprint
Channels
Software CoEMigration from aTelco to TechCo
250+ millionTransactions/Month
100+API Products across 18
Markets
API-FirstOrganisation
Value Drivers
APIs enhance customer satisfactionOrganisations can connect with
customers where they are, on their platform of choice.
APIs facilitate growth strategiesProductise core assets and capabilities
APIs enable platform strategiesExpand product/service portfolios and extend reach.
APIs accelerate time to market Overhaul internal development inefficiencies to transform digital experiences
One API | API first enterprise to drive platform economy
9
Over
1300 data feeds
Trillionsof records per month across Group
25+ advance analyticsuse cases across customer experience,
customer engagement domains, AML & Fraud
Live in 11 markets | 5 additional in 2021 | All markets by 2023
Digital Core for Data and InsightsValue Drivers
Single Source of Truth
Real Time Decision Making
Modern Data Platform
AI/ML Driven Analytics
300+in house data scientists accelerating new
revenue streams
One Data Lake | Transforming to a data driven organisation
30 milliontransactions per minute in Nigeria
10
AI & ML | Transforming to an AI and automated organization
Self optimising Networks in
SA in 2021. Tier 1 &2 Opcos
by 2022
CVM Live in 19 Opcos,
expansion to OTT businessby 2022
RPA adoption in 3 Opcos,
Cognitive bots in all Opcosby 2023
Fintech – Decisioning & Credit Scoring capability live for
15 Opcos
RAFM – AI/ML enabled fraud detection across all platformsby 2022
Chatbots live in NG, in flight
10 Opcos, all markets
by 2023
Predictive network operations in
Tier 1 Opcos
by 2022
AI enabled Digital SIM registration in all marketsby 2023
AI & ML powered contact
center 4 Opcos in flight.
Operations-focused AI Serviced-focused AI Platform – focused AI
AI-based network planning, optimisation
and operations
Consumer facing AI Services
Unified AI and Automation across platforms
11
R26.3bn R26.3bn
R28.6bn R29.1bn
19.1%17.4%
16.0%
25.2%
20.2%
19.6%
1
6
11
16
21
26
31
5,0%
10,0%
15,0%
20,0%
25,0%
30,0%
2018 2019 2020 2021
Capex and capex intensity
Technology Guidance
Proforma – Capex intensity without unit cost reduction effect^
Budget IAS 17 (Rbn)
^Capex intensity without unit cost reduction effect: All other things remaining equal, Capital intensity recalculated by adding the unit cost reduction percentages to reported capex values^^Others include Capex related to facilities, capex directed at cost of sales initiatives, network systems/ tools | *At current exchange rates
Radio and
infrastructure
49%
IT Systems
21%
Transmission
Solution
13%
Core Solution
7%
Others^^
10%
2021 Capex
breakdown
Excludes budget breakdown for Iran, Syria and Global Connect
Global Connect
22%
COE
2%Others IT
61%
PTH
3%
Digital/VAS
13%
~R26bn-R30bn* p.a capex delivering:• ~204% increase in annual data traffic from 2018 to 2021• 41k 2G/3G/4G technology sites deployed from 2018 to 2021• 80k logical sites deployed from 2018 to 2021
Growth in connectivity & platforms underpinned by disciplined approach to capex
12
Semi-conductor supply chain12 months of rolling spares stock secured
and being monitored
COVID-19 Capacity upgrades completed on RAN and Core
network to cater for increased in traffic
Cyber security Continued enhancement and execution of
Group cyber security programs
Geo-political risk associated to vendors Performance bonds on capex orders
Second to None platforms | Mitigation of technology risk
Key Risks Mitigating Actions
13
Our 2025 Ambitions for Technology platforms second to none
135 000 km Fibre footprint enabling
#1 African fibre player
#1 NPS across 17 OPCOs
by 2025
Real time AI & ML decisions across our markets driven by
One data lake
40%of sites with High capacity
backhaul connectivity
2G 3G 4G 5G
Leading network coverage across group by 2025
95% 87% 80% 15%709m 649m 597m 112m
40% NW & IT applications migrated to the
cloud
Open Platform ecosystem for partners and Developers enabled by
One API
81%OXyGEN Maturity Index
by 2023+
14