Technology and RBA™Embracing Technology in Outcomes Measurement

Marc StoneCOO

Maya RomicConsultant

Australia

Maya RomicConsultant – RLG Australia

• Worked with the Results Scorecard product for 3 years• Regularly facilitates RBA™ training and implementation consulting• Sydney, NSW - AU

Marc Stone PMPResults Scorecard Product Manager

• Worked with the Results Scorecard product for 5 years• Product Manager for 2 years• Provides Results Scorecard training and implementation coaching• Los Angeles, CA - USA

Implementation and Sustainability

Efficiency Transparency Connection

Why is technology important?

• Mission and Vision Statements use language of contribution and are backed by data

• Strategic Plan starts with clear Service Outcomes the organisation is responsible for

• Each Service Outcome has identified performance measures

• Each Program has identified performance measures which align with Service Outcomes measures

• Data is captured and updated regularly

• Turn the Curve process is utilised regularly and is used to drive decision making in the organisation

• Outcomes drive Operation

• Outcomes-focussed culture is maintained

Outcomes Focused Organisation

Using Technology Research

What are your needs?

Product reputation

Get second/third/fourth opinion

Cost Benefit Analysis Product cost vs. time saved

What value does it bring?

Support needed

Think long-term Is it sustainable?

Why Use Results Scorecard?

Answer the tough questions Fight the effects of turnover – create

sustainability Improve strategic planning Enable collaboration Publish your data to the public

What Results Scorecard is Not

Real-Time Business Intelligence Data Warehouse and Broad Scale Analytics

Geographical Information System (GIS) Case Management

Results Scorecard allows you to clearly articulate your Population Results and Indicators

Mission and Vision Statements use language of contribution and are backed by data

Strategy Maps

Strategic Plan starts with clear Service Outcomes the organisation is responsible for

Results Scorecard allows you to create multiple ‘programs’ with performance measures

Each Service Outcome has identified performance measures

Calculated Measures

Each Program has identified performance measures which align with Service Outcomes measures

Tips For Effective Measures

Less Is More Create Measures The Intended Audience Will

Understand Start With Low Hanging Fruit Then Move On To Hot Spots Turn the Curve

Data Collection tools – ETO, CSNet, SocialSuite, Community Data Solutions

API Import

Data is captured and updated regularly

Turning the Curve in Results Scorecard

Use data to make decisions – get from talk to action! Ensure that the data is not separated from the story Review notes histories from any point in time Make comparisons to related measures Link to relevant content (websites, documents, videos,

images, etc.) to help communicate your ideas Assign action to ensure that strategies are implemented

effectively Available for stakeholders to review and contribute

Turn the Curve tutorials

Turn the Curve process is utilised regularly and is used to drive decision making in the organisation

Actions and Reporting

Outcomes drive Operation

EmbeddingRS Connect

Outcomes-focused culture is maintained

StrategyMap

GanttChart

Scorecard

AR I

P PM

Your Impact

Past

Pres

ent Fu

ture

StrategyMap

GanttChart

Scorecard

FamS The Family Centre Lutheran Community Care QLD Brotherhood of St Laurence Aboriginal Housing Office (NSW Government

Department) United Way of Central Iowa

Case Studies