Team Lead Item # Description Projected …...Attachment B - County IT Progress Forward Report - 20181009 - ver001 Page 1 Team Lead Item # Description Projected Completion Date Update

Attachment B - County IT Progress Forward Report - 20181009 - ver001 Page 1

Team Lead Item # Description Projected

Completion

Date

Update as of October 5, 2018

3-PMO Craig 1-Project-B TechShare.LEA

Portal

2018-10 The issues blocking testing and deployment of the Q2 2018 build have been resolved and testing is

underway. Anticipated to be completed by Wednesday, 10/10/18.

Efforts continue to have Tyler, Inc. configure their pre-production environments to mirror production

environments so that E-Filing testing and certification processes can be completed.

EDR Gateway – Testing of the EDR gateway is currently blocked by an issue which is preventing the ER3 files

from being generated. CUC is researching the issue and is planning to meet with Dallas implementation

resources on Friday 10/5/18 to work though and resolve this issue. Testing will commence once this issue is

resolved.

Progress towards acclimation and training of IT Support Staff resources who will take over support of

Prosecutor has been delayed due to other pressing project priorities. The IT Justice Systems Architect will

schedule a meeting with the IT Applications Leadership during week of 10/15/18 to finalize the support

transition plan.

3-PMO Peju 1-Project-C TechShare.Courts TBD A development release was delivered on 9/27/18 (Release 2.0.4427.1). The release is now deployed in the

Dallas County Test environment. The release included one (1) bug fix for Dallas County related to OCA.

The Dallas County SMEs and the FPM Team held a two-day working session to review open JIRA items for the

TSC project. The output from the working session is scheduled for a review session with the CUC on

Wednesday 10/3/18.

A separate working session will be scheduled with the CUC to review JIRA items related to the Judicial Portal.

Waiting on CUC to schedule this working session.

A data conversion technical review is underway and the tentative date for the validation work session with the

business unit is now scheduled for Wednesday, 10/17/18 due to the review working sessions scheduled for the

Punch List. The initial review by the Project Data Team identified the following issues:

o Duplicate SID number for the same defendant. The Project Team is working with the DCSO and the IT

Mainframe Team to address the duplicate SID issue.

o Cases with “No Filed Date” and duplicate “Filed Date”. We are working with WhiteBox to address this

issue.

The Dallas County Project Team is also working to address the issues with ORI numbers as it relates to the

Court wheel within the Courts application.

3-PMO Mark

Kenneth

1-Project-D TechShare.Jail TBD Governance Planning

Attachment A has been re-presented and is now under County review with an anticipated signature date in

October 2018.

Development use of the tracking tools and methodology still not fully redefined by TechShare –a more agile

approach is now being implemented and starting to be effective.

“Earn versus burn” reporting not available – awaiting finalization of total project sizing from TechShare. At this

stage, we have no “earn” data recorded from accepted software.


The Finance Committee has not received up to date financials through the current process facilitated by Tarrant

County. The financial picture to date is not representative although it shows “under budget”, there has been no

forecast of items delivered versus expected as discussed in “earn versus burn” above.

The DCSO Jail Chief has authorized the process of starting investigating devices for such items as Officer

rounds management and inmate location tracking. This will require a RFI / RFP process – we have requested

clarity on the required next steps from the Dallas IT Leadership.

Project Execution

Re-engagement with TechShare with story grooming, prioritization and elaboration now taking place and

appears effective.

The Product Owners now starting to be able to influence development prioritization, stories and sequencing.

Updated software was moved into a County test environment and tests performed – Currently cataloging the

status and testing results of that build.

Cross-functional process mapping work is currently underway with Release and Disposition.

Concerns

Development has restarted –the lessons learned about lack of communication are starting to improve, but have

not yet been fully resolved within TechShare Team.

Unclear model to execute the project within the proposed timelines without changes in the staffing model or

approach.

Timelines need to be appropriately assessed given the reset to ensure that development meets requirements and

that the scope is not reduced just to meet the remaining hours.

Sequence of development items and the process of moving items into development that have been appropriately

reviewed is not yet well controlled.

Without the ability to measure the “earn versus burn”, the projection of project status and timelines can not yet

be accurately made.

Issues with the CUC QA process and quality are under discussion with the Counties.

Offshore development issues are evident based on items released into the test environment that are not up to

standard.

3-PMO Todd 1-Project-E TechShare.JP

TBD The DC IT Application Support Team is working towards a solution for reporting OCA Collection Improvement

Program statistics. Next steps are to support the scoping effort with clarification of any requirements with

Subject Matter Expert input. The goal is to provide a solution with the current system in place today due to

delayed delivery of the new JP software. Deadline for this effort is October 31, 2018.

At this point, currently awaiting the CUC to “restart” the development effort, per the item connected to the

TechShare.Courts development.

3-PMO Craig 1-Project-E1 TechShare.Indigent

Defense

2019-04

(for the ID

portion)

Completed Pre-Kick Off meeting with Judicial Committee on Indigent Defense. Approval to proceed has

been secured from this group.


Met with Pre-Trial Working Group to further understand and refine the business processes which will be

implemented in response to the injunction around bail reform.

Note the County Judge has submitted the formal request to the Texas Indigent Defense Commission to

extend the expiration date for the TechShare.Indigent Defense grant funding to 3/31/19.

Planning a site visit at Tarrant County to observe Indigent Defense and Magistration procedures and how they

map to the use of the software system.

Planning formal kick-off meeting with all affected business units to occur during week of 10/12/18.

Planning project is currently targeted for completion by 11/16/18.

3-PMO Tamica 1-Project-F HHS EHR Interface

with the PHHS

EHRs

2018-10 The Interface was scheduled to go live in September 2018, however, Greenway and PHHS are still working

through validating the test version of the interface against the production version in order to find a resolution for

the error message being received. All the pieces of the interface work except for the “inbound query” piece from

PHHS to Greenway. Greenway has a team that is still troubleshooting this issue. The County Project Team is

getting status updates at least twice a week and continue to monitor the efforts to bring this to fruition.

3-PMO Nathan 1-Project-G DCIM Direction TBD

The DCSO has placed the integrated and web-based rollouts on hold for now while the CJIS compliance

remediation work is underway. (Pending)

2-Apps Richard 1-Project-K LIMS

repair/replacement

2019- Catapult, the vendor who was developing the LIMS replacement application, has submitted their final invoice

for consideration for payment after the early termination of the development activity. This reported activity is

being internally reviewed for close-out. (Pending)

The IT Applications Team is making plans with Microsoft to make modifications to the existing LIMS

applications in order to extend the useful life of the platform until a suitable replacement is identified for it.

Expect to brief the assessment engagement with Microsoft in November 2018 so that they can start their

assessment work in December 2018.

4-

Security

Nathan 1-Project-L IT Security audit

remediation

2018-10 Provided a detailed update to the ITEGC Chair Commissioner Dr. Daniel and County Administrator Mr.

Martin on 10/5/18 on the CJIS compliance preparations.

Please see the attached CJIS Compliance Checklist update from 10/6/18.

The State DPS CJIS Auditor Mr. Petty will be on site on 10/10/18 to conduct the formal CJIS compliance audit.

3-PMO Shirley 1-Project-

N2

Jail Camera

Expansion Project

TBD Awaiting the switch equipment delivery date and task dates from the camera and cabling vendors for the schedule.

2-Apps Kim I. 1-Project-P Oracle 12c

Modernization

2018-08 The Hyperion application was scheduled to be migrated to the Oracle ExaData infrastructure. Step one was to

perform migration in the Test/Dev environment. The migration to the Test/Dev environment was “functionally”

successful, but unexpected performance issues were encountered with processing the data. The IT Migration

Team worked on the issue and engaged Oracle services to resolve it. Also, approaching a few data processing

timelines from the County Audit’s Office’s CAFR project which will need the Test/Dev environment running as

efficiently as possible.


With Oracle services help, we were finally able to get resolution to the issue. It is a 2-phased approach.

1. Phase 1 - Rollback Test/Dev to its original configuration to facilitate the County Auditor’s Office’s data

processing timelines for the CAFR processing.

2. Phase 2 - The previous approach was a hybrid one, with application servers in the Cloud with the database

on the on-site ExaData platform. Plan to move both the application Servers and the database to on-site

Exadata platform, which is expected to resolve the performance issue encountered.

10/04/2018 High Level Overall Status

Status

Delayed

On-Schedule

Ahead of schedule

Hyperion Application Migration

Task Task Details Task Owner Due Date % Complete

1. Phase (1) Rollback Test/Dev to its original configuration

Rollback Test/Dev to its original configuration to facilitate auditors data processing timelines

for CAFR processing.

Oracle Team

11/2/2018 20%

2. Phase (2) Migrate Test/Dev to On-Prem.

Move both application Servers and database on-Prem (Exadata)

Oracle Team N/A 0%

3. Phase (2) Migrate Test/Dev to On-Prem.

Complete testing of Test/Dev environment for functionality & performance

Oracle Team Auditors Users

N/A 0%

4. Phase (2) Migrate Production to On-Prem with same configuration as Test/Dev

Move both application Servers and database on-Prem (Exadata)

Oracle Team Auditors Users

N/A 0%

5. Project Close Out Review surrounding lessons learned including documentation as needed.

Kim Ingram

N/A 0%

3-PMO Sabrina 1-Project-Q HEAT System

Rollout

2019-01 Civil DA provided redline SOW for professional services for the Change Management Module

implementation. Provided updated SOW to vendor on 9/25/18.

Reviewing configurations for Service Request and Service Catalog.


The iHEAT Application Administration and Configuration training for the IT Applications Team’s M&O

support is planned for the week of 10/29/18. The transition of the production support to the IT Applications

Team is tentatively scheduled for November 2018 after the training has been completed.

2-Apps Gary 1-Project-T Web Content

Management

System (CMS)

TBD Item %

Completed

Note

Web Design – County

Clerk 99% Waiting on department signoff

Web Design – District

Clerk 99% Waiting on department signoff

Web Design – HHS 92%

Web Design – District

Attorney 35%

Web Design – District 4 85%

Web Design – District 1 0%

Web Design – District 2 0% Web Design – Tax 0% Web Design – Sheriffs

Print Shop 0%

Web Design – Sheriff 1%

Web Design – IT

Intranet 0%

Web Design – RWPC 0%

2-Apps Janice 1-Project-U Mainframe

Application Offload

TBD 10/01/2018 High Level Overall Status

Status

Delayed

On-Schedule

Ahead of schedule

Mainframe Offload

Component Status % Complete

1. Guide Book Complete 100%

2. Supply Inventory Active 85%

3. Forensics Active 87%

4. Voter Registration Pending

5. Rapsheet Complete 100%

6. Civil Papers Pending

7. WRWI Pending


8. Historical Active 49%

Also, note that the changes for the OCA Collections Report for the JP Courts are currently being tested. Per the

meeting the JP Clerks on Thursday, 10/4/18, the plan is to have the changes moved into production on Friday,

10/12/18.

1-Ops Paulette 1-Project-X Cisco Phone System

upgrades

2018-10 Task Name Start Finish % Complete

ELECTION & JURY

SERVICES IVR Mon 8/13/18 Thu 10/4/18/18 83%

DNS? Need third party

input meeting Mon 9/24/18 Thu 9/27/18 100%

Schedule/Communicat

ed with IVR Engineers Mon 9/24/18 Thu 9/27/18 100%

Reconfigure IVR if

necessary resources

needed on cut night

CM731201810432

(Pending)

Thu 10/4/18 Thu 10/4/18 50%

2-Apps Richard 1-Project-Y 911 CAD (et. al)

Systems upgrades

TBD The briefing scheduled for 9/4/18 was pulled based on an inquiry from the County Judge, noting that he would like

to have the MOU with the City of Dallas presented as part of the briefing. Will address this with the City of Dallas

and place this back on the Court Agenda accordingly. (Pending)

2-Apps Richard 1-Project-Z1 Commissioners

Court Agenda

Management

System Transition

2018-10 Per recent discussions with County Clerk Mr. Warren, understand the new application is expected to be deployed

for production use in November 2018 (In progress).


3-PMO Stephani

e

1-Project-Z3 CSS Application

implementation for

CSCD

TBD Pre-Trial Services received the latest draft requirements documentation on 9/21/18 for review.

Pre-Trial is continuing to review the requirements documentation and will provide an update to changes or

corrections by CoB on 10/5/18.

3-Apps Richard 1-Project-Z4 AP Automation

Project

TBD In light of related work being done as part of the TechShare.Indigent Defense Project, the CIO will schedule a

follow-up meeting with County Auditor Mr. Thomas and the IT Leadership during the week of 10/15/18 after the

State CJIS compliance audit scheduled for the week of 10/8/18.

3-PMO Sabrina 1-Project-Z6 Queuing System

rollout

TBD The County Tax Office would like to continue monitoring Queuing system implementation at their Garland Office

through the upcoming Tax Season through the end of January 2019. Once the initial rollout is stable, Mr. Ames,

the County Tax Assessor, intends to roll out the system to the other Tax Offices around the County. The District

and County Clerks have noted their interest in possibly deploying the system once it is fully implemented in the

County Tax Office. (Pending)

3-PMO Sabrina 1-Project-Z7 Voting System RFP

and ePoll Book RFP

rollouts

2019-03 The ePoll Book RFP solicitation closed on 9/24/18. The Evaluation Committee is currently reviewing the

vendor’s RFP responses.

The Voting System RFP Pre-Bid Conference was held on 09/19/18. The RFP will be advertised until

10/11/18. (In progress)

3-PMO Shirley 1-Project-Z8 Juvenile

Assessment Project

TBD The Civil DA’s Office completed their review of and revision to the Noble contract on 9/27/2018. Review by

the Juvenile Legal Advisor were completed on 9/28/2018. The contract was subsequently returned by Noble

with the additional documents and items for discussion. A meeting between the County Juvenile Department

stakeholders and the vendor, Noble, is being scheduled for discussion of the open items. In light of these

additional discussions, project that the item will be briefed to the Commissioners Court on 11/6/18 pending the

open items being addressed.

1-Ops Paulette 2-Platform-

F

ASE-OnDemand

Rollout

2018-10 A follow-up meeting is pending with AT&T Legal and the Civil DA’s on the remaining issues:

1. Indemnification: Suggested language from AT&T has been added and is pending approval by County IT.

2. Equipment Lien: Under review by Dallas County IT.

3. Warranties/Pricing: Have added language to clarify & address any potential conflicts between the Master Agreement and the service publications. See Sections 4.1. and 6.4.

4. Insurance – County HR


H

eFax Rollout 2018-11 CIO is currently reviewing the updated end-user’s guide for eFax for approval so that this one can be closed out.

(Pending)

1-Ops Sean 2-Platform-I IT Infrastructure

Modernization

Initiative, combined

with Platform-G1 &

Platform-G2

2018-10 Desktop Support The September 2018 patch releases have been assessed and are scheduled to begin being pushed out on

10/9/18.

The new PC group policy for implementing Windows Firewall began deploying on 10/3/18 for all laptops and

tablets to meet CJIS requirements.

Infrastructure Modernization Desktop Refresh Phase III -


Replacements for the County Public Defender’s Office in FCCB have been completed, ones for the DA’s Office

are underway and the ones for the DCSO are scheduled to begin the week of 10/8/18.

Thirty-five (35) computers were installed for the DA’s Office during the week of 10/1/18.

Sixteen (16) computers installed for County Facilities thus far with four (4) pending installation.

Desktop Refresh Phase IV (Elections Poll Books) - All systems have been delivered to County Elections. We

are now looking at how to push the September updates to the laptops systems that were imaged over the past two

weeks in order to have them ready before the general election.

Desktop Refresh Phase V (DSCO MDC replacement) – The Commissioners Court has approved the

replacement of the Panasonic PCs. The IT Operations Team is networking with the IT Applications Team to

confirm the schedule for the deployment of the replacement assets in order to “retire” the in-service platforms.

Desktop Refresh Phase VI - Discussions continue with Dell and GTS to develop a lease program for the

County. At this time, we're reviewing both a 3- and 4-year lease models using a fair market value buyout at the

end of the lease to minimize costs. Assuming we receive approval to move forward, we are looking for a Q1

2019 kickoff. (Pending)

Bomgar - Configurations are complete and documentation released to the CIO for review. Awaiting IT

Management review and notification to staff of process changes for how vendors will access County assets

going forward.

Nutanix – System configuration complete and handed over to DBA team to begin the Civil database

migrations. Brief submitted to IT Management for review for Phase II to setup the remaining Civil virtual

machines, Criminal Cluster and Disaster Recovery systems.

TechShare Isilon - Production system configuration and deployments are complete and space concerns are

mitigated as of this report. Shelves were added to DR system this week and we're scheduling an OS upgrade to

complete the configuration.

Office 365 – Migration SOW is still under review.

Windows 2016 Upgrade - Continue to work with Applications to migrate systems to Windows Server OS

v2016. As the Nutanix environment comes on-line, the migrations will accelerate.

Network – All switches with the exception of the core switch at HHS/Elections have been replaced. The EOL

module on that system has been removed to meet CJIS compliance and we are awaiting the completion of the

General Election in November 2018 before scheduling the replacement as part of the Phase II CJIS compliance

effort.

2-Apps Tamica 2-Platform-J KRONOS upgrade TBD We have sent over the marked up Statement of Work from the Civil DA to Kronos. We received their edited

version back 10/2/18. They accepted several of the changes, but rejected the additional language recommended by

Dallas County as this order is under the IMMIX GSA contract. We have requested that the Civil DA’s Office

review the updated document and determine if we can accept the revised Statement of Work.


1-Ops Sean 2-Platform-

L

Platform

Stabilization

2018-09 Have started working on building patches for the Windows v10 OS and Windows v7 32-bit OS PCs and

anticipate re-starting desktop patch deployments after additional testing. (In progress with the next push

scheduled in October 2018.)

The Commissioners Court approved on 10/2/18 the engagement of an network consultant to assist with the

optimization assessment of the County Data Network as the County examines its options for fully

implementing network segmentation.

2-Apps Richard 2-Platform-

M

Microsoft

Enterprise Mobility

Suite Deployment

TBD In light of the 2-Factor Authentication needed for the CJIS compliance effort, intend to move forward with the

implementation of the InTune module of the EMS as soon as possible. Briefing for engaging Integration Partners

to assist with the deployment was approved by the Commissioners Court on 9/18/18 (In progress).


N

Mass Notification 2018-11 Next steps are:

o County to create two dial-casts (dial to page) - 10/5/18

o Collaboration Group - configure (1) virtual workspace for a designated group of users, conference calling or

Webex Teams

Training (6 seats – HSEM & Juvenile = Senders & Service Desk , IT = senders & Administrators)

2-Apps Richard 3-Plans-B Enterprise GIS

setup

2018-09 Anticipate a to the Commissioners Court on 11/6/18, pending the interim meeting with County Public Works in

order to provide County PW with a more detailed overview as to the anticipated GIS services.

5-Admin Vic 3-Plans-C MTF budget audit

and structuring

2019-01 Per follow-up discussions with the County Purchasing Office on the development of a contract Staffing RFP for

our future Staff augmentation needs, expect County Purchasing to submit the proposed RFP to the Court for

approval to release for bid in October 2018. (Pending)

4-

Security

Michael

A.

3-Plans-D Cybersecurity

Training &

Awareness

2019-03 The Commissioners Court approved the acquisition of a web-based LMS which the County IT Security Team

intends to leverage for conducting enterprise-wide cybersecurity awareness training. This platform will be used

for other enterprise learning needs as well. (The new CISO, Mr. Michael Anderson, is onboard as of 9/28/18

and this is one of his 6-month goals to have completed.)

Still plan to meet with Chief Bass of OHSEM to plan the next EM table-top exercise for the County Staff with a

cybersecurity emphasis. (The new CISO, Mr. Michael Anderson, is onboard as of 9/28/18 and this is one of

his 6-month goals to have completed.)

5-Admin Vic 3-Plans-E Data Driven Justice

Initiative

TBD County IT is currently in testing with LoopBack with the data the County has provided to them (In progress).

5-Admin Vic 4-People-A Vacancies 2018-12 Michael Anderson, the new CISO, started work at Dallas County on 9/28/18.

Welcomed Jamil Nikkon as a new IT Senior SQL DBA, filling the vacancy created by the promotion of

Kim Ingram to an IT Applications Support and Development Manager.

Note the retirement of Tim Murray, IT Senior Network Engineer on the IT Security Team, effective

9/30/18.

As of 10/1/18, moving forward with the applicable HR actions to fill the remaining four IT vacancies (i.e.,

Senior Project Manager, Senior Business Analyst, Senior Voice Engineer [approved by the Court on 10/2/18]


and IT Senior Network Engineer [which will need to be reclassified possibly as an IT Senior Security

Engineer]).

5-Admin Vic 4-People-B Certifications-

Stipends Review

TBD Per a follow-up discussion with Mr. Graham of County HR on 9/6/18, we note that County HR still has this item

under review in terms of confirming what components will be included in the policy proposed to the

Commissioners Court for consideration. (Pending)

5-Admin Vic 4-People-C Staff Recognition

and Development

NA The CIO plans to network with the County HR Office and the Civil DA’s Office the week of 10/15/18 to

schedule the IT Management Team for a series of HRM courses for FY2018-19.

The County IT Team recognized the following IT Team members celebrating their County Service

Anniversaries during the month of October 2018:

Caryn Warren, IT Senior Oracle DBA (6th) – 12 years (!!!!)

Andrea Andrews, IT Technical Support Analyst (23rd) – 12 years (!!!!)

Kimberly Thomas, IT Senior Systems Analyst (30th) – 12 years (!!!!)

Derek Yang, IT Senior Developer (29th) – 11 years (!!!)

Carlos Blanco, IT Senior Oracle DBA (10th) – 7 years

Ashley Arnold, IT Continuous Improvement Agent (22nd) – 7 years

Prasad Ravuri, IT Senior SQL DBA (27th) – 4 years

Varma Mudunuru, IT Technical Support Analyst (19th) – 3 years

Lisa Green, IT Senior Business Analyst (24th) – 2 years 5-Admin Vic 4-People-D IT Organizational

Review

2018-12 The CIO plans to begin discussions on and planning for an IT organizational review during the week of

10/22/18. (Still planned for the noted week.)

The IT Staff Survey is being distributed to the IT Team to complete by 10/12/18. (In progress)

Documents

Team Lead Item # Description Projected …...Attachment B - County IT Progress Forward Report - 20181009 - ver001 Page 1 Team Lead Item # Description Projected Completion Date Update