Tamer Said Gomaa’s Resume

2013

Resume2013

Tamer Said Gomaa

Personal Information:

Marital status: Married.

Nationality: Egyptian.

Date of birth: October 26th, 1977.

Military Service: Completed.

Mobile: (+2) - 010-903-19003

(+2) - 03-432-1431

E mail karebiano15@hotmail.com

Place of Birth: El – Betash , El Hanafya Street – Alexandria

Objective: Seeking for a rewarding opportunity that fit with my career life plan and satisfy my financial needs that can add and develop my experience.

Education: 2000: High Institute for Hotels and Tourism - Alexandria University

1996: El-Orman Secondary School for Hotels and Tourism – Alexandria

Languages: Arabic: Mother tongue

English: Fluent

Computer Skills:

Good command of windows (3.1 / 95 / 98 / 2000 / XP), Microsoft Word, Excel and PowerPoint.

Internet search and browsing skills

Work experience:

03/15-Current Steigenberger Makadi 93 rooms (Hurghada) Reservation Manager Jaz Makadi Star 167 rooms (Hurghada) Reservation Manager

Jaz Saraya Palms 102 rooms (Hurghada) Reservation Manager In charge of totalling 362 rooms. Working in opera system version 5. Trained new staff. Reporting to the Front Office. Send daily materialization report. Quarter Report

08/14-02/15 Desert Rose Resort (Hurghada) Reservation Manager In charge of totalling 912 rooms. Working in opera system version 4. Trained new staff. Reporting to the revenue manager. Send daily materialization report. Quarter Report

07/12-07/14 Serenity Fun City (Hurghada) Reservation Manager In charge of totalling 519 rooms. Working in opera system version 4. Trained new staff. Reporting to the revenue manager. Send daily materialization report.

05/11-06/12 WadiLahmy Azur (MarsaAlam)

Reservation Manager In charge of totaling 155 rooms. Updates rates and restrictions throughout all

distribution channels. Conducts daily verification of data relating to per-

diem hotel activity: occupancy rate, nights per person, rooms sold, average rate, etc., in order to establish a sales forecast and adjust the pricing policy and number of available rooms, segment by segment.

Secures regular access to information relating to services and rates offered by competing hotels.

05/10- 04/11: Sol Y Mar Solaya& Sol Y Mar Dar El Madina(Marsa Alam)Reservation Manager

In charge of two hotels totaling 349 rooms. Setting job profile and selection criteria for

reservation team. Managing a reservation team of 4 persons. Managing by objectives, setting individual targets

for the team. Producing reports on daily, monthly reports for :

Materialization, pick up, selling strategy, market share, Occupancy development chart, Market segments, Business mix, special promotion production, forecasting and loyalty program production

Training and developing for team members. Working closely with F.O. and Sales team. Setting a network of travel agency connections.

11/08- 04/10: WadiLahmyAzur Resort (MarsaAlam)Assistant Reservation Manager

09/07 – 10/08: Habitat Hotel (Saudia Arabia) Reservation Supervisor

4/ 07- 09/07: Hilton Sharks Bay (Sharm El Sheikh)Acting Reservation Supervisor

04/05-03/07: Hilton Long Beach Hurghada Resort (Hurghada)Senior Reservation AgentThe largest Hilton hotel in Middle East (912 rooms)

09/03 – 04/05: Hilton Long Beach Hurghada Resort (Hurghada)Reservation AgentOpening Experience

09/99-11/01: Club Azur Hurghada (Hurghada) Reservation Clerk

Systems and Programs:

Fidelio MC "Material Control Store Keeping" (System handles store requisitions).

Ability to solve some software problems (Fidelio, CRIS Interface, Opera PMS )

Good knowledge of different hospitality software: Opera, HIS, Netrez, Hilstar& Fidelio, Comsys, Lebica system.

Training & Development:

Night Manager From 01-05-2013 till 01-06-2013

Yield Management

25 Hilton university E leaning courses

Business Writing

Hilton Hhonors Training

Service Excellence “WOW Factor”

Telephone Skills

Train the Trainer

Supervision 2

Operational Hotel Finance & Profitability Strategies

Managerial Skills

Reports preparation and presentation skills to corporate top management.

High level of communication skills with all integrated areas within the hotel.

Setting Management By Objective system (MOB) within the commercial team to achieve the budgeted sales forecast.

Providing leadership to my team.

Setting training programs for employees to overcome the weak areas within the team and to build second line management.

Implement Leadership model for subordinates and apply the team members' development module.

Holds regularity staff briefing and weekly meeting Revenue Proposal, Business Review Meetings (BRM), Yearly Plan and Daily Review for all Front Office Manager Reports.

Duties and responsibilities

Handling of reservations by telephone, mail and fax

Handling of group and meeting enquiries

Updating reservations via the CRS system

Check maintenance of the established standards in the Reservation Department

Check the correct application of rates by the Reservation Co-ordinators

Responsible for correct management of reservation document

Support the Yield Manager in controlling rates in Fidelio.

Adherence to Company Credit Policies

Exact knowledge and correct application of various rates

Passing on sales leads to the Sales Department

Optimal communication and with all other departments, in particular Front Desk and Accounting

Support the Yield Manager in drawing up statistics and reports

Supervise quality checks for individual & group reservations

Acceptance and entry of reservations by telephone and fax

Constant checking on input reservations and updating inputs in the computer

Call-off / updating of reservations via the CRS system

Knowledge and correct application of various rates and rate codes

Confirmation of reservations by letter or fax

Observance of the established standards of service

Set up/maintain an efficient filing system

Support for the DBD or the Revenue Manager and the entire Business Development Department in maximizing revenue

Ensuring the satisfaction and loyalty of guests / customers by an optimal service, taking account of the established standards.

Ensure commercial management techniques of availability control are applied to achieve a maximisation of room sales and revenue for the hotel.

Ensures availability is reviewed as per required standards and all restrictions are recorded.

Supervise the taking of reservations and operate systems in accordance with company standards.

Ensure the department operates with a sales attitude and all personnel are aware of sales opportunities within the hotel that will assist with the maximisation of revenue.

Ensures accurate advance booking count and forecasting is carried out.

Ensures all refused business is recorded with reasons of refusal.

Ensures the wellbeing of all reservations department personnel compile department working schedules and ensure department meeting are held as per plan.

Carry out all interviews for prospective reservations sales agents, ensures department orientation is carried out for new team members and supervise training, training schedules, records and corrective/ re-training.

Ensures the Revenue Manager is kept informed of all development within the department.

Develop and maintain a high level of communication with all major sources of business and all national sales offices and advise the Revenue Manager of any feedback.

Adhere to all company credit policies to ensure all revenue expected will be received.

Communication skills

Efficient and friendly support to other team members within own and other departments.

Take part in communication meetings on a regular basis.

Always co-operate with my colleagues.

Participation in meetings and training courses.

Managing Develop the reservation and the group& tour teams to maximize revenue on every call.

Ensure that the up-selling and cross-selling remain core strategies for maximizing revenue within and across customer profiles.

Team Management

Ensure regular communication meeting are held within the reservation team.

Actively develop team members, skills and performance through coaching and training to develop all personnel to their full potential.

Follow the hotel credit policy and procedures.

Train, develop, guide and motivate the Reservation team.

Re-enhancement the business relationship between the reservation department and the front office department as well as the accounting department, to ensure reaching the maximum occupancy and revenue for the hotel through the hotel standards and policy.

Hobbies: GYM, Swimming, Reading, travelling and internet browsing.

References: Ahmed Naguib (Room division) 01152952222

Rafik badawy (Revenue manager 01003459577

Documents and Certifications

Available upon request

Tamer Said Gomaa

Team Management

Ensure regular communication meeting are held within the reservation team.

Actively develop team members, skills and performance through coaching and training to develop all personnel to their full potential.

Follow the hotel credit policy and procedures.

Train, develop, guide and motivate the Reservation team.

Re-enhancement the business relationship between the reservation department and the front office department as well as the accounting department, to ensure reaching the maximum occupancy and revenue for the hotel through the hotel standards and policy.

Hobbies: GYM, Swimming, Reading, travelling and internet browsing.

References: Ahmed Naguib (Room division) 01152952222

Rafik badawy (Revenue manager 01003459577

Documents and Certifications

Available upon request

Tamer Said Gomaa