Talent Development Programme 2013

Employee Programmes

What we have done in 2012• In 2012, we have run the following mandatory

employee courses: -– Equality & Diversity – 600 + employees

• We have also supported training in the following areas: -– Presentation Skills– Personal Effectiveness– Time Management– Customer Services Team Training– Telesales Team Training– Negotiation Skills– First Aid Training

Overview

• Most training to be delivered by Ted Learning as ILM accredited business partner of Wolters Kluwer UK.

• Some employee training to be delivered by Ted Learning in partnership with Telford College.

• Training to be blend of face to face, some with actors and utilising e-learning and at desk learning.

What’s different in 2013• From Jan 2013, training will take a different approach and will

be more ‘joined up’ rather than lots of independent courses, we will offer modules and the chance to gain a formal business qualification.

• We will be introducing a self booking system – all employees will be responsible for booking themselves onto training through an internet based system – reducing the need for mop up sessions

• Three types of training programmes to be offered in 2013: -– The WK Manager – accredited programme with Institute of

Leadership & Management (ILM)– Employee Programmes – accredited programme with Telford College

(TC)– Voluntary skills support courses – accredited one off courses offered

to support both manager and employees

THE WK TEAM LEADER ACCREDITED PROGRAMME

The ‘WK TEAM LEADER’• As part of our management offer we are

launching: – Level 2 Team Leading

• Qualification is a programme with modules.• Level 2 offered at 2 levels – Award &

Certificate• Award can be completed within 6-12 months,

Certificate over 12 -18 months.

Programme Overview

• Level 2 Qualification in Team Leading• Designed for employees in a team leading

role or new junior management role or for employees identified as future managers

– Award – 3 modules (3 credits)– Certificate – 10 modules (13 credits)

WK Team Leading Qualification

• Award– Developing yourself as a WK

team leader – Induction and coaching in the

workplace – Diversity in the workplace

• Certificate– Developing yourself as a WK

team leader – Induction and coaching in the

workplace – Diversity in the workplace – Developing a team– Communication– Briefing the team– Managing yourself– Leading your Work Team– Motivating the work team to

perform– Planning and monitoring

work

WK Team Leading Qualification

YEAR ONE – Developing yourself as a

WK team leader – Induction and coaching

in the workplace – Diversity in the

workplace– Communication– Briefing the team

YEAR TWO– Developing a team– Managing yourself– Leading your Work Team– Motivating the work

team to perform– Planning and monitoring

work

One off Modules

• The following modules can also be offered to both Managers and team (where applicable) as one of our accredited courses: – Writing for Business– Giving Briefings and Presentations in the Workplace– Managing Projects– Influencing others at work– Decision Making & Problem Solving– How to manage remote workers

THE WK EMPLOYEE ACCREDITED PROGRAMME

Employee Courses

• Focused courses offered to specific departments to support personal and team development.

• To include: -– Customer Services – Telesales – Administration – Business & Admin– Facilities

VOLUNTARY SKILLS SUPPORT COURSES

Voluntary Courses 2013• The following courses will be offered to all employees as a

way of supporting personal development: -– Presentation Skills (introduction 1 day and advanced 1.5 day)– Negotiation Skills (sales focused – 1.5 days)– Personal Effectiveness (1 day)– Time Management (1/2 day)– Interview Skills (1/2 day) – Driving Top Achievement (1/2 day)– Office Training – Excel, PowerPoint etc…– Level 2 ITQ Diploma – 9 days

• We will also continue to support the business with department specific requests for training

Any questions or suggestions about specific training needs?