Taking Corporate Banking Mobile

8 April 2023 Confidential 1

Taking Corporate Banking MobileJohn TupperSenior Principal Solution ConsultantUSA

Our software underpins electronic payments throughout retail and wholesale banking, and commerce, all the time, without fail.Yasuyuki Endoh, Senior Engineer, Japan

Agenda

• Introduction

• History of mobile banking • Moving from consumer to corporate banking• Industry adoption and growth in mobile banking

• Optimizing the corporate banking mobile experience• Understanding what makes a corporate mobile offering successful

• Corporate and employee benefits of mobile

• Q&A


8 April 2023 Confidential

Historical Perspective on Mobile Banking

3

History Repeats Itself

“Our clients aren’t willing to use the public Internet for electronic banking.”

–A Cash Management Executive,

circa 2000 “…sees virtually no

demand for mobile banking among midsize

or large corporate clients.”

–Director of Treasury Management for

Iberia Bank quoted on CFO.com, November 2010

–A Bank Technology Executive,

circa 1991

“That Windows thing is just a fad; our corporate

clients will never adopt it.”


The explosive growth in mobile banking began with consumers


Consumer mobile payment adoption is global

Source: ACI Worldwide study of 4,200 consumers in 14 countries, Q1 2012

13%15%

21%21%23%

28%30%30%

35%37%

45%45%

48%64%

66%

FranceCanada

GermanyAustralia

U.K.Italy

SwedenU.S.

AVERAGEBrazil

SingaporeU.A.E.

South AfricaIndia

China

Percentage of Consumers That Used Mobile Phone to Make a Payment in the Last Six Months


Industries Are Adopting Tablets at Different Speeds

Source: Good Technologies

Percentage of Enterprises Adopting iPad by Industry (2010)

36.8%

11.4%10.5%

8.8%

8.3%

4.4%3.9%

3.1%2.6%2.2% 2.2% 5.7%

Financial ServicesHigh TechHealthcareLegalGovernment/PublicWholesale/RetailBusiness/Prof ServicesEntertainmentEnergy/UtilitiesCommunicationsManufacturingOther


Executive Device Preferences Are Changing Rapidly

Source: “The Untethered Executive: Business Information in the Age of Mobility,” Forbes Insights

Laptop computer

Smartphone

Desktop computer

Netbook computer

Internet-enabled tablet

WAP phone

87%

82%

76%

31%

27%

15%

Percentage of executives reporting current use of

devices for business purposes

Percentage of responses to statement “I will use a tablet more frequently than a computer within

the next three years”

28%

37%

10%

20%5%

Strongly agreeAgreeDon't knowDisagreeStrongly disagree


2011

Enterprise Adoption of Mobile by Sector

The Financial Services Sector Dominates Enterprise UsageSource: Good Technology


The Ascent of Corporate Mobile

Source: “Corporate Mobile Banking: Revolutionizing Cash Management”, Celent, Dec 2011


Strategic Opportunities for Banks

Mobile Banking

• Using a mobile phone to access a bank account and make payments

• Banks should actively invest and expand this channel now, in particular for corporate treasurers

Mobile Commerce

• Using a mobile phone to buy products

• Driven by e-commerce companies looking to uplift their product sales and generate revenue from advertising

• Banks should partner with these companies to learn and offer their financial services as part of that shopping experience

Mobile Money Transfer (Mobile Person-to-

Person or P2P)• Basic payment

service to the un/underbanked in developing countries

• Banks should consider bolder moves – partner with telco or launch their own global mobile money transfer service

Source: “Mobile Payments: Three Winning Strategies for Banks,” SWIFT White Paper



Optimizing the corporate banking mobile experience

12

Need to update my cash flow

forecast

Let me see if that $30M payment arrived in our

account in Taipei

Security alerts for off-hours activity?

I’ll have to the check approval

status for today’s sweep.

I’m running so late — good thing

I can approve these wires before

cutoff without going back to

my office

A Day in the Life of a Corporate Treasurer


Key Features for a Multichannel Corporate Banking Solution

Source: TowerGroup


Features DescriptionData consistency Make balance information consistent across

channelsCurrent-day transaction data Make transactions available to all channels at

same timeTransaction initiation Perform initiation on appropriate channels,

including business to bank (B2Bank)Transaction approval Approve transaction on any channel, regardless of

how they are initiatedException resolution Provide exception resolution on all channels

Security administration Manage security functions on a cross-channel basis

Entitlement management Enable administrators to entitle users online for all channels

Client-level preferences Allow preferences to be set online for all channels

Account management/onboarding Provide ability to view and approve eBAM or other onboarding requests, regardless of how initiated

Mobile Offering Should Consider Advances in Online Channel

Technology advances have enabled a virtually unlimited number of customized user experiences• Dashboards• Portlets• Personalization• SOA• Enhanced branding and

packaging• “Super-user” customization of

reports and workflows that can be extended to the client

• AnalyticsSource: TowerGroup


Tailor the Experience to Maximize Value to the User

Device considerations

• How easy is it to perform data entry?

• How much data can be presented on the screen at once?

• Does the device have a touch screen?

• How easy is it to multitask?

• How do you optimize workflow to minimize “clicks”?


Do Not Reinvent the Wheel to Support Additional Channels

Leverage:

• Existing entitlements framework

• Existing interfaces

• Enterprise (i.e., consumer) mobile infrastructure

• Security investments (where it makes sense)


Address Security with Both Channel-Appropriate Solutions and Cross-Channel Solutions

• Most early-to-market smartphone solutions are relying on the same authentication methods in use for online portals• Physical tokens are not the most practical solution• Reliance on one-time password (OTP)-generating tokens proved

to be vulnerable even before the recent breach into the RSA SecurID servers

• Recent Zeus attacks on BlackBerry and Android devices demonstrate additional vulnerabilities

• Distribution of applications through app stores increases potential for introduction of malware

• Tendency of tablet users to transfer sensitive business data at higher rates than those using smartphones is a concern that needs to be addressed


Assessing the Options/Things to Consider

Access channels• Web/Browser-based• Native Application • SMS Text

Device Support• Android, Blackberry, iOS, etc.

Security• Authentication /Tokens• Transaction monitoring

Features• Remote Deposit Capture (RDC)• Entitlements• Approvals

Cost


A Fully Realized Corporate Mobile Offering

Rich Feature Set

Broad Device Support

Leveraged Infrastructure

Layered Security

Enterprise Entitlements

Real Time and Consistent Data

Unique Offerings to Drive Loyalty



Corporate and employee benefits of mobile

21


Benefits of Mobile Banking to Your Customer Base

Corporate‒Continuity of job performance ‒Anytime, anywhere access‒Anytime, anywhere visibility‒Uninterrupted customer support‒Simplified operations‒Enhanced User Security

Employee‒Continuity of tasks‒Time management‒Anytime, anywhere access‒ Job satisfaction‒Location Based Services‒One Click Access to Support


Questions

23

Speaker Information

John TupperSenior Principal Solutions Consultant

ACI Worldwide, [email protected]

+1-704-423-8737

Visit ACI @ SIBOSHall 2

Stand #2A07


mailto:[email protected]

Documents

Taking Corporate Banking Mobile