TAKE YOUR BANK FROM GOOD TO GREAT: A TRANSFORMATIVE APPROACH TO TRANSACTION BANKING

Part 2

2

ACI wrote Part 1 on what transforms good banks into great financial institutions. In it, ACI

stated that a shift in thinking around the following five critical areas catapults good banks into

operational, financial and commercial greatness.

Great banks:

1. Are industry trailblazers that chart a way forward into the new world of real-time payments

2. Integrate payment hubs into legacy systems and use them to usher legacy capabilities into

new structures

3. Create relevant solutions tailored to the real needs of small- and medium-sized enterprises

4. Use the cloud to elevate their position in the industry

5. Engage in IT projects that advance their product or service offerings, focusing resources on

solid solutions that attract new customers

If a bank wants to move from good to great, there are five additional areas they must consider.

Good banks look for functionally sound IT solutions.

Great banks go a step further by demanding excellence

in their non-functional requirements (NFRs) as well.

They understand that security, reliability, availability,

scalability and testability in this area make up the glue

that holds their IT solutions together.

6 PURSUE BALANCED IT SOLUTIONS

EXECUTIVE SUMMARY

Good banks offer online banking. Great banks look for

innovative ways to bring simple yet robust solutions

to smartphone screens. Consumers want to bank

anywhere, anytime. Great banks meet them at their

point of desire with solutions that let them pay, save

and work whenever and wherever they want.

7 MAKE ROOM FOR ROBUST MOBILE BANKING

Take Your Bank from Good to Great: A Transformative Approach to Transaction Banking, Part 2

Good banks charge their best treasury accountants

with managing and implementing Basel III regulation.

Great banks view Basel III as an occasion for

fundamental change in all aspects of their operations.

They realize that Basel III will only grow in scope and

importance over time. They look beyond Basel III for

ways to improve the strength of their protection from

liquidity and capital risk. Such proactive management

of reserve and liquidity requirements enables great

banks to offer innovative and highly relevant products

to their customers.

8

LOOK AT REGULATION AS AN OPPORTUNITY FOR INSTITUTIONAL CHANGE

3

Every minute, banks gather data about the behaviors

and preferences of their customers. Good banks

collect and safely store loads of consumer data. Great

banks do more than just collate their data into one

place. They understand that the real power of big

data lies in leveraging it to create the products their

customers are predisposed to buy. They realize what

many good banks haven’t figured out yet — all the data

in the world is useless until it is applied to everyday

operations.

The result? Great banks anticipate what financial

products will be in demand before their customers

know they need them.

9 BE A DATA ANALYZER

Transaction banking runs on trust. Lose it and

banks lose their standing in the marketplace. Good

banks work hard to win and keep their customers’

trust with secure, accessible, reliable platforms.

Great banks understand that trust starts with their

vendor relationships. Instead of viewing suppliers as

expendable outsiders, great banks seek to establish

trusted relationships with vendor partners who

share their vision for providing systems, products

and platforms that consumers can trust to safely

conduct business and banking every day. They look for

vendors capable of more than filling orders; they seek

relationships with experts who guide their thinking in

areas of weakness and during times of institutional

renovation.

It’s easy to read a list of steps and feel inspired. The

hard work comes in applying lessons learned and

forging a change in thinking, attitude and operational

behavior within the organization. Refuse to make

excuses for your bank’s performance. Don’t settle for

good when you can be great.

10 SEEK PARTNERSHIPS, NOT VENDORS

CHANGE YOUR BANK

4

ACI Worldwide, the Universal Payments

(UP) company, powers electronic payments

for more than 5,100 organizations around

the world. More than 1,000 of the largest

financial institutions and intermediaries,

as well as thousands of global merchants,

rely on ACI to execute $14 trillion each day

in payments and securities. In addition,

myriad organizations utilize our electronic

bill presentment and payment services.

Through our comprehensive suite of

software solutions delivered on customers’

premises or through ACI’s private cloud,

we provide real-time, immediate payments

capabilities and enable the industry’s

most complete omni-channel payments

experience.

Americas +1 402 390 7600 Asia Pacific +65 6334 4843 Europe, Middle East, Africa +44 (0) 1923 816393

© Copyright ACI Worldwide, Inc. 2017 ACI, ACI Worldwide, ACI Payment Systems, the ACI logo, ACI Universal Payments, UP, the UP logo, ReD, PAY.ON and all ACI product names are trademarks or registered trademarks of ACI Worldwide, Inc., or one of its subsidiaries, in the United States, other countries or both. Other parties’ trademarks referenced are the property of their respective owners.

ATL6395 07-17

WWW.ACIWORLDWIDE.COM

@ACI_WORLDWIDE

CONTACT@ACIWORLDWIDE.COM

WWW

LEARN MORE