Tailoring VQM Webinar Dec2007

8/3/2019 Tailoring VQM Webinar Dec2007

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Copyright 2007 Infor. All rights reserved. www.infor.com.

Tailoring your Quality ManagementSystem in a Competitive Marketplace

Heather DriscollInfor Presales Business Solutions Consultant


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The Premise

2 Copyright 2007 Infor. All rights reserved. www.infor.com.


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Presentation Premise

Manufacturing environment will continue to change rapidly

Competition will be intense

Radically new products and processes will emerge

New management and labor practices will emerge

Manufacturing will remain one of the principle means ofcreating wealth


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Tailoring Quality Management Systems

Tailoring a quality management system to the specificneeds of your organization is easier said than done

What helps this process? Quality system models

Standards (ISO9001, AS9100, TS16949, QSR, ISO13485)

RegulationsAnd Experience


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Customers Expectations

Maximize the value relationships among quality, serviceand price

We can have it all attitude among customers force flexibleand adaptable manufacturing systems

Basis of competing for their business creativity andinnovation


6/376 Copyright 2007 Infor. All rights reserved. www.infor.com.

Manufacturing Response to Customers Expectations

Enhance communication and knowledge-sharing for rapidresponse to market forces

Information and knowledge on all aspects of manufacturing must beinstantly available in a form that can be used for decision making

Global distribution of highly competitive production resources

Skilled workforce is critical for maintaining flexibility and responsiveness

Develop innovative process technologies that supportchange scope and scale of manufacturing

Find the optimum position in a better-faster-cheaper

competitive triangle Optimize responsiveness, quality and profitability of the system



Case Study

Company

Privately owned

Fabricate complete engine tubeassemblies

1 plant

Objectives

Increase on time delivery

Administration cost reduction

AS9100 certification

Real-time visibility

Challenges

All manual process

Complex aircraft industry requirements

No Quality system in place

Need Lot Traceability

Solution

Infor Visual Quality

Results

Live in 6 months

No addition to IT staff

AS9100 certified

Benefits Productivity increase 10%

Decrease in Admin Costs 15%

Increase On Time Delivery 25%

ROI under 1 year


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What is VQM?




Infor Visual Quality Management (VQM) What is it?

A highly integrated quality information system that letsquality management and business performance be

managed as strategic issues

One stop shopping for an e-QA system with the abilityto grow our systems as our business needs grow.Our customers appreciate the new quality system

because it allows the company to respond faster totheir questions and requests.



A Proven Solution

10+ years of development and refinement

Over 600 installs, both domestic and international

Designed to meet various industries Quality needs

Designed with ERP and MES system interfaces in mind

Better yet, VQ is built on QA systems that havebeen in the manufacturing sector for years andsupports our ISO initiatives.


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Benefits of VQM




Benefits of Visual Quality Management (VQM)

Sixteen fully integrated modules

Built around your business process

Works in parallel with ERP systems Covers all areas of quality management:

Quality Control (SPC, PDM, Inspection, etc.)

Quality Assurance (Documentation, Process Mgmt.)

Supports ISO9001, AS9100, TS16949, etc. efforts (Across the system)

Finance (Cost of Quality)

Management (Advanced Reporting, Audits, etc.)

Since all the data collected is in electronic form theease by which trend analysis is done is a hugebenefit. It answers the question: From a qualityperspective, what should we be focusing on?



Benefits of Visual Quality Management (VQM) contd

Groupware / Collaboration is built-in

Direct email activation and functionality

Data sharing across modules & functions Real-time To Do Lists for each user

Automatic scheduling and event management

Build and manage teams, groups, etc. Collaborate between employees, supplier representatives, and

customers

Replaced 5 isolated quality system databases with one.Information is more accessible and more accurate, to thebenefit of all quality-related processes . The new systemgives people a single source for data, which has really

improved the information flow within our company. That, inturn, makes many processes more efficient.



Benefits of Visual Quality Management (VQM) contd

Advanced reporting & EIS functions

Numerous standard reports and tools

32-bit reports / SQL-compliant data Custom reports can draw data from both systems

Features available across the system:

Cost of Quality and Trend Analysis

Object link or embed

Manage quality across multiple plants

Assign tasks/people/deadlines (To Dos)


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VQM Process Flow



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CustomerCustomer

ManagementManagement

FMEAsFMEAs

ControlControl

PlansPlans

QualityQualityPlansPlans

Infor VISUAL Quality Management

SupplierSupplier

ManagementManagementEmployeeEmployee


DocumentDocument

ManagementManagementProductProduct

DocumentationDocumentationProcessProcess

ManagementManagementPreventivePreventive

MaintenanceMaintenanceCalibrationCalibration


InspectInspect

Data CollectionData CollectionSPCSPC

NCMNCM

NonconformanceNonconformance


PCAPCA

Preventive &Preventive &

Corrective ActionCorrective Action

COQCOQ

Cost OfCost Of

QualityQuality

Audit ManagementAudit Management

APQPAPQP

AdvancedAdvanced

ProductProduct

QualityQuality

PlanningPlanning

PPAPPPAP

ProductionProductionPartPart

ApprovalApproval

ProcessProcess

Task and TeamTask and Team

ManagementManagementReportsReports

Project ControlProject Control


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Customer Management

Customer list

Unlimited number of entries

Complaints, questions, RFQs, suggestions

Contract reviews

Customer survey generator/manager

CustomerCustomer


Our customers appreciate the new qualitysystem because it allows the company torespond faster to their questions and

requests for documents.


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Supplier Management

Supplier inventory

Unlimited number of entries

Approved supplier list

Supplier survey generator/management tool

Manage feedback, suggestions, complaints, RFQs

Allows documentation and automation of supplier ratingsprocess

SupplierSupplier


Ability to capture receiving data (actualreview as well as receipt of necessarydocuments) promptly and with reduced

paperwork.


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Employee Management

Employee profiles

Skills, education, certifications

Job descriptions, surveys and performance reviewsTraining records and course scheduling

Employee contact log

Suggestions, peer reviews, attendance, etc

Project Teams

Meeting agendas and minutes

Action items with responsibilities & due dates

EmployeeEmployee


Improved training record keeping for

employees


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Document Management

Setup and Administration

Master list of documents

Approval and distribution listsOriginal documentation location

Utilize existing document with link

Indexing and Management

On-line company dictionary

Revision, Notification, and Distribution

Check Out/ Check In

Schedule and record document Audits

DocumentDocument



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Product Data Documentation

Master list of part documents

Manage change requests

Schedule and record document audits

Inventory all products and characteristics

By customer or supplier

On-line inspection and test instructions

Basis for inspection plans and control plans

FMEAs (Potential Failure Mode and Effects Analysis)

Understanding critical or key characteristics andknowing where to sample vs. 100% inspect.

ProductProduct

DocumentationDocumentation


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Process Management

Define inputs/outputs

Customer focused

PROCESS - part number independent

Based on IPM methodology (KIV/KOV)

Three level modeling and documentation

Area, activity and key element(s) or critical characteristic(s)

Manage change requests

We created 18 Product families in Process and thusreplaced monitoring and managing 5000 parts.

ProcessProcess



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Preventive Maintenance

Inventory of all capital equipment

Handle 1-n components

Preventive maintenance scheduling

by Calendar, Usage or Both

Reactive maintenance documentation

Maintenance tracking - parts/ labor hours

Spare parts inventory

PreventivePreventive

MaintenanceMaintenance


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Calibration Management

Inventory of all measuring equipment

On-line calibration instructions

Schedule & record calibrations and gage studies

Allow for multiple characteristics per device

Graph calibration results - interval analysis

Device check in / check out

CalibrationCalibration


Software keeps records about all calibrated devices. Not only is itimpossible for devices to fall through the cracks, the new approachhas eliminated a lot of document handling. We were planning onhiring one more person in the calibration lab to keep up with our

growth, but that is no longer necessary.


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Inspection

Linked to specs in PDM and Process management

On-line viewing work instructions and blueprints

On-line data collection for receiving, in-process and out-going final audit

Linked to Nonconformance Management

Cp/Cpk, PPM and other reporting by gauge, machine, operator, supplier, operation,

part #/characteristic, time period, serial number, etc.

Parts specific controls plans

SPC charting via collected data from Product and Processcharacteristics. We have learned first hand, by controlling

our data, we continue to control our costs.

InspectInspect

Data CollectionData Collection


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VQM Statistic Process Control (SPC)InspectInspect

Data CollectionData Collection


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Nonconformance Management

Single system to track all nonconformances

Internal issues (part specific and system issues)

Customer complaints, returns and warranty Supplier issues

Can be entered manually or automatically posted fromproduct and process test results

Tracking by defect type, vendor, part number, program, cause,plant/division, etc

Dispositions (multiple) and Approvals

Verification

Linked to associated Corrective and preventive actions

Maintain audit trail

NCMNCM




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Nonconformance Management

The softwares use of pre-established values for

specific data fields has improved the uniformity ofnonconformance reporting. These NCM reports,now digital, are stored on the server and availableto those who need them from their PCs. Access isimmediate. This alone has reduced cycle time forhandling NCMs from weeks to minutes. Theimprovements in reaction time and cycle time have

been phenomenal. In addition, two peoplepreviously dedicated to filing NCM forms havebeen reassigned to other work.

NCMNCM




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Preventive and Corrective Action

Inventory of all preventive & corrective actions

Generated internally, by the customer or issued to Suppliers

Manage different types of corrective actions

Identify by part #, supplier, NCMs, etc.

Assign employees and due dates

Record-keep all related meetings and action items

Assure effectiveness through scheduled follow-upsAutomatic re-generation of failed corrective actions

Maintain audit trail

PCAPCA

Preventive &Preventive &

Corrective ActionCorrective Action

Project ControlProject Control


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PPAP

Understand yields before full production begins

Contains all Elements of PPAP

(Production Part Approval Process) or trial runsProvides management of each PPAP element

Complete change control and traceability

Each element pulls data from other VISUAL Qualitymodules, or you can use links to existing documentation

PPAPPPAP

ProductionProduction

PartPart

ApprovalApprovalProcessProcess


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APQP

Structured around the 5 step APQP (Advanced ProductQuality Planning) process

Pulls information from other VQ quality systems like PPAPsystem (real-time information)

Full status tracking and management of allelements/checklists of APQP

APQPAPQP

AdvancedAdvanced

ProductProductQualityQuality

PlanningPlanning


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Audit Management

Auditing structured around your system

Generation of checklists/questions or link to associatedaudit documents

Generation of audit schedules with copy features forgenerating 3 to 5 year plans

Documentation of observations, findings, nonconformance,and corrective actions

Audit ManagementAudit Management


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Cost of Quality

Automatic posting from other modules

Categorize appraisal, preventive, internal andexternal failure costs into an unlimited number ofcategories

Analyze against unlimited number of measurementbases

Provides true activity based quality costing

COQCOQ

Cost OfCost Of

QualityQuality


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Cost of Quality contd


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Summary



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VISUAL Qualitys Value to your Organization

The Infor Visual Quality Management provides asolution for success including the tools to:

Tailor your Quality System for optimal competitiveposition

Standardize your Processes

Collaborate with your suppliers, customers, partners

Secure senior executive support to drive systemadoption and compliance

Implement Early Warning Programs for defectivematerial and/or delivery issues


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Summary

As you can see, the Infor Visual Quality solutionprovides many opportunities to increase efficiencyand reduce nonconformances, thereby decreasingcost of goods sold and increasing earnings.

As stated earlier, tailoring a quality managementsystem to the specific needs of your organization iseasier said than done.

Utilizing one integrated quality assurance system begins thejourney of moving from isolated islands of systemsinformation to one comprehensive solution.

We provide the people and the tool to help you achieve andmaintain your specific goals.

Thank you for your time and participation!

Documents

Tailoring VQM Webinar Dec2007