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User Guide
System Administration: User Entitlement
September 2017
System Administration: User Entitlement
Published: September 2017 i
Disclaimer
This document is issued by HSBC Bank plc (‘HSBC’). HSBC Bank Plc is authorised by the Prudential
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© Copyright. HSBC Bank plc 2017 ALL RIGHTS RESERVED.
System Administration: User Entitlement
Published: September 2017 ii
Contents Disclaimer ........................................................................................................................... i
About System Administration—User Entitlement ......................................................... 1
Before you begin ........................................................................................................... 1
Setting up new Users ............................................................................................................... 1
Modifying existing User entitlements ..................................................................................... 1
Administrative Control ............................................................................................................. 2
Transaction Control ................................................................................................................. 2
Entitling HSBCnet Users ................................................................................................... 3
Types of entitlements .................................................................................................... 4
Administrative User Entitlements—Overview ....................................................................... 4
Account Services and General Services entitlements .......................................................... 5
Auto-entitling Initial System Administrators (ISA) ................................................................ 6
Auto-entitlement—Frequently Asked Questions.................................................................. 7
Auto entitling System Administrators and End Users .......................................................... 7
Auto-entitling new System administrators and End Users ................................................... 7
Auto-entitling existing System Administrators and End Users: .......................................... 10
Entitling yourself as System Administrator .............................................................. 11
Entitling New System Administrators and End Users ............................................. 11
Entitling existing Users ............................................................................................... 14
Copying entitlements .................................................................................................. 18
Entitling Users to HSBCnet services ......................................................................... 20
User entitlements by Service Category ................................................................................ 21
Account Services ............................................................................................................ 23
Account Information .............................................................................................................. 23
Automated Clearing House services (ACH) ......................................................................... 23
ACH Credit ........................................................................................................................ 24
Entitling ACH payment sets on accounts ............................................................................ 25
ACH Debit ......................................................................................................................... 26
Balance and Transaction Reporting ..................................................................................... 27
Cheque Outsourcing Service ................................................................................................ 27
Corporate Trust and Loan Agency—Bond Admin Reporting service ............................... 28
Document Image Retrieval—Imports .................................................................................... 29
Document Image Retrieval—Exports ................................................................................... 29
Eurozone payments ............................................................................................................... 30
Export Accounts..................................................................................................................... 31
Export Accounts—DC Confirmation ..................................................................................... 31
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Published: September 2017 iii
Export Accounts–Pre-Shipment Finance ............................................................................. 32
Export Accounts–Post-Shipment Finance ........................................................................... 32
Fund Services ......................................................................................................................... 33
Global Disbursements ........................................................................................................... 34
Image Retrieval Current Account.......................................................................................... 35
Import Accounts ..................................................................................................................... 35
Import Accounts-Import Finance .......................................................................................... 36
Import Accounts—Guarantee ............................................................................................... 36
Import Accounts—Standby DC ............................................................................................. 37
Payables Financing—Payor .................................................................................................. 37
Payment Account Signature Group ...................................................................................... 37
Priority Payment ..................................................................................................................... 38
Receivables Management ...................................................................................................... 39
Restricted Template – Payments .......................................................................................... 40
Securities Corporate Event—Decision Entry ....................................................................... 41
Securities Instruction services ............................................................................................. 41
Delivery Free of Payment ...................................................................................................... 41
Delivery versus Payment ....................................................................................................... 42
Receipt Free of Payment ....................................................................................................... 42
Receipt versus Payment ........................................................................................................ 42
Settlement Account ................................................................................................................ 43
Stock Loan .............................................................................................................................. 43
Stock Loan Return ................................................................................................................. 43
Message Centre—Cheque Add Issuance ............................................................................. 43
Message Centre—Cheque Enquiry ....................................................................................... 44
Message Centre—Cheque Void Issuance ............................................................................ 44
Message Centre—Other Request Types .............................................................................. 45
Message Centre—Payment Amendment .............................................................................. 45
Message Centre—Payment Cancellation/Recall ................................................................. 46
Message Centre—Payment Investigation Creation ............................................................. 46
Message Centre—Payment Investigation Enquiry .............................................................. 46
Supply Chain - Open Account Buyer .................................................................................... 47
Time Deposits ......................................................................................................................... 48
Trade Advices—Export .......................................................................................................... 48
Trade Advices—Import .......................................................................................................... 49
Trade Facilities ....................................................................................................................... 49
Transfers ................................................................................................................................. 49
View Exchange Contract Outstanding ................................................................................. 51
General Services ............................................................................................................. 52
Account Management service ............................................................................................... 52
Account Service Activity Log ................................................................................................ 53
Authorising Transactions ...................................................................................................... 53
Automated File Delivery ........................................................................................................ 53
System Administration: User Entitlement
Published: September 2017 iv
Company Management .......................................................................................................... 54
Continuous Linked Settlement ............................................................................................. 54
Customer Alerts (including My Alerts) ................................................................................. 55
File Upload .............................................................................................................................. 55
Guarantee Templates and Lists ............................................................................................ 56
Payables Financing—Beneficiary ......................................................................................... 57
Reports and Files Download ................................................................................................. 57
Report Writer .......................................................................................................................... 57
Securities Reporting .............................................................................................................. 57
Standby DC Templates and Lists.......................................................................................... 58
Supply Chain .......................................................................................................................... 58
Supply Chain Solutions ......................................................................................................... 59
Trade templates and lists ...................................................................................................... 59
Open Account Supplier ......................................................................................................... 59
Customer Services .......................................................................................................... 60
Activity Log Query ................................................................................................................. 60
Administration Reports ......................................................................................................... 60
Country-Specific Services .............................................................................................. 61
Australia .................................................................................................................................. 61
Bill Payment ...................................................................................................................... 61
Bermuda .................................................................................................................................. 61
Bill Payment ...................................................................................................................... 61
Canada .................................................................................................................................... 61
Bill Payment ...................................................................................................................... 61
Canadian Online Tax Filing Service .................................................................................. 62
Canada Wholesale Lockbox ............................................................................................. 62
Exception Management—Positive Pay ............................................................................. 62
Stop Cheques ................................................................................................................... 63
China ....................................................................................................................................... 64
China Electronic Commercial Draft (CECD) ...................................................................... 64
France ..................................................................................................................................... 64
Titres et Placements (TMC) .............................................................................................. 64
Greece ..................................................................................................................................... 65
Tax Payment (Greece) ...................................................................................................... 65
Social Security Payment ................................................................................................... 65
Japan ....................................................................................................................................... 66
Priority Payment Zengin .................................................................................................... 66
Korea ....................................................................................................................................... 67
My Korean Certificate Centre ............................................................................................ 67
Korea Xpress .................................................................................................................... 67
Mexico ..................................................................................................................................... 67
Mexico CEi ........................................................................................................................ 67
System Administration: User Entitlement
Published: September 2017 v
Russia ..................................................................................................................................... 68
Russian Internet Banking .................................................................................................. 68
United Kingdom...................................................................................................................... 68
Straight Through Processing ............................................................................................. 68
Historical Enquiries ........................................................................................................... 68
United States of America ....................................................................................................... 69
ACH Credit Transfer .......................................................................................................... 69
ACH Debit Transfer ........................................................................................................... 70
Bill Payments .................................................................................................................... 70
Exception Management—Retail Lockbox ......................................................................... 70
Exception Management—Positive Pay ............................................................................. 71
Remote Deposit Capture (RDC)........................................................................................ 71
Saved Images ................................................................................................................... 71
US National Retail Lockbox .............................................................................................. 72
US Tax Payment ............................................................................................................... 72
US National Wholesale Lockbox ....................................................................................... 72
Administrative User Entitlements .................................................................................. 73
Authorising entitlements ............................................................................................ 78
Using Account Services Activity Log ............................................................................ 80
Appendix: Services included in the auto-entitlement process ................................... 82
System Administration: User Entitlement
Published: September 2017 1
About System Administration—User Entitlement
HSBCnet allows designated System Administrators to set individual User access rights and entitlements,
by account-level viewing, payment authorisation limits and the number of Users authorising payments.
Entitlements enable control of access and authorisation, while allowing transactions to process efficiently.
Before you begin
Your HSBCnet System Administrator is responsible for setting up and managing entitlements for all Users
in the company. Entitling Users involves setting up new Users (new System Administrators and new End
Users) or modifying existing entitlements of existing Users (existing System Administrators and End
Users)
Setting up new Users
Your HSBCnet System Administrator must entitle you with access to services relevant to your job functions
in your company.
For End Users – Entitlements may include complete or partial access to:
Individual HSBCnet services
Account Services Activity Log and Activity Log Query
Account Management
Company Management
Administration Reports
For System Administrators – In addition to the End User entitlements listed above, System
Administrators can also be entitled to:
User Management service
User Authorisation Summary
Modifying existing User entitlements
Your HSBCnet System Administrator is also responsible for modifying the entitlements of existing System
Administrators and End Users.
Note: Existing System Administrators can modify their own entitlements. In Dual Administrative Control
environments, any modification needs to be approved by a second System Administrator. For more
details, refer to the Managing Existing Users section in the System Administration: User Management
guide.
System Administration: User Entitlement
Published: September 2017 2
Administrative Control
Administrative Control refers to the authorisation control of the company’s administrative functions. There
are two levels of such administrative control that an HSBCnet customer can choose from during the initial
application process.
Sole Administrative Control means that a company requires only one System Administrator to initiate
and approve changes to a User's profile or entitlement without the need for future approvals.
Dual Administrative Control means that a company requires one System Administrator to submit a
change and a second System Administrator to approve the change to a User's profile or entitlement. Dual
Administrative Control implies two authorisers.
Transaction Control
Besides Administrative Control, customers can choose a level of transaction control. Transaction control
refers to the authorisation of the company’s financial transactions.
The default transaction control setting for all HSBCnet customers requires the authoriser of a payment to
be different from the one initiating that payment. For security reasons, such a payment has to be
authorised by another User with suitable payment authorisation entitlement.
However, customers can choose Sole Transaction Control whereby the creator of a payment can also
approve that payment. To set up Sole Transaction Control for your company, contact your Relationship
Manager.
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Entitling HSBCnet Users
As a System Administrator, you must set up certain items in order to entitle other System Administrators
and Users.
1. Obtain a Security Device, including personal identification number (PIN) activation. For customers
with Mixed Security profiles, some Users do not need these authentication devices if they are only
given enquiry entitlements.
2. Create HSBCnet Invitation e-mail from User Management service to convey the master registration
link for your company.
When planning User Entitlements and Authorisations in HSBCnet, keep in mind your answers to these
questions:
Who needs access to HSBCnet and what should Users be allowed to do?
How should payments be prepared and authorised?
What account access should be given to the User?
Do Users have sufficient authority to perform their role efficiently?
Existing Users
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Types of entitlements
Depending on the type of Users and their role in the company, you will need to make entitlement decisions
for those Users at three levels:
Administrative User Entitlements (for System Administrators only)
Account Services and General Services entitlements
Other entitlements (e.g. Customer Services, Administration Reports, etc.)
Administrative User Entitlements—Overview
Administrative User Entitlements, available under the Customer Administration section of the Access
Control page, permit you to give Users access with a general level of control which includes viewing,
preparing, initiating or approving non-transactional administrative functions relating to:
User profiles
User access control
Multi-User access control
User suspension
User reactivation
User deletion
Security Device Administration
Security Information Reset (SIR)
Create New User Invitation Email
Refer to the Administrative User Entitlements section in this guide for more information. This entitlement
can only be given to System Administrators and not End Users.
Administrative User entitlements link
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Account Services and General Services entitlements
Account Services and General Services entitlements permit you to give Users a finer level of control and
access to individual accounts and services. Use these sections of the Access Control page to set up
complex or transaction-based HSBCnet services that require detail level entitlements. System
Administrators confirm changes at each entitlement processing step.
Account Services and General Services sections
Note: Services entitled in the current session are highlighted in red
To entitle Users, choose the service name to view a detailed list. Assign service entitlements to the User
by checking the corresponding boxes. This controls User access to individual accounts and privileges
such as entitling authorisers individually. Confirmation is required when:
Completing an individual service-level entitlement change for a selected User.
Completing a session of entitlement changes for a selected User.
Confirming submission of entitlement changes for a selected User to HSBCnet.
Confirming HSBCnet acknowledgement that entitlement changes have been applied for a
selected User.
In addition, under Dual Administrative Control where a second System Administrator
approves entitlement changes for a User.
An explanation of service entitlement appears in Entitling users to services in this Guide.
System Administration: User Entitlement
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Account Services entitlements form—Priority Payments example
Note: Changes to entitlements require Security Device authorisation under Dual Administrative Control.
Auto-entitling Initial System Administrators (ISA)
Auto-entitlement provides a means for your organisation to automatically entitle new or existing Users to
the full suite of subscribed accounts and services on your HSBCnet profile. Initial System Administrators
(ISAs) are the first of a Customer’s registered Users of HSBCnet who are responsible for setting up access
for any additional Users (End Users or System Administrators).
To auto-entitle Initial System Administrators in your company, complete the following steps:
1. Direct the ISAs to register on HSBCnet using the Register link on the HSBCnet Home Page and
create their User Profile.
2. In your HSBCnet Customer application documentation indicate which registered ISAs are to be
given auto-entitlement.
3. Upon submission of application documentation, HSBC Staff provides auto-entitlement to the
selected ISAs giving full access to the services subscribed by your company, (See list of included
services in the Appendix)
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Auto-entitlement of ISAs—Frequently Asked Questions
Question Answer
Should we set up all our Initial System Administrators (ISAs) as “auto-entitled”?
You should select the auto-entitlement option only for those ISAs to whom you want to provide access to all accounts and services, now and in the future.
What happens if an auto-entitled ISA changes roles within our company and it’s no longer appropriate for them to have access to all accounts and services?
To remove the auto-entitlement privilege, ISAs can access and modify their own Profile (using the Modify User Profile link) and uncheck the Auto-entitle user checkbox. Thereafter, individual entitlements can be manually given depending on the ISA’s custom requirements/role in the organisation.
What happens if an auto-entitled ISA does not want to see or use certain accounts or services on HSBCnet? Can they have those specific entitlements removed?
If the ISAs do not need a specific service, they can: a) Choose to turn their own auto-entitlement feature off using the Modify User profile link b) Use the Personalise feature to remove that service from their HSBCnet Personal Page, c) ISAs can also set up Favourite accounts to restrict their view to those accounts they want to see/use regularly.
I do not want to set up new ISAs with auto-entitlement to the System Administration services, but I would like to set up new SAs or End Users with access to all accounts and transacting services. Is there any way I can do this simply?
Yes. Once you have set one User up with all of the entitlements for the company, you can copy their entitlements to other Users by using the Copy From functionality. For more information refer to the System Administration: User Entitlement User Guide on the Help Centre.
Our company opens new bank accounts all the time. I want some Users to automatically have access to view all our company’s accounts in the Account Information service. Can I do this without needing to auto-entitle the User to all the services?
Yes. To do so, choose All accounts when entitling the user to the Account Information service.
Why do I still need to set up Signature Limits, Daily Transaction and Account Limits? Why can’t HSBC do that too?
We find that our Customers’ preferences for how to manage signature groups and limits varies widely and, in order for you to retain control within your company, we believe it’s best if these aspects are managed by you.
Our company uses services in HSBCnet which are not available for auto-entitlement. How do I give our ISAs access to these services?
These additional services will need to be entitled manually in the User Management Service.
Auto entitling System Administrators and End Users
As a System Administrator, you can now auto-entitle your new and existing System Administrators and
End Users with the basic services. To do so your organisation must first request this feature with the help
of your HSBCnet Relationship Manager.
Auto-entitling new System administrators and End Users
Auto-entitling new System Administrators and End Users involves the following steps:
1. Your organisation requests the Auto-entitlement feature be turned on with the help of your
Relationship Manager.
2. HSBC Staff will turn on automatic entitlements to all accounts and services subscribed by your
organisation including daily authorisation limits and signature groups/limits. (Refer to Appendix for a
complete list of services available for auto-entitlement). This allows you to entitle individual Users in
your organisation.
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3. Upon receiving notification from the Bank, verify that the service is available by logging on to
HSBCnet with your User ID. Next, navigate to the Modify User Profile page by accessing the User
Management service under the User and Account Management tab.
Modify User profile link
If Auto-entitlement is enabled, you will notice a checkbox against the field labelled Auto-entitlements
enabled.
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Auto-entitlement enabled
4. Proceed to complete the setup of the User who has just registered by accessing their username
under the User Authorisation Summary service. During the setup process, you can only view
(cannot change) the details of entitlements that have been automatically enabled. For example, the
entitlement checkboxes will display either a Yes or No depending on whether or not that
entitlements have been enabled.
Account level entitlements
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5. Once the User setup is complete and approved, you can verify whether that User’s auto-
entitlements are enabled by viewing the User’s access levels under the User Management service.
User setup completed
Note: Steps 4 and 5 are only for organisations with Dual Profiles or when setting up new Users. It does
not apply for organisations with Sole Profiles or when modifying existing Users.
Auto-entitling existing System Administrators and End Users:
Auto-entitling existing System Administrators and End Users involve the following steps:
1. Refer to steps 1 and 2 in the previous section (Auto-entitling new System Administrators and End
Users).
2. Upon receiving notification from the Bank, verify that the service is available by logging on to
HSBCnet with your User ID. Next, navigate to the Modify User Profile page of the User you wish to
set up by accessing the User Management service under the User and Account Management tab.
Select the checkbox beside the field Auto-entitlement enabled.
Auto-entitlement enabled
System Administration: User Entitlement
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3. Proceed to complete the Profile setup of the User under the User Authorisation Summary service.
4. Once the User setup is complete and approved, you can confirm the auto-entitlements by viewing
or modifying the User’s access levels under the User Management service.
Entitling yourself as System Administrator
As a System Administrator, you can set up your own entitlements.
Under Dual Administrative Control environment, your entitlement status will be pending. Ask a second
System Administrator to approve your pending entitlements. Once your entitlements are approved, you
should log on to your account again to use the new services.
Entitling New System Administrators and End Users
As a System Administrator, you can set up entitlements for new System Administrators and End Users.
After new System Administrators or End Users have registered, their pending action status are User
Setup – Awaiting under User Authorisation Summary in the User and Account Management tab.
1. Select the User Setup – Awaiting link in the Pending Action column.
Profiles awaiting entitlement
2. Complete the steps under each tab to process the new User setup.
3. New user entitlements are completed under the Access Control tab of the step-by-step setup
process. For further details on how to complete the service entitlements on this tab, refer to Entitling
Users to services in this Guide. For details on Administrative User entitlements, refer to
Administrative User Entitlements.
System Administration: User Entitlement
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New User Setup—Access Control tab
4. When you have completed the New User setup, the pending action status under User Authorisation
Summary will be updated to User Setup – Pending Approval for Dual Administrative Control
environments. For companies with Sole Administrative Control, the setup does not require further
approval.
Profile awaiting authorisation
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The following diagram shows the basic steps in the New User entitlement workflow.
New User setup and entitlement workflow
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Entitling existing Users
As a System Administrator, you can modify the entitlements and access level for existing System
Administrators and End Users. To do so, complete the following steps:
1. Select Modify User Access Level in the User Management service under the User and Account
Management tab.
User Management service (Sample)
2. Authenticate yourself with your Security Device.
3. Select the User from the search results page by selecting the username.
Search Results page
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4. The Modify User Access level page appears. Make the required modifications and select Proceed.
You can choose to continue this entitlement process later by selecting Save as incomplete.
Modify User Access Level page
If you selected Proceed, the Access Control – Details page appears showing details before
and after the modification. Select Submit to process the changes. An acknowledgement
confirms your action. If your company is under Dual Administrative Control, the User’s
status will be Pending Approval by a second System Administrator in the User
Authorisation Summary service.
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Modify User Access Level—Details page
Entitlement submission acknowledgement
If you selected Save as incomplete, an acknowledgement confirms the incomplete
entitlement. To resume the entitlement process, access the Pending Action link in the User
Authorisation Summary service.
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User Authorisation Summary-Incomplete Entitlements link
Dual Administrative control customers can also send the User’s entitlement changes to
repair by selecting Send to repair during the authorisation process. After confirming the
action, the status of the entitlement changes in the User Authorisation Summary is Access
Control – Pending Repair. To repair the entitlements, select this link and make the
necessary changes. The User
User Authorisation Summary—Pending repair
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Copying entitlements
Use Maintain User Access Level to copy the approved or pending entitlements of a User or System
Administrator to another User or new System Administrator. Copied entitlements completely replace
existing entitlements. To copy entitlements, complete the following steps:
1. From the Modify User Access Level page, select Copy from. On the Copy Access level page, the
Search User feature appears.
Copy entitlements
2. Use the Search feature to search for a username.
Copy From Search User feature
3. The search results page displays a list of usernames. Select the action arrow for the selected
username you wish to copy from. The options available are Copy from Approved Entitlements or
Copy from Pending Entitlements. Select an option.
Copy From Option - Search Results
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4. The system copies the entitlements of the selected username and displays the details of the copied
entitlements. Review the details. Select Apply to process the changes.
Copy Entitlements Details
5. Select Proceed at the bottom of the page to display the confirmation page. Review the details
being copied over.
6. Select Submit to save the entitlement changes. An acknowledgement confirms your action. If your
company follows Dual Management Control, the changes are pending approval by another System
Administrator.
Note: You will lose the entitlement changes if you fail to complete and confirm actions.
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Entitling Users to HSBCnet services
This section provides instructions on entitling Users to individual HSBCnet services. Your location and the
terms of your HSBCnet customer agreement will determine which services are available for entitlement.
Service Entitlement links
Service Entitlement link features include:
Administrative User Entitlements: Giving Users entitlement to administrative services
Account Services: Services requiring entitlement to bank accounts
General Services: Services not requiring entitlement to bank accounts
Customer Services
Administration Reports
Entitlements highlighted in red: Service links with entitlement changes during current
session
In addition to the above features, a quick filter is available for Account Service entitlements. This helps
the System Administrator locate the specific accounts to be entitled from a large pool of accounts.
Account Selection Quick Filter
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Use the Select by column feature by selecting the checkbox for a service category. This entitles the user
to that service category for all the accounts displayed on the page.
Select by Column feature
User entitlements by Service Category
Refer to the table for suggested entitlements based on types of HSBCnet service categories.
Service Category Sub-Category
User and Account Management Account Management
Account Services Activity Log
Activity Log Query
Administrative User Entitlements
Administration Reports
Authorising Transactions
Company Management
Accounts, Reporting and Messaging Account Information
Automated File Delivery
Customer Alerts
Message Centre – Cheque Enquiry
Message Centre – Cheque Issue Service
Message Centre – Cheque Void Service
Message Centre – Investigate Transaction
Message Centre – Other Request Types
Message Centre – Payment Amendments
Message Centre – Payment Cancellation/Recall
Remote Deposit Capture
Report and File Download
Report Writer
Saved Images
Straight Through Processing (Enquiry)
Payments and Transfers ACH Credit
ACH Credit Transfer
ACH Debit
ACH Debit Transfer
Bill Payments
Cheque Outsourcing
Eurozone – SEPA Payment
File Upload
Image Retrieval
Online Tax Filing Service
Priority Payments
Priority Payments – Zengin
Restricted Templates – Payments
Stop Cheques
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Service Category Sub-Category
Tax Payments
Transfers (Inter-account Transfers)
US Tax Payment
Global Trade and Receivables Finance Document Image Retrieval – Exports
Document Image Retrieval – Imports
Export Accounts
Export Accounts – DC Confirmation
Export Accounts – Post Shipment Finance
Export Accounts – Pre Shipment Finance
Guarantee Templates and Lists
Import Accounts
Import Accounts – Guarantee
Import Accounts – Import Finance
Import Accounts – Standby DC
Import Accounts – Trade Instruction Summary
Receivables Finance
Standby DC Templates and Lists
Supply Chain Solutions
Supply Chain Solutions – Open Account Buyer
Supply Chain Solutions – Open Account Supplier
Supply Chain Solutions
Trade Advices – Export
Trade Advices – Import
Trade Facilities
Trade Templates and Lists
Receivables Canada Wholesale Lockbox
Collections Management
Payables Financing – Beneficiary
Payables Financing – Payor
Receivables Management
US National Retail Lockbox
US National Wholesale Lockbox
Securities Services Corporate Trust and Loan Agency – Bond Admin Reporting
Fund Services – Corporate Event
Fund Services – Fund Enquiry
Fund Services – Fund Performance
Fund Services – Investor Enquiry
Fund Services – Investor Instruction
Fund Services – Mandatory Provident Fund Instruction
Historical Enquiries
Securities – Asset Servicing
Securities – Portfolio Query
Securities Corporate Event – Decision Entry
Securities Instruction – Delivery Free of Payment
Securities Instruction – Delivery vs Payment
Securities Instruction – Receipt Free of Payment
Securities Instruction – Receipt vs Payment
Securities Instruction – Settlement Account
Securities Instruction – Stock Loan
Securities Instruction – Stock Loan Return
Securities Reporting
System Administration: User Entitlement
Published: September 2017 23
Account Services
The following services require entitlement to bank accounts in your HSBCnet portfolio:
Account Information
Account Information service looks at the current position for account balances, transactions, and
statement details by country and account. Use this option to entitle Users to view either:
Balances only,
Balances with statement details, or
Both.
You can entitle the user to individual accounts or to all accounts. Please note that the All Accounts option
provides entitlement to all existing accounts on your customer profile as well as any new accounts opened
and added to your customer profile at a future date.
Account Information Entitlement
Account Information Enquiry Authority details—Individual Accounts
Account Information Enquiry Authority details—All Accounts
Automated Clearing House services (ACH)
Automated Clearing House (ACH) instructions are typically high-volume, low-value batch instructions
used to make payments or collections from or to a single account. They are issued in domestic currency
and processed within the local clearing system.
System Administration: User Entitlement
Published: September 2017 24
Variations of the ACH instruction are available to certain country-specific Users.
Type of ACH Payment Description
ACH Credit One debit to the User’s account and multiple credits to beneficiaries.
ACH Debit One credit to the User’s account and multiple debits to payors.
ACH Transfer Credit One debit to the User’s account and multiple credits to other accounts of the same User within their HSBCnet portfolio of accounts. Available to US account holders only.
ACH Transfer Debit One credit to the User’s account and multiple debits to other accounts of the same User within their HSBCnet portfolio of accounts. Available to US account holders only.
ACH Credit
ACH Credit entitles the User to access ACH or batch credit services by account. Individual entitlements
are required to enquire on, prepare instructions from templates, prepare instructions, authorise
instructions, and for sole transaction control.
Different levels of access exist for enquirers and authorisers.
Summary access prohibits individual credit details from being viewed. This option is useful
to restrict access to confidential credit details
Detail access imposes no viewing restrictions on credits details. ACH reports can be
obtained from Reports and Files Download service
1. Daily Authorisation Limit: Enter the total Daily Authorisation limit that the User is entitled to
authorise payments on ACH accounts in a single day.
2. Enquire: Select accounts on which the User can enquire including by Summary and Detail access
level.
3. Prepare Using Restricted Templates: Select the accounts on which the User can prepare
payments using company-defined restricted templates.
4. Prepare: Select accounts for which Users can create payments with or without templates.
5. Review: Select accounts on which Users can review payments before submitting them for
authorisation (currently only available to customers in the Asia Pacific region).
6. Authorise: Select accounts that Users can authorise payments on, including Summary and Detail
access level.
7. Authorise Restricted Template Payments only: Select accounts for which Users can authorise
payments created from company-defined templates.
8. Sole Transaction Control: If your company subscribes to Sole Transaction Control, use this option
to entitle Users to both Prepare and Authorise transactions.
9. Choose Select All to grant full access to all accounts. Alternatively, you can select a column to give
the user access to that entitlement for all accounts.
System Administration: User Entitlement
Published: September 2017 25
ACH Credit Authority Details
Entitling ACH payment sets on accounts
If your company has set up ACH payment sets on an account (through either your HSBC branch or
HSBCnet Relationship Manager), an arrow indicates access to payment-set entitlements.
To access payment-set entitlements, select the arrow, and select Change.
Accessing payment-set entitlements
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Published: September 2017 26
Payment-set entitlements appear in a sub details page. Entitle ACH payment-set entitlements for the User
in the same manner as for account-level ACH entitlements.
Payment-set entitlements example
ACH Debit
You can entitle the selected User with access to ACH or batch debit services by account. Individual
entitlements are required to enquire, prepare payment using templates only, authorise, and for sole
transaction control.
Two levels of access are required to enquire on and to authorise entitlements.
Summary access prohibits individual details from being viewed. This is useful to restrict
access to confidential details
Detail access imposes no viewing restrictions on details. This is required to receive ACH
reports using Reports and Files download
1. Daily Authorisation Limit: Enter the total Daily Authorisation limit that the User is entitled to
authorise on ACH accounts in a single day.
2. Enquire: Select the accounts that the User can enquire on, including Summary or Detail access
level.
3. Prepare Using Restricted Templates: Select the accounts on which the User can prepare
payments using company-defined restricted templates. With this option, Users must use only
company-defined templates.
4. Prepare: Select the accounts that Users can prepare payments with or without templates.
5. Review: Select accounts on which Users can review payments before submitting them for
authorisation. (Currently available only to customers from the Asia Pacific region).
System Administration: User Entitlement
Published: September 2017 27
6. Authorise: Select the accounts that Users can authorise payments on, including Summary or Detail
access level.
7. Sole Transaction Control: If your company subscribes to Sole Transaction Control, use this
feature to entitle Users to both Prepare and Authorise transactions.
8. Choose Select All to grant full access to all accounts. Alternatively, you can select a column to give
the user access to that entitlement for all accounts.
ACH Debit Authority Details
Balance and Transaction Reporting
(See Account Information)
Cheque Outsourcing Service
HSBCnet provides Cheque Outsourcing payment service (COS) to customers who do not process their
own company cheques or cashier’s order. Use this option to entitle Users with access to HSBC cheque
outsourcing services to print and deliver cheque payments (domestic and international), either by
uploading electronic files or creating payments online.
Individual entitlements are required to enquire on, prepare payments using templates only, prepare,
review, authorise, and release payments as well as to report on and authorise lost and stop cheque
requests.
1. Beneficiary list maintenance: Entitle Users to create and update payment beneficiary lists.
2. Beneficiary list authorisation: Entitle Users to authorise new and changed payment beneficiary
lists,
3. Payment details template maintenance: Entitle Users to create and update payment templates,
4. Daily Authorisation Limit: Enter the total Daily Authorisation limit that Users are entitled to
authorise in a single day.
5. Enquire: Select the accounts that Users can enquire on.
System Administration: User Entitlement
Published: September 2017 28
6. Prepare Using Restricted Payments: Select the accounts that Users can access to prepare
payments using restricted templates. With this option, Users must only use company-defined
templates.
7. Prepare: Select the accounts that Users can access to prepare payments. With this option, Users
are not restricted to using company-defined templates.
8. Review: Select accounts for which the User can review payments before submitting them for
authorisation (currently only available to customers from the Asia Pacific region).
9. Authorise: Select accounts for which Users can authorise payments on.
10. Release: Select the accounts that the User can Release payments for. This entitles the User to
release duly approved COS instructions with a 'hold' status to the bank for processing.
11. Report lost/stop: Select the accounts for which Users can make Report Lost and Stop payment
requests.
12. Authorise report lost/stop: Select accounts on which Users can authorise Report Lost and Stop
Payment requests.
13. Select a column to give the user access to that entitlement for all accounts.
Cheque Outsourcing authority details
Corporate Trust and Loan Agency—Bond Admin Reporting service
Use the Corporate Trust and Loan Agency (CTLA) Bond Admin Reporting service to access select reports
with query functionality to Issuers and Collateral Managers with CTLA business relationships.
System Administration: User Entitlement
Published: September 2017 29
CTLA—Bond Reporting service
Document Image Retrieval—Imports
Use the Document Image Retrieval—Imports link to entitle Users with enquiry access to retrieve images
of documents linked to import transaction.
Document Image Retrieval – Imports Entitlement
Document Image Retrieval—Exports
Use the Document Image Retrieval—Exports link to entitle Users with enquiry access to retrieve images
of documents linked to export transaction.
Document Image Retrieval—Exports Entitlement
System Administration: User Entitlement
Published: September 2017 30
Eurozone payments
Customers with HSBC accounts in the UK, Belgium, Ireland, Netherlands, France, Germany, Spain, Italy,
Greece and Malta, can create Eurozone payment instructions. Use this option to credit accounts in
countries whose local currency is the Euro. Payments are charged as domestic items when initiated and
delivered within the European Union. (Eurozone payments offer cost savings over priority payments.
Other Eurozone countries will be added later.)
Conditions: The payment currency must be in Euro. Maximum amount per payment is EUR
99,999,999,999.99, where in-country Central Bank Reporting rules allow.
Individual entitlements are required to enquire, prepare, and authorise payments.
1. Daily Authorisation Limit: Enter the total Daily Authorisation limit that the User is entitled to
authorise in a single day.
2. Enquire: Select accounts that the User can enquire on.
3. Prepare Using Restricted Templates: Select accounts on which the User can prepare payments
using company-defined restricted templates.
4. Prepare: Select accounts for which Users can prepare payments with or without templates.
5. Review: Select accounts for which the User can review payments before submitting them for
authorisation (currently only available to customers from the Asia Pacific region).
6. Authorise: Select accounts that the User can authorise payments on.
7. Sole Transaction Control: If your company subscribes to Sole Transaction Control, use this option
to entitle Users to both Prepare and Authorise functions.
8. Choose Select All to grant full access to all accounts. Alternatively, you can select a column to give
the user access to that entitlement for all accounts.
Eurozone Payments Authority Details
System Administration: User Entitlement
Published: September 2017 31
Export Accounts
Export Accounts entitles the selected User with access to designated Trades Services Export Accounts.
Individual entitlements are required to enquire, prepare, and authorise payments.
1. Select accounts that the User can enquire on.
2. Select accounts on which the User can prepare documentary credit (DC) transfers.
3. Select accounts on which the User can authorise DC transfers.
4. Choose Select All to grant full access to all accounts.
Export Accounts Authority details
Export Accounts—DC Confirmation
Use the Export Accounts – DC Confirmation link to entitle Users to create and submit an Export DC
Confirmation request for Export DCs that are advised but not confirmed. Individual entitlements may be
specified to grant Users the right to Prepare, Check and Authorise Export DC Confirmation requests.
Export Account – DC Confirmation Entitlements
System Administration: User Entitlement
Published: September 2017 32
Export Accounts–Pre-Shipment Finance
Use the Export Accounts—Pre-Shipment Finance link to entitle Users to create and submit a Pre-
Shipment Finance request against existing Outstanding DCs which are advised by the Bank. Individual
entitlements may be specified to grant Users the right to Prepare, Check and Authorise Pre-Shipment
Finance requests.
Export Accounts – Pre-Shipment Finance Entitlements
Export Accounts–Post-Shipment Finance
Use the Export Accounts—Post Shipment Finance link to entitle Users to create and submit a Post-
Shipment Finance request against export bills (DC or non-DC bills) already lodged with the Bank.
Individual entitlements may be specified to grant Users the right to Prepare, Check and Authorise Post-
Shipment Finance requests.
Export Accounts – Post-Shipment Finance Entitlements
System Administration: User Entitlement
Published: September 2017 33
Fund Services
Fund Services include the following services:
Fund Enquiry
Investor Enquiry
Investor Instruction
MPF Instruction.
The Fund Enquiry service entitles Users to view details of selected funds to which they are entitled.
To entitle Users to specific funds, select the box for the respective funds.
Fund Enquiry entitlement
The Investor Enquiry service entitles Users to view details of select investor details to which they
are entitled.
To entitle Users to specific investors, select the box for the respective investors.
Investor Enquiry entitlement
The Investor Instruction service entitles Users to create and/or authorise investor instructions depending
on their entitlements.
To entitle Users to investor instructions, select the box for the relevant options. The available options are:
Create—to be able to create instructions
Pre Auth—to be able to create and authorise instructions in one step
Sole Auth—to be able to create the instruction that needs approval by a System
Administrator
Dual Auth—to be able to create an instruction that needs approval by two System
Administrators
Note: Sole Auth and Dual Auth entitlements are mutually exclusive.
System Administration: User Entitlement
Published: September 2017 34
Investor Instruction entitlement
The MPF Instruction services entitle the User to enquire, review, or authorise MPF Instruction files
uploaded using the File Upload service. The following services are available under this entitlement:
MPF Instruction Enquiry—to view the status and details of an MPF Instruction
MPF Instruction Authorisation—to authorise or reject the MPF Instruction uploaded
using the File Upload service
MPF Confirmation Report—is used to view and download the MPF instruction
processing results
MPF Instruction entitlement
Global Disbursements
Global Disbursements is a one stop solution for your domestic and cross border payments. Use this
feature to entitle the User to pay beneficiaries across the world in the local currency from a single funding
account.
Global Disbursements Authority Details
System Administration: User Entitlement
Published: September 2017 35
Image Retrieval Current Account
Use Image Retrieval to entitle Users with current HSBC accounts in Canada and the USA to retrieve
images for cheques paid and deposit tickets by account.
To entitle Users to this service, select Allowed.
Image Retrieval Authority details
Import Accounts
Use Import Accounts to entitle Users with access to trade services by account. Individual entitlements are
required to enquire, prepare, and authorise payments, documentary credits, and bill instructions. Select
accounts on which the User can perform functions.
To entitle full access to all accounts, choose Select All.
Import Accounts authority details
System Administration: User Entitlement
Published: September 2017 36
Import Accounts-Import Finance
Use the Import Accounts – Import Finance link to entitle Users to create and submit an Import Finance
request. Individual entitlements may be specified to grant Users the right to Prepare, Check and/or
Authorise Import Finance requests.
Import Account – Import Finance Entitlement
Import Accounts—Guarantee
Use the Import Accounts—Guarantee link to entitle Users with enquiry access and transactional
processing capability for designated Import accounts. Individual entitlements may be specified to allow
Users to:
Enquire on details of pending Guarantee applications and amendments
Prepare, Check, and Authorise Guarantee applications and amendments
Note: The Check entitlement is only available if your company uses a maker/checker workflow.
Import Account—Guarantee Entitlement
Users who are granted Authorise rights are automatically granted Prepare and Check rights. Users who
are granted Check rights are automatically granted Prepare rights. A User cannot be granted Authorise
or Check rights without being granted the corresponding lower level rights.
System Administration: User Entitlement
Published: September 2017 37
To entitle a User to full access to all accounts, choose Select all.
Import Accounts—Standby DC
Use the Import Accounts—Standby DC link to entitle Users with enquiry access and transactional
processing capability for designated Import accounts. Individual entitlements may be specified to allow
Users to:
Enquire on details of pending Standby DC applications and amendments
Prepare, Check, and Authorise Standby DC applications and amendments
Note: The Check entitlement is only available if your company uses a maker/checker workflow.
Import Account—Standby DC Entitlement
Payables Financing—Payor
Use Payables Financing—Payor to entitle users to access financing offers that have been set up and view
details of payor instructions.
Payables Financing Authority Details
Payment Account Signature Group
Customers with HSBC accounts can override signature group defaults for the selected User by assigning
a signature group for individual payment accounts. Each account can have different signature groups.
Select a Signature Group that the User is entitled to, according to company signature limits. Accounts
display the assigned signature group unless they are defined individually.
Prerequisite: Setup company signature limits. Refer to the Account Signature Limits in the System
Administration—User Management guide.
System Administration: User Entitlement
Published: September 2017 38
Payment Account Signature Group Authority details
Priority Payment
Priority Payment service allows customers with HSBC accounts to entitle Users make wire transfers by
account. Individual entitlements are required to enquire, prepare, and authorise payments.
1. Daily Authorisation Limit: Enter the total Daily Authorisation limit that the User is entitled to
authorise in a single day.
2. Enquire: Select accounts on which the User can enquire.
3. Prepare Using Restricted Templates: Select accounts for which Users can prepare payments
using company-defined restricted templates.
4. Prepare: Select accounts for which Users can create payments with or without templates.
5. Review: Select accounts on which Users can review payments before submitting them for
authorisation (currently only available to customers from the Asia Pacific region).
6. Authorise: Select accounts for which Users can authorise payments on.
7. Authorise Restricted Template Payments only: Select accounts for which Users can authorise
payments created from company-defined templates.
8. Sole Transaction Control: If your company subscribes to Sole Transaction Control, use this option
to entitle Users to both Prepare and Authorise functions.
9. Choose Select All to grant full access to all accounts. Alternatively, you can select a column to give
the user access to that entitlement for all accounts.
Priority Payments Authority Details
System Administration: User Entitlement
Published: September 2017 39
Receivables Management
Customers with HSBC accounts can entitle Users to payor profiles by country. Individual entitlements are
required to enquire and repair transactions.
1. Choose how to grant access levels to payor profile maintenance.
Enquiry only access to payor profiles
Maintenance and enquiry access to payor profiles
Maintenance authorisation and enquiry on payor profiles
Not allowed to access payor profiles
2. Select the country level access to payor profiles.
3. Enquire: Entitle the collection accounts that the User can enquire on. The list of accounts is
grouped by country.
4. Transaction Repair: Entitle the collection accounts that the User can perform Transaction repair
on. The list of accounts is grouped by country.
5. Receivables Advising: Entitle the collection accounts that the User can create advices on.
Receivables Management Authority details
System Administration: User Entitlement
Published: September 2017 40
Restricted Template – Payments
To entitle Users to create restricted templates at the account level, use the Restricted Template–
Payments option. The account level entitlements are separated by payment type providing enhanced
flexibility to customers for their internal financial control processes. Only those payment types enabled for
each account are available for entitlement under this option.
Note: Users who have been entitled with User level authority to maintain and authorise a restricted
template, can create restricted templates for all accounts and all payment types. An error message is
displayed when attempting to entitle such a User with restricted template authority at an account level.
Restricted Template Payment Authority Details
System Administration: User Entitlement
Published: September 2017 41
Securities Corporate Event—Decision Entry
Use Securities Corporate Event, Decision Entry option to create, authorise or clear Corporate Event
Decision entries.
1. Define the User’s maximum currency limit for Corporate Event Decision Entries.
2. Select the institution by location.
3. Enter an account number or select all accounts.
4. Check the box for relevant options. Use Create to entitle the User to create Corporate Event
Decision Entries. Use Pre-Authorise to entitle the User to create and authorise the Corporate Event
Decision Entry. Use Authorise to entitle the User to authorise Corporate Event
Decision Entries.
5. Use Clear Entry option to clear Corporate Event Decision Entries.
Corporate Event Decision Entry entitlement
Securities Instruction services
Use Securities Instruction service to entitle Users to access details regarding Delivery Free of Payment,
Delivery versus Payment, Receipt Free of Payment, Receipt versus Payment, Settlement Account, Stock
Loan, Stock Loan Return options.
Delivery Free of Payment
Delivery Free of Payment is a movement of assets out of a client account without consideration.
Delivery Free of Payment Authority Control
System Administration: User Entitlement
Published: September 2017 42
Delivery versus Payment
Securities Instruction – Delivery against Payment is the sale of assets with simultaneous receipt of funds.
Delivery compared with Payment Authority Control
Receipt Free of Payment
Receipt Free of Payment is a movement of assets into a client account without consideration.
Receipt Free of Payment Authority Control
Receipt versus Payment
Receipt versus Payment is the purchase of assets with simultaneous delivery of payment.
Receipt compared with Payment Authority Control
System Administration: User Entitlement
Published: September 2017 43
Settlement Account
A Settlement Account is a client’s cash account that is credited or debited with respect to a Securities
transaction.
Settlement Account entitlement
Stock Loan
Stock Loans are transactions in which a client’s ‘idle’ assets are temporarily loaned, on a fully
collateralised basis in return for a fee.
Stock Loan Authority Control
Stock Loan Return
Stock Loan Return is a transaction involving the return of loaned assets to the lender for a fee.
Stock Loan Return Authority Control
Message Centre—Cheque Add Issuance
Use Cheque Add Issuance service to entitle Users to enter a manual cheque issuance online from your
company’s US or Canadian accounts with HSBCnet.
System Administration: User Entitlement
Published: September 2017 44
Message Centre—Cheque Add Issuance Account Authority Details
Message Centre—Cheque Enquiry
Use Cheque Enquiry service to entitle Users to look up information and payment status of cheques issued
by your company from US and Canadian accounts with HSBCnet.
Message Centre—Cheque Enquiry Account Authority Details
Message Centre—Cheque Void Issuance
Use Cheque Void Issuance service to entitle Users to initiate online requests to void cheques issued from
your company’s US and Canadian accounts with HSBCnet.
Message Centre—Cheque Void Issuance Account Authority Details
System Administration: User Entitlement
Published: September 2017 45
Message Centre—Other Request Types
Use Other Request Types service to entitle Users with access to locally available services to help you
manage requests online through HSBCnet.
Message Centre—Other Request Types Authority details
Message Centre—Payment Amendment
Use Payment Amendment service to entitle Users to submit an online request to amend a payment. If the
User is entitled to Sole message control, the payment amendment request does not need further
authorisation before submission to the Bank. The User’s daily authorisation limit must be specified during
entitlement.
Message Centre—Payment Amendment Account Authority details
System Administration: User Entitlement
Published: September 2017 46
Message Centre—Payment Cancellation/Recall
Use Payment Cancellation/Recall service to entitle Users to submit an online request to cancel/recall a
payment. If the User is entitled to Sole message control, the payment cancellation request does not need
further authorisation before submission to the Bank. The User’s daily authorisation limit must be specified
during entitlement.
Message Centre—Payment Cancellation Account Authority details
Message Centre—Payment Investigation Creation
Use Payment Investigation Creation service to entitle Users to submit an online request to
create/update/cancel a payment Investigation. If the User is entitled to sole message control, the payment
Investigation creation request does not need further authorisation before submitting to the Bank.
Message Centre—Payment Investigation Creation Account Authority details
Message Centre—Payment Investigation Enquiry
Use Payment Investigation Enquiry service to entitle Users to submit an online request to enquire on the
status of a payment investigation. If the User is entitled to sole message control, the Payment Investigation
Enquiry request does not need further authorisation before submission to the Bank.
System Administration: User Entitlement
Published: September 2017 47
Service—Payment Investigation Enquiry Authority details
Supply Chain - Open Account Buyer
Open Account Buyer allows entitled Users to access buyer-related functions including:
Import Account number
Account title
Enquire
Add notes
Amend amounts (reduction and additional amount)
Authorise, reject or reinstate supply chain finance transactions and invoices rejected by the
buyer or cancelled by the supplier
Check (with or without workflow) before authorisation
Supply Chain Buyer Authority Control
System Administration: User Entitlement
Published: September 2017 48
Social Security Payment entitlement
Time Deposits
Time Deposits service entitles Users in the Asia Pacific Region and Bermuda to prepare and authorise
term deposits interest rates and maturity instructions. Preparer and authoriser rights are entitled
individually.
Enter the total Daily Authorisation limit a User is entitled to authorise in a single day.
Check relevant boxes to entitle individual preparers and authorisers to create or authorise time deposits
and maturity instructions by account.
Time Deposits Authority Details
Trade Advices—Export
Use the Trade Export Advices to entitle users to view download and delete export advices.
System Administration: User Entitlement
Published: September 2017 49
Trade Export Advices Authority Details
Trade Advices—Import
Use the Trade Export Advices to entitle users to view download and delete import advices.
Trade Import Advices Authority Details
Trade Facilities
Use Trade Facilities Authority to entitle Users to enquire on trade facilities by company.
Trade Facilities Authority details
Transfers
Inter-account transfers allow entitled Users to transfer funds between accounts, by account. Enquirer,
preparer and authoriser rights are entitled individually.
System Administration: User Entitlement
Published: September 2017 50
Enter the total Daily Authorisation limit a User is entitled to authorise in a single day.
Check relevant boxes to entitle individual preparers and authorisers to create or authorise inter-account
transfers by account.
1. Enquire: Select the accounts on which the User can enquire including summary and details of
inter-account transfers
2. Prepare Using Restricted Templates: Select the accounts on which the User can prepare
transfers using company-defined restricted templates
3. Prepare: Select accounts for which Users can create transfers with or without templates
4. Review: Select accounts on which Users can review payments before submitting them for
authorisation (currently only available to customers from the Asia Pacific region)
5. Authorise: Select accounts that Users can authorise payment transfers on.
6. Authorise Restricted Template Payments only: Select accounts for which Users can authorise
transfers created from company-defined templates
7. Sole Transaction Control: If your company subscribes to Sole Transaction Control, use this option
to entitle Users to both prepare and authorise transactions.
8. Choose Select All to grant full access to all accounts. Alternatively, you can select a column to give
the user access to that entitlement for all accounts.
Inter Account Transfer Authority Details
System Administration: User Entitlement
Published: September 2017 51
View Exchange Contract Outstanding
Use View Exchange Contract Outstanding option to entitle Asia-Pacific customers to view booking
information that remains outstanding for this type of international payment.
Exchange Contract Outstanding
System Administration: User Entitlement
Published: September 2017 52
General Services
Account Management service
Account Management service allows System Administrators and Users to manage accounts, signature
limits, and account groupings.
Maintain Account Identification allows Users to maintain account identification information.
Maintain Signature Limit allows System Administrators to set signature limits.
Maintain Account Groups allows System Administrators to create and maintain account groups based
on organisational units, geographic regions, or other logical groupings.
Account Management authority details Sole Control
For Customers with Dual Administrative Control, different roles can be assigned to Users when giving
account management entitlements.
Select Maintain Signature Limit (Prepare) to entitle the User to prepare signature limit set up or changes.
This operation requires two subsequent approvals by System Administrators with approval rights.
Select Maintain Signature Limit (Prepare and/or Approve) to entitle the System Administrator to
approve signature limit set up or change submitted by preparer. Refer to Authorising Pending Signature
Limits in the System Administration – User and Account Management Guide.
Select Maintain Account Group to entitle the System Administrator to create and maintain account
groups based on organisational units, geographical regions, or other logical groupings.
Account Management authority details Dual Control
System Administration: User Entitlement
Published: September 2017 53
Account Service Activity Log
The Account Services Activity Log service allows entitled Users to view account services transaction logs
of all Users in their company.
Account Services Activity Log authority details
Authorising Transactions
Use Authorising Transactions to entitle Users to authorise banking transactions within their signature limits
and allow Users to create and maintain company-defined payment templates.
Entitle Users to maintain and authorise restricted templates. Company-defined templates are used to
define payment preparation restrictions on accounts. These apply to all Users with the account entitlement
of ‘Prepare using restricted templates’.
If your company subscribes to Sole Transaction Control, use this option to entitle Users to both Prepare
and Authorise functions.
You can assign Users to a signature group level (predefined signature limits) for authorising All
Transactions (levels A-J). If required, assign signature group levels for Trade, Securities, and Supply
Chain transactions.
Authorising Transactions Authority—Sole Transaction Control example
Automated File Delivery
Automated File Delivery (AFD) service allows you to schedule files and reports to be automatically
delivered at predetermined times. This service is intended to help you:
Create a delivery schedule including selection of reports, setting delivery time, frequency of
execution and report packaging, and
Maintain delivery schedules including viewing, copying, modifying, deleting, suspending/resuming
and monitoring existing schedules
System Administration: User Entitlement
Published: September 2017 54
Automated File Delivery entitlement
Company Management
The Company Management service is available to HSBCnet System Administrators. Use this function to
maintain company-wide parameters. Customers can allow authorised Users to lower payment transaction
limits. Limit changes become effective after the changed transactions are processed in HSBCnet.
For Sole Control, all System Administrator functions are processed immediately.
Company Management—Sole Administrative Control
For Dual Administrative Control, all System Administrator functions require a second Administrator’s
approval.
Company Management—Dual Administrative Control
Continuous Linked Settlement
Use this option to entitle Users with access to Continuous Linked Settlement for currency exchange
settlements.
To entitle Users to this service, select Allowed.
System Administration: User Entitlement
Published: September 2017 55
Continuous Linked Settlement Authority Control
Customer Alerts (including My Alerts)
Use this option to enable Users to receive alerts when specific changes take place in Balance and
Transaction Reporting, Securities, Supply Chain Solutions, File Upload, Payments, and Self Service
activities. Users receive alerts through e-mail or by accessing the Customer Alerting services in HSBCnet.
If a User has been designated as a recipient for any Payment, File Upload, or Self Service alert, they will
be able to see those triggered alerts through the “My Alerts” service.
Customer Alerts
File Upload
File Upload entitles User to transmit predefined files, such as payments, for processing within HSBC.
Users do not need to be entitled to individual accounts in order to upload instructions on those accounts.
Use Upload Authority to define controls by which Users can upload files
Use Enquire Authority to define entitlement levels by which Users can view uploaded
files. This entitlement also gives the User access to the File status monitoring service.
For Daily Authorisation, enter the total Daily Authorisation limit that the User is entitled to
authorise in a single day. In File Level limit, enter the maximum value on a dollar amount
that the User is entitled to authorise.
Use File Level Authorisation to enable authorisation, subject to the file level authorisation
rights and limits
Authorise File Details entitles Users to authorise the release of instructions that have
been uploaded. This option has no viewing restrictions
Authorise File Summary entitles Users to authorise the release of instructions that have
been uploaded. This option prevents viewing of instruction details
Sole Authorisation entitles Users who need only single authorisation to upload files
Dual Authorisation entitles Users who require dual authorisation to upload files
Types of Files
FILE TYPE DESCRIPTION
Instruction level Each instruction is authorised individually, subject to the authorisation rights of the individual service and the authorisation limit of the account.
Pre-authorised level All payment instructions are preauthorised and require no further authorisation.
File Level Summary Individual instruction details cannot be viewed. Files are processed as batch files and subject to file level authorisation rights and limits. Summary option is useful to restrict access to confidential information, such as payroll details.
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FILE TYPE DESCRIPTION
File Level Full Details Files are processed as batch files and subject to file level authorisation rights and limits. There are no viewing restrictions on individual instruction details.
File Upload entitling sequence
Note: Some transaction types have upload file level restrictions and fewer entitlement options
Guarantee Templates and Lists
Use the Guarantee Templates & Lists link to grant permission to create and modify templates and lists
related to Guarantees. You can specify the entitlement rights of a User at either Corporate or Account
level. These two types of entitlements are mutually exclusive at country and HSBC entity level.
Corporate level templates are associated to the related location/institution. Users with
Corporate level entitlement have rights to view, change, delete, and copy Corporate level
templates. Users cannot access Account level templates.
Account level templates are associated to the location/institution and also to an import
account. User entitlements granted under Guarantee Templates and Lists do not support
the selection of a specific set of accounts. Hence, as a pre-requisite, Users need Enquire
rights for an import account granted under the Imports Accounts—Guarantee User
Entitlement. Users with Account level entitlement have the rights to view, change, delete,
and copy for Account level templates. Besides accessing Account level templates, Users
can also perform view and copy actions on Corporate level templates created by other
Users.
Guarantee Templates and Lists entitlement
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Payables Financing—Beneficiary
Use Payables Financing—Beneficiary to entitle users to search for details of enrolled beneficiaries and
their Payables Financing transactions.
Payables Financing—Beneficiary
Reports and Files Download
Reports and Files Download service allows Users to access reports to which your company subscribes.
Entitle individual company-level reports (for all accounts), as required. These types of
reports list information on all accounts. Report entitlements are organised in alphabetical
order by country.
Entitle all account-level reports as a bundle. Account-level reports list information on single
accounts.
Optional: To view the associated User account entitlements that are required, select the
Account Level Reports link.
Report and File Download Authority details
Report Writer
Report Writer service entitles Users to create personalised reports and control their ability to distribute
reports.
Company level entitles Users to report on any company account and to distribute reports company-wide.
User level (default) restricts Users to reporting on accounts that they have been entitled to and to distribute
reports only to themselves.
Report Writer Authority Control
Securities Reporting
Use Securities Reporting to entitle Users to access all securities related services including portfolio details,
securities statements, and securities transactions.
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Securities Reporting Authority Details
Standby DC Templates and Lists
Use the Standby DC Templates & Lists link to grant permission to create, and modify templates and lists.
You can specify the entitlement rights of a User at either Corporate or Account level. These two types of
entitlements are mutually exclusive at country and HSBC entity level.
Corporate level templates are associated to the related location/institution. Users with
Corporate level entitlement have rights to view, change, delete, and copy Corporate level
templates. Users cannot access Account level templates.
Account level templates are associated to the location/institution and also to an import
account. User entitlements granted under Standby DC Templates and Lists do not support
the selection of a specific set of accounts. Hence, as a pre-requisite, Users need Enquire
rights for an import account granted under the Imports Accounts—Standby DC User
Entitlement. Users with Account level entitlement have the rights to view, change, delete,
and copy for Account level templates. Besides accessing Account level templates, Users
can also perform view and copy actions on Corporate level templates created by other
Users.
Standby DC Templates and Lists Entitlement
Supply Chain
Use Supply Chain service to entitle customers with access to Open Account Buyer and Open Account
Supplier functions. Customers with access to Supply Chain service can entitle buyers to Import Orders
Summary and suppliers to Export Orders Summary.
Choose entitlement options for Import Orders, Export Orders, and Advised Documentary Credits or
Amendments.
Enquire on orders and documentary credits or amendments
Create documentary credits on import orders
Publish purchase orders on import orders
Delete import orders
Supply Chain Authority Control
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Supply Chain Solutions
Use Supply Chain Solutions service to entitle Trade Services customers (Buyers and Suppliers) with
access to Supply Chain Solutions functionality for Approved Invoices
Supply Chain Solutions (Supply Chain-Approved Invoice)
Trade templates and lists
Use Templates and Lists service to entitle Trade Services customers with access to payment templates
and beneficiary lists by location and institution.
Trade templates and lists Authority details
Open Account Supplier
Open Account Supplier allows entitled Users to access supplier-related functions such as enquire on
details, add notes, finance supply chain transactions and invoices, and cancel actions.
Supply Chain—Supplier Authority Control
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Customer Services
Activity Log Query
The Activity Log Query service is common to all Users. This option entitles Users to view User session
activity, change activity or delete activity of all Users in the company. This service is intended for System
Administrators in a management role and should not be entitled to Users with limited access authority.
Customer Services: Activity Log Query
Administration Reports
Use Administration Reports to entitle users to generate and download reports with information on Users,
Accounts and entitlements. These reports are available on demand and in PDF, Excel or CSV file formats.
Administration Reports entitlement
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Country-Specific Services
Entitle your Users to the following country-specific HSBCnet services if your organisation has subscribed
to them.
Australia
Bill Payment
Use Bill Payment to entitle customers with HSBC accounts in Canada and Bermuda with the ability to
make bill payments. Users with access to this service are automatically entitled to perform enquiries on
all accounts. Enquirer, preparer, and authoriser rights for bill payments are entitled individually.
1. Enter the total Daily Authorisation limit that the User is entitled to authorise in a single day.
2. Select accounts for which the User can prepare payments.
3. Select accounts for which the User can authorise payments.
4. If your company subscribes to Sole Transaction Control, use this option to entitle Users to both
Prepare and Authorise functions.
Bill Payment Authority Details
Bermuda
Bill Payment
See Bill Payment in Australia
Canada
Bill Payment
See Bill Payment in Australia
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Canadian Online Tax Filing Service
Use Online Tax Filing Services to allow customers with HSBC accounts in Canada access to Payment
Filing Service, an option to process and deliver tax filings or employee payroll deductions.
Tax filing
Canada Wholesale Lockbox
Use Canada Wholesale Lockbox to allow customers with HSBC accounts in Canada to access transaction
details on wholesale lockbox accounts.
Canada Wholesale Lockbox authority
Exception Management—Positive Pay
Exception Management service enables entitled Users to review and manage cheque exceptions
(inconsistencies between the items in the cheque issue file submitted by their organisation and the actual
cheques submitted by payees). Currently, Exception Management functionality is available to US and
Canada account holders only.
Note: This service was earlier offered under the title US OLAM and only available to US account holders
only.
On the Exception Management – Positive Pay entitlement page, entitle the User to any or all accounts by
selecting the desired checkboxes. Your options are:
Enquire
Create
Authorise
Sole Message Control (Only enabled if your organisation has subscribed to this service)
Change Account Settings
Select Confirm when finished to return to the Access Control page.
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Exception Management—Positive Pay entitlement
Stop Cheques
Stop Cheques service allows customers with HSBC accounts in the USA, the UK, and Canada to entitle
Users to make stop cheque requests. Individual entitlements are required to enquire, prepare, and
authorise requests. Select accounts on which the User can perform functions or choose Select All to
grant full access to all accounts.
Enquire on stop instruction details
Prepare stop instruction requests
Authorise stop instruction requests. The authoriser cannot be the initiator of the stop
cheque request
Entitle Users to both Prepare and Authorise options (available if your company subscribes
to Sole Transaction Control)
Stop Instruction Authority Control
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China
China Electronic Commercial Draft (CECD)
HSBCnet Users with entitlement to China Electronic Commercial Draft service can access the Electronic
Commercial Draft System (ECDS) which is used by the Peoples Bank of China to make nationwide
payments and settlement of domestic electronic commercial drafts.
CECD
France
Titres et Placements (TMC)
Titres Multi Canal (also called Titres et Placements) is an external channel application which entitles Users
to access Asset Management Services. This service is now being offered to HSBCnet customers in
France.
This is a new service with three sub-services which are available if your company has subscribed to them.
Titres et Placements—Comptes
Titres et Placements—OPCVM
Titres et Placements—BOURSE
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Titres et Placements
Greece
Tax Payment (Greece)
Users entitled with the Tax Payment and Social Security Payment entitlements can create, view and
authorise Social Security and Tax payments for Greece.
Tax Payment entitlement
Social Security Payment
See Tax Payment (Greece)
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Japan
Priority Payment Zengin
Customers with HSBC accounts in Japan can entitle the selected User to Zengin type priority payments.
Individual entitlements are required to enquire, prepare, and authorise payments.
1. Daily Authorisation Limit: Enter the total Daily Authorisation limit that the User is entitled to
authorise in a single day.
2. Enquire: Select accounts on which the User can enquire.
3. Prepare Using Restricted Templates: Select accounts for which Users can prepare payments
using company-defined restricted templates.
4. Prepare: Select accounts for which Users can prepare payments with or without templates.
5. Review: Select accounts for which the User can review payments before submitting them for
authorisation (currently only available to customers from the Asia Pacific region).
6. Authorise: Select accounts for which Users can authorise payments.
7. Authorise Restricted Template Payments only: Select accounts for which Users can authorise
payments created from company-defined templates.
8. Sole Transaction Control: If your company subscribes to Sole Transaction Control, use this option
to entitle Users to both Prepare and Authorise functions.
9. Choose Select All to grant full access to all accounts.
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Priority Payments Zengin Authority Details
Korea
My Korean Certificate Centre
Use My Korean Certificate Centre to entitle Users to digitally sign instructions made from a Korean account
as per Korean regulations. To entitle Users,
In the Customer Services section, select the My Korean Certificate Centre checkbox. All
users entitled to authorise payments from a Korean account must be given this entitlement.
Select Proceed.
The Access Control—Details page displays the details before and after the modification. Review the
details and select Submit to process the changes.
Korea Xpress
Use Korea Xpress to allow access domestic banking services for Users with HSBC accounts in Korea.
Korea Xpress entitlement
Mexico
Mexico CEi
Use Mexico CEi to entitle Users with HSBC accounts in Mexico to access domestic banking services,
Conexion Empresarial por Internet (CEi).
Mexico CEi entitlement
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Russia
Russian Internet Banking
Russian Internet Banking option allows customers with HSBC accounts in Russia to entitle Users to view
account information and make domestic and cross-border payments on accounts held at HSBC in
Moscow.
Russian Internet Banking Authority Control
United Kingdom
Straight Through Processing
Straight Through Processing is a service that authorises customers with HSBC accounts in the UK to
entitle Users to view details. To view historical transaction details, Users must also be entitled to the
Historical Enquiries service.
Straight Through Processing Authority Control
Historical Enquiries
Historical Enquiries allows customers with HSBC accounts in the UK to entitle Users to view payment
transaction details by account.
Historical Enquiries Authority Details
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United States of America
ACH Credit Transfer
Customers with HSBC accounts in the USA can entitle selected Users with access to ACH Credit Transfer
by account. Individual entitlements are required to enquire and to prepare payments using restricted
templates.
1. Daily Authorisation limit: Enter the total Daily Authorisation limit that the User is entitled to
authorise in a single day.
2. Enquire: Select the accounts that the User can enquire on.
3. Prepare Using Restricted Templates: Select the accounts on which the User can prepare
payments using company-defined restricted templates. With this option, Users must use only
company-defined templates.
4. Prepare: Select accounts for which Users can create payments with or without templates
5. Authorise: Select accounts that Users can authorise payments on.
6. Choose Select All to grant full access to all accounts. Alternatively, you can select a column to give
the user access to that entitlement for all accounts.
ACH Credit Transfer Authority Details
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ACH Debit Transfer
Customers with HSBC accounts in the United States can entitle selected Users with access to ACH Debit
Transfer by account. Individual entitlements are required to enquire on, prepare payments using restricted
templates, prepare, and authorise payments.
1. Daily Authorisation Limit: Enter the total Daily Authorisation limit that the User is entitled to
authorise in a single day.
2. Enquire: Select the accounts that the User can enquire on.
3. Prepare Using Restricted Templates: Select the accounts on which the User can prepare
payments using company-defined restricted templates. With this option, Users must only use
company-defined templates.
4. Prepare: Select the accounts that Users can prepare. With this option, the User can create
payments with or without templates.
5. Authorise: Select the accounts that the User can authorise.
6. Choose Select All to grant full access to all accounts. Alternatively, you can select a column to give
the user access to that entitlement for all accounts.
ACH Debit Transfer Authority Details
Bill Payments
See Bill Payment in Australia
Exception Management—Retail Lockbox
Exception Management service enables entitled Users to review and correct exception items on the same
day they are processed in HSBC’s Retail Lockbox via HSBCnet, prior to receiving their accounts
receivable file from HSBC. Currently, Exception Management functionality is available to US account
holders only.
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Exception Management—Retail Lockbox Authority Details
Exception Management—Positive Pay
See Exception Management—Positive Pay under Canada
Remote Deposit Capture (RDC)
RDC allows customers of HSBC Bank USA to process checks and deposits via a desktop scanner.
Remote Deposit Capture
Saved Images
Use Saved Images option to entitle customers with HSBC accounts in the USA to save cheque and
deposit ticket images, after image retrieval. This provides for quicker access to images that have been
retrieved from historical image archives.
Saved Images Authority Control
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US National Retail Lockbox
US National Retail Lockbox allows customers with HSBC accounts in the USA to search for transaction
details on HSBC retail lockbox accounts.
US Retail Lockbox Authority details
US Tax Payment
Use US Tax Payment to allow customers with HSBC accounts in the USA to access Tax Sense software
in order to make federal tax payments.
US Tax Payment
US National Wholesale Lockbox
US National Wholesale Lockbox allows customers with HSBC accounts in the United States to search for
transaction details on wholesale lockbox accounts with Mellon Bank.
Wholesale Lockbox Authority—US example
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Administrative User Entitlements
As a System Administrator, you are responsible for setting up another System Administrator’s
administrative entitlements. These entitlements determine the System Administrator’s role and access
level to administrative services at the company level.
To set up or modify the administrative user entitlements of a new or existing System Administrator
complete the following steps:
1. Select the Administrative User Entitlements link on the Access Control page.
If you are setting up a new System Administrator, you arrive at this link through the step-
by-step process from a pending action in the User Authorisation Summary
If you are modifying the entitlements of an existing System Administrator, you arrive at this
link through the Modify User Access Level link under User Management service
2. Depending on whether your company has selected Sole or Dual Administrative Control, the
following Maintain User Access Level pages display.
If your company has selected Sole Administrative Control, you can select individual
services to be assigned to the System Administrator by selecting the respective check
boxes. Alternatively, you can select a pre-defined category from the drop down list. The
two entitlement category options available are:
o System Admin—full access: This gives the System Administrator full access to
all System Administrator functions
o System Admin— full registration: This gives the System Administrator full
access to view and initiate changes only to User Profile and Access Control
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Administrative User entitlement details for Sole Administrative Control
Refer to the table below for detailed explanations of each entitlement.
Customers with Sole Administrative Control
CATEGORY ENTITLEMENT DESCRIPTION
User Profile View Entitles the selected System Administrator to view all User Profiles
Initiate Entitles the selected System Administrator to initiate changes to all User Profiles and set up new Users using User Authorisation Summary
Access Control View Entitles the selected System Administrator to view all User Access levels
Initiate Entitles the selected System Administrator to initiate changes to User Access levels
Multi User Access Control
Initiate Entitles the selected System Administrator to initiate simultaneous changes to service entitlements of multiple Users for a particular account
Suspend User Initiate Entitles the selected System Administrator to initiate any User Suspension
Reactivate User Initiate Entitles the selected System Administrator to reactivate any suspended Users
Delete User Initiate Entitles the selected System Administrator to initiate any User deletion
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CATEGORY ENTITLEMENT DESCRIPTION
Progress SIR Request
Initiate Entitles the selected System Administrator to initiate any SIRs
Security Device Administration
View Entitles the selected System Administrator to view all User Security Device administrative changes
Initiate Entitles the selected System Administrator to initiate changes to User Security Device administration
Create New User Invitation Email
Initiate Entitles the selected System Administrator to create a New User Invitation Email
If your company has selected Dual Administrative Control, you can select individual services to be
assigned to the System Administrator by selecting the respective check boxes. Alternatively, you can
select a predefined category from the drop down list. The seven entitlement category options available
are:
System Admin – full access
System Admin – all approve
System Admin – all initiate with approve
System Admin – full registration
System Admin – initiate registration with approve
System Admin – prepare registration
System Admin – approve registration
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Administrative User entitlement details for Dual Administrative Control
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Refer to the following table for a detailed explanation of each entitlement.
Customers with Dual Administrative Control
CATEGORY ENTITLEMENT DESCRIPTION
User Profile View Entitles the selected System Administrator to view all User profiles
Prepare Entitles the selected System Administrator with Preparer role to input information changes to all User profiles and set up new Users using User Authorisation Summary Two subsequent approvals are required. Not applicable to User profile information change
Prepare and first approve
Entitles the selected System Administrator to input information changes to all User profiles or set up new Users using User Authorisation Summary with implicit first approval. One subsequent approval is required
Approve Entitles the selected System Administrator to approve changes prepared by others (either by Preparer or first approver)
Access Control View Entitles the selected System Administrator to view all User Access levels
Prepare Entitles the selected System Administrator with Preparer role to input information changes to all User Access levels. Two subsequent approvals are required. Not applicable to User Profile information change
Prepare and first approve
Entitles the selected System Administrator to input information changes to all User Access levels with implicit first approval. One subsequent approval is required
Approve Entitles the selected System Administrator to approve changes prepared by others (either by Preparer or first approver)
Multi-User Account Entitlements
Prepare Entitles the selected System Administrator with Preparer role to simultaneously change service entitlements of multiple Users to an account. Two subsequent approvals are required.
Prepare and first approve
Entitles the selected System Administrator to simultaneously change service entitlements of multiple Users to an account with implicit first approval. One subsequent approval is required.
Approve Entitles the selected System Administrator to approve changes prepared by others (either by Preparer or first approver)
Suspend User Initiate Entitles the selected System Administrator to initiate any User Suspension
Reactivate User Initiate Entitles the selected System Administrator to initiate the reactivation of any suspended User. One subsequent approval is required
Approve Entitles the selected System Administrator to approve the reactivation of any suspended User
Delete User Initiate Entitles the selected System Administrator to initiate the deletion of any User. One subsequent approval is required
Approve Entitles the selected System Administrator to approve the deletion of any User
Security Device Administration*
View Entitles the selected System Administrator to view all User Security Device information
Initiate Entitles the selected System Administrator to initiate changes to User Security Device administration with implicit first approval
Approve Entitles the selected System Administrator to approve all Security Device administrative actions initiated by first approver
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CATEGORY ENTITLEMENT DESCRIPTION
Progress SIR Request
Initiate Entitles the selected System Administrator to initiate any SIR requests. One subsequent approval is required
Approve Entitles the selected System Administrator to approve any Security Information Reset requests initiated by first approver
Create New User Invitation Email
Initiate Entitles the selected System Administrator to create a New User Invitation e-mail
*Note: Your Company either uses (a) Mixed Securities (Security Devices and Password only) or, (b)
Security Devices
You can choose to assign Administrative User entitlements by selecting an option from the drop-down
list of categories.
Authorising entitlements
For Sole Administrative Control customers, changes submitted by the System Administrator are
immediately approved and do not need further approval by another System Administrator.
For Dual Administrative Control customers, another System Administrator (and possibly more, depending
on the company’s administrative setup) must approve User entitlement changes.
If the company has appointed a System Administrator with Preparer role, two subsequent
approvals by System Administrator with Approve entitlement are required
If the company does not have a System Administrator with Preparer role, System
Administrator having Initiate with Approve entitlement initiates the entitlement change with
implicit first approval. Another System Administrator with Approve entitlement is required to
provide a second approval
Note: System Administrators with Preparer role have limited access to User Management Service and
User Authorisation Summary. For more details, refer to Administrative User Entitlements in this Guide.
At the first and final approval stages, approvers can see the details of before and after views of the
changes they are about to approve. After reviewing the details, the approver has the option to Approve
or Reject the changes at the bottom of the page (see sample pages below).
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Before Approval and After Approval entitlement details
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Using Account Services Activity Log
Use the Account Services Activity Log to expand the view of transactions related to administration,
accounts and services. This service entitles you to view activities performed by all Users in your company
so that you can make decisions about onward processing.
Administrative functions provide access to activity processing. For Account Services Activity Log, enter
an optional activity date. If date is blank, the system assumes ‘today’. Select Access Control for Account
Services and select Go.
Account Services Activity Log service
The Activity Log summary shows the summary and details of administrative and setup changes for the
given date range. Selecting the activity date/time stamp from the summary displays the details for a
specific activity. A quick filter is available to search for activities based on specific criteria.
Activity Log summary for User access control
Activity Log detail displays information for a selected transaction stage.
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Activity Log detail
For Dual Administrative Control customers, the approvers are presented with before and after images of
the changes they are about to approve.
Before Approval and After Approval entitlement details
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Appendix: Services included in the auto-entitlement process
Note: Service entitlements are subject to regional availability.
• Administration Reports
• Account Services Activity Log
• Account Log Query
• Account Management Service
• Authorising Transactions
• Balance and Transaction Reporting
• Canada Wholesale Lockbox
• Customer Alerts
• Customer File Verification
• Customer Transfer
• Designated Beneficiary
• DigiCheck
• Exception Management – Positive Pay
• Exception Management - Lockbox
• File Upload
- File Level Authority
- Enquire Authority
• Fund Performance
• Fund Services – Fund Enquiry
• Guarantees and Standby DCs
- Import Accounts - Guarantees
- Import Accounts - Standby DCs
- Guarantee Cancellation
- Guarantee Claim
• HSBC Mexico Investment Funds
• Image Retrieval
• Maintain Account Group
• Maintain Account Identification
• Maintain Restricted Templates
• Market Information
• Online Tax Filing Service
• Payments
- Automated Clearing House - Debits and Credits
- Priority Payment
- Priority Payments - Zengin
- Inter-account Transfers
- Bill Payments
- Cheque Outsourcing
- Eurozone Payments
• Receivables Management
• Receivables Finance
• Remote Deposit Capture (RDC)
• Reports and Files Download
• Report Writer
• Signature Group
• Signature Limit Maintenance (Prepare/Approve)
• Saved Images
• Standby DC Cancellation
• Standby DC Claims
• Message Centre
- Message Centre - Cheque Add Issuance
- Message Centre - Cheque Void Issuance
- Message Centre - Cheque Enquiry
- Message Centre - Other Request Types
- Message Centre - Payment Cancellation/recall
- Message Centre - Payment Amendment
- Message Centre - Payment Investigation Creation
- Message Centre - Payment Investigation Enquiry
- Message Centre – Payroll Services
- Message Centre – DigiCheck Service
• Securities – Asset Servicing
• Self Service Payment Query
• Settlements and Position
• Sole Transaction Control for Restricted Templates
• Social Security Payment
• Stop Cheques
• Tax Payment
• Time Deposits
• Titres et placement
• Trade -
- Export Accounts
- Export DC Confirmation
- Import Accounts
- Pre-shipment Finance
- Post-shipment Finance
- Trade Advices - Export
- Trade Advices - Import
- Trade Facilities
• User Authorisation Summary
• User Management Service
• US National Retail Lockbox
• US National Wholesale Lockbox
System Administration: User Entitlement
Issued by HSBC Bank plc
© HSBC Bank plc 2017. All rights reserved.