Syndicate Shehzad

8/4/2019 Syndicate Shehzad

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START IN THE NAME OF ALLAH, THE MOSTBENEFICENT AND THE MOST MERCIFUL


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PAKISTAN

WATER AND POWER DEVELOPMENT AUTHORITY

88TH JUNIOR MANAGEMENT COURSE(30.05.2011 TO 30.07.2011)

PRESENTATION ON

IMAGE OF OPERATION SUB DIVISION OF DISCOS IN PUBLIC: SUGGESTIONS AND

CONCRETESTEPS FOR IMAGE BUILDING

PRESENTED BY

1. SHAHZAD ALI MEMON GROUP LEADER

2. ENGR. TANVEER AHMED SHAIKH MEMBER

3. MUNIRULLAH SHAH MEMBER4. ENGR. AMEER AHMED MEMON MEMBER

5. ENGR. IHSAN ALI MEMBER

WAPDA ADMINISTATIVE STAFF COLLEGE

ISLAMABAD


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ACKNOWLEDGEMENT

The successful completion of this assignment is indebted to theGrace of ALLAH the Almighty who has always been beneficent tous and creator of all human being.

We dedicate this effort to our beloved parents.

We are especially thankful to honorable Course Director Mr. AliAnwar Burriro for his valuable guidance and encourgment.


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OUTLINES

INTRODUCTION LOAD SHEDDING & ITS IMPACT ON LIFE POOR CUSTOMER SERVICES

LACK OF RESOURCES ELECTRICITY THEFT & LINE LOSSES OVER BILLING RECOVERY PROBLEMS

CONCRETE STEPS FOR IMAGE BUILDING SUGGESTIONS CONCLUSION


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SHAHZAD ALI MEMON

ASSISTANT MANAGER (HR)JAMSHORO POWER COMPANY

(GENCO I)


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DEFINATION

IMAGE: Conception orGeneral thinking

IMAGE BUILDING: Improving generalconception


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IMAGE OF OPERATION SUB-DIVISIONS OF DISCOS

Negative

Disputed after knowing the dynamics

Attributed with load shedding


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CAUSES OF NEGATIVE IMAGE

Load shedding

Over Billing

Poor customer services

Frequent increase in tariff


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CAUSES OF NEGATIVE IMAGE.contd

Low voltage

Corruption

Inequity with consumers

Late response to consumercomplaints


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LOAD SHEDDING


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LOAD SHEDDINGMyth & Reality

It is country wide scenario

Demand of country 17500 MW

Supply in country 11000 MW

Deficit 5500 MW


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MAJOR CAUSES OF LOADSHEDDING

Circular debt issues

Improper maintenance of generationunits

Non-commissioning of mega projects


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IMPACT ON LIFE

People can hardly work with planning

Social gatherings are affected

House chores remain disturbed

School work suffers.


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IMPACT ON LIFE.contd

Voltage fluctuations damage homeappliances

Worries of patients in hospitalsmultiply

Over billing disturbs budget


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MUNIRULLAH SHAH

ASSISTANT MANAGER COSTING

NPCC ISLAMABAD


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POOR CUSTOMER SERVICE


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Bills for Rural areas are left at singlecentral location

Customer service centers in Ruralsub-divisions are devoid of staff

Complaint Registers are not properlymaintained


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POOR CUSTOMER SERVICE.contd

Complaint centers dont havesufficient maintenance equipment toentertain complaint well in time

Customers have no concern with lackof equipment

It is sole responsibility of sub-division


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POOR CUSTOMER SERVICE.contd

Poor installation of energy metersvulnerable for tempering


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POOR CUSTOMER SERVICE (contd..)

Telephone calls of consumers are notproperly attended

No regular line patrol/rectification


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LACK OF RESOURCES

There should be one or two light vehicle for transportation. Complaint centre linemen and meter readers use own

motorcycle transport or walked. The trouble center lineman carries only his hand tools when

called out.

80% incidents with linemen occur due to falls. Lack of protective equipment for linemen. Lack of climbing belts and grounding sets. Inadequate for preventing electrocution. Climb near energized conductor. Work without proper work permits preventing lines from

being re energized. Inadequate training in safety practices at linemen training

schools.


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ENGR. IHSAN ALI

SDO OPERATION PESCO


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THOSE WHO STEAL

POWER, THEY STEAL

OUR COMFORT.


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ELECTRICITY THEFT

People dont mind paying Rs.10000/for installation of Air-conditioner butare reluctant to pay Electricity Bills

This category of consumers indulge inwide spread theft with or without

involvement of operation sub-divisionstaff


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ELECTRICITY THEFT.contd

Electricity Theft/ line losses occurwhere transmission line are dispersedwidely

The problem is compounded by tubewell owners pilferage and Rural

electrification


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Technical Losses:

Technical losses are causedwhenever powers is transmittedbetween two points due theresistance of the line, transformationof voltage in transformers, isolators,connectors and other electricalequipment


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Technical losses can never be reducesto zero, because electricity alwaysgenerates some heat when it flows,

there by cause losses.


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Modes of Technical Losses:

11 KV Bus Bar losses

11 KV Feeder losses

Transformer losses

Iron losses

Copper losses

Losses due to unbalancing of transformers Losses due to substandard jumpers


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L.T line losses

Losses due to old PVC service cable


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Non technical losses:

Pilferage of electricity

Administrative error in metering and billing

The estimate of non technical losses varybut these are at least one third of totaldistribution losses.


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Two major external causes:

Power tariffs have increased four foldduring the last decade

Shifting pattern of electricityconsumption from industrial todomestic consumer


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Modes of non-technical losses:

Non-replacement of sub-standard sluggishmeters

Wrong billing /meter reading

Direct supply

Meter tempering

Tilting/ unbalancing the meters Burning of potential coils

Use of dimmer


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ENGR. AMEER AHMEDMEMON

SDO OPERATION

HESCO


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OVER BILLING


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OVER BILLING

Due to negligence of staff.

Corruption of meter reading and billing staff.

Bogus adjustment.

These mischief's of meter readers ultimately spoil the

image of operation sub division. Errors in recording.

Delays in recording.

Over writes on the reading list which compelledconsumers to pay more than the actual amount of

consuming electricity. NEPRA policy requires that the consumer have at least

seven days from receipt of bill to complete payment tooperation sub divisions.


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OVER BILLING( Cont..) Bills have been delivered on or even after due

date. Consumers have to pay late surcharge on cost of

lazy approach of bill distributors. Many customers are poorly educated and have little

understanding of bills presented to them everymonth.

The bill adjustment is lengthy and cumbersome,discourages the customer from seeking anyamendment in the bill.

Pushing consumers into a high tariff slab.


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OVER BILLING( Cont..)

Big defaulters are spared inspite ofhuge liabilities outstanding againstthem due to having political support

or influence. Meter readers play havoc with

consumers by declaring their meteras defective.

Meter readers are largely responsiblefor non technical losses.


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RECOVERY PROBLEMS

Major Causes:

installment cases are ignored or notbeing watched properly

Non availability of bank scroll receiptat subdivision


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RECOVERY PROBLEMS

.contd

Assistant manager (CS) offices aretoo far to get the bills corrected

Economic cycle of agricultureconsumers causes delay in paymentof electricity bills and if the landlordsare pressed to pay the bill; they usepressure technique against AssistantManager Operation sub division whichultimately affects the timely recovery


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RECOVERY PROBLEMS

.contd

Non cooperation of law enforcingagencies.

Political and social influences compelassistant manager operation subdivision to compromise his

dutifulness.


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ENGR. TANVEER AHMEDSHAIKH

SDO CIVIL

RBOD-I PROJECT LARKANA


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CONCRETE STEPS FOR IMAGE

BUILIDING

Quantify the exact areas of theftand start mapping.

The mapping would give the neededareas to focus.

Devise action Plan.


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STEPS FOR IMAGE BUILIDING

.contd

The complaint of the consumer should beattended on a single call.

There should be at least two line menalways ready to attend the complaints.

Telephone numbers printed on electricitybills should be attended vigilantly.


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.contd

The line man should be providedmotorcycles and mobile phonefacilities to attend the complaints

without any delay.

Political influence needs to be

minimized.


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.contd

FIR should be registered by the SDOagainst the employees (thieves) whosteal transformers, cables and energy

meters.

Rehabilitation of HT and LT line

should be carried on top priority basisto minimize technical losses.


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.contd

Over loaded and lengthy lines shouldbe bifurcated and conductors bereplaced with proper size.

Jumpers should be proper i.e havingjoint sleeves and P.G conductor.


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.contd

Also capacitor be installed immediatelyafter caring out the analysis of HT/ LT lineto improve the power factor which will helpin decreasing the line losses.

Periodic checking re-calibration andreplacement of energy meters installed atthe connection having load up to 40 KW be

in forced every three years which will addbetter results towards line losses reduction.


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.contd

Prompt replacement of faulty and oldenergy meters.

There should be uniform policy ofrecovering the outstanding amount.

A representative of AM (CS) shouldbe deputed in the subdivision tomake provisional correction of bills.


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.contd

Meter reading should be carried outon proper time with adequate staff.

Customers meter reading cards maybe provided to all customers formaking entries by the meter readers.

Procedure of new connection besimplified.


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.contd

In case of meter being defective, thecustomers should be charged / billedthrough computer on the basis of

average consumption precedingtwelve (12) months.

The detection bill should be imposedon the culprits instead of the innocentcitizens.


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SUGGESTIONS

The disciplinary proceedings beinitiated against the corrupt officersas well as employees in the interest

of justice.

Computerized data management

programs should be maintained atsub divisions level.


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SUGGESTIONS

.contd

Salary structure be made rational andcomparable with other organizationssuch as PTCL etc.

Performance oriented incentives beintroduced to WAPDA/PEPCO

employees.


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SUGGESTIONS

.contd

The tariff of the electricity is veryhigh for majority of poor peoplewhich should be rationalized to avoid

temptation to consumers towardspilferage of energy.

WAPDA/PEPCO police should beintroduced like in railway.


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SUGGESTIONS

.contd

The customer service centers shouldoperate round the clock in the subdivision office.

Additional staff with proper trainingrelated to one window operation

should be posted at every centre.


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SUGGESTIONS

.contd

Burnt meter cases may be dealt withpromptly by affecting replacementand the cost of meter, if required, be

recovered through energy bills.

A separate vehicle equipped withwireless set should be providedexclusively for the use of one windowoperation centre.


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CONCLUSION

Operation sub-division is a window ofPEPCO/ WAPDA, where from theperformance of whole department can

be judged by public.

Generally, the public image ofoperation sub-divisions of Distributioncompanies is not positive due to theaforementioned complex issues.


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CONCLUSION

.contd

PEPCO has to take concrete steps fornot only purchasing and generatingmore power to meet demand but also

vigilantly manage the humanresources of operation sub-divisionsof Discos as there are a good numberof public complaints against the staff

and their services otherwise theImage Building would remain adream.


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Syndicate Shehzad