Symantec Endpoint Protection SBE - FAQ.pdf

7/28/2019 Symantec Endpoint Protection SBE - FAQ.pdf

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Symantec Endpoint Protection Small Business

Edition 2013Channel

FAQ: Endpoint Security

What is SWhat is Symantec Endpoint Proymantec Endpoint Protection Small Business Etection Small Business Edition 2013?dition 2013?Symantec Endpoint Protection Small Business Edition 2013 is a new solution that delivers simple, fast, and effective

protection against viruses and malware, and offers your customers the power and convenience of a cloud-managed service.

Using an Internet connection with no additional hardware to install, always-on protection that updates automatically, and a

simple subscription fee, Symantec Endpoint Protection Small Business Edition 2013 delivers security and simplicity to your

customers and drives business for you. For your customers who are not quite ready to move to the cloud, there is even an on-

premise management option. Your customers can seamlessly make the transition to the cloud when the timings right, at noat no

additional coadditional cosstt.

Is this product fIs this product for boor both enterprises and small and medium-sizth enterprises and small and medium-sized businesses?ed businesses?No, this is a new product that is meant to simplify the endpoint security experience for businesses with less than 250

employees. There is no Enterprise equivalent.

What benefits does SWhat benefits does Symantec Endpoint Proymantec Endpoint Protection Small Business Etection Small Business Edition 2013 offdition 2013 offer to mer to my cusy customers?tomers?

Symantec Endpoint Protection Small Business Edition 2013 increases simplicity for your customers without sacrificing quality

and strength of protection.

Greater conGreater conveniencevenience As a cloud-managed service, its more convenient for your customers because it removes the need

for additional hardware, offers automatic security updates for laptops, desktops and servers, and enables better budget

management with a simple subscription fee.

FFasast setupt setup It installs in just minutes and requires no special training or staff. The on-premise management option is

available for your customers who prefer to have a server on-site.

FlexibilitFlexibilityy When theyre ready to move to the cloud, they can do so with no additional costs. This unique option means

your customers will have the flexibility in the future to change with their business needs, without additional investment.

Easy to monitor and manageEasy to monitor and manage A user-friendly, web-based console lets customers easily change security settings, set up

alerts, and view reports. Advanced technologies for antivirus, antispyware, firewall protection keep your customers

endpoints from harm. Even the laptops used by remote workers are protected on or off the network.

TTurnkurnkey supportey support If there are any questions or issues, your customers can access Symantecs reliable and helpful

customer service 24/7 instead of calling you. And Symantec takes care of all after-sales maintenance, support, and product

enhancement for you.

What benefits does SWhat benefits does Symantec Endpoint Proymantec Endpoint Protection Small Business Etection Small Business Edition 2013 offdition 2013 offer to mer to my business?y business?

Symantec Endpoint Protection Small Business Edition 2013 drives business by giving your customers the security and

simplicity they want while giving your business a secure recurring revenue stream and profitability.

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Simplified antivirus proSimplified antivirus protection thats efftection thats effective and effective and effortlessortless

Deliver simple, fast and effective protection against viruses and malware.

Offer a unique and future-proofed antivirus solution that gives customers the power and convenience of a cloud-

managed service or an on-premise management option if they prefer an on-site management server. Your customers can

switch to the cloud-managed service later at no additional cost.

Enjoy a low-risk way to enter into the lucrative cloud space with new and existing customers.

Build sBuild strong custrong customer relationshiptomer relationshipss

Deliver endpoint protection the way your small and medium-sized customers want with a solution tailor-made for them

with the protection and flexibility they need.

Expand your customer base by offering a flexible solution that meets the needs and preferences of your customers

business and IT environments and increase customer satisfaction.

Leverage the power of the Symantec brand and technology to deliver a great new solution that builds credibility with

your customer base.

Enjoy higher recurring revenue and profitabilitEnjoy higher recurring revenue and profitabilityy

Easy to understand and sell solution drives faster sales cycles and lower carrying costs.

Easy and quick setup requires minimal post-sale customer support.

Simple and effective customer experience drives high customer satisfaction and profitability.

Higher recurring revenues with a subscription model.

Increase deal size by selling related cloud-managed services such as Symantec Backup Exec.cloud or attach endpoint

protection to your laptop, desktop and server sales.

What are the kWhat are the key highlights of the new product?ey highlights of the new product?

Greater simplicitGreater simplicityy

FFuture-proofuture-proof Select the power and convenience of a cloud-managed service. Your customers not quite ready for the

cloud? Tell them about the on-premise management option. Switch your customers to the cloud when the timings right

at no additional cost..

Simple subSimple subscripscriptiontion - A simple subscription fee covers either management choice.

Stronger and more efficient securitStronger and more efficient securityy

Windows 8 supportWindows 8 support Protection of computers and tablets running Windows 8 (cloud-managed service only)*.

USB Device ControlUSB Device Control - Ability to detect and protect against harmful files from USB storage devices (cloud-managedservice only).

LLocal Update Serocal Update Servicevice - Better bandwidth optimization when accessing security updates (cloud-managed service only).

*Some protection features are not available in Windows 8 browsing.


Symantec Endpoint Protection Small Business Edition 2013

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What will happen to SWhat will happen to Symantec Endpoint Proymantec Endpoint Protection.cloud custection.cloud customers when the new product is introduced?tomers when the new product is introduced?

When Symantec Endpoint Protection Small Business Edition 2013 is introduced all existing Symantec Endpoint

Protection.cloud customers will automatically be switched to the new product. They will not have to do anything as part of this

switch, and there will be no change in the customer experience for existing customers. The only change is a link in the

Settings section in the web-based management console that will allow them access to the on-premise management optionshould they chose to deploy it. Also the web management portal and other customer-facing parts of the solution will be

updated with the new naming where relevant. Customers will be entitled to renew and purchase additional seats at the new,

lower price.

Will the SKWill the SKUs fUs for Endpoint Proor Endpoint Protection.cloud go awatection.cloud go away at launch of Sy at launch of Symantec Endpoint Proymantec Endpoint Protection Small Business Etection Small Business Editiondition

2013?2013?

Yes, at time of launch of the new solution, the Endpoint Protection.cloud SKUs will cease to be published in our price list and

will be replaced by new SKUs for Symantec Endpoint Protection Small Business Edition 2013. However you can still order

Endpoint Protection.cloud through the older SKUs through Distribution for 6 months after the new product launch. After thattimeframe, you will need to only use the new SKUs.

What will happen to SWhat will happen to Symantec Endpoint Proymantec Endpoint Protection Small Business Etection Small Business Edition cusdition customers when the new product istomers when the new product is

introduced?introduced?

There is no impact to Symantec Endpoint Protection Small Business Edition 12.0 or 12.1 customers. These customers can

purchase additional seats and renew maintenance agreements. Cross-grade SKUs will be available for customers who want to

switch from Symantec Endpoint Protection Small Business Edition to Symantec Endpoint Protection Small Business Edition

2013.

Will SWill Symantec Endpoint Proymantec Endpoint Protection Small Business Etection Small Business Edition continue to exisdition continue to exist as a product?t as a product?

Yes, your customers can still buy new and renewal licenses of Symantec Endpoint Protection Small Business Edition. However,

we strongly urge you to become familiar with the key advantages of Symantec Endpoint Protection Small Business Edition

2013 and offer this new and better solution to your customers over time.

What are the advWhat are the advantages of Santages of Symantec Endpoint Proymantec Endpoint Protection Small Business Etection Small Business Edition 2013?dition 2013?

AnAn enhancedenhanced partner experiencepartner experience

A better offA better offeringering - A single product that delivers a choice of management options.

Higher recurring revenuesHigher recurring revenues - Through a subscription model.

A superior cusA superior customer experiencetomer experience

Greater conGreater conveniencevenience - Cloud-managed service removes the need for additional hardware, provides always on protection,

and flattens operating costs through a simple subscription fee.

FFuture-proofuture-proofededininvesvestmenttment - Customer can start off with the on-premise management application and easily transition

to the cloud-managed service at no additional cost.



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Stronger and more efficient securitStronger and more efficient securityy

Windows 8 supportWindows 8 support Protection of computers and tablets running Windows 8 (cloud-managed service only)*.

USB Device ControlUSB Device Control - Protects against compromised files when a USB is connected to the PC (cloud-managed

service only).

LLocal Update Serocal Update Servicevice - Better bandwidth optimization when accessing security updates (cloud-managed service only).

*Some protection features are not available in Windows 8 browsing.

Which business cusWhich business customers should I tartomers should I target?get?

NewNew small and medium-sized business customers (with 250 employees or less) who are interested in a simple endpoint

protection solution as either a simple cloud-managed service, or an on-premise management application.

UpgradeUpgrade existing Symantec Endpoint Protection Small Business Edition business customers to a future-proofed solution

that offers additional flexibility and new features.

SSwitchwitch customers with Symantec Endpoint Protection who are not using enterprise-grade features (e.g. application control,

virtualization) and would benefit from a solution built for small and medium-sized businesses.

CroCross-sellss-sell to Backup Exec.cloud customers as they can benefit from managing security and backup from the same web-

based console.

UpgradeUpgrade Norton Internet Security customers with more than 10 employees who need simple, but business grade endpoint

protection, such as protection for servers.

Will current Endpoint ProWill current Endpoint Protection Small Business Etection Small Business Edition cusdition customers be entitled to the new product?tomers be entitled to the new product?

Endpoint Protection Small Business Edition customers can be upgraded to Symantec Endpoint Protection Small BusinessEdition 2013 using cross-grade SKUs for up to a 30% discount off MSRP.

What about cusWhat about customers who are receiving Endpoint Protomers who are receiving Endpoint Protection through Stection through Symantec Proymantec Protection Suite Small Business Etection Suite Small Business Edition?dition?

Symantec Protection Suite Small Business Edition will continue to be bundled with Symantec Endpoint Protection Small

Business Edition 12.1.x only. There is no automatic entitlement to Symantec Endpoint Protection Small Business Edition 2013.

What tools do I haWhat tools do I have to manage this product easily?ve to manage this product easily?

The Partner Management Console (PMC) allows partners to install and manage the cloud-managed service on behalf of their

customers. It enhances the partner and customer experience by making the solution simple to manage on an ongoing basis.

Registered Symantec partners and independent consultants can benefit from this solution.

What tWhat type of support is aype of support is avvailable?ailable?

Customers automatically get helpful and reliable 24/7 customer support as part of the subscription fee. All calls come to

Symantec for resolution.



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How will mHow will my cusy customers with active Endpoint Protomers with active Endpoint Protection.cloud support agreements be notection.cloud support agreements be notified and upgraded to the newtified and upgraded to the new

release?release?

These customers will receive notifications from the web-based management console about the new product introduction.

My cusMy customer is hatomer is having technical difficulties.ving technical difficulties. What should they do?What should they do?

For information on contacting Technical Support to help with your customers technical issue, please visit

http://www.symantec.com/business/support/contact_techsupp_static.jsp.

Where can I get SWhere can I get Symantec Endpoint Proymantec Endpoint Protection Small Business Etection Small Business Edition 2013 fdition 2013 for in-house use or cusor in-house use or customertomer

demonsdemonstrations?trations?

This will be available through the Internal Use Program as a new benefit available to eligible Symantec Partners. Metallic level

partners and SMB, Enterprise Security & Data Protection Specialists can order and use these 12 month cloud-managed

services at no charge for in-house use or customer demonstrations. You can place an Internal License order by visiting the

Benefit pages on PartnerNet.

How is the serHow is the service activvice activated?ated?

After ordering for your customer, you will receive a license certificate which includes instructions to activate the service. The

serial key can be activated through an activation portal, which will allow for self-registration through the cloud management

console and access other services. The Ordering User Guide is available on PartnerNet. This guide now includes an Activation

Guide for .cloud Services that will take you step-by-step through the activation process.

PartnerNet: https://partnernet.symantec.com/Partnercontent/Program/Software.jsp

You can also contact the Global Partner Program Management mailbox with any questions.

Where can I find training and oWhere can I find training and other infther information on Endpoint Proormation on Endpoint Protection Small Business Etection Small Business Edition 2013?dition 2013?

For more information, please visit https://partnernet.symantec.com.

You can access training materials, specializations and sales and marketing tools.

More Information

Visit our website

http://www.symantec.com

To speak with a Product Specialist in the U.S.

Call toll-free 1 (866) 460 0000

To speak with a Product Specialist outside the U.S.

For specific country offices and contact numbers, please visit our website.



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http://www.symantec.com/business/support/contact_techsupp_static.jsphttps://partnernet.symantec.com/Partnercontent/Program/Software.jspmailto:[email protected]://partnernet.symantec.com/https://partnernet.symantec.com/mailto:[email protected]://partnernet.symantec.com/Partnercontent/Program/Software.jsphttp://www.symantec.com/business/support/contact_techsupp_static.jsp


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About Symantec

Symantec protects the worlds information and is the global leader in security, backup, and availability solutions. Our

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gives our customers confidence in a connected world. More information is available at www.symantec.com or by connectingwith Symantec at go.symantec.com/socialmedia.

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and other countries. Other names may be tr ademarks of their respective owners.

21264581-1 08/1Symantec helps organizations secure and manage their information-driven world withsecurity management, endpoint security, messaging security, and application security solutions.



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Documents

Symantec Endpoint Protection SBE - FAQ.pdf