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L a r é f é re n c e a é ro n a u t i q u e
Advanced Master (MS) Airport Management
2013
Programme
CouvAM.indd 1 19/04/13 14:46:58
Mastère
Spécialisé MS
www.enac.fr 1
ADVANCED MASTER (MS) AIRPORT MANAGEMENT
The “Mastère Spécialisé” (MS) in Airport Management was set up in 1989 by ENAC in response to requests from professionals in this fi eld.
The role played by today’s airports has become particularly important after the liberalisation of air transport and the privatisation of airport services, which impact directly on the national economy.
Our internationally recognised programme refl ects the changing needs of our industry and covers all areas of aviation.
As such emphasis is laid on conception, design and operations, safety and security contents, environmental issues, quality of service and the strategic management of airports.
As a leading provider of global aviation solutions and professional development programmes, ENAC develops human capital for tomorrow’s air transport industry. Thus the (MS) Airport Management aims precisely at training and preparing these specialists.
O B J E C T I V E S
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Mastère
Spécialisé MS
2
ADVANCED MASTER (MS) Airport Management
MSAirport
Management
The (MS) Airport Management is a one-year full time programme organised into 2 parts:
Academical and Theoretical: six-months of intensive in-class lectures
• Throughout this period, case studies will be treated • Weekly exams will be conducted to validate each module• Airport visits will be organised
Practical training in a professional environment: six-months internship in a professional environment, either in France or abroad.
• A tutor from the host organisation supervises this training.
It gives rise to a fi nal written report, which must be defended in front of a coeducational jury composed of instructors, the company delegate and professionals.
P r o g r a m m e
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www.enac.fr 3
Academic Part (From October to March)
The academical and theoretical part is composed of 16 modules (1 - 2 weeks each).
Module Director Hr
AM01 Aircraft and Air Transport System Pascal DUVAL ENAC 30h
AM02 International and European Civil Aviation Law Yves LAVIGNEWAT– World
Assets Transition
30h
AM03 Air Transport Economics and Management Nathalie LENOIR,Louis THWAITES
ENAC/Université Concordia (Montréal)
30h
AM04 Air Transport Security Mathieu GUALINO ENAC 30h
AM05 Sustainable Development Didier VERGEZ ENAC 30h
AM06 Conception and Operation of Aerodrome – Master Plan
Jorge GONZALEZ GODINEZ ENAC 60h
AM07 Airport Certifi cation and Safety Patrick DISSET DSAC/SUD 30h
AM08 Passenger and Freight Terminals Management Dominique CHAVANNE ADP-i 30h
AM09 Development of Extra-Aeronautical Airport Activities Christophe GIRARD Aéroports
de Lyon 30h
AM10 Team Management Anne Marie SCHAAL / Marc RAYNAL
ENAC/ MR
International30h
AM11 Human Resource Management in airports Marc RAYNAL MR International 30h
AM12 Airport Financial Management Jean-François VERDIE/Jean Michel VERNHES
ESCT / Aéroport de
Toulouse Blagnac
60h
AM13 Airport Operations and Service Quality Valérie SENENTZ Aéroports de Paris 60h
AM14 Ground Handling Michel RAGOT Consultant 34h
AM15 Communication and Crisis Management Martine DEL BONO BEA 30h
AM16 Airport Strategy Jean-François GUITARD
Aéroports de Nice 60h
Total 20 weeks 604h
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Mastère
Spécialisé MS
MS Airport
Management
Droit de l’Aviation Civile et du Transport Aérien
4
PresentationIntroduction to the Aircraft and the Air Transport System.
Pedagogical objectives:The student will acquire basic knowledge about the aircraft, fl ight techniques, and meteorological incidents, aircraft construction and current aspects that concern the economics of air transportation.
Content: • Air Transport System• Importance of aeronautical meteorology• Aircraft and fl ight principles• Air traffi c control• Aircraft performances• Aircraft manufacturing• Introduction to the airport environment• Introduction to regional aviation• The airlines in daily operation
Methods: • Lectures• Case study
Duration: 1 week (30 hours)
Dates:7 until 11 October 2013
Common with the MS-MTA, Air Transport Management
Lecturers:• Experts from
ENAC Air Transport Department and practicing professionals
Academic reference: M. Pascal DUVAL (ENAC)
Aircraft and Air Transport SystemAM01
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Mastère
Spécialisé MS
Duration: 1 week (30 hours)
Dates:7 until 11 October 2013
Common with the MS-AM, Airport Management
Lecturers:• Experts from
ENAC Air Transport Department and practicing professionals
Chair:Pascal DUVAL
Academic reference: Pascal DUVAL (ENAC)
MS Airport
Management
Droit de l’Aviation Civile et du Transport Aérien
www.enac.fr 5
PresentationOverview of the principal actors and juridicial processes governing International and European Civil Aviation.
Pedagogical objectives:To discover who are the governing institutions and actors, plus the juridical structure of civil aviation.To be knowledgeable of the effects of community policy on air transport and its repercussions on the main actors.
Content: •ICAO: Chicago Convention: Sources and fundamental
rules of civil aviation laws• Regulation of the French civil aviation• French Airports: creation, status, decentralisation,
operating charges, ground handling, state aids.• International Airport.• EU Regulation, overview & applicability.• Protection of air passenger• Traffi c law, bilateral agreements, «OPEN SKIES» and
aircraft «Leasing» agreement• “Cape Town” Convention
Methods: • Lectures• Case study
International and European Civil Aviation Law
Duration: 1 week (30 hours)
Dates:14 until 18 October 2013
Common with the MS-MTA, Air Transport Management
Lecturers:• Experts from
the French Civil Aviation Authority and practicing professionals
Chair: M. Yves LAVIGNE, WAT– World Assets Transition
Academic reference: M. Pascal DUVAL (ENAC)
AM02
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Mastère
Spécialisé MS
MS Airport
Management
Duration: 1 week (30 hours)
Dates:7 until 11 October 2013
Common with the MS-AM, Airport Management
Lecturers:• Experts from
ENAC Air Transport Department and practicing professionals
Chair:Pascal DUVAL
Academic reference: Pascal DUVAL (ENAC)
Droit de l’Aviation Civile et du Transport Aérien
6
PresentationThe Air Transport Economics and Management module is to enable students to recognise key economic concepts and how they are used in the air transport business for decision making, in the short, medium or long term.
Pedagogical objectives:To appreciate the key economic factors of provision and demand for Air Transport, in relation to these theories.To recognise the cost and price structure of airports and airlines in activities such as pricing and revenue management and route economics.To understand how economic fundamentals have a strong infl uence on industry structure and profi tability.
Content: • Introduction to Air Transport Economics• Demand for Air Transport• Airline Planning and Organisation• Airline Cost Structures• Provision of fi nance• Airline Regulation• The trend towards Alliances and Consolidation• Introduction to Airline Marketing• Pricing and Revenue Management• International Economics and Aviation• Air Transport Forecasting• Cost benefi t analysis
Methods: • Lectures• Case study
Duration: 1 week (30 hours)
Dates:21 until 25 October 2013
Common with the MS-MTA, Air Transport Management
Lecturers:• Experts from
the French Civil Aviation Authority and practicing professionals
Chair: M. Louis THWAITES (University Concordia - Montréal)
Academic reference: M. Pascal DUVAL (ENAC)
Air Transport Economics
and ManagementAM03
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MS Airport
Management
www.enac.fr 7
Duration: 1 week (30 hours)
Dates:4 until 8 November 2013
Common with the MS-MTA, Air Transport Management
Lecturers:• Experts from
the French Civil Aviation Authority and practicing professionals
Chair: M. Matthieu GUALINO (ENAC)
Academic reference: M. Pascal DUVAL (ENAC)
PresentationProtection of aircraft and airports against acts of unlawful interference.
Pedagogical objectives:Become aware of and sensitive to security problems specifi c to airlines and airports.
Content: • Legislative framework• Airport and airline company security management• Human Resource Management • Management of response to acts of unlawful
interference• Financial resource management• Material resource management • Quality Control management• Emergency plans; a counter to against acts of unlawful
interference
Methods: • Lectures
Air Transport SecurityAM04
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Spécialisé MS
MS Airport
Management
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PresentationThe adaptation of air transport system to issues concerning sustainable development.
Pedagogical objectives:Focusing on sustainable development of air transport issues:In an international context, being aware of global policy about air transport sustainable development.Being able to identify the environmental impact of air transport activities.Being able to defi ne and put into practice appropriate solutions to control pollution due to air transport activities.
Content: • International Environmental Protection Policies in
context of Air Transport• Air Transport and Global Climate Change • Local Air Quality• Aircraft noise impact • Aircraft Eco-Effi ciency• Operative measures to Reducing Nuisances• Economic Instruments• Challenges of «alternative» fuels• Development and sustainable operation of an airline• Development and sustainable operation of an airport
Methods: • Lectures• Practical work• Case study
Sustainable DevelopmentAM05
Duration: 1 week (30 hours)
Dates:12 until 15 November 2013
Common with the MS-MTA, Transport Management
Lecturers:• Experts and
professionals
Chair: M. Didier VERGEZ (ENAC)
Academic reference:M. Pascal DUVAL (ENAC)
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MS Airport
Management
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Duration: 2 weeks (60 hours)
Dates:18 until 29 November 2013
Lecturers:• Experts from
the French civil aviation Authority and practicing professionals.
Chair: M. Jorge GONZALEZ GODINEZ (ENAC)
Academic reference: M. Pascal DUVAL (ENAC)
PresentationIntegrating concerns of operating an aircraft safely within the conception of an aerodrome.
Pedagogical objectives:To acquire the knowledge of aeronautical notions of safety, accessibility and air traffi c operations.To identify different infrastructural means, systems and aero-nautical and radio-electric constraints on the airside.To be in a position to manage these infrastructures.To be able to conceive a Master Plan with the help of traffi c and capacity forecast.
Content: • Aircraft characteristics and performances: Runway
design and operations• Taxiways, Air Traffi c areas• Traffi c axes, movement areas• Aeronautical surface pavements• Access roads – Network – Building concept • Aeronautical meteorology• Traffi c Forecasts• Airport capacity• Airport ATM services • Listing of the operational safety policies • Ground Handling and safety practices• Work and task management• Master Plan and Zoning• Environmental Impact statements for aerodromes• Costs and maintenance
Methods: • Lectures• Practical work• Case study• Airport Visit
Conception and Operation of an Aerodrome – Master Plan
AM06
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Mastère
Spécialisé MS
MS Airport
Management
Droit de l’Aviation Civile et du Transport Aérien
10
Duration: 1 week (30 hours)
Dates:
2 until
6 December 2013
Lecturers:• Experts from
French Civil Aviation Authority and practicing professionals
Chair: M. Patrick DISSET (DSAC/SUD)
Academic reference: M. Pascal DUVAL (ENAC)
PresentationThis module presents theoretical aspects related to Safety and Airport Certifi cation
Pedagogical objectives:In this module the student will learn the basic concepts of safety in airport operations as well as the necessary procedures to obtain the “Airport ICAO Certifi cation”.The European and International regulatory context will be analysed and the management tools such as Safety Management System will be studied (SMS).
Content: • Safety concepts in terms of Accidents Analysis • International Policy and European Safety• Safety operations on the movement area• Management and Safety on the runway and apron
areas• Establishing a standard operating procedures (SOP)• Safety Management System (SMS) and feedback• Impact assessments on safety • Aircraft Rescue and Fire Fighting Service (ARFFS)• Wildlife Hazard Management Unit (WHM)• Aerodrome Emergency Plan (AEP) and Event• Notifi cation• Safety on worksites
Methods: • Lectures • Debate
Airport Certification and SafetyAM07
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Spécialisé MS
MS Airport
Management
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Duration: 1 week (30 hours)
Dates:
9 until 13 December 2013
Lecturers:•Experts from
ENAC Air Transport Department and practicing professionals
Chair:M. Dominique CHAVANNE (ADP-i)
Academic reference: M. Pascal DUVAL (ENAC)
PresentationIntroduction to the passengers and freight terminals, its conception, processes and evolution.
Pedagogical objectives:To understand the problems and issues of air passenger and freight terminals, taking into account the treatment of passen-gers, baggage and cargo.To develop creative solutions and designs in the conception of terminals.To sketch out the solutions for the future.
Content: • Panorama of world terminals• Concept of terminals• Effi cient & iconic terminals• Terminal planning• Schedule, cost & organisation of terminal project• Specifi c equipment in terminals• New terminal technologies• Terminal architecture• Sustainable terminals
Methods: • Lectures• Case study
Passengers and Freight Terminals Management
AM08
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Spécialisé MS
MS Airport
Management
12
Duration: 1 week (30 hours)
Dates:16 until 20 December 2013
Lecturers:• Experts from
ENAC Air Transport Department and practicing professionals
Chair: Christophe GIRARD(Aéroports de Lyon)
Academic reference: M. Pascal DUVAL (ENAC)
PresentationDeveloping extra aeronautical activities on platforms to fi nance airport development.
Pedagogical objectives:To become aware of the importance of extra aeronautical activities for the economy of the airport and the quality of passenger services.
Content: • Management of commercial activities and real states.• Development of commercial areas and advertisement• Car parks and public transport facilities• Food and Beverages• Car Rental Business
Methods: • Lectures• Case study
Development of Extra Aeronautical Airport Activities
AM09
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Spécialisé MS
MS Airport
Management
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Duration: 1 weeks (30 hours)
Dates:6 to 10 January 2014
Lecturer:• Marc RAYNAL,
former Director HR of Airbus China, HR and talents task force coordina-tor (American Chamber of Commerce in France) and Expert of Toulouse Business School.
Academic reference: M. Pascal DUVAL (ENAC)
PresentationThe team manager’s role and management approaches in a cross-cultural environment.
Pedagogical objectives:To get to know one’s own defi nition of manager’s role, open up to others.To understand and perceive the business culture of others (EU, USA, Asia)To communicate in an adapted way with people of different cultures.To take into account the expectations from the future team members having a different culture and adapt the required profi le to the aspirations of the candidates.To anticipate and/or manage the communication problems caused by cross-cultural differences.
Content: • Perception of the role of leaders and managers• Basic knowledge of cultural differentiations and trans-
lation into business practices• Connection with participants’ own values at work• Ways of communicating with others in the most diffi -
cult situations for a manager.• Recruitment interviews in a cross cultural context• Performance appraisal interviews in a cross cultural
context
Methods: • Lectures• Interactive animation• Brainstorming• Simulations
Team ManagementAM10
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MS Airport
Management
14
Duration: 1 week (30 hours)
Dates:13 until 17 January 2014
Lecturers:• Experts and
practicing professionals.
Chair:• Marc RAYNAL
Academic reference: M. Pascal DUVAL (ENAC)
PresentationThis module presents the current trends of Human Resource Management (HRM) and the airports environment specifi cities from the point of view of the Manager and the candidate.
Pedagogical objectives:To know the different career prospects on a airport.To give methods of effective people management (internal communication, training process, skills management, etc.)To understand the relation between “Social actors” and their impact on Air Transport System.To be able to prepare oneself to the process of integration in professional life according to geographical and cultural variations.
Content: •HRM systems: ADP “Aéroports de Paris” & Schiphol
Airport • Social and Societal responsibility• Real-time HRM in Airports• People management: internal communication, training
process, skills management and GPEC (Workforce, Competency Planning and Development approach)
• The “Social Actors and Partners” in Airports environment
• People management “dashboards” and their monitoring
• Internal and international mobility policy management• Jobs pertaining to the airport sector• Preparing and conducting an HR interview
Methods: • Lectures• Case study• Role play
Human Resource Managementin Airports
AM11
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Mastère
Spécialisé MS
MS Airport
Management
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Duration: 2 week (60 hours)
Dates:20 until 31 January 2014
Lecturers:• Practitioners from
DGAC and other institutions (ACI, Airports), Faculty from Toulouse Business School
Chair: M. Jean-Michel VERNHES (CEO, Toulouse-Blagnac Airport) M. Jean-François VERDIE, (Lecturer, TBS, Toulouse)
Academic reference: M. Pascal DUVAL (ENAC)
PresentationIntroduction of the fi nancial aspects in aviation industry.
Pedagogical objectives:The key objective is to provide the students a set of concepts and tools to enable them to understand the economic and fi nancial aspects of airport management.
Content: • International economic situation of Airports.• Accounting and Taxation for Airports.• Airports Financial Statements Analysis.• Airports revenues and operating expenses: detailed
analysis of an Airport’s income statement.• Capital Budgeting in Airport Industry.• The Business Plan of an Airport.• Financing Airports: from private equity to structured
fi nance.• Management Accounting: Balanced Scorecards and
short-term management.
Methods: • Lectures• Case study
Airport Financial ManagementAM12
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Mastère
Spécialisé MS
MS Airport
Management
16
PresentationOperating an airport platform in view of attaining a high level of customer satisfaction.
Pedagogical objectives:To understand the operating modes of the various stakeholders on airport platform.To know the organisational structure and relations between the different services and/or actors. To understand the main procedures, ensure the continuity of operations and meet the challenges of customer satisfaction.
Content: • Operation of passenger terminals• Relationship between Airports / Airlines• Principal axes of customer satisfaction• The airport security• Airfi eld Information System• The case of a regional airport • Performance and reliability of equipment• Resource Management• Police at border control in airport• International Operations• Customer Relationship• Collaborative Decision Making (CDM)• Terminal operations and passenger Flow Management
Methods: • Lectures• Airport visit • Case study
Airport Operation and Service QualityAM13
Duration: 2 week (60 hours)
Dates:3 until 14 February 2014
Lecturers:• Experts from
ENAC Air Transport Department and practicing professionals
Chair: Mme. Valérie SENENTZ(Aéroports de Paris)
Academic reference: M. Pascal DUVAL (ENAC)
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Duration: 1 week (30 hours)
Dates:17 until 21 February 2014
Common with the MS-MTA, Air Transport Management
Lecturers:• Experts and
professionals.
Chair: M. Michel RAGOT (Consultant)
Academic reference: M. Pascal DUVAL (ENAC)
PresentationIntroduction to the functions and activities of ground handlers.
Pedagogical objectives:To give students a complete knowledge of the services provided by ground handlers, its socio-economic issues, problems and relationship with the airport authorities.To understand the dimension of competition in this fi eld.
Content: • General information on ground handling• IATA documents, the contract support SGHA. (Standard
Ground Handling Agreement)• The ground cargo handling• Handling and safety aspects for stopover passengers• Socio-economic management of ground handlers• The fl ight track processing
Methods: • Lectures• Airport visit • Case study
Ground HandlingAM14
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MS Airport
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Communication and Crisis ManagementAM15
PresentationCommunication and crisis management.
Pedagogical objectives:Learn how to respond to a crisis linked to a major event involving stakeholders of the international aviation community. Students will focus on communication strategy to be developed in the fi rst hours and days following a major aircraft accident.
Content: • Introduction to crisis management• The role of the aircraft manufacturer• The airline company and the Family assistance Plan• Communication with the Victims’ Families • The Airport and the Crisis management plan• The media and the air crash• The Air safety investigation
Methods: • Lectures• Visit to a crisis management center• Case study
Duration: 1 weeks (30 hours)
Dates:
3 until
7 March 2014
Common with the MS-MTA Air Transport Management
Lecturers:•Experts of the
Offi ce Bureau of Investigations and Analysis for Civil Aviation Safety (BEA), practicing professionals and journalists
Chair:• Mme. Martine
DEL BONO (BEA)
Academic reference: M. Pascal DUVAL (ENAC)
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Mastère
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MS Airport
Management
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Duration: 2 week (60 hours)
Dates:10 until 21 March 2014Some courses are common with the MS-MTA, Air Transport Management
Lecturers:• Experts and
professionals.
Chair:M. Jean-François GUITARD(Aéroport de Nice)
Academic reference: M. Pascal DUVAL (ENAC)
PresentationThis module provides a strategic overview in the way airports are operated.
Pedagogical objectives:To identify the key success factors for an airport and acquire the methodology for the implementation of a strategic approach.
Content: • Strategic approach of a major airline company• Strategic approach of an airport• Marketing as the key development factor for an airport• CRM• Positioning of a regional platform• SNC Lavalin’s market position• Low Cost model• COHOR- allocation of slots• Airport evolutions: roles and changes at Brussels• Airport service quality• Future of cargo airports (Châteauroux case)• Business plan as the key factor for airport strategy• Relationship of the airports and its neighbourhood
Methods: • Lectures• Case study• Airport Visit
Airport StrategyAM16
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Mastère
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Professional Openings
Training given through the “Mastère Spécialisé” (MS) in Airport Management prepares students to hold the full range of positions of responsibility within airport management:
• Operations
• Marketing
• Management
• Finance
• Human resources.
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Mastère
Spécialisé MS
MS Airport
Management
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Prerequisites
Generally, candidates for admission into a “Mastère Spécialisé” (MS) programme, must already hold a degree at the college entry level of [Bac + 5] or [Bac + 4 & 3 years of professional experience after Bac + 4].
However, it is possible to apply with a Bac + 4 level, despite having no professional experience, but the number of places for candidates in this (exceptional) category is very limited.
For the “Mastère Spécialisé” (MS) in Airport Management, the following are considered, among others:- Masters’ degree from an engineering or business school- Other university degree (Master 2, DESS, DEA or non-French MSc equivalents) in law, economics or business.
Particular consideration will be given to candidates who have completed work placements with airports, airlines, travel agents or aircraft construction companies
Note: A French BAC is comparable to a High School diploma. + 3 are the numbers of years of extra studies, usually a college
or university environment.
Conditions for admission
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