Hartlepool Water has one of the lowest leakage rates in thecountry. We are committed to reducing leakage further byoffering a free one-off repair or replacement service for domesticcustomers supply pipe. Under our Watertight Promise, we willrepair or replace at our discretion, up to 25 metres ofunderground pipe that run from the street boundary to where thepipe enters your home (excluding pipes that run under buildings).

The pipe remains the responsibility of the householder.Hartlepool Water will offer this free service only once per supplypipe (subject to terms and conditions).

Full details can be found on our website:hartlepoolwater.co.uk

WATERTIGHT PROMISE

To request a meter, fill in your details below and pop this card in the post.

I wish to switch and have a meter fitted at the address below:

Name: (Mr/Mrs/Miss/Ms)

Address:

Postcode:

Daytime telephone no:

Mobile no:

Email address:

No. of people normally living in property including children:

We like to inspect properties when somebody is at home so we cancheck internal pipework, if necessary. However, if it is not convenientor it is difficult for you to be at the property between 9am and 4pm,Monday to Friday, please contact us on 01429 858 050 to arrange analternative.

Day Date 9am-1pm 1pm-4pm

Please sign below to say that you agree to the terms and conditionsof having a meter. These are included in the Company ChargesScheme. Please tick the appropriate box

Signature: Date:

We respect your privacy and recognise the need for responsible management andprotection of the personal information you share with us. We will not disclose anyinformation you supply to any third party without asking you first.

SWITCH AND SAVE- POP THIS CARD IN THE POST

YOU DON’T NEED A STAMP.FILL IN, TEAR OFF AND POST.

WHATYOU NE

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AND SAVESWITCH

HW019/11/14

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I own theabove property

I am a tenant of the property andI have gained permission to havea water meter fitted

Hartlepool Water3 Lancaster RoadHartlepoolTS24 8LW

Tel: 01429 858 050Fax: 01429 858 000Email: enquiries@hartlepoolwater.co.ukSend a Text: 01429 450 050

Phone:01429 858050

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A water meter measures thewater you use, so you only payfor what you use. On average,people with a water meter savearound £100 a year. It can alsohelp to save water – and that’sreally important for everyone.

2 3

WHY OPT FOR

IT’S EASY TO CHANGE YOUR MINDIf you switch but don’t see the savings youexpected, you can go back to unmeteredbills within two years – and again we’llarrange the switch for free.

A METERA METER

SWITCH-BACK GUARANTEESWITCH-BACK GUARANTEEIt’s your choice to switch.

Make the switch and you have up to two years to decide if a meter isright for you. If you’re not getting the benefits you expected and wantto switch back to unmetered water, just tell us.

Catherine Carlon

Operations Support Manager

SWITCH AND SAVE

SWITCH FOR FREEWE’LL PROVIDE AND FIT THEMETER FREE OF CHARGE.

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Estimate how much you would pay with a meter using theReady reckoner insert enclosed.

Compare your estimate with your current unmeasured charges,which are shown on your annual bill. If you have not got this orare not sure what your current bill is, then call us on 01429 858 030 and we will be able to tell you.

If having a meter is right for you, fill out the application formincluded with this leaflet.

An Above Average User

• TAKES FREQUENT POWER SHOWERS AND BATHS • DOES MORE THAN SEVEN LOADS OF WASHING A WEEK• USES THE DISHWASHER EVERY DAY• REGULARLY USES A HOSEPIPE/SPRINKLER

THREE EASY STEPS WHEN DECIDING TO SWITCH

A Below Average User

• PREFERS SHOWERS. NEVER HAS A BATH• RUNS THE WASHING MACHINE AND/OR DISHWASHER ONCE OR TWICE A WEEK • USES WATERING CANS AND BUCKETS

An Average User

• TAKES FREQUENT SHOWERS AND BATHS TOO• RUNS THE DISHWASHER EVERY DAY• USES THE WASHING MACHINE SEVERAL TIMES A WEEK• OCCASIONALLY USES A HOSEPIPE/SPRINKLER

12

3

WORKING OUTTHE NUMBERS

WHAT SORT OF WATER USER ARE YOU?

4 5

WORKING OUTTHE NUMBERS

WaterSure andAquaCarePlus

Two special tariffs if youare on certain benefits anduse a lot of water.

Full details of our tariffs arepublished on our websitehartlepoolwater.co.uk from mid-march each year.

Alternatively you can callus on 01429 858 030about these tariffs or anyother billing queries.

At Hartlepool Water we offer arange of tariff options for ourmetered customers

Standard Tariff

This is the main tariff which appliesto most of our customers.

HARTLEPOOL WATER TARIFF OPTIONS

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STEP 2We’ll visit you and complete a survey to findthe best place for your meter. 1 in 4 meterscan be fitted during this visit. If we can’t fityour meter we’ll arrange to come back or

notify you if we will need to dig.

STEP 1

You decide to have a meter fitted.Return the form enclosed.

Once your meter’s fitted outsidewe will post a ‘welcome to yourmeter pack’ through your door.

If we can’t fit your meterat Step 2 then our

plumber or dig team willbe able to fit the meter

at this step.

STEP 5

STEP 3

STEP 4

5 STEPSTO HAVINGA METER

FITTEDWHY SAVE IT?

SAVING WATER MAKES AHUGE DIFFERENCESo, although it may seem we get morerain than we can shake an umbrella at,working together to get into the habitof using water wisely now will make allthe difference tomorrow.

We all love every cup of tea, every shower, every clean sock, everywake-up splash. Ever since the Romans built their baths here we’vepumped water, piped it, flushed it, guzzled it. Now we’re askingyou to save it. Why? Many of our customers have found having awater meter fitted can help reduce their bills as they only pay forthe water they use.

WHY SAVE IT?WATER FALLS OUT OF THE SKY

6

BENEFITS FOR YOUA water meter gives you control overhow much you use, therefore how muchyou pay.

The water meter is fitted free of charge.

With our switchback guarantee, you canchange back to unmetered charges atanytime during the first 24 months ifyou’re not happy.

BENEFITS TO THEENVIRONMENT ANDCOMMUNITYMetering encourages us to reduce ourwater usage and therefore has lessimpact on the environment in which we live.

Being water efficient, in the same wayas being energy efficient, helps usmaintain sustainable lifestyles.

By cutting back on the amount of waterwe waste, less water needs to be takenfrom underground sources to meetdemand.

Join our campaign for the futureIt’s called Love Every Drop. You can takepart at a tap near you.

www.hartlepoolwater.co.uk/loveeverydrop

How to use this card

1Remove card alongperforation and moistenadhesive strips.

2Fold card along dottedline and seal.

3Pop the card in the postand we’ll do the rest.

fold here

5 STEPSTO HAVINGA METER

FITTED

Once your meter is fitted outsidewe’ll send you a final unmetered bill.You will receive your metered bill at

least every 6 months.

YOU AREHERE

Office Use Only: Property Ref:

J/C Number:

7

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