SustainableDevelopment 1 Environmental Management & Communication with Stakeholders At At Ricoh Group Environmental Management & Communication with Stakeholders

1Sustainable Sustainable DevelopmentDevelopment

Environmental Management & Environmental Management & Communication with Stakeholders Communication with Stakeholders

At At Ricoh Group

Environmental Management & Environmental Management & Communication with Stakeholders Communication with Stakeholders

At At Ricoh Group

2 June, 2005Kenji Tanaka

General ManagerEnvironmental Sustainability Development Office

Corporate Environment DivisionRicoh Company, Ltd.

United Nations, Economic and Social CouncilUnited Nations, Economic and Social CouncilEconomic Commission For Europe Economic Commission For Europe Committee On Environmental PolicyCommittee On Environmental Policy

Working Group on Environmental Monitoring and AssessmentWorking Group on Environmental Monitoring and Assessment(Fifth Session, 2-3 June, 2005)(Fifth Session, 2-3 June, 2005)

5.30. final version

2Sustainable Sustainable DevelopmentDevelopment Ricoh Group

・Multifunction Equipments in both Black & White (B/W) and Full Color (F/C)

・ Laser printer in both B/W and F/C

1. Solutions Provider including manufacturing & marketing office equipment , founded in 1936.

2. Leading the sales of Digital Multi-functional Office Copier Sales in Europe, US, Asia/Pacific, and Japan

3. Consolidated in FY2004 as of 31 March, 2005

- Net Sales: \ 1,814,108 Million

(US$ 17.3 Billion)

- Net Income: \ 83,143 Million

(US$ 792 Million)

- Number of Employees: 75,000

- Number of group companies in consolidated financial statements : 381 　　

Main ProductsMain Products

Copier-based networkabledigital systems that copy, print, fax & scan

US$=Japanese Yen 105

General InformationGeneral Information


RICOHRICOHGROUPGROUP

Ricoh Group Brands

Ricoh Group markets products under 6 group brands shown to our customers worldwide.


Ricoh Industrialde Mexico,S.A. de C.V.

Ricoh Electronics,Inc.

Gestetner(India)Limited

Ricoh Italia S.p.A.NRG Italia S.p.A.

Ricoh Australia Pty,Ltd.Hanimex Pty,Limited

Ricoh France S.A.NRG France S.A.Rex-Rotary S.A.

Ricoh Europe B.V.

Ricoh Nederland B.V.Ricoh Finance Nederland B.V.

NRG Benelux B.V.

Ricoh UK Products Ltd.

Ricoh UK Ltd.

NRG Group UK Limited

Ricoh Asia Pacific Pte. Ltd.

NRG Gestetner Ireland Limited

Lanier ItaIia, S.p.A

Ricoh Austria GmbH

Gestetner(Israel) Limited

NRG Gestetner South Africa(Pty)Ltd.

Ricoh España S.A.NRG GroupSpain S.A.

Ricoh Corporation

NRG Distribution Corporation

Savin Corporation

NRG Scandinavia A/S

Gestetner S.A. Gestetner do Brazil S.A.

Gestetner Colombia S.A.

Gestetner S.A.

Ricoh Canada Inc.

Ricoh Mexicana, S.A. de C.V.

Ricoh Deutschland GmbHNRG Deutschland GmbH

NRGInternational

Limited

Ricoh Electronic Technology LTD.(Beijing)

Ricoh Polska Sp.zo.o.

Mitsui-Ricoh CIS Ltd.

Ricoh Latin America, Inc.

-Main sales/service sites

Ricoh Electronics,Inc.Tustin Plant

Santa Ana PlantIrvine Plant

Ricoh Innovation,Inc.

Lanier de Guatemala,S.A. Lanier de EI Salvador,

S.A. de C.V.

Lanier de Panama,S.A.

Lanier de Costa Rica,S.A.

Number of countries and regions where the Ricoh Group engages in business activities: 44 countriesNumber of marketing/after-sales service companies: about 100Number of marketing/after-sales service bases: about 1,400Number of R&D and production bases: 44Number of the Group employees: 74,600 people*Branches + affiliates + after-sales service bases

GR Advanced Materials Ltd.Ricoh Wellingborough Products Ltd.

America’s Regional HeadquartersRicoh Finance Corporation

Lanier Worldwide,Inc.

Lanier Dominicana,S.A.

Ricoh Latin AmericaDistribution Center S.A.

Lanier Colombia,S.A.

NRG Group PLC

Lanier United Kingdom Ltd.

Ricoh European Digital Solution Center

Ricoh Finland Oy

Ricoh Industrie France S.A.

Lanier C.V.NRG Belgium S.A.Lanier Belgium N.V./S.A.

Ricoh Thailand Ltd.

Ricoh Philippines,Inc.

Taiwan Ricoh Co.,Ltd

Sindo Ricoh Co.,Ltd

Ricoh China Co., Ltd.

Ricoh Electronic Technology Ltd. (China)

Lanier(Australia)Pty.Ltd.

Ricoh New Zealand LimitedHanimex(NZ)Limited

NRG Svenska AB

Ricoh Norge A.S.

Lanier Deutschland GmbH& Co.KG

Lanier España S.A.

Shanghai Ricoh Facsimile Co.,Ltd.Ricoh International(Shanghai)Co.,Ltd.

Ricoh Eleme Office Machine(H.K.)Ltd.

Lanier(Schweiz) AG.

Ricoh Hungary Kft.

Ricoh Argentina S.A.

Lanier Puerto Rico,Inc.

Georgia Plant

Ricoh India Limited

Ricoh Malaysia Sdn. Bhd.

Ricoh Singapore Pte.Ltd.

Lanier BürosystemeGmbH&Co.KG

Lanier de Chile, S.A.

Asia Pacific Regional Headquarters

China Headquarters

Marketing and Other Operations R&D and Manufacturing Facilities

Ricoh Company,Ltd.Ricoh Group Headquarters

European Regional Headquarters

Ricoh Global Network: 381 companies

Ricoh CorporationOffice solutions and systems

Development Group

Gestetner Limitada

Ricoh South AmericaDistribution Center S.A.

Lanier Italia S.p.A.

Kulk & Kramaer Kantoorsystemen B.V.

Ricoh SoftwareTechnology(Shanghai)Co.,Ltd.

Ricoh International Logistics(H.K.)Ltd.

Ricoh Hong Kong Ltd.Ricoh Asia Industry Ltd.Ricoh Component(H.K.)Ltd.Gestetner China Ltd.Ricoh Elemex(H.K.)Ltd.

Ricoh Asia Industry(Shenzhen)Ltd.

Dongguan Ricoh Eleme Office Machine Co.,Ltd.

Ricoh Microelectronics(H.K.)Ltd.

Ricoh Dianzhuang (Shenzhen)Electronics Co.,Ltd.

Camera House LimitedViko New Zealand Limited

Rabbit Photo Holdings Ltd.

Midland Copying Consultants Limited

This is N.J. 州 (RC) (and this is Boston!)


Ricoh Company,Ltd.(Ricoh Group Headquarters)

Ricoh Corporation(America’s Regional Headquarters)

Ricoh Europe B.V.(European Regional Headquarters)

Ricoh Asia Pacific Pte. Ltd.(Asia Pacific Regional Headquarters) Ricoh (China) Co., Ltd.

(China Headquarters)

Ricoh Global Network (Marketing and Other Operations)


Shanghai Ricoh Facsimile Co., Ltd. Ricoh Electronics, Inc.

Ricoh UK Products Ltd.

Ricoh Industrie France S.A.

Ricoh Dianzhuang (Shenzhen) Elecronics Co., Ltd.Ricoh Innovations, Inc.

Ricoh Global Network (R&D and Manufacturing Facilities)

Ricoh Gotemba Plant

Ricoh Research and development Center

7Sustainable Sustainable DevelopmentDevelopment Ricoh’s Corporate & Management Philosophy

Corporate Philosophy

Management Philosophy

To constantly create new value for the world at the interface of people and information

To be a good global citizen with reliability and appeal

To think as an entrepreneurTo put ourselves in the other person’s placeTo find personal value in our work

Love your neighborLove your countryLove your work

Our Purpose

Our Goal

Our Principles

8Sustainable Sustainable DevelopmentDevelopmentSustainable Sustainable DevelopmentDevelopment

EnvironmentEnvironment

SocietySociety EconomyEconomy

Triple bottom lines

Sustainable developmentSustainable developmentSustainable developmentSustainable development

The basic concept of “Corporate Sustainability”

9Sustainable Sustainable DevelopmentDevelopmentInformation Disclosure ba

sed on Triple Bottom LinesEnvironmentalResponsibility

Financial Responsibility

Social Responsibility

Ricoh Group has three types of 2004 Sustainability Reports.

Distributed today

for this meeting


Ricoh Group Environmental Principles

(Revised in October, 2004)

Basic PolicyAs a global citizen, Ricoh group is obligation-conscious of environmental conservation. Inaddition, we strive to honor our environmentalresponsibilities and concentrate group-wideefforts in environmental conservation activities,implementation of which we believe to be as significant as our business operations.


Passive Passive StageStage

Pro-active Pro-active StageStage

ResponsibleResponsible StageStage

PurposeConcept

Activities

Tool

Outside Pressure・ Regulations・ Competition・ Customers

Mission as a global citizen・ Autonomous responsibility ・ Autonomous planning ・ Autonomous activity

Environmental conservation and profit generation are inseparable for continuance.

Passive activities following legal regulations, competition and customers

1.High goals reduce environmental impact proactively2.Raise awareness of all employees

Environmental conservation activities =QCD achievement activityEx) Reduce the number of parts Reduce the number of processes Improve the yield & working rates

1.ISO14000 series2.LCA (Environmental impact information system) 3.Environmental volunteer leader development system

1.Strategic management by objectives2. Environmental accounting

Three Steps toward Environmental ManagementThree Steps toward Environmental Management

ManagementDriven by others Conservation

We are in transition to this stage.

12Sustainable Sustainable DevelopmentDevelopment Ricoh’s Approach for Environmental ManagementRicoh’s Approach for Environmental Management

・ To continue effective environmental activities, integrate environmental activities into corporate management while improving economical value

・ To remain as a leading corporation in 21st century, respond to potential expectations of society for environmental responsibility

= Ricoh’s Approaches == Ricoh’s Approaches =1. Grasp of Environmental Impact and Its Reduction1. Grasp of Environmental Impact and Its Reduction

・ Environmental Management System (EMS)・ Environmental Management Information System

2. Grasp of Economical Rationale ・ Environmental Accounting 3. Incentives for Motivation3. Incentives for Motivation

・・ Strategic Management by Objectives (SMO) Strategic Management by Objectives (SMO) Environmental target is Environmental target is one of one of

business targets to achieve like revenue/profit and others.business targets to achieve like revenue/profit and others. 4. Improvement of Employee Awareness4. Improvement of Employee Awareness ・・ Environmental Education, Environmental Volunteer Activities, Acquisition of Environmental Education, Environmental Volunteer Activities, Acquisition of ISO14001 Certification, Activities toward Zero Waste ISO14001 Certification, Activities toward Zero Waste 5. Environmental Communication and Partnerships 5. Environmental Communication and Partnerships

・・ Sustainability Report,Sustainability Report, Home PageHome Page・・ Partnership with Customers (Disclosure of Product Information, Office SolutioPartnership with Customers (Disclosure of Product Information, Office Solutio

ns)ns) ・・ Partnership with Parts Manufactures Partnership with Parts Manufactures

・・ Environmental Social ContributionEnvironmental Social ContributionFor more detail, please refer to 2004 Sustainability Report distributed.

13Sustainable Sustainable DevelopmentDevelopment Ricoh Group EMSRicoh Group EMS

No. of sites with ISO14001 (As of April 15, 2003)

- Same understanding from the top management to all employees- Constructing Environmental Management Systems (EMS) in all business sites globally and acquisition of ISO14001 in all sites.

- First acquisition in Ricoh Gotemba plant in 1995 (ISO/DIS14001)

Production sites 21

Non-production 704

Total 890 sites 890 (100%)

JapanJapan

Production sites 21Other than JapanOther than Japan

Non-production 144144

Production or Non-production sitesRegionsRegions

No. of sites in Ricoh group

See Page 20 of Ricoh Group2004 Sustainability report.

14Sustainable Sustainable DevelopmentDevelopment EMS by Suppliers to Ricoh GroupEMS by Suppliers to Ricoh Group

326

204

168

66

58

65

125

34

21

21

0

0

1

0

0

0 50 100 150 200 250 300 350 400 450

Japan/Ricoh

Japan/Ricoh's Factories, etc.

China Region

American Region

European Region

Acquired ISO14001 Certified Ricoh Guidelines Not yet

79

203

329

391

87

Total in RegionTotal in Region

As of May 1, 2003

No. of EMS Established in Ricoh Group No. of EMS Established in Ricoh Group SuppliersSuppliers

See Page 25, 50-52 of Ricoh Group 2004 Sustainability report.

For green procurement guidelines, visit our H.P; http://www.ricoh.com/environment/guideline/index.html

15Sustainable Sustainable DevelopmentDevelopment Achieved Zero Waste to Landfill All Over the World Achieved Zero Waste to Landfill All Over the World

Ricoh UK Products Ltd.2001/09

Ricoh Industrie France S.A. 2000/06

Ricoh Electronics, Inc.California 　 Mexico 　 Georgia2001/03 　　　 2001/03 　　 2000/12

Taiwan Ricoh Co., Ltd. 2003/03

Ricoh Asia Industry (Shenzhen) Ltd. 2002/03

Japan2001/03

Including all world manufacturing sites, 271 major sites have been in Zero Waste to landfill, as of March, 2005

Sample in Resource Conservation

See Page 57-60 of Ricoh Group2004 Sustainability report.

16Sustainable Sustainable DevelopmentDevelopment Achieved Zero Waste to Landfill in USAAchieved Zero Waste to Landfill in USA

Zero Waste to landfill in Ricoh Electronics, Inc.Zero Waste to landfill in Ricoh Electronics, Inc.

・ Difficult points in particular: Difference in culture and customs・ Pleasurable like a game・ Motivation All employees to be concerned

- Employee family photos are put on the panel of waste sorting area.- Family are watching employees’ activities (Georgia)

- Displaying declaration of commitment of all employees (California)

“Zero Hero” comes from Zeron Planet to promote environmental activities into space with supporting members (Georgia)

Activities of Zero Waste to landfill resulted in improving company competitiveness, for instance, a great time reduction for all employees to completely understand a top policy in addition to improvement of employee participation willingness and yield of production.

17Sustainable Sustainable DevelopmentDevelopment Chemical ManagementChemical Management

2002 2003 2004 2005 200614th Medium-term Management Plan14th Medium-term Management Plan 15th Medium-term Management Plan15th Medium-term Management Plan

Imp

lemen

tation

of E

uro

pean

Ro

HS

Directive : Ju

ly

New models launched or to be launched since January 2005 are in compliance with RoHS requirements. Current models in sale will be the same by June 2006.

New models launched or to be launched since January 2005 are in compliance with RoHS requirements. Current models in sale will be the same by June 2006.

　 Banned substances on use in RicohBanned substances on use in Ricoh

●Asbestos

● PCB

● PCN

● PCT

● Paraffin chloride

● HFCs, PFCs, SF6

●Ozone depleting substances

● TBTO

● TBT, TPT

Substances Phased Out in the 14th Medium-term

Management Plan of the Ricoh Group 　　

RoHS Directive-controlled substances

● PVC

●●Mercury and its compoundsMercury and its compounds

● ● PBBPBB

● ● PBDEPBDE

●●Lead and its compoundsLead and its compounds

●●HexaHexavalent chromium and valent chromium and

its compoundsits compounds

●●Cadmium and its compoundsCadmium and its compounds

See Page 48-52 & 61-64 of Ricoh Group 2004 Sustainability report., or visit our H.P. ;http://www.ricoh.com/environment/guideline/02.html


Exhaust to the air, Discharge to the water and the soil,and Efflux to the other environment

Assembly Collection,Recycling,Disposal

Logistics,Sales

Global ＣＯ２　　　　　　　　　　　ＣＯ２　　　　　ＣＯ２　　　　ＣＯ２（ Use of power

　ＣＯ２Warming 　 HCFCs, HFCs 　　　　　 HCFCs, HFCs 　　　　　　　　 and paper by product ）

Others 　　　　　　　　　　　　　　　　 Noise, Bad order, 　 Landfilled 　 Ozone, Dust 　　　 Soil

Pollutin by Hazardous

　　　　　　　　　　　　　　　　　　　　　　 Landfilled Waste 　 Waste 　　　　 Noise Pollutants , Landfilled Waste

Water 　　ＢＯＤ , ＣＯＤ , Phosphorus, ＢＯＤ、ＣＯＤ　　　　　　　　　　　　　　　　　　　　　　ＢＯＤ、ＣＯＤPollution Nitrogen, Detergent 　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　 Detergent

Information

on Environ

mental Im

pact of

each Product th

roughout its L

ife Cycle

Information on Environmental Impact of each Process

Air 　　ＮＯｘ、ＳＯｘ　　　　　　　　ＮＯｘ、ＳＯｘ　　ＮＯｘ、ＳＯｘ　　ＮＯｘ、ＳＯｘ　　　　　ＮＯｘ、ＳＯｘPollution Hazardous 　 Pollutants 　 Hazardous 　 Pollutants 　　　　　　　　　　　　　　　　　 Hazardous 　 Pollutants

Energy and Resource Utilization

Use,Maintenance

Concept of Environmental Impact Information SystemConcept of Environmental Impact Information System

Component manufacturing

See Page 29-30 of Ricoh Group2004 Sustainability report.


ManagementOther

stakeholdersSites Design division

Logistics Sales MaintenanceCollection, Recycling

Evaluation of sus-tainable mana-gement indicator;Evaluation of eachdivision or product,etc.

Reduction of environmental im-pact;Reduction ofdata collection load;Advance of identi-fying and correcting data etc.

Improvement of products’ environ-mental performance;Reduction of data collection load;Evaluation of recyc-ling efficiency, etc.

Reduction / identifying of environmental impact resulting from logistics, etc.

Reduction / identifying of environmental impact resulting from maintenance, etc.

Reduction / identifying of environmental impact resulting from sales;Sales promotion, etc.

Reduction / identifying of environmental impact resulting from recycling;.Increase of profit. etc.

Information disclosure; Environmental report; Web page;Questionnaire, etc.

Provide useful information for managers, each division and stakeholders

Environmental ManagementInformation Integrated Database

Speed-up of totalizationImprovement of analytical precision

Procurement Design Manufacturing Logistics UseCollection,Recycling

MaintenanceSales

RecyclingInformation

System

CSSSystem

CarAllocation

SupportSystem(RLC)

MCADRAMDAΣ －ＥSPERC

SIMONS(RTS)

　

ComponentData

MaterialData

EnvironmentalImpact

ManagementDatabase R

avenderNet

WasteMeasuring

System

PowerMonitoring

System

EnvironmentalImpact

CollectionDatabase

EnvironmentalAspect

Information(EMS)

EnvironmentalAspect

Information(EMS)

MonitoringDatabase(EMS)

ProductEnvironmental

InformationMonitoringDatabase

ProductEnvironmental

InformationDatabase

RECSISSales Data(RIGMAS)

Marketing Data(BRAIN/S)

ProductionPlan

Information

ProductAllocation

Information

RicohAccounting

System

Accounting Information

Pool Database

Management Information

System

ManagementInformation

EnvironmentalAccounting

DB

Environmental AccountingSystem

Environmental Impact Information System

Collection

Ap

plication

Environment Management Information System Environment Management Information System


Grasp Environmental Impact for ImprovementsGrasp Environmental Impact for Improvements

0.04

0.47

0.32

0.43

0.85

7.39

8.38

8.52

25.1%

37.0%

10.8%

0.76

0 10 20 30 40 %

Disposal / Recycling

Maintenance Parts Production

Maintenance Work

Paper used at the customer sites

Electric Power used at customer sites

Sales

Transportation

Domestic Non-Production Sites

Overseas Plants

Domestic Plants

Chemical Substances Contained in Products

Resources / Parts Consumption

Environmental Impact of Ricoh’s Business ActivitiesEnvironmental Impact of Ricoh’s Business Activities

Energy saving of products P40-41

Products to enable Duplex prints, multiple pages in a sheet, Fax to e-mail, electronic paper P41-42

Product collection, reuse, recycle P43-47

EMS, Zero Waste to Landfill, etc. P57-60

Chemical Management P48-52

21Sustainable Sustainable DevelopmentDevelopment Strategic Management by ObjectivesStrategic Management by Objectives (SMO) (SMO)

See Page 20 of Ricoh Group2004 Sustainability report.Financial

EnvironmentalLearning & Growth

Customers

Internal Business Process

22Sustainable Sustainable DevelopmentDevelopment Environmental　 Communication

Ricoh Group Sustainability Report & Site Report by group companies Ricoh group international environmental H. P.

http://www.ricoh.com/environment/index.html

To disclose more reliable information, date in the

report was reviewed by BVQI, a third party, in

Japan as well as other international sites, which

result is explained in the report. (See Page 81-82.)

23Sustainable Sustainable DevelopmentDevelopment SummarySummary

4. Obtainment of reliance from society by disclosing environmental information.

2. World No.1 manufacturer through development of environmental technology

3. Improvement of economical value through environmental activities to be sustainable

1. Strong leadership by top management and participation of all employees


Thank you for listening.

For further information, please refer to Ricoh Group Sustainability Report in 2004,or, visit our home page at;http://www.ricoh.com/environment/index.html

Documents

SustainableDevelopment 1 Environmental Management & Communication with Stakeholders At At Ricoh Group Environmental Management & Communication with Stakeholders