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COVID19SURVIVING AND THRIVING THROUGH

COVID 19

COMMUNICATION WITH TEAM2.

Communicate with compassion - many will be worried about job securityTry to keep team uplifted and positiveLook at reducing leave balances if your books are thinning outConsider sharing the pain with everyone reducing their hours instead of one person

communicate with compassion

"as you know in our practice our infection control is already rigorous but when you visit the

of the coronavirus crisis. We are closely following the guidelines of health authorities"practice you will see we have added extra layers of protection for our patients and team in the midst

what you can do now to lead yourself and your team. Be calm, be clear and be decisive.real leadership opportunity arises here for all of us. Your mindset should be focused on easily clouded. We need to be assessing risk based on control, likelihood and impact. A experiencing now provides many challenges to us as leaders. Firstly our judgement can be remember that it will pass, like all crises have before it. An environment such as we are One of the main points of my discussion was to remain calm. In a time of crisis we must

have put the information into a brief list of points below.panic. My COVID19 Webinar on Tuesday 17th March 2020 was very well received so we out in different ways in different communities. We are surrounded by uncertainty, fear and their practice teams and patients. Their is a heightened sense of alarm, which is playing The COVID19 Crisis provides some real challenges for practice owners, their loved ones,

1. COMMUNICATION WITH PATIENTS

Communication is the key to leadership in this situation. Be open, honest, clear, but calm.COMMUNICATION

frameworks, scripts etc. Make it fun... A pyjama and pizza training party!!Look at doing worthwhile activities - team training, building out assets - SOP's,

Research and work on developing another income stream outside of the practiceDevelop a rainy day accountDon't focus on the pessimism in social media or news..team will follow your mood!Talk to team about any ideas to support each other Talk to team about opportunities for reassuring patientsAdopt the mindset that "this will pass", because it will

STAYING SANE

COVID19SURVIVING AND THRIVING THROUGH

COVID 19

Communicate with compassion - many potential and current patients may be worried about job security

Be sensitive to the marketplace

CASH FLOW MANAGEMENT

MARKETING

Get outstanding money in

Stay open as long as possible - don't volunteer to close without a valid reason

various revenue and cash reduction scenarios Don't go into a shell - stay alert and aware of drain on cash reserves and make a plan based on

Defer non essential equipment purchases

Ask for extensions - Bank (Rate reduction and payment deferment, ATO and Landlord

© Savvy Dentist

business.gov.aupm.gov.au/mediatreasury.gov.au/coronavirus

PACKAGES AVAILABLE TO BUSINESSGOVERNMENT WEBSITES WITH NEWS ON FINANCAL SUPPORT

Take some time out to relax, read and do some self development - "me" timeReview your financial forecast with your CoachCreate marketing and content annual planFinish outstanding projects eg: update websiteConduct critical thinking and strategic planning activitiesDevelop training manuals, review existing manuals, update documentsWrite or review SOP's. frameworks, scripts, processesComplete stock take, refine stock management processesGet team into training resources and videos on the Savvy Dentist AcademyzoomMake contact with us so we can deliver meaningful training to your team via

IF YOU FACE CLOSURE FOR WHATEVER REASON:

Reduce your marketing spend

Make any Content you publish relevant - could focus on maintaining great oral health at home

Campaigns could focus on getting in early for your check up - before any lockdown (but be sensitive)