Survive & prosper in an age of evolving insurance technology · Survive & prosper in an age of evolving insurance technology - How can insurtech help you save / make money in the

Survive & prosper in an age of evolving insurance technology

This is the industry event in 2016 you cannot afford to miss!

SHARE YOUR CHALLENGES - LEARN FROM EXPERIENCES – BRAINSTORM SOLUTIONS

INNOVATE - COLLOBORATE – TRANSFORM

C O N F I R M E D S PE A K E R S

Chair: Matt Cullen

Head of Strategy Association of British

Insurers

Torbjörn Magnusson CEO

If P&C Insurance

Stuart Pembery Chief Information Officer

Liberty Specialty Markets

Florence Tondu-Mélique Chief Operating Officer

Hiscox Europe

Peter Mungeam Chief Operating Office

Asia Pacific UK Aon Benfield

Justin Emrich Chief Information Officer Atrium Underwriters Ltd.

Benedikt Schmid Reinsurance CIO

AXIS Re

Dimitrios Velmachos Global Chief Actuary &

Director of Data & Analytics Bupa Global

Paul Hately Chief Customer Officer

Swiss Re Life Capital Swiss Re

Josep Celaya Chief Innovation Officer

Mapfre

Alison Sergeant VP Group IT Services and

Operations RenaissanceRe

Brian Wallace Global CTO, Insurance

CSC


Richard Williams Former Chief information

Officer Mitsui Sumitomo Insurance

Stephen Ingledew Managing Director, Marketing

Standard Life

Dr. Cecile Wendling Head of Foresight Group Strategy, Sustainability

and Public Affairs AXA Group – GIE AXA

Tim Buchanan Group Head of Digital

Hiscox

Dr. Reza Khorshidi Head of Quantitative

Analytics, EMEA and Special Projects Lab

AIG

Alexandre Rispal Head of R&D and

Innovation Sogessur Société Générale Insurance

Leigh Calton Head of Proposition

Development Ageas UK

Ian Summers Business Development Director

Sequel Business Solutions

A G E N D A

08:00 - 08:45

Morning coffee & registration

08:45 - 08:50

Welcome from Intelligent Insurer

08:50 - 08:55

Chairman’s Introduction & Presentation


Matt Cullen Head of Strategy

Association of British Insurers (ABI)

C O N T R I B U T E

08:55 - 09:30

Unconferenced Disruption Top 5 Emerging Insurance Market Challenges & Investment Areas - Your Opinion Matters!

- What key emerging market disruptions do you feel will massively transform the insurance sector in the next 5-10 years? - What technologies are you investing in /or planning to invest in to overcome these challenges?

This session includes a series of 35 minutes open, interactive, unstructured and concurrent roundtable discussions on the industry’s top challenges 15 minutes before the end of the session, each table’s designated spokesperson will share with the wider audience their respective top 5 challenges 5 minutes before the end of the session the wider audience will be asked to fill in a brief survey on their key investment areas Intelligent Insurer will collate the overall feedback; share the results at 17:10; and post event produce a market intelligent report made available exclusively

to all attendees. Your feedback will be used purely to identify market trends; your individual input will not be shared or quoted.

I N S P I R E

09:30 -10:05

Panel Discussion The Insurtech Journey - From the Ivory Tower to the Real World It’s all Very Well Implementing Modern, Agile Platforms & Tools….But Is This All It Takes?

- Will the emerging, disruptive technologies really "transform" the insurance sector? - How can you capitalise on the potential threats and turn them into opportunities?


- How can insurtech help you save / make money in the insurance pragmatic “real world”

Stuart Pembery CIO

Liberty Specialty Markets

Benedikt Schmid Reinsurance CIO

AXIS Re

Richard Williams Former CIO

Mitsui Sumitomo Insurance

U P D A T E

10:05 -10:40

2016-2020 Regulatory Update What New Rules are in the Horizon for the Insurance Industry?

- Post Brexit implications for the insurance market - The EU’s innovation agenda & national initiatives to boost innovation, entrepreneurship, competitiveness & economic growth - The EU’s Insurance Distribution Directive (IDD) – how will the revised regulation of intermediaries affect your business? - The EU's revised Data Protection Directive - how will the reform adapt data protection rules to new technological developments & global digital

transformation? - Solvency II – where are we at now?

10:40 -11:15

Panel Discussion The London Market’s Modernisation Agenda Current Market Processes & Related Modernisation Activity – What Does It Mean for London's Position as a Global Hub for Insurance?


Peter Mungeam Chief Operating Officer, Asia Pacific

UK Aon Benfield

11:15 - 11:35

Coffee Break & Networking

S T R A T E G I S E

11:35 - 12:10

Panel Discussion Data Analytics for the New “Digital” Insurance Enterprise The Way to Customised Products, Premiums and Customer Loyalty

- Collating and analysing an unprecedented quantity of data - how do you identify what data is relevant to make intelligent decisions & what data is not? - Practical applications of data analytics business intelligence - what can we actually do with it to enhance innovation; customer centricity; claims

processing; operational efficiency; risk selection; underwriting pricing; and claim processing capabilities? - Moving from mere pattern recognition to true predictive analytics - Ensuring customer privacy and security whilst analysing customer data - Why defining a common interoperable vision and roadmap is crucial

Dimitrios Velmachos Global Chief Actuary &

Director of Data & Analytics Bupa Global

Dr. Cecile Wendling Head of R&D Foresight

AXA


12:10 - 12:45

Panel Discussion Customer Engagement and Retention Reinventing your Digital Customers’ Experience & Perceived Value - Ultimately All Should be About Your Customer!

- Understanding what your customers are doing & really want - The correlation between your customers’ communications & satisfaction level - in the end shouldn’t your goal be to stop your all communications /

engagement altogether? - Case studies – real-life innovative strategies to strengthen your customers’ loyalty

Paul Hately Chief Customer Officer

Swiss Re Life Capital Swiss Re

Stephen Ingledew Managing Dir ector

Marketing & Customers Standard Life

Florence Tondu-Mélique Chief Operating Officer

Hiscox Europe

E X C H A N G E

14:00 - 14:35

Interactive Roundtable Discussions / Deep Dives

This session includes a series of open, interactive roundtables on key insurance disruptions. All discussions run concurrently for 35 minutes, and each is limited to 10 people. After 35 minutes participants will rotate to a different roundtable, allowing for a total of two rotation.


1st Rotation 14:00 - 14:35

2nd

Rotation: 14:35 15:10

Discussion One Discussion Two Discussion Three Discussion Four Discussion Five Discussion Six Discussion Seven Discussion Eight

Hacking… & Cracking the

Cyber Risk Market

If you don’t, someone else will!

Machine Learning &

Artificial Intelligence

How it can foster

innovation & revolutionise the

insurance market

New Entrants with Powerful Digital

Technology Business Models

When & how will they impact the

“traditional” insurance market?

Integrating Comparison

Sites with Carriers’ Risk

Models How can you take it to the next level?

The Internet of Things (IoT)

Has the time come for an

old industry to start learning

new tricks?

Semi- -Autonomous

Vehicles & Fully Autonomous/

Driverless Vehicles Challenges &

opportunities for the insurance

Industry

The Insurance

Industry Digital Leadership /

Skills Gap Recruiting for the

future

Smart Connected

Homes

How devices & connected homes

will change the face of insurance

Led by: Ian Summers

Business Development

Director Sequel Business

Solutions

Led by: Josep Celaya

Chief Innovation

Officer Mapfre

Led by: Alexandre Rispal Head of R&D and

Innovation Sogessur Société Générale

Insurance

Led by: Alison Sergeant

VP Group IT Services and Operations

RenaissanceRe

Led by: Leigh Calton

Head of Proposition

Development Ageas UK


&

Justin Emrich

Chief Information

Officer Atrium

Underwriters Ltd.

How to gather sufficient empirical data to accurately model and price cyber risk / product offerings

Aggregation of cyber risk across business

Artificial intelligence & M2M learning impact on the underwriter

How concerned should the traditional insurance market players be and why?

Are new entrants a risk or a possible opportunity?

Who ultimately owns the data collated by different companies and sources?

Will pricing be threatened in the future and as we

How will IoT accelerate existing pressures and disrupt traditional insurance models?

What new frontiers for

Potential transfer of risk & practical implications – as control input transfers from humans to computer & liability to the vehicle manufacturer

Where and how can you attract/ recruit, retain & engage skills you need to remain relevant & competitive - legal / data protection /

Are smart connected homes a chance to add more value & build your clients' loyalty & trust?

Building programmes around home connected


lines: understanding the full scale of your potential loss

Managing cyber exposure in traditional lines: is the currently available cyber cover really reliable?

Getting cyber risk capabilities right sooner than later – to maximise your profitability and market share in the long run

know it today?

What will replace this now mature / flat growth rate aggregated business model?

Will we be moving into a model where the customer has sole ownership of personal data - and decides who can & cannot assess it

What will then be the implications for acquiring

growth will IoT open?

Integrating mobile, wearables and IoT devices – how, when and why

Establishing the real ROI of IoT

Real-life IoT transformative capabilities that you can apply to your own business

The crucial need for all stakeholders to work together – insurance industry, Government, vehicle manufacturers, regulators, the legal community

security / ‘software defined’ areas application / digital / ...

Are insurance leaders suitably prepared / agile enough to lead their enterprises’ digital transformation? What do they need to do to get up to speed?

devices - identifying what propositions hold the most value

What privacy issues will this raise?

How can / should you use the data?

How to incorporate connected products into underwriting decisions

Investing in the smart home sector and emerging technology


and analysing data?

15:10 - 15:45

Interactive roundtables round-up & Q&A – 5 minute presentations on key findings & learnings from each roundtable discussion

15:45 - 16:00

Coffee Break & Networking

I N N O V AT E

16:00 - 16:35

Panel Discussion Insurance’s Distribution Landscape What Will It Look Like In The Next 5-10 Years?

- The rise of omni-channel - What will be the brokers’ role in the future; what value will they actually bring to the table? - What will be the role / future of SMEs? - Will industry-specific collaborative / self-insuring plans – independent from carriers and brokers - further disrupt insurance distribution as we know it? - Will it all be down to autonomous robots?! - What traditional and digital channels will survive and which won’t? Getting the balance right between traditional & emerging channels

16:35 - 17:10

Head to Head Blockchain, Sharing Economy & P2P Insurance The Industry’s Next Big Concern… or a Mere Red Herring?

- What is blockchain / sharing economy / P2P insurance?


- What does it really mean for your business? Can it build customers’ trust? What will be the impact on risk underwriting and claims - whose liability is it ultimately?

- What can you expect from it within the next 5-10 years? Is this something the industry must worry about and prepare for; or is it time to just stop thinking about it altogether?

- Lessons from other industries’ successful aggregate business models (shared economy) eg how are airbnb & uber disrupting their respective industries; have their impaired or fuelled their sectors?

E X A M I N E

17:10 - 17:30

Presentation of Results of 08:55 Session & Debate What Did You and Peers Say and What Does That Mean to Your Organisation?

- Your top 5 emerging disruptive challenges & risks for the insurance industry - Your top technological investment priorities - Debate

17:30 - 17:35

Chair’s Closing Remarks

Matt Cullen Head of Strategy Association of British Insurers (ABI)

17:35 Meeting adjourns


17:35 - 18:45

Networking drinks reception

W h o W i l l Y o u M e e t?

CEOs / MDs CTOs / CIOs

COOs

CFOs CUOs CCOs

VPs / Heads / Directors of:

Digital

Innovation Strategy

Customer Experience

IT/Technical Operations

Risk Underwriting

Claims

Analytics eCommerce

Finance

Marketing Business

Development

I m p o r t a n t N o t e

Our aim is to deliver not only a content-rich but also highly interactive industry meeting.

Although key learnings and trends will be at the forefront of this event, extensive research with the industry indicated that the true value will come from

networking & sharing experiences, pains & gains with your peers!

As such, and to encourage openness and the sharing of information, please note that this meeting will be held under the Chatham House Rule


E v e n t P a r t n e r s

Xuber provides specialist insurance software to insurance specialists, end-to-end. Our solutions span the entire value chain across Insurers, Reinsurers, Brokers & MGAs. We transform businesses through the implementation of our agile software, providing clients with competitive advantage through: global capability, process efficiency, data at the point of decision and powerful business intelligence. Xuber. Tomorrow’s insurance software. Xuber. Tomorrow’s insurance software. Today.

Sequel are a leading insurance and reinsurance software specialists delivering powerful, reliable solutions across the market for over 20 years. Sequel is recognised as a clear technology champion based on our new innovative products, Sequel Claims, Sequel Impact (for Exposure Management) and Sequel Re (for Outwards Reinsurance) alongside the strong foundations of our Eclipse Underwriting & Broking solutions. We are known for our industry expertise, professionalism, and track record for delivering successful transformation programmes on time and on budget. Our customers are underwriters, brokers and MGAs within the Lloyd’s, companies and international insurance/reinsurance sector, including Markel, Willis Towers Watson, Tokio Marine Kiln and Brit.


The Insurance Industry is changing radically. Incumbents and new players alike race to improve the way insurance is built, bought and experienced. As tomorrow’s insurance players build new operational models, a need for a new type of insurance IT platform emerge. One that helps you embrace future change rapidly, course-correct and develop an agile and efficient operation. Whether greenfield, transformative or explorative IBA enables your journey by providing a flexible and open insurance IT platform - IBSuite. Backed by our seasoned industry experts we support our customers in building and deploying new products, automate processes and set up new channels in days and weeks, not months or years. A revenue-sharing pricing model helps us share your goals to grow your business. Serving global and regional insurance companies since 2010, we have customers doing business in more than 20 countries and business partners on 3 continents – we continue to experience rapid growth.

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Survive & prosper in an age of evolving insurance technology · Survive & prosper in an age of evolving insurance technology - How can insurtech help you save / make money in the