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1
SUPPLIER MANUAL
2017
www.fairwayfoodservice.com www.erudus.com
Supplier Manual
2
CONTENTS
1. Fairway Foodservice plc
1.1 Preface / Introduction
1.2 Head Office Structure and Contacts
2. Depot Contact Information
3. Approved Supplier Status
3.1 Product Review / Selection
3.2. Price Review Process / Policy – FAIRWAY CONNECT
3.3 Warranties / Specifications
3.4 Product Ordering
3.5. Delivery
3.6 Minimum Acceptable Life for Frozen / Ambient Products.
3.7 Temperature
3.8 Case Packaging & Labelling
3.9 Quality
3.10 Statistical Data
3.11 Promotions
4. Trading Agreements - Examples
5. Fairway Brand
5.1 Specifications & Warranties
5.2 Packaging & Labelling
5.3 Quality Control / Laboratory Testing
6. Erudus ONE - Product Specification Database
7. CM North West Cold Store - Simonswood
7.1 Contact Details
7.2 Requirements from Suppliers
7.3 Orders
7.4 Customer Satisfaction
8. Fairway Image Library
8.1 Introduction
8.2 Homepage
8.3 Search Results
8.4 Product Details
8.5 Updating Product Details
Supplier Manual
3
1. FAIRWAY FOODSERVICE PLC
1.1 Introduction
11 Cartwright Court
Bradley Business Park
Huddersfield
HD2 1GN
Fairway Foodservice plc is a network of independent food wholesalers, founded in 1984 and now comprising 18
member companies.
Together they form a distribution network actively servicing over 30,000 catering outlets each week, through 25
modern depots.
A fleet of temperature controlled vehicles ensures that all customers receive each delivery in proper condition
and in compliance with the latest food safety regulations.
Altogether, nearly 760 dedicated personnel are involved in the daily task of supplying caterers with over 4,000
product lines from 25 independent cold-stores, with a total capacity in excess of 2,500,000 cu. ft.
Quality Management Systems are enforced at Head Office with constant review and assessment to
ISO9001:2008 standard.
The following pages set out operating standards and trading terms and conditions which are expected of those
food manufacturers wishing to be listed as an Approved Supplier to Fairway Foodservice plc and its group
companies.
Failure to comply with these standards, procedures, terms and/or conditions could result in a manufacturer
being de-listed.
Supplier Manual
4
1.2 Head Office Structure and Contacts
Telephone: 01422 319100
Fax: 01422 319130
Website: www.fairwayfoodservice.com
Chris Binge Chief Executive / Director
Telephone: 01422 319106
Mobile: 07720 149205
E-mail: [email protected]
Keith Hepton Purchasing Manager (Frozen)
Telephone: 01422 319103
Mobile: 07939 974170
E-mail: [email protected]
Steve Jeavons Purchasing Director (Ambient, Chilled & Non Food)
Telephone: 01422 319109
Mobile: 07767 246691
E-mail: [email protected]
Troy McKee Purchasing Manager (Ambient)
Telephone: 01422 319114
Mobile: 07908 379167
E-mail: [email protected]
Graeme Horn Accountant
Telephone: 01422 319104
E-mail: [email protected]
Cezary Chmiel Technical Manager
Telephone: 01422 319105
Mobile: 07718 999186
E-mail: [email protected]
Richard Ellison Marketing Manager / Events Co-ordinator
Telephone 01422 319108
Mobile: 07766 697066
E-mail: [email protected]
Tanya Moore Administration / CM North West Stock Liaison
Telephone 01422 319100
E-mail: [email protected]
Rebecca Hirst Assistant Purchasing Manager
Telephone: 01422 319111
Mobile: 07939 118378
E-mail: [email protected]
Registered Office: 11 Cartwright Court, Bradley Business Park, Huddersfield, HD2 1GN
Registered in England - Co. Registration Number 1818897
V.A.T. Registration Number - 365 2582 40.
Supplier Manual
5
2. DEPOT CONTACT INFORMATION
A – Z CATERING Brother House
15A Cranford Way
London
N8 9DG
Telephone: 0208 342 5000
Fax: 0208 347 5627
Contacts: Stock Controller
Direct telephone no:
Store/Warehouse Manager
Direct telephone no:
Purchase ledger controller
Direct telephone no:
Elif Ersoz
0208 342 5000
Ismet Ayrancioglu
0208 342 5000
Trevor Richman
0208 342 5000
Deliveries: To book in deliveries contact:
Direct telephone no:
Deliveries only accepted
between:
Maximum pallet height:
Maximum pallet weight:
CHEP Registration No:
Bell / Elif
0208 342 5000
Monday – Friday
8:00-17:00
N/A
N/A
0100160512
Any other restrictions /
comments:
N/A
Supplier Manual
6
BRI-TON FINE FOODS LTD Rowhurst Industrial Estate
Chesterton
Newcastle
Staffs.
ST5 6BE
Telephone: 01782 561422
Fax: 01782 562432
Contacts: Stock Controller
Direct telephone no:
Store/Warehouse Manager
Direct telephone no:
Purchase ledger controller
Direct telephone no:
01782 561422
01782 561422
Sandra Bradbury
01782 561422
Deliveries: To book in deliveries contact:
Direct telephone no:
Deliveries only accepted
between:
Maximum pallet height:
Maximum pallet weight:
CHEP Registration No:
Administration Office
01782 561422
07.30 - 12.30 then 14.00 - 16.00
Monday to Friday
Unless by special arrangement
1.8 metres
800 kilograms
5000474471
Any other restrictions /
comments:
Deliveries must be booked in at least 24 hours before arrival or
unloading may be delayed.
Supplier Manual
7
CHARLES SAUNDERS LTD Albert Road
St. Philips
Bristol
BS2 0XS
Telephone: 0117 971 5454
Fax: 0117 971 0420
Contacts: Stock Controller
Direct telephone no:
Store/Warehouse Manager
Direct telephone no:
Purchase ledger controller
Direct telephone no:
Darren Gaulton
0117 971 5454
Nick Smith
0117 971 5454
Yola Rozwalka
0117 971 5454
Deliveries: To book in deliveries contact:
Deliveries only accepted
between
Maximum pallet height:
Maximum pallet weight:
CHEP Registration No:
0117 971 5454
07.00 - 13.00 Monday to Friday
n/a
n/a
5000530921
Any other restrictions /
comments:
Supplier Manual
8
DENNIS EDWARDS
FOODSERVICE 13 Limberline Road
Hilsea Industrial Estate
Hilsea
Portsmouth
PO3 5JF
Telephone: 02392 673034
Fax: 02392 671721
Contacts: Stock Controller
Direct telephone no:
Store/Warehouse Manager
Direct telephone no:
Purchase ledger controller
Direct telephone no:
Lawson Edwards
02392 654796
Mrs Bim Edwards
02392 673034
Mr Jay Parker
No phone calls Registered Deaf
Deliveries: To book in deliveries contact:
Deliveries only accepted
between
Maximum pallet height:
Maximum pallet weight:
CHEP Registration No:
02392 673034
07.00 - 14.00 Monday to Friday
1.82 metres
1000 kilograms
5000497380
Any other restrictions /
comments:
All goods must be palletised and delivered on rear opening vehicles
to suit raised loading bay.
All deliveries to be booked in prior to dispatch.
No Deliveries will be accepted after 14:00 Monday to Friday.
Delivery driver’s responsibility to bring goods to back for
unloading.
Supplier Manual
9
EUROP FOODS All contact through Alicante:
Crta. Alicante
Valencia KM142
03570 Villajoysa
Alicante
Telephone: 0034 965 972 445
Fax: 0034 965 856 823
Contacts: Stock Controller
Direct telephone no:
Store/Warehouse Manager
Direct telephone no:
Purchase ledger controller
Direct telephone no:
Javier Rodriguez
0034 965 972 445
German Garcia
0034 965 895 555
Javier Rodriguez
0034 965 972 445
Deliveries: Delivery address in the UK:
Maximum Pallet Height:
CHEP Registration No:
Taxi Fridge Coldstores
(Brixworth),
Old Harborough Road,
Brixworth,
Northampton,
NN6 9BX
2.00m
100203436
Any other restrictions /
comments:
Address for sending invoices: Europ Foods Holding
Jerroms – The Exchange
Hasluck, Green Road,
Shirley
Solihull
B90 2EL
Invoice by email to ensure payments on time to
Supplier Manual
10
FIRST CHOICE WHOLESALE
FOODS LTD. 4a Ryknild Trading Estate,
Derby Road,
Burton upon Trent,
DE14 1RZ
Telephone: 01283 531821
Fax: 01283 511920
Contacts: Stock Controller
Direct telephone no:
Store/Warehouse Manager
Direct telephone no:
Purchase ledger controller
Direct telephone no:
Nick Grantham
01283 531821
Tony Byrne
01283 531821
Andrea Dennis
01283 531821
Deliveries: To book in deliveries contact:
Deliveries only accepted
between
Maximum pallet height:
Maximum pallet weight:
CHEP Registration No:
01283 531821 (Sandra Hughes)
08.00 – 16.00 Monday to Friday
n/a
n/a
n/a
Any other restrictions /
comments:
Supplier Manual
11
FOOD OPTIONS UK LTD 8 Oakbank Park Place
Oakbank Ind. Est.
Livingston
West Lothian
Telephone: 01506 430252
Fax: 01506 432075
Contacts: Stock Controller
Direct telephone no:
Store/Warehouse Manager
Direct telephone no:
Purchase ledger controller
Direct telephone no:
Andy Codona
01506 430252
Andy Codona
01506 430252
Ailie
01506 430219
Deliveries: To book in deliveries contact:
Deliveries only accepted
between
Maximum pallet height:
Maximum pallet weight:
CHEP Registration No:
01506 430252
7.30am to 3.30pm (Mon-Fri)
n/a
n/a
5000706448
Any other restrictions /
comments:
Supplier Manual
12
HARLECH FOODSERVICE Food Park
Llanystumdwy
Criccieth
Gwynedd
LL52 OLJ
Telephone: 01766 810810
Fax: 01766 810862
Contacts: Stock Controller
Store/Warehouse Manager
Direct telephone no:
Purchase ledger controller
Direct telephone no:
Ian Woodcock
Rob Williams/Gwil Jones
01766 812830
Emma Pritchard
01766 812818
Deliveries: To book in deliveries contact:
Direct telephone no
Deliveries only accepted
between
Maximum pallet height:
Maximum pallet weight:
CHEP Registration No:
Samantha/Lesley
01766 812800/01766 812852
08.00 – 15.00 Monday to Friday
08.00-12.00 noon Saturday
(summer)
n/a
n/a
5000505740
Any other restrictions /
comments:
Refrigerated vehicles must not park overnight on premises
(Residential area)
Supplier Manual
13
JMP FOODSERVICE LTD Birks Mill
Sedbergh
Cumbria
LA10 5HQ
Telephone: 015396 20296
Fax: 015396 21273
Contacts: Stock Controller
Direct telephone no:
Store/Warehouse Manager
Direct telephone no:
Purchase ledger controller
Direct telephone no:
Neil Ingham
015396 22625
Neil Ingham
015396 22625
Anne Benville
015396 22626
Deliveries: To book in deliveries contact:
Deliveries only accepted
between
Maximum pallet height:
Maximum pallet weight:
CHEP Registration No:
015396 20296
08.30 - 15.00 Monday to Friday
n/a
n/a
5000505739
Any other restrictions /
comments:
Narrow access please ring from the end of the lane to check
access before delivering
Supplier Manual
14
KING BROS. LTD Lady Lodge House
Orton Waterville
Peterborough
PE2 5HZ
Telephone: 01733 239445
Fax: 01733 370965
Contacts: Stock Controller
Direct telephone no:
Purchase ledger controller
Direct telephone no:
David Barton
01733 404604
Jenny Blessett
01733 239445
Deliveries: To book in deliveries contact:
Deliveries only accepted
between
Maximum pallet height:
Maximum pallet weight:
CHEP Registration No:
01733 239445
08.30-12.00, 13.00-16.30
Mon to Fri
1.7 metres
1000 kilograms
5000522080
Any other restrictions /
comments:
Vehicles must not arrive before 8.30am.
Supplier Manual
15
LA COLLETTE
FOODSERVICE La Rue Matthew Valpy
La Collette
St Helier
Jersey
JE2 3NX
Telephone: 01534 737999
Fax: 01534 618118
Contacts: Stock Controller
Direct telephone no:
Store/Warehouse Manager
Direct telephone no:
Purchase ledger controller
Direct telephone no:
Anne Hague
01534 737999
Anne Hague
01534 737999
Anne Hague
01534 737999
Deliveries: To book in deliveries contact:
Direct telephone no
Delivery Address:
Deliveries only accepted
between
Maximum pallet height:
Maximum pallet weight:
CHEP Registration No:
Bowman’s Haulage
02392 385544 / 01534 735158
Unit 7
Railway Triangle
Walton Road
Portsmouth
PO6 1TG
06.00 - 18.00 Monday to Friday
n/a
n/a
n/a
Any other restrictions /
comments:
All consignments must be palletised.
Supplier Manual
16
M.J. BAKER FOODSERVICE
Ltd. 21 Fairfax Road
Heathfield Industrial Estate
Newton Abbot
TQ12 6UD
Telephone: 01626837677
Fax: 01626836597
Contacts: Stock Controller
Direct telephone no:
Store/Warehouse Manager
Direct telephone no:
Purchase ledger controller
Direct telephone no:
Lee Haynes
01626 837664
Andy Gibbons
07976 456626
Charlotte Hughes
01626 837669
Deliveries: To book in deliveries contact:
Direct telephone no:
Deliveries only accepted
between
Maximum pallet height:
Maximum pallet weight:
CHEP Registration No:
Chantelle Saunders
01626 837661
07:30 – 14:30hrs Monday to
Friday
2 metres
1500 kilograms
5000528000
Any other restrictions /
comments:
Supplier Manual
17
MUSGRAVE
FOODSERVICES St Margaret’s Road
Ballymun
Dublin 11
Ireland
Telephone: 003531 8835333
Fax: 003531 8838306
Contacts: Stock Controller
Direct telephone no:
Store/Warehouse Manager
Direct telephone no
Trading Office
Direct telephone no.
Purchase ledger controller
Direct telephone no:
Finance Department
Gerry O’Connor
003531 8835263
Gerry O’Connor
003531 863832662
Stephen Brennan
003531 8835172
Amanda Mills / Frances Nolan
003531 4194238 or 4194276
Musgrave Wholesale Finance
ROI, Robinhood Ind Estate,
Clondalkin, Dublin 22, Ireland
Deliveries: To book in deliveries contact:
Direct telephone no
Deliveries only accepted
between
Maximum pallet height:
Maximum pallet weight:
CHEP Registration No:
Hugh Hennessey
00353 866086383
7am to 2pm (Mon-Thurs) 1pm
(Friday).
5’ 10”
1,000 kilograms
100099183
Any other restrictions /
comments:
Where possible mixed pallet deliveries should all be layered and
each separate product interleaved with a pallet or sheet of card to
allow easy pallet breakdown
Multiple pallet deliveries should all have the one product on the
one pallet, not spread over all pallets
Suppliers should book in all orders quoting their Musgrave
Purchase Order Number
All orders must have a Musgrave Purchase Order Number
Supplier Manual
18
Proof of delivery (POD) must be submitted at time of invoicing
quoting
Q CATERING SUPPLIES 11 Styles Close
Eurolink East
Sittinbourne
Kent
ME 10 3BF
Telephone: 01795 425050
Fax: 01795 436756
Contacts: Ambient/Chilled Stock
Controller
Frozen Stock Controller
Purchase ledger controller
Tom Stevens
Peter
Roger Snelling
Deliveries: To book in deliveries contact:
Direct telephone no:
Deliveries only accepted
between
Maximum pallet height:
Maximum pallet weight:
CHEP Registration No:
Admin
01795 425050
8:00am – 4:00pm
1.8 metres
1000 kilograms
100240766
Any other restrictions /
comments:
Supplier Manual
19
SAVOY CATERING
SUPPLIES Nelsons Yard
South Denes Road
Great Yarmouth
Norfolk
NR30 3PR
Telephone: 01493 855403
Fax: 01493 859815
Contacts: Stock Controller
Direct telephone no:
Store/Warehouse Manager
Direct telephone no:
Purchase ledger controller
Direct telephone no:
Kyriakos Kikis Ntjortjis (Kiki)
07801252958 01493 855403
James Ntjortjis
07843 260098 01493 855403
Kyriakos Kikis Ntjortjis
07801252958 01493 855403
Deliveries: To book in deliveries contact:
Direct telephone no
Deliveries only accepted
between
Maximum pallet height:
Maximum pallet weight:
CHEP Registration No:
01493 855403
0800-1800
2 metres
1500 kilograms
n/a
Any other restrictions /
comments:
Supplier Manual
20
THOMSONS FOODSERVICE Units 2 & 3, Block 1,
Tinwald Downs Road,
Dumfries Enterprise Park,
Heathhall,
Dumfries,
DG1 3SJ
Telephone: 01387 250533
Fax: 01387 243759
Contacts: Stock Controller
Direct telephone no:
Store/Warehouse Manager
Direct telephone no:
Purchase ledger controller
Direct telephone no:
Michael Watt
…
01387 250533
Michael Watt
…
01387 250533
Michael Watt
…
01387 250533
Deliveries: To book in deliveries contact:
Direct telephone no
Deliveries only accepted
between
Maximum pallet height:
Maximum pallet weight:
CHEP Registration No:
…
…
01387 250533
…
…
…
100290889
Any other restrictions /
comments:
Supplier Manual
21
TOTAL FOODSERVICE
SOLUTIONS LTD Green Lea Mills
Cross Green Road
Dalton
Huddersfield
HD5 9XX
Telephone: 01484 558500
Fax: 01484 435071
Contacts: Stock Controller
Direct telephone no:
Store/Warehouse Manager
Direct telephone no:
Purchase ledger controller
Direct telephone no:
Rory Kelly
01484 558500
Gary Hayward
01484 558500
See Clitheroe Info. (Page 21)
Deliveries: To book in deliveries contact:
Direct telephone no
Deliveries only accepted
between
Maximum pallet height:
Maximum pallet weight:
CHEP Registration No:
Rory Kelly / Gary Hayward
01484 558500
7:30 - 13.30 Mon – Fri
Strictly no deliveries before
7:30am
1.8 metres (Inc Pallet)
1000 kilograms
5000479740
Any other restrictions /
comments:
Delivery restrictions are mandatory due to local Bye Law
Supplier Manual
22
TOTAL FOODSERVICE
SOLUTIONS LTD Ribble Valley Enterprise Park
North Road
Barrow
Clitheroe
BB7 9QZ
Telephone: 01254 828340
Fax: 01254 823996
Contacts: Stock Controller
Direct telephone no:
Store/Warehouse Manager
Direct telephone no:
Purchase ledger controller
Direct telephone no:
Wayne Lonsdale
01254 828342
Peter Kozlowski
01254 828344
Jackie Dawson
01254 828340
Deliveries: To book in deliveries contact:
Direct telephone no
Deliveries only accepted
between
Maximum pallet height:
Maximum pallet weight:
CHEP Registration No:
Martin Wade
01254 828334
7:30 – 16:00 Mon - Thurs
7:30 – 15:00 Friday
1.8 metres (Inc Pallet)
1000 kilograms
5000484848
Any other restrictions /
comments:
Supplier Manual
23
TYNESIDE FOODSERVICE
LTD Patterson Street
Blaydon Haughs Industrial
Estate
Blaydon on Wear
Tyne & Wear
NE21 5SD
Telephone: 0191 414 6000
Fax: 0191 414 8120
Contacts: Stock Controller
Direct telephone no
Store/Warehouse Manager
Direct telephone no
Purchase ledger controller
Direct telephone no
Steve Johnson
0191 414 9404
Steve Johnson
0191 414 9404
Susan Elvin
0191 4146000
Deliveries: To book in deliveries contact:
Direct telephone no
Deliveries only accepted
between
Maximum pallet height:
Maximum pallet weight:
CHEP Registration No:
Steve Johnson
0191 414 9404
07.00 - 15.00 Monday to Friday
1.4 metres
1200 kilograms
n/a
Any other restrictions /
comments:
Loading and despatching of own vehicles take precedence
Supplier Manual
24
3. Approved Supplier Status.
Manufacturers seeking to secure national listing for the supply of relevant products to Members of
Fairway Foodservice plc should in the first instance contact the Purchasing Manager at Group Headquarters (1.2)
Proposals will then be considered fully before products which are considered suitable will be listed for inclusion
in the Product Review procedure as below.
Manufacturers who are already Approved Suppliers but are seeking to list new products will be subject to the
same procedure.
3.1 Meet the Member
There will be two Meet the Member events a year, February & September (two day events), held at Aston Villa
in Birmingham.
February meeting will determine new products to be launched in the Autumn/Winter price list usually launched
mid-July each year. There will also be a strong emphasis on ‘Deal of the Day’
September meeting will determine new products to be launched in the Spring / Summer price list usually
launched mid-January each year. There will also be a strong emphasis on ‘Deal of the Day’
The cost for suppliers is £1250 to attend Day One and £850 for Day Two.
An example copy of the application form for new and existing suppliers to attend is on page 25 - 26
At least seven days prior to the meeting, suppliers must submit a Product Sale Guide for each product that they
are showing at the event.
Product specifications must also be uploaded on to Erudus One system prior to the event.
Any inability to provide the information requested will result in that supplier being unable to demonstrate their
product portfolio at the event.
Following successful selection, new suppliers must complete a Trading Agreement with Fairway Foodservice plc
within 14 days. Such Agreement may be subject to Factory Audit (3.3).
New products selected will be included in launch material including pictorial leaflets and will also be featured as
new products in the next price list published. Launch dates confirming stock availability to Members will be
verified in writing and will normally be 8 -12 weeks after selection.
A launch promotion, (off invoice and Telesales), will also be agreed.
After selection, suppliers must visit each Member and present listed products to each sales team before launch
and agree a telesales ‘launch’ incentive with Fairway H.Q.
Supplier Manual
25
******EXAMPLE******MEET THE MEMBER APPLICATION FORM******EXAMPLE******
Dear Supplier
I am writing to inform you that our next ‘Meet the Member’ will be held on DD/MM/YYYY at Villa Park Football
Ground, Birmingham.
The meeting will give you the opportunity to discuss:
a) Current business with the particular Member (if appropriate) or introduce your products/services to
potential new customers
b) Future strategies both National and Regional
c) New Products (maximum of 5) and Promotional opportunities
Each supplier will occupy a table in an ‘Exhibition Style format’. The 18 Fairway Members will individually spend
15 - 20 minutes with each supplier before moving on. Suppliers will be allowed to bring a maximum of 3 New
Products to showcase Members. You will also be required to have a ‘deal of the day’ i.e. a product promotional
offer for any orders/business placed by any Member on the day. This may be a volume order deal or a linked
promotion deal but it must be commercially attractive and have ‘universal’ appeal. The ‘deal of the day’
information will be relayed to members in advance but they will confirm orders with you on the day. There will
be no limits to the amount of products you can offer but all must be agreed with us prior to the meeting.
In 2016 we saw over £1.3m worth of business generated from our 2 Meet The Member days!
All proposals and samples will need to be sent into Fairway Head Office prior to this event. Suppliers can send as
many products as they wish and Fairway will narrow this down to a maximum of 3. New Products are desirable
but not essential. The deadline for proposals and samples is DD/MM/YYYY. Failure to fill in the application form
correctly or send in samples before the deadline will result in your application been rejected.
If you would like to be considered for this event, please fill in the form attached and email to Keith Hepton for
Frozen, Steve Jeavons for grocery and Richard Ellison. When the deadline has passed and all proposals
received, suppliers will then be selected to meet the 18 Fairway Members. Successful applicants will be notified
by invite around mid-January. The cost of the meeting is £1250. This includes lunch, accommodation (1
delegate, others can be requested) and an informal dinner (for up to 3 delegates) with members and the Fairway
Foodservice team. If you have any queries or require any clarification on the format of the meeting please do
not hesitate to contact Steve, Keith or Richard.
Regards,
The Fairway Foodservice Team
Supplier Manual
26
******EXAMPLE******MEET THE MEMBER APPLICATION FORM******EXAMPLE******
Supplier Manual
27
3.2 Price Review Process / Policy – FAIRWAY CONNECT
From April 2017, we will use a Web-based communication system for all COST PRICE CHANGES and
PROMOTION PROPOSALS called FAIRWAY CONNECT
Each supplier will be issued with a personal password to allow access to the Fairway Cost File for each supplier
listed products which will allow the supplier to edit product codes, product names, Bar Code numbers, add new
products, delete products, request cost price changes etc. i.e. the supplier will have full access to the Cost File
page for that Suppliers products and will be responsible for keeping the information current and correct.
When the supplier enters a product change – if it is a cost change or a Promotion proposal - a date field is also
completed and an “until date” may also be completed. The supplier completes the data change and an email is
then received by the responsible Fairway Buyer who will either open negotiations or simply accept the change
into the system at which point it is visible to all Fairway Members and upon the date entered becomes “live”.
A Supplier on line USER GUIDE is accessed using the link below;
http://help.fairwayfoodservice.com/docs/supplier/getting-started/ - a copy can be downloaded from this web
address.
For suppliers with products in different temperature categories there are separate and distinct files for each
product range defined by temperature.
Price Stability - clearly with Members printed price lists being active for a minimum of 6 months and sometimes
12 months’ price stability is important. Most Members will issue a price list in January/February and a minimum
period of price stability will be agreed with suppliers by each buyer but unless exceptional circumstances a
minimum period of 8 weeks’ notice for cost price changes is required.
There is a single pricing policy for all Fairway members regardless of geographic location, (Direct or via CM
North West)
3.3 Warranties / Specifications
All new branded suppliers must:
1) Provide accreditation certificates for manufacturing site on request
2) Complete Erudus ONE system (See section 6)
Where appropriate, it may be considered by Fairway H.Q. that a factory audit should be conducted by the
Fairway Technical Manager before the supplier/product is approved. In such instances, the cost of the audit will
be recharged to the supplier.
3.4 Product Ordering
Details of all new suppliers and / or product listings will be circulated to all Members following selection and
updated by Fairway H.Q.
All Members operate independently and will place orders for stock directly with suppliers or via XPO.
Suppliers must open individual credit account facilities with each Member
Member contacts for orders etc. are as detailed per schedule 2.2 of this manual.
Supplier Manual
28
3.5 Delivery
All products must satisfy the following basic standards:
• Safety
• Legality (including existing food safety legislation)
• Quality
• Contractual agreement
All deliveries will be monitored and evaluated using the following criteria:
• Minimum acceptable life
• Product temperature (frozen, chilled)
• Labelling
• Quality/damage
• Quantities relating to Purchase Order
• Mixed pallet conformity
• All deliveries must contain no more than 2 different batch codes per product.
Where product is rejected on delivery, or subsequently after delivery, it will be the suppliers or their nominated
carriers, responsibility to ensure that the product is uplifted.
Suppliers who repeatedly fail to deliver full orders to Members will incur penalty charges which will be accrued
throughout the current Trading Agreement. This information will be maintained by the Purchasing Manager of
Fairway Foodservice plc and renewal of Trading Agreements will be subject to satisfactory settlement of the
charges accrued.
3.5.1 Supplier Delivery Non Conformance
Supplier deliveries which fail to meet agreed criteria cause Fairway Members additional costs either
administration or operational.
The following charges are estimates of the Members costs.
These will be charged to suppliers failing to comply;
DELIVERY
Late arrival (correct day)* no penalty provided the Member is notified.
Non arrival £30 per product per pallet or part thereof.
STOCK
Short delivery of product £25 per product line.
Substitution of Fairway branded product £100 per product
with packer’s label or any packaging that
does not meet the agreed specification.
Quality rejection (temperature/
Product life/damage) £50 per product per pallet or part thereof.
Re-stacking of pallet £50 per product per pallet or part thereof.
*More than 2 hours later than “booking–in” time
These charges are subject to VAT and may be reviewed upon reasonable notice to the supplier.
The above charges shall not limit the Members other rights under this agreement or otherwise.
Supplier Manual
29
3.6 Minimum Acceptable Shelf Life for Products.
Each frozen product purchased by Fairway Members must have a minimum shelf life or residual 'BBE' life at time
of delivery of 9 months. On arrival at Members, the 'BBE' of each product will be crosschecked and product will
be rejected if the minimum acceptable life is not achieved.
Ambient Goods must have at least 75% of the total available Best Before life at the time of delivery.
Chilled Goods must have at least 85% of the total available Best Before / Use By date at the time of delivery.
All stock within Fairway Members' depot network is controlled on a FIFO basis (first in, first out). It is therefore
imperative that finished goods stock is rotated in a similar fashion prior to delivery into our network. Fairway
Members reserve the right to reject product delivered outside of strict date code rotation.
3.7 Temperature.
All frozen products must be delivered at -18ºC or less and will be subject to probing upon receipt.
All Chilled products must be delivered at +5ºC or less and will be subject to probing upon receipt.
Product failing to achieve the maximum temperature will be rejected.
Suppliers must ensure that product temperature is maintained at all times throughout the cold chain to the
point of delivery. Documentary evidence to prove this must be made available on request to appropriate
Members' personnel.
3.8 Packaging
3.8.1 Language Requirements
Product information on the packaging must be in English for UK and Ireland based members or
in Spanish for products supplied to Europ Foods in Spain.
3.8.2 Labelling
All products throughout the supply chain must be clearly marked, allowing for identification of:
• Product Name
•The size/volume of product e.g. 4 x 2.5kg
• Product code and description
• Barcode (GTIN)
• Use By or Best Before Date
• Production batch code
• Storage/handling requirements
• Any hazard warnings e.g. 'fragile'
• All relevant information required under UK/EU legislation with regards to labelling, ingredient, allergen
information and weight declarations.
All products must be packaged and labelled in accordance with the current edition of the British Frozen Food
Federation Packaging Guide for frozen products. An electronic copy is available from the following website link
http://bfff.co.uk/technical/guidance/
Boxed and any internal packaging must be of sufficient strength, and adequately sealed, to withstand the
stresses and pressures of the Foodservice storage and distribution operation.
Supplier Manual
30
Products supplied with inadequate packaging will be liable to rejection, and costs incurred by Members will be
forwarded to the vendor.
Frozen / chilled sample deliveries to Fairway Office must arrive by frozen / chilled courier. Any frozen / chilled
products delivered by ambient vehicles will be rejected.
3.9 Quality
On receipt, Members' personnel will check for damages and may also carry out product quality checks.
In order to minimise damage of product during storage and/or transit, suppliers must ensure that product is
properly stacked and wrapped.
Full attention must be given to the structure of the pallet on which the product is delivered and how multi
product pallets are presented for receipt. Pallets which are likely to contravene Health & Safety regulations may
be subject to rejection and returned without unloading.
Suppliers should also note that product quality checks can be undertaken both at point of receipt and within the
storage of the product prior to despatch to customers.
Fairway Members retain the right to reject product subsequent to initial acceptance into store.
All suppliers must comply with the Fairway Complaints Procedure as follows:
3.9.1 Fairway Product Complaint Procedure
Customer/consumer complaints involving products supplied by Fairway Approved Suppliers are constantly
monitored by Fairway Foodservice plc and Members.
This monitoring and analysis process is a requirement of the system and discipline imposed upon a company
registered for lSO 9001:2008.
Consequently, we have a clear understanding of the level of administration required to resolve such matters and
the true cost to Members and ourselves of such activities.
As a condition of being granted Approved Supplier status with Fairway Foodservice plc, suppliers are required to
subscribe to the following procedure for the administration of product complaints.
Upon receiving a complaint from a third party or discovering a product non-conformance through their own
internal control systems, Members will immediately issue a phone call, email or facsimile to notice the supplier
concerned.
The notice will include full details of the product and nature of the complaint as well as information on the third
party as appropriate.
The Member will at the same time submit a copy to Fairway Foodservice plc.
Each non-conformance or complaint will be categorized by Members as follows:
Class A - Major
Class B - Serious
Class C - Irregular
Class D - Regular
This information will be included in the notice raised by the Member to the Supplier.
Supplier Manual
31
FOR GUIDANCE ONLY the categories are defined as follows:
Class A - product/products found to contain a foreign material and/or is deemed serious by the Member or third
party, requiring careful handling of the situation and involving representation of the Member and/or the
Supplier and/or Fairway Foodservice plc.
Class B - product/products which have been incorrectly graded, of incorrect specification. Damaged during
process or of short weight etc. and requires representation by our Member in resolving the matter.
Class C - irregularity of product/products which requires no involvement by the Member other than simply
advising the Supplier of the matter.
Class D - low key product irregularity which requires the Member to simply advise the Supplier.
The above explanations are not finite
The amount of time required to process complaints such as these through to a satisfactory conclusion has been
determined as no less than :-
Class A – more than 3 man hours (excluding exceptional cases)
Class B – up to 3 man hours
Class C – up to 2 man hours
Class D – less than 1 man hour
Exceptional Cases are difficult to define - it may involve a customer with multiple outlets finding cause for
complaint which requires urgent withdrawal and/or replacement of all stock or a complaint which requires
extended representation by the Member or Fairway Foodservice plc.
All complaints or non-conformances will be subject to an Administration Charge from Members which will be
billed to the supplier concerned by the Member
The following scale of charges shall apply to the Administration Charge:
Class A – £30 (excluding exceptional cases)
Class B – £20
Class C – £10
Class D – Nil charge
Exceptional cases may be subject to additional costs which in all instances shall be subject to negotiation with
the supplier.
Any Complaint or Non-conformance which necessitates the involvement of staff at Fairway
Foodservice plc may be subject to the following surcharges which will be invoiced separately to the supplier by
Fairway Foodservice plc:
Class A – £45 (excluding exceptional cases)
Class B – £30
Class C – £25
Class D – Nil charge
Exceptional cases may be subject to additional costs which in all instances shall be subject to negotiation with
the supplier.
Suppliers must respond immediately as appropriate to each and every complaint. All correspondence must be
directed through the Member concerned with copies of all correspondence and responses being submitted to
Supplier Manual
32
Fairway Foodservice plc. Upon satisfactory conclusion of the complaint, the Member and/or Fairway
Foodservice plc will invoice the Supplier in accord with the scale of charges detailed above. In the event of a
delay or dispute, it may become necessary for any one item to be re-categorized and the invoice will therefore
be raised at the conclusion.
In such circumstances the Supplier will be advised in writing.
All invoices will be subject to payment by the 21st. day of the month following date of invoice.
In the event of payment not being received at the due date, the sum of all overdue amounts will be deducted by
Members from the next remittance by the Member to the Supplier.
This procedure and scale of charges is not intended to, nor, does not supersede the rights of the Members of
Fairway Foodservice plc to obtain recompense from Suppliers for the full cost to the Member of any product
which is the subject of any complaint or non-conformance.
3.10 Statistical Data
All suppliers must submit the following data to Fairway Foodservice plc no later than the
14th day of each month:-
Value of total sales £ to each Member and Group total -
For: previous month,
Year to date,
Previous year to date
Value of £ sales by product to each Member and Group total -
For: previous month,
Year to date,
Previous year to date
Number of cases sold by product to each Member and Group total -
For: previous month,
Year to date,
Previous year to date
Such data must be submitted in Microsoft excel format via e-mail to the Purchasing Manager and accountant at
Fairway Foodservice plc. (See 1.2)
3.11 Promotions
All our promotion dates relate to ‘Date of Order’. It is the supplier’s responsibility to advise if different to this.
All national promotions will be agreed with a minimum of three months’ notice prior to the effective date.
All deep cut, Off Invoice, discount promotion prices have a four week ‘Buying in period’, prior to the effective
date (Copy of 2017 promotional calendar on page 33).
We reserve the right for Members to charge a fine of £50 per incident for suppliers who consistently fail to
have the correct invoice cost price particularly for PROMOTIONAL OFFER PERIODS
Telesales promotions / incentives will be claimed retrospectively, normally two weeks after conclusion. All
relevant paperwork showing sales evidence will be forwarded to all suppliers from each individual member.
Supplier Manual
33
Month
January 28/11/16 - 27/01/17 02/01/17 - 27/01/17
February 02/01/17 - 24/02/17 30/01/17 - 24/02/17
March 30/01/17 - 31/03/17 27/02/17 - 31/03/17
MTM Event 07/03/17 - 08/03/17
April 03/03/17 - 28/04/17 03/04/17 - 28/04/17
Xmas Event 25/04/17
May 03/04/17 - 26/05/17 01/05/17 - 26/05/17
June 01/05/17 - 30/06/17 29/05/17 - 30/06/17
July 29/05/17 - 28/07/17 03/07/17 - 28/07/17
August 03/07/17 - 01/09/17 31/07/17 - 01/09/17
September 31/07/17 - 29/09/17 04/09/17 - 29/09/17
MTM Event 12/09/17 - 13/09/17
October 28/08/17 - 27/10/17 02/10/17 - 27/10/17
Christmas 02/10/17 - 29/12/17 30/10/17 - 29/12/17
Please note: We require additional deals on promotions for the Meet the Member Event in March and September.
October Promotions - Deadline for Submissions 03/07/17
Christmas - Deadline for Submissions TBC
Buying in Period Promotion Effective Period
Promotional Schedule 2017
Quarter 1 Promotions - Deadline for Submissions 3/10/17
Quarter 2 Promotions - Deadline for Submissions 02/01/17
Quarter 3 Promotions - Deadline for Submissions 03/04/17
Supplier Manual
34
***********EXAMPLE***********TRADING AGREEMENT**********EXAMPLE**********
TRADING AGREEMENT Between Fairway Foodservice plc and
(A FOOD MANUFACTURER LTD)
FAIRWAY SUPPLIER NO : PERIOD OF AGREEMENT : (Start date) – (Finish date) OVERRIDING DISCOUNT : ****% on all sales (To include all Members & Licensees) OVERRIDER PAYMENT : To be paid Quarterly MEMBERS' PAYMENT TERMS : 30th of month following delivery ADVERTISING & MARKETING ************************ BUDGET : to be used in the following areas: (Price lists, advertising and marketing activities etc.) PURCHASE SUMMARY : To be completed & emailed monthly to [email protected] PROMOTIONAL ACTIVITY : to include: (Deep Cut Promotions, Telesales Promotions and others as agreed). PACKAGING : (Fairway and / or manufacturer's brand) MINIMUM DELIVERY : ********************** SUPPLY : (Direct / via ND) BANK DETAILS: Address:………………………………………………………………………………………… …………………………………………………………………………………………………….. Post code:……………………… Account No:………………………………………….. Sort Code:……………………………. Bacs Details:……………………………………………………………………………………… We hereby consent to the terms and conditions contained within this agreement and acknowledge receipt of a copy of the Fairway Supplier Manual and confirm that we will comply in full with all procedures, conditions and criteria contained therein. Signed on behalf of............................................................ A FOOD MANUFACTURER LTD DATE............................... Signed on behalf of........................................................... FAIRWAY FOODSERVICE PLC DATE................................
Supplier Manual
35
***********EXAMPLE***********TRADING AGREEMENT**********EXAMPLE**********
MANUFACTURER : (A FOOD MANUFACTURER LTD) ADDRESS : ............................................................................................................ ............................................................................................................ ............................................................................................................ ............................................................................................................ ............................................................................................................ TELEPHONE : ............................................................................................................ FAX : ............................................................................................................ PRODUCT GROUP : (Meat, Fish, Poultry, Desserts etc) ACCOUNT MANAGER: Name ................................................................................ Telephone ................................................................................ Mobile ................................................................................ Fax ................................................................................ E-mail ................................................................................ SALES OFFICE : Contact ................................................................................. Telephone ................................................................................. Fax ................................................................................. e-mail ................................................................................. DISTRIBUTION : Contact ................................................................................. Telephone ................................................................................. Fax ................................................................................. e-mail ................................................................................. QUALITY CONTROL: Contact ................................................................................. Telephone ................................................................................. Fax ................................................................................. E-mail ................................................................................. EMERGENCY OOH (1): Contact ................................................................................. Telephone ................................................................................. Fax ................................................................................. E-mail ................................................................................. EMERGENCY OOH (2): Contact ................................................................................. Telephone ................................................................................. Fax ................................................................................. E-mail .................................................................................
Fairway Foodservice plc. TRAG02/02
Supplier Manual
36
5. Fairway Brand
Manufacturers seeking to supply products to be marketed under brands owned by Fairway Foodservice plc,
should in the first instance contact the Purchasing Manager at Group Headquarters (1.2)
Proposals will then be considered fully before products which are considered suitable will be listed for inclusion
in the Product Review procedure as detailed in this manual (3.1).
All products supplied under brands owned by Fairway Foodservice plc must comply in full with the requirements
detailed in Section 3 of this manual.
In addition, products supplied under brands owned by Fairway Foodservice plc will be subject to the following
conditions:
5.1 Specifications & Warranties
All own label suppliers must complete:
1) Upload product specifications on to Erudus ONE system
2) Submit relevant accreditation certificates and audit report for the manufacturing site
3) Sign Warranty statement
4) Sign GMO Declaration
5.1.1 Once the Fairway Product Specification is approved: -
No changes may be made to the raw materials/ingredients or any formulation of the product which
effects the appearance, organoleptic regimes, labelling, nutritional information, dietary information or any
other legal declaration without approval by Fairway Foodservice plc.
The manufacturing site of the product must not be changed without approval by Fairway
Foodservice plc.
No changes may be made to packaging of the product without approval by Fairway Foodservice plc.
5.1.2
Factories producing Fairway branded products must be manufactured at sites holding BRC or equivalent
accreditation at Foundation Level as a minimum.
Copies of all certificates must be provided to Fairway Foodservice plc.
All sites may be subject to factory audit which will be conducted by the Fairway Technical Manager before
the product is approved. In such instances, the cost of the audit will be recharged to the supplier.
5.1.3
Factories will be subject to regular review as considered appropriate and agreed at the initial audit. The cost of
all audits will be recharged to the supplier.
This may include, if considered pertinent, attendance at the initial production of the product.
Supplier Manual
37
5.2 Packaging & Labelling
All products supplied under brands owned by Fairway Foodservice plc must comply in full with the requirements
detailed in Section 3.8 of this manual.
For detailed information on packaging please refer to Fairway Packaging Guidelines.
All artwork for packaging for products supplied under Fairway brands must be submitted to Fairway for approval
prior to production.
5.3 Laboratory Testing
All Fairway branded products will be subject to regular testing for microbiological, chemical, and organoleptic
regimes as appropriate. This will be conducted on a product risk assessed basis.
Organoleptic tests will include reference checks for labelling, weight, cooking instructions etc.
Samples for testing will be drawn from depot stocks and recharged to the manufacturer.
To cover the cost of the tests, all suppliers will be charged the same rate of £100 per product plus 0.1% of
Turnover of Fairway brand at invoice value.
This will be an annual charge.
The charge will include:
� All microbiological/ chemical/physical/DNA laboratory tests.
� All specification, artwork, labelling checks.
� Troubleshooting.
� Site visits and first production runs.
� All QA assessments / organoleptic tests
The charge will not include:
� Complaint handling charges
� Laboratory sample charge – charged at cost
� Site audits where the site does not have BRC certification.
Testing will be conducted by a Fairway nominated third party UKAS accredited laboratory.
Test results will be analysed by Fairway Foodservice plc and may result in sales of a product being suspended,
quarantined or recalled.
Copies of all test results will be submitted to manufacturers as a routine.
6. Erudus ONE System
Erudus ONE is a product specification database used by Fairway Foodservice. We require all suppliers’
products to be entered onto the system. This is a requirement of Approved Supplier status and
product listings and must be completed and kept up to date. Failure to keep Erudus up to date will be
used as an indication of supplier performance and may result in products being de-listed.
You will be receiving a monthly email asking for data held on the system to be ‘confirmed’ as correct
and up to date. Please respond to this email in a prompt manner and update all specifications as
required. To sign up please contact Erudus ONE at [email protected] or call 0333 121 89 99
Software Supplied by
7. CM Northwest & Lancaster Coldstore 7.1. Contact Details
Operational Managing Director
Operations Manager
Mike Round CMNW Operations
Manager
01942 292176
07872 501485
Neil Smith LCS Operations
Manager
07393461012 [email protected]
CM North West Customer Services
Lyndsey Hurst Customer Service
Manager
01942 292174
07785464979
James Francis Stock and Admin
Manager
01942 292174
07801 340528
June Hampson Customer Service
Clerk
01942 292179 [email protected]
Gareth Francis Customer Service
Clerk
01942 292178 [email protected]
Ela Krzyzyk Customer Service
Clerk
01942 292173 [email protected]
Wendy Simpkin Customer Service
Clerk
01942 292177 [email protected]
Louise Holden Customer Service
Clerk
01942 292177 [email protected]
Katie Speight
Tuesday & Wednesday 01942 292177 [email protected]
Sophie Smith Monday, Thursday &
Friday
01942 292177 [email protected]
Mark Withington DFDS [email protected]
LCS Warehouse & Customer Services
Dave Winterburn
Warehouse
Manager
07787295062 [email protected]
Daniel Davies Bookings
Controller
0152464564-
310
Paul Hickey
Stock Control 0152464564-
311
Phil Cowley Stock control 0152464564-
312
Mike Lythgoe Sites Director 01942 292171
07841 211068
Invoicing & Transport PODS
Vikki Holdsworth Finance Manager 0152464564-
308
Julie Greenall Invoicing 0152464564-
306
Julie Williams Transport Admin –
Invoicing & POD’s
01691
677465
7.2. Requirements from the Supplier:
Product Codes
TUC / Product Codes.
Description of Products including pack sizes
Number of Cases per layer.
Number of cases on a full pallet.
Please ensure that TUC / Product Codes are quoted on all paperwork (both goods in customer orders).
Please e-mail all the information detailed above for the attention of your nominated customer services
clerk at [email protected]
Goods In Bookings
Your supplier/haulier must phone, a minimum of 24 hours in advance, from Monday to Friday 8am -
5pm, on 0152464564 ext 310 or [email protected] to obtain a goods in booking slot.
Please ensure the following details are provided at the time of making the booking:
Supplier/Customer Name
Haulier Name
Number of Pallets being delivered in
Pallet type – blue, white, euro etc.
Any special instructions - temperature of goods, de-layering, de-stuffing, inversion ...
A unique reference number will be given to your supplier/haulier. When your haulier arrives on site
they must report to the stock office and quote the reference number.
7.3. Orders
All Orders must be emailed to [email protected]
Orders must be received on Day 1 for Day 3 basis, as the norm
All stock required for orders must be delivered to Lancaster Coldstore by 12:00 on Day 1 at the latest.
Orders sent via EDI will be automatically received on to CM Northwest’s Warehouse Management
System (WMS21)
Any problems with an order will be escalated to you by the Customer Service Team at CM Northwest,
Golborne.
Stock Queries
For all stock queries & checks please email [email protected] and
Collections
All Customer Collection requests must be e-mailed to [email protected] &
Collection Orders must be received on a Day 1 for Day 3 basis, as the norm and all stock required for
orders must be received by 12:00 Day 1 at the latest.
All the above requirements are in place to enable us to provide the very best service to all our
customers.
Unless previously agreed, if you have a request outside of the normal hours or processes please
contact your nominated customer services clerk or another member of the customer services team.
They will be only too willing to help.
7.4. Customer Satisfaction
The team at Cold Move are committed to providing GREAT SERVICE at all times. If at any time you feel
we have not provided this please do not hesitate to raise your concerns to our Management Team
(contact details are above)
Warehouse - Neil Smith
Stock and Customer Service - Martin Flynn / Lyndsey Hurst
Transport - Ian Woodward
Members Area User Guide -
Suppliers
Software Supplied by
5
Contents
1.0 Introduction
2.0 Supplier Image Library
2.1 Home Page
2.2 Search Results
2.3 Product Details
2.4 Updating Product Details
1. Introduction
The information detailed here is to assist you when using the Fairway Foodservice Members Area Website. If you have any
questions or require any further information, which is not covered in this document, please contact the Infotech 24 7 Design
Team on 01429 239 530 or via email at [email protected].
The Fairway Members Area is used by Fairway and its members and Infotech 24 7 as a focal point for all of the information
required to produce the Pricelists and Corporate Brochures.
The Members Area can be accessed by entering the URL below into the address bar on your Web browser.
http://library.fairwayfoodservice.com
When you enter this information, you will then be prompted for a Username and Password. Fairway Foodservice will issue this
information to you. If you have not received this, or have forgotten it, please contact Richard Ellison on 01422 319 100 or email
him at [email protected].
The login you have will give you editing rights to all of the images on the Image Library Website. You must ONLY update the
images that are relevant to your business and not any of the other images.
If you have any technical issues relating to the Image Library, please contact [email protected]
Please note
The product details shown on the screen shots in this document are for demonstration purposes only.
The screen shots were created using Apple Mac hardware and Firefox software, so the system viewed on a PC may appear
slightly different. There may also be slight differences depending on the browser you are using.
All the information displayed in the Members Area is strictly confidential and should not be divulged to any other party.
2 Supplier Image Library
2.1 Home Page
When you first login to the system the following page will be displayed (Image I). You can return to the Home page at any time
by clicking on the Fairway logo in the banner.
Image I – Home Page
This initial page contains a number of different icons, which are used by the Fairway Members, but the one needed by the
suppliers is the ‘Image Library’ icon. None of the other areas should be opened.
In order to update your images you will need to go the Image Library, which can be accessed by clicking on the ‘Image Library’
icon, which is the first icon on the first row.
When you click on this icon, you will enter the Image Library section and the page will be displayed as per Image II
Image II – Image Library
This is the page, which will form the basis for updating the image information. In order to bring up all of the images, which are
relevant to your company, select your supplier name from the ‘Categories’ section and click on the ‘Search’ button. To make
the search more specific you can also select whether the type of products you supply are Frozen Products or Grocery Products
by making a selection from the dropdown, in the ‘Search In’ section. By doing this the search will only search for items in this
section. Once you click on the search button the results will be displayed.
2.2 Search Results
The search results will be displayed as shown in Image III, all of these product images will be relevant to your company. The
products are displayed 15 to a page, with the total number of pages shown just above the images. The page you are on at any
time is highlighted in red. You can move to the other pages by clicking on the page number or the ‘Next’ link. If you hover your
mouse over the images it will show a larger version of the image (Image III). If any of the images detailed here are not your
images please contact Richard Ellison at Fairway Foodservice on 01422 319 100, or [email protected].
Image III – Search Results
2.3 Product Details
Once you have brought up all of your company’s images you will be in a position to start updating the image information. By
clicking on the image, all of the information relevant to that image will be displayed, consisting of the Main Image, Product
Name, Keywords, Main Category, Categories, Supplier Name and Barcode. (Image IV).
Image IV – Product Details
2.4 Updating Product Details
If any of the information detailed against a product is incorrect, you have the facility to update the information. At the foot of
the product information there is a link ‘Edit Image Details’ and if you click on this it will allow you to update the product
information. There are four updateable fields, Keywords, Product Name, Barcode, Description, and one fixed field, which are
the Supplier Name.
Keywords
This should contain all the possible words that the members would use to try to find the particular product.
Product Name
This is the name under which the product is known.
Barcode
The barcode for the product.
Product Description
This is a full description of the product, which can include any information, which is relevant to the product, for example pack
sizes or cooking information.
To update the information, click in the required field and make the changes. Once everything has been changed as required,
click on the ‘Save Details’ button and all the information will be saved.
Image IV – Updating Product Details
To complete the next search go through the same process as detailed above until all of your images have
been updated with the correct Keywords and descriptions.
Notes: