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A Publication of The New Orleans Chapter of Legal Administrators
A’LA Carte SUMMER 2017
President’s Message 2
Chapter Board 3
Chapter Committee Chairs
4
Calendar of Events 7
Business Partner Level Sponsorships
8
June 2017 Luncheon 10
July 2017 Luncheon 18
ALA Chapter Leadership Institute
19
HUB Profile 21
Chapter Community Connections Project
24
August 2017 Luncheon 28
ARTICLES
Clarence Nugent Chapter Lifetime Member
9
3 Rules for Effectively Integrating Electronic & Printed Materials
14
A Look at the Class of 2017
26
Your Path to Greatness 31
Outlook Delegation Rights
38
The solar eclipse of August 21, 2017 was a total eclipse visible within a band across the entire contiguous United States,
passing from the Pacific to the Atlantic coasts.
PRESIDENT’S MESSAGE
In recent weeks, our ALA New Orleans Chapter led the way across ALA International to help our fellow ALA Houston members after the devastating floods left behind from Hurricane Harvey. We are proud to report that we raised $10,000 for Houston ALA members and their families through the GoFundMe Page launched by Ray Lightell. We plan to purchase cash gift cards for those in need identified by the ALA Houston Board. We were happy to lead the efforts after Houston opened its arms to New Orleans after Hurricane Katrina. We have a busy September planned for the New Orleans Chapter. There is a Business Partner Appreciation Party at Brisbi’s on September 13th, a general membership luncheon at LePavillon with labor and employment attorney, Brooke Duncan III on September 21st, and our Annual Retreat in Natchez, MS on September 29th and 30th. We are looking forward to seeing our members dress for a 1950’s Sock Hop at the Friday night event at the Retreat and listen to speaker Ryan Lowe Saturday morning, teaching us to “Get Off Our Attitudes and Make it Happen!”. If you still need to sign up for these events, please visit the website today. Our Community Connections Project on August 19th was preparing dinner for families staying at the Ronald McDonald House while their children were being treated for cancer and other catastrophic diseases in and around New Orleans. Community Connection Co-Chairs, Shanon Chehardy and Dawn Treuting, were joined by Darlene Cook, Kristen Kremer, and me. Kristen’s daughter Sydney and friend, Ava Bowen, joined our team to get school service hours and were in charge of the brownies and cookies! Together we made a feast for the families which included Roast, potatoes and carrots; Macaroni & Cheese, Cauliflower & Broccoli Casserole; Chicken Tetrazzini Casserole, Salad and Rolls. Our group had a lot of fun in the kitchen and we received a nice thank you note from the Ronald McDonald House on how much the families enjoyed the meal! We look forward to our events coming up in October, November and December which include a general membership luncheon on October 19th, a Half-day Seminar on November 10th and our annual Christmas luncheon at Commander’s Palace on December 7th! Linda Soileau Chapter President
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Chapter President Linda Soileau, SHRM-SCP
Adams and Reese, LLP [email protected]
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2016-2017 NEW ORLEANS CHAPTER BOARD MEMBERS
Past-President Rachel K. Kiedrowski, CLM Barrasso Usdin Kupperman
Freeman & Sarver, LLC [email protected]
President Linda Soileau, SHRM-SCP
Adams and Reese, LLP [email protected]
President-Elect Melissa G. Tokar
Baker, Donelson, Bearman, Caldwell & Berkowitz, PC
At-Large Director Ray Lightell, Jr., CPA, CLM
Galloway, Johnson, Tompkins, Burr & Smith, APLC [email protected]
Treasurer Vickie Generose
Silbert, Garon, Pitre & Friedman [email protected]
Secretary Kristan Kremer
King, Krebs & Jurgens, PLLC [email protected]
At-Large Director Darlene Cook Gordon Arata
Montgomery Barnett [email protected]
2017-2018 NEW ORLEANS CHAPTER COMMITTEE CHAIRS
Business Partner
Melissa Tokar, Chair Lyle Schilling, Co-Chair [email protected] [email protected]
Past-President’s Committee
Teresa Douglas, CLM, Co-Chair Cheryl Innis, Co-Chair
[email protected] [email protected]
Communications & Marketing
Lynn Johnston, Chair [email protected]
Community Connections
Shanon Chehardy, Co-Chair [email protected]
Dawn Treuting, Co-Chair [email protected]
Diversity & Inclusion and Legal Community Outreach Program
Chapter At-Large Directors
Meetings & Special Events
Vickie Generose, Chair [email protected]
Membership
Bonnie Aucoin, Co-Chair Darlene Cook, Co-Chair [email protected] [email protected]
Nominating
Rachel K. Kiedrowski, CLM [email protected]
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Professional Development
Daniel Simpson, Chair Amy Norman, Vice-Chair [email protected] [email protected]
Retreat
Kerri Caputo, Chair
Salary Survey
Ray Lightell, CPA, CLM, Chair
Website & Social Media
Carlotta E. Duhe’, Chair [email protected]
CHAPTER REPRESENTATIVES Region 4 Council Representative
Linda Soileau, SHRM-SCP [email protected]
2017-2018 NEW ORLEANS CHAPTER COMMITTEE CHAIRS — Continued
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ALA VOLUNTEER OPPORTUNITIES In addition to involvement in our local chapter, have you considered becoming more involved at the Association level? Throughout the year, ALA issues calls for volunteers for various ALA committees and leadership opportunities. Visit the ALA Website at http://www.alanet.org/volunteer/ for more information.
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ALA NEW ORLEANS CHAPTER WELCOMES NEW MEMBERS
The Membership Committee is actively recruiting new members!
Tammie Guillory – Curry & Friend, PLC
Kyla Ray – Newman, Mathis, Brady & Spedale Jack Eumont – Adams and Reese LLP
Dana Fleming Bird – Adams and Reese LLP Audrey Z. Mudge - Carver Darden
Helene G. Obregon – Ungarino & Maldonado, LLC (Returning Member) Denise S. Abadie – Johnson Yacoubian & Paysse
ASSOCIATION OF LEGAL ADMINISTRATORS
Region 4 Management Team
Director
James Cornell, III Graves Dougherty Hearon & Moody
Austin, TX
Regional Representative Candace Kate Childress
Blank Rome, LLP Houston, TX
Regional Representative
DeAnna L. Lopez, CLM, SPHR DLA Piper
Houston, TX
Regional Representative Timothy C. McKay, CPA
Harris Finley & Bogle, PC Fort Worth, TX
If you know of someone in legal management who is not a member of the Association of Legal
Administrators, please e-mail Bonnie Aucoin, Co-Chair, at [email protected] or Darlene
Cook, Co-Chair at [email protected].
ALA At-Large Director Michael T. Bumgarner, CLM, CPA, CGMA
Flaherty Sensabaugh Bonasso PLLC Charleston , WV
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2017 Calendar of Events
September 7-9 Regional Conference: West Regions, 4, 5 and 6 Las Vegas, NV September 13 Chapter Board Meeting September 13 New Orleans Chapter Business Partner Appreciation Reception Brisbi's Lakefront Restaurant & Bar — 5:30 p.m. until 7:30 p.m. September 21 New Orleans Chapter Educational Luncheon — Venue: LePavillon Hotel September 29-30 New Orleans Chapter Annual Retreat Natchez, MS October 5-7 Finance and Law Practice Management Conference for Legal Professionals Chicago, IL October 5-7 Human Resources Conference for Legal Professionals Chicago, IL October 5-7 Intellectual Property Conference for Legal Professionals Chicago, IL October 11 Chapter Board Meeting October 12-14 Regional Conference: East Regions, 1, 2, and 3 Nashville, TN October 19 New Orleans Chapter Educational Luncheon — Venue: Mother’s Restaurant November 10 New Orleans Chapter Half-Day Educational Seminar — Venue: Manning’s Restaurant December 7 New Orleans Chapter Annual Christmas Luncheon — Venue: Commander’s Palace December 13 Chapter Board Meeting
New Orleans Chapter Welcomes The 2017 Level Sponsors!
ROYAL PRINTER/ROYAL NEWSLETTER SPONSOR Southern Imaging Solutions, Inc.
QUEEN OF MARDI GRAS
Bellwether Technology
Hub International
Ricoh USA Inc.
JESTERS OF MARDI GRAS
ABA Retirement Funds Executone Systems of LA Inc.
BIOS Technologies, Inc. Gulf Coast Office Products
Client Connection Iron Mountain
Cox Business Legal Espresso
Coyote Analytics LLC Prosource Insurance Services, LLC
eSentire Inc. Vital Records Control
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KING OF MARDI GRAS
The Quality Group
ROYAL COURT OF MARDI GRAS
CenturyLink
Gilsbar, Inc.
LexisNexis
MultiTech Office Machines
Thomson Reuters
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CLARENCE J. NUGENT (Semi-Retired)
ALA New Orleans Life Member
WHO AM I? Well, my name is Clarence Nugent, and I consider myself generally boring. Don't
smoke, no longer drink, and never tried drugs. Yes, boring! Now semi-retired as the Administrator/
Consultant (replaced now by Mark Duhon, a very capable guy) of the Morris Bart Law Firm where during
nearly 2S years, hopefully helped the firm grow from about 40 total staff in 1993 to now closing in on
nearly 300 today. (That's a lot of auto accidents!)
Well, the transition for me into the law firm arena was different, particularly after 18 years with
the International CPA Firm of Ernst & Ernst, Ernst & Whinney and presently Ernst & Young. Strange -no
billable hours! No chasing down a bunch of CPA's semi-monthly for time and expense reports. How do
these people at the Morris Bart Law Firm keep track of their time? Well, they don't! It's all about Results,
(a word I consider almost religion), and, quality customer service. In the personal injury law firm industry,
revenue is generally received from contingency fees from client case conclusions, (negotiations, litigation
or through trial) and nearly always from insurance companies who insured their customers' auto policies.
While I have been married most of my life, to all people, a CPA (now you can see how boring my
life has been) -we speak the same language -columns and rows and we even count widgets. I fathered five
children, now scattered all over the U.S. and around the world, but now, we are empty nesters. We live in
the suburbs and rarely travel far from the neighborhood. (If it ain't just off Williams Blvd., we don't go!)
Over 74 years ago, I was born the 8th of 9 children in the Gentilly area of New Orleans (Lavender
Street), attended St. James Major grammar school, De LaSalle High School and eventually was given a
degree in Accounting from Southeastern Louisiana University. My career started in the Collections
Department of Maison Blanche Department Store, and later on to the Internal Audit Department before
getting my opportunity with the CPA firm, Ernst & Ernst in 1973 (before some of you were born!)
Thereafter, a year following the big CPA firm mergers, I was put out with the garbage (That's what
happens in big time company mergers -after 18 years -who cares?) Soon after, I joined the Morris Bart
Law Firm. (A very good decision!) Sometimes you just don't know what better opportunities are out there
-just happy things fell the way they did.
And here I am today, after nearly 25 years with the Morris Bart Law Firm, semi-retired, and still
kicking! I love the outdoors and take a week off every year to hike with a group of generally older folks
(mostly 60's and few 70's) to the Western part of the United States {Glacier National Park, Rocky
Mountain National Park, Yosemite, Zion (this year in September), Yellow Stone, Tetons & Acadia National
Park.
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And now about the Association of Legal Administrators. Not long after joining the Morris Bart Law
Firm, my very good friend, and former co-worker, Patricia (Jones) Bozeman (P.J.) suggested I consider
joining the association. But first, she had to find out if Administrators of plaintiff firms could be members.
It appears they had to let me in as they did not have any language in the by-laws to forbid such outcasts.
Amazingly, they accepted this renegade and the members were very inviting. Soon after, I was
participating in committees and eventually had the privilege of being elected as President of the New
Orleans Chapter and to join a list of great people who had held this position previously in the
organization. Sharing ideas and opinions with fellow administrators has been a great experience, and I
strongly encourage all members to get involved in committees where the real experience begins.
Well, this is who I am and where I've been. Right -boring, but still kicking!!!!
Clarence Nugent Retired—Lifetime Member Morris Bart 909 Poydras Street, 20th Floor New Orleans, LA 70112 Telephone: (504) 525-8000 E-mail: [email protected]
Future ALA Annual Conference & Expo Dates and Locations
2018
Thursday, May 3 - Sunday, May 6 Gaylord National Resort & Convention Center
National Harbor, MD
2019
Sunday, April 14 - Wednesday, April 17 Gaylord Texan Resort & Convention Center
Grapevine, TX
2020
Sunday, May 3 - Wednesday, May 6 Salt Palace Convention Center
Salt Lake City, UT
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JUNE 2017
EDUCATIONAL LUNCHEON Hard Rock Café
Moving from Satisfaction to Engagement to Retention
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Linda Soileau, Chapter President, Speaker Paul Hasney, Imagine Consulting, LLC, and
Daniel Simpson, Chair, Professional Development Committee
Linda Soileau, Chapter President, and Bonnie Aucoin, Co-Chair,
Membership Committee
Lyle Schilling, Co-Chair, and Melissa Tokar, Chair, Business Partner Committee, Linda Soileau, Chapter President, and Stan Anderson and
Chris Carbos of HUB International, Queen of Mardi Gras Sponsor
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3 Rules for Effectively Integrating Electronic
and Printed Materials By Jim Cooper
Technology – and therefore electronic media – has taken over our lives. It seems everywhere you go people have their heads down interacting with their phones or tablets instead of with each other. Many have claimed that traditional printed materials are becoming extinct because of our advances in technology. Take these statements for example:
1920’s: Radio will replace print
1950’s: TV will replace print
1980’s: The computer will replace print
1990’s: The Internet will replace print While print media has declined, it’s obvious that these predictions did not ring true. In fact, we are starting to see the opposite occur. The market is turning back towards print in order to stand out more in this electronic age. Using both print and electronic communications in an integrated marketing effort can add greater responses and return. Learning the differences between the two and effectively coordinating them ensures the strongest branding effort and results. However, making your electronic and print materials “match” is not exactly the answer. There are many differences in the two mediums. We are going to focus on just two: viewing and interacting. Viewing Printed & Electronic Communications One of the biggest differences between print and electronic communications is how people view them. Holding something physical in your hand — a piece of paper, a business card, a brochure — is a much different experience than viewing something on a screen. While print and electronic communications can share the same visual look, where and how these materials are viewed play a big role in how each will be designed and used. For example, a traditional business card has two sides that typically show contact information along with some limited additional information. However, a digital business card can more easily expand to include a photo and links to bio pages, social and blog sites to increase engagement. Interacting with Printed & Electronic Communications Printed materials add a tactile level of interaction which can affect the way a person reacts to the material. Using a textured or substantial paper stock or printing effects like engraving, embossing and foil-stamping adds to the tactile experience and increases memory. While electronic materials cannot include traditional tactile elements, they can include additional visual aids to increase the interaction such as audio, video and other types of animation.
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Interaction with printed materials is usually limited to flipping or unfolding a page. Conversely, users can get lost clicking through links to find more information when using electronic media. Now that we understand the differences between electronic and printed materials, let’s discuss how they can work together to brand your firm. Rule #1 – Your Logo & Name Should Always Match Exactly It really is the cardinal rule of branding – your logo and name should always match – no matter where they displayed. Electronic communications are fairly easy to update and the update is immediate. Printed materials, on the other hand, take a little longer to come to fruition. Once an item goes to the printer, it’s not going to change barring a decision to re-design and re-print, so more care is taken in proofreading, designing and updating printed materials. While it is tempting to update or alter your logo and name in electronic formats either before or, perhaps, without updating your printed materials, your brand and business will suffer. Picture this – one of your attorneys hands out a business card to a potential client. The potential client then searches the firm name on the card and is presented with a site that has the same firm name, but a different logo or a similar name with different colors in the logo. This will leave the potential client wondering, “Is this the same firm? And if it is, if they can’t get the easiest details consistent – their own firm name and logo – how will they handle my business?” This could potentially damage your firm’s reputation. Do the logo and firm name on your website, blog and social media match your stationery, business cards and even billing statements? Do they match what is printed on your announcements, invitations and brochures? Is it the same as the email communications you send out? Do they match your office signage? Are they the same shape and color (or an approved black and white version)? If the answer to any of these questions is no or if you are planning to rebrand, it’s time to do a brand audit and build a plan to ensure that your materials will match. Rule #2 – Your Materials Should Complement Each Other Visually Your printed and electronic communication materials should visually complement each other. Both use typography, images, shapes, lines, color, etc. So many of the same best practices apply to each. However, based on what we learned above, people interact differently with printed and electronic materials. Therefore the application of certain visual elements must be altered. While your logo and firm name should be an exact match, the colors may need to be altered. Color displays very differently in printed formats versus on a screen. Plus, printed color may appear different based on the paper stock and print medium used. And the color on electronic materials may vary based on the individual device’s settings for brightness, contrast, etc. Your designer and printer can easily adjust for this to ensure a cohesive look.
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The same holds true for fonts or typestyles. For printed materials, a serif font can be more readable. However, clean sans serif fonts are easier to read in electronic format. Simply create standard complimentary fonts and use those consistently within each medium. Images and other embellishments can be used consistently in each form. For instance, if you use periods in your phone and fax numbers in print – you can do the same electronically. And images that you use to reinforce your brand culture easily translate into both mediums. When you review your materials, be cognizant of the answer to the questions, “Can I instantly recognize my firm?” and “Do I look different than my competitors?”. If the answer is no, it’s time to redesign to make these items complement each other. Rule #3 – Keep Your Message in Mind The main difference between print and electronic materials is that print retains its form until, of course, it is reprinted. In contrast, electronic materials, information, images and videos can change frequently. So be sure to use each medium for the right message. Use websites and other electronic materials for alerts, news and other information that changes regularly. But be sure to add reference to the electronic materials in every printed piece to increase and drive readership. Use more general information in your printed materials. This will allow these pieces to have a longer shelf life so you can print larger quantities at a lower price per piece. Content that reinforces the permanence, culture and dedication of your firm is perfect for printed pieces. Strategically distributed print can help spread the news about a new partner or attorney, an event or seminar or a recently-won award. But, again, don’t forget to include short, memorable web/social media addresses to drive traffic and increase engagement with electronic content. Use traditional business cards and digital business cards together for the greatest impact. Printing your digital business card URL on your physical business cards will encourage engagement. Often these are displayed with other contact information – e.g. phone, email and vcard for the digital business card. Making it Work In order to keep your printed and electronic materials in concert, create a brand standards manual that includes all approved logos, firm name references, colors, fonts, treatments and more. Consult your designer and printer for help. Author contact information: Jim Cooper Senior Account Executive All-State Legal Telephone: 281.840.1928 E-mail: [email protected] VizCard: http://aslegal.me/JimC
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JULY 2017 EDUCATIONAL LUNCHEON
Palace Café Form I-9 Compliance - Hot Topics
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Daniel Simpson, Jr., CPA, CGMA, Professional Development Committee Chair,
Rachel Kiedrowski, CLM, Past-President, Speaker Patricia A. Bollman of The Kullman Firm,
and Jo Ann Light, CLM, Professional Development Committee member
Rachel Kiedrowski, CLM, Past-President, and Shelbi Lacombe of Gilsbar Pro, the
Chapter’s Royal Court of Mardi Gras Sponsor
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ALA Chapter Leadership Institute
July 20-22, 2017 Minneapolis, Minnesota
Elevate the Leader in You!
I attended the CLI conference in Minneapolis, MN in July and not only had a great time but learned a TON of new, amazing ideas to bring back to the Chapter! I attended sessions on business partner programs, increasing attendance at chapter events, getting members more involved and how to run Board meetings more effectively! With so many new ideas, I'm not sure where I'm going to start, but I know that with the Board's help, we will continue working to make our Chapter as educational, well attended, and fun as we can for our members! If you're looking for a way to get involved, be sure to reach out to one of the Board members: Linda Soileau, Ray Lightell, Kristan Kramer, Vickie Generose, Darlene Cook, Rachel Kiedrowski or myself! I hope to see you at the next chapter meeting! Melissa Tokar President-Elect, NOLA Chapter
Vickie Generose, Linda Soileau, Chapter President, Markell Currault-Holmes, and Melissa Tokar, President-Elect
Recently in July, I had the opportunity to attend a CLI conference in Minneapolis, MN. This is the perfect conference for one who has been out of the spotlight a while and wishes to be re-energized. I attended sessions such as Empowering Rules of Engagement, Remarkable Meetings, Extraordinary Leaders, Utilizing Social Media and ALA Leadership.
The sessions were very refreshing and extremely helpful. There was so much information
to take back home and I look forward to utilizing the knowledge I acquired. Overall, the conference was fabulous! I have been involved in ALA for quite a few years and I am now reminded and have a complete understanding of the ALA organization and what it has to offer. Markell Currault-Holmes Chapter Member, NOLA Chapter
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Melissa Tokar (President-Elect) and a singer from Hell’s Kitchen
Markell Currault-Holmes with other ALA Members discussing marketing strategies.
Various ALA Members learning about leadership styles!
Breakout sessions at CLI!
Jim Allen (President-Elect, Mobile Chapter), Markell Currault-Holmes, Melissa Tokar (Chapter President-Elect),
Linda Soileau (Chapter President), Vickie Generose, Geoffrey Williams (President, Mobile Chapter)
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New Orleans Chapter Community Connections Project
Ronald McDonald House Saturday, August 19, 2017
Linda Soileau, Chapter President Board welcoming the ALA NOLA Chapter
Linda Soileau, Chapter President, Shanon Chehardy, Community Connections Co-Chair, Darlene Cook,
At-Large Director, Dawn Treuting, Community Connections Co-Chair, and Kristan Kremer, Secretary
The New Orleans ALA Chapter participated in the family dinner program at our local Ronald McDonald House this month to prepare meals for 25 of its house guests. Ronald McDonald House provides a “home away from home” to the families of seriously ill children as well as programs such as this so that all time and energy is spent focusing on the comfort and care of their critically sick child. At the August 17th Chapter educational luncheon held at Impastato’s Restaurant, our chapter members donated a total of $200 for the groceries and supplies that were needed for the meals. The following Saturday, our Chapter President, Linda Soileau, Community Connection Co-Chairs Shanon Chehardy and Dawn Treuting, Darlene Cook (At-Large Director), Kristan Kremer (Secretary), her daughter, Sydney, and friend, Ava Bowen met at Winn-Dixie to shop for groceries and then spent the remainder of the afternoon cooking several entrees and desserts at the Ronald McDonald House in New Orleans. They prepared two roasts with potatoes & carrots, macaroni & cheese, broccoli and cauliflower casserole, chicken spaghetti & cheese casserole, salad, rolls, brownies and chocolate chip cookies. The families and Ronald McDonald House expressed deep gratitude for our chapter’s donation of home-cooked meals and the volunteers who prepared them.
Shanon Chehardy, Community Connections Co-Chair
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Shanon Chehardy, Community Connections Co-Chair, preparing
food for cooking
Shanon Chehardy, Community Connections Co-Chair, and
Darlene Cook, At-Large Director, preparing ingredients
Our dessert bakers Sydney and Ava
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A LOOK AT THE CLASS OF 2017 By Susan Vitale
It’s official: the class of 2017 is transitioning into the eye-opening “real world.” These recent graduates are eager to make an impact on the organizations where they choose to begin their careers, but their employment expectations may be faced with a harsh reality. Our new report surveyed this year’s college seniors about their plans to take the workforce by storm. The data leads to two helpful truths and one disrupting lie that help decode the class of 2017 and better recruit the newest batch of candidates. How well do you know your entry-level applicants? They Are Confident in Their Ability to Nail the Interview America’s most recent graduates may have just flipped their tassels, but more than 90 percent already feel confident in their ability to nail an interview. It’s no secret that confidence is praised by hiring managers, but don’t be surprised if these ambitious candidates lack key interviewing skills. Sixty-two percent of recruiters surveyed believe that entry-level candidates need to become more familiar with the organization before stepping into the interview room. Kayla Cermak, campus reach recruiter at Southwest Airlines, believes that college seniors must improve their ability to complete prior research on a company and be prepared to express why they are interested. She suggests reading through the job description prior to the interview and thinking through ways that their experience relates. One way to ensure entry-level applicants are well equipped for an interview is to establish an employer brand that clearly communicates what makes a successful employee. This can be done with consistent information about the culture and mission across all recruitment marketing materials to not only highlight candidates who have done their research, but also attract talent that is best-fit. Their Experience Matches Your Expectations and Well Qualifies Them for Entry-level Positions Sure, a college education prepares students to enter the workforce, but many new graduates are unaware of the type of jobs for which they are truly qualified. In fact, thirty-two percent of surveyed recruiters have received entry-level applicants who are not qualified for the roles applied. The biggest factor is the amount of experience that fresh talent brings to the table; to 65 percent of recruiters, two or more internships is what it takes to be considered for an entry-level role today. The good news is that most college seniors have completed at least one internship during their college career, and 65 percent came out of it with applicable skills like time and project management. College major is another area of disconnect for desired talent. Science, technology, engineering, and mathematics majors top 61 percent of entry-level recruiters’ lists for candidates they are most interested in hiring. However, only 23 percent of college seniors received a STEM degree in 2017. Nevertheless, qualified candidates are out there, and Trudy Steinfeld, associate vice president of student affairs and executive director of the Wasserman Center for Career Development at New York University suggests that the class of 2017 “read job descriptions closely, and if you have 60 percent of the qualifications, apply. If you have 60 percent of the skills they need, they can teach you the rest.”
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Understandably, there are certain qualifications that entry-level positions will require outside of a degree. Emphasizing these must-haves through screening questions associated with the application process can reiterate exactly what is non-negotiable regarding skills, and narrow applicants based on that criteria. When it Comes Time to Discuss Salary, They Will Face a Harsh Reality We all know that hiring an entry-level employee is a gamble for employers, and candidates should expect their starting compensation to reflect their relatively low experience, right? Not so! On average, college seniors expect to earn $53,483 from their first job, an even higher figure from what we saw last year with the class of 2016. With only 24 percent setting expectations at around $35,000 or less, these candidates may be in for a surprise when receiving an offer. When it comes to negotiation, however, only 42 percent of college seniors believe that salary is negotiable. They may be pleased to know that 67 percent of recruiters say it is likely to happen. Understanding why the class of 2017 has such high hopes may become clearer after a glance at their post-college debt. Last year, the average college student graduated with $37,172 in student loans, according to student loan expert and president of Cerebly, Inc., Mark Kantrowitz. However, with 87 percent of recruiters agreeing that a four-year degree makes entry-level job seekers instantly competitive, the investment seems worth it. Candid compensation conversations with entry-level candidates offer the opportunity to highlight paths for promotion within the company, as well as exciting benefits packages that may not have been thought of in the past. For example, 71 percent of millennials are concerned about how their leadership skills are being developed. Visualizing professional growth potential may swing candidates back into salary reality. It is common for new graduates to have oversized expectations, but anticipating them can help shape well-informed entry-level hiring techniques to stay ahead of the competition in attracting and retaining the best new entries to the workforce. As time goes on, graduates may expect more, but a great candidate experience and a helpful onboarding program may help to bridge the gap to even the highest of expectations. Susan Vitale, Chief Marketing Officer, iCIMS As Chief Marketing Officer at iCIMS (https://www.icims.com), Susan Vitale is ultimately responsible for shaping and sharing the iCIMS story across various audiences, including prospective and existing customers, the media, industry thought leaders, employees and candidates. She is also responsible for iCIMS’ brand strategy across public relations, events, advertising, product marketing and content marketing. After graduating from Lehigh University in 2005, Vitale began her career as a marketing coordinator at iCIMS. She quickly grew alongside the company, becoming the director of marketing, and by the age of 30 was promoted to chief marketing officer. Vitale takes pride in converging the worlds of recruitment and marketing, and incorporating this passion into the company’s own recruitment marketing strategy. Given iCIMS’ role in talent acquisition, she has a deep understanding of how to effectively manage recruitment advertising investments, social recruiting strategies, candidate relationship management (CRM) and recruitment events. As a member of several online mentoring communities, Vitale provides career advice and insight on finding the right career fit for young professionals. She also serves on the board of advisors at Switch and is a member of the board at NY/NJ Baykeeper Association. Please note that Susan’s article was recently published in ERE Media.
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AUGUST 2017 EDUCATIONAL LUNCHEON
Impastato’s Restaurant The Office Lease
August Educational Luncheon speaker – Donna Whalen Little of Corporate Realty, Inc , with Daniel
Simpson, Chair, Professional Development Committee and Linda Soileau, Chapter President
Octavian Pasa, Mike Danna and Chris DeSoto of MultiTech, the Chapter’s Royal Court of Mardi Gras Sponsor, Melissa Tokar,
Chair of the Business Partner Committee, and Linda Soileau, Chapter President
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YOUR PATH TO GREATNESS
By Ben Newman
Success is defined in different ways by different people, but more and more it has become synonymous with money and status. Real success, however, is less about results or a bottom line, and more about the process of achieving goals and dreams. Many business people today are overwhelmed by the need to maintain results-driven success. Once we decide that the results are all that matter, then success comes at high price. We find ourselves making sacrifices and compromises that were once unacceptable. We trade today for some future payoff. When that payoff comes, we realize it can never be enough. And, when the results we work so hard for don’t materialize, we label that failure. It’s an impossible model to sustain for a lifetime. Fortunately, there is another way. In my book, Own YOUR Success, I contrast results-driven success with a much more balanced approach. The key principles are ones that anyone can put into practice immediately. THE FIRST PRINCIPLE IS ATTAIN BELIEF IN YOURSELF, WHICH I BREAK INTO FIVE KEYS:
1. Accept the truth. Acknowledging the person you are today is the key to becoming the person you want to be and, ultimately, to attaining belief in yourself. There is a big difference between failing and not getting the results we want. Instead of seeing failure, see opportunities for growth and change.
2. Speak the truth. Be honest about your past behaviors and habits. While it may be difficult to acknowledge them, burying those parts of our lives makes us feel like victims, amplifying our fear and pain. Shedding light on the past, by talking with a trusted friend or professional, frees us.
3. Breathe through the truth. Avoid reacting from a place of pain or anger – no matter how much you believe you are right. Be open to changing your perspective. Treat yourself lovingly. Do not self-destruct.
4. Process the truth. Give yourself time and space to find your equilibrium. Developing belief in yourself means gaining confidence that will lead to a stronger foundation.
5. Create a plan based on the truth. Changing entrenched behaviors and mindsets takes time, and sometimes they return. Stay strong. Continue to believe and actively engage in this process. Define how you want to live your life from where you are right now.
Once you attain belief in yourself, you can believe in others – as all great leaders do. Use meditation and mindfulness to gain focus and clarity. This allows you to act with purpose, intention, and awareness at all times.
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THE SECOND PRINCIPLE IS ACT WITH COURAGE AND INTEGRITY. Whether you are the CEO, in middle management, or in an entry level position, when you act with courage and integrity, it inspires others to do the same. A big part of that is appreciating all people and the selfless acts and sacrifices they make every day. THE THIRD PRINCIPLE IS CREATE YOUR PRIZEFIGHTER DAY – DO GREAT THINGS! Each day set three attainable activity goals: one personal, one professional, and one to help others. By taking action in these three areas every day, you make each day victorious. The victory is not in the results, but in the actions themselves. Even if what you do doesn’t turn out perfectly, as you may have hoped, the experience of accomplishment every day is a victory. THE FOURTH PRINCIPLE IS CREATE A LIVING LEGACY. Surrender to a cause greater than yourself. Find your passion and live it every day. Work diligently toward your goal. Fight for what you believe in despite the obstacles in your path. Don’t wait to leave a legacy after you’re gone. Live that legacy every day. Keep fighting the good fight! Performance coach, speaker and Forbes contributor. Clients include Fortune 500 companies, Executives, professional and Collegiate athletes. Information regarding Ben can be found at www.BenNewman.net and Instagram and Twitter @Continuedfight. Own YOUR Success can be found on https://www.amazon.com/Own-YOUR-Success-Greatness-Victorious/dp/1118370163/ref=sr_1_1?ie=UTF8&qid=1335820108&sr=8-1.
“YOUR success is not just about changing YOUR habits, it's about changing the way YOU think."
Ben Newman
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Outlook Delegation Rights by Bonnie Schloegel
Many attorneys like to grant their secretaries, and maybe their paralegals or associate attorneys, access to their Outlook Calendar, Contacts and sometimes their Inbox. It is a fairly easy procedure to do. It does require that you first give delegation rights from the attorney's computer. Then go to the secretary's or other's computer and set it up. At the Attorney's Computer Best practice is to have the attorney's express permission to give a specific list of people rights to his or her Outlook folders. Most IT departments require an email from the attorney before they will set up rights. It is also a good idea to have a relief person with rights in case something needs to be done in the primary assistance’s absence.
1. In Outlook, either click on the Folders Button or click the ellipse and click Folders.
2. Right click the Mailbox folder. The Mailbox Folder displays the attorney's email address. This is considered the "front door" to the "house" of Outlook's folders. When you give permission to the secretary to this folder, he or she cannot get into anything. This is like letting someone into the foyer of a house with all the other rooms locked.
3. Click Folder Permissions. 4. Make sure the Permissions Tab is clicked.
Click the Add Button. 5. Type the Secretary's name. Repeat this
for all people to grant permission. 6. Set the Permission Level to Publishing
Editor. This is smart because this is the highest permission you would want to give in any instance. A lower folder cannot have higher permission than the highest folder. Again, here you are only giving permission to get into the house, but not into the rooms. If someone cannot get into the house, they can't get into the rooms.
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Now we will give permissions to each room. If the attorney wants to give permission to Calendar, it's best practice to give permission to Tasks as well. Permissions to Inbox should include Deleted Items, Drafts and Sent Items. If all subfolders are requested, each individual folder must be given permission. If you have a lot of Inbox subfolders, your IT professional can perform that task for you at the server level.
1. Right click on the desired folder such as Calendar. 2. Click Properties. 3. Make sure the Permissions Tab is clicked. Click the Add
Button. 4. Type the Secretary's name. Repeat this for all people to
grant permission. 5. Set the Permission Level to Publishing Editor or a lesser
permission level if, for instance you want the assistant to have view only rights.
6. Repeat these steps for each folder. 7. When all folders are done, click the Email button to
change the Navigation/Folder Pane back to displaying the email folders.
8. Exit Outlook which will save the changes. Open Outlook again.
At the Secretary's Computer
1. In Outlook, click the File Tab. 2. Click the Account Settings Button. 3. Click the Account Settings Option. 4. Click the Change Button. 5. Click the More Settings Button. 6. Click the Advanced Tab. 7. Type in the Attorney's Name as it is listed in
the Global Address Book. 8. Click the OK Button. 9. To get out of this screen you will click the
Next Button, another Next Button, the Finish Button and the Close Button.
The secretary will then see the attorney's Mailbox listed in his or her computer's Navigation/Folder Pane. The secretary should now see the attorney's permitted folders or components are now available on that computer.
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Editorial Policy
This newsletter is published by the New Orleans Chapter of the Association of Legal Administrators. Opinions expressed in articles and advertisements are strictly those of the contributors and advertisers and do not necessarily reflect the opinions of the New Orleans Chapter or its members. Comments, suggestions, and articles are welcomed by chapter members and Business Partners. Reprinting of any portion of this newsletter by any means including photocopying, scanning or any information storage system, is prohibited without the permission of the Editor or the New Orleans Chapter.
Editor Lynn Martin Johnston
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